HP Propel Roadmap…HP SX adapters • Helion Eucalyptus, Helion OpenStack • Asset Manager, PPM,...

HP Propel Roadmap

November, 2015

Forward-looking statementsThis is a rolling (up to three year) Roadmap and is subject to change without notice.

This document contains forward looking statements regarding future operations, product

development, product capabilities and availability dates. This information is subject to

substantial uncertainties and is subject to change at any time without prior notification.

Statements contained in this document concerning these matters only reflect Hewlett

Packard's predictions and / or expectations as of the date of this document and actual

results and future plans of Hewlett-Packard may differ significantly as a result of, among

other things, changes in product strategy resulting from technological, internal corporate,

market and other changes. This is not a commitment to deliver any material, code or

functionality and should not be relied upon in making purchasing decisions.

HP confidential informationThis is a rolling (up to three year) Roadmap and is subject to change without notice.

This Roadmap contains HP Confidential Information.

If you have a valid Confidential Disclosure Agreement with HP, disclosure of the Roadmap

is subject to that CDA. If not, it is subject to the following terms: for a period of 3 years

after the date of disclosure, you may use the Roadmap solely for the purpose of

evaluating purchase decisions from HP and use a reasonable standard of care to prevent

disclosures. You will not disclose the contents of the Roadmap to any third party unless it

becomes publically known, rightfully received by you from a third party without duty of

confidentiality, or disclosed with HP’s prior written approval.

HP PropelTransforms the IT consumption experience to the Digital Enterprise and transforms IT from technology provider to a service provider

4

A single user

experience

Aggregated

catalog

Systems of Engagement

Open integration

Case brokering/exchange

BYO Application & integration

The front door to IT: HP Propel portalEngaging user experience with extendable portal framework

One-stop shop for all IT consumers

Single IT Experience

Easy to find services and intuitive to use

Extend, Customize and Personalize

• Responsive UI• Single Sign On – IDM service • Themes – create, modify, utilize UX packages per tenant• Widgets – data feed and URL links using HTML 5 and JavaScript • Standalone apps Out-of-box (OOB) Apps – Shopping, Support Tickets, &

Knowledge Jumpstart – create custom web applications

HP CSA

HP SM

HP SAW

Capture 100% of IT demand

Aggregate from existing systems for faster time

to value

Native mobile catalog

• Bundles based on aggregation• Standalone, engaging apps leveraging aggregation• Aggregate and Route to multiple fulfilment systems and

suppliers Available aggregation – HP SM, HP CSA, HP SAW, HP OO,

Remedy, SNOW, JIRA, OpenStack Murano BYO aggregation – create custom aggregation adapters

Aggregation: service catalog, knowledge, tickets Intuitive, unified and consistent user experience

Self-service in a click

Open Service ExchangeIT Management orchestration for multi-supplier/system environments

• Open micro-service bus for HP and 3rd party systems

Current adapters – HP SM, HP SAW, HP CSA, HP

OO, Remedy, SNOW, JIRA, OpenStack Murano, Email

Service Exchange SDK – create custom adaptors

• Request to fulfill

• Case exchange

Fast onboarding of Suppliers and Systems

Plug and Play – integrate using reusable content

Orchestrate delivery – route service requests

from a Portal to fulfillment systems

Unifying integration platformService Exchange

Orchestration

Message Broker

Adapter

Private Cloud Public CloudTraditional

HP Propel Portal

Agenda

What is Next?

Future

Universal search

All product views are illustrations and might not represent actual product screens.

IDOL based search

Unified search results• Display unified search results across

service catalog, support tickets, and

knowledge articles.

• Integrate with application specific

search for advanced search use

cases.

Search bar & filters• Provide consistent and unified search

navigation and filters across Propel.

• Search filter using hierarchical

categories.

This is a rolling (up to 3 year) roadmap and is subject to change without notice

OpenStack Murano Adapter

Aggregation and fulfillment with

OpenStack Murano application catalog.

Fulfillment requests to deploy applications

running on OpenStack.

Manage subscription and service

lifecycle (instance) actions for

applications running on OpenStack.



Subscription Actions

Create support ticket directly from

subscription.

Service lifecycle (instance) action

using dynamic data source such as

retrieving available severs for storage

attach action.

Service lifecycle actions supported for

multiple nodes.



CSA

Propel

Catalogs Marketplace

Fulfillment Design Ops Console

CSA Service Design Aggregation and Fulfillment

Approvals

Catalog Items

Options

Pricing Requests Subscriptions

Designs Options

Service Instances

Aggregate

Service Designs

Fulfillment Modify

SubscriptionGet Service

Instance

ACLValidation

CSA service design template

aggregation and fulfillment.

CSA JSP & JavaScript dynamic

options support via service design

aggregation.

CSA service design and fulfillment

aggregation supported on CSA 4.6

release.


Requests Subscriptions

External Pricing

Support complex pricing schemes by

making call-out to external pricing

engine.

Examples of complex pricing may include

different discount per customer or per

data center for cloud use cases.

Pricing extracted from external pricing

engine are displayed during three

different points during shopping.

Propel

Select

OptionsOrder

Shopping

Cart

External Pricing Service


Smart Link between My Services and Support Tickets

14

Configurable link between My

Services and Support Tickets.

Create context aware support

tickets based on my subscribed

services.

Auto populated support ticket

attributes based my subscribed

services.

Support Ticket Enhancement

Browse support catalogs by

hierarchical category.

Aggregate support tickets created

outside Propel Portal.

Aggregate and fulfill multiple support

ticket systems per organization or

tenant.



Bi-directional Communication on Requests (Shopping)

Provide bi-directional communication

capability between user and service

desk on shopping request similar to

support ticket request.

Users can interact with service desk

from the fulfillment request form

instead of creating a new support

ticket.



Enhanced Dynamic Conditions

Extend current dynamic condition

capability to include SM specific

system variable for backend dynamic

query input.

SX aggregation translates SM

expressions into Propel expressions.

Enhanced support for SM visibility and

mandatory conditions by translating SM

built-in functions and expressions.

SM Expression Propel Expression

(~substr([country],1) isin {"PL","SK","CZ"}) (!(isIn(substr($form['country'].value,1),[\"PL\

",\"SK\",\"CZ\"])))

toupper([color])#"GOLD" startWith(toUpperCase($form['color'].value)

,"GOLD")

[gloves]>0 ($form['gloves'].value==true)



Failed Fulfillment Request Retry

Provide ability to resend failed fulfillment

requests.

Configure automatic fulfillment request

resend if fulfillment engine (supplier) is

down momentarily.

Ability to resend or purge failed

fulfillment requests by administrator.



Migration

Migration of configuration and data from

existing instance to latest Propel instance.

Combination of documentation,

guidelines and migration scripts to

migrate system data will be provided.

System data includes: Catalog & ACLs,

Approval policies, Catalog items,

Subscriptions, and Requests.


High Availability & Disaster Recovery

Provide high availability and horizontal

scaling deployment configuration.

Load balanced multi-node high

availability structure configuration for

customers.

High availability settings for portal,

catalog, and SX.

Catalog nodes

Catalog + UISubscription + UISearchIdmLegacy UIs

SX nodes

SXClient + Admin UIRabbit MQHP OO

Diagnostics

Autopass + UIDiagnostics + UIGangliaHystrix Dashboard

Loadbalancer

Nginx

PostgreSQL Cluster


Agenda

What is next?

Future

Key themes for Propel


Extend Platform

Custom apps and adapter

creations through SDKsMultiply Choice

Publish OOB HP and 3rd party

Jumpstart apps and SX adapters

Expand Capabilities

Expand capabilities across

Portal, Catalog, & Knowledge

Jumpstart apps


Additional OOB portal Jumpstart

apps • Consumer support chat

• Consumer survey

• Hot topics analytic

• My Work Stream

• IT Financial Management

Jumpstart SDK enhancements to

support custom portal app

development and SX integrations.

REST

JumpstartApp

REST

REST

System

SXREST

REST

SXREST

REST

REST

System

REST

System

REST

System

REST

System

SXREST

REST

JumpstartApp

REST

JumpstartApp

REST

………

………

………


Service Exchange Adapters


HP Propel

SAW

CSA

SX

JIRA

EMAIL

SM

HP

SNOW

SDK3rd Party

Remedy

HP SX adapters• Helion Eucalyptus, Helion OpenStack

• Asset Manager, PPM, OMi, ALM

3rd Party SX adapters for reference

implementation• Amazon AWS, VMware, Jamcracker

Custom SX adapter• HP certification for custom SX adapters

created using SDK

OOOpenStack

HP Propel on SaaS


• Allows customers to consume Propel

through HP SaaS platform.

• Allows for hybrid deployment, for

integrating on-premise applications &

services with HP Propel On Demand.

• Will enable secure information

exchange between two SX instances,

on-premise and SaaS, using Service

Exchange Gateway.

Propel Portal

Secure bridge

HP SaaS On-premise

3rd PartyHP

Propel

Service ExchangePropel

Service Exchange

Propel Portal Express

Propel Portal Express(Future Offering)

Business Users

Single Fulfillment Instance

(SM or CSA)

Propel Portal Premium(Existing Offering)

Business Users

HP HP3rd

Party3rd

Party


CapabilityPropel Portal

“Light”

Propel Portal

Premium

Shop (catalog features) – single fulfillment

Support tickets including support catalog – single fulfillment

Fulfillment connection – single instance

Fulfillment connection modification using adapter SDK – single instance

Knowledge base for Portal – single data provider

Search across shopping, support, and knowledge

Portal customization using widgets (URL, HTML 5, JavaScript)

Shop (catalog features) – multiple fulfillments

Support tickets including support catalog – multiple fulfillments

HP and 3rd party fulfillment connections – multiple instances

HP and 3rd party fulfillment connection modification using adapter SDK – multiple

instances

Knowledge base - multiple data providers

SDK to create custom fulfillment adapters

Jumpstart SDK to create custom Portal Apps

New offering for SM or CSA customers.

Provide new user experience for

existing SM and CSA portal and

catalog solutions.

No service broker capabilities, tied to a

single fulfillment instance.

Native Catalog Offering Workflow


• Enhance flexibility to manage catalog

offerings natively within Propel.

• Build a robust workflow engine to support

native catalog offering management.

• Provide complex catalog offering approval

rules unavailable from underlying fulfillment

systems like approval variations based on

roles, locations, or other business rules.

Reporting

Provide reporting solutions to

display SLA or financial reports.

KPI may include request

fulfillment duration, operational

uptime & availability, business

unit specific metrics,

chargeback, etc.



Shopping App (Service Catalog) Enhancements


Approval delegation

Line item approvals within bundle

Fulfillment progress tracking

Persistent shopping cart

Fulfillment SLA


Expand Search, Knowledge, and Big Data Analytics

REST

IDM AUTH

REST

SHOP

REST

SUPPORT

REST

Search

REST

Ocean o

f Data

Tra

nsactio

nal

data

Searc

h e

ngin

eIm

ages

Em

ail

Socia

l media

IT/O

TA

udio

Vid

eo

Docum

ents

,

spre

adsheets

Texts

Mobile

IDOL


Expand unified searchExpand unified search to include other system

entities like requests, subscriptions, etc.

IDOL data connectorsIncorporate IDOL data connectors to aggregate

external knowledge data source like Sharepoint.

Big Data AnalyticsUse IDOL Big Data analytics to provide related

knowledge articles, and smart ticketing capabilities


Thank you

My Work Stream App


• Portal Jumpstart App for my work

stream.

• View, monitor, and take actions

from key Propel portal app activities.

• “Facebook feeds” for my work.


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