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HUMAN RIGHTS BASED APPROACH TO LOCAL WATER GOVERNANCE
By: LENNY ROSE P. MUCHO, Ed.D
PARTICIPANTS SHOULD BE ABLE TO ARRIVE AT A COMMON UNDERSTANDING OF HUMAN RIGHTS IN GENERAL, AND THE RIGHT TO WATER, IN PARTICULAR, AS THESE RELATE TO LOCAL WATER GOVERNANCE .
Learning Objective
Outline
The Basics of Human Rights HRBA to Local Water Governance
HRBA Framework Actors Premises Principles and Practice
What are Human Rights?
Freedoms and entitlements Legally enforceable claims Norms, rules, limits and checks on state action and action of others
Ends and means to achieve human life with dignity
Where do Human Rights Come From?
Inherent dignity of every person 1987 Philippine Constitution International bill of human rights (UDHR, ICCPR, ICESCR)
Major human rights instruments (DecHRD, CERD, CEDAW, CRC, CAT, CMW, CPD)
What are Characteristics of Human Rights?
• Universal – belong to everyone, everywhere
• Interdependent and Indivisible• Inalienable• Nondiscriminatory and Equal• Some rights are absolute; others may be suspended under strict conditions and for limited times
Actors in Human Rights Based Local Water Governance
Claimholders Responsible exercise of right to water and sanitation Vulnerability Non-homogeneity
Duty Bearers Obligations of Conduct and Result
Water and Dignity
Permeate every aspect of human life Water can determine whether or not we live in dignity:
Impact of water and sanitation , its impact on hunger, poverty, health, education, culture and environment Impact of water and sanitation on
women and children
Different Approaches to Water
Water as Economic Good Value of water to user (maximum
amount user willing to pay) Cost of water (use cost and
opportunity cost) Balance value and cost
Water as Social Good Water to benefit largest number of
people in largest possible way Water is “free”
Different Approaches to Water
Water as Natural Resource Water no longer renewable resource
(predicted to be scarce) Country’s water resources extremely
vulnerable to climactic events Changes in rainfall and temperature Affects water availability
(projected insufficiency to meet present and future demands for water)
Power and Water
Those who have power determine who benefits and who is excluded from water and sanitation services and facilities
Those who have power decide how water and sanitation services and facilities are allocated
Tariffs Service Levels and Modalities Disconnections Quality
Focus on Human Person
Claimholders as central subjects, active participants, owners or local water governance
Full respect for human rights without discrimination
Humane treatment, individualized assistance, best interest of the child, FPIC for indigenous peoples
Attention to most vulnerable: women, children, indigenous peoples, persons with disabilities, older persons, persons living with HIV, persons living in poverty
Legal Basis
Water recognized as human right in international human rights instruments and Philippine laws
Recognition either IMPLICIT or EXPLICIT
Legal Basis- Explicit Recognition
CRC- Convention on the Rights of the Child
CEDAW-Convention on the Elimination of all Forms of Discrimination against Women
CPD- Convention of Persons with Disabilities
Mar de Plata Declaration, 1977 Programme of Action of International Conference on Population and Development, Cairo, 1994
Agenda 21, 1992
Legal Basis- Implicit Recognition
UDHR ICCPR ICESCR CERD Stockholm Declaration, 1972 Alma-Ata Declaration, 1978 UN GA Resolution 35/1980 UN Principles for Older Persons, 1991 Rio Declaration on Environment and Development, 1992 Habitat Agenda, 1996 Rome Declaration on World Food Security, 1996 Johannesburg Plan of Implementation of the World
Summit on Sustainable Development, 2002
Legal Basis – Philippine Law
1987 Constitution - NO explicit recognition; Guarantees right to human dignity; Places ownership, full control and supervision of water resources in the State
Magna Carta of Women - Guarantees right to enjoy, use and manage water resources within communities or ancestral domains
Philippine Clean Water Act of 2004 - Promotes public health and improved quality of life
Ecological Solid Waste Management Act of 2000 - Protects public health and environment
Legal Basis – Philippine Law
National Water Crisis Act of 1995 - Protects health and wellbeing; guarantees rights to adequate food and work
Code on Sanitation in the Philippines - Protects and promotes health; guarantees rights to adequate food, education, work, rest and recreation and healthy environment
Philippine Environment Code - Protects public health; Guarantees right to healthy environment
Local Water District Law - Protects public health and wellbeing; recognizes lack of access to water as critical measure of poor wellbeing; Allows socialized water pricing
Normative Elements
Availability Physical Accessibility Economic Accessibility Information Accessibility Quality Sanitation Acceptability
AVAILABILITY
Sufficient and continuous supply of water for personal and domestic use
Sufficient number of sanitation facilities and associated services within or in immediate vicinity of each household, health or educational institution, public place and workplace
Availability
Philippines – abundant water supply (groundwater reservoirs, major river basins, major lakes, accumulated runoffs from rains) Only 36 % of river systems suitable sources of water supply
Annual renewable water resources rank the Philippines second lowest in per capita water availability in Asia
Water resources unevenly distributed Water availability deficits projected Water availability risked by climate change
Physical Accessibility
Water, water services and facilities within safe physical reach, in immediate vicinity of homes, schools, workplaces and health centers, and physical security guaranteed
Reliable sanitation facilities and services within or immediate vicinity of home, health center, school, public places, workplaces, accessible at all times of day and night, with minimal risks to physical safety; includes special facilities to address differential needs of children, pregnant women, older persons, persons with disabilities and those chronically ill
PHYSICAL ACCESSIBILITY3 Levels of Service
I – Shallow/deep well or developed sprincII – Communal faucet system
III – Piped water directly to household
Different volumes of water collected depending on level of service
Sewer coverage generally limited to urban or urbanized areas
Families responsible for own/individual septic tanks
No information on incidence of violence while accessing water and sanitation
Affordability
Affordable water, water and sanitation facilities and services
Water tariffs and sanitation costs do not threaten or compromise realization of other human rights
Information AccessibilityInformation on water and sanitation issues open to everyone
Information in relevant and easily understandable forms and media
Information Accessibility
Functional literacy rate Women : 86.3% Men : 81.9 %
Basic literacy rate Women : 94.3 % Men : 92.6 %
Awareness of right to safe and clean water – 98.1 % Women : 97.5 % Men : 98.4 %
Filipinos get information from TV and RADIO
Quality
Safe Water Water of acceptable color, odor and taste
Water free from microorganisms and other hazards that threaten health
Sanitation facilities hygienically safe to use Sanitation facilities effective in preventing contact with human excreta
Quality
58 % of groundwater contaminated with coliform
3 main sources of water pollution (domestic, industrial, agricultural)
Air and water pollution and unhygienic practices contribute to 22 % of diseases and 6 % of deaths
Diarrhea leading cause of death
Sanitation Acceptability Sanitation facilities must be culturally acceptable Shared or public sanitation facilities
Flush or pour-flush to street, yard, open sewer, ditch etc.
Open pit (no slab) Hanging toilet Open defecation
Two Fold State Obligations Obligations of CONDUCT
What states should and should not do Specific course of conduct through action or omission
Obligations of RESULT Bring about specific situation, social practice or result
But means to achieve result not prescribed
Obligation of Progressive Realization
Take steps to maximize available resources towards achieving progressively full realization of human rights by all appropriate means
•Steps must be deliberate, concrete and targeted•Steps must be taken expeditiously and effectively•Retrogressive measures prohibited•Progressively extend safe sanitation services, particularly to rural and deprived urban areas, taking into account needs of women and children
Core Obligations
• Non-derogable• Ensure access to minimum essential amount of sufficient and safe water for personal and domestic use
• Ensure non-discriminatory access to water and sanitation
• Ensure physical access to water and sanitation facilities and services
Obligation of Equality
• Non-derogable, primary, mandatory and immediate
• De jure or formal equality• De facto or substantive equality• Notion of gender• Does not mean equal treatment at all times; temporary special measures
• Include and actively involve women• Alleviate disproportionate burden women bear in collecting water
Obligation of Non Discrimination
• Immediate and cross cutting• Discrimination – distinction, exclusion, restriction, preference• Prohibited grounds (race, color, sex, language, religion, political/other opinion, national/social origin, property, birth, disability, age, nationality, marital/family status, sexual orientation, gender identity, health status, residency, economic/social situation, membership in group)
Obligation of Non Discrimination
• Ensure equitable allocation of water resources and investments in water
• Provide adequate water in educational institutions
• Address child’s burden of collecting water• Protect access to traditional water sources in rural areas from unlawful encroachment and pollution
Obligation of Non Discrimination
• Protect indigenous peoples’ access to water resources on ancestral lands from encroachment and unlawful pollution
• Ensure access to adequate water in evacuation centers, prisons and detention facilities
• Provide older persons, persons with disabilities, victims of natural disasters, persons living in disaster-prone areas, and those living in arid and semi-arid areas, or on small islands with safe and sufficient water
Obligations of International Cooperation and Assistance
Conduct activities with due regard for human rights of peoples of other states
Respect right to water in other countries
Refrain at all times from using water as instrument of political and economic pressure
Take steps to prevent own citizens and companies from violating right to water
Provide adequate water in disaster relief and emergency assistance
Obligation to Respect
Abstain from doing anything that interferes directly or indirectly with right to water
Immediate and Unconditional Refrain from engaging in any practice or activity that denies or limits equal access to adequate water
Refrain from arbitrarily interfering with customary or traditional arrangements for water allocation
Refrain from unlawfully diminishing or polluting water
Obligation to Respect
Refrain from limiting access to, or destroying, water services and infrastructure as a punitive measure
During armed conflicts, emergency situations and natural disasters, protect objects indispensable for survival of the civilian population, including drinking water installations and supplies and irrigation works, protect the natural environment against widespread, long-term and severe damage and ensure that civilians, internees and prisoners have access to adequate water
Obligation to Protect Take steps to prohibit others from violating right to water
Prevent third parties from interfering in any way with enjoyment of right to water
Adopt necessary and effective legislative and other measures to restrain third parties from denying equal access to adequate water, polluting and inequitably extracting from water resources, including natural sources, wells and other water distribution systems
Obligation to Protect
Where water services are operated or controlled by third parties, prevent third parties from compromising equal, affordable, and physical access to sufficient, safe and acceptable water
Establish effective regulatory system including independent monitoring with genuine public participation and impose penalties for non-compliance.
Obligation to Fulfill
Actively create conditions to fully realize all human rights, including the right to water
Dimensions Facilitate Promote Provide
Obligation to Fulfill (Facilitate)
• Accord sufficient legal and political recognition of right to water
• Ensure water is affordable for everyone
• Facilitate improved and sustainable access to water, particularly in rural and deprived urban areas
• Adopt comprehensive and integrated strategies and programmes to ensure sufficient and safe water for present and future generations
Obligation to Fulfill (Promote)
• Ensure appropriate education concerning hygiene, hygienic use of water, protection of water sources, methods to minimize water wastage and proper sanitation Obligation to Fulfill
(Provide)• Provide water and sanitation whenever individuals or groups are unable to realize their right to water by the means at their disposal for reasons beyond their control
Human Rights Duties of Other Actors
Based on Ruggie Framework and Guiding Principles on Business and Human Rights
Respect Protect Remedy
Human Rights Duties of Other Actors: Respect
Avoid infringing on human rights of others
Address adverse human rights impacts of water and sanitation service supply
Prevent or mitigate adverse human rights impacts directly linked to operations, products or services
Adopt policy commitment to respect human rights
Conduct human rights due diligence
Human Rights Duties of Other Actors: Protect
Support policy instruments that require companies to respect human rights and foster a corporate culture respectful of human rights, prevent corporate abuse
Exercise adequate oversight, regulation and monitoring (LGU-run WSPs)
Promote respect for human rights by business enterprises with which they conduct commercial transactions (LGU)
Human Rights Duties of Other Actors: Remedy
Establish judicial, quasi-judicial and non-judicial grievance mechanisms and appropriate remedies against human rights abuse
Non-judicial grievance mechanisms must be: legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue
Definition and Scope of Violations
Limburg Principles on the Implementation of the International Covenant on Economic, Social and Cultural Rights
Violation = Failure to comply with obligations in Covenant
Failure to take step it is required to take
Failure to promptly remove obstacles
Failure to implement right without delay it is required to implement immediately
Definition and Scope of Violations
Not all acts are violations
Need to distinguish INABILITY from UNWILLINGNESS
Acts of Commission and Omission
Acts of Commission (Direct actions) Adoption of retrogressive measures incompatible with core obligations
Formal repeal or suspension of laws, ordinances or policies necessary to continuously enjoy the right to water
Acts of Omission (Failure or omission to take all necessary measures it is required to take) Failure to enforce relevant water and sanitation laws
Violations of Obligation to Respect
Arbitrary or unjustified disconnection or exclusion from water services or facilities
Discriminatory or unaffordable increases in the price of water
Pollution and diminution of water resources affecting human health
Violations of Obligation to Protect
Failure to enact or enforce laws preventing contamination and inequitable extraction of water
Failure to effectively regulate and control water services providers
Failure to protect water distribution systems from interference, damage and destruction
Violations of Obligation to Fulfill Insufficient expenditure or misallocation of public resources resulting in non-enjoyment of the right to water by individuals or groups
Failure to monitor realization of right to water (e.g., failing to identify right to water indicators and benchmarks)
Failure to take measures to reduce inequitable distribution of water facilities and services
Local Water Governance Consistent with Human Rights
General Guidelines: PANTHER Principles
Specific Guidelines: Policy Development and Reform Planning Investment Programming Service Delivery Information Dissemination Regulation and Monitoring Capacity Development
PANTHER Principles
FAO Mnemonic Participation Accountability Nondiscrimination Transparency Human Dignity Empowerment Rule of Law
Participation
1. Is consultation the same as participation?
2. What is desired level of participation?
3. What could possibly prevent people from participating? How can you address this?
Accountability
1. What do you mean by “exercising right to water responsibly?”
2. How can you promote accountability? Give concrete examples
3. What could prevent the exercise of accountability? How can you address this?
Nondiscrimination
1. What inherent disadvantages do claimholders experience?
2. What prejudices, customary or other practices should be addressed?
3. What temporary special measures can be applied?
4. How can you avoid discrimination?
Transparency
1 What information needed?2 In what form, language, media?3 When should information be
released?4 How to remove the “veil of
secrecy?”5 How to avoid corruption?
Human Dignity
1 What do we mean by human dignity?2 How should you treat your
participants?3 How can you promote human rights?4 Safeguards or safety nets?
Empowerment
1 Describe the nature of power relations.
2 What will motivate people to act? What will facilitate informed decisions?
3 What will prevent people from acting? How to address this?
Empowerment
• Power as RELATIONAL Construct• Two Models of Power
• Zero Sum• Non-Zero Sum
• Forms of Power• Covert or Hidden• Overt or Visible• Invisible
• General Approaches to Empowerment• Agency• Structural
Rule of Law
1. What is right of reparation? 2. How to comply with obligations
arising from right of reparation?3. What are barriers or obstacles?4. How to overcome barriers or
obstacles?
Right of Reparation
RIGHT OF Right of every individual to seek redress for a violation of human rights
Obligation to respect human rights includes duties to prevent violations, investigate violations, take appropriate action against violators, and afford remedies to victims
Right of Reparation
Four essential forms:•RESTITUTION: re-establish situation that existed prior to violation•COMPENSATION: last resort for any economically assessable damage resulting from human rights violations•REHABILITATION: legal, medical, psychological, and other care and services, as well as measures to restore the dignity and reputation of victim•SATISFACTION and GUARANTEES of •NON-REPETITION
Applying HRBA to Local Water Governance
• Policy Development• Policy Reform• Planning• Investment Programming• Service Delivery• Information Dissemination• Regulation and Monitoring• Capacity Development
Specific Guidelines: Policy Development
• Review and harmonize Philippine minimum policy standards for local water governance with right to water and sanitation
• Adopt uniform service delivery standards aligned with right to water and sanitation
• Conform disconnection policy with following human rights standard: No one may be deprived of the minimum essential amount of water or of minimum access to basic sanitation services.
Specific Guidelines: Policy Development
• Integrate ability to pay or distinguish between inability and unwillingness to pay in disconnection policy
• Provide procedural protections (notice, reminder, hearing, consultation, etc.) in disconnection policy
• Consider setting grace periods for payment, including accepting late payments without additional penalties
• Adopt fair and affordable tariffs • Integrate to pay and direct and
indirect costs of water and sanitation in water tariff
Specific Guidelines: Policy Development
• Price water to discourage wasteful consumption
• Introduce reduced and more flexible tariffs and payment options
• Consider and adopt other forms of payment (e.g., payment-in-kind in labor or skills provision, phasing-in of connection charges over time) or remove requirements for deposits for connection
• Avoid profiteering and price-fixing• Consider and introduce quota allocation
on credit schemes for women to assist them in toilet construction and water point management
Specific Guidelines: Policy Development
• Provide incentives for claimholders’ responsible water and sanitation practices
• Grant incentives to WSPs to expand coverage
• Incorporate mechanisms to retain trained water and sanitation professionals
• Consider granting subsidies for health and educational institutions to reduce possibility of passing onto patients and students the burden of paying for water and sanitation• Establish cross-subsidies among
industry,agricultural and domestic use, whenever
practicable
Specific Guidelines: Policy Reform
• Formally recognize right to water and sanitation
• Address and remedy discrimination in ordinances, regulations, policies and operating procedures
• Pay attention to each normative element, comply with all obligations and abide by human rights duties and responsibilities
• Immediately repeal or amend ordinances, regulations or policies inconsistent with right to water and sanitation
Specific Guidelines: Policy Reform
• Reform laws and policies relating to water resources, water supply and sanitation to protect and maintain indigenous peoples’ right to water and sanitation
• Harmonize contradictory laws, ordinances, regulations and policies
• Remedy overlapping responsibilities and activities
Specific Guidelines: Planning• Develop plans in accord with
PANTHER Principles; include participatory gender assessment
• Plans must promote the realization of the right to water and sanitation by
• Address all normative elements and highlight corresponding obligations, duties and responsibilities
Specific Guidelines: Planning
Recognize and address challenges to right to water and sanitation (lack of middle or high-income residents able to cross-subsidize extension of water and sanitation services to those living in poverty, loss of economies of scale, mismatch between industrial, agricultural and domestic characters of the municipality, confusion of institutional national and local roles, etc.)
Clarify division of responsibilities between and among duty bearers, claimholders and other actors and establish effective coordination
Specific Guidelines: Planning Define specific, measurable, attainable and realistic objectives consistent with right to water including accountability mechanisms
Adopt specific, measurable, time-bound, short, medium and long-term targets to address each normative element
Use incremental continuum to target claimholders
Base plans on disaggregated and up-to-date indicators
Address impact of climate change and incorporate disaster risk reduction measures
Specific Guidelines: Investment Programming
Investments in water and sanitation should not disproportionately favor expensive water supply services and facilities accessible only to a small, privileged group
Prioritize water and sanitation in budgeting
Carefully consider allocations of resources to ensure that sanitation receives as much priority as water
Set budget priorities in compliance with principle of non-retrogression
Specific Guidelines: Investment Programming
Allocate available resources wisely and efficiently according to institutional responsibility
Prioritize allocations to provide and expand access to those without or with limited access to water and sanitation
Prioritize allocations towards construction and maintenance of water and sanitation infrastructure and facilities for families living in poverty
Specific Guidelines: Investment Programming
Support construction and start-up costs of small-scale water and sanitation facilities Identify areas at greatest risk of contracting water related diseases and direct resources to those areas
Dedicate an adequate proportion of public resources and capacity to maintain and improve water and sanitation facilities
Incorporate cost and feasibility of repairing damaged water and sanitation infrastructure in budget
Specific Guidelines: Investment Programming
Review and analyze public water and sanitation budgets to ensure equality and nondiscrimination
Determine inequitable resource allocations within municipality by looking into approximate public spending per person among different barangays
Conduct right to water and sanitation impact assessments prior to entering into any trade, debt or investment agreement
Design, adopt and implement measures to prevent corruption
Specific Guidelines: Service Delivery
Progressively ensure that everyone has access to water and sanitation services equitably distributed
Pay special attention to those most vulnerable
Prioritize provision of water and sanitation services to schools, hospitals, prisons and refugee camps
Supply at least 20 liters of water per person per day at an affordable cost, but incorporate provisions to increase daily minimum per capita quantity of water to between 50 to 100 liters per person per day at an affordable cost, and consider providing minimum essential quantity of water free of charge
Specific Guidelines: Service Delivery
Introduce wider range of available water and sanitation service levels
Establish community based water capture and storage facilities, especially in water-scarce areas
Design water and sanitation facilities, taking into account women’s uses of water and maximizing privacy
Design water and sanitation facilities, taking into consideration differential requirements of children, older persons, those chronically ill, and persons with disabilities
Specific Guidelines: Service Delivery
Design water and sanitation facilities at a height reachable by younger children and that do not require great strength or effort to operate
Design water and sanitation facilities at a suitable distance from water sources to prevent leeching into groundwater
Design sanitation facilities no farther than 50 meters from the home to serve a maximum of 20 persons, used according to family group or segregated by sex
Reduce distance to water points and toilets
Specific Guidelines: Service Delivery
Provide lighting and electricity along the paths to and fro water supply and sanitation facilities
Consider security and safety concerns when selecting locations for water supply and sanitation facilities
Where incidence of crime is high, increase police/tanod visibility
Control pollution of water resources
Consider, adopt and implement wastewater treatment options and low-cost technology
Specific Guidelines: Service Delivery
Include drainage channels or sewerage pipes to transport wastewater away from the community to places where it can be treated or disposed to avoid threats to health and damage to the ecosystem
Upgrade water supply facilities Immediately repair any damage to water and sanitation facilities
Specific Guidelines: Information Dissemination
Provide full and timely information in the language known to and used by claimholders on: Level and modalities of water and sanitation services and facilities
Nature, eligibility and scope of subsidies
Nature and scope of incentives Water quality issues Means to address water pollution Water conservation techniques Safe handling of water for domestic uses
Specific Guidelines: Information Dissemination
Provide full and timely information in the language known to and used by claimholders on: Adequate sewerage, drainage and hygiene promotion
Stress benefits derived from water from high-quality sources and from adequate sanitation facilities
Require all public and private WSPs to widely disseminate accurate, complete and timely information (including financial information) about their operations, services and facilities
Specific Guidelines: Regulation and Monitoring
Effective and functional regulatory system for private and public water and sanitation service providers
Refrain, and ensure that private persons and organizations refrain, from interfering with right to water and sanitation
Require private and cooperative water and sanitation service providers to:
Operate in a manner consistent with the right to water and sanitation;
Specific Guidelines: Regulation and Monitoring
Require private and cooperative water and sanitation service providers to:
Undertake human rights due diligence; Act in a socially responsible manner; Immediately inform government and the
public of any significant risks to the water supply;
Comply with service delivery standards and follow all applicable water and sanitation policies, regulations, targets and benchmarks;
Specific Guidelines: Regulation and Monitoring
Require private and cooperative water and sanitation service providers to:
Ensure environmentally sound waste disposal by providing proper connections for the disposal of solid waste and transporting wastewater and solid waste to locations away from where the communities live.
Regulate and monitor Service delivery performance
and efficiency,
Specific Guidelines: Regulation and Monitoring
Regulate and monitor Charges and tariffs by water and
sanitation utilities and small-scale service facilities, water extraction activities,
Water quality, Wastewater and solid waste
treatment and disposal, Water wastage, Water pollution
Specific Guidelines: Regulation and Monitoring
Regulatory and monitoring activities:
Conduct full background check on private WSPs
Ensure “no one whose access to water and sanitation may be legally curtailed after the appropriate procedures have been followed [is] deprived of the minimum essential amount of water or of minimum access to basic sanitation services”
Implement mechanisms if private WSP reneges on or abandons water service provision contract
Specific Guidelines: Regulation and Monitoring
Regulatory and monitoring activities: Establish transparent licensing (permitting) systems to avoid excess water withdrawals
Ensure that private sector enterprises responsibly dispose of, and where necessary, treat wastewater and other industrial by-products
Require owners and operators of health and educational institutions and other business establishments to ensure accessible, continuous and reliable water and sanitation facilities at their institutions
Specific Guidelines: Regulation and Monitoring
Regulatory and monitoring activities:
Support intra-household and intra-community water re-use or recycling
Support sustainable agricultural practices around water catchment areas
Conduct periodic water sampling and tests from water collected in households randomly selected
Minimize contamination of water resources
Reduce water wastage Resolve all water-related conflicts with fairness and justice
Specific Guidelines: Regulation and Monitoring
Require private and cooperative water and sanitation service providers to:
Ensure environmentally sound waste disposal by providing proper connections for the disposal of solid waste and transporting wastewater and solid waste to locations away from where the communities live.
Regulate and monitor Service delivery performance and
efficiency,
Specific Guidelines: Regulation and Monitoring
Regulatory and monitoring activities: Establish transparent licensing (permitting) systems to avoid excess water withdrawals
Ensure that private sector enterprises responsibly dispose of, and where necessary, treat wastewater and other industrial by-products
Require owners and operators of health and educational institutions and other business establishments to ensure accessible, continuous and reliable water and sanitation facilities at their institutions
Specific Guidelines: Capacity Development
Conduct human rights training and education, particularly on the right to water and sanitation for claimholders, duty bearers and other actors
Enhance capabilities of local water governance actors to: focus on human person; recognize, understand and address critical water and sanitation issues; and pursue rules, systems, processes and social arrangements that guarantee right to water and sanitation
Integrate PANTHER principles in all capacity development activities
LENNY ROSE P. MUCHO