IBM Tivoli Service Level Advisor: Release...

IBM Tivoli Service Level Advisor

IBM Tivoli Service Level Advisor ReleaseNotesVersion 1.2.1

SC09-7777-02

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IBM Tivoli Service Level Advisor

IBM Tivoli Service Level Advisor ReleaseNotesVersion 1.2.1

SC09-7777-02

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Third Edition (April 2003)

©This edition applies to Version 1.2.1 of IBM Tivoli Service Level Advisor (product number 5724–C40) and to allsubsequent releases and modifications until otherwise indicated in new editions.

© Copyright International Business Machines Corporation 2003. All rights reserved.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

IBM Tivoli Service Level AdvisorRelease Notes . . . . . . . . . . . . 1Additional Information . . . . . . . . . . . 1

Accessing Publications Online . . . . . . . 1Ordering Publications . . . . . . . . . . 1Contacting software support . . . . . . . . 1

What’s New in This Release . . . . . . . . . 2Revised Names of Tivoli Products . . . . . . 3IBM Tivoli Service Level Advisor CD-ROMs . . . 3

System Requirements . . . . . . . . . . . 3Software Requirements . . . . . . . . . . 3Hardware Requirements . . . . . . . . . 6

Defects Fixed in This Release . . . . . . . . . 6Known Product Limitations, Problems, andWorkarounds . . . . . . . . . . . . . . 6

Installation Problems and Workarounds . . . . 6Software Limitations . . . . . . . . . . 10

Software Problems and Workarounds. . . . . 14Internationalization . . . . . . . . . . . . 17

Installation and Upgrade Notes, Problems, andWorkarounds . . . . . . . . . . . . . 17Software Limitations, Problems, andWorkarounds . . . . . . . . . . . . . 17Translation-specific Documentation Problems andCorrections . . . . . . . . . . . . . 22

Documentation Notes . . . . . . . . . . . 23Online User Assistance Problems and Corrections 23

Product Notes . . . . . . . . . . . . . 23Improving Performance on Windows 2000 andWindows NT Servers . . . . . . . . . . 23

Appendix. Notices . . . . . . . . . . 25Trademarks . . . . . . . . . . . . . . 27

© Copyright IBM Corp. 2003 iii

iv IBM Tivoli Service Level Advisor: Release Notes

IBM Tivoli Service Level Advisor Release Notes

This Release Notes document provides important information about IBM TivoliService Level Advisor version 1.2.1. These notes are the most current informationfor the product and take precedence over all other documentation.

Please review these notes thoroughly before installing or using this product.

These Release Notes include the following topics:v “What’s New in This Release” on page 2v “System Requirements” on page 3v “Defects Fixed in This Release” on page 6v “Known Product Limitations, Problems, and Workarounds” on page 6v “Internationalization” on page 17v “Documentation Notes” on page 23v “Product Notes” on page 23

Additional InformationThe following sections describe how to access publications, order publications,provide feedback about publications, and contact customer support.

Accessing Publications OnlineYou can access many Tivoli publications online in the Tivoli Information Center,which is available on the Tivoli Customer Support Web site:

http://www.ibm.com/software/tivoli/library/

These publications are available in PDF or HTML format, or both. Translateddocuments are also available for some products.

Ordering PublicationsYou can order many Tivoli publications online at the following Web site:http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

You can also order by telephone by calling one of these numbers:v In the United States: 800-879-2755v In Canada: 800-426-4968v In other countries, for a list of telephone numbers, see the following Web site:

http://www.ibm.com/software/tivoli/order-lit/

Contacting software supportIf you have a problem with any Tivoli product, refer to the following IBM SoftwareSupport Web site:

http://www.ibm.com/software/sysmgmt/products/support/

© Copyright IBM Corp. 2003 1

http://www.tivoli.com/support/documents/

http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

http://www.tivoli.com/inside/store/lit_order.html

http://www.ibm.com/software/sysmgmt/products/support/

If you want to contact software support, see the IBM Software Support Guide at thefollowing Web site:http://techsupport.services.ibm.com/guides/handbook.html

The guide provides information about how to contact IBM Software Support,depending on the severity of your problem, and the following information:v Registration and eligibilityv Telephone numbers and e-mail addresses, depending on the country in which

you are locatedv Information you must have before contacting IBM Software Support

What’s New in This ReleaseThe following new features and functions are included in this release of IBM TivoliService Level Advisor:v Enhancements have been made to the SLM Reports function of IBM Tivoli

Service Level Advisor, including 56 new summary graphs and charts that moreeasily display reports on SLAs, violations, and trends at the business level.Charts are available in pie chart, bar chart, and stacked bar chart formats.

v Usability enhancements to reports, such as navigational links at the top of reportpages, enables you to navigate quickly into the detail of a particular report, oracross different reports. Report formats have been greatly improved forreadability, and have been organized to enable you to quickly find theinformation of interest.

v Other minor enhancements are provided as well, such as formatting reports forprinting, and an improved method of specifying the number of rows to displayin the table.

v A new usertype parameter has been added to several CLI commands that enableyou to associate a type of user to each authorized user name, such that whenthey view reports, the information is presented from an executive, customer, oroperations perspective, in increasing levels of detail.

v New migration requirements are in place for this release, and if you have aprevious version of IBM Tivoli Service Level Advisor, you may need to upgradeyour DB2, Tivoli Enterprise Data Warehouse, and WebSphere installations:– DB2 must be at version 7.2 with Fix Pack 6 or later– Tivoli Enterprise Data Warehouse 1.1 must be upgraded to Fix Pack 2– IBM WebSphere Application Server must be upgraded to at least version 4.0.2

or later– Solaris 2.9 support and AIX 5.2 support is certified for both v1.2 and v1.2.1

platforms.v You will need to uninstall any previous DYK Target ETLs and reinstall the ETLs

shipped with this version of IBM Tivoli Service Level Advisor.v The Documentation CD now makes all of the documentation available to your

through a new InfoCenter selection menu. To view documentation from theInfoCenter menu, do the following:1. Insert the IBM Tivoli Service Level Advisor Documentation CD2. Navigate to the /tsladocs folder3. Open the infocenter.html file in your Web browser. Links are available to

display both PDF and HTML versions of the documentation.

2 IBM Tivoli Service Level Advisor: Release Notes

http://techsupport.services.ibm.com/guides/handbook.html

Revised Names of Tivoli ProductsThe names for several Tivoli products are in transition. The existing name and thenew name for products associated with IBM Tivoli Service Level Advisor are listedin the following table:

Table 1. Comparison of current and revised Tivoli product names

Existing Product Name New Product Name

Tivoli Distributed Monitoring (DM) IBM Tivoli Monitoring

Tivoli Web Services Manager (TWSM) IBM Tivoli Monitoring for TransactionPerformance

Tivoli Application Performance Management(TAPM)

IBM Tivoli Monitoring for TransactionPerformance

Tivoli Business System Manager (TBSM) IBM Tivoli Business Systems Manager

Tivoli Enterprise Console (TEC) IBM Tivoli Enterprise Console

Note: IBM Tivoli Monitoring for Transaction Performance now includes both TivoliWeb Services Manager and Tivoli Application Performance Management.

IBM Tivoli Service Level Advisor CD-ROMsThe IBM Tivoli Service Level Advisor application includes the following CDs:v IBM Tivoli Service Level Advisorv IBM Tivoli Service Level Advisor Language Supportv IBM Tivoli Service Level Advisor Documentation

System RequirementsThis section describes the IBM Tivoli Service Level Advisor system requirements.

Software RequirementsThis section describes IBM Tivoli Service Level Advisor software requirements.

Consult Installing and Configuring Tivoli Enterprise Data Warehouse and GettingStarted with IBM Tivoli Service Level Advisor for prerequisite information and orderof installation for Tivoli Enterprise Data Warehouse and IBM Tivoli Service LevelAdvisor.

IBM Tivoli Service Level Advisor Release Notes 3

Operating System Platform SupportIBM Tivoli Service Level Advisor Version 1.2.1 supports the following platforms:

Table 2. Operating system, Java Runtime Environment (JRE), and DB2 requirements forIBM Tivoli Service Level Advisor components

Component Operating System JRE1

DB2

Version APARs

SLM Server Windows NT 4.0 SP 6+ 1.3.1 SR3 7.2 FP6ClientWindows 2000 Advanced

Server Edition SP2+1.3.1 SR3

Windows 2000 ServerSP2+

1.3.1 SR3

AIX 4.33, 5.1, 5.2 1.3.1 SR3

Solaris 2.7, 2.8, 2.9 1.3.1_06

Linux RedHat 7.13 1.3.1 SR3

Linux SuSE 7.2 1.3.1 SR3

Reports Server2 Windows NT 4.0 SP 6+ 1.3.1 SR3 7.2 FP6ClientWindows 2000 Advanced

Server Edition SP2+1.3.1 SR3

Windows 2000 ServerSP2+

1.3.1 SR3

AIX 4.33, 5.1, 5.2 1.3.1 SR3

Solaris 2.7, 2.8, 2.9 1.3.1_06

Linux RedHat 7.13 1.3.1 SR3

Linux SuSE 7.2 1.3.1 SR3

Admin Server Refer to Tivoli Enterprise Data Warehousedocumentation for IBM PresentationServices operating system and JRErequirements.

7.2 FP6Client

DB2 DatabaseServer (used byIBM TivoliService LevelAdvisor

Windows NT 4.0 (plus Service Pack 6+) 7.2 FP6 orlaterWindows 2000 Advanced Server Edition

(plus Service Pack 2+)

Windows 2000 Server (plus Service Pack2+)

AIX 4.33, 5.1, 5.2

Solaris 2.7, 2.8, 2.9

1 Packaged by IBM Tivoli Service Level Advisor. Listed here for reference.

2 See “Web Browser Support” on page 5 for supported browsers.

3 Table 3 shows the packages that should be updated before running the IBM TivoliService Level Advisor install program. Refer to the RedHat 7.1 documentation fordetails on upgrading packages.

Table 3. Linux RedHat 7.1 packages to be updated

Previous version Updated version

glib-1.2.9-1 glib-1.2.10-5

glibc-2.2.2-10 glibc-2.2.4-24


Table 3. Linux RedHat 7.1 packages to be updated (continued)

Previous version Updated version

glibc-common-2.2.2-10 glibc-common-2.2.4-24

glibc-devel-2.2.2-10 glibc-devel-2.2.4-24

Tivoli Product SupportThis section describes required and optional Tivoli products that IBM Tivoli ServiceLevel Advisor supports.

Required IBM and Tivoli Products: IBM Tivoli Service Level Advisor requires thefollowing IBM and Tivoli products:

Table 4. Required IBM and Tivoli Products

Product Release

IBM DB2 Universal Database EnterpriseEdition (DB2)

Both of the following:

v 7.2 Server with Fix Pack 6 or later

v 7.2 Client with Fix Pack 6 or later

Tivoli Enterprise Data Warehouse 1.1.0 with Fix Pack 2

IBM Presentation ServicesServer for IBM Console

2.2.3 (installed with Tivoli Enterprise DataWarehouse Fix Pack 2)

IBM WebSphere Application Server One of the following:

v WebSphere Advanced Edition 4.0.2 or later

v WebSphere Advanced Edition Single Server4.0.2 or later

For information about prerequisites and other requirements, see the documentationfor each of the products.

Optional Tivoli Products: IBM Tivoli Service Level Advisor supports a number ofTivoli products as source applications for putting data into the Tivoli EnterpriseData Warehouse database using supported Extract-Transform-Load (ETL) routines.Refer to the Tivoli Enterprise Data Warehouse support Web site for information onthe ETL routines available in warehouse packs:http://www.ibm.com/software/sysmgmt/products/support

/TivoliDataWarehouse.html

Web Browser SupportIBM Tivoli Service Level Advisor supports the following Web browsers for thelisted operating systems and language locales:

Table 5. Supported Web browsers

Operating System LocaleInternetExplorer Netscape

Windows NT 4.0 SP6+Windows 2000 Advanced ServerSP2+

jp, zh_CN, zh_TW 5.x, 6.0 4.781

ko 5.x, 6.0 None.

Others 5.x, 6.0 4.6x, 4.7x

AIX 4.33, 5.1, 5.2Solaris 2.7, 2.8, 2.9Linux RedHat 7.1Linux SuSE 7.2

All None. 4.6x, 4.7x


http://www.ibm.com/software/sysmgmt/products/support/TivoliDataWarehouse.html

http://www.ibm.com/software/sysmgmt/products/support/TivoliDataWarehouse.html

1 Only Netscape 4.78 is supported on Windows for the listed locales.

E-Mail Character SetIBM Tivoli Service Level Advisor provides event notification in the several formats,including e-mail. If you choose to configure event notification using e-mail, thee-mail system to which you will send messages must be capable of handlingcharacters in the UTF-8 character set.

Hardware RequirementsIBM Tivoli Service Level Advisor has the following hardware requirements:

Table 6. Hardware requirements for IBM Tivoli Service Level Advisor

Hardware andOperating System CPU RAM Disk

IBM eServer pSeries (RS/6000) - AIX 375 MHz orhigher

1 GB or higher 1 GB or higher

IBM eServer xSeries (Netfinity) andother Intel Pentium brands) - MicrosoftWindows or Linux

1 GHz orhigher


Sun SPARC - Solaris 400 MHz orhigher


Defects Fixed in This ReleaseThe following defects that were noted in version 1.2 of these Release Notes havebeen fixed in this release of IBM Tivoli Service Level Advisor:v Defect 20689 - Install GUI: cut-and-paste does not work in UNIX

v Defect 25880 - First two characters of password fields corrupted during entry

v Defect 27157 - Null pointer exception (getFontMetrics)

v Defect 28131 - SLM_SVT: DB Error, exceptions in reports for external users

v Defect 28144 - Messages missing in Task Assistant

v Defect 28145 - Text missing on buttons for Korean Linux install/uninstall

v Defect 28188 - Measurement units are not translated for PERCENT_IN_STATE

v Defect IY36983 - TSLA 1.2 ETL fails when retrieving NetView data fromTEDW

v Defect 28889 - TSLA Registration Needs to Handle MTs in MAX/MIN Groups

v Defect 29088 - Invalid sections...Drill down Customers by Realms

v Defect 29134 - INVALID_TREND_REQUEST_PARAMS error in ffdc logs

v Defect IY40804 - Invalid option ’force’ not flagged for sdc CLI

Known Product Limitations, Problems, and WorkaroundsThis section describes known limitations, problems, and applicable workarounds inthis release of IBM Tivoli Service Level Advisor.

Installation Problems and WorkaroundsInstructions for the install process of the IBM Tivoli Service Level Advisor arefound in the Getting Started with IBM Tivoli Service Level Advisor. The followingexceptions apply to those instructions:v Defect 21657 - Install core dump with de_DE.UTF-8


Note: This applies to the following languages: English, French, German, Italian,and Spanish.

You cannot install IBM Tivoli Service Level Advisor on a Solaris machine usingthe following locales due to a limitation of the Java Runtime Environment forSolaris 1.3.1:– en_US.UTF-8– fr_FR.UTF-8– de_DE.UTF-8– it_IT.UTF-8– es_ES.UTF-8

Workaround: Change to a non-UTF-8 locale to perform the installation. After theinstallation is completed, change back to the locale of your choice.

v Defect 23062 - MCRClientServer shuts down automatically on start of mcrserver

On the AIX platform, if you uninstall Tivoli Presentation Services, the MCRprocess is left running. If you intend to reinstall Tivoli Presentation Services,either by itself or as a prerequisite to installing Tivoli Enterprise Data Warehouseor IBM Tivoli Service Level Advisor, you must manually stop the MCR processbefore attempting the installation of any of these applications.If the MCR process is left running when you attempt to install TivoliPresentation Services, Tivoli Enterprise Data Warehouse, or IBM Tivoli ServiceLevel Advisor, the install will fail, with the following symptoms:– During the installation of IBM Tivoli Service Level Advisor, you may receive

an error indicating that the following command has failed:setAppProperty for RemoteAdapterName

– If you attempt to stop the MCR process by doing either of the following, youreceive an error indicating that the subsystem is already stopped:- Running the following script:

/usr/PS/bin/generic_unix/stopmcr.sh

- Issuing the AIX command:stopsrc -s tcserver

– The MCR fails to start completely and you see error FNGOB0045E instderrX.log, indicating that an ORB is already running on port 8010.

– You see either of the following errors in <PS>/log/fwp_mcr/stdoutX.log:- 2002.03.12 12:10:00.429 McrClientServer run()

com.tivoli.pf.mcr.external.McrImportFailedException: Import of package

/usr/PS/cd/[email protected] failed.- 2002.03.12 12:10:00.440 ComponentManager getService

com.objectspace.voyager.NamespaceException: no object bound to the name

vdir://rigel.rtp.lab.tivoli.com:8010/FailoverAgent;

Workaround: Do the following:1. Uninstall the parts of IBM Tivoli Service Level Advisor, Tivoli Enterprise

Data Warehouse, and Tivoli Presentation Services on the machine whereTivoli Presentation Services is installed.

2. Stop the MCR process manually by doing the following:a. Verify that the process is running by issuing the command:

ps -ef | grep Mcr


b. You can stop the MCR process by issuing either of the followingcommands:– stopsrc -s tcserver– <PS>/bin/generic_unix/stopmcr.sh

If you receive a response that the subsystem is inoperative, then use thefollowing script to stop the process:<PS>/bin/private/generic_unix/stopmcr.sh

3. Reinstall the parts of Tivoli Enterprise Data Warehouse and IBM TivoliService Level Advisor that were on this machine.

Similarly, the Web Services for IBM Console service may not respond to thefollowing command:stopsrc -s tcwebsvcs

If that is the case, then use the following script to stop the MCR process:<PS>/bin/private/generic_unix/stopwc.sh

v Defect 24550 - License agreement contains extraneous characters

On some operating systems, extraneous characters may be visible at the end ofeach line of the license agreement. These characters do not affect the legalcontent of the license agreement, and should be ignored.Workaround: None

v Defect 25494 - Presentation Services does not install on certain AIX machines

The installation program for Tivoli Enterprise Data Warehouse fails undercertain circumstances when the Report Interface is included among the featuresbeing installed. On Windows machines this failure might appear as ansuspended installation. On UNIX machines, the installation might report afailure (if a failure is reported, examine the information below to see if thepotential cause may apply to your UNIX system).This problem might occur if a separately installed Web server is already runningand utilizing either port 80 or port 8008, or both.Workaround: If you already have a running Web server utilizing port 80 or port8008, do the following:1. Stop your existing Web server so that the used ports will become temporarily

available2. Begin the installation of Tivoli Enterprise Data Warehouse, and on the panel

that prompts for Tivoli Presentation Services port numbers, change thedefault port numbers for IBM HTTP Server Port and IBM HTTPAdministration Port to unused port numbers on the system.For example, you might choose 81 as your IBM HTTP Server Port, and 8009as your IBM HTTP Administration Port. After modifying the port numbers,continue with the installation.

3. Restart the web server that you stopped in step 1.v Defect 25564 - No back option from DB connection failure panel

If you are installing IBM Tivoli Service Level Advisor on UNIX, and you fail togive the correct information in the DB2 configuration dialogs, the attempt toconnect to the databases will fail and you will not be able to return to theprevious install panel without restarting the IBM Tivoli Service Level Advisorinstall wizard.Workaround: Be sure that the DB2 connection information that you supply tothe install wizard is correct. If the connection attempt fails, cancel the installprogram, correct the connection problem and restart the install.


v Defect 25832 - Horizontal scroll bar does not show all characters

When you configure for notification by e-mail or when displaying theconfigured settings for e-mail notification, you may find that the ends of the textstrings of the messages are not visible. The scroll bar provided in the windowdoes not provide access.Workaround: Use the mouse to enlarge the size of the installation panel (refer toFigure 36, ″Configure the e-mail event notification method (part 2 of 2)″ inGetting Started with IBM Tivoli Service Level Advisor). Also, click in the inputtextbox field to position the cursor in the field. Then use the End key to advanceto the end of the string within the field, or use the right-arrow key to access thetext message information that is beyond the end of the text box.If these methods do not work, you can accept the default message strings andcomplete the install wizard, then customize the e-mail messages using thecommand line interface (CLI) command, scmd escalate customize. See theCommand Reference for IBM Tivoli Service Level Advisor for more information onCLI commands.

v Defect 27665 - Textbox titles for SLA notice not there

When you configure for notification by e-mail on a SuSE platform in anon-English locale, you may find that the titles for the text input fields do notappear on the display (refer to Figure 36, ″Configuring the e-mail eventnotification method (part 2 of 2)″ in Getting Started with IBM Tivoli Service LevelAdvisor). This is caused by the length of the default text that appears in thesetext boxes when these text strings are translated. The values that you enter intothese fields, for subject line, violation message, trend message, and trendcanceled message, respectively, will still be properly resolved.Workaround: None

v Defect 31733 - Unable to sign in reports with customized portal page aftermigration

After migrating IBM Tivoli Service Level Advisor from version 1.2 to version1.2.1, you may find that you are unable to sign in to SLM reports using usernames that are assigned to certain customized portal pages. Some Java ServerPage (JSP) file names have been changed from version 1.2 to version 1.2.1, and itis possible that these user names are referring to portal page names that nolonger exist in version 1.2.1.Workaround: Table 7 identifies the JSP file names from version 1.2 that havebeen changed for version 1.2.1. To associate the new portal page with usernames, use the scmd sla changeUser CLI command.

Table 7. JSP File names that have changed from version 1.2 to version 1.2.1

Version 1.2 JSP File Name Version 1.2.1 JSP File Name

customerOrderRanking.jsp

opCustomerOrderRanking.jsp

custCustomerOrderRanking.jsp

slaRanking.jsp

opCustomerRanking.jsp

execCustomerRanking.jsp

customerRanking.jsp

opSLATypeRanking.jsp

slaTypeRanking.jsp

slaTypeRanking.jsp

opRealmRanking.jsp

realmRanking.jsp

realmRanking.jsp


Table 7. JSP File names that have changed from version 1.2 to version 1.2.1 (continued)

Version 1.2 JSP File Name Version 1.2.1 JSP File Name

execReportDetail.jsp

opReportDetail.jsp

custReportDetail.jsp

reportDetail

opCustReportDetail.jsp completeReportDetail.jsp

For example, a user name of George is already assigned to thecustomerOrderRanking.jsp portal page in IBM Tivoli Service Level Advisorversion 1.2. After migrating to version 1.2.1, this JSP file name is no longeravailable (unless you have your own customized copy of a JSP file of this name).To reassign this user name to the new equivalent JSP file name ofslaRanking.jsp, issue the following CLI command:scmd sla changeUser -name George -page slaRanking.jsp

See the Command Reference for more information about this and other CLIcommands.

v Defect 31778 - Exception in install trace log

You may see the following exception in the install trace logtraceTSLA1.2.1Install.log, where <TSLA_Dir> is the directory where the SLMServer is installed.:com.installshield.util.ProcessExecException:

<TSLA_Dir>/SLMServer/bin/slm_service_stop.sh: not found

This exception can be ignored.

Workaround: None

Software LimitationsThis section describes known limitations in this release of IBM Tivoli Service LevelAdvisor. Note that this might not be a complete list.v Stopping the SLM Server causes trend tracking information to be cleared

The state information used for trend calculation is cleared when the SLM Serveris stopped. To minimize the impact of clearing state information on predictingnew trends and canceling existing trends, stop the SLM Server only whennecessary.Workaround: None

v Limiting authorization to change IBM Console passwords

Users who are not administrators cannot change passwords for the IBM Console.The only users permitted to change passwords for the IBM Console are thosewith the following roles:– Administration portfolio entries– Administration Authorized Tasks

Workaround: Only grant this access to administrators because users with thiscombination of roles can manage all user accounts and change the password ofany user. Only administrators should change passwords for the IBM Console.

v SLM Reports log files not deleted during uninstall


SLM Reports log files are not deleted on uninstall. If you attempt to delete theSLM Reports log files after uninstalling IBM Tivoli Service Level Advisor, youmay receive sharing violations. IBM WebSphere Application Server is notautomatically shutdown when you uninstall IBM Tivoli Service Level Advisorbecause other applications may be running.Workaround: To automatically delete SLM Reports log files when you uninstallIBM Tivoli Service Level Advisor, shut down the IBM WebSphere ApplicationServer first.

v Defect 15714 - Text entered in tables is sometimes lost

Some IBM Tivoli Service Level Advisor windows contain one or more text fieldsin which you type information and a table in which you select items. If you typeinformation in a text field and then select or deselect items in the table, thecontent of the text field reverts to what was in the field when the window wasopened. This limitation affects multiple windows.Workaround: To ensure that your intended content is in the text field, select ordeselect items in the table before you type information in text field.

v Defect 15859 - Function of browser context menus unsupported in IBMConsole

IBM Tivoli Service Level Advisor uses the Web-based version of the IBMConsole for all tasks except viewing message logs. The Web version of the IBMConsole does not support the right-click function in a browser window. Whenyou right-click an item in a browser window, the browser might display acontext menu. If you attempt to use the functions of that context menu, youmight produce unexpected results.For example, each task window that you open in IBM Tivoli Service LevelAdvisor is represented by a task button in the task bar. When you left-click atask button, the associated task window opens in the work area. If youright-click a task button, some web browsers display a context menu. If youselect a function, such as Open in a New Window, from the context menu, theIBM Tivoli Service Level Advisor task window might be improperly displayed.Workaround: To ensure the expected results with IBM Tivoli Service LevelAdvisor, only left-click items when you use the Web version of the IBM Console.

v Defect 21631 - Report printing limitation

If you print reports in SLM Reports, some of the data may be cut off and notprint successfully.Workaround: To print all data for all reports, do the following:1. Set your print paper orientation to landscape.2. Set the print page margins (left, right, top, and bottom) for your browser as

follows:– 0.5 inches if you use Netscape– 0.7 inches if you use Microsoft Internet Explorer

The exact procedure may vary for different printers.v Defect 21907 - Unexpected results with multiple report sessions on same client

If multiple sessions of SLM Reports are started on the same client machine,unexpected results can occur. In Microsoft Internet Explorer, log off actionsmight be applied to multiple browser sessions opened from the same window.Netscape shares session information across all browser instances; additionalbrowser sessions overwrite the settings of any previous sessions opened byreport users on the same client machine.Workaround: The following limitations apply:


– Microsoft Internet Explorer - If you want to use multiple sessions, launch anew Internet Explore browser session from a desktop shortcut for InternetExplorer or from Start -> Programs -> Internet Explorer for each reportssession. Do not select File -> New -> Window to open a new session from anexisting one.

– Netscape - Open only one browser instance of Netscape on a client machine.v Defect 22603 - Estimated SLM Server startup time

The time required to start the SLM Server varies with the number of customerorders that exist in IBM Tivoli Service Level Advisor.Workaround: To estimate the time required for the SLM Server to start up,multiply the number of active customer orders by 0.25 seconds as shown in thefollowing examples:

Table 8. SLM Server startup time based on active customer orders

Number of ActiveCustomer Orders SLM Server startup time in minutes

240 1 minute

2400 10 minutes

4800 20 minutes

The time estimate of 0.25 seconds per customer order is based on the size of atypical order. The actual time will vary for larger or smaller customer orders.

v Defect 22815 - User metrics not correctly recorded in warehouse

IBM Tivoli Service Level Advisor does not support user metric data in TivoliApplication Performance ManagementWorkaround: None.

v Defect 23265 - Reports do not handle some non-alphanumeric characters innames

The following message may wrongly appear when displaying report details orgraphs where a single quote character ( ’ ) is part of the associated customername, offering component name, resource name, or realm name:DYKRP0009E Empty database results were returned. Please report this error to

the administrator.

Workaround: In the URL address field of your Web browser, edit the URL toappend the characters %27 immediately after each occurrence of %27 (forexample, %27%27), then press Enter to load the page. Loading the page usingthe reload (Netscape) or refresh (Internet Explorer) button will use the originalURL and will not produce the desired results.

In addition, the percent ( % ) and underscore ( _ ) characters are reserved whenusing them in the report search fields. The percent character specifies a region inthe string in which any number of characters can match. For example,%ibm.com will return all matching strings that end in the letters ibm.com, suchas server1.ibm.com, server2.ibm.com, server50.ibm.com).

The underscore character specifies a single position in the string in which anycharacter will match. For example, the string server_.ibm.com will returnserver1.ibm.com and server2.ibm.com, but not server50.ibm.com.

v Defect 27386 - Table column filters with all blanks do not display


When you create a table column filter, the filter value is shown as an HTML linkabove the column and immediately below the column name. Clicking on thislink brings back the Edit Filter entry box above the table.If the filter value consists of one or more blank characters, no HTML link isdisplayed.Workaround: Use the table column pop-up menu to Clear all filters. Clearingall filters restores the default <no filter> HTML link. You can then create a newfilter by clicking this link.

v Defect 28104.1 - Offering created in version 1.1 may need to change name inversion 1.2

In version 1.1 of IBM Tivoli Service Level Advisor, offering names can includeleading and trailing blank characters, for example, ″abc ″. Offerings named ″abc″and ″abc ″ would be two distinct offerings.In version 1.2 of IBM Tivoli Service Level Advisor leading and trailing spacesare trimmed from offering names. There is no problem with migrating offeringnames, because offering names with leading and trailing spaces will migratecorrectly to version 1.2.The problem arises when you change these offering names. If you changeoffering ″abc ″, the trailing spaces will be trimmed and the offering will berenamed to ″abc″. If you already have an offering named ″abc″ defined, thefollowing error message will be displayed:DYKGU0006E The offering name, abc, is already in use.

You will then have a chance to specify a different offering name to avoidduplicate offering names.

Workaround: Nonev Defect 28129.1 - Response time on manage orders degrades as trend records

increase

When you are managing a large number of customer orders (500 or more), if acorrespondingly large number of trends are being generated, you mayexperience decreased performance when performing the Manage CustomerOrders task.Workaround: To enhance performance, you can add an index to the TRENDtable in the DYK_CAT database. The index should be created for theCUST_ORDER_ID field and for the ORDER_ELMT_ID field. To add this index tothe table, start a DB2 command prompt on the machine where the SLM Server isinstalled, and issue the following DB2 commands:db2 connect to dyk_cat user <db2user> using <db2password>

db2 CREATE INDEX I_TREND ON TREND (CUST_ORDER_ID,ORDER_ELMT_ID)

db2 runstats on table trend

db2 disconnect all

v Defect 28140.1 - Resource list rule produces incorrect results for applicationsthat collect ″state″ type data

When creating or changing an order using the IBM Console, if you use aresource list rule to assign resources to an offering, incorrect SLO evaluationresults may be produced for applications that collect state information (forexample, up or down, stopped or running, red, yellow, or green states) becausesome of the intended resources might be ignored when performing the SLOevaluation. Refer to the Warehouse Enablement Implementation Guide for eachapplication for more information about the type of data collected.


Workaround: When assigning resources while creating or changing an order, donot use the resource list rule method. Instead, use the options to manually selectresources from a list. The list is either created by specifying a resource namefilter, or by specifying resource attributes.

Software Problems and WorkaroundsThis section describes known problems in this release of IBM Tivoli Service LevelAdvisor. Where applicable and known, suggested workarounds are identified.Note that this might not be a complete list.v Defect 18657 - Breach values are not preserved when metric is disabled

If you remove a previously configured metric from a draft offering, existingbreach values for the service level objectives of the metric are not preserved.Workaround: If you decide to use the metric after removing it from a draftoffering, you must configure the service level objectives of the metric again andenter new values in the breach value fields.

v Defect 22535 - “Select All” context menu doesn’t work properly in table

In a single-select table with radio buttons, you select Select All from the ContextMenu of the Select column. All of the radio buttons in the Select column of thetable are enabled. Any further actions are applied only to the first object selectedin the table.For example, on the Manage Schedules window, you open the Context Menu forthe Select column of the Schedules table and click Select All. All the radiobuttons are enabled. When you click View, you can only view information forthe first schedule that is selected in the table. No information is displayed forany other schedule.Workaround: Only use the Select All option of the Context Menu for the Selectcolumn in a multiselect table with check boxes. Do not use the Select All optionof the Context Menu for the Select column in a single-select table with radiobuttons.

v Defect 22678 - Log file messages: Problems if message contains apostrophe (’)

Log file messages with inserts are not formatted properly when the messagecontains an apostrophe or single quote (’). The message inserts, which act asplaceholders for specific information, do not resolve. For example, in the phrase“customer {0}”, the message insert {0} fails to resolve and display the name ofthe customer.Workaround: None.

v Defect 22957 - IBM Console problems: check its readme

You experience problems with the operation of the IBM Console.Workaround: Refer first to the Readme for Tivoli Presentation Services Version2.2.0 located on the Tivoli Enterprise Data Warehouse installation CD. Forexample, the location of the English language Readme file is:\ps\docs\readme22_en

v Defect 22973 - SLM Server starts 0 components on multihomed host

If your SLM Server runs on a multihomed machine, important configurationinformation for the SLM Server may not be read. A multihomed host connects totwo or more networks, such as a serial line and a LAN or to multiple LANs,and has two or more network addresses.If you receive message DYKAL1020I and it indicates that no components havestarted, failed, and timed out, your SLM Server is using a different default fullyqualified host name than the one used during product installation.


Workaround: For Windows platforms, alter the order of the network adapters onthe machine as follows:– On Windows NT:

1. On your desktop, open My Computer -> Control Panel -> Network.2. In the Network window, select the Bindings tab. Select all protocols from

the Show bindings for drop-down list.3. Click the plus sign icon (+) next to the TCP/IP protocol icon and change

the order of the network adapters.– On Windows 2000:

1. On your desktop, open My Computer -> Control Panel -> Network andDialup Connections.

2. Select Advanced -> Advanced Settings.3. Select the Adapters and Bindings tab and change the order of the

connections.v Defect 25499 - Customize schedules - panel goes blank sometimes

If you are using the Customize Schedules dialog and you close the notebook byclicking the X icon in the upper right corner, you will not be able to open itsuccessfully for approximately 15 minutes, until the software releases theinternal timed locks that are in place.If you open this dialog earlier, the following warning message will be displayed:DYKGU0132W: This information is already in use for update

by another user. Information is now available

for viewing only. Please exit and reenter this

panel to try the update at a later time.

Workaround: Always close the Customize Schedules dialog by using the Cancelbutton.

v Defect 27203 - Mixed Hebrew number-letter strings break

When you type a mixed number and character string in Hebrew, for example,123testing123, the numbers are displayed at the beginning of the string, as123123testing. This software limitation has the following effects:– The string has not been altered, it is just not being displayed correctly. If you

create a character string of 123testing123 and it is displayed as 123123testing,the filtering features of IBM Tivoli Service Level Advisor will not return amatch on 123123.

– It is possible to create multiple entities that are visually identical to oneanother. For example, typing 1realm is displayed as 1realm, but typing realm1also is displayed as 1realm.

Workaround: None. Avoid specifying mixed number and character strings inHebrew.

v Defect 27552 - Unable to login to reports on AIX German Machine

When attempting to sign on to SLM Reports on UNIX, a Java exception isthrown, with a message in the form of:Can’t find bundle for base name ...report.servlets.SLMReportJSPResources

This problem may have been caused during the uninstall of SLM Reports,possibly during migration or reinstallation of the SLM Report Server, due to the<WebSphere_Install_Dir>/installedApps/SLMReport.ear directory not beingremoved in the process.


Workaround: To resolve this problem, do the following:1. Follow the procedure described in ″Removing SLM Reports from the

Websphere Environment″ (see Getting Started with IBM Tivoli Service LevelAdvisor)

2. Verify that the <WebSphere_Install_Dir>/installedApps/SLMReport.eardirectory has been successfully removed. If not, remove it manually.

3. Follow the procedure described in ″Integrating SLM Reports into Websphere″(see Getting Started with IBM Tivoli Service Level Advisor) to re-integrateSLM Reports

4. Restart the WebSphere Application Serverv Defect 27722 - Dates are treated as strings in Last Modified column

In the Customer Order dialog table, if you sort on the Last Modified column, thedates that are in the column are sorted as text strings instead of true dates. Thesort is effectively performed based on the first digit of the date string, whichcould be a month in English or a day in German, for example.Workaround: None

v Defect 27929 - Netscape fails on AIX when viewing HTML files generated bythe viewer

When viewing HTML log files generated by the IBM Tivoli Service LevelAdvisor viewer, the Netscape browser may fail on the AIX platform.Workaround: Modify the document cache settings in Netscape as follows:1. From the Netscape toolbar, select Edit –> Preferences

2. Select Advanced, then select Cache

3. Change the setting of Document in Cache is compared to document onnetwork from Once per Session to Every Time.

4. Select OK to save your settings.v Defect 27983 - High-level report - Unable to differentiate Canceled orders

On high level reports, canceled orders are displayed in green, making it difficultto distinguish them from normal, active orders.Workaround: None

v Defect 28046 - Periods tab not working on Views Schedule

When viewing notebooks in the IBM Console, clicking on a notebook tab mightnot change the contents of the display to show the information for that tab.Workaround: Click the Reset button at the bottom of the IBM Console to refreshthe screen and display the correct information.

v Defect 28057 - Description field needs scroll bar

When using the IBM Console, scroll bars might be missing from text areas.Workaround: Click in the text field area and use the End key and the arrowkeys to navigate in the text field and access the desired information.

v Defect 28092 - Customize Schedules notebook quarterly dates may beinadvertently changed

When using the Customize Schedules notebook to specify quarterly dates, if youset the quarterly start dates as desired and close the notebook, then later openthe notebook again, the radio button in the Quarterly Dates tab is incorrectly setto Quarters every month starting on and the input selection field is set to the firstquarter date setting. If you inadvertently click OK, the quarterly dates are resetto every three months starting with the first quarter date. You will have lost anycustomized quarterly dates.


Workaround: Use caution when viewing customized quarterly dates in theCustomize Schedules notebook, and verify that the radio button is set properlyto preserve any customized quarterly dates.

v Problem with NetView mib2trap application

When the IBM Tivoli Service Level Advisor mib file, slm.mib, is used as input tothe NetView application mib2trap, script files are not generated as output. Thescript files for use with NetView are located in the <SLM_Install_Dir>/escalatedirectory, where <SLM_Install_Dir> is the directory where the SLM Server wasinstalled.Refer to ″Configuring for Notification by SNMP″ in Getting Started with IBMTivoli Service Level Advisor for more information about configuring NetView forevent notification using SNMP.

InternationalizationThis section provides information about using IBM Tivoli Service Level AdvisorVersion 1.2.1 with language support.

Installation and Upgrade Notes, Problems, and WorkaroundsIBM Tivoli Service Level Advisor Version 1.2.1 is translated into the followinglanguages:v Brazilian Portuguesev Chinese (Simplified)v Chinese (Traditional)v Frenchv Germanv Italianv Japanesev Koreanv Spanish

To enable these languages, install the appropriate languages from the IBM TivoliService Level Advisor Language Support CD.

Note: Language support is included on a separate CD, which is available at thesame time as the general availability of IBM Tivoli Service Level AdvisorVersion 1.2.1.

For instructions on installing language support, refer to Getting Started with IBMTivoli Service Level Advisor and “Installation Problems and Workarounds” on page 6.

Software Limitations, Problems, and WorkaroundsThis section describes known limitations and defects in this release of IBM TivoliService Level Advisor. Where applicable and known, suggested workarounds areidentified. Note that this might not be a complete list.v Defect 19037 Scheduler firing on Sunday for Asian time zone instead of

Monday

Note: This is applicable to the Sanskrit Indian (sa_IN) locale.

Weekly schedules in IBM Tivoli Service Level Advisor are based on the first dayof the week for the current locale. The IBM Java Runtime Environment used in


IBM Tivoli Service Level Advisor does not provide definitions for all possiblelanguage locales. Many language locales set Monday as the first day of theweek. The Sanskrit Indian (sa_IN) locale uses the global default, Sunday, as thefirst day of the week rather than setting a specific day. If you use the SanskritIndian locale, the days used to calculate weekly evaluations and trends areSunday through Saturday instead of Monday through Sunday.

Workaround: None. This will be corrected in a future release of the IBM JavaRuntime Environment.

v Defect 21130 - Apostrophe problems in log files

Note: This is most prevalent in the French and Italian languages.

When IBM Tivoli Service Level Advisor writes messages that includeapostrophes to log files, the following occur:– Single apostrophes in words are omitted. For example, the Italian phrase

“L’ora di inizio” displays as “Lora di inizio” and the French phrase “Le nomde l’offre” displays as “Le nom de loffre”.

– Message inserts that act as placeholders for specific information do notresolve. For example, in the phrase “customer {0}”, the message insert {0} failsresolve and display the name of the customer.

Workaround: None.v Defect 21595 - Some messages in English in SLMMessage12.txt files

(Applicable to all languages) When you install a language pack for IBM TivoliService Level Advisor, the installation initiates a stop of the SLM Server. Becausethe language pack is not yet fully installed, the SLM Server adds Englishmessages about the stop to the log file.Workaround: None. The language pack must be fully installed and the SLMServer restarted before any translated messages can be sent to the log file.

v Defect 21601 - All descriptions of tasks in Manage Roles are in English

(Applicable to all languages) When you view the properties for a role in IBMTivoli Service Level Advisor, the Role Descriptions are in English. TivoliPresentation Services displays the default text for Role Descriptions instead ofthe translated information.Workaround: None.

v Defect 21667 - Cannot enter Korean characters (Netscape)

Note: This applies to Chinese (Simplified and Traditional), Japanese, andKorean.

In Chinese (Simplified and Traditional), Japanese, and Korean, users can onlyenter national language characters in the text fields of the Task Assistant.National language characters cannot be entered successfully in IBM TivoliService Level Advisor windows with text fields. Flyover help may also becorrupted.

Workaround: Open IBM Tivoli Service Level Advisor in the following Webbrowsers for these languages:– Chinese (Simplified) - Netscape 4.78 (English version) or Microsoft Internet

Explorer 5.x or 6.0– Chinese (Traditional) - Netscape 4.78 (English version) or Microsoft Internet

Explorer 5.x or 6.0


– Japanese - Netscape 4.78 (Japanese version) or Microsoft Internet Explorer 5.xor 6.0

– Korean - Microsoft Internet Explorer 5.x or 6.0v Defect 21844 wrong format date in command line messages

(Applicable to all languages) When you issue IBM Tivoli Service Level Advisorcommands in a Windows command line interface (CLI), the dates for somemessages may appear in the wrong format. For some language locales, thebrowser displays the date and time in the following format:2002.02.27

Workaround: None.v Defect 21845 - WebSphere messages in English

(Applicable to all languages) WebSphere messages may appear in English inWebSphere log files.Workaround: None.

v Defect 21891 - Font problem in the messages from Task Assistant

(Applicable to Spanish) When messages are viewed through the Task Assistant,blank spaces appear to be missing between variables or italic characters and anyfollowing text. The default font appears to concatenate the text.Workaround: None.

v Defect 22055 - In the Report graph, NLV string on X-axis is unreadable

(Applicable to Korean and possibly other DBCS languages) The Korean languagecharacters on the X-axis of an SLM Reports graph are corrupted.Workaround: On the window that includes the graph, click the Graph Data link.The Graph Data window opens and displays the long form of the date and timefor the evaluation times. Alternatively, to correctly view text characters in reportgraphs, Worldtype font (Times New Roman WT ME) must be installed on themachine where the WebSphere Application Server resides.

v Defect 22180 Japanese characters corruption in Netscape

(Applicable to Japanese) In the English version of Netscape, all Japanesecharacters display incorrectly even though the locale and font are set toJapanese.Workaround: Open IBM Tivoli Service Level Advisor in the following Webbrowsers for Japanese:– Netscape 4.78 (Japanese version)– Microsoft Internet Explorer 5.x or 6.0

v Defect 22415 Reports: Japanese characters not displayed in Netscape

Note: This applies to Chinese (Simplified and Traditional), Japanese, andKorean.

Netscape displays corrupted characters in the SLM Reports window for anycharacter language, such as Japanese, Chinese (Simplified and Traditional), orKorean.

Workaround: Use the default fonts provided with Netscape 4.78. Open theNetscape browser and set the font preferences as follows:– From the menu bar, select Edit→Preferences.– Under Category, select Appearance→Fonts.

– Select the Use my default fonts, overriding document-specific fonts radiobutton and click OK.


v Defect 22854 problem with DBCS characters in Reports Signon password

(Applicable to all double-byte languages) When you sign on to SLM Reports orthe IBM Console, you can only type single-byte characters from the keyboard forthe signon password. You cannot type passwords containing double-bytecharacters from the keyboard.Workaround: To avoid this problem, use only single-byte characters for thepassword when you create a user name and password (see the scmd slaaddUser command in the Command Reference for IBM Tivoli Service Level Advisor).You can, however, use double-byte characters for user names.

v Defect 22899 - Uninstalling Language Support

(Applicable to all languages) Every time the InstallShield Multi-Platform (ISMP)installation utility for ITSLA National Language Support is executed, it creates aseparate uninstall directory. This is typical ISMP behavior. Currently, you canonly uninstall the components which are logged in the first uninstall directorythat was created.Workaround: If you want to be able to completely remove National LanguageSupport in the future, decide which features and languages to install beforeinstalling National Language Support features for IBM Tivoli Service LevelAdvisor.Also, if you choose to remove National Language Support for IBM Tivoli ServiceLevel Advisor, remove all installed features and languages at the same time toensure best performance of the ISMP uninstallation utility.

v Defect 22957 - IBM Console problems - check its readme

You experience problems with the operation of the IBM Console.Workaround: Refer first to the Readme for Tivoli Presentation Services Version2.2.0 located on the Tivoli Enterprise Data Warehouse installation CD. Forexample, the location of the English Readme is:\ps\docs\readme22_en

v Defect 23684 - Message DWC02015E issued when promoting ETLs toproduction

In a German locale, when attempting to promote ETLs to production mode, thefollowing error messages were generated:DWC02015E Das Abrufen der ODBC-Daten ist fehlgeschlagen

(SQLFetch fehlgeschlagen).

[IBM][CLI Driver][DB2/NT] SQLSTATE 01517: Ein Zeichen, das nicht

konvertiert werden konnte, wurde durch ein anderes Zeichen ersetzt.

Workaround: Run the following command to see if the DB2CODEPAGE registryvariable is set or not:db2set -all

If it is not set, then set the variable to 1208 by running the following command:db2set DB2CODEPAGE =1208

Note: The values for the changed registry variables must be set before theDB2START command is issued.

v Defect 27653 - SNMP traps not sent from SLM Server

When the SLM Server sends SNMP traps to NetView 7.1.x, and the DBCSencoding (such as Shift_JIS and EUC-JP) are different between the SLM Serverand NetView, trapd.exe may become erratic, and CPU usage rises to 100%.


When this occurs, SNMP packets from the SLM Server are not displayed onNetView Event Browser. During this unstable state, NetView might not be ableto receive SNMP packets from another SLM Server, even if the DBCS encodingfor that server matches correctly. After the NetView service is restarted,trapd.exe returns to normal and can receive SNMP packets from another SLMServer. If NetView receives additional SNMP packets from the SLM Server thatcaused the problem, trapd.exe again becomes out of control and fails to receiveSNMP packets.Workaround: NetView PMR 41216,033,000 has been opened for this defect. Referto the NetView Web site for additional information. Until this PMR is resolved,use a method of escalation other than SNMP, such as e-mail or TEC events.

v Defect 27859 - Time zone information not translated in log files

Some time zones in log files may appear in English instead of being translatedinto the local language.Workaround: None

v Defect 27934 - Double apostrophes in login error message (IBM Console)

For messages in the IBM Console that contain apostrophe characters, such aslogin error messages, the apostrophe might be displayed as a double apostrophe.Workaround: None

v Defect 27935 - Double apostrophes in messages WSRUXXXX (WebSphere)

For messages that originate from WebSphere and contain apostrophe characters,the apostrophe might be displayed as a double apostrophe. There is an openWebSphere PMR for tracking this problem: PMR 41059,033.Workaround: None

v Defect 27950 - Flyovers in English (Task Assistant Content, Top Frame)

When the mouse pointer is positioned above an item in the IBM Console whereadditional (flyover) information is being displayed, the information mighttemporarily appear in English until the screen completes being refreshed.Workaround: None

v Defect 28151 - Buttons not accessible on Solaris SChinese language packinstall

For the installation of the IBM Tivoli Service Level Advisor 1.2 Language Packon a Solaris machine using Simplified Chinese, some screens might be too largefor the available viewing area, causing the install screen buttons to appear belowthe viewing area. On some screens, the buttons might be missing.Workaround: Before performing the installation, either login to the CDE withlocale zh_CN.UTF-8, or login with an alternative language locale, such asEnglish. After the installation completes, login again with your preferred locale.

v Defect 28161 - Error on final screen of Language Pack uninstall on Linux

When uninstalling the language pack on Linux, the following error message maybe displayed on the last screen:Error occurred during the uninstallation: -

com.installshield.product.ProductComponentReference

This message can be ignored because the uninstall has already successfullyuninstalled the IBM Tivoli Service Level Advisor 1.2 Language Pack.

Note: The following files (where <lang_dir> is the directory where the languagepack was installed) used in the execution of the uninstall might be left onthe machine, and can be manually deleted if desired:– <lang_dir>/MsgSvc.dbg


– <lang_dir>/_uninst.lp/*

Workaround: Nonev Defect 31575 - Japanese fonts corrupted in SLM Report on Linux Netscape

(Applicable to Japanese) Many of the Japanese characters in SLM Reports do notdisplay correctly on Japanese Linux NetScape 4.76.Workaround: Set the scaling options or appropriate font size for the Unicodefont. The procedure may vary slightly in your Netscape environment, but usingNetscape menus do the following:1. Select Edit -> Preferences -> Navigator -> Languages, and select Japanese as

the desired language.2. On the same Preferences window, select Appearances -> Fonts, and select

the following:– In the For the Encoding field, select Unicode.– In the Variable Width Font field, select Times (NSPseudoFonts)

– Check the Scaling check box, or select a font size greater than 14

– Select the Use my default fonts, overriding document-specified fontsradio button

3. Click OK to save your preferences.v Defect 31699 - Escalate e-mail variable substitution problems

(Applicable to all languages) When you use the e-mail technique for escalationevent notification, the content of the e-mail messages might not be correctbecause the substitution variables are not correctly replaced by appropriateinformation.

Note: A substitution variable is a character string that begins with a dollar sign($).

Workaround: Refer to the troubleshooting section in the Administrator’s Guidefor information about correcting e-mail substitution variable problems.

v Defect 31700 - Most of the information in the SNMP event is not translated

The trap script files found in the <TSLA_Base_Dir>/escalate/ directory are onlyfor use in English with NetView systems. The scripts are provided as anexample of how traps that are sent by IBM Tivoli Service Level Advisor can beformatted for reception on Netview running on UNIX or Windows platforms. Ifthe platform on which you are receiving trap information is not Netview usingEnglish, then you must customize the scripts to match your environment.Workaround: None

Translation-specific Documentation Problems and CorrectionsIn some cases, information from external sources (such as English text, resourcenames, resource types, window tabs, and monitor names) is not fully translated.

Every effort is made to translate the documentation clearly and accurately, butterminology changes between versions of a product may cause inconsistencies inthe documentation.

Occasionally, you might notice that the text in a procedure does not agree with theaccompanying screen capture. If this happens, always follow the instruction in thetext.


For updates that apply to both English and translated documentation, see“Documentation Notes”.

Documentation NotesThis section provides information about updates, problems, and corrections forexisting IBM Tivoli Service Level Advisor documentation, including the online userassistance, messages, and books.

Online User Assistance Problems and CorrectionsThis section describes known corrections to the online user assistance, availablethrough the Task Assistant in the IBM Console, in this release of IBM Tivoli ServiceLevel Advisor. Where applicable and known, suggested workarounds areidentified. Note that this might not be a complete list.v Defect 22428 - inconsistency on panel and help of trend/violation viewing

Some field and table column descriptions in the Task Assistant for View Trendand View Violation windows are missing or incorrect.Workaround: None. The following corrections will be made to the Task Assistantin a future release of IBM Tivoli Service Level Advisor:– Information that will be added to the View Trend window:

- Violation Condition - A description of the condition being evaluated– Information that will be removed from the View Trend window:

- Offering Name

– Information that will be added to the View Violation window:- Evaluation End Date - Specifies the end date of the period being evaluated

for a violation- Violation Condition - A description of the condition being evaluated- Metric Value - Specifies the actual value of the metric when the violation

occurred.– Information that will be removed from the View Violation window:

- Violation Date

- Offering Name

Product NotesThis section contains important information that you should consider when usingIBM Tivoli Service Level Advisor.

Improving Performance on Windows 2000 and Windows NTServers

If you are running Windows NT or Windows 2000 Server Version for NetworkWeb application servers such as SLA Reports with WebSphere, you can improvethe system performance by configuring the machine for network traffic instead offile sharing.

Select Start –> Settings –> Control Panel –> Network and Dial Up Connections–> Local Area Connections –> File and Print Sharing for MS Networking –>Maximize Data Throughput for Network Applications.



Appendix. Notices

This information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available in your area. Any reference to an IBMproduct, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product,program, or service that does not infringe any IBM intellectual property right maybe used instead. However, it is the user’s responsibility to evaluate and verify theoperation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not give youany license to these patents.You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBMIntellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia CorporationLicensing2-31 Roppongi 3-chome, Minato-kuTokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any othercountry where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certaintransactions, therefore, this statement might not apply to you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. IBM may make improvementsand/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.

Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Web sites are not part of the materials for this IBMproduct and use of those Web sites is at your own risk.

© Copyright IBM Corp. 2003 25

IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (I) the mutual use of theinformation which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions,including in some cases payment of a fee.

The licensed program described in this document and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement or any equivalent agreementbetween us.

Any performance data contained herein was determined in a controlledenvironment. Therefore, the results obtained in other operating environments mayvary significantly. Some measurements may have been made on development-levelsystems and there is no guarantee that these measurements will be the same ongenerally available systems. Furthermore, some measurement may have beenestimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers ofthose products, their published announcements or other publicly available sources.IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to thesuppliers of those products.

All statements regarding IBM’s future direction or intent are subject to change orwithdrawal without notice, and represent goals and objectives only.

This information contains examples of data and reports used in daily businessoperations. To illustrate them as completely as possible, the examples include thenames of individuals, companies, brands, and products. All of these names arefictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, whichillustrate programming techniques on various operating platforms. You may copy,modify, and distribute these sample programs in any form without payment toIBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operatingplatform for which the sample programs are written. These examples have notbeen thoroughly tested under all conditions. IBM, therefore, cannot guarantee orimply reliability, serviceability, or function of these programs. You may copy,modify, and distribute these sample programs in any form without payment to


IBM for the purposes of developing, using, marketing, or distributing applicationprograms conforming to IBMs application programming interfaces.

TrademarksThe following terms are trademarks of International Business MachinesCorporation in the United States, other countries, or both: IBM, the IBM logo,Tivoli, the Tivoli logo, AIX, Tivoli Enterprise, Tivoli Enterprise Console, DB2, DB2Universal Database, WebSphere.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks ofMicrosoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and othercountries.

Java and all Java-based trademarks and logos are trademarks or registeredtrademarks of Sun Microsystems, Inc. in the United States and other countries.

Other company, product, or service names may be trademarks or service marks ofothers.

Appendix. Notices 27


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Printed in U.S.A.

SC09-7777-02

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