HR Policies at Wal-Mart

Work Culture & Core Values

Employee Training & Development

Workforce Planning &

Employee Benefits

Best HR PracticesAt Wal-Mart

Negative HR Practices At Wal-Mart

IKEA Comparison & Recommendations

Flow of Presentation

Work Culture & Core Values

Associates are the heart of Wal-Mart’sbusiness.

As Sam Walton said, “Our people make thedifference, Working here means opportunityfor everyone. ”

Work Culture & Core Values

Three Basic Beliefs

Since the first Wal-Mart opened in 1962, their work culture has thrived by operating with three core beliefs:

Service to their Customers,

Respect for the Individual and

Striving for Excellence.

Best HR Practices at Wal-Mart

The Sundown Rule

The 10-Foot Rule

Teamwork

Open Door

Grass Roots Process

Servant Leadership

Conflict Resolution

Protecting Price Advantage

Culture Committed To Business Success

Connecting People To Products

Focus People To Insure Operational Efficiency

Focus On Reducing Expenses

Talent Strategy Driving Results

Risk Minimization by Aligning Business Practices with HR Practices

Employee Training & Development

Wal-Mart employs 2.2 million associates globally.

They provide roughly 300 jobs every time when they open a Super-Centre.

In 2012-13, women accounted for 53% of hourly promotions in their U.S. stores.

About 75% of their store management teams began as hourly associates, and they earn between $50,000 and $170,000 a year.

In 2013, Wal-Mart promoted about 170,000 people to jobs with more responsibility and higher pay.

E-Commerce recruits entrepreneurs, technologists, data scientists and consumer Internet professionals around the world – with more than 1,500 associates in Silicon Valley, Sao Paulo and Bangalore.

Employee Training & Development

Training and development isn’t a one-time event at Wal-Mart and Sam’s Club.It’s an integral and on-going part of an associate’s career.Wal-Mart is committed to helping their associates reach their fullest potential.

Mentoring programs Leadership courses Associate Resource Groups

Manager TrainingThey offer many training opportunities to help managers sharpen their leadership skills andadvance through the company. Assistant Management Training is a program open to allsalaried Wal-Mart Stores U.S. field associates. The Walton Institute is an educationalenvironment for Wal-Mart leaders from around the world to champion its unique companyculture. The Manager in Training Program at Sam’s Club is designed to expose trainees tothe various operations, allowing them to rotate through the company.

Lifelong Learning ProgramThrough a partnership with American Public University, associates are eligible to receive college credit for their formal training and job experience at Wal-Mart and Sam’s Club.

Employee Benefits

Health & Well-Being Benefits

Consumer-directed health plans, including Health Reimbursement Accounts (HRA) plans and a high deductible plan with a Health Savings Account (HSA).

Resources For Living® – a free confidential counselling and health information service Accidental death & dismemberment insurance (AD&D) Critical illness insurance Short- and long-term disability insurance Business Travel Accident Insurance

Financial Benefits

Associate Stock Purchase Plan with a company match Associate Discount Card for Wal-Mart and Home Office associates and Sam’s Club

Home Office associates, spouses and dependents Exclusive discounts on everything from brand new cars and wireless services to travel

when associates visit their online Associate Discount Centre

Workforce Planning

It is well understood principle that the people are organization's important asset.Because without the capable staff it is difficult for all organizations to reach towardstheir goals. The bulk of organizational improvement will come only after ensuring thatthe right staff with the right skills, knowledge and behaviours in the organization.

Workforce planning related to achieving this outcome, and any serious link betweenbusiness planning and development, recruitment and retention, and staff training

What job and skills are critical to success

How to ensure that skills will be

available when

needed?

How to optimize workforce to deliver results?

Workforce Planning

They think like a customer

They give a good value in product

for customer

They sell exactly what customers

wants to buy

They try to exceed customer

expectation

They ensure that customers enjoy

the overall buying process

Negative HR Practices at Wal-Mart

Negative HR Practices at Wal-Mart

Non-Unionization

Lower Wages than the industry average

Discrimination against Women

Illogical dress code for employees

Widespread Inventory stock manipulation

Wal-Mart Canada – disrespectful, rude management

Repercussions:

Black Friday Protests

Court cases, litigations and protests from thousands of workers

Wal-Mart faces controversy in China

City Of Chongqing-population 32mn –13

Wal-Mart Stores

Chinese Workers In Contracts

No Protective Gear

Minor Employees With Wages Less Than

Legal Limit

Food Labeling Violation

Pays 18 Cents For A Product That They

Charge $14.96

Reward And Punishment- 7

Days/Week

Lie To Inspectors And Auditors

Wal-Mart Crushes Union By Closing Store

Ms. Lavoie

Jonquiere, Northern Quebec , Canada

Allegations on Walmart

Union formation

Anti-Union Tactics

Threats and Violence

Shut down store;

Move outJobs lost

Wal-Mart v/s IKEA : HR Policies Comparison

Wal-Mart v/s IKEA : HR Policies Comparison

Wal-Mart HR Policies

Employees are called ASSOCIATES-An integral part of the organization

Employees and their families are provided with health coverage

Achieve goals as a team

Complete ownership to the managers, trust the staff

Open door policy for conflict resolution-Two way communication –Top to bottom as well as bottom to top approach

Promotes diversity, started women mentoring programs for growth in careers and management roles.

Autocratic management style & restrictions on freedom of decision

Employees are called PARTNERS

Flexible holiday schedule

Quiet rooms: for praying or meditation

Lactation rooms: for nursing mothers

Onsite childcare facilities were also there

Entertaining rooms: Employees could receive visiting friends and family members.

Resource rooms: employees could access computers to browse IKEA approved websites containing health information and self improvement tips.

Benefits policy and discounts

I Want Your Job- it was a program that was launched in 2003. This program allowed employees the employees to train with persons whose job they want in the future

Training and development programs

Mentoring "Partners for Growth“

Paddle Your Own Course- self assessment tool

IKEA HR policies

Recommendations

By making more of an effort to take better care of its employees, the company could stand to save millions in legal fees, and costs associated with recruitment and training.

Workshops, Training & Seminars

Diversity Task Force

Clearly posted job openings/promotion opportunities

Abolish implied ‘relocation’ for Management position of women employees

Wal-Mart Sharpens India Focus Again

Exited from Bharti’smulti brand retail JV in 2013

Despite regulatory hassles, plans to grow from 20 cash-and-carry stores to 70 stores in next 5 years

Wholesale, not Multi Brand Retail- Prime Focus

Infused INR 600 Cr for expansion in Indian ‘traditional wholesale market’

Started with Dr. Manmohan Singh’s easing of restriction on FDI in Retail

French retailer & its biggest competitor Carrefour (CA:FP) decided

to shutoff its 5 stores in India

Group-05 Section-C

Kashyap Shah

Anubhuti Gupta

Vrinda Jain

Vinita Goswami

Harsh Jain

Yashika Atre