i-care online Manual for Organization UsersICOm manual draft Enter your email into the Email field...

Author: Jonas Ranebring Approved by: Date for approval: Document name: Version: v1.1

Doro Care www.doro.com/care | +46 (0)10 482 90 00 | [email protected]

Nyborgsvägen 197 Plutonsvägen 8 Derbyvägen 24 952 27 Kalix 791 40 Falun 212 35 Malmö

ICOm manual draft

i-care online

Manual for

Organization Users

GENERAL NOTE

THIS DOCUMENT CONTAINS INFORMATION ON DORO PRODUCTS. THE SPECIFICATIONS IN THIS DOCUMENT ARE SUBJECT

TO CHANGE WITHOUT PRIOR NOTICE. THE RECIPIENT SHALL NOT TRANSFER, COPY, MODIFY, TRANSLATE, REVERSE

ENGINEER, CREATE DERIVATIVE WORKS; DISASSEMBLE OR DECOMPILE THE PRODUCT OR OTHERWISE USE THE PRODUCT

EXCEPT AS SPECIFICALLY AUTHORIZED. THE PRODUCT AND THIS DOCUMENT ARE PROVIDED ON AN "AS IS" BASIS ONLY

AND MAY CONTAIN DEFICIENCIES OR INADEQUACIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DORO

LTD DISCLAIMS ALL WARRANTIES AND LIABILITIES. THE RECIPIENT UNDERTAKES FOR AN UNLIMITED PERIOD OF TIME TO

OBSERVE NON-DISCLOSURE REQUIREMENTS REGARDING ANY INFORMATION AND DATA PROVIDED TO HIM IN THE

mailto:[email protected]




ICOm manual draft

CONTEXT OF THE DELIVERY OF THE PRODUCT. THIS GENERAL NOTE SHALL BE GOVERNED AND CONSTRUED ACCORDING TO

SWEDISH LAW.

Copyright

Transmittal, reproduction, dissemination and/or editing of this document as well as utilization of its contents and

communication thereof to others without express authorization are prohibited. Offenders will be held liable for payment of

damages. All rights created by patent grant or registration of a utility model or design patent are reserved.

Table of Contents Overview.................................................................................................................................................. 4

Login .................................................................................................................................................... 4

Forgot password .............................................................................................................................. 5

Dashboard ........................................................................................................................................... 6

My settings .......................................................................................................................................... 7

Change password ............................................................................................................................ 8

User ..................................................................................................................................................... 9

Add new user ................................................................................................................................... 9

Search/Edit user ............................................................................................................................ 10

User role ............................................................................................................................................ 12

Sub Organization ............................................................................................................................... 14

Add new Sub organization ............................................................................................................. 14

Search/edit sub organization ............................................................ Error! Bookmark not defined.

Product .............................................................................................................................................. 14

Search/edit product ...................................................................................................................... 14

Assign/Unassign............................................................................................................................. 17

Notification ........................................................................................................................................ 18

Add new notification ..................................................................................................................... 18

Event types .................................................................................................................................... 18

Search/edit notifications ............................................................................................................... 19

Job Queue .......................................................................................................................................... 20

My Organization Settings .................................................................................................................. 20





ICOm manual draft

Appendex .............................................................................................................................................. 20

Appendex 1 ........................................................................................................................................ 20





ICOm manual draft

Overview This document contains descriptions of i-care online carephones functionalities available for

organization users.

Login Open your web browser and go to i-care online carephones web service login page

(https://www.icareonline.com )

Select login in under Carephones


https://www.icareonline.com/




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Enter the provided user name and password into the appropriate fields and click Login. i-care online

carephones web service language can be select by clicking the language flag.

Forgot password

In case you have forgotten the i-care online carephones web service password you can request for a

new password. Go to the i-care online carephones web service login page and click “Forgot

password?” button.





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Enter your email into the Email field and click Send and the i-care online carephones web service will

send an email with your password to you.

Dashboard The start page of i-care online carephones is the Dashboard. It contains the most important

information about the system and your products. The products that are listed in the not “Normal” list

is products that experience problems of some sort, products with following issues will be listed here:

Heartbeat missing level 1


All jobs that the user does is listed in the “User last job” list and all jobs that fails are listed in “Jobs

have failed” list.

The system message list contains messages from the system related to updates, upcoming events or

similar.





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My settings To change settings or password of your account, select Settings in top right corner of your screen





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Here you can update first name, last name and email address. You can also update time zone.

Language setting is related to what language the i-care online webpage shall have.

Page default value refers to the number of items each list can contain.

Change password

Change password by pressing change password button under My settings. Enter the new password

and press Save.





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User

Add new user

To add a new user of the organization, on the same level in the system as yourself or lower, select

User > Add New. Enter all credentials and press save to create a new user.





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Search/Edit user

Search user by selecting User > Search/Edit. Add Name, User name and press search. Select a user in

the search result to edit.

Edit user details or sub organizations that user has access to by selecting corresponding edit link.





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Sub Organization access

Remove or add access to sub organizations for the user. On the left shows all available sub

organizations for the user, and Assigned sub organizations shows all sub organizations that the user

has access to. In the picture below, user have access to all available sub organizations. Select sub

organization by clicking on the checkbox and press < to remove access to marked sub organization.

Mark available sub organizations on the left and press > button to add sub organization access to the

user.





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Delete user

Search for the user you want to delete and press edit. Delete user by pressing the delete button.

User role

Organization User

An Organization User belongs to an organization that is the buyer of the Products and also the end user of the System. Role Organization-admin An example for an Organization-administrator is a person that is responsible for the organizations users of the system, responsibility to know status about the devices and have the possibility to read device logs of products that are in the Organization. The main target for Role Organization-administrator is:

Notify organization users about issues etc.

Responsible for organizations users in the system





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Assign organization devices to sub-organizations

Role Organization-change An example for an Organization-change is a person that is responsible for configuration of the carephone unit for a part or even the whole Organization, it is a person who has the role to install and handle the Products that are in the Organization. The main target for Role Organization-change is:

Program settings in carephone unit

Perform needed settings change for the Product at a distance

At a distance perform troubleshooting and start the process to fix a Product that is no longer working as expected

Role Organization-read An example for an Organization-read is a person that is responsible for monitoring carephone unit status and function. Organization-read is Responsible for responding to alarms or faulty unit behavior. Monitor and Change can be the same user. The main target for Role Organization-read is:

Monitor heartbeat functionality in carephone unit

Monitor status reports functionality in mobile units





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Sub Organization

Add new Sub organization

Enter sub organizations name and change optional details and press save.

Heartbeat missing

The carephone is sending a heartbeat signal to i-care online carephone service continuously.

Carephone has default 2 min heartbeat. Heartbeat missing is an alert mechanism when the system

has not received a heartbeat from the carephone for a number of minutes.

Eg. If the carephone has a heartbeat interval of 2 minutes (Device heartbeat interval is set in device

settings). And the system is set to heartbeat missing level 1 = 15min, Heartbeat missing level 2 =

60min. If the system does not receive a heartbeat for 15 minutes, it will indicate HB missing level 1. If

the system does not receive an HB for 60 minutes, it will indicate Heartbeat missing level 2

Product

Search/edit product

To search and edit product details, navigate to product > Search/edit product in the menu on the left.

Search for one or many criteria’s and press search. Select product by pressing the S/N id number of

the product you want to edit or update.





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Find description of information and function below.





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Product information

Product information includes all information of which organization the product is assigned to, its

unique device and SIM ID and current status.

End user information

Press edit on the right hand side. Update each parameter and press save.

Deactivate product

Press deactivate product, confirm by pressing yes on the control question. Programming of product is

not available when product is deactivated.

Activate product

Press activate product. This action will activate the product.

Update firmware

This function is not available to everyone, for more information contact system administrator.

Remote Programming

Click on “Remote Programming” and wait for the parameters to load from the device. Click on the

checkbox on the left side and enter value for optional parameters that should be programmed then

click on “Save” (for more information check Appendex 1).

Remote programming with template

Template is created by organizations supplier, contact supplier for more information.

Product logs

Press Get Log to update the log.

Product history

Product history list contain all user triggered events and result of these from ICOc to the device, eg.

Read settings, write settings etc. Create a manual history entry by selecting Create Event. Add title,

description and start date/time. Press save





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Assign/Unassign

Chose a sub organization were you want to assign or unassing products. Available products that are

unassigned to any sub organization is shown on the left window. Products that are assigned to a sub

organization are shown on the right. Select one or many products and assign them to the sub

organization by pressing the > button. Unassign products by selecting and press < button.

Press save to save changes.


http://93.92.0.152/product/assign/536081




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Notification

Add new notification

Select Notifications > Add new to create a notification that will be sent when a certain event has

been triggered. Please see chapter “Event types” for list of supported notification triggers.

Email notification

An email notification will send an email to your selected email address.

Direct – will send the email direct when the event happens

Collection – will store all events and send them collectively at a specific time interval. Eg. Every 60

minutes

Event types

Allows you to select what event type that shall trigger a notification. Following event types are

supported:



Heartbeat Restored

Power Error

Power Restored

ETH Loss

ETH Restored

System messages

Job Failed

Eg. If Heartbeat missing level 1 is selected, a notification will be sent to an email with information

about devices that have heartbeat missing level 1. This can be sent directly when the device gets

heartbeat missing level 1 status (direct) or it can wait and collect all events during a time period and

send it together in one message (collection).





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Search/edit notifications

Enter search credentials and press search. Select notification to edit.





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Job Queue Get an overview of all jobs from all users and products in your organization.

My Organization Settings

Appendix

Appendix 1 How to program a CareIP Mobile with SCAIP-GSM protocol.

Go to the Product – Details page of the product you want to program, at the bottom of the page click

on “Remote Programming”.





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When the configuration has been successfully uploaded to ICO, the tab “IP Settings” is displayed by

default. Click on the checkbox for “CareIP GSM-number” and enter phone number of the sim card

that is used for the device.

Then select the “SIP Settings” tab and click on checkbox “SIP – Display name” and “SIP – User name”

and enter the display name and user name for SIP. If you are unsure on what to enter here you can

just enter the device serial number in both fields.

Then proceed to the “Alarm Management” tab and click on the checkbox for “Contact 1” to make the

“Edit” button clickable and click on it to open the contact 1 window.

Click on the drop down menu and chose protocol SCAIP-GSM.





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Enter the ARC's phone number, domain name or ip address and registered id in the ARC. Possible

that users also must be specified. If not use scaipcaretech. Then click on “OK”.

Keep the check box checked for all the parameters that we are going to program and click on "Save".

Now we just have to wait for the programming to be done so we can make a test alarm and verify

that everything is working as expected. When the job is done, you can quickly and easily see it on the

page dashboard or on the product details page for the product. When the job is done, the Job Status

should have changed from “Has job in queue “ to “No Job In Queue”.


Date post:	20-Feb-2020
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