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HSL Ticketing, Passenger information and Fare system 2013->2016Pirkko Lento, Helsinki
17.4.2013
Travel card since 2002The metropolitan area •Helsinki, Espoo, Kauniainen and Vantaa •an integrated ticketing system based on tariff zones since 1986•Travel card since 2002 The third zone •Kerava and Kirkkonummi 2006-07•Sipoo 2012
Over 800 000 travel card users
Pornainen
Kerava
Sipoo
Järvenpää
Tuusula
Nurmijärvi
Mäntsälä
Hyvinkää
Helsinki
Vantaa
Espoo
Kirkko-nummi
Vihti
Kauniainen
Buses1,530 buses, 3,200 drivers
Trams120 trams, 300 drivers
Local trains167 train units, 34 stations, 300 train conductors
Metro16 metro stations, 42 carriage sets
Suomenlinna ferry4 ferry terminals
Daily usersApproximately 1 million boardings in the system every day
Current Travel Card System
The tickets used now• Zone based fare and ticketing system• Travel card with season tickets: 80 % of the
passengers• Travel card with stored value -> single journey
tickets bought from the card reader: 10 % of the passengers
• Single tickets 10 %– Single paper tickets from the drivers and ticket vending machines– Tickets on disposable contactless cards 2h, period 1-7 days,
Suomenlinna ferry 12h– SMS single tickets
Financing PT
Ticket revenue
Helsinki internal 23.3 %
Regional tickets18.4 %
Espoo internal 2.5 %
Vantaa internal 1.8 % Extended regional tickets 1.7 %
Kirkkonummi internal 0.1 %
Kerava internal 0.1 %
Kauniainen internal 0.02 %
Municipal contributions
49.5 %
Ticket revenue47.9 %
Government subsidies for public transport 1.0 %
Income from charges 0.8 %
Other income 0.5 %
Rental income 0.4 %
Operating income EUR 558.2 million in 2012
Metropol 0.03 %
The Future• Ticketing and Information System
(TIS2014) –project– renewal of the travel card system
– implementation of real-time information for passengers, contractors and operators
-> contract 5/2012-> in use by the end of 2015
• Renewal of the fare and ticketing system at the same time / soon after -> 2016?
• Both projects started in 2006
Vision: TIS2014 and the new fare systemThe new ticketing, passenger information and fare system is •suitable for the expanding Helsinki region•well functioning, clear and easy for the customer to use•give real-time information before and during the journey•the pricing is considered fair and •the system can easily be expanded geographically during its lifespan.
Current Travel Card System + TIS 1st phase
Idesco -> Desfire
Single ticket
Card reader
SMS ticket
Tourist Contact Card-> Mifare Ultralight
TIS2014 - What is so special?• The first metropolitan area renewing an existing
contactless ticketing system• Real-time transaction and communication system
both for ticketing and information• Fully integrated ticketing and information system
based on SOA architecture model• Independent service components• Readiness for contactless EMV and NFC-solutions
3.11.201
The new fare zones: Circle/arch model
The Circle Zone Model • Zone boundaries are based on the distance from the
centre of the Metropolitan area (the centre of Helsinki) • The new zones will not necessarily follow any municipal
boundaries• There will be no internal tickets, only circle zone tickets• The customer will always buy two circle zones in the
inner circle zones area (A, B and C) • The cheapest tickets will often cover a larger area than
the present system • The circle model is easier to expand, if/when the HSL-
area expands and/or the municipal structure changes
LIJ2014-PROJECT 2012 2013 2014 2015
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Set-up phase
Specifications phase
Design and developmentphase (S)
Integration testing (supplier) (I)
Acceptance testing phase (V)
Pilot phase (K)
Roll-out phase (K1)
Options Specification V KS K1I
TIS2014 time schedule
The fare system 2016- next steps • Defining the principles of ticket prices and long term
tariff policy– Pricing of the zones and ticket types (season
ticket, value ticket, single ticket)– Reduced price ticket groups, free travel
-> The effects on PT use, municipal economy etc
-> the opinions/statements of the municipalities• HSL Board’s decision on the principles in December
2013• How will the customer see the new system? Planning
has started with TIS2014