Date post: | 13-Sep-2014 |
Category: |
Technology |
View: | 1,448 times |
Download: | 0 times |
Get Social
Mike Handes @mikehandesSocial Business Innovation Lead, IBM27/10/2011
Connected
© 2009 IBM Corporation
Building a smarter planet
2
Agenda
2
© 2009 IBM Corporation
Building a smarter planet
3
CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries.
RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.
GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing.
ACCELERATING GLOBALISATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries.
EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.
EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.
Today’s imperative: Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.
IBM's Government 2020 ReportGovernments must simultaneously deal with the effects of six drivers that are reshaping our world, while building a foundation to promote the future prosperity of citizens
© 2009 IBM Corporation
Building a smarter planet
4
Mainframe
PCs
Internet
Social
Departmental
What’s your Social Government Agenda?
The Fifth IT Era: The era of Social Government
© 2009 IBM Corporation
Building a smarter planet
5
More than 700 million active users 700 Billion minutes usage a month30 billion items of content shared a month
190 Million tweets per day500,000 new accounts per day
2 Billion videos watched daily24 hours of video uploaded every minute
© 2009 IBM Corporation
Building a smarter planet
6
Australia Internet & Facebook Usage
109% increase in 55+ access social
media via mobile
116% mobile device
penetration in Australia
© 2009 IBM Corporation
Building a smarter planet
7
Government Collaboration
7
By thinking and acting in new ways, government leaders have the opportunity to make policy decisions and develop plans that will make a lasting contribution to the economic health and welfare of their communities.
© 2009 IBM Corporation
Building a smarter planet
8
Social Gov
New Channels
Healthier Eco-system
StrongerRelationships
Workforce Optimisation &
Ideation
Listen, Learn, Measure, Take Action
G2BG2B
G2EG2E
G2CG2C(your domain)(your domain)
ConsumerConsumer DomainDomain
SocialSocialAnalyticsAnalytics
© 2009 IBM Corporation
Building a smarter planet
9
Social Gov
StrongerRelationships
New Channels
G2BG2B
G2EG2E
G2CG2C(your domain)(your domain)
ConsumerConsumer DomainDomain
SocialSocialAnalyticsAnalytics
© 2009 IBM Corporation
Building a smarter planet
10
"We estimated that around 70% of our work during the crises was proactive...previously up to 90% of the unit's work in crises was reactive.”
© 2009 IBM Corporation
Building a smarter planet
1111
© 2009 IBM Corporation
Building a smarter planet
12
Socialise from your site and Social Media sites
12
Enable customers to get problems resolved quickly
Drive innovation by supporting idea contribution
Allow customers to provide feedback
© 2009 IBM Corporation
Building a smarter planet
13
© 2009 IBM Corporation
Building a smarter planet
14
…developing and going mobile…
© 2009 IBM Corporation
Building a smarter planet
15
© 2009 IBM Corporation
Building a smarter planet
16
…and the Canberra govhack version
© 2009 IBM Corporation
Building a smarter planet
17
“Apps for Democracy produced more savings for the D.C. government than any other initiative”.
Vivek Kundra, former CTO of DC.
Open data finds people who care and can do something
© 2009 IBM Corporation
Building a smarter planet
18
Democratization of Data - Citizen Mashup
18
Regional Performance Helps citizens answer “How is my
region doing in increasing recycling rates?”
Explore recycling data by region View up to minute news on
recycling Built in 30 minutes
City Performance Helps citizens answer “How
can I improve my city’s household recycling?”
Find local recycling centres and what they recycle
Local news on city recycling performance
Built in 15 minutes
Challenge: Empower the community by
making government data accessible via a single platform in a format which can be personalised and shared
Solution: 570+ feeds of government data
available for creating customized mashups to put citizens in control
© 2009 IBM Corporation
Building a smarter planet
19
Social Gov
Listen, Learn, Measure, Take Action
G2BG2B
G2EG2E
G2CG2C(your domain)(your domain)
ConsumerConsumer DomainDomain
SocialSocialAnalyticsAnalytics
© 2009 IBM Corporation
Building a smarter planet
20
Boston Police Monitoring 18 June 2011 Stanley Cup Parade Intelligent Policing – One Million Fans
www.geocop.com
www.tactweet.com
What are people saying about your agency, policies, issues?
© 2009 IBM Corporation
Building a smarter planet
21
Analytics Command Centre
© 2009 IBM Corporation
Building a smarter planet
22
• Consumer / Employee Insight
• Assess sentiment, affinity & evolving topics• Weigh employee interest & engagement
Applying analytics: Social Insight Inside the Organization
© 2009 IBM Corporation
Building a smarter planet
23
Social Gov
G2BG2B
G2EG2E
G2CG2C(your domain)(your domain)
ConsumerConsumer DomainDomain
SocialSocialAnalyticsAnalytics
Healthier Eco-system
Workforce Optimisation &
Ideation
© 2009 IBM Corporation
Building a smarter planet
24
Drivers for Government Adoption of Social Initiatives
24
Net Generation
Need to Improve
Performance
Virtual /Remote Work
Growth of Knowledge
Workers
Complexity necessitates
collective intelligence
Trend Towards
On the Job Learning
Need to Drive
Innovation
ChangingDemographic Social Social
Government Government
© 2009 IBM Corporation
Building a smarter planet
25
Every week, 42% of people use the wrong information to make decisions
91% of CEOs say they need to restructure the way their organizations work
Every week businesses waste 5.3 hours due to inefficient processes
Employees spend 25% of their time just looking for information
18% of the average working day is spent on ''work that wasted time and effort'' - Australian Productivity Pulse survey
Why is it important to use social software in the enterprise?
© 2009 IBM Corporation
Building a smarter planet
26
within this environment, leaders need to focus to three key initiatives
*IBM CHRO Study, 2010
Relative future importance
9
8
7
6
5
4
3
2
1
987654321
Sourcing and recruiting from outside the organization
Evaluating workforce performance
Efficiently allocating the workforce
Managing labor costs
Fostering collaboration and knowledge sharing
Rapidly developing workforce skills and capabilities
Enhancing workforce productivity
Retaining valued talent within the organization
Developing future leaders
Rel
ativ
e ef
fect
iven
ess
Importance of workforce challenges in the next 3 years vs. effectiveness
“We are not as good at innovation as efficiency. The HR function should help to build an innovative culture, create forums, develop leaders and find ways to measure and reward innovation.”
Veronica Rörsgård,SVP HR, Skanska
To drive growth and operational efficiency
© 2009 IBM Corporation
Building a smarter planet
27
Where do good ideas come from?
© 2009 IBM Corporation
Building a smarter planet
28
Do we create opportunities for serendipity?
© 2009 IBM Corporation
Building a smarter planet
29
So what is social software? (cont)
29
© 2009 IBM Corporation
Building a smarter planet
30
A lot of the issues are symptoms of an overwhelmed content-centric model
© 2009 IBM Corporation
Building a smarter planet
31
We believe content revolves around people
© 2009 IBM Corporation
Building a smarter planet
32
Who’s Who in the Zoo
© 2009 IBM Corporation
Building a smarter planet
33
Profile Page | Know & be Known
© 2009 IBM Corporation
Building a smarter planet
34
How can I find the expertise?
© 2009 IBM Corporation
Building a smarter planet
35
© 2009 IBM Corporation
Building a smarter planet
36
Email Hoarding of Business Information
© 2009 IBM Corporation
Building a smarter planet
37
© 2009 IBM Corporation
Building a smarter planet
38
38
Files | sharing, not hoarding
© 2009 IBM Corporation
Building a smarter planet
39
Retain knowledge...even after the person has left
© 2009 IBM Corporation
Building a smarter planet
40
Maze to information & Organisational Boundaries
© 2009 IBM Corporation
Building a smarter planet
41
Communities | Stimulating innovation & creativity
© 2009 IBM Corporation
Building a smarter planet
42
Mini Projects – 3 days, 3 weeks, 3 months Repeatable Patterns – Templates Integration – Social Everyplace
E-mail “ Team Places”Activities
IBM Connections - Activities
© 2009 IBM Corporation
Building a smarter planet
43
43
© 2009 IBM Corporation
Building a smarter planet
44
44
Social Analytics: End UsersPeople-centric v Document-centric
© 2009 IBM Corporation
Building a smarter planet
4545
© 2009 IBM Corporation
Building a smarter planet
46
Driving User Adoption – Put It In front of their eyeballs!
46
Put It In Front Of Their Eyes:In context Integration
© 2009 IBM Corporation
Building a smarter planet
47
47
© 2009 IBM Corporation
Building a smarter planet
48
© 2009 IBM Corporation
Building a smarter planet
49
Connections enhances Outlook, Office, Explorer, & Sharepoint
50
51
© 2009 IBM Corporation
Building a smarter planet
52
Android iOS Blackberry
From wherever your people are...from whatever device
© 2009 IBM Corporation
Building a smarter planet
53
● 3200 staff and 700 field data collectors – economic, business, environmental, population/demographic statistical outputs
● 9 offices located in all capital cities across Australia
Challenges● Recruiting quality staff● Virtual teams are a reality● Resource Constraints● Increasing demands● Security and
confidentiality
Knowledge fragmented Information hard to find External collaboration
requirements
Solution – IBM ● Enterprise-grade solution● Leverage new ways of working● Complement existing systems and
not replace
Benefits ● Online communities formed around
interests, technologies● Best practices now emerging
● Speeding the induction process● New staff familiar with social tools● Context, “why” rather than “how”
● Senior managers communicating with dispersed teams via Blogs
“With IBM Connections ABS can use business-grade social software, straight out of the box.”
Dale Chatwin, Director, Knowledge Management Initiative, ABS.
©2011 IBM Corporation
54
Realized benefit - median improvement %
(*) “The rise of the networked enterprise. Web 2.0 finds its payday” – McKinsey Global Survey Results, 2010
Social Business in ActionSocial Business in Action
Client ROI References*Primary GoalsThe value of Social Business for HR and Workforce Transformation is real
Increase speed of access to internal knowledge(realized by 77% of respondents)
Reduce internal communications expense(realized by 60%)
Increase speed of access to internal experts(realized by 52% of respondents)
• Faster on-boarding & M&A = 10% lower cost
• Reduced new employee training costs 15%
• Compressed employee communications time = $2M
• Virtual teamwork reduces travel frees $8M
Key Opportunities for ROI
*as projected by IBM BVA client
© 2009 IBM Corporation
Building a smarter planet
55
● IBM Connections install base grew 34% in 2010. ● IBM is positioned in the leadership quadrant in the
2009 and 2010 Garter Magic Quadrant reports● 35% of Fortune 100 have purchased IBM Social
Software
IDC identified IBM as the marketshare leader in Social Software Platform providers for a second year in a row July 2011 IBM.com press release
IBM Social Software is the market share leader
© 2009 IBM Corporation
Building a smarter planet
56 56
Source: “Get Bold: Creating a Bold Social Media AGENDA for Your Business” by Sandy Carter,ISBN: 0132618311, Copyright © 2011, IBM Press
A
GE
NDA
Align Government Agency Goals & Culture
Gain “Social Friends” Through “Social Trust”
Engage through Experiences
Network Your Agency’s Processes
Design for Security, Reputation & Risk
Analyze Your Data
The Social Government Agenda
© 2009 IBM Corporation
Building a smarter planet
5757
VisionVisionExploring the art
of the possible
Workshop 1
RoadmapRoadmapDiscussing the art
of the probable
Workshop 2
SolutioningSolutioningPragmatically detailing business
and technical requirements
Workshop 3
The IBM Social Government Agenda Methodology
Business Business
OutcomesOutcomesCapabilityCapability
© 2009 IBM Corporation
Building a smarter planet
58
Complimentary Social Government Agenda Workshop (2-3 Hours)
Lead your organization's Social transformation
Additional Special OffersIntra-Agency Social Collaboration● 50% off the Entitled Price for IBM Connections
Citizen/Customer Engagement● 55% Off Entitled Price for IBM Customer Experience Suite
*Order must be placed before December 15 2011
© 2009 IBM Corporation
Building a smarter planet
59
Mike HandesMike HandesSocial Business IBM Software Group
Sydney, Australia+61 2 9463 [email protected]