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Let’s Build A Smarter Planet: Government

Apostolos Leonidhopoulos

7/25/2012


Building a smarter planet: Government

The world issmallerandflatter.



This mandate for change is a mandate for smart.



For governments, this means leading in the face of global challenges brought on by key drivers.

CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India.

RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.

GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing.

ACCELERATING GLOBALIZATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions.

EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.

EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.

Source: “Government 2020 and the perpetual collaboration mandate” IBM white paper

Today’s imperative:Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.



All over the planet, governments are facing an imperative to address significant global economic issues through greater collaboration with organizations, communities and each other.

Their success depends on an ability to chart a path toward economic prosperity, enabling the fundamental innovation and transformation

of every system and industry vital to the success of the planet.

FROM INITIAL STIMULUS TO LASTING IMPACT

GOVERNMENT-INFLUENCED

GOVERNMENT-REGULATEDPUBLIC SECTOR

Public safetySocial servicesEducationPostal service

TelecommunicationsTransportationEnergyHealthcareFinancial Services

RetailAutomotiveManufacturingTechnology



To ensure the economic health, welfare and security of their citizens, smart governments are working toward…

SENSE AND RESPOND CAPABILITIES Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

GOVERNMENT ACCOUNTABILITY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

CITIZEN-CENTERED EXPERIENCES

Connecting people to programs based on

individual needs— achieving sustainable

outcomes while reducing operational costs and

maximizing taxpayer value.

GREEN GOVERNMENT FOR A GREENER PLANET

Deploying environmentally responsible operations,

from energy efficiency and conservation to transportation management and the pursuit

of renewable resources.

GOVERNMENT



They are doing so by becoming interconnected, instrumented and intelligent.



INTERCONNECTEDPeople, systems and objects can communicate and interact with each other in entirely new ways.

The Internet of people is 1 billion strong. Almost one third of the world’s population will be on the Web by 2011. There will be nearly 4 billion mobile phonesubscribers worldwide by the end of 2008.More than 30% of citizens in OECD countries used the Internet to communicate with public authorities in 2007.

Smart governments perpetually collaborate across organizations and with all partners and constituents.



*RFID Journal – INPUT.

INSTRUMENTED We now have the ability to measure, sense and see the exact condition of everything.

Today, there are 1 billion transistors for each person on the planet.By 2010, 30 billion RFID tags will be embedded into our world and across entire ecosystems.U.S. Federal RFID spending expected to grow from approximately $51M to $112M in FY 2009*, representing one technology in one government.

Smart governments find ways to capture this volume of new data, gaining new insights and the capability to swiftly react to change



*National Association of State CIOs

INTELLIGENTWe can respond to changes quickly, accurately and securely, and get better results by predicting and optimizing for future events.

Every day, 15 petabytes of new information are being generated. This is 8x more than the information in all U.S. libraries.An average company with 1,000 employees spend $5.3 million a year to find information stored on its servers.In sharing and protecting large volumes of data, government is more vulnerable. Over 50% of data security breaches reported since 2005 were through state and local government organizations.*

Smart governments analyze, apply and share information from multiple sources to assess situations and react quickly.



An opportunity for governments to think and act in new ways.

Create a citizen- centered experience by improving citizen and business services.

Embrace government accountability by managing resources effectively and efficiently.

Sense and respond by strengthening national security and public safety.

Achieve green government for a greener planet by ensuring a sustainable environment.

+ + =



To ensure the economic health, welfare and security of their citizens, smart governments will not only connect the parts of the systems and industries that drive our economy…

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS



They will also interconnect these disparate systems and industries to create a seamless and efficient societal structure.

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS



The goal?Increased information awareness and collaboration, leading to smarter decision-making across governments, agencies and other constituents.

GOVERNMENT

Energy

LaborState

Agriculture

Commerce

Defense

Housing

Justice

Education

Healthcare

Treasury

Transportation

GOVERNMENT

20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENT

Non-government Organizations

Universities

Private Sector Communities

Other Countries and Governments



IBM’s solution strategy is aligned with the needs of national, regional and local governments.

Multi-channel deliveryAutomated data collection and analysisInfrastructure transformation

Border Risk management and assessmentGlobal tracking

Emergency responseDigital video surveillanceEmergency response networks

Fare management plansFleet and asset management (MRO)

Internet securityMobile operations

Social services and social security

Customs, borders and revenue management

Defense and public safety

Transportation Road usage chargingTransportation informationmanagement

GOVERNMENTS ARE FOCUSED ON… IBM IS LEADING IN…

Identity managementFinancial management

Community broadband networksMobile worker support

E-tax filingAudit management

Communications

Finance and taxation Non-filer assessment



17

A Century of Innovation in Government:

IBM has worked with government for more than 100 years.

We have valued relationships with local, regional and national governments in more than 100 countries in every part of the globe.

Our goal is to help governments achieve their mission of improving the economic health, welfare and safety of society.



Let's work together to drive real progress in our world.

We’ve only just begun to uncover what is possible on a smarter planet.

The world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet.There’s no better time to start building a smarter government—one focused on lasting transformation in the industries and systems on which we all depend. And there’s no better time to invest in creating the kind of society we all desire.





The reality of living in a globally integrated world is upon us.

Frozen credit markets and limited access to capital.Economic downturn and future uncertainty.Energy shortfalls and erratic commodity prices.Information explosion and risk/opportunity growth.Slowing superpowers and emerging economies.Increasingly complex supply chains and empowered consumers.

The world is connected:economically, socially and technically.



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What Makes IBM Different?A commitment to progress and a century of proof: IBM has the foundation of 100 years of expertise working with government clients to conceptualize opportunities, analyze developments, create business value, and deliver innovation that matters to societies.

Solutions that are relevant and deliver value today, and create a foundation for tomorrow:IBM’s extensive portfolio of solutions and implementation assets – continually refined in engagements with clients around the world – and our government industry framework accelerate the delivery of new offerings — helping governments drive transformative change, improve organizational accountability, and reduce risk.

Let’s Build a Smarter Planet

Helping define the future of government: IBM collaborates and build consensus with policy makers, actively driving reforms for intellectual property, open source and standards.

Building the future: IBM Centers of Excellence, proof-of-concept engagements, and IBM Research ‘First-of-a-Kind’ client projects demonstrate thought leadership innovation and sharing of appliedresearch.

Strengthening the portfolio with complementary partners: IBM’s network of government solution partners provides choice and flexibility from a portfolio of integrated technologies.



MVV Energie AG - Model City Mannheim (MoMa) Tapping in to grid data to enable smarter energy choices

Business challenge:In the City of Mannheim, a major German municipality, local utility provider MVV Energie AG is leading a consortium of companies and scientific institutes to establish a power management solution that would increase control over energy usage. Ideally, this integrated power management framework would accommodate multiple energy sources, including that produced by “prosumers”—consumers with the local means (e.g., solar paneling) to produce more energy than they consumed.

Solution: MVV Energie teamed with IBM Global Business Services and others to create a virtual marketplace that provides energy companies and customers with real-time energy generation, consumption and availability data. Users can employ this solution, which leverages IBM WebSphere® MQ Telemetry Transport software, to monitor local energy reserves and view current pricing for outside energy sources.

“We see the solution as an enabler of smart grid services, a virtual marketplace where all the key elements needed to build a smart grid can be traded.”

— Dr. Britta Buchholz Head of Grid and Plant Planning

MVV Energie AG

Solution components:IBM Global Business Services

IBM WebSphere® MQ Telemetry Transport

Benefits:More sources of energy for customers to choose from - including renewable and local sourcesLower cost and more efficient power generation through reductions in peak energy consumption; average customer energy cost reductions of 5 percentReduced transmission loss through use of local distribution sources; stronger competitive differentiation

http://www.mvv-energie.de/



Business challenge:Having kept Denmark in a lead position on e-government and general e-readiness, the Danish government was facing the challenge of its own success. To take it to the next level of progress through digitalization, collaboration was essential. To enable this, a consolidated and shared view of the public sector was required.

Solution:The government’s Digital Taskforce turned to IBM to tap its experience with Component-based Business Modeling (CBM). A joint project team created a consolidated business-level view of public sector services across the thousands of authorities and institutions constituting the Danish public sector. FORM (based on the Danish name FællesOffentlig ReferenceModel) is the implementation of a service oriented and citizen/enterprise-centric view of the public sector across government levels, domains and organizational boundaries.

Danish Government – FORM Building a Smarter, citizen-oriented government using Component Business Modeling (CBM)

“A business component model has become an indispensable tool in our endeavors to modernize the public sector across traditional boundaries. The new holistic approach, based on FORM will, over time, compel changes in responsibility, in tasks and in processes in and between the public institutions and authorities.”

— Lars Frelle, Chief Information Officer in the Ministry of Finance and head of

the Digital Taskforce

Solution components:Component Business ModelingBusiness transformationIBM Global Business Services

– Strategy & Change

Benefits:The FORM approach is universal and can fit into other national public structures

The FORM experience shows how a business reference model can be applied to many government challenges



Finnish Defense Forces Winning the battle for closer cooperation between service branches

“The solution we are developing with IBM will give us the flexibility and resource efficiency our military needs to adapt to a more dynamic and uncertain world.”

— Mika Hyytiainen, CIS Chief Architect,

Finnish Defense Forces

Solution components:IBM BladeCenter®IBM Global Business ServicesIBM Global Technology ServicesIBM Rational® development softwareIBM Strategic Outsourcing ServicesIBM System p™IBM Tivoli Access ManagerIBM Tivoli® Identity ManagerIBM WebSphere Application ServerIBM WebSphere® Enterprise Service BusIBM WebSphere Portal

Business challenge:Like many militaries, the Finnish Defense Forces (FDF) faces the challenge of managing and adapting to increasingly dynamic and complex situations with limited resources. The FDF realized that closer coordination between its own service branches and with those of other nations was essential, but deeply entrenched silos in its command, control, communications and computing (C4) systems presented a major barrier.

Solution:The FDF teamed with IBM to create an SOA-based service hub that enables all branches to share common C4 applications and – by enabling the dynamic reuse of services – allows the FDF to get new applications out to the field in a fraction of the time. The SOA framework also helps the FDF to bind its operations more closely with other nations’ forces.

Benefits:Projected 80 percent reduction in time required to develop new C4 systems via SOA service reuse

Projected 75 percent reduction in required infrastructure through consolidation and virtualization



Solution components:IBM System x: iDataPlexIBM System x: System x3850 M2IBM System x: System x3650 running LinuxIBM System Storage: DCS9900IBM Business Partner ServiWare

Institut d'Astrophysique de Paris High Frequency Instrument Data Processing Center for the Planck Satellite Project

Business challenge:The Planck Satellite of the European Space Agency was launched on May 14th 2009. The aim of the mission is to gather detailed information on the fossil light from 13.7 billion years ago in order to learn about the primordial Universe and how it has evolved since then. To process the data sent back to Earth, scientists need to run hundreds of computationally intensive algorithms. The Institut d'Astrophysique de Paris, which is coordinating the processing for the HFI instrument of Planck, sought an IT service provider that could assemble for its reference platform a high performance computing solution delivering demanding levels of sustained performance and fast storage capacity within a well defined cost envelope..

Solution:A cluster with 1024 cores interconnected via an INFINIBAND network delivering 2.5 Gigabytes per second with a latency of less than 4 milliseconds. A General Parallel File System software which easily handles the simultaneous processing of 100,000 simulations with System x iDataPlex and Deep Computing technologies along with DCS9900 storage devices. The solution keeps the data available for multiple scientists at a time to conduct simulations and validate a common model of the birth of the Universe.

“We are very pleased with theperformance of IBM iDataPlex. The solution is ideal in terms of technology and services”.

— Philippe ParnaudeauInstitut d'Astrophysique de Paris

Benefits:Benchmarking tests with the energy efficient System x iDataPlex solution revealed a computing peak performance of above 10 Teraflops.A five-fold increase in data center computing power.Enabling the generation of a vastly improved picture of the early Universe.



Solution components:IBM Global Business Services:

– Strategy & Change– Supply Chain Management

IBM Global Technology Services – Strategy Architecture

Her Majesty’s Revenue & Customs (HMRC) Cutting carbon emissions to create Greener Government

“The work we did with IBM has been very important in getting the carbon issue on the agenda within HMRC. It helps people understand what needs to be done and is a powerful way of highlighting the key areas of activity required across the organization.”

—Judy Greevy, Head of Corporate Social

Responsibility and Diversity at HMRC

Business challenge:Keen to be at the forefront of sustainable development within government, HM Revenue & Customs (HMRC) was performing well against many of the environmental targets set by the Sustainable Development Commission for 2010. Nevertheless, it was eager to ensure that it did not fall behind on the ambitious targets to reduce carbon emissions from offices by 12.5%. The sheer size of the organization made it difficult for HMRC to get a reliable overview of carbon consumption and the priority areas for action.

Solution:IBM worked with HMRC to carry out a diagnostic review. IBM used a range of carbon diagnostics tools based on the IBM Component Business Model approach to assess HMRC’s current carbon management performance. IBM recommended a wide variety of carbon management solutions, providing HMRC with a clear, strategic way forward towards its reduction targets.

Benefits:A clear set of recommendations to help exceed required targets

A comprehensive picture of HMRC’s current carbon emissions

Identification of those actions which will have most impact

Total potential carbon reduction of up to 50%



Solution components:IBM Global Business Services

Natural England Driving an ambitious carbon reduction program

“IBM has taken a lead in the area of carbon management, particularly across government organizations.”

—David Young, Executive Director of

Strategy and Performance, Natural England

Business challenge:Committed to conserving and enhancing the natural environment, Natural England has a strong imperative to show leadership in reducing its corporate carbon footprint. Going way beyond the targets set by the Government’s Climate Change Bill (to achieve a 26 to 32 percent reduction in carbon emissions by 2020), Natural England set out to achieve a 50 percent reduction by 2010.

Solution:IBM Global Business Services worked with Natural England to develop a vision, change roadmap and detailed delivery plan. Motivating people to change their behavior is key to success, so IBM helped devise, and is supporting the implementation of, a tailored staff communication and engagement program, based on leading practices in employee engagement. The client is now delivering the plan with support from IBM.

Benefits:Provides a clear roadmap to help the client achieve a 50 percent reduction in carbon emissions by 2010

Implements a strong, evidence-based carbon measurement and management system to help ensure effective action

Meets target of achieving 20 percent carbon reduction in one year



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Trademarks and notes

© Copyright IBM Corporation 2012IBM, the IBM logo, IBM Project Financing, and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtmlThe content in this document (including currency OR pricing references which exclude applicable taxes) is current as of the initial date or publication and may be changed by IBM at any time.Not all offerings are available in every country in which IBM operates.THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates and availability are based on a client’s credit rating, financing terms, offering type, equipment and product type and options, and may vary by country. Non-hardware items must be one-time, non-recurring charges and are financed by means of loans. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice and may not be available in all countries.

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