Jodi Brown

Fostering a culture for innovationi-matter: Social innovation platform

Head of Innovation

@JodiOlden@imatterDHC

“Organisations that are able to innovate successfully have developed a culture of innovation throughout their organisation, and at all levels….”

“…it is about developing both capacity and capability.”

Innovation Health and Wealth, December 2011

Engagement

Shared purpose

Collaboration

Innovation

Social innovation

SOCIAL INNOVATION

Carousal: shows all active challenges open for staff participation

Live activity feed

Click here to submit an idea

i-matter at a glance: home page

i-matter : a challenge

Challenge briefing

Idea submitted by staff

# votes for idea

# comments on idea

Challenge stats

i-matter: user stats Sept’12 - July’13

• Board sponsorship & buy-in• Clearly linked to Trust vision, values & strategy• A culture that promotes engagement & values staff• A clear systemic process for innovation & innovators• A meaningful innovation strategy• “No idea is bad” rule• Demonstrate quick measurable wins• Take the good with the bad (don’t succumb to risk-aversion)• Keep it live & fresh• Build in rewards: say “thank you” & recognise contributions• Recruit Innovation Champions > organisational radicals!

What makes a social innovation platform successful?

What does innovation mean to us?

“Embracing positive change, creativity and continuous improvement to excel at

providing care all of us would recommend to family and friends.”

The local driver:“Listening to What Staff Think” • NHS Staff Survey theme areas:

• Support • Communication • Innovation

• Improving ward Board engagement

The national driver:Innovation Health & Wealth• Making innovation & its

spread central to what we do • Develop a culture of

innovation throughout the organisation

• Developing capacity & capability for innovation

A compelling mandate for social innovation

i-matter at a glance: an idea

1. Idea submitted by staff member in response to Hydration Challenge

2. Collaboration & discussion about idea amongst staff from across the Trust

i-matter at a glance: staff profiles

Staff biography: personal feel, enhances relationships, sense of belonging & engagement

Special interests & skills ?talent bank opportunity

Activity history: ideas & comments submitted?evidence for PDR

i-matter at a glance: blogs

Staff & teams are encouraged to blog about projects,

developments, interests, studies & research

i-matter in action: a snapshot of activity

Current challenges:• Staff O*S*C*A*R*S: Individual staff contribution of the year award• Got an idea? Post it here! Ideas include...

• Online surveys for patient feedback• Token gestures: encouraging instant patient feedback through token voting• Patient equipment outlets in community hospitals• Zumba for staff fitness & wellbeing• Cash points in St Ann’s

• Hydration Challenge: helping keep our patients healthy & hydrated

Recent challenges:• Chief Executive staff briefing challenge• A new name for Forston & Minterne?• IAPTus developments: a challenge for IAPT staff to aid in improvements in the

IAPTus patient system

An example of i-matter in action:“Idea to implementation in 22 hrs”

Future opportunities...

• Not just an ideas platform: use for forums, polls, blogs• Untapped potential of all-systems crowdsourcing in health & care• Inviting participation from stakeholders e.g. LAs, CCGs, acute,

voluntary sector, Universities, community groups, HealthWatch, H&W Boards, AHSNs, industry partners

• Patient and public involvement in innovation• Apps for idea proposal / social media participation• Significant interest from other Trusts and national organisations

about our use of crowdsourcing for innovation