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Amit Pal Singh Bagga (FT12187)Bharat Bhusan Das(FT12180)

Shruti Tamrakar(FT12162)

Urvashi Babaria(FT12169)Vignesh Radhakrishnan(FT12171)

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What Is QUALITY?

y The International Organization for Standardization

(ISO) defines quality as the degree to which a set

of inherent characteristics fulfils requirements

(ISO9000:2000).

y Other experts define quality based on:

y Conformance to requirements: The projects processes

and products meet written specifications.

y Fitness for use: A product can be used as it was intended

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STEPS TO HAVE A QUALTIY

SYSTEM

yQuality Information Systems

yQuality Planning

yQuality Control

yQuality Assurance

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QUALITY INFORMATION

SYSTEMSyQuality Information Systems consists of

providing qualityinformation during the

life cycle of a project/product to all of thepeople involvedsuch as the employees

using the system and the customers

involved.

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Main objective is

Move the information, notthe patient.

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Information Technology objectives

y IT1: Improve service and quality of the healthservices.

y IT2: Improve productivity and efficiency in the health

sector.y IT3: When meeting IT1 and IT2 the aspects of

security of privacy for the individual patient should beconsidered.

y IT4: Use the opportunities of IT to distribute

information to the general public and the health careprofessionals and to increase the level of knowledge.

y IT5: Improve working conditions and personalplanning for healthcare professionals.

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Telemedicine system objectivesy TM1: Patients should be treated as close to their homes as

possible (IT1).y TM2: Medical expertise should be equally available independent

of where the patient lives (IT1).

y TM3: The quality of medical decisions should be improved bymaking existing information about patients more easily available

(IT1).y TM4: Patients should get more information and better service

(IT1).

y TM5: The health services should improve efficiency andproductivity by reducing unnecessary administrative work such as

retyping information already existing in electronic form and bydistributing tasks between health care institutions and health carepersonnel (IT2).

y TM6: All exchange of information needs to take into account theaspects of security of privacy for the individual patient (IT3).

y TM7: Medical knowledge should be more easily accessible (IT 4).IT for managers - Quality through IT Section 1 Group 15 7

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IT in State Bank of India Largestimplementation ofa centralized core system

ever undertaken in the banking industry with the help ofTCS

Converted all 14,600 SBI and affiliate bank branches

Achieved its goal :

Offering full range of products and services to all itsbranches and customers,

Spread economic growth to rural areas

Provided financial inclusion for all of India's citizens.

Implemented modern centralized core banking systemsand electronic delivery channels that allowed them tointroduce new products and provide greaterconvenience to customers.

Improvedservice qualityandprocessquality

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Quality improvement

internationallyy Jordan commercial banks use AIS(Automatic

information systems) along with models like

SysTrust to improve banking performance andquality to customers.

y AIS drives quality of performance in three ways:

y Minimizes level of threat and risk

y Standardizes harmony of value chain

y Improves performance parameters and

indications

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Context(Research paper by Dr. Cristobal Sanchez-Rodriguez & Dr. Angel R Martinez-

Lorente)

y This paper will try to answer the following

research questions: are IT and quality management

complementary resourcesy In order to respond to these questions we

hypothesize a research model linking IT, quality

management and quality performance. The

research model is then tested using structuralequations modeling and survey data from 229

manufacturing firms in Spain.

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Conclusions(Research paper by Dr. Cristobal Sanchez-Rodriguez & Dr. Angel R Martinez-

Lorente)yObjective of this paper was to deepen our understanding of the relationship

between information technologies, quality management capabilities and

quality performance.

yResource-based view of the firm and data collected from 229 manufacturingfirms we found that quality management capabilities (Customer and Supplier

Relations, Product and Process Management,Quality Data and Workforce

Management) can help realize the benefits of information technology (EDI,

CAD/CAM and ERP) and gain performance advantages.

y It is the fusion of people, business, and technology resources, with the

management difference (i.e., quality management) producing the critical

distinctive advantage.

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Referencesy Case t : tate Ba f I ia, rl 's Lar est

Ce tralize Core rocessi I le e tation

y Researc a er: s r st odel i act onJordanian

commercial anks erformance(European andMediterranean Conference on Information Systems 2009)

Thanks !!

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