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HTT 250 Week 1 Assignment Organization Chart Hotel Front OfficeHTT 250 Week 1 CheckPoint Total Quality ManagementHTT 250 Week 1 CheckPoint Lodging PropertiesHTT 250 Week 2 CheckPoint Hotel Price ComparisonHTT 250 Week 2 DQsHTT 250 Week 3 CheckPoint Average Daily RateHTT 250 Week 3 Assignment Revenue Management

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HTT 250 Week 1 Assignment: Organization Chart Hotel Front Office (UOP)

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Answer the following questions in 700 to 1,050 words: How is a front office important to a hotel? Which department is most important to the success of the front

office and why? How might the front office in a small- or medium-size hotel differ

from the front office in a large-size hotel?

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HTT 250 Week 1 CheckPoint Lodging Properties

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CheckPoint Lodging Properties Resource Ch. 1 of Hotel Front Office Management Answer the following questions in 200 to 300 words What are the different types of lodging properties? Why are there so many different types? Why has the industry moved to all of these types and brands? Is it

working?

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HTT 250 Week 1 CheckPoint: Total Quality Management (UOP)

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Resource: Ch. 3 of Hotel Front Office Management Read Case Study 301 on pp. 91–92 of the text. Assume you are the front office manager for a full-service hotel. Analyze the situation and discuss solutions for improving

communication between departments in your hotel. Follow the questions at the end of the case study

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HTT 250 Week 2 CheckPoint: Hotel Price Comparison (UOP)

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This CheckPoint is based off of Discussion Question 2. Resource: Appendix E and travel and hotel Web sites Visit the hotel’s Web site and research its prices, in addition to the

two to three travel booking Web sites you researched. Then, call the hotel for their best rate for your dates of travel. Most hotels have toll-free reservation lines.

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HTT 250 Week 2 DQs (UOP)

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HTT 250 Week 2 DQs

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HTT 250 Week 3 Assignment Revenue Management

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Assignment: Revenue Management· Resources: Ch. 6, the Yield formula on p. 172 (Ch. 6), and Scenarios 1, 2, & 3 on p. 179 (Ch. 6) of Hotel Front Office Management· Begin this assignment by answering the following question: How is yield management, or revenue management, used in the hotel industry?· Complete the following three scenarios on p. 179 of the text.

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HTT 250 Week 3 CheckPoint: Average Daily Rate (UOP)

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Resource: Ch. 6 of Hotel Front Office Management Assume you are a hotel front office manager. Consult Ch. 6 for

details about duties of the front office manager. In 200 to 300 words, answer the following questions:

What tools do you possess to develop a higher average daily rate (ADR)?

Do you favor higher occupancy or a higher rate?

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HTT 250 Week 4 CheckPoint: Front Office FAQs (UOP)

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Resources: Ch. 7, 8, & 9 of Hotel Front Office Management· Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with guests who claim their bills are wrong.· Include at least five FAQs your staff might ask and provide answers to those in the list. It may be helpful to provide scenarios and suggested steps

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HTT 250 Week 4 DQs (UOP)

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HTT 250 Week 4 DQs

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HTT 250 Week 5 Assignment: Night Audit Application (UOP)

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Resources: Ch. 10 of Hotel Front Office Management Analyze Hotel Affluent’s Wednesday Night Audit in Appendix F. Answer the following questions: In which categories is the hotel closest to reaching its goals? In

which categories is it the furthest? What challenges or issues may be affecting the areas where the

hotel is not meeting goals

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HTT 250 Week 5 CheckPoint: Night Audit (UOP)

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Resource: Ch. 10 of Hotel Front Office Management Answer the following questions in 200 to 300 words: Why is the night audit important? Why does a hotel need to keep track of its financial transactions

each day? How has the process of the night audit changed over time?

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HTT 250 Week 6 CheckPoint: Service Management Program (UOP)

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Read Case Study 1101 on pp. 332–333 of the text. Answer the question at the end of the case study.

Describe two creative ways to present a service management program to persuade manager buy-in.

Write a 200- to 300- word response  

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HTT 250 Week 6 DQs (UOP)

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HTT 250 Week 6 DQs

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HTT 250 Week 7 Assignment: Motivation Theories (UOP)◦

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Your hotel front office has enthusiastic, motivated employees, but also has unenthusiastic, obstinate employees. You are concerned that the level of hospitality is suffering.

Resources: Ch. 13 of Hotel Front Office Management Answer the following questions based on the scenario: What motivation theories would you apply as front office manager?

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HTT 250 Week 7 CheckPoint: In-house Sales (UOP)

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Resource: Ch. 13 of Hotel Front Office Management Answer the following questions in 200 to 300 words: What role does the hotel front office have in promoting other hotel

services? Who would you include in a brainstorming session to address

improving the point-of-sale office?

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HTT 250 Week 8 CheckPoint: Hotel Security (UOP)

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Resource: Ch. 14 and the CPTED guidelines on p. 383 in Ch. 14 of Hotel Front Office Management

Select a small, medium, or large lodging property. As director of security, choose three key areas to focus on to improve security while remaining within your budget.

Review the CPTED areas on p. 383 of the text and prioritize three areas you think are most important.

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HTT 250 Week 8 DQs (UOP)

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HTT 250 Week 8 DQs

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HTT 250 Week 9 Final Project, appendix B C D (UOP)

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A Day in the Life of a Hotel Front Office ManagerAs the front desk manager for a large hotel with conference space and ballrooms, most of your days are busy; however, today is particularly busy. Your hours are normally 5 a.m. to 5 p.m. but sometimes you stay late if there are situations that require your attention. All week you have been anticipating and planning for the busy upcoming holiday weekend. Two major events are happening: the county health inspector’s semiannual visit to your kitchen and restaurant, and the wedding reception

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