Hotel Management System With Online Environment For

Hotel Riviera

FHA.SHIBLYSEU/IS/03/MG/031

Outline• Background of The Company• Introduction to Hotel Management System• Technology Used in the HMS• System Analysis and My Approach to the

System• Design • Implementation • Testing and Evaluation • Future of the OHMS

Background of the hotel Riviera

• The Riviera resort is a Tourist Resort. It is located in the charming fishing town of Batticaloa, in the eastern coastal district of Sri Lanka. This resort was established in 2000.

• This resort has 38 rooms with all the Facilities.

• There are double single and family rooms with attached bathrooms. There are in door and out door games facilities with swimming pool. Air-conditioned rooms too are available.

Introduction of current system

• Guest registration • Room reservation • Food order • payment calculation

Problems identified

• It takes more time to reserve the room. So performance of the current system is slow.

• Now the current system is running manually. So they are facing the following problems.

• Difficult to handle data accurately and security because of the data lost, viewing by unauthorized people, can’t collect the data at the time.

• Day to day current system is very costly• So security wise is not guarantee to all information

and data’s.• If customer wants search their details it very difficult• Processing delay• Not easy to handle room details • Storage problems• Unable to analyze past data• (Update, Search, Delete, Edit), these types of

methods are not accessible and not carry with the manual method

Introduction to Online Hotel Management System (OHMS)

• To resolve the current problems the Hotel decided to do in Fashionable way so that they no their situation. So Hotel agreed to do in computerized method to resolve the reservations problems. The Hotel believes that advantages of doing in a computerized system.

• The system will help the Hotel Riviera to operate efficiently by eliminating all the time consuming procedures and provide a better service to their customers as well as for the employees in the company.

• Two Main Parts– Web Based Reservation System (Customer’s

Perspective)– Hotel Reservation System (Administration

Perspective)

Features of the New System• Handling Customer Details• Reservations• Cancellations• Handling Rooms Details• Making Payments• Features like Update, Searching, Deleting, Editing

Record etc...• Generating different kinds of report.• Customers can view videos of hotel rooms with audio

explanations.• Customers Make reservations, enquiries and

cancellations via online.

Waterfall Development-based Methodology

Method of Analysis

• E-R Diagrams• Relations/Tables• Data Flow Diagram

– Context Diagram (0 Level DFD)– Level 1 DFD– Level 1 DFD

• Flow Charts

Data Flow Diagram (DFD) • Data Flow diagrams are a network

representation of a system. • Four entities that must be represented are:

– Data flows: movement of data in the system– Data stores: data repositories for data that is not

moving– Processes: transforms of incoming data flows to out

going data flows– External entities: sources or destinations outside the

specified system boundary

Context Level for Proposed System

Hotel Reservation System

`1

Reservation Process

2

PaymentProcess

4

Report Process

3

FacilityProcess

5

CancellationProcess

2 Reservation

5 Payment

1 Guest

4 Facility Payment

7 Cancellation

6 Facility details

3 Room

Req for available Facility

Facility Details

Update

Update

Update

Update

Update

Update

Room Details

Req for Room Details

First Level for Proposed System

Second Level for Proposed System

1.1

ReservationProcess

1 Guest

2 Reservation Update

3

Receptionist 2

PaymentProcess

1.2

InquiryProcess

Update

RoomRoom Details

Req for Room Details

5

CancellationProcess

Mapping ER Diagram for Reservation SystemRoom Customer

M M

Payment CustomerM 1

Banquet CustomerM M

Pool Customer1 M

Restaurant Customer1 M

Booking CustomerM 1

Bar Customer1 M

Room: room_ID, room_No, room_Date, reservation_Date

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email, bar_ ID

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email, pool_No

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email, rest_ ID

Roomcustomer: room_ID, cust_ ID

Payment: Pay_ ID, amount, date, cust_ ID

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email

Customer: cust_ ID, cust_name, cust_address, cust_ tpno, cust_email

Banquet: banq_ ID, date_reserved, time_start, time_end, time_served, function

BanquetCustomer: banq_ ID, cust_ ID

Pool: pool_No, description, price

Restaurant: rest_ ID, food_ ID, description, price, total_Amount

Booking: booking_ ID, date, cust_ ID

Bar: bar_ ID, Liquor_No, description, quantity, selling_Price, expiry_date

Flow ChartsStart

Startup Screen

Main Screen

Log InTo the System

DataProcess

Guest update

Make room reservation

T

T

T

F

F

F

Room Reservation Procedure

Guest update Procedure

Room selectionRoom selction

Procedure

Log OffFrom the System

Stop

Food order

ReportSelection

T

F

F

F

F

T ReportProcedure

Food order Procedure

Bar order

F

Bar order Procedure

T

Room reservataion Reservation T

Technology Used in the SOSM System

• The technologies that should be taken into consideration when implementing the system are as follows:-– Re-usability– Efficiency and performance

Tools to be used in developing the system

• Graphic Editor Software• Adobe Photoshop will be used as a graphic

editor. Since it is not complex to work and it has more sophisticated features.

• Web Development Tool• Macromedia Dreamweaver version 8 will be

used for web development tool.

Development Language Requirements

• Familiarity• Web Support• Rapid Development• Execution Speed and Efficiency

• Database SoftwareSQL Server 2000 and MS Access were selected as the database software for this project out of the available software in the market.

• Operating System– Windows is selected as the operating system

software since it works well or run well PHP and VB.

• Programming Language– PHP – Hypertext Pre-processor:-PHP is a

server-side scripting language. Although it was originally designed to run under Linux using the Apache Web server.

– VB (Visual Basic) language for Administrators perspective reservation system.

• Apache as the Web ServerThe Apache Web Server, maintain by the Apache Software foundation, is currently the most popular Web server because its stability, efficiency, portability, security and small size and mainly it is Open Source.

Design

• Software Architecture, • Input and Output Design, • Interface Design and • Security Design

VB Designs

Menu and screen Form designs.

Login

User name

Pass word

Ok Cancel

Create a login by administrator for administrator and user

Adminuser

Add

Date

Save

Time

User name

Update Delete

Pass word

Main Exit

Guest

Guest Id

Last name

Address

Age

Tel no Company

First name Mid init

Sex Nationality

Ok Cancel

Show all

New Old

Banquet reservation form

Banquet reservation

Date reserved

Client

Address

Contact no

Time start

Time served

Function

Time end

Setup

Backdrop

Location

Fax

Engineering

Meal type

Description

Price

Quantity

Amount

Time end

Cancel Save

This form shows Room reservation

Room reservation

Checkout date

Guest id

Room no Room type Room rate

Back Save

Show all

Reservation date

Reservation no

Room no

Room and banquet confirmation form design

Reservation no Date

reserved Room no Reservation

date Guest ID Length of stay Status

view confirmation date

view expire reservation

view confirmed Show all close

Room Banquet

Room and banquet confirmation

Web based Design

Web page designs

• Main web page description Header of web page

Page Links

Welcome part

Description on particular links.

Client Access

Footer

Links

• LINKS

Manager’s link

Introduction

Rooms Video Clips

Online Room reservation

Banquet reservation

Our Services

Foods and Beverages

Feedbacks

Pool

About Srilanka

Further Information's

Implementation

Implementation Plan This plan describes how the developed

system will be deployed. It contains an overview of the system,

• The system to be implemented is an Online Hotel Management for Hotel Reveira.

• It is a web-base and a Visual Basic developed to run on a PHP/MySQL/Apache server and in Visual Basic.

• This is developed to assist the company in providing a better reservation service to their manages,and to the Customers also.

Major task required for the implementation of the system

• Providing overall planning and co-ordination for the implementation.

• Providing appropriate training for personnel

• Ensuring that the user manual is available for the implementation effort

• Ensuring that all prerequisites are met.• Performing data conversion before loading

the data into the developed system.

Description of the implementation

• Firstly, the web server software (Apache) and database software (Mysql) are checked if they are present, if unavailable, they are installed.

• PHP and VB software is deployed• The System developed is then

implemented.

• Also instead of using above first three steps you can use the Xampp, which is consider a open source package that comes with the Apache server mysql database as a configured one.

• Import a Database backup.• The system implemented is tested in the

client PC’s.

Implementation of Database

• The database tables were successfully created using My SQL and MS Access.

• All the tables mentioned were designed and implemented appropriately with the appropriate fields and their data types.

Testing and Evaluation • Component Testing

The program deals with database and some ActiveX controls and references some runtime libraries therefore it was essential to test if they are properly referenced or not.

• installed Visual Basic 6.0 and Crystal Reports on the target test machine and run the system. All of them were successfully running without any problems

Integration Testing

• This test was mainly carried out to see the links between a forms and reports in the system. There are a number of different forms and reports linked together. So it was necessary to check the operability of the links found on the multiple document interface (MDI) form.

• This testing mainly focused to check whether links between the forms and reports in the system work correctly. There are two kinds of test within this testing process.

– Test links from the MDI form to other forms: when the user clicks on the menu, it will call respective form.

– For example: when the user clicks on “Guest” menu, it will open Guest window.

Future

• Mobile Reservations• Virtual Reality• Adding ERP and BPR