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HOW TO CREATE A COMPETENCY-BASED TRAINING PROGRAM WEBINAR BROUGHT TO YOU BY:
| Date post: | 13-Jul-2015 |
| Category: |
Business |
| Upload: | bizlibrary |
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HOW TO CREATE A COMPETENCY-BASED TRAINING PROGRAM
WEBINAR BROUGHT TO YOU BY:
? Are you currently using competencies in your training program?
WHAT YOU’LL TAKE-AWAY
Key characteristics of competency-based training and how you can apply them to your program.
A straightforward seven-step process that you can use to implement competency-based training.
Online resources provided by BizLibrary to help you create your program.
Does competency-based
training (CBT) remain
relevant in today’s evolving
workplace?
IT’S A VUCA WORLD…
VOLATILITY UNCERTAINTY
COMPLEXITY AMBIGUITY
CHALLENGES
INTERNAL CHALLENGES: Employee retention Workplace demographics
EXTERNAL CHALLENGES: Change and capacity to adapt
CHANGING
OUR LEARNING
STRATEGY
Demographics Behaviors Technology
THE % OF KNOWLEDGE IN YOUR BRAIN NEEDED TO DO YOUR JOB
1986 1997 2006
Source: Robert Kelly, Carnegie-Mellon University
Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.
ALIGNED TO STRATEGIC OBJECTIVES
LEARNER FOCUSED
ABILITY TO DO VS. KNOW
FOCUS ON SKILLS, KNOWLEDGE AND BEHAVIORS
THE COMPETENCY-BASED TRAINING APPROACH
BUILD ON STRENGTHS
FOCUS ON IMPROVED
PERFORMANCE
EMPLOYEE FOCUSED
TARGETED SKILLS / KNOWLEDGE
ALIGNMENT
KEY CHARACTERISTICS
ALIGNMENT
CONTINUOUS ADJUSTMENTS BASED ON ORGANIZATIONAL GOALS
EMPLOYEE FOCUSED
WHAT KEY COMPETENCIES ACTUALLY SUPPORT THE ACHIEVEMENT OF THE EMPLOYEE’S GOALS?
Managers have unique opportunities in their daily interactions with employees to empower them to discover and develop their strengths, and they have the ability to position employees in roles where they can do what they do best every day… …Employees who feel engaged at work and who are able to use their strengths in their jobs are more productive and profitable and have higher quality work.
Source: Gallup Study, 2013 State Of The American Workplace
BUILD ON STRENGTHS
DIFFERENT LEARNING STYLES AND THE COMPLEXITY OF THE NEW SKILLS AND KNOWLEDGE
TARGETED
SKILLS AND KNOWLEDGE ARE GAINED WITH THE PURPOSE OF SUPPORTING PERFORMANCE.
PERFORMANCE ANALYSIS
ASSESS AND MEASURE
CREATE INDIVIDUAL DEVELOPMENT
PLANS
ESTABLISH COMPETENCIES
ESTABLISH JOB ROLE STANDARDS
IDENTIFY SKILL GAPS
IMPLEMENTATION PROCESS
Performance Analysis
BEGIN WITH THE END IN MIND
ACCOMPLISHMENT OF THE ORGANIZATION’S GOALS
NEED FOR SPEED AND NEED FOR COMPETENCY
Establish Competencies
TOP PERFORMERS ACROSS JOB ROLES
CRITICAL CHARACTERISTICS AND CAPABILITIES
NEED FOR SPEED AND NEED FOR COMPETENCY
CORE COMPETENCIES Industry and culture
JOB FAMILY COMPETENCIES Business discipline
JOB ROLE COMPETENCIES Level of mastery required
Competency Levels
What about new and
emerging competencies?
Establish Job Role Standards
LEVEL OF MASTERY REQUIRED
INDIVIDUAL CONTRIBUTOR,, MANAGER OR EXECUTIVE
BENCHMARK AND ASSESS
Identify Skill Gaps
DIFFERENCE BETWEEN DESIRED AND ACTUAL LEVELS OF PERFORMANCE
3-4 KEY COMPETENCIES
IDENTIFY APPLIED COMPETENCIES
COMPETENCY SUPPORTING BEHAVORS
Customer Focus Considers both short and long-term
interests of the customer in making
service decisions
Creates strategies to help the
organization serve customers more
effectively
Establishes and maintains effective
relationships with customers and gains
their trust and respect.
Identify Skill Gaps
INDIVIDUAL DEVELOPMENT PLAN
Name:
Position:
Manager:
Date:
CAREER PLAN Personal Mission Statement
SHORT-TERM CAREER GOALS (1-2 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
LONG-TERM CAREER GOALS (3-5 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
Individual Development Plans
OBJECTIVE INFORMATION
LEARNING STYLES
CAREER PLAN
MANAGER SUPPORT
Assess and Measure
PERFORMANCE IMPROVEMENT
BEHAVIOR CHANGE
ORGANIZATIONAL CAPABILITIES
KEY TAKE-AWAYS
Take time to understand what competencies are important to your organization and employees.
Only focus on a few at time to be most effective.
Competency-based training focuses your training efforts based on business needs and performance improvement.
RESOURCES TO CREATE YOUR COMPETENCY-BASED TRAINING
PROGRAM
RESOURCES TO CREATE YOUR COMPETENCY-BASED TRAINING
PROGRAM
COMPETENCY TOOLKITS FOR ON-THE-JOB DEVELOPMENT
WWW.BIZLIBRARY.COM/FREE-TRIAL
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@BizLibrary
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Vice President of Marketing
@chrisosbornstl
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