Huddle design creates charismatic services.
The more insightful the designed service experience, the more it
will return to your business.
It will return in ways that you expect, like customer loyalty, increased demand or stronger
mindshare, but also in ways that will surprise and delight you.
WE CANIdentify opportunities to improve your service with current customers, or extend
your service to attract new ones.
Form customer experience strategies so
that you can operate your business knowing
how to consistently please your customers.
Develop differentiating product or service concepts using experience design methods
and prototyping so that the concepts are
easily communicated, grounded in business
relevance with the customer at the centre.
WE THINK
Service design is a multidisciplinary approach that looks at the end-to-end design & delivery of a service to the market.
We think of services as having
three main dimensions:
People1.
Interactions2.
Relationships between these over time3.
We seek to gain insight into these
dimensions so that we design charismatic
services in line with your brand and your
business requirements.
WE SOLVEOur approach is based on building
a foundation of understanding:
Get to know our client’s customer.1.
Get to know our client’s business.2.
Become intimate with our client’s need, 3.
want, problem or whim.
Thoughtfully apply our methods and 4.
experience to create a charismatic
service by solving problems,
developing new strategies and
demonstrating concepts.
We use a facilitated approach to achieve
great outcomes quickly, and we also offer
this as service to our clients.
We work from the end customers’ perspective when designing for service, and incorporate experience design methods.
Our job as service designers is to understand all elements of your services which include:
how the service is delivered•
under what conditions•
within what context•
evoking which emotions•
by whom•
for how long•
using what tools and which processes.•
WE WORK
WE SEEThe crucial point is that service design is best performed by those that can share an external perspective of your business. This perspective is fundamental to allow for revolutionary ideas to surface.
WE ARE
We are a mixed team of designers,
engineers, managers, analysts and
human factors specialists.
We all LOVE creating things which
are innovative, insightful and useful.
Having a diverse and experienced team
helps us get the mix right. We have
years of experience across automotive,
telecommunications, defence, oil, banking
and technology industries, as well as
academia and the arts. A couple of us
have MBAs, one has a PhD, and we have
enough degrees and diplomas to keep
the many business bases covered.
WE LOVE
We love that our company allows people
to do amazing things because we tap into
their passions.
Even the way we work is fun. Sketching,
Post-Its, movies, writing on glass, cutting
and pasting, colouring in, heaps of thinking
and prototyping. And our clients love it too.
So whether it is a new service offering,
a small tweak to an existing one, a new
product concept, an experience strategy,
a new method, process or framework,
we will love working on it and have fun too.
WE HUDDLEWe know we can achieve our best when we are working with people who are courageous, innovative thinkers who embrace change and also believe in fun and possibility.
If you would like to work together, contact us at [email protected]
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