Table of ContentsIntroduction..........................................................................................................................................3

Who we are?.........................................................................................................................................4

Our Mission..........................................................................................................................................4

Our Vision.............................................................................................................................................4

Project Description...............................................................................................................................5

Project scope and steps:........................................................................................................................5

Phase 1: Define the current state..........................................................................................................5Phase 2: Measure the problems and priorities......................................................................................6Phase 3: Analyse (Identify the cause of the problem)..........................................................................6Phase 4: Improve (Implement and verify the solutions)......................................................................6Brainstorm solutions that might fix the problem..................................................................................6Select the practical solutions................................................................................................................6Develop maps of processes based on different solutions.....................................................................6Select the best solution(s).....................................................................................................................7Implement the solution(s).....................................................................................................................7Measure improvement..........................................................................................................................7Phase 5: Control (Maintain the solutions)............................................................................................8Continuously improve the process using Lean principles....................................................................8

Introduction First of all we want to thank you for giving us the opportunity to present our

proposal to you with reference to our last meeting.

This is to explain the system main features and benefits that meets your needs

and objectives.

Main features presented here are not the only things we can offer these are the

points that meets your needs and objectives.

Once we have your approval we will work on executing and writing down the

terms and conditions

Who we are?

UK Pro.solutions ltd was established 2006 by Mr. Tarek Abd-El Kader with a headoffice in Manchester -United Kingdom and has three other branches in WashingtonDC, California, Kuwait and Egypt our team consists of 400 employee.

We work closely with our clients to raise the profile of their online business andfinding solutions offering great Learning solutions, Website designs, Development,Reliable hosting, Mobile apps, SEO and 6 Sigma cutting cost system.

Our MissionIs to implement new technologies and new improvements in order to support yourbusiness process, to cut costs, and increase efficiency by providing the best businesssolutions that will exceed your expectations and add customers’ satisfaction and buildlong-term relationship.

Our VisionOur vision is to support business maintain Success and achieve financial stability bycreating our business Number One in the market and to support clients all over theworld with ultimate Technology and highest quality service.

Project Description

Six Sigma is a set of techniques and tools for process improvement. It was developedby Motorola in 1986

• Six Sigma seeks to improve the quality of process outputs by identifying andremoving the causes of defects (errors) and minimizing variability inmanufacturing and business processes.

Each Six Sigma project carried out within an organization follows a definedsequence of steps and has quantified value targets, for example: reduce process cycletime, reduce pollution, reduce costs, increase customer satisfaction, and increaseprofits.

Project scope and steps:

Phase 1: Define the current state

End to end process including the time taken for every process / task. Identify variances in process timings: Product related, Channel related,

Location related, People related (Is the same process taking different time in different branches, or, for different type of customers etc.)

Mark 'Dependencies' (on other departments, people etc.) Operational risks and available controls at each step. Identification of staff / unit & staff count. Basic documents used in each Process. Identify redundant tasks executed then and show case to the employer. Description of each task and documenting every step taken. Process interlinking and dependencies. Comprehensive listing of products and services delivered to customers. Documentation of end-to-end process followed for each of the product and

service Identification of Tasks that are across common or similar different processes. Identify main functions and how they fit in industry standards.

Phase 2: Measure the problems and priorities

Identify priority processes. Calculate process costs. Measure or calculate all process related managed information. Collect common process problems and related costs.

Phase 3: Analyse (Identify the cause of the problem)After creating, verifying and examining detailed process maps created in the Measure Phase, theteam will be able to list concerns or pain points within the process. This allows the team to takeadvantage of the collective wisdom of process participants.

Then, the team can determine the value of each step by performing analyzing the process byperforming “Process Analysis” which consists of:

Time Analysis: focuses on the actual time work is being done in the process inversus the time-spent waiting. What teams discover is that whereas people are99% busy, “things” are 99% idle.

Value Added Analysis: adds another dimension of discovery by looking at theprocess through the eyes of the customer to uncover the cost of doing business.

Value Stream Mapping: combines process data with a map of the value-addingsteps to help determine where Waste can be removed.

Phase 4: Improve (Implement and verify the solutions)

Brainstorm solutions that might fix the problem

The teams’ efforts at this stage are to produce as many ideas as possible based on theidea that from Quantity comes Quality. Creative idea generation consists of a host oftechniques intended to lead the team to out-of-the-box solutions.

Select the practical solutions

In many cases, a project team can employ a list of improvements to their processes, butwhen they are forced to choose between conflicting options, there are tools like the“Weighted Criteria Matrix”, which helps your team, make the best decision.

Develop maps of processes based on different solutions

With solutions in mind to reduce rework loops, waste and wait times, the team can draw an improved map of the process, also known as “To-Be Maps.” These new maps are helpful in

guiding the team’s efforts toward the new process, and can be used as a reference for new employees as they are trained on the new process.

Select the best solution(s)

In order to ensure the right decision is made, the team may employ mini testing cyclesknown as “PDCA” or Plan Do Check Act, which can help refine the ideas while collectingvaluable stakeholder feedback. These cycles are a great way to find out if smallimprovements are viable in a fast and low impact way.

Implement the solution(s)

Accomplishing successful implementation requires careful planning. The team must consider logistics, training, documentation and communication plans. The more time the team spends on planning, the faster they reach total adaptation to the improvements by their process participants.

Measure improvement

Once the team is able to show that the solution has resulted in measurable improvement,then the team can move on to the Control Phase.

Phase 5: Control (Maintain the solutions)

Continuously improve the process using Lean principles

The four principles of Value, Flow, Pull and Perfection should remain a constant focus for everyorganization. As Continuous Improvement teams hand over the results of each project, they mustmake efforts to relay this focus to the employees using the newly improved process. The processcan always be improved.

Value: Determine what steps are required (are of “Value”) to the customer.

Flow: Remove Waste in the system to optimize the process to achieve a smoother pace.

Pull: Ensure the process responds to customer demand (“Pull” = want)

Perfection: Continuously pursue “Perfection” within the process.