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How to Survive and Thrive After a Negative TripAdvisor Review.Library Hotel Collection

“It is as a result of this frank, professional andtotally up front reply, that I will now direct mystaff to stay at the Library when they visit NYC for work.”Ken M. -Canada

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Good things come to those who listen.

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Be responsible for your own mess.

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Be a leader.

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Utilize your talent.

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Be a team.

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Be a guest magnet.

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Beamazed!

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Be an advocate.

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Be a

detective.

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Be a creative problem solver.

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Be a time traveler.

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Be a coach.

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Be a mentor.

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Be prepared.

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Be a doer.

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Be transparent

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Be humble and grateful.

“Dear John, I don’t think a lot of hotels realize

the power of TripAdvisor and equally the

importance of authenticity in how you respond.

…TripAdvisor is obviously a powerful tool …something they strongly look to for guidance in deciding where to stay.…

We were intending to stay somewhere else and TripAdvisor helped us change our minds.”

Lynda, -Australia20

Be authentic.