May 2012

Integrated e-Government Cape Verde Model

Population - 512,000 habitantes

Area – 4, 033 square km

Growth rate – Average 6%

Income per capita - 3.826 USD

Inflation Rate - 2%

Unemployment rate - 13%

Cape Verde in numbers

Integrated e-Gov Model

Promote e-governance as the best opportunity to trigger State organizational transformation towards increased efficiency and better quality of service:

Improving services provided to citizens and businesses

Increasing country´s competiveness

Centered on Life Events

Citizen Centric

• Understand the Lifecycles for Citizens, Companies and Property

• Understand Complexity of traditional Self-centered Administration

• Identify Redundacy and Burocracy in providing citizens needs

• Inovate and promote products directed to citizens needs• My Child is born• I´m starting a business

• Challenge old paradigms with innovative approachs

• One stop shop; Mask the complexity of back office operation

Integrated e-Gov Model

Live Events

Born

Student Voter

Businessman

Company

Marriage

Father

Partner

Kids

Built a houseHouse

Buy a car

Car

Dies

Change Status

• One stop shops• Instant online certificates (birth and marriage certificates delivery

shortened from several weeks to one minute both nationally and overseas) • Manual signatures replaced by bar code• Electronic Payments

Improved Service Quality Delivered to Citizens

• Business registration in one hour (from 52 days to 1 hour)Business licensing (from 15 days to 48 hours)

Improved Business Environment and Investment Climate

• Higher Revenue Collection at Municipal level (in some cases 5 times more)

• Improved Transparency in Public Service Provision

• Improved Transparency and Efficiency in Budget Management of national institutions; Paperless budget lifecycle

Improved Governance Transparency, Efficiency and Productivity

• Electronic Electoral census with biometric data collection• Election Results in Record Time:

• 2011 presidential elections - results in 2 hours through utilization of customized tablet computers (PAD´s) and TV, Radio and Internet Broadcast

Improved Efficiency in Election Process

• Free internet access points over all islands and municipalities• Increased internet penetration rates [2008: 9% - 2011:

29.1% , source: internetworldstats.com)

Community access to information and services in public squares nationwide

PACFree Internet Access

Points

• Promotion of a strong technology culture particularly among youth• Encouragement of innovation• Creation of opportunities for IT businesses • Promotion of academic and scientific research in ICT

Promotion of ICT Growth and Innovation Culture

Strong political will

Network infrastructure

National competencies

Integrated solutions

Assumptions

Boavista

Maio

Santiago

FogoBrava

SalS. Nicolau

S. Vicente

S. Antão

Modernization and Update of the National Telecom Infrastructure

NEW INTER-ISLANDS SUBMARINE FO CABLES

Institutions• Presidency• Parliament• Courts• Ministries• Institutes• Municipalities

Cape Verde Government Network

• Optic Fiber• WiMax• Microwave• 2 data centers• Cloud computing

Improving Business Life Cycle Project – Goals and Results

Goals: • Improve Busines Environment and Investment Climate

Results• Business Registration and Licensing Processes Streamlined:

• Easier and Faster to Register and License Businesses

• Development and intallation of Business Life Cycle Services in all Citizens´House sites;

• One stop Shops Deployed Nationwide through Several Channels (mobile citizen´s house);

• Adapted Legal and Regulatory Framework for Doing Business;

New Business Life-cycle platform

Business Registration - Old Model

• Multiple front offices

• Repetition of forms

• Lack of consistency

• Multiple efforts

• Waste of time

Registry

TAX

Municipality

Commerce

Industry

Public Services

Tourism

Creating a

business?

• Multiple Front offices

• Repetition of forms

• Lack of consistency

• Multiple Efforts

• Waste of time

Registry

TAX

Municipality

Commerce

Industry

Public services

Tourism

w w w

SA

SA

SS

BROKER

New Model

“Its Time for Africa”

Solution for Africa might be in Africa

This Model Can Be Replicated and Adapted

THANK YOU

Cape Verde Operational Nucleus for Information Society - www.nosi.cv

Sandra Ribeiro

Testimonials

«… I was delighted when I visited NOSI’s laboratories. I saw by the first time a system that will allow citizens of a country not to have to stand in queue in order to request documents or pay taxes (…)

innovation and the creativity are unquestionable values. We do live at a moment where the quality and the increase of citizens’ quality of life in a country are much higher from the simple idea that crosses their borders, than any petroleum, gold or diamond mine », Chairman for Microsoft Africa, Cheick Diarra

Testimonials

"Only few countries illustrate Africa’s potential (...) No other African country was able to succeed in all spheres of development as Cape Verde did, from good governance, transparency, responsibility and accountability of public powers to laws and a democracy that has managed to pull their people out of poverty, bringing these islands to the middle-income group of countries ".

“Good governance in Africa is possible. Look at Cape Verde!” United States Secretary of State, Hillary Clinton

“Cape Verde is, at the moment, in condition to be, in the short term, in top position in the African continent”. Linnar Viik, Estonia, specialist and e world reference in e-governance and information societyOctober 2009

http://www.nosi.cv/index.php?option=com_content&view=category&layout=blog&id=27&Itemid=154&lang=en

“Cape Verde – A beaming example for other African nations” , ICF – Investment Climate Facility for AfricaAugust 2011

http://www.icfafrica.org/news/1076/cape-verde-%E2%80%93-a-beaming-example-for-other-african-nations

“The Cape Verde Islands Are Among The 10 Most Reformist Countries In The Business Environment”, ICF – Investment Climate Facility for AfricaNovember 2010

http://www.icfafrica.org/news/171/the-cape-verde-islands-are-among-the-10-most-reformist-countries-in-the-business-environment

“Cape Verde closeout - success story , MCC and Cape Verde: A Partnership for Policy Reform”October 2011

http://www.mcc.gov/documents/press/success-2010002039603-cape-verde-policy-reform.pdf

Testimonials

“E-government Strengthens Transparency in Cape Verde - System makes use of public funds transparent, efficient”May 2009

http://www.america.gov/st/business-english/2009/May/20090413110044AKllennoCcM0.280224.html

Small States, Smart Solutions: Improving Connectivity and Increasing the Effectiveness of Public Services - “NOSi has a unique internal structure and culture akin to a Silicon Valley start-up …”Edgardo Favaro.

http://books.google.com/books?id=Wz1jf5- mOgAC&pg=PA156&lpg=PA156&dq=nosi+as+a+silicon+valley&source=bl&ots=TsJUwxL43m&sig=JG5-PqJcArz1hhkLTsD2uFXgufs&hl=en&ei=s2ucTtTFOan14QTOtqX1Aw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBkQ6AEwAA#v=onepage&q=nosi%20as%20a%20silicon%20valley&f=false

ICT fighting Dengue Epidemic[Cape Verde] set up online an epidemic monitoring system. (…) Before this intervention 5 people had fallen victim to the disease,

after the system was set up, all of the 2343 patients that were being tracked made a successful recovery.http://www.youtube.com/watch?v=LXt5TmlI3ZQ

“Africa, when its on the news in the European newspapers, it’s almost always for the wrong reasons: the war, corruption, extreme poverty (…) However, to who was present at the Cape Verde Embassy in Lisbon during the inauguration of the [Citizen’s] Portal – portondinosilha.cv – and now would like to visit, they will find a very different Africa.”Maria Manuel Leitão Marques, Former State Secretary for Administrative Reform – Portugal, January 2008

http://aba-da-causa.blogspot.com/2008/01/porton-di-nos-ilha.html

Testimonials

Testimonials

“Now in the twilight of my life, I experienced yesterday one of its most emotional moments on a visit to the NOSi facility and to its employees, at the behest of NOSi’s General Manager, Mr. Jorge Lopes. For the first time, even if briefly, I mingled with a fairly large group of young men and women who never knew the stigma of Colonial Domination – all of them born after the National Independence - showing the face of the “New Man” that we fought for and that we always dreamed of.I saw in their eyes and posture, their self-confidence, their confidence in the future and a high standard of civic solidarity, thoroughly imbued. If there were no other reasons, this would be enough for our most personal feelings to say: It was all worth it; the future is in good hands ”October 2009

Aristides Maria Pereira (1923 – 2011)First President of the Republic of Cape Verde (November 17, 1923 – September 22, 2011).