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HEALTH SAFETY amp ENVIRONMENT MAGAZINE for Oil amp Gas industry
13
and more
In this issue
HARD-EARNEDLESSONS
2WORKING TOGETHERON SAFETY
4
HEALTHAWARENESS
36
Q3 2014
SUMMER EDITION
Strongertogether
page 8
With enthousiasm Contractors join theHSElife UNIO harmonization initiative
ZEROHARMCONFERENCE
17
REFLECTIVELEARNING
12
WORKINGHEALTHILY AT NAM
26
HARD-EARNED LESSONS
2
HARD-EARNED LESSONSForeword
I can already hear a spokesperson say ldquoWe must absolutely draw a lesson from thisrdquo In other words closing the stable door after the horse has bolted My reaction is Why do we need hard-earned lessons before we change our ways With which I mean that we must do everything within our power to prevent accidents from happening instead of waiting for these lessons
It is dangerous to draw conclusions too fast and think that an accident at work wonrsquot happen to you Until it does happen Yoursquoll earn a really hard lesson when harm comes to you while you could have prevented it Or maybe you are alert enough to intervene and prevent an incident but one of your co-workers is not as proactive as you are and the accident happens anyway This is why itrsquos so important for everybody to stay alert to working safely We all know that the world isnrsquot perfect and there are always two sides to the coin but we still strive for zero incidents Until wersquove reached that goal we must indeed draw our lessons from incidents and accidents that do occur Once bitten twice shy right That is why HSElife UNIO introduces ldquoLessons Learnedrdquo A description of experiences wersquove had with certain incidents or problems on the shop floor They give you a better insight into the cause of the incidents and how to prevent them from happening In this learning process the safety culture within the company plays an all-important role That is something you work on together Or to put it more strongly it is a joint responsibility So by all means letrsquos learn with and from each other
I donrsquot wish any hard-earned lessons to anybody but I do wish for everybody to be intrinsically motivated to work safely with consideration for our health and the environment
On behalf of the THE WAT GROUPPier van Spronsen
3
Wersquore only human so we make mistakes Nobodyrsquos perfect
Accidents will happen But how do you feel about these general truths if
serious incidents or accidents keep on happening
4
together
safetyon
Working
The Drill Safe workshops GDF SUEZ EampP Nederland BV
organizes embodies exactly what HSElife UNIO stands for
Ben Waardenburg (Field Operations Manager) ldquoThe importance
of tight teamwork and a shared awareness of the need for operating
safely among the employees of the drilling company and our own
employees is great Together with Noble Drilling we regularly
organize Drill Safe workshops and now that we are going to be
working together with Ensco for the first time in a long time
it is only logical that we should be setting up these workshops
together with them toordquo
5
The workshop starts with a confronting video in which Ruud Zoon
(Managing Director GDF SUEZ EampP Nederland BV) gives a statement
about a serious incident on one of the rigs Although it is staged it
sets the right tone for this workshop This day will be about safety and
responsibility
What do we see and what do we miss
The Drill Safe workshops are part of the organization-wide Safety in the
Backbone program and are led by the consulting company Human Change
Group The workshops are centered around the Situational Awareness Model
This model has been developed in order to obtain insight into how people reach
decisions in complex situations It states that a complete and correct situational
awareness is based on three steps observation interpretation and anticipation
Based on examples and exercises the participants learn that in daily non-
complex situations you miss more details than you pick up In complex (work)
situations this is even more so If things go wrong at the start then the question
arises as to how much validity can be attached to the interpretation of what has
been observed Conclusion you need each other in order to obtain complete
information on a situation
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
HARD-EARNED LESSONS
2
HARD-EARNED LESSONSForeword
I can already hear a spokesperson say ldquoWe must absolutely draw a lesson from thisrdquo In other words closing the stable door after the horse has bolted My reaction is Why do we need hard-earned lessons before we change our ways With which I mean that we must do everything within our power to prevent accidents from happening instead of waiting for these lessons
It is dangerous to draw conclusions too fast and think that an accident at work wonrsquot happen to you Until it does happen Yoursquoll earn a really hard lesson when harm comes to you while you could have prevented it Or maybe you are alert enough to intervene and prevent an incident but one of your co-workers is not as proactive as you are and the accident happens anyway This is why itrsquos so important for everybody to stay alert to working safely We all know that the world isnrsquot perfect and there are always two sides to the coin but we still strive for zero incidents Until wersquove reached that goal we must indeed draw our lessons from incidents and accidents that do occur Once bitten twice shy right That is why HSElife UNIO introduces ldquoLessons Learnedrdquo A description of experiences wersquove had with certain incidents or problems on the shop floor They give you a better insight into the cause of the incidents and how to prevent them from happening In this learning process the safety culture within the company plays an all-important role That is something you work on together Or to put it more strongly it is a joint responsibility So by all means letrsquos learn with and from each other
I donrsquot wish any hard-earned lessons to anybody but I do wish for everybody to be intrinsically motivated to work safely with consideration for our health and the environment
On behalf of the THE WAT GROUPPier van Spronsen
3
Wersquore only human so we make mistakes Nobodyrsquos perfect
Accidents will happen But how do you feel about these general truths if
serious incidents or accidents keep on happening
4
together
safetyon
Working
The Drill Safe workshops GDF SUEZ EampP Nederland BV
organizes embodies exactly what HSElife UNIO stands for
Ben Waardenburg (Field Operations Manager) ldquoThe importance
of tight teamwork and a shared awareness of the need for operating
safely among the employees of the drilling company and our own
employees is great Together with Noble Drilling we regularly
organize Drill Safe workshops and now that we are going to be
working together with Ensco for the first time in a long time
it is only logical that we should be setting up these workshops
together with them toordquo
5
The workshop starts with a confronting video in which Ruud Zoon
(Managing Director GDF SUEZ EampP Nederland BV) gives a statement
about a serious incident on one of the rigs Although it is staged it
sets the right tone for this workshop This day will be about safety and
responsibility
What do we see and what do we miss
The Drill Safe workshops are part of the organization-wide Safety in the
Backbone program and are led by the consulting company Human Change
Group The workshops are centered around the Situational Awareness Model
This model has been developed in order to obtain insight into how people reach
decisions in complex situations It states that a complete and correct situational
awareness is based on three steps observation interpretation and anticipation
Based on examples and exercises the participants learn that in daily non-
complex situations you miss more details than you pick up In complex (work)
situations this is even more so If things go wrong at the start then the question
arises as to how much validity can be attached to the interpretation of what has
been observed Conclusion you need each other in order to obtain complete
information on a situation
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
HARD-EARNED LESSONSForeword
I can already hear a spokesperson say ldquoWe must absolutely draw a lesson from thisrdquo In other words closing the stable door after the horse has bolted My reaction is Why do we need hard-earned lessons before we change our ways With which I mean that we must do everything within our power to prevent accidents from happening instead of waiting for these lessons
It is dangerous to draw conclusions too fast and think that an accident at work wonrsquot happen to you Until it does happen Yoursquoll earn a really hard lesson when harm comes to you while you could have prevented it Or maybe you are alert enough to intervene and prevent an incident but one of your co-workers is not as proactive as you are and the accident happens anyway This is why itrsquos so important for everybody to stay alert to working safely We all know that the world isnrsquot perfect and there are always two sides to the coin but we still strive for zero incidents Until wersquove reached that goal we must indeed draw our lessons from incidents and accidents that do occur Once bitten twice shy right That is why HSElife UNIO introduces ldquoLessons Learnedrdquo A description of experiences wersquove had with certain incidents or problems on the shop floor They give you a better insight into the cause of the incidents and how to prevent them from happening In this learning process the safety culture within the company plays an all-important role That is something you work on together Or to put it more strongly it is a joint responsibility So by all means letrsquos learn with and from each other
I donrsquot wish any hard-earned lessons to anybody but I do wish for everybody to be intrinsically motivated to work safely with consideration for our health and the environment
On behalf of the THE WAT GROUPPier van Spronsen
3
Wersquore only human so we make mistakes Nobodyrsquos perfect
Accidents will happen But how do you feel about these general truths if
serious incidents or accidents keep on happening
4
together
safetyon
Working
The Drill Safe workshops GDF SUEZ EampP Nederland BV
organizes embodies exactly what HSElife UNIO stands for
Ben Waardenburg (Field Operations Manager) ldquoThe importance
of tight teamwork and a shared awareness of the need for operating
safely among the employees of the drilling company and our own
employees is great Together with Noble Drilling we regularly
organize Drill Safe workshops and now that we are going to be
working together with Ensco for the first time in a long time
it is only logical that we should be setting up these workshops
together with them toordquo
5
The workshop starts with a confronting video in which Ruud Zoon
(Managing Director GDF SUEZ EampP Nederland BV) gives a statement
about a serious incident on one of the rigs Although it is staged it
sets the right tone for this workshop This day will be about safety and
responsibility
What do we see and what do we miss
The Drill Safe workshops are part of the organization-wide Safety in the
Backbone program and are led by the consulting company Human Change
Group The workshops are centered around the Situational Awareness Model
This model has been developed in order to obtain insight into how people reach
decisions in complex situations It states that a complete and correct situational
awareness is based on three steps observation interpretation and anticipation
Based on examples and exercises the participants learn that in daily non-
complex situations you miss more details than you pick up In complex (work)
situations this is even more so If things go wrong at the start then the question
arises as to how much validity can be attached to the interpretation of what has
been observed Conclusion you need each other in order to obtain complete
information on a situation
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
4
together
safetyon
Working
The Drill Safe workshops GDF SUEZ EampP Nederland BV
organizes embodies exactly what HSElife UNIO stands for
Ben Waardenburg (Field Operations Manager) ldquoThe importance
of tight teamwork and a shared awareness of the need for operating
safely among the employees of the drilling company and our own
employees is great Together with Noble Drilling we regularly
organize Drill Safe workshops and now that we are going to be
working together with Ensco for the first time in a long time
it is only logical that we should be setting up these workshops
together with them toordquo
5
The workshop starts with a confronting video in which Ruud Zoon
(Managing Director GDF SUEZ EampP Nederland BV) gives a statement
about a serious incident on one of the rigs Although it is staged it
sets the right tone for this workshop This day will be about safety and
responsibility
What do we see and what do we miss
The Drill Safe workshops are part of the organization-wide Safety in the
Backbone program and are led by the consulting company Human Change
Group The workshops are centered around the Situational Awareness Model
This model has been developed in order to obtain insight into how people reach
decisions in complex situations It states that a complete and correct situational
awareness is based on three steps observation interpretation and anticipation
Based on examples and exercises the participants learn that in daily non-
complex situations you miss more details than you pick up In complex (work)
situations this is even more so If things go wrong at the start then the question
arises as to how much validity can be attached to the interpretation of what has
been observed Conclusion you need each other in order to obtain complete
information on a situation
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
5
The workshop starts with a confronting video in which Ruud Zoon
(Managing Director GDF SUEZ EampP Nederland BV) gives a statement
about a serious incident on one of the rigs Although it is staged it
sets the right tone for this workshop This day will be about safety and
responsibility
What do we see and what do we miss
The Drill Safe workshops are part of the organization-wide Safety in the
Backbone program and are led by the consulting company Human Change
Group The workshops are centered around the Situational Awareness Model
This model has been developed in order to obtain insight into how people reach
decisions in complex situations It states that a complete and correct situational
awareness is based on three steps observation interpretation and anticipation
Based on examples and exercises the participants learn that in daily non-
complex situations you miss more details than you pick up In complex (work)
situations this is even more so If things go wrong at the start then the question
arises as to how much validity can be attached to the interpretation of what has
been observed Conclusion you need each other in order to obtain complete
information on a situation
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
6
Subsequently the team needs to have the knowledge and skills
required to correctly interpret that which has been observed and to decide
on the right course of action During the workshops these insights are
further refined by Menno Boermans member of a helicopter rescue team
in Switzerland He tells those present about his work in which collaboration
and a division of tasks can make a difference between saving lives or
arriving too late (and even endangering your own life and those of your
colleagues)
WORKING TOGETHER ON SAFETY
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
7
Communication collaboration and leadership
However different the environment and activities may be the circumstances
are recognizable to everyone while time and again the workshops yield enough
food for lively discussions on the importance of communication collaboration
leadership respect and trust The fact that personal experiences moments of
doubt and possible improvements are openly discussed serves to demonstrate
the constructive and excellent atmosphere during the meetings
Frits van der Wilt (HSEQ Manager) ldquoBy focusing on peoplersquos soft skills and
creating an open atmosphere in which insights can be offered and experiences
shared you create an environment in which everyone can talk freely about what
safety means to them and how ndash together ndash we can work towards improving
safety Our experience is that that which is discussed and shared during the
workshops is consciously and subconsciously taken back to the workplace I am
convinced that we owe the fantastic achievement in the area of safety that we
achieve together with our drilling partners to the excellent collaboration between
the teams on the various drilling rigsrdquo
WORKING TOGETHER ON SAFETY
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
8
CONTRACTORS
HSELIFE UNIOJOINA NEW STEP TOWARDS WORKING SAFELY
With enthousiasm Contractors join the
HSElife UNIO harmonization initiative
Up until today more than 40 Contractors
have already joined This way we together
ensure a safe industry Why is it so
important for Contractors to join
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
9
Executive party
Contractors are the executive party and at the end of the day their employees are the ones
actually doing the job at the On- and Offshore locations It is important that they follow
procedure and standards on the job Therefore they are an essential link in HSElife UNIOrsquos
success ndash leading towards a safe industry
Expertise
Because of their years of experience the Contractors have the knowledge and expertise regarding the
work and its execution They know all requirements of the job as well as the bottlenecks and areas of
special interest Therefore they know exactly what works and what doesnrsquot and play a key role in the
harmonization trajectory
Cooperation
Cooperation is a key factor in realizing the harmonization of daily work activities Harmonization can
only be successful when all parties concerned work together and agree on the rules and procedures
regarding safety health and environment
This is what we hear a lot
ldquoWe join the harmonization initiative wholeheartedly In our opinion the leveling of
rules and standards will contribute to a reduction of incidents At the end of the day
we all want to go home safely after workrdquo
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
HSElife UNIO Board and Steering Committee bid all Contractors a warm
welcome and are looking forward to our cooperation
Participating ORGANISATIONS
10 CONTRACTORS JOIN HSELIFE UNIO
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
Participating CONTRACTORS
Supporting ORGANISATIONS
hselifeuniocom
Powered by
11CONTRACTORS JOIN HSELIFE UNIO
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
12
REFLECTIVELEARNING
PREVENTSAT NAM
INCIDENTS
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
13
TAKINGTIME TOLEARN
During the past years NAM safety performance has improved
significantly Yet serious incidents still take place and people get
hurt Using Reflective Learning NAM is going to battle
unsafe situations and incidents
Incidents repeat themselvesMany incidents are of a repetitive nature Such as getting pinched when setting up equipment or getting burned during
reeling activity Other examples are a slab falling on your foot when loading or getting concrete dust in your eyes
during demolishing activity During audits and the State Supervision of Mines inspections unsafe situations can also
emerge such as
bull Confined spaces which are not always correctly indicated
bull Vehicles within the safety zone
bull Personal protection not (correctly) being worn
bull Employees lacking proper training
bull The risk of falling objects
bull Unsafely stored chemical substances
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
14
Reflective learning during a Safety MeetingFor example NAM uses the ldquoReflective Learning conceptrdquo during a safety meeting Special materials are available
on specific themes such as a video and or slides containing questions and dilemmas These tools help to get an
interactive discussion started During a safety meeting a specific theme should be discussed Each month there is a
central theme for instance ldquopersonal protection equipmentrdquo (PPE) The goal here is not only to talk about the subject
but also to determine if the PPErsquos are in order and to learn to confront others about it if any insecurity exists
Reflective LearningIn many of these incidents two points of improvement emerge ndash knowing and following procedure and recognizing
and consciously assessing the risk involved In order to prevent repetition of incidents and unsafe situations it is
therefore essential to find a learning method which leads to behavioral change and taking the proper safety measures
Reflecting means thinking back and seeing the full picture thinking about ourselves our behavior or activity Research
shows that reflective learning is the most effective way to learn from incidents because it stimulates behavioral change
and concrete action in the own working environment
In the beginning of this year NAM has taken up reflective learning Meaning that supervisors and their teams are being
supplied with the right tools to have better more content related discussions on safety This way both supervisor
and employee have a better understanding of (possibly) unsafe situations and can jointly determine which (proactive)
measures should be taken in order to prevent unsafe situations
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
15
PilotsIn fall of 2013 and in April of this year pilots have been held in which the ldquoReflective Learning conceptrdquo has been
tried out using the theme ldquoSpecialist Contractorsrdquo This year reflective learning will be further implemented For those
concerned the above mentioned themes will be covered in depth during Reflective Learning sessions During these
sessions the dilemmas and issues around the themes are being discussed The discussions will help to find ways to
make working with Specialist Contractors safer Besides this the discussions will help to recognize each individualrsquos
role in contributing to achieving zero incidents (Goal Zero)
Focus on two themesIn 2014 we will focus on two themes ndash working with
ldquoSpecialist Contractorsrdquo (ie Contractors who often
execute non-routine high risk activities) and working in
ldquoThe Line of Firerdquo For these themes extensive tools for
discussion are available
WVO subjects 2014February spillsleakage
March confined spaces
April specialist Contractors
May personal protection equipment
June hoisting and lifting
July LMRA
August TRA
September safeguarding
October hotwork
November line of fire
December training requirements
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
16
Next stepsAfter a theme has been covered during a safety meeting all participants should share their experiences and results
using a special form These forms will be compared during the sessions and also via a World Map This means that
everyone should submit the things he or she will be doing differently in order to prevent recurrence of incidents or
unsafe situations This way others will also gain an insight into the risk everyone has to deal with on a daily basis
Finally NAM will also implement the Reflective Learning concept into the Front Line Leadership training
The second theme is ldquoLine of Firerdquo Subjects within this theme are - among others ndash getting pinched the risk of
transportation on location and executing different activities at the same time In April of this year this material has been
tested at Norg UGS in the form of a pilot The subject appeared to appeal to a large group of people The available
materials should be used during safety meetings
REFLECTIVE LEARNING AT NAM PREVENTS INCIDENTS
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
17
zeroharmConference
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
18
Dana Petroleum Netherlands organized a Zero Harm Conference
on the 25th and 26th of June 2014 The objective of the conference
was to build a strong long term and sustainable relationship with
key Contractors This conference was an opportunity to share
information on HSE culture and systems and develop cross
learning Also it enabled us to further extend our safety
culture develop a lsquono blamersquo working environment
and achieve a common mindset of continuous
improvement in Zero Harm
Zero Harmis a statement a philosophy Zero
Harm is considered to be the foundation
of our Safety Culture Zero Harm is about
people environment and assets That includes
everybody working on behalf of Dana including you
Zero Harm is the belief that injuries and occupational
illnesses are foreseeable and preventable on or off the job It
defines the culture of doing business in a responsible way what is
acceptable and what is not
Amongst the participants of the Zero Harm Conference were a variety of Contractor
companies companies working permanently on one of Danarsquos facilities like Expro
Redwave and Oceanwide companies working occasionally on a Dana facility like SEW Venko
and Harsco and companies working on behalf of Dana but on a different location like a Shuttle
tanker (Knutsen) or a drilling rig (Noble Drilling Baker Hughes BJ and Schlumberger)
The theme of the conference was lsquoStronger togetherrsquo Dana Petroleum sincerely believes we
can actually get stronger together by working together We are in the EampP business we produce oil and
gas and we need your help to be successful and to be safe We have been successful and safe for
many years but we are not done yet Also in the future years we will need your help
We have invited a maximum of two persons per company one Supervisor and one
OperationsHSE Manager The Supervisor should be able to provide feedback from the
workplace and take the message back to the work floor The Manager should do
the same to the office-based personnel working on behalf of Dana Petroleum
Netherlands
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
19
Keynote presentation was given by Dr Jop Groeneweg Assistant Professor at
the Unit of Cognitive Psychology at Leiden University about lsquohow to make the next
leap forward in safetyrsquo The interesting conclusion was that rather than focusing on the
risk management process you should focus on getting the primary process right
Another keynote presenter was Marc Gallagher about lsquoputting safety first in Formula 1 for twenty
yearsrsquo Having worked at the forefront of the Formula 1 motor racing industry including executive
roles at Jordan Grand Prix Red Bull Racing and Cosworth Mark Gallagher delivers inspirational business
lessons learned from a diverse career spanning almost thirty years in this high technology sport In 1994
the lsquoPiper Alpharsquo of Formula 1 occurred when three people got killed in the formula 1 Grand Prix in Imola Italy
amongst others Ayrton Senna whorsquos three times world champion Formula 1 From Gallagherrsquos perspective there are
many similarities between Formula 1 and the Oil amp Gas industry not only in terms of risk management but also
what you can achieve with excellent teamwork for example performing a pit stop in 192 seconds like the
Red Bull Formula 1 team
Also HSElife UNIO was presented to the audience In a short presentation the initiative was
explained as well as its history goals and offerings Visitors of the conference received
a free Contractor membership of HSElife UNIO including a subscription to HSElife
magazine
The afternoon consisted of two workshops organized by Opteamise
The first workshop addressed lsquoStop momentsrsquo (Last Minute Risk
Analysis) whereas the other covered the topic of the right
to intervene
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
20
zeroharmConferentie
Andreacute Pietjou General Manager Oceanwide
ldquoThe Zero Harm conference was very useful and instructive Upfront lsquoZero
Harmrsquo seemed a bit ambitious to me but after the presentations in the
conference I became convinced of the feasibility of this goal However
harmonization of rules and regulations is essential in this and it requires the
right mindset of all stakeholders involvedrdquo
Annemiek Boelens Workshop Facilitator Opteamise
ldquoDuring the conference Irsquove noticed we all aim for a safe working environment We are
really unitary in this Still it is challenging for everyone to take ownership for continuous
professionalization Despite the right intentions unsafe situations still exist These are
result of distractors on worksite whenever safety comes in second place Crucial to
prevent these unsafe situations are early moments to stop like shift handover permit to
work and last minute risk analysis Besides harmonization of rules it is challenging too
to harmonize quality of these stopmoments
Piet de Boer QHSE Manager Bluestream
ldquoIn a conference like this it is nice to be able to meet each other face-to-
face Harmonization is required in order to create safety and efficiency in the
workplace and also to become more cost efficient HSElife UNIO is a great
initiative the offered material and training programmes are very useful However
real harmonization of rules remains a big challengerdquo
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
21
David Inman Country Manager Baker Hughes
ldquoThe conference was enjoyable and very much Dana-esq with the lsquoZero
Harmrsquo theme being not only simple but covering all facets in our daily work
Harmonization of rules in the industry is a long way off where it should be but
is crucial to have everyone onboard to help drive towards this common goal
HSElife UNIO has a pivotal role in this regard and is trying to make life a little
simpler for us allrdquo
Stefan von der HeideTeamleider Engineering BPC
ldquoI was very impressed by Danarsquos Zero Harm conference We work in a constructive
manner to create safety and wellbeing for our people in the field for example
because of constructive collaboration between Contractors and Operators
Also employees are motivated to continue working in a safe way because of the
opportunity to evaluate the effect of newly implemented measuresrdquo
Bart DijkhuizenQuality Advisor Dana Petroleum Netherlands ldquoI am very much in favour of harmonisation The sooner the better
It creates clarity reduces costs and it is very beneficial for HSE
However harmonization is difficult since stakeholders in the industry
aim to keep their own identity HSElife UNIO is well on track by
getting to work by being a leader and by setting an example of the
good work
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
22
Operations
From
to
Processengineering
Janneke van Wingerden is a NAM process engineer at
AnjumUreterp From 1 July she is the temporary stand-in Cluster
Team Lead of these locations How does she feel about the cross
over to Operations Does it change her view of the operational
environment And how is her view of Operations being influenced
by her involvement with an incident investigation
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
23
ldquoIn my opinion every engineer should have operational experiencerdquo Janneke says ldquo It is important
to know how things really go on the shop floor and itrsquos a good thing to also see the other side of the
coin By working in Operations you learn a lot about the effects of a plant change and about what
needs to be done to implement it Itrsquos a useful experience for every engineer because it helps to
think the impact of such a change throughrdquo
What is your first impression of the operational environmentldquoItrsquos all very hectic and a lot of things come your way For instance therersquos a lot to take care of so
you need to do a lot of planning We have four installations with a number of satellites Wersquore very
busy with all activities needing to be done at the satellitesrdquo
Operations is expected to make sure that the workplace is safe Janneke tells us ldquoThis means
that someone from my team has to be there to manage the activities in order to really be able to
guarantee this safe workplace Sometimes things are being done unexpectedly at the last moment
Then we have to adapt our planning This may result in someone who is supposed to be working at
a certain location suddenly has to go work somewhere else and vice versa In these circumstances
you also need to take into account that every site has its own dynamics ndash all sites are not the
same and not everybody is familiar with every site In these cases we talk it over with the people to
determine if it will be safe and if they feel good about having to work somewhere elserdquo
What is the biggest challenge of working in an operational environmentldquoMaking sure that the installations keep running smoothly So if therersquos some breakdown this has to
be solved as soon as possible We want our wells running continuously in order to produce as much
gas as possible In short continuity is a major challengerdquo
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
24
What do you expect from working in a operational environmentldquoAs a process engineer you have a little more distance from the daily operational process ndash itrsquos your
responsibility to design installations and to adjust installations - in other words plant changes At this
moment I now am the plant change user and I can follow how the change is being implemented I also
see how the cooperation with the project department goes and how the projects are being delivered This
is nice but foremost itrsquos a learning experience Now that Irsquom closely involved in Operations I expect to
learn a lot about what people have to do exactly to make sure that the installations keep running In other
words about how it really worksrdquo
What is the main difference between Process Engineering and OperationsldquoIn the operational environment activities taking place here and now mostly determine your own actions
As a process engineer yoursquore more concerned with the main issues of problems possibly arising in the
future and also with searching for the cause of problems having arisen in the past Now all of a sudden
Irsquom the one asking the process engineer to analyze a breakdown And the one asking the mechanical
department to see if we can find a solution for failing or corroding valves Before I was performing these
services and now I ask the service departments to help me To me that is the main differencerdquo
How does your experience as a process engineer help you in the operational environmentldquoThese experiences are very useful because I know our installation processes well I know exactly whatrsquos
going on within an installation That also helps me to understand more quickly what is happening when
a breakdown occurs The service department is located at our headquarters in Assen and it is also an
advantage that Irsquom able to find the right people very easily and ask them to help me think of a solution to
a breakdown That is very helpfulrdquo
Yoursquove been involved in the investigation of an incident that happened at Warffum What was the incidentldquoSome repair work had been done to the installation Before starting up the installation again the
Emergency Shut Down system (ESD) was tested among others During the test the Pressure Safety
Valve (PSV) ndasha safety valve in our low pressure system ndash opened This valve guards against too much
pressure in the low pressure part of the installation Together with a team I investigated how this incident
could have happened and where the cause within the process could be foundrdquo
What was concluded by the investigationldquoWhen testing an ESD system pressure is taken off all installation parts Valves are opened and the gas
is being transported to the flare through different pipes In all probability the gas had cooled down so
much that possibly an obstruction arose ndash the forming of ice or hydrate This resulted in counter pressure
within the pipe system Which in turn resulted in the gas flowing in the opposite direction towards the low
pressure part of the plant
FROM PROCESS ENGINEERING TO OPERATIONS
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
25
There the PSV opened in order to prevent too much pressure in the first vessel Our Contractor Tebodin
has searched the design looking for the cause of the forming of ice or hydrate The results of this search
have eventually led to an adjustment of the plant design ndash now the pressure is first being taken off the
high pressure system and only after that from the low pressure systemrdquo
What have you learned from this investigation ldquoIrsquove learned a lot about the reasons behind the design of our flare system and about the requirements of
such systems Therefore we designed a steady blow down process ndash depressurizing the plant in phases
This way wersquore improving system safety and integrity Moreover we work in teams in cooperation with
different disciplines so we can learn from each otherrdquo
Has the investigation changed your view of the operational environment where you work nowldquoYes absolutely Safety comes first I can well imagine that the guys at the plant had a big scare when
that valve opened Understandably they didnrsquot know immediately what was happening Those valves are
the last security gate to guarantee system integrity They were bombarded with all kinds of questions and
reports had to be filled out In these cases it takes a lot of time before any findings are made Thanks to
my current role in Operations I can understand that it takes time before you get an answer because the
studies are complicated This helps me to communicate with my people ndash I can explain why we have to
wait so long for answers This way I can be the bridge between the colleagues in Assen who help us with
the design and management of the integrity of our installations and the guys on the shop floor who just
do their daily work and manage the installationrdquo
How do the results of the investigation get to the men on the shop floor so that they can also learn from themldquoIrsquove presented the investigation results during a meeting where safety experts discuss incidents with the
operational organization Our operational manager for instance is present at these meetings During the
meeting it is being explained what exactly happened what the follow up was what will be adjusted in the
design and which temporary measures have been taken to make sure the plant can be operated safely in
the meantime That is how the results are being shared with operational management They discuss this
information with their people during safety meetings Since Irsquom the temporary Cluster Team Lead now
I chair the safety meeting which takes place once a month There I show them what has happened and
how itrsquos been followed up Besides that I explain the consequences for our cluster or the whole asset if
that be the caserdquo
FROM PROCESS ENGINEERING TO OPERATIONS
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
26
air
ergo
nomy
Workinghealthily at NAM
liquids
food
no s
tress
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
27
Healthy people are good workers In order to stay healthy you need to take care of your
body Like a car needs regular maintenance in order to prevent wear and tear
the human body also needs caring By giving the body what it needs
problems can be prevented Healthy food and the proper posture
form the basic ingredients required to maintain
a healthy body Your body is your
most important tool
However working is also good for your health At work the emphasis lies on proper working conditions
A good health and a safe workplace enforce the ability to work and to learn
Working healthily With ldquoGoal Zerordquo in focus NAM Asset Land in the turnaround season 2013 introduced a number of new
activities aimed at reducing even more the possibility of work related accidents One of these activities
is called STOPSPORT With this activity NAM helps their employees to be more aware of the advan-
tages of working healthily Guided by a physical therapist the employees are being advised on their
posture and their workplace ndash during their work activities at the plant This takes place not only during
the joint daily start of work but also individually at the workplace Moreover the employees daily enjoy
a healthy lunch These measures have proven successful Employees feel fitter mind their posture and
the atmosphere at work is excellent
In the turnaround season 2014 STOPSPORT will be active on 4 locations ndash at Anjum Munnekezijl
Wildervank and Collendoornerveen
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
28
Click here and take a look at the film
in which NAM employees share their
STOPSPORT experiences
Project Manager Cofely ldquoIt is noticeable that many
problems solve themselves ndash at the table or
just at work on the plant People are more open
And I get less questionsrdquo
Solving a problem beginsby recognizing its causeOften physical problems slumber For example the cause of most back problems is making encumbering
moves or maintaining a wrong body position for a longer period of time The physical therapists observe
that almost everybody recognizes the subjects they talk about ndash and have questions of their own about how
the human body works Recognizing the cause of a problem often already offers a significant part of its so-
lution Physical therapist Onno Voerman gives an example ldquoThe amount of concentration is often related to
the level of fluid in the body Our measurements among the employees show that in general this level is too
low We found that after 1 PM almost nobody drinks anything anymore until they get home around 6 PM
This fact combined with an irregular eating pattern leads to irritation and fatigue from around 3 PM ndash which
is the period in which work is being rounded up and the drive homewards takes placerdquo
WORKING HEALTHILY AT NAM
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
29
Advice at the workplace In order to be able to offer the right advice to the employees the physical therapists accompany them
on a daily base Theyrsquore present when the employee does his or her job and offer their advice on work-
place or body position at the same time
Personal approachThe physical therapists take on a personal approach First they discuss health and fitness related sub-
jects with the employee Subsequently they try to increase the level of awareness by asking questions
and sharing their experience
Employability NAM wants their employees to work safely healthy motivated and well within their organization For
a high level of employability means that employees can deliver added value to the organization and
to themselves in the present as well as in the future Organizations aiming for a high level of employ-
ability are better equipped to handle changes This has a positive influence on productivity health and
employee satisfaction and involvement
WORKING HEALTHILY AT NAM
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
30
ABCDACH
IEVED
BEN
EFITS
CH
ALLEN
GES
DO
NE
XT
Q2 Q3 2014
video
onscreen presentation
brochure
HSE guidelinesmei 2012
THE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
HASBEST
KERAMISCH MATERIAAL
HSE LIFE
HSE guidelinesmei 2012
HASBEST KERAMISCH MATERIAAL
HSE LIFETHE NATIONAL OILampGAS INDUSTRY STANDARD FOR PROFESSIONALS
1
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
31
ACHIEVED
BENEFITS
App HSElife UNIO available in Apple and Android store
The promised HSElife UNIO App can now be downloaded
from the Apple and Android stores
Contractor engagement meeting held
To bring Contractors closer to HSElife UNIO
an engagement meeting has been held Read about
the results in this magazine
More and more Contractors activelysupporting and using HSElife UNIO materials
More and more Contractors are using the HSElife UNIO material They are also involved in its ongoing development and
updating Their contributions are vital because the material is ultimately intended for their personnel
Adaptive site with more and more visitors
The new site is lsquoadaptiversquo meaning that its presentation is tailored to the screen you are using The interactive onshore and offshore
videos and lsquoLessons Learnedrsquo are not yet available on mobile devices but that will change soon
More and more harmonisation ongoing saving Companies and Contractors a lot of money by not developing their own materials
Wider involvement and increasing use of the materials and training courses have reduced the need to develop separate in-house
products and have saved a lot of money But it is important that we actually accept each otherrsquos materials so that our activities are
more harmonised Not just on paper but on the ground as well
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
32
Lessons Learned pilot needs more guidance
There is now plenty of material available on the HSElife UNIO website To guide
users focal points and other stakeholders through it all we have also developed
a one-day training course In addition to explanations
the course features practical exercises with modules
like CARE and Lessons Learned Visit the website to
register The training day includes a delicious lunch
Changes in documents and site need more structure to manage the changes
Further development of HSElife UNIO is essential so this is an aspect
we are actively working on However managing all the changes is an important factor we must not forget For this
reason the companies and Contractors are going to be more closely involved in the change process
Line awareness of and -involvement with HSElife UNIO
As with the Contractors we also want to engage the operational line more closely in the rollout of HSElife UNIO
materials To achieve this a consultative process with operations managers is being initiated
1 PILOTS Training day for Company and Contractors Focal Points and Lessons Learned to be planned
2 Involving Operational Safety Managers in HSElife UNIO Steering Committee
3 Focussed communication towards Contractor Members
4 Update Hoisting amp Lifting materials and Website update
5 HSElife UNIO Conference planned for Q2 2015
6 Preparation of next theme ldquoHazard Huntingrdquo
CHALLENGES
DO NEXT
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
33
John van Schie of NAM andJuumlrgen Joosten of Centrica are blogging about the lsquoManagement of Safety Health amp Environmentrsquo (MoSHE) Masterrsquos programme that they are taking at the Delft University of Technology Read their blog
HSELIFE UNIO ABCD gt ACHIEVED BENEFITS CHALLENGES amp DO NEXT
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
34
Hoi Juumlrgen
Hi Jurgen
Itrsquos been a while since our last contact Since our study modules have been completed we donrsquot see each other as
often We have successfully completed the Heineken assignment The final presentation went well and the end
meeting was very pleasant We agreed to get together again by the end of this year to see what has happened with
our advise So it was last March when I saw any of my fellow students Luckily some of my colleagues are doing the
same study and now and then I can discuss with them the pressure Irsquom under because of the writing of my thesis
I must say that it weighs heavily on my shoulders In my opinion itrsquos about 70 perspiration and 30 inspiration
ndash by which I mean itrsquos all about old fashioned writing and perspiring during the effort While Irsquom writing brilliant
ideas come regularly into my head However itrsquos not always easy to fit them into the research assignment Irsquove given
myself So it still comes down to a lot of deleting
Itrsquos not only the writing that makes me perspire Irsquove decided to set up a survey for the research assignment It takes
many hours to design the survey and sending it out within a large organization such as NAM But I succeeded The
survey has been sent and people can fill it in at this very moment Response up till now is very good There is still
a week left to react Through this survey I can fathom the degree of NAMrsquos and three other external companiesrsquo
organizational resilience Irsquom very curious about the outcome In the meantime it looks as if I can deliver a first draft
to the reading commission by the end of July Althoughhellip in the coming weeks my father has to go to hospital in order
to undergo a serious operation They will remove a tumor from his gut It will take up some of my time to accompany
him during this process Looking at it now I think I will be able to fit it in but itrsquos difficult to know exactly how much
time will be needed Whatever happens my father comes first We will see It will probably be asking a lot from
my personal resilience A good way to practice what Irsquove learned and read How is your thesis on High Reliability
Organisations developing Now that Irsquove studied the syllabuses I think with Resilience and High Reliability our
subjects are not that far from each other What do you think
Are you still getting around to reading thrillers I do still read to relaxbut not as much as I normally do Luckily I
donrsquot have any injuries at the moment so Irsquom able to do some running for relaxation By combining this with yoga
I can handle the stress of the thesis fairly well And what do you do to empty your head
Irsquoll hear about it or maybe see you Soon I hope ndash perhaps at the HSElife UNIO Steering Committee meeting
Groet
John
TOILING AND SWEATING FOR HSE
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
35TOILING AND SWEATING FOR HSE
Hoi John
Good to hear that all is going well and that yoursquove come so far already In any case yoursquore a long way ahead of me Irsquom struggling with this dilemma you see In the beginning I was very enthusiastic about the idea of writing about High Reliability Organisations (HRO) but Irsquove changed my mind This is because I want to do a research that will actually be used A research that can really add some value ndash not something that will perhaps disappear in some drawer More and more Irsquom getting the notion that the subject I initially wanted to do is not quite the right one Centrica supposedly is ready for the next step on the ldquo Safety Culture ladderrdquo But whatever gave me the idea that wersquore proactive More often than not I get a wake-up call Wersquore not there by a long shot We should document events much more thoroughly our systems should be much more aligned To be honest I also donrsquot think wersquore resilient enough So I think that taking the next step towards HRO is still a bridge too far although I would wish for it more than anything else Irsquom left wondering how on earth I could have thought of that one I still feel that wersquore doing well The number of incidents in our work are occurring less often we confront one another on our behavior we research everything to the core and each near-accident can lead to many points of improvement Irsquom really confident enough to say that wersquore on the right path But still something is missing Donrsquot ask me what this is because I donrsquot have an immediate answer to that Obviously it has to do with the internal reorganisation the incidents still occurring and the fact that we donrsquot seem to be able to prevent these incidents from happening By which I donrsquot mean the incidents within our own organisation but those within the industry as a whole When an incident happens within an organisation I find it odd that this organisation only discusses research results and improvements internally as opposed to sharing these with the whole industry ndash with their Contractors colleagues and even their competitors For we should all want to learn from each otherrsquos mistakes faults or just hard luck donrsquot you agree Why is it that we all use different safety glasses when it is a proven fact that there is just one kind that really prevents grindings from getting into the eyes Why do many incidents still happen as a result of incorrectly worn safety gloves How is it possible that one Operator allows people to wear unprotected ankle boots while another doesnrsquot Shouldnrsquot we all want and be able to strive for the best possible And these are just some examples On the few occasions that incident research results were shared within the industry my eyes certainly opened They made me realize that wersquore still not where we should be How can I think that wersquore a High Reliability Organisation when the incidents occurring at other Operators could have happened in our own organisation as well Therefore I think there is more to be gained by learning from each other ndash not only within HSElife UNIO but also within NOGEPA I would like to include the Contractors as well Within NAM Irsquove seen some commendable initiatives ndash the golden idea the cooperation between several Contractors etcetera I want to learn more about these initiatives Therefore I will defend and deliver my thesis at a later stage because I still need to find out a lot of things and still have some reading up to do All of this doesnrsquot leave me a lot of time for my favorite genre ndash crime novels Anyhow I do still have enough time to read one book a week To escape into literature And after thathellip back to working hard and doing my homework
I really think itrsquos great that yoursquove come so far already ndash Irsquom ldquojealousrdquo Good luck and I hope to see you soon
Greetings
Juumlrgen
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
awareness
In 2009 State Supervision of Mines (SSM) started the
inspection project ldquoExposure to Dangerous Substancesrdquo
involving 18 mining and drilling companies It was
concluded that on the shop floor there is insufficient
supervision regarding working with dangerous substances
and too little awareness of the health risk involved
36
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
ldquoWe want to share the findings of the project with the Oil and Gas Operator personnel in the Netherlands
including their Contractors so that we can work together towards a greater awarenessrdquo says SSM Head
of Operations Roel van de Lint ldquoTo this purpose we will organize a theme event on the 4th of November
of this yearTogether with the industry we would like to find the answer to the question of how to create
more awareness We look forward to hearing from employee representatives (work council members)
their ideas and thoughts on this subject At the same time we will ask for their support in the matter
because in the end we need to reach the man on the shop floorrdquo
Considerable health damageIn the long term the exposure to dangerous substances or biological agents will result in considerable
health damage within the industry in the Netherlands A RIVM exploratory survey provides us with
an integral estimate of illness related to exposure to dangerous substances at work ldquoThe survey
states that within the whole industry in the Netherlands each year 1853 deaths occur 17000 new
occupational illnesses appear and 47000 lost years are addedrdquo says SSM Senior Inspector Operations
Jan van Driel ldquoAsbestos is the main culpritrdquo
Inspection project main conclusionsbull Contractorsrsquo personnel are the most at risk
bull Insufficient supervision on the field work
bull Insufficient supervision on the (implementation of) a proper factory hygiene strategy
bull More advertency is required regarding the distribution of relevant safety information
37
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
AwarenessVan de Lint ldquoWe want employees to understand what
might happen when working with dangerous substances
They should realize the need for occasional extra checks
They should be critical and ask themselves questions
ndash Does the Permit-to-Work provide me with enough
protection Do I think the situation is safe enoughrdquo
Employer and employee image-formingbull 3 of employers in the Netherlands are aware of the risk involved
bull 30 of the companies work with dangerous substances
bull 14 of the employees are being exposed to these
bull Only 5 of the employees feel that sufficient additional safety measures are being taken
Bron Arbobalans 2011
38 HEALTH AWARENESS
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
Risk Inventory and Evaluation (RIampE)One of the projectrsquos conclusions is that not all safety and health information is up-to-date Van Driel
says ldquoIn many cases you find old safety instruction sheets or old shop floor instruction cards Thanks
to our project all mining companies have now updated their RIampErsquos but the link to the information on the
shop floor is absentrdquo
When a company does not have updated safety information sheets one can never be sure if the
transition of the information to the shop floor has been made correctly Van de Lint adds ldquoThe
companies recognize the poor quality of safety instruction sheets and they have initiated a substantial
improvement trajectoryrdquo Another conclusion of the project is that on the shop floor the RIampE is hardly
known and that the HMI and Operators hardly use it ldquoIn fact one should insert the main RIampE results
within onersquos Permit-to-Work Task Risk Analysis and Last Minute Analysisrdquo
39HEALTH AWARENESS
from left to right Jan van Driel and Roel van de Lint (SSM)
Pier van Spronsen (The WAT Group) and Piet van Dam (Shell)
HSElife UNIO PresentationDuring the theme event on the 4th of November an HSElife
UNIO presentation will be given in which the common interest
regarding working safely and health will be emphasized
The results of the 4 November event will be published in one
of the upcoming HSElife magazine issues
Your work council representative will shortly receive an invitation for the theme event It is therefore of the
utmost importance that you inform your work council representative about your own experience regarding
dangerous substances
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014
for industry by industry
HSElife is a forum for those working in the petroleum and natural gas industryHSElife focuses particularly on those working wherever HSEW is really an issueor really should be an issue on the shop floor
HSElife magazine is published byThe WAT Group BVPO Box 237380 AA KlarenbeekThe Netherlands+31 6 462 95 25 6 (7 8)
wwwthewatgroupcom On this issue workedThera Idema Marjou Janse Marcel van Spronsen Veselin Raznatovic Pier van Spronsen Steacutephanie van Stockum Janine IJssel de Schepper Bob Janssen Marc van Baasbank Janneke van Wingerden Evelien Brascamp Lars van der Zande Jan van DrielRoel van de Lint Patrice Hijsterborg Sonja Riemersma Bart Dijkhuizen Herman Baars and the Members of the HSElife UNIO Steering group Piet van Dam Ronald PijtakJan Jager Sietse Wijnstra Gerard Burgers Sander Floore Rik van der ZeeFelicia Wolting Edwin Harteveld Frits van der Wilt Marc Kloppenburg Ronny AliJuumlrgen Joosten John van Schie Alexander van der Zee and Ben Waardenburg
Please e-mail any comments about subjects discussed in this magazine toinfothewatgroupcom attn Janine Ijssel de Schepper
Articles may not be taken from this publication within the meaning of Article 15 of the Netherlands Copyright Actcopy The WAT Group BV 2014