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HQ JK IVC SESSION February 20, 2010 Zahir Janmohamed

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THE 10 Cs OF EFFECTIVE VOLUNTEER SERVICE. HQ JK IVC SESSION February 20, 2010 Zahir Janmohamed. Volunteerism in our Jamat. Tradition of volunteerism in our Tariqah as old as our faith and principal way in which we express and nurture our faith - PowerPoint PPT Presentation
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  • THE 10 Cs OF EFFECTIVEVOLUNTEER SERVICE

    HQ JK IVC SESSION

    February 20, 2010

    Zahir Janmohamed

  • Volunteerism in our JamatTradition of volunteerism in our Tariqah as old as our faith and principal way in which we express and nurture our faithLevel of obedience, dedication, devotion and service rendered to the Imam and Jamat so freely and happily a legacy of strength and generosity of spirit passed on from generation to generation

  • Why volunteer ?Primary motivation: service to Imam, Jamat and humanity at largeTo contribute our skills, learn new skills, be fulfilled, make an impact, be challengedTo make new friends, explore a career, help someone, do something different from your job, earn academic credit, be part of a team, build resume, be an agent of change, have fun!

  • Benefits of volunteeringStudies show that it boosts self-esteem, increases energy, reduces symptoms of depression, creates well-being, may increase life spanBuild professional and personal connections and friendships, sometimes even leading to marriage!Dr. Martin Seligman, author of Authentic Happiness3 causes of happiness: pleasure (vacation, movie, chocolate), engagement (involvement with family, work, romance, friendships, hobbies) and meaning (serving a larger cause or greater purpose). Engagement and meaning much more significant

  • The 10 Cs of effective volunteer serviceBased on Imams guidanceBased on my own experiences as a volunteer and lessons I have learntBased on what the experts sayBased on my observation and study of, and interaction with, many volunteer and corporate leaders over the years

  • CommitmentTo Imam, his vision, his guidance; to Jamat; to people we work with; to ourselves (e.g. mirror test)Enthusiasm a word from ancient Greek, meaning having the God within; e.g. building mosqueInstill vision, purpose, meaning and trust among team members; passion can be highly contagiousService a blessing, not burden; serve with faith, not fearThe most powerful weapon on earth is the human soul on fire Ferdinand Foch

  • Clarity of Vision and GoalsVision a shared image of what you want your organization, community or yourself to become The AKDN is a contemporary endeavour of the Ismaili Imamat to realise the social conscience of Islam through institutional action Aiming point for a desired future state, it should capture both hearts and minds e.g. Nelson Mandela: I was preparing, not suffering3 questions: Where do we want to go? Where are we now? What do we need to do, to get from here to there? Goals are dreams with deadlinesIf you fail to plan, you plan to failCovey: Begin with the end in mind and Be Proactive

  • Character (or Credibility) Character that consistently demonstrates integrity, honesty, respect and trustCourage: willingness to stand up for ones own beliefs, challenge others, admit mistakes, change own behaviourIf you dont believe in the messenger, you wont believe the message The 7 social sins are politics without principle, wealth without work, commerce without morality, pleasure without conscience, education without character, science without humanity, worship without sacrifice - Gandhi

  • Character (or Credibility)Many things contribute to credibility: - track record of person delivering message - content of the message - consistency between words and deeds i.e. walking the talk, practicing what you preachNearly all men can stand adversity but, if you want to test a mans character, give him power LincolnHe who knows others has wisdom; he who knows himself is enlightened LAO-TSZE

  • Competence (or Capability)Performing tasks efficiently (doing things right) e.g. time managementFulfilling responsibilities effectively (doing the right things) e.g. executing programsCommitment to excellence and focus on measurable resultsMawlana Hazar Imams emphasis on professionalism in volunteer service

  • CommunicationNot just what we say, but also how we say itNon-verbal communication: gestures, eye contact, facial expressions, personal space, tone, cultural differencesThe most important thing in communication is to hear what is not being said Peter DruckerEffective communication: verbal, non-verbal, written, listening, electronic, public speaking & presentation skillsListening a critical communication skill: You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions Naguib Mahfouz, Noble Prize Egyptian author

  • Collaboration (or Cooperation)Mutual respect, relationship management and teamworkEmotional Intelligence (EI) - ability to manage ourselves and our relationships effectively - 4 fundamental capabilities: self-awareness, self-management, social awareness, social skillsCovey: Think Win-Win and SynergizeSituational leadership: varying leadership styles based on people and situations

  • Collaboration (or Cooperation): Social Intelligence

  • Compassion (or Caring)Covey principle: Seek first to understand, then to be understoodEmpathy, sympathy, caring and sensitivity essential qualities in voluntary serviceHow far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these George Washington Carver

  • Compassion (or Composure)Volunteers have to deal with stress, pressure, anger and conflict. How we respond to, and cope with, these situations is critical to success Being cool, calm, collected and composedWhenever anyone has offended me, I try to raise my soul so high that the offense cannot reach it Rene Descartes Covey : between stimulus and response is our greatest power to choose

  • CreativityCreativity: breaking out of established patterns in order to look at things in a different way Edward de BonoBarriers? Caught in the past, cautious, perfectionist, comfort zone, too practicalHow? Define problem, brainstorm, generate ideas, find solution end result: better & newer ways to do thingsFostering creativity? Involvement, trust, openness, idea support, humour, debateThere are 2 ways of being creative. One can sing & dance. Or one can create an environment in which singers & dancers flourish Warren Bennis

  • Continuous LearningServant leaders listen and learn from those they lead. They work at making themselves available. Their door is always open. They are out and about talking and listening to people at all levels of the organization. They must be willing to walk a mile in the persons shoes. As they listen, they learn. They become frantic learners and avoid the trap that so many so-called successful leaders experience the arrogance of ignorance William Pollard, Chairman, ServiceMasterMawlana Hazar Imams constant emphasis on the importance of lifelong learningCovey: Sharpen the Saw

  • Continuous Learning coaching othersInspirational leaders empower others, they lead by enabling others to lead, they grow new leaders to ensure smooth succession planningThe mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires William WardIf you have knowledge, let others light their candles with it Winston ChurchillAndrew Carnegies epitaph: Here lies a man who attracted better people into his service than he was himself

  • CommunitySuppress the ego; think in terms of you, us, we, not I and meWIIFM (Whats in it for me?) wrong channel language of the ego; E-G-O: edging God outWIIFC (Whats in it for community?) winning channel language of the soul; how can I make a difference?Leaders move people from selfish concerns to serving the common good; inspiration changes the world

  • CommunityIsmaili Tariqah has survived remarkably through centuries of oppression & hardship; scholars of Ismailism attribute this resilience & success to the strength of our institutions & exemplary spirit of volunteerism, under the benevolent guidance, outstanding vision & wise leadership of succeeding Imams We are involved in a wonderful opportunity that is a continuation of this 1400 year old glorious tradition

  • CommunityThe Aga Khan has established himself not only as spiritual leader, but also as enlightened guardian of the far-flung Ismaili communitys welfare and progress. But he has done much more than that. He has become a major activist for civilized humanity and universal values. Not in words, but in deeds. Not in one location but around the world. For he believes in the long tradition of Ismaili community values that education, self-reliance, solidarity and character are the elements which keep a community vibrant and healthy and lead to enlightenment and dignity . Ladies and Gentlemen, Members of the Class of 1996, I present to you this inspiring leader, great humanitarian, statesman and man of learning and culture, Prince Karim Aga Khan IV. - Dr. Vartan Gregorian, President of Brown University

  • Ten Cs of effective volunteer service: Summary1. Commitment2. Clarity of Vision and Goals3. Character (or Credibility)4. Competence (or Capability)5. Communication6. Collaboration (or Cooperation)7. Compassion (or Caring/Composure)8. Creativity9. Continuous Learning10.Community, Community, Community

  • Volunteerism: A noble callingLife is a great and noble calling, not a mean and grovelling thing to be shuffled through as best as we can, but a lofty and exalted destiny - Mawlana Sultan Mohamed ShahYou, as volunteers, are responding to this noble calling by contributing your talents, dedication, commitment, time and effortsYou are continuing to stre

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