HxRefactored - IBM Watson - Vance Allen + Sridhar Sudarsan

Welltok, Inc. IBM Watson Vance Allen, CTO Sridhar Sudarsan, CTO

Chat with us on Twi=er #Welltoklive @Welltok @IBMWatson

PAGE 2

First Consumer Health Op1miza1on solu1on leveraging the power of the IBM Watson Natural Language Processing and Cogni1ve Compu1ng technology

What is CaféWell Concierge?

PAGE 3 © 2014 InternaOonal Business Machines CorporaOon & Welltok, Inc.

Meet ScoB I’m creaOng a mHealth app!


PAGE 5

ScoB is Ready to Get Healthier I sit hunched over & drink

RedBull all day!

© 2014 InternaOonal Business Machines CorporaOon & Welltok, Inc.

ScoB Gets CaféWell Concierge


ScoB Now has a Health Concierge


ScoB Occassionally Travels for Biz NYC bound!

Hello, #HxRefactored


Hungry ScoB Where should I eat tonight?


He is Rewarded for Healthy Choices


ScoB Wants to Run in NYC

Achieve 10,000 steps per day to move your team into 1st place and get rewarded

Challenge accepted! Where should I run?


I’ve been coding all night

Hood is Up – ScoB is Stressed


ScoB Receives Unprompted Recs Concierge, you know me so well!


The Power of a Health Concierge

What could possibly smart enough to solve this problem? It’s not easy to get Sco= healthy.


Understands natural language

Generates & evaluates hypotheses

Adapts & learns

Watson understands me.

Watson engages me.

Watson learns and improves over time.

Watson helps me discover.

Watson establishes trust.

Watson has endless capacity for insight.

Watson operates in a timely fashion.

Watson is Cogni1ve Compu1ng


explorer

India

In May 1898

India

In May

celebrated

anniversary

in Portugal

In May, Gary arrived in India aaer he celebrated his anniversary in Portugal

Portugal

400th anniversary

celebrated

Gary

In May 1898 Portugal celebrated the 400th anniversary of this explorer’s arrival in India

This evidence suggests “Gary” is the answer BUT the system must learn that keyword matching may be weak rela:ve to other types of evidence

arrived in

arrival in

Legend Keyword “Hit”

Reference Text

Answer

Weak evidence Red Text

Ques1on Suppor1ng Evidence Beyond Simple Search & Keywords


Importance of Deep Seman1c Discovery

27th May 1498

landed in

arrival in

explorer

India

Para-phrases

Geo-KB

Date Match

Stronger evidence can be much harder to find and score…

§  Search far and wide

§  Explore many hypotheses

§  Find judge evidence

§  Many inference algorithms

On the 27th of May 1498, Vasco da Gama landed in Kappad Beach

400th anniversary

Portugal

May 1898

celebrated

In May 1898 Portugal celebrated the 400th anniversary of this explorer’s arrival in India.

Kappad Beach

Legend Temporal Reasoning

Reference Text Answer

Statistical Paraphrasing GeoSpatial Reasoning

Question Supporting Evidence

Vasco da Gama


Answer Scoring

Models

Responses with Confidence

Inquiry

Evidence Sources

Models

Models

Models

Models

Models Primary Search

Candidate Answer GeneraOon

Hypothesis GeneraOon

Hypothesis and Evidence Scoring

Final Confidence Merging & Ranking Synthesis

Answer Sources

Inquiry/Topic Analysis

Evidence Retrieval

Deep Evidence Scoring

Learned Models help combine and weigh the Evidence

Hypothesis GeneraOon

Hypothesis and Evidence Scoring

Inquiry DecomposiOon

1000’s of Pieces of Evidence

Mul1ple Interpreta1ons of a ques1on

100,000’s Scores from many Deep Analysis Algorithms

100’s sources

100’s Possible Answers

Balance & Combine

How Watson Works: DeepQA Architecture



“Medicine has become too complex. Only about 20% of the knowledge clinicians use today is evidence-‐based.”

Steven Shapiro Chief Medical & ScienOfic Officer

University Pi=sburgh Medical Center

Addressing Healthcare Challenges


Employers

Medical devices and diagnosOcs

Health plans

EducaOon

Public health

Social programs

Hospitals

Home health agencies

Physicians, nurses and

pracOOoners

Therapists

NGOs

Bio-‐ pharmaceuOcals Family

CommuniOes of care

Individual

Governments

of U.S. GDP consumed by healthcare spending

17.6%

Avoidable costs/yr. by be=er medicine adherence

1/2 trillion

Of 36 million deaths a=ributed to NCDs* could be prevented

9 million

4x People 60+ that will be unable to care for themselves by 2050

Watson in Healthcare

A World of New Possibili1es


•  Partnership between Welltok & IBM Watson •  Leverage the power of cogniOve compuOng

•  Natural language dialogue •  Technology that can handle unstructured content

•  Understanding of consumers’ health status and moOvaOons

So How Did We Do It?


•  ApplicaOon that can learn and adapt •  Understands your locaOon and preferences •  ConOnually gets smarter •  Provide Intelligent recommendaOons bases on different user a=ributes

•  Integrate mulOple sources of content – both structured and un-‐structured

Problems We Overcame


Access Watson Developer Cloud!using Watson Experience Manager!

Develop app “Powered by Watson”!using APIs !

Enrich Watson!with content!

Train Watson !using tools and experts!

Test app!functional andnon-functional!

Deploy application!

Building a Watson app

How Are We Doing It?

Content Inges1on

IdenOfy Content ,Transform, Curate and Ingest

ENRICH Both the quesOons and responses with a=ributes “we” already know

about a user

TRAINING Watson needs to be trained on how to process content for Health OpOmizaOon

ANALYZE QuesOons and responses to

gain more intelligent insights

Use Cases, Q &A Pairs, and Content AcquisiOon


Partnership

High Level Architecture / Data Flow

CafeWell

Partner

Public

CafeWell/Watson Content

Enrichment

Watson IngesOon

Watson Corpus

Watson Training

Sponsor

CafeWell Responsibility

IBM Responsibility

Content Acquisi1on


CONFIDENTIAL INFORMATION © WELLTOK 2009-‐2014 PAGE 27

Ex: Watson Being Used for Health OpOmizaOon

Ques<on: What should I do for my workout today?

Answer: You could go for a run in Central Park, bring your Fitbit Pebble and be closer to

earning $50 from Acme Healthcare.

Update the user’s profile and Social Health IOnerary and analyze transacOon stream

CaféWell Concierge Flow Concierge QuesOon Enrichment

Concierge Answer Enrichment You could go for a run in Central Park, bring your Fitbit Pebble and be closer to earning $50 from United Health Care. Why

don’t you invite RunnerDude100?

26 year old single male, insured with United PPO plan, who

lives in the zip code 11231-‐4710, currently at 23 St. & 5th Ave., NYCH, with health interests of running, hiking, and biking,

currently at 75 minutes of 120 minutes of my goal acOvity for the week, shown a recent tendency to be acOve outside, and

has been discussing men’s issues, what should I do?



Welltok Responsibility

IBM Responsibility

Answer Enrichment

QuesOons

QuesOon Enrichment

Answers

Intelligence Tuning

High Level Architecture / Data Flow Q&A Training


CreaOng the Experience

PAGE 31

Thank you!

Chat with us on Twi=er #Welltoklive @Welltok @IBMWatson

What is CaféWell Concierge?


Workflow Example


Answer: You could go for a run in Central Park, bring your Fitbit Pebble and be closer to earning $50 from Acme Healthcare. Why don’t

you invite RunnerDude100?


How Does it Work? •  “Teach” Watson how to process the content

•  Enrich the quesOons consumers ask by adding info we already know about them

•  Enrich the responses we receive from Watson to make it acOonable and engaging

•  Analyze & learn from the Q&A stream

CaféWell Concierge Recap

What is it? •  Enables users to ask quesOons, in everyday

language, and receive relevant, personalized, responses

•  Creates Intelligent Health IOneraries based on locaOon, health status, benefits, interests, acOvity level

•  UOlizes personalizaOon, recommendaOons, intelligence, cogniOve compuOng and natural language processing (NLP) to help consumers opOmize their health


•  Partnership between Welltok & IBM Watson •  Leverage the power of cogniOve compuOng

•  Natural language dialogue •  Technology that can handle unstructured content

•  Understanding of consumers’ health status and moOvaOons

So How Are We Doing It?


Date post:	20-May-2015
Category:	Health & Medicine
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HxRefactored - IBM Watson - Vance Allen + Sridhar Sudarsan

Health & Medicine