AGENDA
• HRD Background/Roots• Structure and Support
• HRD Current Program• Programs
• Trends
• HRD Sustainability• Pathways, Credentials, Progression, Student Success
• Workforce Employability
Big Picture: Legislative Intent
North Carolina General Statute 115D-1
The North Carolina Community Colleges System Office is designated as the primary lead agency for delivering workforce development training, adult literacy training, and adult education programs in the State.
HRD Purpose – Supporting Workforce Needs
To provide short-term training opportunities which address specific employability needs. Students gain valuable lessons respective to skills needed to successfully navigate job entry, retention and performance, so as to achieve the individual’s potential and contribute to the strategic direction of the enterprise. Because HRD programs are operated within the community colleges they can be built to support the workforce needs specific to the local labor market and industry sectors.
Human Resource Development Timeline
1969
HRD begins as an experimental training
program with MDC
1970
Lenoir CC establishes first HRD program at a
community college
1971
HRD programs start at AB Tech, Craven,
Isothermal Roanoke-Chowan, and Southeastern
1973 – 1974
939 students enrolled in HRD classes
2001
NC General Assembly shifts funding from
categorical to budget FTE indicating
commitment to NC Workers
2017
Over 74,250 students enrolled in HRD
classes across 58 community colleges
Big Picture: Community College Structure
North Carolina Community College State Board Code
1G SBCCC 200.97
HUMAN RESOURCES DEVELOPMENT PROGRAM CONTINUATION
Each college shall operate a Human Resources Development (HRD) program to provide assessment services, employability training, and career development counseling to unemployed and underemployed individuals. FTE shall be generated from HRD programs. Each college shall provide HRD instruction and support necessary for unemployed and dislocated workers to be served within the college service areas.
Big Picture: Continuing Education and HRD
1D SBCCC 300.1 Definitions(a) “Continuing Education” – Continuing Education programs
provide education and training opportunities for targeted audiences. Courses are non-credit, short-term, and are offered in a variety of instructional delivery modes and locations. For the purpose of this subchapter, “Continuing Education” refers to the following programs: Workforce Continuing Education Training, Human Resources Development, and Community Service.
HRD Core Components
1D SBCCC 300.3(b)
(b) Human Resources Development. The Human Resources Development (HRD) program provides skill assessment services, employability skills training, and career development counseling to unemployed and underemployed adults. Each college shall operate a Human Resources Development (HRD) program to provide assessment services, employability training, and career development counseling to unemployed and underemployed individuals. These courses shall address six core components:
(1) Assessment of an individual's assets and limitations;
(2) Development of a positive self-concept;
(3) Development of employability skills;
(4) Development of communication skills;
(5) Development of problem-solving skills; and
(6) Awareness of the impact of information technology in the workplace.
HRD Programs
The SBCC has approved the following courses for the HRD program to meet these training requirements:
HRD-3001 Employability SkillsHRD 3002 Employability LabHRD 3003 Career Planning/AssessmentHRD 3004 Career Readiness/PathwaysHRD 3005 Technology AwarenessHRD 3006 Motivation & RetentionHRD 3008 Financial LiteracyHRD 4000 Human Services Exploration: DSSHRD 4100 Working Smart
HRD 3001 Employability Skills
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework must address each of the six core HRD components: 1) assessment of an individual's assets and limitations, 2) development of a positive self-concept, 3) development of employability skills, 4) development of communication skills, 5) development of problem-solving skills, and 6) awareness of the impact of information technology in the workplace.
HRD 3002 Employability Lab
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework must address each of the six core HRD components. Instruction is designed to be self-directed, self-paced, and structured on an open-entry, open-exit basis to meet the customized needs of individuals and/or partner agencies at JobLink (One-Stop) Career Centers. The hours for this course should be counted as contact hours.
HRD 3003 Career Planning & Assessment
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is designed to assess the interests, attitudes, aptitudes, and readiness as it relates to career, employment, and/or educational goals. The content of the instructional materials must focus on the following topics: personal development, career exploration, goal setting and the development of a written plan of action.
HRD 3004 Career Readiness & Pathways
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on a specific occupation and includes one or more of the following topics: 1) career exploration, 2) entry-level competency awareness, 3) employability skills [soft skills], 4) job search strategies and 5) college-readiness skills. This course must be linked to an occupational course or a career pathways program at the college.
HRD 3005 Technology Awareness
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework and the content of the instructional materials will focus on computer use skills as it relates to: 1) developing basic keyboarding, word processing and Internet skills, 2) learning technology-based job search strategies to include the use of social networking, 3) applying for employment online, and 4) accessing governmental and education resources and services.
HRD 3006 Motivation & Retention
This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on four post employment service strategies -- transition, retention, advancement, and re-employment. Transition involves being ready to work (school-to-work, school-to-school, and/or balancing work and family). Retention involves keeping a job and staying employed (work ethics). Advancement involves attaining better jobs with performance and skill development (upgrading and retraining). Re-employment involves gaining independence through a lifetime of work (work-to-work).
HRD 3008 Financial Literacy
This course is designed to provide employability skills training for unemployed and underemployed adults. The curriculum framework is designed to help students understand real-life economic concepts and economic ways of thinking that will enable them to make better informed decisions as it relates to their role as a member of the workforce. Topics include, but are not limited to wage improvement plans, workplace business concepts and basic economic literacy concepts.
HRD 4000 Human Services Exploration: DSS Caseworker
This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within Division of Social Service agencies. This course is linked to HSE 3220 Income Maintenance Caseworker - NC FAST and must utilize the state approved curriculum.
HRD 4100 Working Smart
Working Smart is a soft-skills program developed by the Charlotte Mecklenburg Workforce Developmental Partners (CMWDP). It is designed to provide job-seekers the work and life skills that enhance employee productivity. Employers are looking for candidates who have the "soft-skills" that lead to success in the following ways: communication, problem solving skills, time management, accountability, and more. Requires Working Smart certified instructors and utilization of the Working Smart curriculum
Titles and Hours: HRD 3001 Employability Skills
Computer Basics for Employment 52
Computer Introduction 36
Computer Skills for the Workplace 32
Computer Skills for Workplace 12
Computer Skillz II 36
Computers for Job Seekers 51
Customer Serv & Employ. Skills 24
Customer Service & Empl Skills 62
Customer Service Defined 40
Customer Service Excellence 40
Customer Service HRD 64
Customer Service in the Hospit 24
Customer Service in Workplace 36
Customer Service/Empl Skills 70
Customer Service/Soft Skills 15
Ess. Skills for Comm. Clean 100
Ess. Skills for Food Service 86
Ess. Skills for Horticulture 90
Essential Computer Skills for 104
Essential Skills Food Service 73
Essential Skills for Employment 63
Essential Skills for HVAC 83
Military Employability Skills 115
Working Strategies I 36
Working Strategies II 36
Working Strategies III 36
Working Strategies IV 36
Titles and Hours: HRD 3004 Career Readiness911 Telecommunicator 57
Basic Clerical Skills 45
Basic Clerical Skills-Bilingual 60
Career College 60
Career Discov: Hosp & Tourism 52
Career Discov:Hosp & Tourism 52
Career Exploration: Administr 60
Career Pathways - Mig Welding 59
Cna Orientation 3
Construction Trades 51
Construction Trades Boot Camp 60
CR in Clerical Ofc Admin 60
CR in Medical Ofc Admin 60
Hospitality Skills Cert 60
Hospitality START 32
Job Preparation I 40
Job Preparation II 40
Job Preparation III 40
Job Preparation IV 40
Job Preparation V 40
Job Preparation VI 40
Job Preparation VII 10
Job Preparation VIII 50
Lpn Orientation I 7
Lpn Pathways 7
Manufacturing Boot Camp 40
Pathway to Public Service 57
Pathways Thru Art 39
Pathways Thru Bath Products 24
Pathways Thru Construction 30
Pathways thru Gardening 37
Pathways thru Photography 45
Pathways to a Career in Const 60
Pathways to BioWork 48
Pathways to Careers in Interior 21
Pathways to Careers in Social Media 42
PATHWAYS TO FURNITURE 56
Pathways to Maintenance 60
Pathways to OAS 38
Pathways to Working from Home 9
Titles and Hours: HRD 3005 Technology Awareness
Adv Comp Skills -Job Seekers 24
Adv Technology Awareness 54
Basic MS Word 36
Computer Fluency 39
Computer Fluency I 36
Computer Fluency II 36
Computer Information I 36
Computer Information II 36
Computer Information III 12
Computer Inspiration 36
Computer Knowledge I 39
Computer Knowledge II 36
Computer Methods I 36
Computer Methods II 36
Computer Skills Level One 1 54
Computer Skills Level Three 3 39
Computer Skillz I 35
Computer Skillz III 36
Computer Skillz V 27
Computer Whiz I 39
Computer Whiz II 39
Computer Wisdom 1 39
Computer Wisdom Advance 36
Computer Wisdom II 39
Employability Clout I 28
Employability Clout III 32
Employability Clout IV 32
Employability Movement I 32
Employability Movement II 32
Employability Movement IV 32
Employability Movement V 32
Smart Phones & Tab for Job Sea 24
Tech and Hrd I 39
Tech and Hrd II 39
Tech and Hrd III 36
Technical HRD I 36
Technical HRD II 36
Technical HRD III 36
Technical HRD IV 21
Technology and Hrd 1 39
Technology and Hrd II 39
Technology and Hrd III 39
Technology and Hrd IV 30
Titles and Hours: HRD 3002/HRD 3003/HRD 3006
HRD 3002Employability Lab
Basic Computer Employability 144
HRD 3003Career Planning
TEAS Test Prep 16
HRD 3006 Motivation and Retention
Working Smart 24
Program Accessibility & Legislative Support
G.S. 115D-5
(b) In order to make instruction as accessible as possible to all citizens, the teaching of curricular courses
and of noncurricular extension courses at convenient locations away from institution campuses as well
as on campuses is authorized and shall be encouraged. A pro rata portion of the established regular
tuition rate charged a full-time student shall be charged a part-time student taking any curriculum
course. In lieu of any tuition charge, the State Board of Community Colleges shall establish a uniform
registration fee, or a schedule of uniform registration fees, to be charged students enrolling in extension
courses for which instruction is financed primarily from State funds. The State Board of Community
Colleges may provide by general and uniform regulations for waiver of tuition and registration
fees for the following:…
(13) Human resources development courses for any individual who (i) is unemployed; (ii)
has received notification of a pending layoff; (iii) is working and is eligible for the Federal Earned
Income Tax Credit (FEITC); or (iv) is working and earning wages at or below two hundred percent
(200%) of the federal poverty guidelines.
Waiver Guidelines
HRD Waiver Eligibility Verification: • Compliance requires
documentation of eligibility
• There is no System Office ‘approved’ verification form
• Colleges must have a tool to capture eligibility informationo Many utilize a single
form in conjunction with the registration form
What is a Waiver?
1E SBCCC 100.1(g)
“Waive” – To exempt a student from paying a charge that would otherwise be required and adjust the student’s account accordingly. The amount waived represents revenue foregone by the entity that would have otherwise received the benefit of the revenue.
1E SBCCC 800.1(a)
“Tuition and Registration Fee Waiver” - A waiver that exempts an individual from paying curriculum tuition or continuing education registration fees that would otherwise be required to enroll in a course and deposited with the State Treasurer. The amount waived represents revenue foregone by the State. …
Budget FTE and Waivers?
Colleges may report student membership hours for students who are waived under eligible criteria.
Result: Waivers are a means of the state to ensure access to identified programs for specific groups. It is a benefit to the individual accessing these programs.
State foregoes the registration fee Receives no registration funds
College reports membership hours Receives budget FTE funds through state allocation
Common Waiver Questions
• Age limitations
• Residency
• Limitations to Access
Consider ‘intent’ of legislation of waiver• Employment as focus• State of NC funds• Support of NC citizens and businesses
Common Waiver Question - Who
G.S. 115D-5(b)
“…The State Board of Community Colleges may provide by general and uniform regulations for waiver of tuition and registration fees for the following:…”
(13) Human resources development courses for any individual who (i) is unemployed; (ii) has received notification of a pending layoff; (iii) is working and is eligible for the Federal Earned Income Tax Credit (FEITC); or (iv) is working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines.”
Common Waiver Question - Minors
1D SBCCC 300.4(c) Services to Minors
“…The major purpose of community colleges is to serve students who have graduated from high school, have obtained a high school equivalency diploma, or are beyond the compulsory age limit …However, a minor may enroll in Continuing Education course sections subject to the following:
(1) Minors Age 16 and 17. A minor, age 16 or 17, may enroll in Continuing Education course sections subject to the following conditions: (A) Minors shall not displace adults.
(B) Minors shall pay the registration fees associated with the course section except for cases where they meet eligibility requirements for a fee waiver….”
Important Reference:1D SBCCC 300.3(b)“…(HRD) program provides skill assessment services, employability skills training, and career development counseling to unemployed and underemployed adults…”
Impact to Students Entering Workforce
2017 Direct Impact
• 58 Community Colleges• 100 Counties• 4,380 Employability Skills Courses
• Over 204,000 hours of instruction
• 74,000+ NC workers impacted
*HRD Employability content is also embedded into many of the occupational skills training programs offered through the colleges.
2017 Course Offering Details
Master Course Course Title Registrations Est. FTE Est. Courses
HRD3001 HRD Employability Skills 18,617 898.51 1423
HRD3002 HRD Employability Lab 30,670 344.37 625
HRD3003 HRD Career Planning & Assessment 4,840 44.47 376
HRD3004 HRD Career Readiness/Pathways 7,780 266.34 795
HRD3005 HRD Technology Awareness 5,911 258.71 706
HRD3006HRD Employability Motivation/Retention
3,459 52.85 191
HRD3008 HRD Financial Literacy 1,097 26.86 97
HRD4000Intro to Human Services: DSSCaseworker
1,238 85.41 95
HRD4100 Working Smart 661 22.73 75
3 Year Trend: FTE to Enrollment
1.77 0.00 0.00
HRD Trend: FTE to Enrollments
10% decrease
14.8% decrease
5.3% decrease
Trends Across HRD Courses
Course ID TITLE
FTE Enrollment
2015 2016 2017
% Change
(2016 -
2017)
2015 2016 2017
%
Change
(2016 -
2017)
HRD3001 HRD Employability Skills 1041.12 938.79 898.51 -4% 22,267 20,739 18,617 -10%
HRD3002 HRD Employability Lab 422.48 433.66 344.37 -21% 41,514 37,780 30,670 -19%
HRD3003HRD Career Planning & Assessment
88.17 71.15 44.47 -38% 9,848 7,604 4,840 -36%
HRD3004 HRD Career Readiness/Pathways 351.68 331.71 266.34 -20% 10,557 9,527 7,780 -18%
HRD3005 HRD Technology Awareness 330.40 317.19 258.71 -18% 7,563 6,831 5,911 -13%
HRD3006HRD Employability Motivation/Retention
81.45 81.57 52.85 -35% 2,723 3,652 3,459 -5%
HRD3008 HRD Financial Literacy 33.07 31.54 26.86 -15% 1,298 1,357 1,097 -19%
HRD4000 Intro to Human Services: DSS 0.00 16.29 85.41 424% 0 229 1,238 441%
HRD4100 Working Smart 0.00 1.02 22.73 2135% 0 28 661 2261%
Sustainability of Your HRD Program
• What is working and how do you know?• How do you keep thriving?• Who are your partners?• Where is the next opportunity?
HRD ‘Fit’ – Critical to Pathways to Credentials
Whether through • College designed pathways, • Employer designed programs (PHCAST, NC FAST)• NCCCS programs (Basic Skills Plus), • State level initiatives (FNS Employment & Training), • Workforce Board Partnerships• Private grants, or • Federal initiatives (WIOA, TAAACT)
HRD programs provide infrastructure support to the outcomes of training, credentials and employment.
New Opportunities
Employability skills are critical components of North Carolina’s economic growth. The need and delivery of these skills cross all academic areas (College and Career Readiness, Curriculum and Workforce Continuing Education) and they play an essential role in the success of all industries and organizations in the State.
Our colleges do an excellent job in providing students with the technical skills needed in today’s workplace; however, employers continue to tell us that our graduates do not possess the foundational or “soft skills” needed in the workplace yet all 58 community colleges provide some level of employability skills training through all academic areas.
Where is the disconnect? Are we leveraging resources? How do we know we are effectively supporting our students and employers in our response to ‘soft skill’ training?
HRD – NC Workforce Readiness
HRD was an experiment seen as an answer to business and industry calls
for work readiness training –“employability skills”
Today – HRD is the NC response to the business and industry call for work readiness training. A response that is scaled through the community
colleges to reach across the state.