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HUMAN RESOURCE SERVICES
Karan Saini2nd June 2015
HR Services along an ELC
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Payroll Outsourcing PEO
Data Analytics
Additional Module
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Payroll Outsourcing PEO
Data Analytics
Additional Module
Talent Management Systems
Integrated strategies or systems designed to improve processes for recruiting, developing and retaining skilled people to meet organisational needs.
Different from HRMS/ERP as this is strategic and for long-term enterprise goals with respect to human capital.
Combined with ATS and includes modules for Performance Mgmt, LMS, Succession Planning, etc.
Market size estimated to be over $5 billion and grew by 17% in 20141.
Talent Management Systems
Big Players: SAP, Oracle, IBM and Workday New Innovators: Saba, PeopleFluent and
Halogen Vendors with focus on single segment (big
companies or medium enterprises) more successful
Emerging Trends: Social Recruiting, Analytics, Real-time Engagement and Feedback & Social Recognition
Achievers & Globalpeice introduced these tools and both are now growing at 40%
HR Consultancy
Primary functions for which HR Consultants are employed are Human Capital Management, Health and benefits, M&A, Retirement and Employee Communication.
It is globally a $18.4 billion market with more than 950 consultancy firms globally
Key Players: AON Hewitt, Deloitte, PwC, Mercer and Hay Group
In India, ABC Consultants is one of the oldest firm with an experience of 45 years in the domain.
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Data Analytics
Additional Module
Payroll Outsourcing PEO
Applicant Tracking System (ATS)
Also known as Talent Acquisition Management Product(TAMP) and primarily involves filtering applications, management of resumes and applicant information.
Data either collected from front-end system at website or through job board partnerships.
All recruitment agencies and most major corporations have an individual ATS while on the enterprise level it is a part of the HRIS.
Predicted CAGR of 11.37% through 2013-20183
Applicant Tracking System (ATP)
Recent Enhancements: Use of AI, Natural Language Processing to interpret applications
Key Players: Oracle, SAP, ADP, LogicMelon, PageUp
Emerging Trends: Analytics and context based systems
coming up. Spire, a Bangalore based company,
introduced TalentSHIP based on data analytics
Cloud-based Services Mobile Recruitment Tools
Recruitment Process Outsourcing
The RPO provider assumes control over the design and management of the recruitment process and responsibility over results.
Types of RPOs- Enterprise, Project and Point-of-service.
In most cases it is an Annuity but can have a Cost-per-hire model as well.
According to annual contract volume it is a $1.5 billion market which grew at 16% in 20134
Growing at a rate around 30% in India.
Recruitment Process Outsourcing
Key Players: ManPower, Cielo, AMS, Allegis (Global) Elixit, MaFoi, PeopleStrong (India)
ABC Consultants started a joint venture with Alexander Mann which now has Vodafone as a client
Kelly launched its RPO offerings in India recently Emerging Trends –
Recruitment companies offering RPOs so as to counter cannibalising effect of RPO on traditional forms
Cosourcing being done by companies where in more than one RPO provider is employed for end-to-end purposes
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Data Analytics
Additional Module
Payroll Outsourcing PEO
Learning Management System (LMS)
Delivers and manages instructional content, identifies and accesses learning & development goals, tracks progress and presents data for supervision.
Many LMS vendors provide modules for Performance Management as well.
Course Management Systems (CMS) are a subpart focused on the training and learning courses and their supervision.
LCMS also includes development of content
Learning Management System(LMS)
Key Players: Moodle, Litmus, Grovo, Blackboard, Cornerstone on Demand(fastest growing)
Challenges: Integration with other systems Lack of customisation Low user adoption
Emerging Trends: Integration with MOOC Providers (Coursera,
EdX, etc) On-demand learning and course creation
Competence based Performance Mgmt.
A form of Performance Management with a focus on obtaining and developing the competencies required to be successful at the organisation.
These include Feedback and Rating frameworks such as 360 Feedback and Upward Feedback
Key Players: Saba, Cornerstone on Demand, Comaea
It has a niche market and is expected to remain small and specialised in the near future.
Talent Analytics
Big data can now be statistically understood to answer critical questions like whom to hire, how to manage people, what drives performance, etc.
Organisations are shifting from simple reporting of data to making informed decision and ultimately to predicting employee performance.
WorkDay introduced the use of big data in the HR Domain and now is the hottest trend in the market.
Major advances in the Talent Analytics market are shared both by established players and innovative startups
Talent Analytics
SuccessFactors advances its Work Force Analysis, a market leader, which includes predictive tools and mobile reporting.
Oracle offers business intelligence system OBIE and other analytic tools which are widely used.
In India, CEB recently acquired Talent Neuron for $20 million in Feb 2014
AbsolutData, a Gurgaon talent analytic firm, was recently funded $20 million by Fidelity Investors.
Spire, mentioned earlier, is another innovative entrant.
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Payroll Outsourcing PEO
Data Analytics
Additional Module
Payroll and Compliance Outsourcing
Functions include Time & Labour Management, Payroll processing, TDS calculation and filing and other tax compliance.
Market is divided into Mid-Market(50%), National(40%) and Multi-National Organisations(10%).
Multi-National market is seeing the largest growth due to the need of all encompassing cost efficient systems
Currently a $13.4 Billion market and is expected to see a 3.91% CAGR during 2013-20184
Payroll and Compliance Outsourcing
Key Players: ADP, Ceridien, Genpact, Northgate Success Factors: Strength of technology and
Multi-country capacity Cost Reduction is the primary challenge as well
as the growth driver in the market Emerging Trend- Employee Self-service In India, ADP recently acquired MaFoi
Randstand’s payroll bussiness and continues to acquire and expand.
Leading sectors are Manufacturing, fin. Services and retail
Professional Employee Organisations
PEOs take Payroll outsourcing one step forward to employee management tasks, such as employee benefits, employee compensation, risk/safety management, and training.
The PEO does this by hiring a client company's employees, thus becoming their employer of record for tax purposes and insurance purposes, a practice known as joint employment or co-employment.
It is estimated to have a $2 billion market size and is concentrated in North America and Europe to bypass the stringent social security laws.
ExitPayroll and Compliance
Training and Development
RecruitmentHR Strategy
Talent Management Systems HR Consultancy
Recruitment Process Outsourcing
Applicant Tracking Systems
Learning Management System Performance Management
Human Resource Management/Information System
Data Analytics
Additional Module
Payroll Outsourcing PEO
Exit Management
Exit Management usually includes an Exit Management Strategy which includes Legal obligations and an Exit Interview.
These services are usually provided as an additional module in the basic Human Resource Management Systems or the Enterprise Resource Planning (ERP) System.
Emerging Trend: Outsourcing exit interviews to a third party so that they are more open and productive.
References
1. Forbes HR Industry Research Report2. Everest Group Research Paper on the
RPO Industry, 20133. NelsonHall HR Industry Report4. Bersin by Delloite HR Reseach Paper