Date post: | 15-Apr-2017 |
Category: |
Economy & Finance |
Upload: | laszlo-arvai |
View: | 378 times |
Download: | 0 times |
September 2015 | © METRO AG 2015
HR Minds, Vienna
HOW TO FOSTER ENGAGEMENT AND PASSION?
Classification level: Public September 2015 | © METRO AG 2015 1
METRO GROUP, Germany
MIND AND/OR HEART?
2013
Classification level: Public September 2015 | © METRO AG 2015 2
METRO GROUP, Germany
HOW DO YOU CREATE ENERGY IN
YOUR ORGANISATION?
Classification level: Public September 2015 | © METRO AG 2015 3
METRO GROUP, Germany
??????????? Intensity of
OrganizationalEnergy Resignation
ZoneComfort
Zone
AggressionZone
PassionZone
Quality of Organizational Energy
high
low
positivenegative
Four Energy Zones*.
In which ENERGY ZONE is your organisation?
*H. Bruch/B. Vogel: Fully Charged: How Great Leaders Boost Their Organization'sEnergy and Ignite High Performance, HBK, 2011
Classification level: Public September 2015 | © METRO AG 2015 4
METRO GROUP, Germany
AGENDA
Learnings from different perspectives
How did the Campus Week develop?
20152013
Media channels
Classification level: Public September 2015 | © METRO AG 2015 5
METRO GROUP, Germany
GROUP STRUCTURE – PROFILES AT A GLANCE.1
METRO AG
A leading international playerin cash-and-carrywholesale trade
Europe’s No. 1 consumer electronics
retailer; one of thelargest discount
providers in German-language
online sites
One of the leading operators
of hypermarkets in Germany
The market leader in the department storesegment in Germany
and Belgium
Companies
1On 15 June 2015, METRO GROUP announced the sale of Galeria Kaufhof to the Canadian-based Hudson’s Bay Company. The transaction is planned to be completed by the end of September 2015.
Classification level: Public September 2015 | © METRO AG 2015 6
METRO GROUP, Germany
GROUP STRUCTURE – KEY DATA AT A GLANCE.1
Status: 30 September 2014
1On 15 June 2015, METRO GROUP announced the sale of Galeria Kaufhof to the Canadian-based Hudson’s Bay Company. The transaction is planned to be completed by the end of September 2015.2Before special items
Sales €30.5 billion €20.1 billion €8.4 billion €3.1 billion
EBIT2 €1,125 million €335 million €81 million €193 million
Locations 766 986 311 137
Countries 28 15 2 2
Classification level: Public September 2015 | © METRO AG 2015 7
METRO GROUP, Germany
???????????
Brief description
Organisations at the Campus in Düsseldorf:
METRO AGMETRO Cash & CarryMETRO Cash & Carry GermanyMETRO SYSTEMSMETRO LOGISTICSRealMetro Cash & Carry StoreMedia MarktFood Store
Employees:Administration: ~ 4000Stores: ~ 300
CAMPUS@DUESSELDORF
Classification level: Public September 2015 | © METRO AG 2015 8
METRO GROUP, Germany
???????????
Campus Week 2013 – WHY?
merger of two holdings employee engagement
low
no clear roles
people think in silos
„no energy“
Classification level: Public September 2015 | © METRO AG 2015 9
METRO GROUP, Germany
Campus Week – HOW?
Classification level: Public September 2015 | © METRO AG 2015 10
METRO GROUP, Germany
???????????
Campus Week 2015 – TOPICS (1)
Classification level: Public September 2015 | © METRO AG 2015 11
METRO GROUP, Germany
???????????
Campus Week – TOPICS (2)
Customer Centricity & Business Excellence
2014
2015
Classification level: Public September 2015 | © METRO AG 2015 12
METRO GROUP, Germany
CAMPUS WEEK – IMPRESSIONS & EMOTIONS 2013 - 2015
Sommerfest: „nice ending in the right setting“
“multifaceted & diverse event”
Blind Lunch: „must be continued“
“Direct exchange regardless of function and hierarchy”
„feedback of participants was welcome and appreciated and should be kept“
BE LIKE MADONNA: „engaging and empowering““
Classification level: Public September 2015 | © METRO AG 2015 13
METRO GROUP, Germany
Learnings from different perspectives (1)
Dear Colleagues,
Do you engage in a social or ecological project during your leisure time? If this is the case, then you are invited to tell us a little more about your volunteer work in the framework of our Care & Share Initiative. It will be worth the while: at the end, three projects, associations or organisations will receive a donation for their good cause in the amount of € …. each.Personal Social
Engagement
Tap into employees‘ experience and passion
Classification level: Public September 2015 | © METRO AG 2015 14
METRO GROUP, Germany
???????????
Learnings from different perspectives (2)
Guiding Principles: How can we make them experienceable?
Challenges / Competitions:What are your ideas to involve participants
AND our audience?
Building up a support team and creating commitment early on
Participation / Engagement: How can we get people into action?
First workshop end of January 2015
Classification level: Public September 2015 | © METRO AG 2015 15
METRO GROUP, Germany
???????????
Learnings from different perspectives (3)
Be business relevant
Focus on two strategic business topics:
• Customer Centricity
• Business Excellence
Horeca* Traders
InstitutionsServices
Cash & Carry Customer Groups
*Hotels/Restaurants/Catering
Classification level: Public September 2015 | © METRO AG 2015 16
METRO GROUP, Germany
Learnings from different perspectives (4)
Be relevant for employees
Classification level: Public September 2015 | © METRO AG 2015 17
METRO GROUP, Germany
???????????
Media channels
Our way to move this company forward.
Classification level: Public September 2015 | © METRO AG 2015 18
METRO GROUP, Germany
???????????
Media channels – UNITED
Our way to move this company forward.
BUNDLE KNOWLEDGE Identifies expertsAvoids double work and improves coordinationShares knowledgeImproves best practices
PROMOTING ENGAGEMENT Solves problems faster and betterIntegrates non-key stakeholdersSimplifies process structures
FOSTERING EMPLOYEESGives employees a voicePromotes important suggestions and innovationsEnhances engagement, satisfaction & loyalty
OPPORTUNITY FOR DIALOGCreates social-media dialogs (many-to-many)Gives work a personal touchNetworks people globally and personally across hierarchy levels.
Classification level: Public September 2015 | © METRO AG 2015 19
METRO GROUP, Germany
Media channels – USAGE
Personal invitation fromCHRO
Daily updatesthroughout theweek everymorning
Invitation forfeedback withlink to UNITED
METRO NEWS
Registrationfor sessions(Sharepoint)
Posting & sharing news, photos, pictures etc.METRO NEWSChatsLink to registration pageMediathek (films from sessions, presentations etc.)Documents for support team
• UNITED went live later than expected.
• Not all works councils agreed to use UNITED.
• We applied a multi-channel strategy with mediabreaks.
Classification level: Public September 2015 | © METRO AG 2015 20
METRO GROUP, Germany
Classification level: Public September 2015 | © METRO AG 2015 21
METRO GROUP, Germany
???????????
Feedback
Category:Internal Communication
Employee – Event
Classification level: Public September 2015 | © METRO AG 2015 22
METRO GROUP, Germany
???????????
Campus Week 2016 – ?????????
Classification level: Public September 2015 | © METRO AG 2015 23
METRO GROUP, Germany
CONTACT.
METRO GROUPUdo StauberHR Processes, Analytics & Projects Metro-Strasse 140235 DüsseldorfGermanyPhone: +49 (211) 6886-4287E-mail: [email protected] Internet: www.metrogroup.de