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HP Web Jetadmin 10.2

Installation and Setup Guide


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2011 Hewlett-Packard DevelopmentCompany, L.P.

Rev. 08/2011


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Installation and Setup Guide forHP Web Jetadmin 10.2

Minimum System Requirements for HP Web Jetadmin 10.2

Ports

Steps to Install HP Web Jetadmin 10.2

Installing HP Web Jetadmin 10.2 from a Command Line or Script

Extended Modules Features

Obtaining and Using a License

Upgrading to HP Web Jetadmin 10.2 from HP Web Jetadmin 10.1 Post-Installation Actions

Implementing SSL

Smart Client Deployment

Default Settings

Recommended Configuration Settings for HP Web Jetadmin 10.2

Using a Separate Instance of Microsoft SQL Server 2005

HP Eco Solutions Reports

Uninstalling HP Web Jetadmin 10.2

Backing Up and Restoring HP Web Jetadmin 10.2

When you install HP Web Jetadmin 10.2, you only need to install it on one hardware platform thatmeets the recommended minimum requirements (Minimum System Requirements for HP Web Jetadmin10.2 on page 2) and is centrally accessible on the network. You may then access the software fromany supported Windows desktop on the network and manage all supported network-connectedperipherals.

HP Web Jetadmin 10.2 offers several installation options. If you have installed a previous version ofHP Web Jetadmin 10.2, you can choose to upgrade the previous version or install a new copy.

Upgrading an older version preserves your settings for discovery options and groups and is most likelythe best choice if you have already been using HP Web Jetadmin 10.2.

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NOTE: HP recommends that you fully test HP Web Jetadmin 10.2 in environments where earlierreleases have been integrated into critical business operations. HP Web Jetadmin device management,alerting, and other features have been greatly improved with the introduction of HP Web Jetadmin10.2 and, prior to implementing this software into full production, HP recommends that you fully testand qualify the application.

Please read all support materials when implementing HP Web Jetadmin 10.2. For current information

regarding HP Web Jetadmin 10.2 software, see the documents on http://www.hp.com/go/webjetadminSelf Help tab titled Late Breaking News, Supported Devices on HP WebJetadmin 10.2.

NOTE: If the installation stops with a warning that a reboot is required, reboot the host on which theHP Web Jetadmin 10.2 installer is running. Then relaunch the installer to continue to installation.

Minimum System Requirements for HP WebJetadmin 10.2

Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA)

Area Requirement or Recommendation Notes

Operating Systems (server and clientunless otherwise noted)

For the server: .NET Framework3.5 SP1 is the minimum required.

Microsoft Windows XP Professional(with SP3 and above)

Microsoft Windows Server 2003(with SP2 and above)

Microsoft Windows Server 2008(includes R2 edition)

Microsoft Vista Business Edition

Microsoft Windows 7

HP Web Jetadmin now supports32-bit and 64-bit versions of allsupported Windows operatingsystems.

Print queue creation and print pathmanagement are not supportedfrom Microsoft Windows Vista,Microsoft Windows 7, Microsoft

Windows 64bit systems, and

Microsoft Windows Server 2008either running HP Web Jetadmin orfunctioning as a print queuemanagement server.

A local administrator is required forinstallation or application upgrade.

Supported versions of WindowsServer 2003 include Enterprise andR2 as well as others.

Production installations ofHP Web Jetadmin are restricted todedicated hosts. Running

HP Web Jetadmin on systems thatare also mail servers, DNS servers,domain controllers, and so on isnot supported.

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Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA)(continued)


Virtual Machine (Optional Platform) VMware Server

VMware ESX

Microsoft Virtual Server

Microsoft Hyper-V

For a VMware server, the virtualmachine network must be set tobridged to facilitate HP Web

Jetadmin 10.2 communications.

It is very important to configureVMware so that its guest or virtualsystems have enough resources tosupport HP Web Jetadmin andMicrosoft SQL server. To ensureappropriate resource provisioning,please see VMware documentationspecific to your version.

Server Hardware Dual-core processor or greaterrequired

2.33 GHz or greater (2.8GHzrecommended)

System RAM

Minimum 3GB required (2GBrequired for the HP Web JetadminService)

.NET 3.5 SP1 required

Recommended: Available 4GBstorage

If .NET is not detected, the softwarewill provide assistance for steps toinstall .NET Framework.

Hewlett-Packard executesapplication performancemeasurements using Dual 2.8GHzprocessor with 3GB RAM.

Performance increases are realizedby using dual processor systems;HP Web Jetadmin multi-threadcoding takes advantage of thesesystems.

Storage requirements will varydepending on implementation,database and migration from older

versions.

NTFS is the only supported filesystem.

If the installer determines less than1GB is installed, a message isdisplayed stating that 3GB RAM isrequired.

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Client Hardware PC with 1.8 GHz or greaterprocessor (2.4 GHz recommended)

RAM 32bit and 64bit systems:

2 GB RAM or greaterrequired

64bit systems: 4 GB RAMrecommended.

Required: .NET Framework 3.51SP1

1024 by 768 client displayresolution (minimum).

Optimized for Normal font size.

Default DPI only.

If .NET is not detected, the softwarewill provide assistance for steps toinstall .NET Framework.

Database Microsoft SQL Server 2008

Microsoft SQL Server 2005Express Edition

Microsoft SQL Server 2005Standard, Workgroup, orEnterprise Editions

The HP Web Jetadmin 64-bitinstallation package contains anddeploys Microsoft SQL Server2008 Express Edition. The 32-bitinstallation package contains anddeploys Microsoft SQL Server2005 Express Edition.

Microsoft SQL Server 2008 can beinstalled on 64 bit operatingsystems and also as a customer

database platform.

Microsoft SQL Express Edition, ifnot present, is added at install time.

Microsoft SQL Express Editiondatabase instance is created atinstall time. Microsoft SQL memoryusage is set to 512MB at installtime.

Microsoft SQL Enterprise,Workgroup or Standard Editionsare supported via a documentedpost install procedure.

Off-host Microsoft SQL serverconnectivity from HP Web Jetadminis available by installing anoptional license. For more details,see Extended Modules athttp://www.hp.com/go/wja.

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Network Required: 1 active IPv4 connection HP Web Jetadmin 10.2 is notsupported on multi-homed systemsat this time.

Active connection required byinstaller, failure occurs when theactive connection is not present.

Install/Upgrade Upgrade from HP Web Jetadmin10.2. and 10.1

Administrator access is needed toinstall this application.

HP Web Jetadmin Client Application Required: Internet Explorer 6, 7, or8

Required: 1024 x 768 displayresolution.

Internet Explorer is required to startthe HP Web Jetadmin Smart Clientapplication. For browserrequirements and limitations, check

Windows operating system supportdocumentation.

No administrator access is neededto run Smart Client

15 maximum concurrent clientsessions.

Shared print queue creation support Windows XP Professional orWindows Server 2003

Print queue creation and print pathmanagement are not supportedfrom Microsoft Windows Vista,Microsoft Windows 7, Microsoft

Windows 64bit systems, andMicrosoft Windows Server 2008either running HP Web Jetadmin orfunctioning as a print queue

management server.

Network peripheral managementsupported printers

HP Web Jetadmin 10.2 supportsHP and non-HP printers connectedthrough HP Jetdirect print serversand standard printer MIB-compliantthird-party network connectedprinters. The capabilities availablefor third-party printers will varyfrom basic to more robustcapabilities when the devices areused with HP-certified HP Web

Jetadmin 10.2 plug-ins.

N/A

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Host access requirements Application host: localadministrator required forinstallation or application upgrade;

Client host: local user accessrequired for ClickOnce HP Web

Jetadmin 10.2 client application;Administrator required for .NETinstallation

N/A

Client/Server Security Required: Microsoft Domain orLocally managed Windows usersand passwords.

HP Web Jetadmin 10.2 is tested inMicrosoft Active Directory domains.

Users must either be in HP WebJetadmin 10.2 server administratorgroup membership or designatedwithin HP Web Jetadmin 10.2 Usersettings.

NOTE: HP Web Jetadmin 10.2 is supported on platforms with Microsoft Windows and .NETFramework high-priority updates. During each development cycle, HP Web Jetadmin 10.2 is regularlytested on platforms with current Microsoft updates. HP will investigate all customer software issuespresented by post-release updates. The document Late Breaking News for HP Web Jetadmin 10.2(found on http://www.hp.com) will be updated periodically to provide the latest software issueinformation.

NOTE: New! HP Web Jetadmin now requires Windows HTTP SSL service to be loaded. HP WebJetadmin is now using SSL communication through port 8050 to communicate with newer HP devicesand now requires Windows SSL support.

NOTE: The Universal Print Driver for 64bit operating systems and for 32bit operating systemscannot be installed into HP Web Jetadmin 10.2 driver repository at the same time. Both have the sameversioning detail and HP Web Jetadmin 10.2 is not able to distinguish between the two.

Ports

HP Web Jetadmin 10.2 listens on several ports continuously and opens other ports for specificfunctionality. Below are the ports used by the system hosting HP Web Jetadmin 10.2 and also remoteports:

Table 2 Ports

Port Number Type I/O Details

69 UDP I TFTP Incoming Port: HP Web Jetadmin uses this port as a staging areafor firmware images during HP Jetdirect firmware updates. ThroughSNMP, HP Web Jetadmin triggers HP Jetdirect to retrieve firmwarethrough this port.

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Table 2 Ports (continued)


161 UDP O SNMP: HP Web Jetadmin and other management applications useSNMP to communicate with and manage devices. HP Web Jetadminuses this port on the printer to issue Set and Get commands to the

SNMP agent.

427 UDP I SLP Listen: HP Jetdirect-connected devices use Service Location Protocol(SLP) to advertise their existence. When the passive SLP discoveryfeature is enabled on HP Web Jetadmin, devices send multicast packetsto this port on the HP Web Jetadmin server.

445 UDP O WMI Communication: Windows Management Instrumentation (WMI) isa protocol on Microsoft Windows hosts. HP Web Jetadmin uses WMIto detect the presence of a printer on the Windows host. This is one ofthe ports on the Windows host that WMI uses to allow communicationfrom outside servers, including servers running HP Web Jetadmin.

2493 UDP I/O Build Monitor: This is an HP Web Jetadmin server port that is keptopen. Other HP Web Jetadmin servers use this port to discover running

instances of HP Web Jetadmin.

3702 UDP O WS Discovery: HP Web Jetadmin uses this port to perform a WebServices discovery on newer HP devices.

3910 TCP O WS Discovery: HP Web Jetadmin uses this port to retrieve details aboutthe device Web Services during a discovery. HP Web Jetadmin usesthese details to establish the WS communication paths that it needs tomanage devices.

4088 TCP I Remoting: HP Web Jetadmin uses this port as the primarycommunication channel between a started HP Web Jetadmin client andits corresponding HP Web Jetadmin server.

4089 TCP I Client Event Notification: HP Web Jetadmin uses this port tocommunicate change events from the HP Web Jetadmin server to theclient. These events trigger the client to pull updates from the serverthrough the Remoting interface. In previous releases ofHP Web Jetadmin, Windows assigned this port.

7627 TCP O Web Services (HTTPS): HP Web Jetadmin uses this port to managecommunications on some newer HP devices. The HPWSProAdapterService, which is an additional service that the HP Web Jetadminsoftware launches, opens this port.

8000 UDP O HP Web Jetadmin Discovery Listen: HP Web Jetadmin uses this port onremote IP hosts to detect earlier versions of the HP Web Jetadminsoftware.

8000 TCP I Web Server: HP Web Jetadmin provides an HTTP listener for the initialclient launch, Help content, and device file transfer operations.

8050 TCP I Device Eventing Callback (HTTPS): Newer HP devices use a WSeventing protocol for management communications.

8140 TCP I OXPm Web Services (HTTP): This is the communication port forHP Open Extensibility Platform (management operations).

8143 TCP I OXPm Web Services (HTTPS): This is a secure communication port forHP Open Extensibility Platform (management operations).

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Table 2 Ports (continued)


8443 TCP I Secure Web Server (HTTPS): HP Web Jetadmin provides a secureHTTPS listener for the initial client launch, Help content, and device filetransfer operations.

9100 TCP O Printer Firmware Upgrade and Test File Operation: HP Web Jetadminuses this printer port to transfer printer firmware files, test job files, andPJL configuration files.

27892 UDP I Traps Listener: HP Web Jetadmin uses this port for SNMP-based alertsand for By User Data Collections.

NOTE: The I/O column represents communication direction with respect to the HP Web Jetadmin10.2 server host. Random source ports are used when communicating to ports on remote IP address.

NOTE: HP Web Jetadmin uses ports 7627, 2702, and 3910 internally to communicate with devices.These ports should be kept open both for communication directly with the device and with the internal

WSProAdaptor service to ensure proper communications.

Steps to Install HP Web Jetadmin 10.2

To begin the installation, follow these steps:

1. Access http://www.hp.com/go/webjetadmin to get the HP Web Jetadmin 10.2 software.

2. Run wjasetup.exe.

3. Follow the instructions as each page is displayed.

4. When the installation is complete, click Close.

Installing HP Web Jetadmin 10.2 from a Command

Line or Script

Uninstalling from the Command Line

Usage Examples

Using Blocking Mode

You can install HP Web Jetadmin from a command line, through a script, or through an automatedprocess. The following is the command syntax:

WjaSetup.exe [/L""] [/S /v/qn]

The following are the command-line parameters:

/L""

Specifies the ID of the language the installer uses (Optional). If the language dialog is enabledand you specify a valid language ID, the installer automatically suppresses the language dialog. If

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you specify an invalid language ID or a language ID that the installer does not support, theinstaller ignores this parameter.

The following are the language IDs. The default is the local system language.

Language Language ID

Chinese (Simplified) 2052

Chinese (Traditional) 1028

English (Worldwide) 1033

French (European) 1036

German 1031

Italian 1040

Japanese 1041

Korean 1042

Portuguese (Brazilian) 1046

Russian 1049

Spanish (Mid-Atlantic) 1034

/S /v/qn

Performs a silent installation (Optional).

/V"[Property1=Value1] [Property2=Value2] [...]"

Specifies a list of properties the installer uses (Required). The following are the properties andvalues.

Property and Value Description

WJA_EULA=ACCEPT | REJECT Specifies whether you accept or reject the HP Web Jetadmin End UserLicense Agreement. This property is required for silent installations.

WJA_BACKUP_CONFIRM=YES | NO Specifies whether an HP Web Jetadmin backup was performed prior tothe installation. This property is required for upgrade installations.

WJA_SUPPLY_GROUP_REMOVAL_CONFIRM=

YES | NO

Specifies whether existing Supplies Groups are removed. This propertyis required when upgrading from all versions of HP Web Jetadmin10.1 and earlier. Specifying YES confirms that you understand and

agree that all Supplies Groups functionality as well as existing groupswill be removed during the installation. Specifying NO causes the

installation to terminate and end without the software being installed. InHP Web Jetadmin 10.2, the Supplies Groups functionality wasremoved as a product feature. Regular device groups will not beremoved or altered during the installation.

WJA_COLUMN_CONFIRM=YES | NO Specifies whether column data is upgraded, which might affect filters,groups with filters, and device list exporting. This property is requiredfor silent upgrade installations prior to HP Web Jetadmin 10.2 ServiceRelease 5.

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WJA_SKIP_DB_INSTALL=1 | 0 Specifies whether the database installation is skipped. To skip thedatabase installation, specify 1. This property is only required if you

want the installer to skip the database installation

INSTALLDIR=\"\" Specifies the HP Web Jetadmin installation path. The default is%ProgramFiles%\Hewlett-Packard\Web Jetadmin 10\. This property isoptional for silent installations.

The path must be enclosed with \". In addition, the properties

specified for the /V option must be enclosed with quotes. The following

is an example of the correct syntax:

/V"WJA_EULA=ACCEPT INSTALLDIR=\"D:\Program Files

\Hewlett-Packard\HP Web Jetadmin 10\""

CAUTION: If the path contains spaces and is not enclosed with \",

the installer fails.

DATABASEDIR=\"\" Specifies the database installation path. The default is %ProgramFiles%\Microsoft SQL Server\. This property is optional for silent installations.

If the directory name contains spaces, you must use the Windows short-path notation. To find the short-path notation, issue the followingcommand: Dir *. /x

The path must be enclosed with \". In addition, the properties

specified for the /V option must be enclosed with quotes.

The following are examples of the correct syntax:

/V"WJA_EULA=ACCEPT DATABASEDIR=\"D:\SQLServer

\""

/V"WJA_EULA=ACCEPT DATABASEDIR=\"C:

\Program~1\SQLServer\""

CAUTION: If the path contains spaces and is not enclosed with \",the installer fails.

Uninstalling from the Command Line

You can uninstall HP Web Jetadmin from the command line. The following is the command syntax:

msiexec.exe /qn /uninstall ""

The following are the command-line parameters:

Specifies the product code for the version of HP Web Jetadmin you are uninstalling. The followingare the product codes.

HP Web Jetadmin Version Product Code

HP Web Jetadmin 10.2 Service Release 2 32-bit installer(10.2.63313)

{A8AC5EF0-09C9-44CC-85EE-8723D83FDE99}



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HP Web Jetadmin Version Product Code


{B60D3FB2-CF40-47C9-92BB-0C8439F1A418}


{5D3E11CE-2C9A-44E3-A561-ED9BAC439E83}


{45E134D5-8C85-465C-A81B-88FB2723F370}


{DAAA0EB2-73C8-4592-94EF-89D7E55FD5AF}


{D28EE3EF-4E28-4824-A157-DED7A11DCA48}


{CE902CBD-961C-4D61-AC3E-FC1C5E234B33}


{B4F9CCC8-6C80-45ED-AA6B-B48735EA4424}

HP Web Jetadmin 10.2 Service Release 5 Hotfix 1 32-bitinstaller (10.2.74918)

{98A4B607-0441-4600-8BA9-26600800ADAF}

HP Web Jetadmin 10.2 Service Release 5 Hotfix 1 64-bitinstaller (10.2.74918)

{F16843A8-7AA7-4CCC-90B8-928E3C44DEFF}

Specifies a list of properties the uninstaller uses. The following are the properties and values.


WJA_BACKUP_CONFIRM=YES | NO Specifies whether an HP Web Jetadmin backup was performed prior to

the uninstallation. This property is required for silent uninstallations.

Usage Examples

To perform a basic silent installation, enter the following command:

WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT"

To start the installer in Spanish, enter the following command:

WjaSetup.exe /L"1034"

To perform a silent installation with HP Web Jetadmin installed on C:\WJA, enter the following

command:

WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=\"C:\WJA\""

To perform a silent installation with HP Web Jetadmin installed on C:\WJA and the databaseinstalled on C:\WJADB, enter the following command:

WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=\"C:\WJA\"

DATABASEDIR=\"C:\WJADB\""

To perform a silent upgrade, enter the following command:

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WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=\"C:\WJA\"

DATABASEDIR=\"C:\WJADB\" WJA_BACKUP_CONFIRM=YES

WJA_SUPPLY_GROUP_REMOVAL_CONFIRM=YES WJA_COLUMN_CONFIRM=YES"

To perform a silent uninstallation of HP Web Jetadmin 10.2 Service Release 2 (10.2.63313) 32-bit, enter the following command:

msiexec.exe /qn /uninstall "{A8AC5EF0-09C9-44CC-85EE-8723D83FDE99}"WJA_BACKUP_CONFIRM=YES

Using Blocking Mode

You can run a silent installation or uninstallation from the command line in blocking mode. Thefollowing is the command syntax:

start /wait

The following are examples:

To perform a silent installation in blocking mode, enter the following command:

start /wait WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=\"C:

\wja\" DATABASEDIR=\"C:\wjadb\""

To perform a silent uninstallation in blocking mode, enter the following command:

start /wait msiexec.exe /qn /uninstall

"{A8AC5EF0-09C9-44CC-85EE-8723D83FDE99}" WJA_BACKUP_CONFIRM=YES

Extended Modules Features

Operate your managed print environment at peak efficiency. Extend the value of industry leading

HP Web Jetadmin 10.2 with greatly increased performance and scalability. This modular solutionenables improved productivity and comprehensive print device support.

With this new complimentary extended module, you can expand the capabilities of HP Web Jetadmin:

HP Web Jetadmin Database Connectivity Module Software:

Attach to an off-server SQL Server Enterprise Farm to create a basic mirrored database thatdatabase management administrators can manage.

Get access to device list and historical trend data via the direct database warehouse.

Report fleet-wide and device-specific performance data, as well as tracking and trending overtime, utilizing industry standard reporting software like SAP Crystal Reports software.

HP Eco Solutions Reports based on Crystal Reports 2008 include: Device Settings andCapabilities, Copy/Digital Send Capabilities Exception, Device Paper Usageand Digital Processing, and Top 5 Paper Usage (Crystal Reports available from SAP).

This module is offered for free via a license. Contact your local sales representative for moreinformation.



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Obtaining and Using a License

For more expanded features, you can obtain HP Web Jetadmin 10.2 Extended Modules. After youobtain a license, you need to register that license to get access to these additional features. Additionalinformation can be found regarding HP Web Jetadmin Extended Modules licensing by visitinghttp://www.hp.com/go/webjetadmin, Extended Modules tab.

Following are steps to register and use your license.

1. On the same machine as your HP Web Jetadmin 10.2 server, access the Webware URL(https://www.webware.hp.com) and click Generate.

2. Type the invoice number in Order number and click Next.

3. Select the product for the license.

4. Enter the IP address. Click Next.

5. Accept the terms and conditions by clickingAccept.

6. Complete the Member sign-in page and click Next.7. Complete the License Registration page and click Next.

8. A license number will be returned. Copy that license number using Ctrl-C.

9. In Start>Programs (orAll Programs), access the HP Web Jetadmin program group andselect HP Web Jetadmin License Manager.

10. ClickAdd. The Enter License page is displayed.

11. Paste the license number into License Key and clickApply. Your license will be loaded and youcan use the expanded version of HP Web Jetadmin 10.2.

12. Restart the HP Web Jetadmin 10.2 Service (HPWJA Service).

Upgrading to HP Web Jetadmin 10.2 from HP Web

Jetadmin 10.1

You can upgrade to HP Web Jetadmin 10.2 from a system that is already running HP Web Jetadmin10.1. Obtain the HP Web Jetadmin installation executable and run it on the system hosting HP WebJetadmin. Upgrading to HP Web Jetadmin 10.2 through Product Update is not possible; the installexecutable must be used.

It isVERY important to run a backup of your HP Web Jetadmin 10.1 installation before proceeding

with the upgrade. Consult the document WJABackupRestoreInstructions.txt (available in English only)located at %SystemDrive%\Program Files\Hewlett-Packard\Web Jetadmin 10\WJABackupRestore onthe HP Web Jetadmin server. The version of HP Web Jetadmin 10.1 should also be noted at this time.From the HP Web Jetadmin client, access Help>About and write down the version as 10.1.xxxxwhere xxxxx is the build number. This is the version of the installer you will need to have in case arecovery becomes necessary.

NOTE: Prior to installing HP Web Jetadmin 10.2 over a running HP Web Jetadmin installation, useApplication Management>Overview>HP Web Jetadmin All Active Tasks to detectany paused or pending tasks. These should be stopped or resolved before running the installer.

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Upgrading Configuration Settings

When you upgrade from HP Web Jetadmin 10.1 to HP Web Jetadmin 10.2, some of the configurationoptions in HP Web Jetadmin 10.1 are not compatible with the new versions of the options in HP WebJetadmin 10.2 and cannot be converted automatically. If any of these particular configuration optionswere used in templates for Configuration or in scheduled configuration tasks, then they will be deleted

from the template or task.Following is a list of the configuration options that will not be upgraded from HP Web Jetadmin 10.1 toHP Web Jetadmin 10.2.

Configuration Category Configuration Item

Device Control Panel Language

Default Media Type

Media Administration

Time Zone

Tray Administration

Tray Setup Media Type

Network IPv6 - Configuration Precedence

IPv6 DHCPv6 Policy

IPv6 Enable

IPv6 DHCPv6 DNS Configuration

SNMP Trap Destination Table

Fax Fax Printing

Fax Reports and Logs

Embedded Web Server Time Services

Embedded Web Server Configuration Options

Enable Copy Monitor

Weekly Timer

Digital Sending Activity Log

Address Book Management

LDAP Settings

Security Access Control List

Authentication Manager

Disable Direct Ports

File System Password

Get Community Name

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For example, in HP Web Jetadmin 10.1 you had a Configuration Template with threeconfiguration options: SNMP Trap Destination Table, Control Panel Language, andAutoContinue. After upgrading from HP Web Jetadmin 10.1 to HP Web Jetadmin 10.2, this templatewould only containAuto Continue, as the other two configuration options are incompatible.

If this dialog box is displayed, follow these steps:

1. Either copy the information listed and paste it into a word processor, or make sure you can view itlater in theApplication Log .

2. Select whether to let this dialog appear again for other clients, or dismiss it forever.

NOTE: After this dialog box is dismissed by selecting Do not show again, you must accesstheApplication Log to retrieve this information if you did not copy it.

3. Access each of the configuration templates or tasks containing a configuration option that was notupgraded and add that configuration option again.

Post-Installation Actions

NOTE: The HP Web Jetadmin 10.2 server will start automatically as a Microsoft Service. TheHP Web Jetadmin 10.2 server cannot accept HP Web Jetadmin client connections until the HP WebJetadmin server has fully loaded all services into memory. Dependent upon your HP Web Jetadminserver available system resources, it may take 1-2 minutes for all services to completely load after initialserver installation or server reboot.

The first time you launch HP Web Jetadmin 10.2 after installation, a pop-up dialog is displayed statingthat no devices have been discovered. You can opt to launch discovery settings at this point.

Once the installation is complete, HP Web Jetadmin 10.2 can be launched from a supported browserby entering the hostname or IP address of the computer on which it is installed, followed by the portnumber and path. Typical default port numbers for Web services have a value of 80. Since HP WebJetadmin 10.2 may be running simultaneously with another Web service on the same computer,HP Web Jetadmin 10.2 uses a port number of 8000. If desired, the port value may be altered.

Here is an example of the URL used to activate HP Web Jetadmin 10.2 on a supported Windowsdesktop:

http://myhost:8000

NOTE: If the installation was a re-installation after an uninstallation (Uninstalling HP Web Jetadmin10.2 on page 34), you need to verify the licenses still exist (Obtaining and Using a Licenseon page 13) before you restart the HP Web Jetadmin service to ensure the licensed features will beavailable. This is particularly important in the case of a remote database connection, because the

service will not be able to operate at all until a remote database connection is made.

Configuring the HP Web Jetadmin Service to Restart Automatically

It is recommended to configure HP Web Jetadmin 10.2 to restart automatically whenever the HP WebJetadmin service fails. If, for example, the database is inaccessible, the HP Web Jetadmin service willbe stopped and then automatically restarted. The HP Web Jetadmin service will wait for the databaseto become accessible and then the HP Web Jetadmin service becomes live.

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To configure the HP Web Jetadmin service to restart automatically, follow these steps.

1. Access theWindows Control Panel and selectAdministrative Tools.

2. Select Services and then select HPWJA Service.

3. Right-click and select Properties from the menu.

4. Click the Recovery tab. For the First failure, Second failure, and Subsequent failures,select Restart the service.

5. Click OK.

NOTE: As of HP Web Jetadmin 10.2 Service Release 5, HP Web Jetadmin installs an additionalservice named HPWSProAdapter. The HPWSProAdapter service facilitates communication with certainHP printer models and should be left running. You must also perform these steps for theHPWSProAdapter service.

Restarting the HP Web Jetadmin Service Manually

It may be necessary to stop and restart the HP Web Jetadmin 10.2 service. An example of this wouldbe when a network is switched from hard-wired to wireless. Once the network is switched, HP WebJetadmin 10.2 must be restarted in order for the application to realize the change.

WARNING! Restarting HP Web Jetadmin 10.2 services may interrupt background tasks and usersessions. Always check the application before restarting.

To script the stop of all HP Web Jetadmin 10.2 services, use these command strings in this order:

Net stop HPWSProAdapter

Net stop HPWJAService

Net stop mssql$HPWJA

To script the start of all HP Web Jetadmin 10.2 services, use these command strings in this order:

Net start mssql$HPWJA

Net start HPWJAService

Net start HPWSProAdapter

1. Uninstall HP Web Jetadmin 10.2.

2. Use Windows Service Manager to set the older HP Web Jetadmin service (listed as HP WebJetadmin in the Services MMC) to activate and to also start the service.

Implementing SSL Secure Sockets Layer (SSL)

Important Points to Remember When Implementing SSL

Steps to Configure HTTPS (Server Certificates or SSL)

The HP Web Jetadmin 10.2 HTTP service runs without certificates until you add one. After a certificateis added, the HTTP server is running in HTTPS mode, which means that secure sockets layer (SSL)communication is enforced. This is a mode in which the user and the HTTP server are authenticated to



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one another and in which the traffic between the two is encrypted. This adds an extra layer of securityto the Smart Client download and other HTTP transactions (Smart Client Deployment on page 19).

HP Web Jetadmin does not self-generate certificates. You must obtain a certificate from a certificateauthority (CA). CAs can exist inside or outside of an organization. Many companies have their ownCAs. The HP Web Jetadmin Signing Request feature generates a file that you can send to the CA.When the CA sends you a certificate, use the Install Certificate feature to enable HTTPS.

Secure Sockets Layer (SSL)

HP Web Jetadmin administrators enable SSL by adding a certificate to the HP Web Jetadminapplication. This certificate forces the browser to use the more secure HTTPS protocol when a useraccesses the client logon page. The administrator must enable SSL from the console or host that runs theapplication by using the procedure in Steps to Configure HTTPS (Server Certificates or SSL)on page 18. When a remote administrator accesses Tools>Options>Shared>Network>HTTPS, a message appears stating that certificates can only be installed from an HP Web Jetadminclient that runs on the console or server that hosts HP Web Jetadmin.

In some environments, SSL is required anytime an HTTP interface or service is being used forcommunication. In these cases, SSL can be enabled and enforced by HP Web Jetadmin 10.2. SSLprovides a good deal of assurance in both authentication and encryption aspects of HTTPcommunication. That is, the user requesting access to the HP Web Jetadmin 10.2 Smart Clientdownload can be reasonably assured that the system hosting HP Web Jetadmin 10.2 is authentic andthe communication between the two systems is encrypted so that it cannot be easily read byeavesdroppers (Smart Client Deployment on page 19).

The SSL protocol uses certificates to accommodate both authentication and encryption. HP WebJetadmin 10.2 can generate a signing request that can be used by a certificate authority (CA) togenerate a certificate. Using Tools>Options>Shared>Network>HTTPS, the user cangenerate a Signing Request.

Once the request has been fulfilled by the CA, the certificate is ready to be installed on HP WebJetadmin 10.2. Remember, you must be at the application console to use Tools>Options>Shared>Network>HTTPS. Use Install Certificate to browse and upload the certificate file.

Once the certificate is installed, the HTTP service enforces SSL. Any browser contact with HP WebJetadmin 10.2 should indicate HTTPS on the URL when a certificate is installed. Using RemoveCertificate uninstalls the certificate and SSL is no longer enforced.

ENWW Implementing SSL 17


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Important Points to Remember When Implementing SSL

Client communication with SSL enforced requires one or more of the following considerations.

When SSL has been implemented on HP Web Jetadmin 10.2 with an internal certificate authority(CA), the CAs authorizing certificate must be installed in the client browser. If this certificate is notinstalled in the client browser the HP Web Jetadmin 10.2 Smart Client page will fail to load up in

SSL mode.

Proxy servers tend to use the standard SSL port 443. If the HP Web Jetadmin 10.2 Smart Clientpage is being called through a proxy server, a redirect error may occur. This is due to the URLbeing redirected to 443 rather than 8443 which is the port used by the HP Web Jetadmin 10.2SSL. The workaround for this is to place the HP Web Jetadmin 10.2 fully qualified domain name(FQDN) into the browsers exceptions list under Tools>Internet Options>Connections>LAN Settings>Advanced. This causes the browser to pull HTTP and HTTPS content directlyfrom the HP Web Jetadmin 10.2 server.

NOTE: HP Web Jetadmin 10.2 HTTP and HTTPS port numbers can be customized to somethingother than 8000 and 8443.

When you have implemented SSL on HP Web Jetadmin 10.2, a redirect occurs when the browserURL uses port 8000. Here is an example:

The known URL prior to SSL implementation is http://servername.domain.xxx:8000 .

After SSL implementation, HP Web Jetadmin 10.2 will redirect this to a new URL: https://servername.domain.xxx:8443 .

The URLs shown here use FQDN. In most cases the certificate issued and installed in the HP WebJetadmin 10.2 SSL implementation will contain an FQDN for the host on which HP Web Jetadmin10.2 is installed. If a non FQDN is used in the browser, certificate failure will occur. As a generalrule, form the HP Web Jetadmin 10.2 URL with FQDN when HP Web Jetadmin 10.2 is

implemented with SSL.To configure HTTPS, access Tools>Options>Shared>Network>HTTPS.

Steps to Configure HTTPS (Server Certificates or SSL)

NOTE: When using the HP Web Jetadmin client to install a certificate on a Vista host with UACenabled, you must launch the client from the installer (just after install is finished and from the checkboxthat enables client launch) or from an IE that was Run as Administrator.

1. To configure HTTPS, access Tools>Options>Shared>Network>HTTPS.

2. To associate a certificate with the HP Web Jetadmin 10.2 server and enable HTTPS, select Install

Certificate.

To remove the installed certificate from the server and disable HTTPS, select RemoveCertificate.

To generate a certificate request that can be sent to a signing authority to generate a certificatethat can be installed to enable HTTPS, select Signing Request.

3. To save these settings and continue setting other options, clickApply. Then click the next optionto configure in the left menu bar. To save these settings and close this window, click OK.



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Smart Client Deployment

HP Web Jetadmin 10.2 uses the Microsoft ClickOnce Smart Client technology to provide you with thebest application experience possible. This technology runs a .NET application by automaticallydownloading and launching it through your web browser. The Smart Client runs as a local .NETapplication on your computing host and communicates with the HP Web Jetadmin 10.2 service

via .NET Remoting. Once the Smart Client application is started, the browser is no longer needed.HP Web Jetadmin 10.2 also uses the browser for online help and proactive Product Update notificationbut, essentially, the client application runs locally on your computer (like many other applications). Withthis, the URL form http://hostname:8000 can be used to access HP Web Jetadmin 10.2 remotelyfrom anywhere on your intranet and/or WAN.

When the HP Web Jetadmin 10.2 installer builds the shortcut on the install host (DRIVE:\Documentsand Settings\All Users\Start Menu\Programs\HP Web Jetadmin 10\) it uses thedefault port number 8000 in the item URL. You can modify this if the port number of the HP WebJetadmin URL is altered. Simply change the URL http://localhost:8000 to http://localhost:xxxx where xxxx is the value of the new port number being used.

Modification of the HTTP port used to launch the HP Web Jetadmin Smart Client is possible through aconfiguration file change. The default port numbers are 8000 for HTTP and 8443 for HTTPS. Portnumbering is changed through a configuration file found on the HP Web Jetadmin directory:

DRIVE:\Documents and Settings\NetworkService\Local Settings\Application

Data\Hewlett-Packard\HPWebJetadmin\config\

File: HP.Imaging.Wjp.Core.WebServer.config.xml

Either of the entries for HttpsPort or HttpPort can be altered. Here is an example of the entries:

HP.Imaging.Wjp.Core.Framework.ConfigurationItemString

8443

HP.Imaging.Wjp.Core.Framework.ConfigurationItemString

8000

All that is needed to start the Smart Client session is a browser. Administrator rights are not required torun Smart Client applications but .NET 2.0 is required to be installed; local administrator rights mightbe required prior to the installation.

Some characteristics about Smart Client are:

The HP Web Jetadmin 10.2 server is initially contacted through http/https.

The server transfers about 2 MB of Smart Client application to the client where it is saved to diskand runs as the user logged onto the computer.

The Smart Client application, running on the client, executes commands to download the HP WebJetadmin 10.2 client files (about 50 MB) and starts UIExec.exe (browser is now inactive).

ENWW Smart Client Deployment 19


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UIExec.exe runs and opens the graphical user interface (the HP Web Jetadmin 10.2 clientapplication).

The server downloads all relevant information to the client and then periodically pings the clientwhen new information exists for retrieval.

NOTE: In most cases, the Smart Client will auto-launch; in some cases local security settings on the

workstation may prevent the application from auto-launching. Use the Start HP Web Jetadminbutton to manually launch the Smart Client or refer to Microsoft documentation to adjust local securitysettings.

To run the Smart Client in a workgroup on Microsoft Windows XP, you need to adjust the Microsoftsecurity settings:

NOTE: Consult Microsoft documentation to learn more about security policy settings.

1. Access the Control Panel on the HP Web Jetadmin 10.2 host computer and go toAdministrative Tools>Local Security Policy.

2. Go to Local Policies>Security Options.

3. Locate the item Network access: Sharing and security model for local accounts.

4. Change the setting to Classic - local users authenticate as themselves.

To ensure this feature works properly, see Minimum System Requirements for HP Web Jetadmin 10.2on page 2.

Alternate Log-in

In some cases, the client host and the server hosting HP Web Jetadmin 10.2 may not reside on thesame Windows security domain or may not reside on any Windows security domain. Since the releaseof HP Web Jetadmin 10.2 an alternate log-in prompt is provided so that you can enter log-in

credentials other than those being used by the current Windows session. Normally, HP Web Jetadminuses single sign-on functionality to pass the user identity, currently logged into the local desktopWindows session, onto HP Web Jetadmin. HP Web Jetadmin checks this identity either through localWindows users at the server host or through Windows security domain identities. When HP WebJetadmin fails to authenticate this identity (for any reason) it will display the alternate log-in prompt.

The alternate log-in prompt is handy for a variety of use-cases. For example:

An HP Web Jetadmin authorized user is accessing software from another unauthorized personsdesktop.

An HP Web Jetadmin server is on a security domain but end-user desktops are not; end users dohave log-in identities within this domain that have been given access rights within HP WebJetadmin Users and Roles.



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Steps for Using Smart Client

Once the HP Web Jetadmin 10.2 installation is complete, a Smart Client session can be started in oneof two ways:

1. Look in the Start>Programs (orAll Programs) group on the computing host where HP WebJetadmin 10.2 was installed. A program group named HP Web Jetadmin 10.2 should have been

created and should contain a shortcut to HP Web Jetadmin 10.2 software. This launches abrowser session that starts a Smart Client session with HP Web Jetadmin 10.2.

2. Browse to the following URL at the computing host: http://localhost:8000 . This alsolaunches a browser session that starts a Smart Client session.

NOTE: In some cases (for example, Windows Server 2003), the URL of HP Web Jetadmin 10.2might have to be added to browser trusted security zones.

Configuring HP Web Jetadmin to Bind to a Specific NIC

HP Web Jetadmin Client Connection

HP Web Jetadmin Alerts and SNMP Traps Registration

HP Web Jetadmin Web Service

HP Web Jetadmin can run on a multi-homed server or on a server that has multiple network interfaces.In many cases, a multi-homed server is connected to more than one network and has multiple IPaddresses. A multi-homed server with multiple IP addresses can cause problems becauseHP Web Jetadmin tends to use only one address for various reasons.

HP Web Jetadmin is a collection of features that administrators can use to manage devices. Each ofthese features might require communications on the network or convey the IP address through whichcommunications should take place to other features either on or off the HP Web Jetadmin server. These

features facilitate learning the HP Web Jetadmin server IP address when the HPWJA service starts.These features do so in isolation and might not select the correct IP address. The following sectionsdescribe situations where features might not detect and select the correct IP address and provide aworkaround that forces HP Web Jetadmin to select the correct IP address.

HP Web Jetadmin Client Connection

The HP Web Jetadmin client startup is initiated through HTTP by using Internet Explorer. Immediatelyafter the startup sequence, the HP Web Jetadmin client sends the client host an HTTP message thatpoints to a .NET remote connection. The client host then initiates a relatively secure connection to theHP Web Jetadmin server based on this communication. If the HP Web Jetadmin server is multi-homedand the HPWJA service selects the wrong IP address, this .NET remote connection fails because the



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system that hosts the client cannot communicate through the IP address provided. Follow these steps toforce the HPWJA service to use the correct IP address:

1. Stop the HPWJA service by using Windows Service Manager.

NOTE: Be careful when stopping the HPWJA service. There might be critical tasks running. Toview the running tasks in HP Web Jetadmin, go toApplication Management>Overview>

Application Management - Active Tasks. To view the client logins in HP Web Jetadmin, gotoApplication Management>Overview>Client Management - Active Clients.

2. Use Notepad or a similar editor to open the c:\Program Files\Hewlett-Packard\Web Jetadmin10\config\WjaService\System.Remoting.config file.

NOTE: Make sure that Notepad is running with sufficient privileges to update and save the file.

3. Find the following code in the System.Remoting.config file:

4. Add the machineName="xxx.xxx.xxx.xxx" entry, changing the value to the IP address of theHP Web Jetadmin server that facilitates client communication. The following is an example of theedited code:

CAUTION: Make sure that the new entry and value are entered exactly as shown here. Use thequote marks that the editor generates. Do not copy and paste from this document becauseincorrect characters cause the HPWJA service to fail at startup. Observe all the rules regardingXML editing. If the files are incorrectly formatted, the HP Web Jetadmin XML parser fails.

5. Close and save the file.

6. Start the HPWJA service by using Windows Service Manager.

The client log-in should not fail now.

HP Web Jetadmin Alerts and SNMP Traps Registration

NOTE: This workaround is available only in HP Web Jetadmin 10.2 Service Release 5 and later. Thisfunctionality did not exist prior to Service Release 5 (release date February 2011).

In rare cases, HP Web Jetadmin detects and uses an incorrect IP address for SNMP traps registration atthe device. When HP Web Jetadmin alert subscriptions are created, HP Web Jetadmin registers its IPaddress in the SNMP traps destination table on the HP device. This registration causes the device tosend a notification in the form of SNMP trap packets back to the HP Web Jetadmin server.



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HP Web Jetadmin uses these notifications to trigger alerts for device conditions such as toner out orpaper jam.

If an HP Web Jetadmin instance on a multi-homed server populates the SNMP traps destination tablewith the incorrect IP address, follow these steps to force HP Web Jetadmin to select and use the correctIP address:

1. Stop the HPWJA service by using Windows Service Manager.NOTE: Be careful when stopping the HPWJA service. There might be critical tasks running. Toview the running tasks in HP Web Jetadmin, go toApplication Management>Overview>Application Management - Active Tasks. To view the client logins in HP Web Jetadmin, gotoApplication Management>Overview>Client Management - Active Clients.

2. Open Notepad or a similar text editor that has the appropriate create and edit permissions.

3. Enter the following text:

HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString

xxx.xxx.xxx.xxx

CAUTION: Make sure that the new field and values are entered exactly as shown here. Use thequote marks that the editor generates. Do not copy and paste from this document becauseincorrect characters cause the HPWJA service to fail at startup. Observe all the rules regardingXML editing. If the files are incorrectly formatted, the HP Web Jetadmin XML parser fails.

4. Change the xxx.xxx.xxx.xxx entry to the correct HP Web Jetadmin server

IP address through which the device can communicate.

5. Select File>Save As.

6. In the Save as window, navigate to one of the following paths on the HP Web Jetadmin serverhost:

For newer operating systems, such as Windows 7 or Windows Server 2008:

DRIVE:\Windows\ServiceProfiles\NetworkService\AppData\Local\Hewlett-Packard\HPWebJetadmin\WjaService\config

For older operating systems, such as Windows XP Professional or Windows Server 2003:

DRIVE:\Documents and Settings\NetworkService\Local Settings\Application Data\Hewlett-Packard\HPWebJetadmin\WjaService\config

7. In the File name text box, enterHP.Imaging.Wjp.Alerts.Library.AlertsHelpers.config.xml .

8. From the Save as type drop-down list, selectAll Files (*.*).

9. Click Save.

10. Start the HPWJA service by using Windows Service Manager.



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HP Web Jetadmin now uses the IP address specified during SNMP traps registration. You must updateany SNMP traps registrations created prior to this procedure by using the HP Web JetadminConfiguration feature or by creating additional alerts subscriptions.

HP Web Jetadmin Web Service

The HP Web Jetadmin web or HTTP service uses the server IP addresses for various reasons, includingcommunicating with other processes, nodes, services, and the IP address of the actual HTTP server. Inrare cases, HP Web Jetadmin detects the incorrect IP address on multi-homed systems. A configurationfile that includes the HP Web Jetadmin IP address is built during the first HPWJA service startup. Followthese steps to correct the IP address value in the configuration file:

1. Stop the HPWJA service by using Windows Service Manager.

NOTE: Be careful when stopping the HPWJA service. There might be critical tasks running. Toview the running tasks in HP Web Jetadmin, go toApplication Management>Overview>Application Management - Active Tasks. To view the client logins in HP Web Jetadmin, gotoApplication Management>Overview>Client Management - Active Clients.

2. Open Notepad or a similar text editor that has the appropriate create and edit permissions.3. Select File>Open.

4. Navigate to one of the following files:

For newer operating systems, such as Windows 7 or Windows Server 2008:

DRIVE:\Windows\ServiceProfiles\NetworkService\AppData\Local\Hewlett-Packard\HPWebJetadmin\WjaService\config

For older operating systems, such as Windows XP Professional or Windows Server 2003:

DRIVE:\Documents and Settings\NetworkService\Local Settings\Application Data\Hewlett-

Packard\HPWebJetadmin\WjaService\config5. Open the HP.Imaging.Wjp.Core.WebServer.config.xml file.

6. Find the following portion of the file:


xxx.xxx.xxx.xxx

7. Change the xxx.xxx.xxx.xxx entry to the correct server IP address.

8. Select File>Save.

9. Start the HPWJA service by using Windows Service Control Manager.

HP Web Jetadmin now uses the specified IP address with reference to the HTTP or web services.



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Configuring HP Web Jetadmin 10.2 to Set Static Event NotificationPort

If there is a firewall on the HP Web Jetadmin server, the event notification port must be set to staticand the firewall must be configured to accept connections through this port. Even though a client mighthave a firewall, that client firewall does not have to be configured in order to launch the client.

HP Web Jetadmin 10.2 directs clients to a TCP connection to get display event update notifications.When the client has established this connection, HP Web Jetadmin will send event update messagesprompting the client to update itself via the normal .NET Remoting channel on port number 4088. Theport number established for event update notification is communicated to the client when the client firstestablishes a connection to the HP Web Jetadmin server. The port number that HP Web Jetadmincommunicates is somewhat random which can be a problem when a firewall is configured at theHP Web Jetadmin server.

HP Web Jetadmin can use a static port number for the purpose of sending client event updatemessages. Follow these steps including restarting the HP Web Jetadmin service.

WARNING! Restarting the HP Web Jetadmin service can cause critical process interruption. Pleaseensure all users are logged off and that no active tasks are running on the HP Web Jetadmin server.Use the Client Management Active Clients andApplication Management Active Taskstask modules inApplication Management to check the HP Web Jetadmin server.

1. Using Notepad, create a new file on the HP Web Jetadmin server:

DRIVE:\Documents and Settings\NetworkService\Local Settings

\Application Data\Hewlett-Packard\HPWebJetadmin\WjaService\config

\Global.config.xml

2. Edit the file so that it contains the following addition XML section:


8099

NOTE: The port number within can be any unused port number value. In this case, Port8099 was used for illustrative purposes.

3. Save the file.

4. Restart the HP Web Jetadmin service (HPWJAService).

5. Open the port number on any firewall or similar application.

About Firewall Software

HP Web Jetadmin server host firewall must be configured to allow client and other traffic to passthrough the correct ports. See the Ports section (Ports on page 6) to configure your firewall correctly.Some firewall applications allow you to specify the program or executable as a firewall exception.Microsofts Firewall is one of these. The firewall monitors the application for ports that it is using and



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allows traffic. In these cases, use the executable hpwebjetadmin.exe found in Program Files\Hewlett-Packard\Web Jetadmin 10\bin as the exception application. Firewall software onthe client system should not require any special consideration as the client application does not listento a specific port number.

Default SettingsTable 3 Default Settings for HP Web Jetadmin 10.2

Configuration Item Value Where to change it

Alerts history retention 30 days Tools>Options>Shared>ServerMaintenance>Alerts

Alerts polling rate: Critical alertinterval

5 minutes Tools>Options>DeviceManagement>Device Polling>Alerts

Alerts polling rate: Maximumcommunication interval

24 hours Tools>Options>DeviceManagement>Device Polling>Alerts

Application Log: Maximumnumber of entries

20,000 Tools>Options>ApplicationManagement>Application Log

Application Log: Save log entriesfor

60 days Tools>Options>ApplicationManagement>Application Log

Background polling options:Number of devices per poll

2 Tools>Options>DeviceManagement>Device Polling>Background

Background polling options:Polling interval

2 seconds Tools>Options>DeviceManagement>Device Polling>

Background

Background polling options: Timebetween polling intervals

10 seconds Tools>Options>DeviceManagement>Device Polling>Background

Configuration history retention 30 days Tools>Options>Shared>ServerMaintenance>Configuration

Configuration retries 0 Tools>Options>DeviceManagement>Configuration>General

Device Filters: Time period for

device to remain New

14 days Tools>Options>Device

Management>Device Filters>New Devices Filter

Device list polling options:Number of devices per poll

2 Tools>Options>DeviceManagement>Device Polling>Device List

Device list polling options: Pollinginterval

5 seconds Tools>Options>DeviceManagement>Device Polling>Device List



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Table 3 Default Settings for HP Web Jetadmin 10.2 (continued)


Device tab options: Devices toallow in multi-view

10 Tools>Options>DeviceManagement>Device Tabs>General

Device tab polling options:Polling interval

5 seconds Tools>Options>DeviceManagement>Device Polling>Device Tabs

Device tab polling options: Timebetween polling intervals

2 seconds Tools>Options>DeviceManagement>Device Polling>Device Tabs

Device tab polling options:Number of devices per poll

3 Tools>Options>DeviceManagement>Device Polling>Device Tabs

Discovery history retention 90 days Tools>Options>Shared>ServerMaintenance>Discovery

Firmware upgrade options 8 Tools>Options>DeviceManagement>Firmware>General

Firmware upgrade options:Maximum concurrent upgrades

8 Tools>Options>DeviceManagement>Firmware>General

Firmware upgrade options:Retries

0 Tools>Options>DeviceManagement>Firmware>General

Firmware upgrade options: Timebetween retries

3 hours Tools>Options>DeviceManagement>Firmware>

General

Hours between configurationretries

8 Tools>Options>DeviceManagement>Configuration>General

HTTP timeout 30 seconds Tools>Options>Shared>Network>HTTP

Reports Data Collection Times:Accessory Inventory

12:00 AM Tools>Options>DeviceManagement>Reports>DataCollection Times

Reports Data Collection Times:

Device Inventory

12:00 AM Tools>Options>Device

Management>Reports>DataCollection Times

Reports Data Collection Times:Device Utilization


Reports Data Collection Times:Device Utilization by User


ENWW Default Settings 27


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Table 3 Default Settings for HP Web Jetadmin 10.2 (continued)


Reports Data Collection Times:Event Log History


Reports Data Collection Times:Hourly Peak Usage


Reports Data Collection Times:Supply Utilization


Reports data retention 1 year Tools>Options>Shared>ServerMaintenance>Reports

SLP Multicast routers to cross 4 Device Discovery Wizard (mustchange each time)

SNMP retries 3 Tools>Options>Shared>Network>SNMP

SNMPv1 timeout value 500ms Tools>Options>Shared>Network>SNMP

SNMPv3 timeout value 1000ms Tools>Options>Shared>Network>SNMP

Supply polling options: Pollinginterval

5 seconds Tools>Options>DeviceManagement>Device Polling>Supplies

Supply polling options: Timebetween polling intervals

10 seconds Tools>Options>DeviceManagement>Device Polling>

Supplies

Supply polling options: Numberof devices per poll

2 Tools>Options>DeviceManagement>Device Polling>Supplies

Supply low level 25% Tools>Options>DeviceManagement>Supplies>General

Device list polling options: Timebetween polling intervals

7 seconds Tools>Options>DeviceManagement>Device Polling>Device List

Recommended Configuration Settings for HP WebJetadmin 10.2

Once HP Web Jetadmin 10.2 is installed, it is ready to run. Some of the initial steps you must take tobegin managing devices and the print environment are: application settings, discovery and variousfeatures setup. Here are a few simple ideas around deploying HP Web Jetadmin 10.2 once an



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installation has been completed. It may be necessary to use online help for HP Web Jetadmin 10.2 orother documentation.

Application settings are options like email, SNMP, server, or HTTP. These are found in Tools>Options from the HP Web Jetadmin 10.2 toolbar and then navigating theApplicationManagement category.

HP Web Jetadmin 10.2 is used to find devices on your networks. It may be as simple as enablingHP Web Jetadmin 10.2 to simply listen for devices on the network passively or it may involve yourworking with an IT team to map out your entire IP network. Once this network map is known, IPsegments can be entered into HP Web Jetadmin 10.2 IP Range discovery and a complete inventory ofnetwork connected devices can be completed. PC connected device discovery is also possible fromwithin HP Web Jetadmin 10.2. Many of the same settings and techniques can be used to perform thistype of discovery which can lead to an inventory of locally connected devices. HP Web Jetadmin 10.2online help or other documentation should be consulted prior to planning and implementing HP WebJetadmin 10.2 device discovery.

Feature setups such as Roles (or permissions), Users, Alerts (for devices, and Device Groups, all need tobe configured prior to the initial HP Web Jetadmin 10.2 implementation. Many of these features were

described in previous sections here and are discussed in more detail within the online help for HP WebJetadmin 10.2 and other documentation prior to configuration.

Using a Separate Instance of Microsoft SQL Server2005

HP Web Jetadmin 10.2 installs and uses by default a database running under Microsoft SQL Express.However, it may be more convenient for HP Web Jetadmin to use MS SQL Server 2005 instead since itmay already be installed, or the SQL Express 4GB database limitation may be too restricting.Fortunately, an existing installation of HP Web Jetadmin 10.2 can be configured to use MS SQL Server

2005 instead of SQL Express. For the standard version of HP Web Jetadmin 10.2, as long as SQLServer 2005 resides on the same machine, HP Web Jetadmin can be instructed to use a differentdatabase instance under MS SQL Server 2005.

HP Web Jetadmin Extended Modules are available for attaching to a different instance of MicrosoftSQL Server 2005 on a remote host. This feature requires an HP Web Jetadmin license to be installed inorder to expose the functionality. You will only see an Extended Modules feature if that module hasbeen enabled by installing a license. For more information about obtaining Extended Module licensingbrowse to http://www.hp.com/go/webjetadmin and view the Extended Modules tab.

For more information about configuring HP Web Jetadmin to use a separate Microsoft SQL instance, goto www.hp.com/go/webjetadmin, select Self Help and Documentation, and see Using SQL

Server with HP Web Jetadmin in the Documents and Whitepapers section.

HP Eco Solutions Reports

HP Web Jetadmin 10.2 collects data from networked devices to provide you with details about yourorganization's printing practices. This information enables you to track printing and manage devicesettings to help improve environmental performance. The optional HP Web Jetadmin DatabaseConnectivity Module Software is an extension to HP Web Jetadmin that provides the ability to useSQL Server Production databases, access to this database of information, and the ability to run a range

ENWW Using a Separate Instance of Microsoft SQL Server 2005 29
http://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadmin


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of intuitive HP Eco Solutions reports to measure printing along key environmental metrics. The HP WebJetadmin Database Connectivity Module Software is a single solution that helps you toevaluate your environment and take action to reduce both the cost and environmental impact of officeprinting.

NOTE: If you have the HP Web Jetadmin Database Connectivity Module Software, youcan use the default SQL Server Express database or the SQL Server Enterprise database. This does not

require a separate SQL database.

The HP Web Jetadmin Database Connectivity Module Software provides you:

The ability to use an external SQL Server Production database.

Access to the Direct Database Warehouse.

HP Eco Solutions Reports (bases on SAP Crystal Reports 2008).

The HP Web Jetadmin Database Connectivity Module Software is installed and locked witha license when you install the latest version of HP Web Jetadmin 10.2 (dated September 2009 or after)(see Obtaining and Using a License on page 13). Then, you must contact your HP sales representativefor the free license and for the HP Eco Solutions reports and order number. You can also accesshttp://www.hp.com/go/webjetadmin and click on the Features and Overview tab to send arequest to [email protected]. You will receive a zip file with the reports.

NOTE: HP strongly recommends purchasing the HP Premier Web Jetadmin Support with theDBC Module. For information about this module, visit http://www.hp.com/go/webjetadmin.

Report Types

The HP Eco Solutions reports are pre-configured SAP Crystal Reports 2008 that let you view yourenvironmental settings of your systems. For more information about using Crystal Reports 2008, seehttp://www.sap.com/solutions/sapbusinessobjects. For a PDF version of the Crystal Reports 2008

SP1 User's Guide, visit http://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_usergde_en.pdf.

There are four HP Eco Solutions reports:

http://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadminhttp://www.sap.com/solutions/sapbusinessobjectshttp://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_usergde_en.pdfhttp://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_usergde_en.pdfhttp://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_usergde_en.pdfhttp://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_usergde_en.pdfhttp://www.sap.com/solutions/sapbusinessobjectshttp://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadmin


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Report Description Data Included

Device Settings andCapabilities

Reports the availability ofpaper-saving features aswell as the availability anduse of energy-savingfeatures.

Device count: quantity of devices detectable by HP WebJetadmin 10.2.

Duplex-capable devices: the percentage of all reporteddevices with automatic duplex feature installed, listed byindividual device status. This shows your total opportunity todrive paper savings via duplexing.

Powersave-capable devices: devices that have this energy-efficient capability. Highlights your potential to furtherdecrease energy consumption.

Powersave-enabled devices: Percentage of devices withPowersave capability that have Powersave featuresenabled, listed by individual device status. Shows untappedpotential to decrease energy consumption by enablingPowersave on capable devices.

Average time to sleep: average of time to sleep settingsacross a selected group, in minutes. Shorter time to sleep

settings will reduce energy consumed by moving devicesout of higher energy states, such as ready mode.

Copy/Digital SendCapabilities Exception

Reports devices withoutcopy or digital sendcapability; addition ofdigital send capability canenable digital, rather thanpaper-based, informationmanagement, reducingpaper consumption.

This report can help youuncover alternatives to

paper based processes.Using digitally greenalternatives to printing orcopying and sharingdocuments can help yourorganization speedprocesses and decreasepaper consumption.

Device count: quantity of devices detectable by HP WebJetadmin 10.2.

Copy-capable devices: devices with copy capability; suchdevices can also scan to locally connected devices.

Digital send-capable devices: devices capable of copyingto file and copying for digital sending.

ENWW HP Eco Solutions Reports 31


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Report Description Data Included

Device Paper Usageand Digital Processing

Reports device use, showingboth paper-based anddigital informationmanagement. This allowscomparison of simplex and

duplex printing, as well asthe use of digital sendcapability rather than copy.

Total count: paper throughput, in sheets.

Simplex sheets: number of single-sided prints.

Duplex sheets: number of sheets of paper printed in duplex(double-sided) mode; includes sheets printed on one side

while the device is in duplex mode.

Simplex versus duplex: percentages of one-sided and two-sided printing. A higher percentage of simplex pagesindicates potential to save paper with duplex printing.

Copy impressions: number of impressions processed incopy mode; each impression counts once, regardless ofwhether copied to a single-sided or double-sided copy.

Digital send impressions: number of impressions processedin digital send mode.

Copy versus digital send: graphs percentage of copy countand digital sends. The higher your copy percentage, the

greater your potential to save paper and reduce wastemoving to digital processes.

Paper usage (sheets)/total impressions: ratio indicatinghow much information (impressions) is managed withpaper. The lower the ratio, the more efficiently the device isbeing used (for example, less paper is used to transferinformation).

Top 5 Paper Usage Reports the printers with thegreatest paper usageamong selected groups,enabling prioritized follow-up.

Simplex count: number of single-sided prints.

Duplex count: number of sheets of paper printed in duplex(double-sided) mode; includes sheets printed on one sidewhile the device is in duplex mode.

Total count: paper throughput, in sheets.

Copy impressions: number of impressions processed incopy mode; each impression counts once, regardless ofwhether copied to a single-sided or double-sided copy.

Generating HP Eco Solutions Reports

HP Web Jetadmin 10.2 provides comprehensive information about your printer fleet and its use.HP Eco Solutions reports provide an intuitive presentation of environmentally relevant data from theHP Web Jetadmin tool, allowing IT managers to quickly assess opportunities to reduce the

environmental impact of their organizations printing, and track progress toward green IT goals overtime.

These intuitive HP Eco Solutions reports are available only through the HP Web JetadminDatabase Connectivity Module Software which is an extension to HP Web Jetadmin 10.2.



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To use the HP Web Jetadmin Database Connectivity Module Software for HP Eco Solutionsreports, follow these steps.

1. Obtain Crystal Reports 2008 from SAP by contacting your reseller or SAP(http://www.sap.com/solutions/sapbusinessobjects).

2. Ensure the HP Web Jetadmin Database Connectivity Module Software is installed and

enabled with a license (see Obtaining and Using a License on page 13).3. Ensure you have the HP Eco Solutions reports (this will be provided from HP in a zip file).

NOTE: For additional information, see the whitepaper HP Eco Solutions with HP WebJetadmin (available in English only). Visit http://www.hp.com/go/webjetadmin and select SelfHelp and Documentation>Documents and Whitepapers>Device Reporting andExporting>HP Eco Solutions with HP Web Jetadmin.

4. Create a System DSN connection to the HP Web Jetadmin 10.2 database (HPWJA). Followingare the steps for Windows XP.

a. Access Start>Control Panel>Administrative Tools.

b. Double-click Data Sources (ODBC).

c. Navigate to the System DSN tab and clickAdd.

d. From the driver screen, select SQL Server and click Finish.

e. On the Create a New Data Source to SQL Server page, name your data sourceconnection (HPWJA is a useful one). Type a description if desired.

f. UnderWhich SQL Server do you want to connect to?, select the server name whereyour HP Web Jetadmin 10.2 database is hosted on. Click Next.

g. Leave the default setting ofWith Windows NT authentication using the networklogin ID. Check with your SQL server administrator for your log on credentials.

h. On the next screen, check Change the default master database to and select theHP Web Jetadmin 10.2 database. Click Next.

i. Leave the default settings on this screen and click Finish.

j. Click Test Datasource. If the test comes back successful, click OK. If the test fails, repeatthe steps to ensure you have established the correct connections.

5. Link the appropriate HP Web Jetadmin 10.2 database (HPWJA) to Crystal Reports:

a. Launch Crystal Reports 2008 through accessing Start>Crystal Reports 2008.

b. Under My Recent Reports, select Open File.

c. Select a report and click Open. The report is displayed with no data.

d. Under Database>Set Datasource Location, you will see two windows: CurrentData Source and Replace With. Each report will display the tables used from theHP Web Jetadmin 10.2 database.

e. For each table in the Current Data Source window, click it and then navigate to yourconnection in the Replace With window. Select the correct table name and click Update.When you have mapped all of the appropriate tables or views, you can refresh the report byusing the Refresh button in the toolbar or F5.

ENWW HP Eco Solutions Reports 33
http://www.sap.com/solutions/sapbusinessobjectshttp://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadminhttp://www.sap.com/solutions/sapbusinessobjects


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Uninstalling HP Web Jetadmin 10.2

Uninstalling HP Web Jetadmin 10.2 from a computing host is quite simple. Removing HP WebJetadmin 10.2 software also removes the Microsoft SQL Express 2005 instance of HP Web Jetadmin10.2 database. Restoring the database is possible provided you have run the correct backupprocedures and have stored the files securely.

Steps to Uninstall HP Web Jetadmin 10.2

To uninstall HP Web Jetadmin 10.2, follow these steps:

1. In your Control Panel, go toAdd or Remove Programs.

2. Select HP Web Jetadmin 10.2 and click Remove.

3. Follow the instructions as each page is displayed.

4. When the uninstall is complete, click Close.

5. If desired, look at the log file created in the Document and Settings folder when WjaSetup.exeruns (for example, C:\Documents and Settings\{username}\Local Settings\Temp\hp\wja\Uninstaller\Uninstaller.log).

Steps to Uninstall HP Web Jetadmin 10.2 in Silent Mode

To safely remove HP Web Jetadmin 10.2 in silent mode, follow these steps:

1. To get the Uninstaller, access C:\Program Files\Hewlett-Packard\Web Jetadmin10\Uninstaller\Uninstaller.exe .

NOTE: C:\Program Files is the default location, but on any user system this could be a

different drive and/or folder.2. Use the -x option to extract a properties file (Uninstaller.exe -x=properties.xml).

3. After manually editing the properties file, use the -v option to validate a properties file(Uninstaller.exe -v=properties.xml).

4. Use the -s option to run the Uninstaller in silent mode using the given properties.xml file(Uninstaller.exe -s=properties.xml).

Backing Up and Restoring HP Web Jetadmin 10.2

Backup and restore scripts are in the HP Web Jetadmin 10.2 install directory (usually at Drive:\Program Files\Hewlett-Packard\Web Jetadmin 10\WJABackupRestore\). The backup and restorescripts are provided as examples that show the best way to backup and restore HP Web Jetadmin 10.2settings and data including the SQL database. The backup and restore scripts are provided withcomplete instructions in the text file WJABackupRestoreInstructions.txt that is located in the samedirectory as the scripts. Please refer to this file when using and testing the backup and restore scripts.



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A End User License Agreement

Confirmation and agreement to the HP Web Jetadmin End User License Agreement (EULA) is requiredbefore download of the product and is found in the registration process. The EULA is also located inHP Web Jetadmin from the top menu bar under Help>About.

ENWW 35


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Index

Aaddress for certificates 18alerts

selecting correct IP address 22applications

settings 29authorizing certificate 18automatically restarting 15

Bbacking up HP Web Jetadmin 34binding to specific NIC 21

Ccertificates (SSL) 17ClickOnce Smart Client

technology 19client connection

selecting correct IP address 21client ports 6configuration

feature setups 29settings 28

configuration filecorrecting IP address 24

configuringautomatic service restart 15

Ddatabase reports

HP Eco Solutions Reports 30SAP Crystal Reports 30

deviceslocating 29

Ffirewall software 25

HHP Eco Solutions Reports 30HPWJA service

selecting correct IP address 21

IInstallation

one hardware platform 1upgrading 1

installationsteps 8subsequent actions 15uninstallation 34

IP addressesselecting on multi-homed

servers 21

Llicense, software 35

Mmanually restarting 16Microsoft SQL Server 2005 29multi-homed servers

selecting correct IP address 21

NNIC, binding to specific 21

Pport numbers 15

standard SSL port 18ports

client 6remote 6server 6

ports used by server 6

Rremote ports 6

restart 15, 16restoring HP Web Jetadmin 34

SSAP client 25SAP Crystal Reports 30secure sockets layer (SSL) 17server certificates 17

servicerestarting automatically 15restarting manually 16

settingsconfiguration 28default 26

Smart Client technology 19SNMP traps registration

selecting correct IP address 22software

software license agreement 35SQL server 29

SSL (secure sockets layer) 17Static Event Notification Port 25

Uuninstallation 34upgrading 1URL for certificates 18

Wwarranty

license 35

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