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future workspace?

The Era of Living Services

- New technology trends

that impact the future

workspace

16.03.2016



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HOW TO MANAGE THE FUTURE WORKSPACE?

MATRIX42 AT A GLANCE

OLIVER BENDIGCTO, Matrix42

Responsible for Product Vision and Strategy

15+ years experience in managing Workspace Products

Focus on Mobility, Virtualization, Cloud, ITSM and ITAM

[email protected]

@BendigOliver

MATRIX42Leading Workspace Management vendor

Complete Management of physical, virtual and mobile devices

including IT Service Management and Compliance

Founded in 1992,

300+ Employees, 3000+ Customers world wide,

3+ Mio. managed licenses

Headquarters in Frankfurt – GER,

Subsidiaries in US, UK, CH, AT, NL, BE and AUS



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WHY YOU SHOULD CARE



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“If CHANGE is

happening on

the OUTSIDE

FASTER than

on the inside,

the END IS IN

SIGHT”

- Jack Welch



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WHY IS DIGITAL TRANSFORMATION IMPORTANT FOR THE WORKSPACE?

1. DIGITALIZATION OF

EVERYTHING

2. LIQUID

EXPERIENCE



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CHANGE OF…

TAXI BUSINESS AND TRANSPORTATION

Hailing a cab... Find a transportation



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CHANGE OF…

VIDEO INDUSTRY

Rent a movie... Stream a movie...



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CHANGE OF…

THE MUSIC INDUSTRY

Buy music... Stream and use music...



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CHANGE OF…

DOMESTIC THINGS

Change diapers... Proactive diaper management...



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DOUBLE ROBOTICS

A mix between a Segway and an iPAD

A mobile avatar in the office

Enables Face-to-Face communication with mobile workers

CHANGE OF…

KNOWLEDGE WORK AND MEETING CULTURES



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What have all these

examples in common?



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WHAT HAVE ALL THESE EXAMPLES IN COMMON?

Simplicity and users context are key features in Digital Era

Mobility has changed business model and usage

To „own stuff“ loses importance. Shift to consumption based models

Each business was not prepared for disruptive change

The service knows the customer and changes in real time



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THE ERA OF LIVING SERVICES

1. PROXIMITE TO USE: A service that is close to people

2. IMPACT: Real impact on lives and work

3. REAL TIME: Changes in real time



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WHAT CAN

IT-MANAGEMENT LEARN FROM THIS?



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CHANGE IN IT-MANAGEMENT IS NOT DIFFERENT

Request for help...

SERVICE DESK

Self-Service help (from mobile)…



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WHAT‘S NEEDED TO MANAGE THE WORKSPACE IN THE LIVING SERVICES ERA?

1. KNOW THE CUSTOMER/ PEOPLE

CUSTOMER EXPERIENCE

2. FLEX THE TECHNOLOGY

INNOVATION



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CTO’s PERSPECTIVE ON THE FUTURE WORKSPACE

PAST 2020

DevicesDesktop/ Laptop/ Thin Client Desktop/ Laptop/ Mobile/Thin Client/ Wearables/ IoT

Input MethodKeyboard/ Mouse Voice/ Touch/ Keyboard/ Mouse

OSWindows XP Win7-12 /iOS/ Android/ Chrome/ Mac OSX/ Windows Phone

Windows, Web Windows, Web /iOS/ Android/ Chrome/ Mac OSXApplication type

SaaS Apps< 5% 40 – 60%

Mobile Apps< 5% 25%

Windows Apps> 90% 50 – 60%

OwnershipCorporate IT Corporate IT, Employee, Department

Workspace deliveryOn-Premise/ Private On-Premise/ Private, Hybrid, Public

ProcessesIT Service Management, License Mngmt, ITIL Service Management, Compliance, ITIL, BPM, DevOps

GoalsCosts, Efficiency Costs, Efficiency, Innovation, Productivity

Management paradigmsDevice, Standardization, Centralization User, Personalization, Self-Service, Social



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INVEST IN AUTOMATION IS MANDATORY,

BUT..



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WORKSPACE MANAGEMENT DOES NOT END WITH TECHNOLOGY

AUTOMATING OF A BAD PROCESS IS WORSE THAN NO AUTOMATION

WORKSPACE IN 2020

INVEST IN AUTOMATION IS MANDATORY, BUT..



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HOW SHOULD AN INTEGRATED WORKSPACE

MANAGEMENT SOLUTION LOOK LIKE?



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Workspace aggregators

unify the delivery of

desktops, applications

(SaaS, Windows and mobile

applications),

cloud services and data

through a single UI



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WORKSPACE NEEDS TO BE REDEFINED

location based

WORKSPACE 1.0

Office / Desk

device centric

WORKSPACE 2.0

PC/ Laptop

user centric

WORKSPACE 3.0

Multi-Device

Workspace

service oriented

WORKSPACE 4.0

LIVING

SERVICES

Devices / Apps / Data/

Identities/ Services

Technical- & Business

Management of

Workspace

1. Revolution (DC) 2. Revolution (PC) 3. Revolution (Mobility) 4. Revolution (Cloud)



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Self-Service, ITSM

& Compliance


MANAGE THE FUTURE WORKSPACE

Data Management App & Desktop

Provisioning

Workspace

Management

Multi-Device

Workspace

Identity & Access

Management

WORKSPACE 4.0



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HOW DOES THE FUTURE WORKSPACE LOOK LIKE?



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HOW DOES THE FUTURE WORKSPACE LOOK LIKE?

1. MORE MOBILE: Distributed across many (mobile/ IoT) devices

2. MORE PERSONAL: User-centric, context aware, focus on UX

3. MORE HETEROGENOUS: connected Apps, Data, Devices, Services



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How to start?

6. Use 360° Workspace view with EMM, CLM, IDAAS, ITSM, SAM

1. Define a cross-functional Workspace Team

2. Analyze user requirements properly. Treat users like customers

3. Learn from Shadow-IT. Define BYO & Consumerization strategy.

4. Invest in multi-platform EMM solution. Check cloud delivery!

5. Enable “Self-Service First” approach. Enable Social ITSM



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THE BEST WAY TO PREDICT

THE FUTURE IS TO INVENT IT

- Alan Kay

Date post:	09-Sep-2018
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