IACBE Annual Report

AnnualReport–AccreditedMember

Institution: BELHAVEN UNIVERSITY

Academic Business Unit: SCHOOL OF BUSINESS

Academic Year: 2015‐16

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Outcomes Assessment Plan 1

Outcome Assessment Plan

Belhaven University

School of Business

Section I: Mission and Broad‐Based Goals

Mission Statement

Mission of the School of Business:

The School of Business offers a quality educational experience to traditional and adult students in a variety of formats in the context of a Christian worldview of business. Students will learn to apply business principles to a variety of settings both private and public, non‐profit and for profit.

Broad‐Based Goals

Broad‐Based Student Learning Goals:

1. Students will learn the language, techniques, and functions involved in today’s business/organizational environment.

2. Students will develop critical thinking skills, oral and written communication skills, and analytical skills for business applications.

3. Students will gain an understanding and appreciation for business/organizational applications for the Christian worldview.

Broad‐Based Operational Goals:

1. The School of Business will offer degree programs that successfully prepare students for careers in business, professional fields, and graduate school.

2. The School of Business will employ faculty who demonstrate teaching effectiveness, professional and scholarly activity, and service to others.

3. The School of Business will provide students with practical and meaningful experiential‐based learning activities.

IACBE Annual Report: 2015-16 2

Outcomes Assessment Results For Academic Year: 2015‐16

Section I: Student Learning Assessment

School of Business

Student Learning Assessment for Bachelor of Science in Accounting

General Program Intended Student Learning Outcomes for Bachelor of Science in Accounting

1. Students will be able to demonstrate the skills and knowledge for success in the accounting profession. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

2. Students will be able to demonstrate they are equipped with the necessary business background to make managerial decisions. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

3. Students will be able to demonstrate that they understand the importance of Christian Values and Ethics in the practice of accounting. Broad –Based Student Learning Goals Associated with this Outcome: 3

4. Students will be able to demonstrate effective use of information management skills (spreadsheet skills). Broad –Based Student Learning Goals Associated with this Outcome: 1,2

Assessment Instruments for Intended Student Learning Outcomes— Direct Measures of Student Learning:

Performance Objectives (Targets/Criteria) for Direct Measures:

1. Peregrine Testing 75% of Accounting majors will score above average, compared to other faith‐based IACBE schools, on 5 of the 8 sections of the test. The Comprehensive Departmental Test will contain questions from Intermediate Accounting; Government/NFPO Accounting; Tax Accounting; Business Law 2; Auditing; Computerized Accounting; Advanced Accounting; and Forensic Accounting.

Coe ISLO’s assessed by this measure: 1,2,4

Assessment Instruments for Intended Student Learning Outcomes— Indirect Measures of Student Learning:

Performance Objectives (Targets/Criteria) for Indirect Measures:

1. Christian worldview paper This is a requirement of the senior capstone course, Accounting Ethics.

Core ISLOs indirectly assessed by this measure: 3

80% of students will meet the standards of the rubric in the Christian worldview paper.


Assessment Results: Bachelor of Science in Accounting

Summary of Results from Implementing Direct Measures of Student Learning:

1. 75% of Accounting majors scored above average in Peregrine Tests except Individual Tax 206 compared to 42%

2.

Summary of Results from Implementing Indirect Measures of Student Learning:

1. 100% (8/8) of Accounting Theory students passed Christian Worldview paper per the rubric.

2.

Summary of Achievement of Intended Student Learning Outcomes:

Intended Student Learning Outcomes Learning Assessment Measures

General Program ISLOs

Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4

Performance Target Was…








1. Provide skills and knowledge for success in Accounting profession. Met N/A

2. Provide Business majors with necessary accounting background to make managerial decisions.

Met N/A

3. Emphasizes the importance of Christian Values and Ethics in the practice of accounting.

N/A Met

4. Demonstrate effective use of information management skills. Met N/A

Proposed Courses of Action for Improvement in Learning Outcomes for which Performance Targets Were Not Met:

1. Accounting department will review curriculum and instruction of Individual Tax course.


School of Business

Student Learning Assessment for Bachelor of Business Administration

General Program Intended Student Learning Outcomes for Bachelor of Business Administration

1. Students will be able to demonstrate the skills and knowledge of the fundamental areas of business. Broad –Based Student Learning Goals Associated with this Outcome: 1

2. Students will be able to apply legal and ethical principles to leadership decisions. Broad –Based Student Learning Goals Associated with this Outcome: 3

3. Students will be able to apply quantitative decision‐support tools in decision making. Broad –Based Student Learning Goals Associated with this Outcome: 2

4. Students will be able to demonstrate effective professional communication skills. Broad –Based Student Learning Goals Associated with this Outcome: 1, 2

5. Students will be able to demonstrate and understanding of the global business environment. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2

6. Students will be able to demonstrate effective teamwork skills. Broad –Based Student Learning Goals Associated with this Outcome: 1, 2



1. Peregrine Business Exam At least 80% of business majors will score above average or higher on each subset of examination questions related to each of the core ISLOs assessed by this measure. Subsets include: Accounting, Finance, Ethics, Strategic Management, Economics, Global Business, Management Information Systems, Business Law, Management, Marketing, and Statistics.

Core ISLOs Assessed by this Measure: 1, 2, 4,

2. CAPSIM 75% of all graduating BBA student teams will score above 50% in the CAPSIM competition as compared to other faith‐based IACBE institutions.

Core ISLOs Assessed by this Measure: 1, 2, 3, 4, 5, 6

Assessment Results: Bachelor of Business Administration


1. 80% of business majors scored above average or higher on each subset of examination questions related to each of the core ISLOs assessed by this measure in each subset except Management and Marketing on the Peregrine Test.

2. 60% of all student teams score above 50% in the CAPSIM competition



1. N/A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate knowledge of the fundamental principles in the functional areas of business.

Met Not Met

2. Students will be able to apply ethical principles to leadership decisions.

Met Met

3. Students will be able to apply quantitative decision‐support tools in decision making.

N/A Met

4. Students will be able to demonstrate effective professional communication skills.

Met Met

5. Demonstrate effective teamwork skills. N/A Not Met


1. Faculty will review curriculum and instruction for Management and Marketing courses .

2. More team projects will be included in BBA curriculum to promote team work skills.


School of Business

Student Learning Assessment for Bachelor of Health Administration

General Program Intended Student Learning Outcomes for Bachelor of Health Administration

1. Students will be able to demonstrate a basic knowledge of the fundamental principles in the functional areas of health care management. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3

2. Students will be able to explain good quality control in health care environments. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3

3. Students will be able to apply ethical principles based on a Christian worldview to leadership decisions. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3

4. Students will be able to demonstrate effective professional communication skills in business environments and beyond. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3

5. Students will be able to apply decision support tools in decision making. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3

6. Students will understand the importance of effective teamwork skills in a business environment.

Broad‐Based Student Learning Goals Associated with this Outcome: 1,2,3 Assessment Instruments for Intended Student Learning Outcomes— Direct Measures of Student Learning:


1. Peregrine Health Administration Exam (Undergraduate Level, administered in BUS 419)

At least 80% of graduating students in the BHA Program will achieve an above average or higher in 7 of 13 domains of the undergraduate level Peregrine Health Administration Exam. Measured domains include: Financial Management, General Management, Health Care Personnel, Healthcare Systems and Organizations, Human Resource Management, Information Management, Organizational Dynamics and Governance, Quality Improvement, Risk Management, Strategic Planning and Marketing, The Community and the Environment, The Legal Environment of Healthcare Administration, and The Patient’s Perspective.

Coe ISLO’s assessed by this measure: 1,2,5,6



1. Program Exit Survey (after the Peregrine Exam)

Core ISLOs assessed by this measure: 1,2,3,4,5,6 At least 80% of graduating students will indicate they were “successful” or “very successful” in achieving each of the core ISLOs.


Assessment Results: Bachelor of Health Administration


1. All graduating students achieved above the national average in 8 of 13 domains including Financial Management, Healthcare Personnel, Organizational Dynamics and Governance, Quality Improvement, Risk Management, The Community and the Environment, The Legal Environment of Healthcare Administration, and The Patient’s Perspective on the Peregrine Test.


1. 100 % of graduating students participating in the Exit Survey indicated that they “successful” or “very successful” in achieving each of the core ISLOs.




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate a basic knowledge of the fundamental principles in the functional areas of health care management.

Met Met

2. Students will be able to explain good quality control in health care environments.

Met Met

3. Students will be able to apply ethical principles based on a Christian worldview to leadership decisions.

N/A Met

4. Students will be able to demonstrate effective professional communication skills in business environments and beyond.

N/A Met

5. Students will be able to apply decision support tools in decision making.

Met Met


6. Students will understand the importance of effective teamwork skills in a business environment.

Met Met


1. N/A


School of Business

Student Learning Assessment for Bachelor of Science in Business Administration

General Program Intended Student Learning Outcomes for Bachelor of Science in Business Administration

1. Students will be able to demonstrate knowledge of the fundamental principles in the functional areas of business. Broad –Based Student Learning Goals Associated with this Outcome: 1

2. Students will be able to apply ethical principles to leadership decisions. Broad –Based Student Learning Goals Associated with this Outcome: 3

3. Students will be able to apply quantitative decision‐support tools in decision making. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

4. Students will be able to demonstrate effective professional communication skills. Broad –Based Student Learning Goals Associated with this Outcome: 2

5. Students will be able to demonstrate information management skills. Broad –Based Student Learning Goals Associated with this Outcome: 2



1. Comprehensive Business Exam 60% of students will demonstrate above average business knowledge.

Core ISLO’s assessed: 1,2,3,4,5

2. CAPSIM Student teams will score above average in CAPSIM competition.

Core ISLO’S assessed: 1,3,5

Assessment Results: Bachelor of Science in Business Administration


1. More than 75% of students scored better than above average in Accounting, Economics, Management, Ethics, Marketing and Global Business. Less than 75% of students scored above average in Law and Marketing.

2. Average team score is in the top 41% of CAPSIM.


1. N/A

2. N/A





Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4










Met Met


Met N/A


Met Met


Met N/A

5. Demonstrate information management skills. Met Met


1. Faculty will review Business Finance and Business Law curriculum and instruction.

2. A new business Computerized Applications course will be introduced in the Fall of 2016.


School of Business

Student Learning Assessment for Bachelor of Science in Management

General Program Intended Student Learning Outcomes for Bachelor of Science in Management

1. Students will be able to demonstrate knowledge of the fundamental principles in the functional areas of business management. Broad –Based Student Learning Goals Associated with this Outcome: 1

2. Students will be able to explain the global dimensions of business. Broad –Based Student Learning Goals Associated with this Outcome: 1

3. Students will be able to apply ethical principles to leadership decisions. Broad –Based Student Learning Goals Associated with this Outcome: 3

4. Students will be able to demonstrate effective professional communication skills. Broad –Based Student Learning Goals Associated with this Outcome: 2

5. Students will be able to demonstrate effective teamwork skills. Broad –Based Student Learning Goals Associated with this Outcome: 1,2



1. Peregrine Exam At least 70% of students will achieve a score of average or above in 5 of the 11 domains of the undergraduate level Peregrine Business of Science Management Exam. Measured domains include: Accounting, Business Ethics, Business Integration and Strategic Management, Business Leadership, Economics, Global Dimensions of Business, Information Management Systems, Legal Environment of Business, Management, Marketing, and Quantitative Research Techniques and Statistics.

Core ISLO’s assessed: 1, 2, 3

2. CAPSIM At least 70% of the student teams will receive or exceed the average national team

Core ISLO’s assessed: 4,5

Assessment Results: Bachelor of Science in Management


1. 70% of students achieved a score of average or above in 6 of the 11 domains of the undergraduate level Peregrine Business of Science Management Exam. Including: Business Integration and Strategic Management, Business Leadership, Global Dimensions of Business, Management, Operations Management, and Organizational Behavior on the Peregrine Test.

2. 60% of the student teams received or exceeded the average national team average on the CAPSIM.



1. N/A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4










Met N/A


Met N/A


Not Met N/A


N/A Not Met

5. Demonstrate information management skills. N/A Not Met


1. Faculty will revise curriculum in Marketing and Business Law.

2. Build new team activities into other courses in BSM curriculum.


School of Business

Student Learning Assessment for Bachelor of Science in Sports Administration

General Program Intended Student Learning Outcomes for Bachelor of Science in Sports Administration

1. Students will be able to demonstrate a depth of knowledge and well‐developed analytical skills in the areas of facilities management, sports marketing, sports finance, sports law, sports governance and sports research. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

2. Students will be able to demonstrate well developed oral and written communication skills and professional presentation skills. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

3. Students will be able to demonstrate critical thinking and research skills for managerial decision making in sports organizations. Broad –Based Student Learning Goals Associated with this Outcome: 1,2

4. Students will be able to demonstrate technological proficiency in sports administration applications. Broad –Based Student Learning Goals Associated with this Outcome: 2

5. Students will be able to articulate the Christian Worldview as a basis of professional ethics in sports administration. Broad –Based Student Learning Goals Associated with this Outcome: 1,2,3



1. Strategic Management Final Project in Sports Administration SAM 419

On the Strategic Management in Sports Administration Project Evaluation Rubric, at least 80% of the graduating students will achieve an “above average” (6.8 to 10.0) rating on each learning outcome‐related project evaluation criterion. Core ISLO’s Assessed by this Measure: 1,2,3,4,5

2. SAM 419 End of Program Comprehensive Examination

At least 80% of graduating students in each BSA concentration, including sports ministry and coaching, will score at least 70% on each subset of examination questions related to each of the core ISLO’s assessed by this measure in the following areas of coursework:

Sports Marketing Introduction to Sports Administration Facilities, Design and Maintenance Governing Bodies in Sports Sports and the Law Sports Finance Sports Economics Strategic Management in Sports Administration

Core ISLO’s Assessed by this Measure: 1,2,3


Assessment Results: Bachelor of Science in Sports Administration


1. 88% (30/34) of students scored above average on Strategic Management project.

2. 100% of students score 57% or higher on the Comprehensive Exam. Students scored below average in Sports Marketing, Governing Bodies, Sports Law, Strategic Management


1. N/A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Acquire core knowledge in areas such as Facilities Management, Sports Marketing, Sports Finance, Sports Law and Governance.

Met Not Met

2. Master effective communication skills, both orally and in writing. Met Not Met

3. Demonstrate critical thinking and research skills for managerial decision making.

Met Not Met

4. Demonstrate technological proficiency in Sports Administration application.

Met N/A

5. Articulate the Christian Worldview as a basis of professional ethics in Sports Administration.

Met N/A



1. Develop an Academic Checklist to assist students with their Academic Planning so that they take courses in the appropriate sequence. By the time students take SAM 419, SAM 435 or SAM 450, they should have had appropriate coursework and experience for a strong Christian Worldview, strong Business background, and real world view of a strong Sports Administration background to perform at the expected level.

2. Develop a program pre/post test to be given in Introductory course and capstone.

3. Subject areas from Comprehensive Exam will be analyzed for any areas of curriculum that can be improved to boost scores, areas needed improvement are Sports Marketing, Sports Law, Governing Bodies, and Strategic Management.


School of Business

Student Learning Assessment for Master of Business Administration

General Program Intended Student Learning Outcomes for Master of Business Administration

1. Students will be able to demonstrate advanced knowledge of the fundamental principles in the functional areas of business. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

2. Students will be able to apply ethical principles to leadership decisions. Broad‐Based Student Learning Goals Associated with this Outcome: 2, 3

3. Students will be able to apply quantitative decision‐support tools in decision making. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2

4. Students will be able to demonstrate effective professional communication skills, and research skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2, 3

5. Students will be able to demonstrate effective teamwork skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

6. Students will be able to demonstrate effective strategic analysis skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3



1. Comp‐XM Learning Outcomes: 1,2,3,6 70% of the students will be in the upper 50% nationally of those taking the Comp‐XM exam.

2. CAPSIM Learning Outcomes: 1,2,4,5,6 65% of student teams will perform above average in the CAPSIM TEAM competition.

3. Barton Case Study Learning Outcomes: 1, 2, 3, 4, 6 80% of students will perform at least “acceptable” in a Rubric in areas of Marketing, Law, Operations Management, Finance, Strategies & Policies

Assessment Results: Master of Business Administration


1. MBA students were above the national average in three area Marketing, Operations Management, and Human Resources. Students fell slightly below the national average in Accounting, Finance, and Strategic Planning on Comp‐XM.

2. Average team score is at 66th percentile in CAPSIM.

3. 100 % of students performed at least acceptable in a rubric of areas of Marketing, Law, Operations Management, Finance, Strategy and Policies on the Barton Case Study.



1. N/A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate advanced knowledge of the fundamental principles in the functional areas of business.

Not Met Met Met

2. Students will be able to apply ethical principles to leadership decisions. Met Met Met


Not Met N/A Met

4. Students will be able to demonstrate effective professional communication skills, and research skills.

N/A Met Met

5. Demonstrate effective teamwork skills. N/A Met N/A

6. Demonstrate effective strategic analysis skills. Met Met Met


1. A new course in Quantitative Decision‐making course is planned prior to the CAPSIM experience and the Comprehensive Exam which improve student performance on both.

2. Strategic Planning course is scheduled to be revised in Spring 2017.

3. Adding full‐time faculty with expertise in quantitative subjects to Distant campuses.


School of Business

Student Learning Assessment for Master of Health Administration

General Program Intended Student Learning Outcomes for Master of Health Administration

1. Students will be able to demonstrate advanced knowledge of the functional areas of health administration.. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2,3

2. Students will be able to explain quality control and its role in health administration. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

3. Students will be knowledgeable of current issues in healthcare and able to analyze how they affect health administration. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

4. Students will be able to proficiently apply ethical principles to leadership decisions. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

5. Students will be able to demonstrate effective professional communication skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

6. Students will be able to apply research skills in healthcare administration. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3



1. Peregrine Health Administration Exam (Master’s Level; administered in week 7 of the MHA 670 course)

At least 70% of students will achieve above average or higher on 7 of 12 domains of the Peregrine Health Administration Exam. Measured domains include: Communication Skills, Health Care Personnel, Human Resource Management, Leadership Skills and Behavior, Managing Change, Organizational Climate and Culture, Organizational Dynamics and Governance, Personal and Professional Accountability, Quality Improvement, Risk Management, The Legal Environment of Healthcare Administration, and The Patient’s Perspective.

Core ISLOs Assessed by this Measure: 1,2,3,4

2. MHA Capstone Project (Paper and Oral Presentation; completed in MHA 670, week 7)

At least 80% of all graduating MHA students will achieve a performance rating of “acceptable” or higher on each evaluation criterion associated with the core ISLO’s .




1. Program Exit Survey (given at the end of the Peregrine Exam) At least 80% of students completing the MHA Program will indicate they were “successful” or “very successful” in achieving each of the core ISLOs. Core ISLOs Assessed by this Measure: 1,4,5

Assessment Results: Master of Health Administration


1. Students achieve above average or higher on 7 of 12 domains of the Peregrine Health Administration Exam. Measured domains include: Communication Skills, Health Care Personnel, Human Resource Management, Leadership Skills and Behavior, Managing Change, Organizational Climate and Culture, Organizational Dynamics and Governance, Personal and Professional Accountability, Quality Improvement, Risk Management, The Legal Environment of Healthcare Administration, and The Patient’s Perspective.

2. 87% of students achieved a performance rating of “acceptable” or higher on each evaluation criterion associated with the core ISLOs on the Capstone Project.


1. Although 47 Program Exit surveys were sent out, none were returned.




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate advanced knowledge of the functional areas of health administration.

Met Met Not Met

2. Students will be able to explain quality control and its role in health administration.

Met Met Not Met

3. Students will be knowledgeable of current issues in healthcare and able to analyze how they affect health administration.

Met Met Not Met


4. Students will be able to proficiently apply ethical principles to leadership decisions.

Met Met Not Met


N/A Met Not Met

6. Students will be able to apply research skills. N/A Met Not Met


1. Alumni Survey will be replaced by customized survey added to Peregrine test.


School of Business

Student Learning Assessment for Master of Public Administration

General Program Intended Student Learning Outcomes for Master of Public Administration

1. Students will be able to demonstrate well‐developed problem‐solving skills including the ability to recognize problems analyze uncertain situations, interpret and use data and evidence in drawing conclusions, develop conclusions, develop alternative solutions, and adapt and innovate in new settings. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2

2. Students will be able to demonstrate a depth of knowledge and well‐developed analytical skills in the areas of policy, finance, management, and research. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

3. Students will be able to recognize the opportunities and challenges of government and apply managerial skills to state & national issues. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

4. Students will be able to recognize ethical problems and apply standards of ethical behavior in public service to management decision making. Broad‐Based Student Learning Goals Associated with this Outcome: 2, 3

5. Students will be able to recognize the importance of public social responsibility and incorporate socially responsible actions in the development of organizational strategy. Broad‐Based Student Learning Goals Associated with this Outcome: 2, 3

6. Students will be able to use technology and appropriate quantitative methods as tools of effective management. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2

7. Students will be able to demonstrate well‐developed oral and written communication skills and professional presentation skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2

8. Students will be able to demonstrate well‐developed organizational, leadership, and teamwork skills for the effective implementation of organizational policy. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

9. Students will be able to demonstrate the ability to manage organizational problems and issues from a multi‐disciplinary perspective. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3

10. Students will be able to integrate theory and practical application across public sector functional areas for the purpose of strategic planning, implementation, and control. Broad‐Based Student Learning Goals Associated with this Outcome: 1, 2, 3




1. Major Field Test

The mean total score on the MFT‐MPA exam will place students at the 50th

percentile or higher nationally; at least 80% of graduating MPA students will score at the 50th percentile or higher on each Assessment Indicator (Competency 1 [to lead and manage in public governance], Competency 2 [the ability to participate in and contribute to the policy process], Competency 3 [the ability to analyze, synthesize, think critically, solve problems, and make decisions], Competency 4 [the ability to articulate and apply a public service perspective], and Competency 5 [to communicate and interact productively with a diverse and changing workforce and citizenry]).

General Program ISLOs Assessed by this Measure: 1, 2, 3, 4, 5, 8, 9, 10

2. Capstone integrated MPA613 On the Capstone Research Project evaluation rubric, at least 80% of graduating MPA students will achieve an “acceptable” or “exemplary” rating on each learning outcome‐related project evaluation criterion.

General Program ISLOs Assessed by this Measure: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

Assessment Results: Master of Public Administration


1. Overall mean score is 58%. Students are above average in all competencies 1 through 5, on the Major Field Test..

2. 88% of graduating students scored 80% or better on the MPA Capstone.


1. N/A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate well‐developed

problem‐solving skills including the ability to recognize problems analyze uncertain situations,

Met Comp 1‐70% Note #2

Met 88% 44/50


interpret and use data and evidence in drawing conclusions, develop conclusions, develop

alternative solutions, and adapt and innovate in new settings.

2. Students will be able to demonstrate a depth of knowledge and well‐developed analytical skills in the areas of policy, finance, management, and research.

Met Comp 3 55%

Met

3. Students will be able to recognize the opportunities and challenges of government and apply managerial skills to state & national issues.

N/A

Met 88% 44/50

4. Students will be able to recognize ethical problems and apply standards of ethical behavior in public service to management decision making.

Met Comp 1 70%

N/A

5. Students will be able to recognize the importance of public social responsibility and incorporate socially responsible actions in the development of organizational strategy.

Met Comp 2 55%

Met

6. Students will be able to use technology and appropriate quantitative methods as tools of effective management.

N/A Met

7. Students will be able to demonstrate well‐developed oral and written communication skills and professional presentation skills.

N/A Met 88% 44/50

8. Students will be able to demonstrate well‐developed organizational, leadership, and

Met Comp1 70%

Met


teamwork skills for the effective implementation of organizational policy.

Comp 4 60%

9. Students will be able to demonstrate the ability to manage organizational problems and issues from a multi‐disciplinary perspective.

Met Comp 5 60%

Met 88% 44/50

10. Students will be able to integrate theory and practical application across public sector functional areas for the purpose of strategic planning, implementation, and control.

Met Comp 3 55%

Met 88% 44/50


1. MPA Program Director has proposed course revisions from faculty input: MPA609 Finance and MPA610 Economics.

2. Research courses hve been extended to include more information on APA guidelines.


School of Business

Student Learning Assessment for Master of Science in Leadership

General Program Intended Student Learning Outcomes for Master of Science in Leadership

1. Students will be able to practice servant leadership using Christ as the model in serving people and society. Broad‐Based Student Learning Goals Associated with this Outcome: 1,3

2. Students will be able to master principles of human behavior and motivation to maximize use of human resources. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2,3

3. Students will be able to master key functional areas in organizational leadership, team building, conflict management, finance and accounting. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2,3

4. Students will be able to complete a research project in a live organization which integrates the knowledge and skills from previous courses Broad‐Based Student Learning Goals Associated with this Outcome: 1,2,3

5. Students will be able to demonstrate effective teamwork skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1,3



1. Leadership Development Plan 80% of students will attain a final score of 80 or better in a Leadership development plan.

General Program ISLOs Assessed by this Measure: 1,2,3,4

2. Senior Case Study (paper and presentation) At least 80% students will score above 80% on the team rubric.

General Program ISLOs Assessed by this Measure: 1,2,3,4,5

Assessment Results: Master of Science in Leadership


1. 88.45% of students scored 80% or better in Leadership development plans.

2. 100% (18/18) of student teams scored 80% or better on the team rubric on the Senior Case Study.


1. N/A

2. N/A





Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Practice servant leadership using Christ as the model in serving people and society.

Met Met

2. Master principles of human behavior and motivation to maximize use of human resources.

Met Met

3. Master key functional areas in organizational leadership, team building, conflict management, finance and accounting.

Met Met

4. Complete a research project in a live organization which integrates the knowledge and skills from previous courses

Met Met

5. Demonstrate effective teamwork skills. N/A Met


1. N/A


School of Business

Student Learning Assessment for Master of Sports Administration

General Program Intended Student Learning Outcomes for Master of Sports Administration

1. Students will be able to demonstrate a depth of knowledge and well‐developed analytical skills in the areas of facilities management, sports marketing, sports finance, sports law, sports governance and sports research. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2

2. Students will be able to demonstrate well developed oral and written communication skills and professional presentation skills. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2

3. Students will be able to demonstrate critical thinking and research skills for managerial decision making in sports organizations. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2

4. Students will be able to demonstrate technological proficiency in sports administration applications. Broad‐Based Student Learning Goals Associated with this Outcome: 2

5. Students will be able to articulate the Christian Worldview as a basis of professional ethics in sports administration. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2,3



1. Capstone Seminar in Sports Administration MSA 670 On the Capstone Research Project Evaluation Rubric, at least 80% of the graduating students will achieve an “above average” (6.8 to 10.0) rating on each learning outcome‐related project evaluation criterion. General Program ISLOs Assessed by this Measure: 1,2,3,4,5

2. MSA 670 End of Program Comprehensive Examination At least 80% of graduating students in the MSA program, will score at least 70% on each subset of examination questions related to each of the core ISLO’s assessed by this measure in the following areas of coursework:

Introduction to Graduate School Education

Current Issues and Trends in Sports Administration

Leadership and Sports Ethics

Leading High Performance Teams

Advanced Organizational Leadership

Sports Finance and Budgeting

Legal and Regulatory Environment for Sports

Strategic Leadership

Current Issues in Human Resources

Core ISLO’s Assessed by this Measure: 1, 3, 5.


Coaching, Mentoring, and Resolving Conflict

Venue and Event Management

Capstone Seminar in Sports Administration Assessment Results: Master of Sports Administration


1. 100% of students scored above average on Power Point presentation and research paper in Capstone course.

2. At least 80% of students scored better than 70% in Current Trends, Sports Ethics, High performance Teams, Sports Law and Coaching on the end of the Program Exam. More than 80% of studentsl scored less than 70% in Sports Finance and Budgeting, Benue and Event Management, and The Capstone Seminar.


1. N /A

2. N/A




Direct Measure 1

Direct Measure 2

Direct Measure 3

Direct Measure 4

Indirect Measure 1

Indirect Measure 2

Indirect Measure 3

Indirect Measure 4









1. Students will be able to demonstrate a depth of knowledge and well‐developed analytical skills in the areas of facilities management, sports marketing, sports finance, sports law, sports governance and sports research.

Met Not Met

2. Students will be able to demonstrate well developed oral and written communication skills and professional presentation skills.

Met N/A

3. Students will be able to demonstrate critical thinking and research skills for managerial

Met Not Met


decision making in sports organizations.

4. Students will be able to demonstrate technological proficiency in sports administration applications.

Met N/A

5. Students will be able to articulate the Christian Worldview as a basis of professional ethics in sports administration.

Met Met


1. Faculty will review instruction and curriculum in Sports Finance and Budgeting, Strategic Leadership Venue and Event Management, and the Capstone Seminar


Section II: Operational Assessment (Note: Complete this section only if you received first‐time accreditation or reaffirmation of accreditation after January 1,

2011.)

Operational Assessment

Intended Operational Outcomes

1. Intended Operational Outcome 1 The School of Business will place graduates in an entry level position or grad school within 6 months. Broad‐Based Student Learning Goals Associated with this Outcome: 1

2. Intended Operational Outcome 2 The School of Business will provide effective instruction. Broad‐Based Student Learning Goals Associated with this Outcome: 2

3. Intended Operational Outcome 3 The School of Business will provide appropriate professional and faculty development activity. Broad‐Based Student Learning Goals Associated with this Outcome: 2

4. Intended Operational Outcome 4 The School of Business will provide ample extracurricular and experience based activities. Broad‐Based Student Learning Goals Associated with this Outcome: 1,3

5. Intended Operational Outcome 5 The School of Business will provide high quality academic and career advising. Broad‐Based Student Learning Goals Associated with this Outcome: 1,2

6. Intended Operational Outcome 6 The School of Business will provide quality library resources to its students. Broad‐Based Student Learning Goals Associated with this Outcome: 1

Assessment Measures/Methods for Intended Operational Outcomes: Performance Objectives (Targets/Criteria) for Operational Assessment Measures/Methods:

1. Operational Assessment Measure/Method 1: Career Service Survey

Intended Operational Outcomes Assessed by this Measure: Outcomes List: Measure 1

Objective (Target/Criterion) for Measure/Method 1 80% will report they were employed or in graduate school within 6 months of graduation

2. Operational Assessment Measure/Method 2: Student Evaluations by Faculty

Intended Operational Outcomes Assessed by this Measure: Outcomes List: Measure 2,3

Objective (Target/Criterion) for Measure/Method 2 90% of students rated faculty 5.0 or better, based in a 6 point scale


3. Operational Assessment Measure/Method 3: Table 8, IACBE Self‐Study

Intended Operational Outcomes Assessed by this Measure: Outcomes

List: Measure 3

Objective (Target/Criterion) for Measure/Method 3 100% of faculty will be doctorally or professional qualified. 50% of full time faculty will have some professional development

activity during the past year. 25% of the full time faculty will make research presentations to

peers at conferences during the past year.

4. Operational Assessment Measure/Method 4: Senior Focus Group


Objective (Target/Criterion) for Measure/Method 4 80% of students will indicate participation in extracurricular or experimental learning.

5. Operational Assessment Measure/Method 5: Senior Exit Survey


Objective (Target/Criterion) for Measure/Method 5 90% of students will indicate they received quality advising on senior exit surveys.

6. Operational Assessment Measure/Method 6: Library Survey


Objective (Target/Criterion) for Measure/Method 6 80% of students will express satisfaction with library resources in the field of business.

Summary of Results from Implementing Operational Assessment Measures/Methods:

1. Summary of Results for Measure/Method 1: 79.3% of School of Business graduates are employed full‐time or or in graduate school within six months of graduations. The remaining 20 % of graduates are employed part‐time and either seeking admission to graduate school or full‐time employment.

2. Summary of Results for Measure/Method 2: Average faculty score is 5.4, online faculty average is 5.2 based on 6 point scale

3. Summary of Results for Measure/Method 3: (1) 99% of faculty doctorally or professionally qualified (2) 50% (6/12) faculty have some professional development activity;

(3) 33% (4/12) faculty make research presentations to peers including 1 paper by Dr. Bartee which was recognized as best paper

4. Summary of Results for Measure/Method 4: 100% of Business graduates participate in internships or field study

5. Summary of Results for Measure/Method 5: No indication of advising on Senior Exit Survey, this will be discussed in future focus groups

6. Summary of Results for Measure/Method 6: Library survey indicates a 75% satisfaction rate with library resources


Summary of Achievement of Intended Operational Outcomes:

Intended Operational Outcomes

Operational Assessment Measures/Methods

Operational Assessment Measure/ Method 1




Operational Assessment Measure Method 5












1. Intended Operational Outcome 1 The School of Business will place graduates in an entry level position or grad school within 6 months.

Met

2. Intended Operational Outcome 2 The School of Business will provide effective instruction

Met

3. Intended Operational Outcome 3 The School of Business will provide appropriate professional and faculty development activity

Met

4. Intended Operational Outcome 4 The School of Business will provide ample extracurricular and experienced base activities.

Met

5. Intended Operational Outcome 5 The School of Business will provide high quality academic and career advising.

Not Met

6. Intended Operational Outcome 6 The School of Business will provide quality library resources to its students.

Not Met


Proposed Courses of Action for Improvement in Operational Outcomes for which Performance Targets Were Not Met:

1. Course of Action 1 Dean will add questions about student advising and library resources to future focus groups

2. Course of Action 2 Dean will discuss question of library with business faculty, as well as, student focus groups and the Dean’s Circle tosee what upgrades to library holdings can be made.

3. Course of Action 3 Online dean will hold webinars and a faculty development seminar for online faculty in order to improve online teacher evaluations.


Section V: Assurance of Quality across Academic Majors and Concentrations

Alternatively evaluate majors, concentrations, specializations, emphases, options, and tracks, etc. in self-studies for first-time accreditation and reaffirmation of accreditation by simply asking academic business units to provide a narrative that describes the ways in which they ensure quality in these program component areas in much the same way as we ask about the ways in which academic business units ensure quality across multiple campuses, educational locations, and instructional sites.

RESPONSE: The School of Business features concentrations for the following majors: Major Concentration (s) Business Administration Entrepreneurship Master of Business Administration Health Administration, Human Resources, Leadership, Sports Administration Master of Public Administration Human Resources Master of Science in Leadership Human Resources These concentrations all utilize Capstone courses and Capstone like culminating projects to assess learning at the program level. Concentration Senior Capstone or Equivalent Nature of Final Paper or Project Entrepreneurship BUS327-Small Business/ Business Plan Entrepreneurship Health Administration MHA670 Peregrine Test Human Resources MSL660 Peregrine Test Leadership MSL670 Leadership Development Plan Sports Administration MSA670 Capstone Project In the graduate program the concentrations listed are denoted on official transcripts. The courses in these concentrations also use course projects and other assessments to provide evidence of assurance of learning. End of program surveys provide an indirect assessment for these program.

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