ICT02 Telecommunications Training Package Volume 1 of 4 Introduction, Qualifications Framework, Assessment Guidelines Volume 1: Introduction, Qualifications Framework, Assessment Guidelines Volume 2: Telecommunications Units of Competency Volume 3: Skills and Knowledge Register Volume 4: Technical Assessment Records This volume comprises part of ICT02 endorsed components. It is not to be used in isolation, but needs to be used in the context of the whole Training Package. Version number: 3.0 Review date: September 2005
Transcript
ICT02 Telecommunications Training Package
Volume 1 of 4 Introduction, Qualifications Framework,
Assessment Guidelines
Volume 1: Introduction, Qualifications Framework, Assessment Guidelines Volume 2: Telecommunications Units of Competency Volume 3: Skills and Knowledge Register Volume 4: Technical Assessment Records
This volume comprises part of ICT02 endorsed components. It is not to be used in isolation, but needs to be used in the context of the whole Training Package.
Version number: 3.0 Review date: September 2005
These materials were developed by Innovation & Business Skills Australia in association with the Commonwealth Government through the Department of Education, Employment and Workplace Relations.
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Use of this work for purposes other than those indicated above, requires the prior written permission from the Commonwealth. Requests should be addressed to Training Copyright, Department of Education, Employment and Workplace Relations, (DEEWR) GPO Box 9880 Canberra City, ACT, 2601 or email [email protected].
Disclaimer This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of DEEWR or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases.
While care has been taken in the preparation of this Training Package, DEEWR and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. DEEWR and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package.
The Commonwealth, through the Department of Education, Employment and Workplace Relations, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.
Published by: Innovation & Business Skills Australia Ltd Level 2, Building B, 192 Burwood Road Hawthorn VIC 3122 Phone: +61 3 9815 7000 Fax: +61 3 9815 7001 www.ibsa.org.au e-mail: [email protected]
ISBN:
First published: January 2003 AEShareNet code: FfE Print version: 3.0 Release date: TBC Printed by:
Important note to users ............................................................................................................ 1 Check the version number before commencing training or assessment.................................. 1 Explanation of version number conventions ........................................................................... 1 Explanation of the review date ................................................................................................ 1 Version modification history ................................................................................................... 1
Historical and general information Summary of AQF Qualifications in ICT02 Telecommunications Training Package............ 12 Summary of Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements............................................................................................. 13 Imported Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements............................................................................................. 19 Summary Mapping of ICT02 Telecommunications Training Package Version 3.0 to Version 2.0 ............................................................................................................................ 26
Overview of ICT02 Telecommunications Training Package What is a Training Package? ................................................................................................. 53 Training Package components............................................................................................... 54 Training Package, qualification and unit of competency codes ............................................ 55 Training Package, qualification and unit of competency titles.............................................. 56 Introduction to ICT02 Telecommunications Training Package ............................................ 58
Qualifications framework The Australian Qualifications Framework ............................................................................ 63 AQF guidelines and learning outcomes................................................................................. 64 Licensing/Registration Requirements.................................................................................... 70 Qualifications Pathways ........................................................................................................ 71
Employability skills Employability Skills replacing key competency information from 2006.............................. 76 Background to Employability Skills...................................................................................... 76 Employability Skills Framework........................................................................................... 77 Employability Skills summary .............................................................................................. 79
Training Package notes ......................................................................................................... 79
ICT02 Qualifications ICT20208 Certificate II in Telecommunications ................................................................. 85 ICT20308 Certificate II in Telecommunications Cabling.................................................... 89 ICT20408 Certificate II in Telecommunications Access Network Cabling ........................ 91 ICT20508 Certificate II in Telecommunications Digital Reception Technology ................ 95 ICT30208 Certificate III in Telecommunications................................................................ 99 ICT30302 Certificate III in Telecommunications Cabling and Customer Premises
ICT30408 Certificate III in Telecommunications Access and Associated Services ..........107 ICT30508 Certificate III in Telecommunications Digital Reception Technology.............111 CUF30207 Certificate III in Broadcast Technology............................................................115 ICT40208 Certificate IV in Telecommunications Engineering .........................................117 ICT40302 Certificate IV in Telecommunications Computer Systems...............................121 ICT40408 Certificate IV in Telecommunications Network Planning................................123 ICT40508 Certificate IV in Telecommunications Networks .............................................127 ICT40608 Certificate IV in Telecommunications Computer Telephony Integration.........131 ICT40708 Certificate IV in Telecommunications Radio Communications .......................135 CUF40307 Certificate IV in Broadcast Technology ...........................................................139 ICT50202 Diploma of Telecommunications Engineering .................................................140 ICT50302 Diploma of Telecommunications Computer Systems.......................................143 ICT50402 Diploma of Telecommunications Photonics .....................................................147 ICT50508 Diploma of Telecommunications Networks .....................................................149 CUF50307 Diploma of Broadcast Technology ...................................................................153 ICT60202 Advanced Diploma of Telecommunications Engineering ................................155 ICT60302 Advanced Diploma of Telecommunications Computer Systems .....................159 ICT60408 Advanced Diploma of Telecommunications Networks ....................................161 ICT02 Telecommunications Skill Sets .........................................................................165
Assessment Guidelines Introduction..........................................................................................................................171 Assessment System Overview .............................................................................................171 Recording Assessment Outcomes........................................................................................172 Licensing/Registration Requirements..................................................................................172 Pathways ..............................................................................................................................174 Assessor Requirements ........................................................................................................176 Industry assessment contextualisation 1 ..............................................................................177 Designing Assessment Tools ...............................................................................................183 Conducting Assessment.......................................................................................................183 Access and Equity................................................................................................................184 Further Sources of Information............................................................................................185 General Resources ...............................................................................................................186 Industry assessment contextualisation 2 ..............................................................................188
Further sources of information Contacts ...............................................................................................................................193 General resources.................................................................................................................193 Assessment resources ..........................................................................................................194 Assessment tool design and conducting assessment............................................................194 Assessor training..................................................................................................................195 Assessment system design and management.......................................................................195 Access and equity resources ................................................................................................195
Competency Standards What is competency?........................................................................................................... 199 Contextualisation of units of competency by RTOs............................................................ 199 Components of units of competency ................................................................................... 200 Employability skills in units of competency ....................................................................... 201 Employability Skills Summaries and units of competency ................................................. 203
List of ICT units in the ICT02 Training Package ........................................................... 187
Appendices Appendix 1: Glossary of terms............................................................................................ 215 Appendix 2: Checklist of revision requirements 2001/02 ................................................... 245 Appendix 3: Steering Committee and stakeholder contacts 2001/02 .................................. 249 Appendix 4: Focus groups and other contributors 2001–2007............................................ 253 Appendix 5: National Project Reference Group for ICT02 update project 2007 ................ 257 Appendix 6: Validation meetings, workshops, focus groups, web-based feedback and
other activities ................................................................................................ 259
Preliminary Information Important note to users Training Packages are not static documents; they are amended periodically to reflect the latest industry practices and are version controlled. It is essential that the latest version is always used.
Check the version number before commencing training or assessment This Training Package is Version 3.0 – check whether this is the latest version by going to the National Training Information Service (www.ntis.gov.au) and locating information about the Training Package. Alternatively, contact Innovation and Business Industry Skills Council at www.ibsa.org.au to confirm the latest version number.
Explanation of version number conventions The primary release Training Package is Version 1. When changes are made to a Training Package, sometimes the version number is changed and sometimes it is not, depending on the extent of the change. A significant change would mean assigning the version identifier ‘Version 2’ to the Training Package.
When a Training Package is reviewed it is considered to be a new Training Package for the purposes of version control, and is Version 1.
Do not confuse the version number with the Training Package’s national code (which remains the same during its period of endorsement).
Explanation of the review date The review date (shown on the title page and in the footer of each page) indicates when the Training Package is expected to be reviewed in the light of changes such as changing technologies and circumstances. The review date is not an expiry date. Endorsed Training Packages and their components remain current until they are reviewed or replaced.
Version modification history The version details of this endorsed Training Package are in the table below. The latest information is at the top of the table.
Version Release date
Comments
3.0 New qualifications added: • ICT20508 Cert. II in Telecommunications Digital
Reception Technology • ICT30408 Cert. III in Telecommunications Access and
Associated Services • ICT30508 Cert. III in Telecommunications Digital
Reception Technology • CUF30207 Cert. III in Broadcast Technology • ICT40508 Cert. IV in Telecommunications Networks
Additional units added: • ICTTC155A Construct and operate a simple radio
communications device • ICTTC156A Install digital reception equipment • ICTTC157A Locate and rectify digital reception
equipment faults • ICTTC160A Set up and operate a contractor business • ICTTC161A Operate a contractor business with
employees • ICTTC162A Install a cable lead in • ICTTC163A Install a satellite antenna • ICTTC164A Install a terrestrial antenna • ICTTC165AInstall a complex digital reception system • ICTTC166AIntegrate customer digital reception
equipment • ICTTC167A Integrate data delivery modes • ICTTC168A Design and implement an enterprise VoIP
and unified communications network • ICTTC169A Produce and evaluate architecture designs for
convergent cellular mobile networks • ICTTC170A Follow OHS and environmental policy and
procedures • ICTTC171A Produce and evaluate architecture designs for
WiMAX networks • ICTTC172A Install and configure an MPLS network with
VPN tunnelling
• ICTTC173A Plan, organise and undertake work activities
Qualifications deleted: • ICT20102 Certificate II in Customer Contact • ICT30102 Certificate III in Customer Contact • ICT40102 Certificate IV in Customer Contact • ICT50102 Diploma of Customer Contact Leadership • ICT60102 Advanced Diploma of Customer Contact
Management
Units deleted: • ICTTC071C Install Pay TV set top box • ICTTC106C Locate and rectify Pay TV set top unit faults • ICTCC100A Follow Occupational Health and Safety
• ICTCC101A Communicate effectively in a customer contact centre
• ICTCC110A Work effectively in a contact centre environment
• ICTCC111A Respond to inbound customer contact • ICTCC112A Conduct outbound contact operations • ICTCC120A Use basic computer technology • ICTCC121A Use an enterprise information system • ICTCC130A Provide quality customer service • ICTCC231A Fulfil customer requests • ICTCC241A Process sales • ICTCC251A Receive and action customers fault reports • ICTCC252A Resolve customer complaints • ICTCC260A Process low risk credit applications • ICTCC261A Process basic customer account enquiries • ICTCC270A Conduct data collection • ICTCC300A Organise work priorities and development • ICTCC301A Manage workplace relationships in a contact
centre • ICTCC320A Use multiple information systems • ICTCC330A Manage customer relationships • ICTCC331A Deploy customer service field staff • ICTCC340A Conduct a telemarketing campaign • ICTCC341A Provide sales solutions to customers • ICTCC351A Negotiate with customers on major faults • ICTCC352A Resolve complex customer complaints • ICTCC360A Process high risk credit applications • ICTCC361A Process complex accounts, service severance
and defaults • ICTCC410A Lead operations in a contact centre • ICTCC411A Monitor safety in a contact centre • ICTCC412A Implement continuous improvement in a
contact centre • ICTCC413A Lead innovation and change in a customer
contact centre • ICTCC420A Administer customer contact
telecommunications technology • ICTCC431A Implement customer service strategies in a
• ICTCC470A Implement information systems in a contact centre
• ICTCC471A Acquire product or service knowledge • ICTCC472A Gather, collate and record information • ICTCC473A Analyse information • ICTCC480A Provide leadership in a contact centre • ICTCC481A Lead teams in a contact centre • ICTCC482A Develop teams and individuals in a contact
centre • ICTCC610A Optimise customer contact operations • ICTCC611A Manage customer contact information
systems • ICTCC620A Configure and optimise customer contact
technology • ICTCC640A Develop and maintain a customer contact
marketing strategy • ICTCC670A Forecast and plan using call traffic
information analysis • ICTCC680A Manage customer contact centre staffing • ICTCC681A Manage customer contact operational costs • ICTCC682A Develop a contact centre business plan • ICTCC621A Design and launch new customer contact
facilities • ICTCC630A Develop and maintain a service level
strategy • ICTCC641A Campaign design and fulfilment • ICTCC683A Strategic integration of customer contact
operations • ICTCC684A Conduct a contact centre audit • ICAITU133A Send and retrieve information over the
Internet using browsers and email • ICAITAD045B Produce network communication design • ICAITB069B Develop software • BSX154L402 Apply skills in scope management • BSX154L408 Apply skills in risk management • BSZ401A Plan assessment • BSZ402A Conduct assessment • BSZ403A Review assessment • BSZ404A Train small groups
• BSZ407A Deliver training systems • BSZ408A Review training
Volume 1 Inclusion in Overview section of clarification statement on ‘Australian Communications and Media Authority (ACMA) Building Cabling Regulation CPR Registration – Ex-Licensing’ regulatory requirements.
Update of references to telecommunications technical standards and codes where applicable.
Addition of employability skills to all units of competency and qualifications.
Qualification changes as follows: ICT20208 Cert. II in Telecommunications • Replaced ICTCC100A core unit with ICTTC170A core
unit • Added requirements for substitution of electives • Clarified ACMA requirements
ICT20308 Cert. II in Telecommunications Cabling • Added ICTTC170A as core unit • Added ICTCC140B as core unit • Added ICTCC141B as core unit • Removed ICTTC016C from core • Removed ICTTC136B from core • Removed ICTTC137B from core • Removed ICTTT138B from core • Varied requirements for completion from 7 units to 9 units • Clarified ACMA requirements
ICT20408 Cert. II in Telecommunications Access Network Cabling • Added ‘Cabling’ to title • Replaced ICTCC100A core unit with ICTTC170A core
unit • Added requirements for substitution of electives • Clarified ACMA requirements
ICT30208 Cert. III in Telecommunications • Removed ICTTC032C from Group 3 list of competencies • Removed ICTTC071C from Group 3 list of competencies • Removed ICTTC106C from Group 3 list of competencies
• Added ICTTC156A to Group 3 list of competencies • Added ICTTC157A to Group 3 list of competencies • Added entry requirements • Added requirements for substitution of electives
ICT30302 Cert. III in Telecommunications Cabling and Customer Premises Equipment • Added requirements for substitution of electives • Clarified ACMA requirements
ICT40208 Cert. IV in Telecommunications Engineering • Removed ICTTC055C from Group 4 list of competencies • Removed ICTTC092C from Group 4 list of competencies • Added entry requirements
ICT40302 Cert. IV in Telecommunications Computer Systems • Added requirements for substitution of electives
ICT40408 Cert. IV in Telecommunications Network Planning • Changed elective requirements • Clarified ACMA requirements
ICT50202 Dip. of Telecommunications Engineering • Removed ICTTC076C from Group 5 list of competencies
ICT50302 Dip. of Telecommunications Computer Systems • Added requirements for substitution of Group 5 units
ICT60202 Adv. Dip. of Telecommunications Engineering • Replaced ICAITAD045B with updated ICAA5045C • Removed ICTTC031C
Volume 5 Customer Contact Assessment Records – Deleted
Volume 3 Inclusion of Training Package Preliminary Information Update of references to telecommunications technical units of competency and the codes in relevant units.
2.0 6/09/2005 Additional unit ICTTC153A added to document
1.0 27/12/2002 Primary release, fully revised replacement for ICT97
Historical and general information The 2008 Version 3.0 update of ICT02 has new qualifications for digital reception technology, radio communications, computer telephony integration, access and associated services, and telecommunications networks and some associated new units of competency. Editing was also undertaken of new units of competency and some additional information on using the ICT02 was included.
State requirements regarding OHS issues have also resulted in the review of some qualification structures and the updating of the rules relating to importing of units of competency from other endorsed Training Packages.
The ICT02 Version 3.0 update has also replaced key competencies with employability skills and references to Australian Communications and Media Authority Cabling Provider Rules, apprenticeships and traineeships were modernised.
Background The telecommunications industry sectors covered by ICT02 employ several hundred thousand people.
Historically the telecommunications industry has had a large technical workforce comprised of well trained and highly skilled individuals who, at the VET level, have typically been ‘un-credentialed’. The ICT97 and ICT02 Training Packages provided a framework for recognising existing employees’ capabilities and for the development of new entrants to the industry.
The telecommunications industry has been at the forefront of access and equity issues, as is evident by the granting of equal pay to its employees since the early sixties. The telecommunications industry encourages under-represented groups such as Indigenous people, people with disabilities, women and people from rural and remote areas or cultural diversity to work in the industry.
In recent times many thousands of existing employees have been assessed against the ICT97 and ICT02 Telecommunications Training Package and received qualifications or credit for units of competency dispersed over several qualification levels.
Other applications of the Telecommunications Training Package Technical Stream have included initial training using the cabling, network and generic qualifications delivered by RTOs.
Being one of the first Training Packages developed, the ICT97 Training Package did not have the benefit of hindsight or the experience of others to guide its design or implementation.
It is generally accepted, and inescapably true, that the existing telecommunications industry workforce is ageing. Retirement of a growing number of existing employees will create a shortfall in the workforce and it is imperative to train new entrants to the industry.
Compounding these factors is the changing nature of the industry, increasing convergence of the ‘T’ and ‘IT’ sectors and the rapid introduction of new technologies.
The 1996/7 and 2001/2 revision of the Technical Stream of the Training Package: • addressed the issue of emerging technologies • addressed the convergence of the telecommunications industry with the IT sector • provided for the increased provision of publicly funded and fee-for-service programs • supported the delivery of the Training Package in a wider cross-section of RTOs • reflected more accurately the needs of both existing industry employees and new
entrants.
Key revisions
Unit of competency selection When an RTO is identifying the units of competency it will deliver for a qualification, some units can be imported from other Training Packages as outlined in the requirements of the individual qualifications. This gives RTOs some flexibility to create innovative programs, which can be better adapted to client needs and the changing nature of the industry.
Imported units When substituting units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
Learning and assessment pathways Three pathways have been identified: formal, workplace and recognition. These are reflected in both the Assessment Guidelines and the Qualifications Framework. These pathways clarify where and when learning and assessment can take place, giving RTOs more confidence – especially when delivering off-the-job programs.
New technologies Units of competency and qualifications have been modified to cater for newer technologies, including digital broadcasting, computer telephony integration and the convergence with information technology. Minor modifications to the competency standards and some reconfiguration of the qualifications have satisfied the emerging needs of technology for the foreseeable future.
Broadcast technology Technological change, particularly digitisation and the almost universal access to a low cost communications platform provided by the internet is changing the way that people, organisations and industries work. Industries that were once distinct, such as broadcasting, telecommunications and information technologies, now overlap. The impact of technological convergence has been profound in the areas of communications and culture (Hartley 2002) and the range of businesses and skills impacted has been extensive.
Broadcasting is inextricably linked to telecommunications as transmission of information, whether data, voice or video, shares the same technical principles and many similar technical skills for staff. Core skills and knowledge for the base level classifications are very similar. At the higher end radio level (i.e. radio broadcasting) a deeper knowledge of antennas, spectrum features and propagation for example, are required while telecommunications requires a higher level of network skills – national or global – but these are interconnected through platforms involving similar basic skills and knowledge.
This industry has common transmission paths that are often used and microwave transmissions, for example, while usually associated with telecommunications, are actually radio between the microwave dishes and fed by cable from the carrier network. Mobile phones are also, in reality, two-way radios that link to the telecommunications network at base station level.
Spectrum allocations by government and regulators must also take into account broadcasting and telecommunications as virtually the same clients, to avoid interference and other radio-related problems.
The programs developed by the entertainment industry are distributed by a mix of cable, satellite and radio. Broadcasters use technology such as satellites the same as telecommunications enterprises and often telecommunications carriers have control rooms working with mobile broadcasting units and other locations, where direct interface occurs between the two.
This industry and its sectors of communications, digital, broadcasting, broadband, emerging technologies and convergences provide the new entrant numerous opportunities in careers, training and employment pathways.
Some sectors of this industry are also experiencing skills shortages in highly specialised fields. For example, an ageing workforce in broadcast technology needs to be replaced with people who can combine IT and electronic skills in a broadcast environment. These pathways provide one with the opportunity to reduce the skill shortages by providing multi-entry pathway and recognition crossover to other sectors of this industry.
The qualifications Certificate III in Broadcast Technology, Certificate IV in Broadcast Technology and Diploma of Broadcast Technology will therefore reside in CUF07 Screen and Media Training Package as well as in ICT02 Telecommunications Training Package.
Telecommunications regulator The telecommunications regulator is the Australian Communications and Media Authority (ACMA). The legislation covering ACMA activities involves a broad range of national activities from carrier licensing to use of radio spectrum and the most relevant issue for ICT02 qualifications is the ACMA Cabling Provider Rules Registration.
Australian Communications and Media Authority Building Cabling Regulation CPR Registration – Ex-Licensing The new Cabling Provider Rules (CPR) benchmark units of competency ICTTC136C, ICTTC137C and ICTTC138B, added to ICT02 in the 2000 modifications exercise, met the new ACMA requirements in a transition from a cabler ‘licensing’ regime to a cabler ‘registration’ system involving accredited registrars.
ICTTC138B applies only to lift cabling for elevator industry, where other qualifications in ‘electrical’ are also needed.
In accordance with the then ANTA policy, these were included in ICT02 Telecommunications Training Package qualifications and were not treated as a completely separate requirement, as is often the case in some industries with licensing and registration.
Relationship between units linked to ACMA CPR requirements Completion of the following six cabling units ICTTC005D, ICTTC006D, ICTTC008D, ICTTC012D, ICTTC017D and ICTTC022D exceeds the requirements of the benchmark units ICTTC136C and ICTTC137C. These two benchmark units are used in telecommunications for the purpose of registering with an accredited registrar of the telecommunications regulator ACMA, as a CPR registered cabler. All of these units appear in relevant qualifications in the ICT02 Telecommunications Training Package in accordance with Training Package guidelines.
An official reference document called ‘Pathways to ACMA Cabling Provider Rules Cabler Registration – May 2007’ sets out the competency-based and other alternative ACMA authorised pathways. ACMA and registrars can provide access to this document, which is also available at www.acma.gov.au and www.citt.com.au.
ICTTC136C and ICTTC137C benchmark standards fulfil the requirements for ACMA Cabling Provider Rules Open Cabling registration and are generally regarded in the industry as a ‘fast track’ option to gain ACMA CPR registration for participants with some industry experience.
ICTTC136C Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule is the prerequisite unit for ICTTC137C. ICTTC136C must be obtained before ICTTC137C can be credited. However, in some circumstances, assessment may be concurrent.
State/territory arrangements The six unit of competency set ICTTC005D, ICTTC006D, ICTTC008D, ICTTC012D, ICTTC017D and ICTTC022D that meets the ACMA requirements for CPR registration, is generally used as part of a more specialised customer cabling qualification. This set is usually regarded as more suitable for new entrants where limited industry experience has been obtained and forms the major part of specialised qualifications such as ICT20308 Certificate II in Telecommunications Cabling. When these six units are delivered as a set within state/territory funding approved programs, the two benchmark CPR units are not required.
NOTE ON CPR ENDORSEMENTS: gaining the ACMA CPR registration requirements by either the CPR benchmark units ICTTC136C and ICTTC137C – or the six unit set (ICTTC005D, ICTTC006D, ICTTC008D, ICTTC012D, ICTTC017D AND ICTTC022D) which were the AUSTEL base cabling licence requirements, does not grant industry competency for specialised cabling activities known as ‘endorsements’, such as coaxial, optical fibre and structured cabling. The separate units for specialised cabling activities are outlined in this Training Package.
Summary of AQF Qualifications in ICT02 Telecommunications Training Package
Code Title ICT20208 Certificate II in Telecommunications ICT20308 Certificate II in Telecommunications Cabling ICT20408 Certificate II in Telecommunications Access Network Cabling ICT20508 Certificate II in Telecommunications Digital Reception Technology ICT30208 Certificate III in Telecommunications ICT30302 Certificate III in Telecommunications Cabling and Customer
Premises Equipment ICT30408 Certificate III in Telecommunications Access and Associated
Services ICT30508 Certificate III in Telecommunications Digital Reception Technology CUF30207 Certificate III in Broadcast Technology ICT40208 Certificate IV in Telecommunications Engineering ICT40302 Certificate IV in Telecommunications Computer Systems ICT40408 Certificate IV in Telecommunications Network Planning ICT40508 Certificate IV in Telecommunications Networks ICT40608 Certificate IV in Telecommunications Computer Telephony
Integration ICT40708 Certificate IV in Telecommunications Radio Communications CUF40307 Certificate IV in Broadcast Technology ICT50202 Diploma of Telecommunications Engineering ICT50302 Diploma of Telecommunications Computer Systems ICT50402 Diploma of Telecommunications Photonics ICT50508 Diploma of Telecommunications Networks CUF50307 Diploma of Broadcast Technology ICT60202 Advanced Diploma of Telecommunications Engineering ICT60302 Advanced Diploma of Telecommunications Computer Systems ICT60408 Advanced Diploma of Telecommunications Networks
Summary of Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Prerequisite units
ICTTC001D Identify requirements for customer’s telecommunications equipment
ICTTC002D Prepare design drawings and specification for cable installation
ICTTC003D Estimate and quote for customer equipment installation
ICTTC004D Schedule and supply cabling installation ICTTC005D Install cable support systems ICTTC006D Place and secure cable ICTTC008D Terminate metallic conductor cable ICTTC009D Place, secure and terminate structured cabling
and certify installation
ICTTC010D Place, secure and terminate customer premises optical fibre cable
ICTTC011D Place, secure and terminate coaxial cable ICTTC012D Install functional and protective
telecommunications earthing system
ICTTC013D Perform an accurate customer premises cable and system test
ICTTC014D Hand over systems and equipment ICTTC015D Locate and identify cable system faults ICTTC016D Joint metallic conductor cable on customer
premises
ICTTC017D Alter services to existing cable system ICTTC018D Install underground enclosures and pipe/conduit ICTTC019D Install underground cable ICTTC020D Construct aerial cable supports ICTTC021D Install aerial cable ICTTC022D Organise and monitor cabling to ensure
compliance with regulatory and industry standards
ICTTC023D Supervise cabling project ICTTC024D Provide high level consultancy and technical
support in the CPE sector
ICTTC025D Develop and deliver training associated with new and/or modified products
ICTTC026D Develop and deliver product technical information to company staff
Summary of Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Prerequisite units
ICTTC028D Organise resources ICTTC029D Plan the development and growth of the
telecommunications network
ICTTC030D Forecast service demand ICTTC031D Prepare a project brief ICTTC032D Undertake a civil site survey ICTTC033D Develop project management plan ICTTC034D Prepare a detailed design brief ICTTC035D Organise material supply ICTTC036D Undertake qualification testing of new or
enhanced equipment and systems
ICTTC037D Design a telecommunications project ICTTC038D Design an electronic system for a
telecommunications network
ICTTC039D Prepare project specifications ICTTC040D Assign a transmission path ICTTC041D Schedule resources ICTTC042D Undertake system administration ICTTC043D Undertake network traffic management ICTTC044D Co-ordinate fault rectification and restoration of
service following network outages
ICTTC045D Ensure that network changes are implemented as planned with minimal impact to the customer
ICTTC046D Undertake network performance analysis ICTTC047D Undertake management of the common channel
Summary of Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Prerequisite units
ICTTC056D Install telecommunications network equipment ICTTC057D Test cable bearers ICTTC058D Acceptance test new systems and equipment ICTTC059D Commission telecommunications network
equipment
ICTTC060D Integrate new systems and equipment into the telecommunications network
ICTTC061D Cut over new and replacement network equipment
ICTTC062D Build a telecommunications tower/mast ICTTC064D Haul underground cable ICTTC065D Splice carrier/service provider optic fibre cable ICTTC066D Joint and terminate coaxial cable ICTTC067D Rearrange and cut over cable ICTTC068D Install telecommunications service to a building ICTTC069D Install network cable equipment ICTTC070D Install mobile telecommunications in motor
vehicles
ICTTC072D Effect changes to existing CPE systems and equipment
ICTTC073D Cut over CPE additions, moves and changes ICTTC074D Recover customer premises equipment ICTTC075D Refurbish customer premises equipment ICTTC076D Complete equipment and software upgrades ICTTC077D Commission an electronic unit ICTTC078D Commission an electronic system Cert. III in Telecom.
(CAN) or equivalent ICTTC079D Schedule CPE maintenance ICTTC080D Undertake preventative maintenance of CPE
systems and equipment
ICTTC081D Perform tests and fault diagnosis remote from customer premises
ICTTC082D Locate and rectify CPE faults on site on a first in basis
ICTTC083D Locate and rectify complex CPE system and equipment faults
ICTTC084D Provide expert advice and support on complex CPE faults
ICTTC085D Monitor, analyse and action telecommunications network alarms
Summary of Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Prerequisite units
ICTTC086D Undertake routine maintenance of the telecommunications network
ICTTC087D Undertake remote repair of network faults ICTTC088D Locate and rectify network faults on a first in
basis ICTTC089D
ICTTC089D Repair and replace telecommunications network hardware
ICTTC090D Analyse and organise repair of complex telecommunications network faults
ICTTC091D Analyse and organise repair of highly complex telecommunications network faults
ICTTC092D Undertake outage management ICTTC093D Manage spare parts ICTTC094D Verify new software and hardware releases ICTTC095D Conduct radio frequency measurements ICTTC096D Conduct field tests of radio and wireless
networks
ICTTC097D Conduct tests on handset enhancements and international roaming agreements
ICTTC098D Monitor the capacity of and recommend changes to the mobile network
ICTTC099D Remotely locate and identify cable network faults
ICTTC100D Locate and diagnose cable faults ICTTC101D Locate and diagnose electronic faults ICTTC102D Repair communication system faults ICTTC103D Maintain cable network ICTTC104D Maintain an electronic system ICTTC105D Locate and rectify mobile communication faults
on a first in basis
ICTTC126D Complete all administrative work associated with CPE activity
ICTTC127D Supervise worksite activities ICTTC130C Prepare site for support installation ICTTC131C Install an above ground equipment enclosure ICTTC133C ICTTC132C Erect cable supports ICTTC133C Construct underground telecommunications
Cert. III in Electrical or equivalent qualifications or units
ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications
technology team
ICTTC142B Use photonics devices ICTTC143B Integrate specialised photonics devices into
telecommunications systems
ICTTC144B Use a virtual instrument ICTTC145B Perform photonics device laboratory techniques ICTTC146B Test and manipulate WDM devices and systems ICTTC147B Administer a data communications network
(LAN or WAN)
ICTTC148B Test and measure mobile phone equipment performance
ICTTC149B Apply knowledge of Access Network architecture and core components
ICTTC150B Apply knowledge of internal and external influences upon enterprise and telecommunications industry
ICTTC151B Plan the Access Network ICTTC149B ICTTC150B
ICTTC152B Brief the project ICTTC151B BSBFLM303C or BSBFLM403B
ICTTC153B Work safely near power infrastructure ICTTC155A Construct and operate a simple radio
communications device ICTTC170A
ICTTC156A Install digital reception equipment ICTTC170A ICTTC157A Locate and rectify digital reception equipment
faults
ICTTC160A Set up and operate a contractor business
ICTTC173A Plan, organise and undertake work activities
Imported Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Origin AUM8011A Provide customer service AUM00
Automotive BSBFLM303C Contribute to effective workplace
relationships BSB07 Business Services
BSBWOR401A Establish effective workplace relationships BSB01 Business Services
BSBPMG401A Apply scope management techniques BSB07 Business Services
BSBPMG407A Apply risk management techniques BSB07 Business Services
HLTFA301B Apply first aid HLT07 Health ICAA4041C Determine and confirm client business
expectations and needs ICA05 Information and Communications Technology
ICAA5044C ICAA4041C ICAA5144B ICAA5145B ICAD4217B
Develop system infrastructure design plan Determine and confirm client business expectations and needs Determine best-fit topology for a local network Identify best-fit topology for a wide area network Create technical documentation
ICA05 Information and Communications Technology
ICAA5045C ICAD4217B
Produce network architecture design Create technical documentation
Design a server Determine and confirm client business expectations and needs Install and manage network protocols Install network hardware to a network Configure and administer a network operating system
Install and optimise operating system software Provide basic system administration Provide network systems administration
ICA05 Information and Communications Technology
ICAA5144B Determine best-fit topology for a local network
ICA05 Information and Communications Technology
ICAA5145B Identify best-fit topology for a wide area network
ICA05 Information and Communications Technology
ICAA5158B
ICAA4233B
Translate business needs into technical requirements
Determine and apply appropriate development methodologies
ICA05 Information and Communications Technology
ICAA5241C Design an enterprise wireless local area network
ICA05 Information and Communications Technology
ICAB4059B Develop detailed technical design ICA05 Information and Communications Technology
ICAB4136B
ICAB4225B
Use structured query language to create database structures and manipulate data
Imported Units of Competency in ICT02 Telecommunications Training Package and their Prerequisite Requirements
Code Title Origin ICAB5237B Build a high performance security perimeter ICA05
Information and Communications Technology
ICAB5238B Build a highly secure firewall ICA05 Information and Communications Technology
ICAD4217B Create technical documentation ICA05 Information and Communications Technology
ICAI3101B Install and manage network protocols ICA05 Information and Communications Technology
ICAI4029C Install network hardware to a network ICA05 Information and Communications Technology
ICAI4030B Install software to networked computers ICA05 Information and Communications Technology
ICAI4097C ICAI3101B
Install and configure a network Install and manage network protocols
ICA05 Information and Communications Technology
ICAI4188B ICAI3020B ICAI3101B ICAS3120B
ICAI3020B ICAS3024B ICAS3032B
Install and maintain a server Install and optimise operating system software Install and manage network protocols Configure and administer a network operating system
Install and optimise operating system software Provide basic system administration Provide network systems administration
Summary Mapping of ICT02 Telecommunications Training Package Version 3.0 to Version 2.0
Mapping units of competency
ICT02 Version 3.0 Unit Code and Title
ICT02 Version 2.0 Unit Code and Title
Comments in relation to previous versions of this Training Package
ICTTC001D Identify requirements for customer’s telecommunications equipment
ICTTC001C Identify requirements for customer’s telecommunications equipment
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC002D Prepare design drawings and specification for cable installation
ICTTC002C Prepare design drawings and specification for cable installation
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC003D Estimate and quote for customer equipment installation
ICTTC003C Estimate and quote for customer equipment installation
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC004D Schedule and supply cabling installation
ICTTC004C Schedule and supply cabling installation
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC005D Install cable support systems
ICTTC005C Install cable support systems
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC006D Place and secure cable
ICTTC006C Place and secure cable
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC008D Terminate metallic conductor cable
ICTTC008C Terminate metallic conductor cable
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC009D Place, secure and terminate structured cabling and certify installation
ICTTC009C Terminate/splice structured cabling and certify installation
Outcomes deemed as equivalent Updated unit title Included employability skills Updated references to telecommunications technical standards and codes Minor addition to first point of critical evidence Removed key competency table
ICTTC010D Place, secure and terminate customer premises optical fibre cable
ICTTC010C Place, secure and terminate optical fibre cable
Outcomes deemed as equivalent Updated unit title Included employability skills Updated references to telecommunications technical standards and codes Minor changes to Performance criteria Removed key competency table
ICTTC011D Place, secure and terminate coaxial cable
ICTTC011C Place, secure and terminate co-axial cable
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC012D Install functional and protective telecommunications earthing system
ICTTC012C Install functional and protective telecommunications earthing system
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC013D Perform an accurate customer premises cable and system test
ICTTC013C Perform an accurate cable system test
Outcomes deemed as equivalent Updated unit title Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table Updated critical evidence
ICTTC014D Hand over systems and equipment
ICTTC014C Handover systems and equipment
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC015D Locate and identify cable system faults
ICTTC015C Locate and identify cable system faults
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC016D Joint metallic conductor cable on customer premises
ICTTC016C Joint copper cable
Outcomes deemed as equivalent Updated unit title Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC017D Alter services to existing cable system
ICTTC017C Alter services to existing cable system
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC018D Install underground enclosures and pipe/conduit
ICTTC018C Install underground enclosures and pipe/conduit
Outcomes deemed as equivalent Updated unit descriptor Updated range statement for ‘Cable’ Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC019D Install underground cable
ICTTC019C Install underground cable
Outcomes deemed as equivalent Updated unit descriptor Updated range statement for ‘Type of Cable’ Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC020D Construct aerial cable supports
ICTTC020C Construct aerial cable supports
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC021D Install aerial cable
ICTTC021C Install aerial cable
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC022D Organise and monitor cabling to ensure compliance with regulatory and industry standards
ICTTC022C Organise and monitor cabling to ensure compliance with regulatory and industry standards
Outcomes deemed as equivalent Updated unit descriptor Updated range statement for ‘All cable used must be’ Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC023D Supervise cabling project
ICTTC023C Supervise cabling project
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC024D Provide high level consultancy and technical support in the CPE sector
ICTTC024C Provide high level consultancy and technical support in the CPE sector
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC025D Develop and deliver training associated with new and/or modified products
ICTTC025C Develop and deliver training associated with new and/or modified products
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC026D Develop and deliver product technical information to company staff
ICTTC026C Develop and deliver technical information to all company staff
Outcomes deemed as equivalent Updated unit title Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC027D Develop CPE installation project plans
ICTTC027C Develop CPE installation project plans
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC028D Organise resources
ICTTC028C Organise resources
Outcomes deemed as equivalent Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC029D Plan the development and growth of the telecommunications network
ICTTC029C Plan the development and growth of the telecommunications network
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC030D Forecast service demand
ICTTC030C Forecast service demand
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC031D Prepare a project brief
ICTTC031C Prepare a project brief
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC032D Undertake a civil site survey
ICTTC032C Undertake a civil site survey
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC033D Develop project management plan
ICTTC033C Develop project management plan
Outcomes deemed as equivalent Included employability skills Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC034D Prepare a detailed design brief
ICTTC034C Prepare a detailed design brief
Outcomes deemed as equivalent Updated unit descriptor Included employability skills Minor changes to range statement for ‘Technologies’ and ‘Network architecture’ Removed key competency table
ICTTC035D Organise material supply
ICTTC035C Organise material supply
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC036D Undertake qualification testing of new or enhanced equipment and systems
ICTTC036C Undertake qualification testing of new or enhanced equipment and systems
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC037D Design a telecommunications project
ICTTC037C Design a telecommunications project
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC038D Design an electronic system for a telecommunications network
ICTTC038C Design an electronic network
Outcomes deemed as equivalent Updated unit title Included employability skills Removed key competency table
ICTTC039D Prepare project specifications
ICTTC039C Prepare project specifications
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC040D Assign a transmission path
ICTTC040C Assign a transmission path
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC041D Schedule resources
ICTTC041C Schedule resources
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC042D Undertake system administration
ICTTC042C Undertake system administration
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC043D Undertake network traffic management
ICTTC043C Undertake network traffic management
Outcomes deemed as equivalent Included employability skills Removed key competency table
Outcomes deemed as equivalent Updated unit title Included employability skills Removed key competency table
ICTTC066D Joint and terminate coaxial cable
ICTTC066C Joint and terminate co-axial cable
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC067D Rearrange and cut over cable
ICTTC067C Rearrange and cutover cable
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC068D Install telecommunications service to a building
ICTTC068C Install telecommunications service to a building
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC069D Install network cable equipment
ICTTC069C Install network cable equipment
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC070D Install mobile telecommunications in motor vehicles
ICTTC070C Install mobile telecommunications in motor vehicles
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC072D Effect changes to existing CPE systems and equipment
ICTTC072C Effect changes to existing CPE systems and equipment
Outcomes deemed as equivalent Updated unit descriptor Included employability skills Minor changes to range statement for ‘Systems’ Removed key competency table
ICTTC073D Cut over CPE additions, moves and changes
ICTTC073C Cutover CPE additions, moves and changes
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC074D Recover customer premises equipment
ICTTC074C Recover customer premises equipment
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC075D Refurbish customer premises equipment
ICTTC075C Refurbish customer premises equipment
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC076D Complete equipment and software upgrades
ICTTC076C Complete equipment/software upgrades
Outcomes deemed as equivalent Included employability skills Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC077D Commission an electronic unit
ICTTC077C Commission an electronic unit
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC078D Commission an electronic system
ICTTC078C Commission an electronic system
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC079D Schedule CPE maintenance
ICTTC079C Schedule CPE maintenance
Outcomes deemed as equivalent Updated unit descriptor Included employability skills Removed key competency table
ICTTC080D Undertake preventative maintenance of CPE systems and equipment
ICTTC080C Undertake preventative maintenance of CPE systems and equipment
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC081D Perform tests and fault diagnosis remote from customer premises
ICTTC081C Perform tests and fault diagnosis remote from customer premises
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC082D Locate and rectify CPE faults on site on a first in basis
ICTTC082C Locate and rectify CPE faults on site, on a first in basis
Outcomes deemed as equivalent Updated unit descriptor Included employability skills Minor changes to range statement for ‘Systems’ Removed key competency table
ICTTC083D Locate and rectify complex CPE system and equipment faults
ICTTC083C Locate and rectify complex CPE system and equipment faults
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC084D Provide expert advice and support on complex CPE faults
ICTTC084C Provide expert advice and support on very complex CPE faults
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC085D Monitor, analyse and action telecommunications network alarms
ICTTC085C Monitor, analyse and action telecommunications network alarms
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC086D Undertake routine maintenance of the telecommunications network
ICTTC086C Undertake routine maintenance of the telecommunications network
Outcomes deemed as equivalent Included employability skills Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC096D Conduct field tests of radio and wireless networks
ICTTC096C Conduct field tests of radio/wireless networks
Outcomes deemed as equivalent Updated unit descriptor Included employability skills Minor changes to range statement for ‘Traditional network technology boundaries’ and ‘Technologies’ Removed key competency table
ICTTC097D Conduct tests on handset enhancements and international roaming agreements
ICTTC097C Conduct tests on handset enhancements and international roaming agreements
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC098D Monitor the capacity of and recommend changes to the mobile network
ICTTC098C Monitor the capacity of and recommend changes to the mobile network
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC099D Remotely locate and identify cable network faults
ICTTC099C Remotely locate and identify cable network faults
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC100D Locate and diagnose cable faults
ICTTC100C Locate and diagnose cable faults
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC101D Locate and diagnose electronic faults
ICTTC101C Locate and diagnose electronic faults
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC102D Repair communication system faults
ICTTC102C Repair electronic faults
Outcomes deemed as equivalent Corrected unit title Updated unit descriptor Included employability skills Removed key competency table
ICTTC103D Maintain cable network
ICTTC103C Maintain cable network
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC104D Maintain an electronic system
ICTTC104C Maintain an electronic system
Outcomes deemed as equivalent Included employability skills Removed key competency table
Outcomes deemed as approximately equivalent Minor change to wording of element 1 Minor changes to performance criteria Included employability skills Correction to skills and knowledge codes CA200, OH210 and TE210 Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC137C Install, maintain and modify customer premises communications cabling: ACMA Open Rule
ICTTC137B Install, maintain and modify customer premises communications cabling: ACMA Open Rule
Outcomes deemed as approximately equivalent Minor change to wording of element 1 Minor changes to performance criteria Minor editorial change in range statement to ‘Cable types’ Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
Outcomes deemed as approximately equivalent Minor changes to performance criteria Minor change to wording of element 1 Included employability skills Updated references to telecommunications technical standards and codes Removed key competency table
ICTTC140B Use hand and power tools
ICTTC140A Use hand and power tools
Outcomes deemed as equivalent Minor change to range statement for ‘Hand and power tools’ Included employability skills Removed key competency table
Comments in relation to previous versions of this Training Package
ICTTC150B Apply knowledge of internal and external influences upon enterprise and telecommunications industry
ICTTC150A Apply knowledge of the internal and external influences upon the enterprise and the telecommunications industry
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC151B Plan the access network
ICTTC151A Plan the Access Network
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC152B Brief the project
ICTTC152A Brief the project
Outcomes deemed as equivalent Included employability skills Removed key competency table
ICTTC153B Work safely near power infrastructure
ICTTC153A Work safely near power infrastructure
Outcomes deemed as equivalent Updated unit descriptor Updated range statement for ‘job safety analysis (JSA)’ Included employability skills Minor changes to critical evidence Removed key competency table
ICTTC155A Construct and operate a simple radio communications device
New unit N/A
ICTTC156A Install digital reception equipment
New unit Based on ICTTC071C Install Pay TV set top unit
ICTTC157A Locate and rectify digital reception equipment faults
New unit Based on ICTTC106C Locate and rectify Pay TV set top unit faults
ICTTC160A Set up and operate a contractor business
New unit N/A
ICTTC161A Operate a contractor business with employees
What is a Training Package? A Training Package is an integrated set of nationally endorsed Competency Standards, Assessment Guidelines and Australian Qualifications Framework (AQF) qualifications for a specific industry, industry sector or enterprise.
Each Training Package: • provides a consistent and reliable set of components for training, and recognising
and assessing people’s skills, and may also have optional support materials • enables nationally recognised qualifications to be awarded through direct assessment
of workplace competencies • encourages the development and delivery of flexible training that suits individual
and industry requirements • encourages learning and assessment in a work-related environment which leads to
verifiable workplace outcomes.
How do Training Packages fit within the National Training Framework? The National Training Framework is made up of the nationally agreed quality arrangements for the vocational education and training sector, the Australian Quality Training Framework 2007 (AQTF 2007), and Training Packages endorsed by the National Quality Council (NQC).
How are Training Packages developed? Training Packages are developed by Industry Skills Councils or enterprises to meet the identified training needs of specific industries or industry sectors. To gain national endorsement of Training Packages, developers must provide evidence of extensive research, consultation and support within the industry area or enterprise.
How do Training Packages encourage flexibility? Training Packages describe the skills and knowledge needed to perform effectively in the workplace without prescribing how people should be trained.
Training Packages acknowledge that people can achieve vocational competency in many ways by emphasising what the learner can do, not how or where they learned to do it. For example, some experienced workers might be able to demonstrate competency against the units of competency and even gain a qualification without completing a formal training program.
With Training Packages, assessment and training may be conducted at the workplace, off the job, at a training organisation, during regular work, or through work experience, work placement, work simulation or any combination of these.
Who can deliver and assess using Training Packages? Training and assessment using Training Packages must be conducted by a registered training organisation (RTO) that has the qualifications or specific units of competency on its scope of registration, or that works in partnership with another RTO as specified in the AQTF 2007 Standards for Registered Training Organisations.
Training Package components Training Packages are made up of mandatory components endorsed by the NQC and optional support materials.
Training Package endorsed components The nationally endorsed components include the Competency Standards, Assessment Guidelines and Qualifications Framework. These form the basis of training and assessment in the Training Package and, as such, they must be used.
Competency standards Each unit of competency identifies a discrete workplace requirement and includes the knowledge and skills that underpin competency as well as language, literacy and numeracy; and occupational health and safety requirements. The units of competency must be adhered to in training and assessment to ensure consistency of outcomes.
Assessment guidelines The Assessment Guidelines provide an industry framework to ensure all assessments meet industry needs and nationally agreed standards as expressed in the Training Package and the Standards for Registered Training Organisations. The Assessment Guidelines must be followed to ensure the integrity of assessment leading to nationally recognised qualifications.
Qualifications framework Each Training Package provides details of those units of competency that must be achieved to award AQF qualifications. The rules around which units of competency can be combined to make up a valid AQF qualification in the Training Package are referred to as the ‘packaging rules’. The packaging rules must be followed to ensure the integrity of the nationally recognised qualifications issued.
Training Package support materials
The endorsed components of Training Packages are complemented and supported by optional support materials that provide for choice in the design of training and assessment to meet the needs of industry and learners.
Training Package support materials can relate to single or multiple units of competency, an industry sector, a qualification or the whole Training Package. They tend to fall into one or more of the categories illustrated below.
Training Package support materials are produced by a range of stakeholders such as RTOs, individual trainers and assessors, private and commercial developers and government agencies.
Where such materials have been quality assured through a process of ‘noting’ by the NQC, they display the following official logo. Noted support materials are listed on the National
Training Information Service (NTIS) website, together with a detailed description and information on the type of product and its availability (www.ntis.gov.au).
It is not compulsory to submit support materials for noting; any resources that meet the requirements of the Training Package can be used.
Training Package, qualification and unit of competency codes There are agreed conventions for the national codes used for Training Packages and their components. Always use the correct codes, exactly as they appear in the Training Package, and with the code always before the title.
Training Package codes Each Training Package has a unique five-character national code assigned when the Training Package is endorsed, for example XYZ08. The first three characters are letters identifying the Training Package industry coverage and the last two characters are numbers identifying the year of endorsement.
Qualification codes Within each Training Package, each qualification has a unique eight-character code, for example XYZ10108. Qualification codes are developed as follows:
• the first three letters identify the Training Package; • the first number identifies the qualification level (noting that, in qualification titles
themselves, Arabic numbers are not used); • the next two numbers identify the position in the sequence of the qualification at that
level; and • the last two numbers identify the year in which the qualification was endorsed.
(Where qualifications are added after the initial Training Package endorsement, the last two numbers may differ from other Training Package qualifications as they identify the year in which those particular qualifications were endorsed.)
Unit of competency codes Within each Training Package, each unit of competency has a unique code. The unit of competency codes are assigned when the Training Package is endorsed, or when new units of competency are added to an existing endorsed Training Package. Unit codes are developed as follows:
• a typical code is made up of 12 characters, normally a mixture of upper-case letters and numbers, as in ICTTC029D;
• the first three characters signify the Training Package – ICT02 Telecommunications Training Package in the above example – and up to eight characters, relating to an industry sector, function or skill area, follow;
• the last character is always a letter and identifies the unit of competency version. An ‘A’ at the end of the code indicates that this is the original unit of competency. ‘B’, or another incremented version identifier means that minor changes have been made. Typically this would mean that wording has changed in the range statement or evidence guide, providing clearer intent; and
• where changes are made that alter the outcome, a new code is assigned and the title is changed.
The ICT02 unit of competency codes were originally developed on the basis of a code made up of 9 characters. This will be maintained until a full review of ICT02 Telecommunications Training Package is undertaken.
Training Package, qualification and unit of competency titles There are agreed conventions for titling Training Packages and their components. Always use the correct titles, exactly as they appear in the Training Package, and with the code always placed before the title.
Training Package titles The title of each endorsed Training Package is unique and relates the Training Package’s broad industry coverage.
Qualification titles The title of each endorsed Training Package qualification is unique. Qualification titles use the following sequence: • first, the qualification is identified as either Certificate I, Certificate II,
Certificate III, Certificate IV, Diploma, Advanced Diploma, Vocational Graduate Certificate or Vocational Graduate Diploma;
• this is followed by the words ‘in’ for Certificates I to IV and ‘of’ for Diploma, Advanced Diploma, Vocational Graduate Certificate and Vocational Graduate Diploma;
• then, the industry descriptor, for example Telecommunications; and • then, if applicable, the occupational or functional stream in brackets, for example
(Computer Systems).
For example: • ICT40608 Cert. IV in Telecommunications Computer Telephony Integration
Unit of competency titles Each unit of competency title is unique. Unit of competency titles describe the competency outcome concisely, and are written in sentence case.
For example: • ICTTCI147B Administer a data communications network (LAN or WAN)
Introduction to ICT02 Telecommunications Training Package
Brief history of ICT02 Telecommunications Training Package In 1997 ICT97 Telecommunications Training Package, developed by the then IT&Titab, was endorsed by the National Training Framework Committee.
In 1999 the Training Package was enhanced with: • the addition of customer contact competency standards and qualifications as a
‘stream’ in telecommunications. These had earlier been developed by IT&Titab in association with the industry
• some additional competency standards in the Technical Stream.
In 2000 an ANTA review of the Training Package recommended a number of adjustments to the Training Package. This included adding the AUSTEL/ACA/ ACMA benchmark requirements for licensing telecommunications personnel to perform work on customer premises equipment and customer premises cabling. The telecommunications regulator (formerly AUSTEL, now ACMA) participated in the project. ‘Licensing’ in telecommunications customer cabling has been known as Cabling Provider Rules (CPR) since October 2000.
In 2001 the ICT02 update project executed some recommendations through a process of consultation, research, revision and validation and resulted in the revised ICT02 Telecommunications Training Package. The 2001/2 revision process addressed industry developments and made changes to produce a Training Package more responsive to the needs of industries and RTOs.
In 2002 the revised ICT02 Training Package was endorsed by the National Quality Council (NQC). The revision was undertaken by the IT&Titab with funding supplied by ANTA.
In 2007 another update project was undertaken on the Technical Stream, this time by IBSA and CITT/TITAB.
The Customer Contact Streams have been deleted from this Training Package. Volume 5 Customer Contact Assessment Records has also been deleted. Updated Customer Contact qualifications and units of competency are in the reviewed BSB07 Business Services Training Package. No additions or changes were made to Volume 4 Technical Records.
Composition of the Training Package The ICT02 Telecommunications Training Package Version 3.0 contains 143 units of competency, 24 qualifications and five skill sets. There is also a set of Assessment Guidelines. These components are organised into a structure that provides guidance while offering flexibility.
Skills and Knowledge Register A Skills and Knowledge Register is included in Volume 3 of this Training Package and sets out the details for the skills and knowledge summary that is part of each unit of competency. This is to assist assessors in evaluating skills and knowledge and RTOs in designing learner resources and support materials to provide underpinning skills and knowledge.
Contextualisation of Skills and Knowledge – Technical Units The Technical Units Skills and Knowledge Register in Volume 3 is cross-referenced to units by the coded titles listed in the skills and knowledge section of some units.
The Skills and Knowledge Register reduces duplication and increases the manageability of the extensive and complex body of training information which this highly technical industry sector necessitates.
Coding The coding system used in the Skills and Knowledge Register is unique to this Training Package. It is also used in some computer-based proprietary products for development of support materials for the technical stream.
Using competencies in the correct context In many cases, units of competency have been developed to cover: • a range of applications and interpretations, e.g. in a variety of transmission
environments, such as radio, optical or copper transmission systems • product environments, such as mobile phones, data communications, voice
telephony including internet protocols, video and cable TV • a wide range of workplace activities, including equipment installation,
maintenance and system management.
Users of the Training Package always need to take into consideration the context in which they are conducting training. Where training is applicable to a single set of contexts, such as maintenance of digital transmission equipment for video-based products over optical systems, Training Package users should use their expertise and discretion in selecting appropriate skills and knowledge items to achieve the outcomes defined by the unit of competency in that specific set of contexts.
Selection of correct context for skills and knowledge delivery It is not intended, nor is it desirable, that users should seek to deliver the skills and knowledge content for a given unit of competency for every possible context of that unit. In other words, particularly in the more complex units, users should not attempt to deliver all the skills and knowledge associated with a particular unit of competency. This would result in unmanageable and un-fundable training programs. However, it is intended and obligatory, that users deliver a skills and knowledge set that does allow individuals to achieve competence in at least one set of contexts.
Further advice and guidance on the use of the Skills and Knowledge Register can be obtained from State Training Authorities, State Training Councils, industry bodies such as CITT/TITAB and from IBSA. Contact details are included in this Training Package.
The Australian Qualifications Framework What is the Australian Qualifications Framework? A brief overview of the Australian Qualifications Framework (AQF) follows. For a full explanation of the AQF, see the AQF Implementation Handbook, 3rd Edition, 2002. You can download it from the Australian Qualifications Framework Advisory Board (AQFAB) website (www.aqf.edu.au) or obtain a hard copy by contacting AQFAB on phone 03 9639 1606 or by emailing AQFAB on [email protected].
The AQF provides a comprehensive, nationally consistent framework for all qualifications in post-compulsory education and training in Australia. In the vocational education and training (VET) sector it assists national consistency for all trainees, learners, employers and providers by enabling national recognition of qualifications and Statements of Attainment.
Training Package qualifications in the VET sector must comply with the titles and guidelines of the AQF. Endorsed Training Packages provide a unique title for each AQF qualification which must always be reproduced accurately.
Qualifications
Training Packages can incorporate the following eight AQF qualifications: • Certificate I in … • Certificate II in … • Certificate III in … • Certificate IV in … • Diploma of … • Advanced Diploma of … • Vocational Graduate Certificate in… • Vocational Graduate Diploma of…
On completion of the requirements defined in the Training Package, a registered training organisation (RTO) may issue a nationally recognised AQF qualification. Issuance of AQF qualifications must comply with the advice provided in the AQF Implementation Handbook and the Australian Quality Training Framework Standards for Registered Training Organisations, particularly Standard 10.
Statement of Attainment Where an AQF qualification is partially achieved through the achievement of one or more endorsed units of competency, an RTO may issue a Statement of Attainment. Issuance of Statements of Attainment must comply with the advice provided in the AQF Implementation Handbook and the Australian Quality Training Framework Standards for Registered Training Organisations, particularly Standard 10.
Under the Standards for Registered Training Organisations, RTOs must recognise the achievement of competencies as recorded on a qualification or Statement of Attainment issued by other RTOs. Given this, recognised competencies can progressively build towards a full AQF qualification.
AQF guidelines and learning outcomes The AQF Implementation Handbook provides a comprehensive guideline for each AQF qualification. A summary of the learning outcome characteristics and their distinguishing features for each VET-related AQF qualification is provided below.
Certificate I
Characteristics of learning outcomes • Breadth, depth and complexity of knowledge and skills would prepare a person to
perform a defined range of activities most of which may be routine and predictable.
• Applications may include a variety of employment-related skills, including preparatory access and participation skills, broad-based induction skills and specific workplace skills. They may also include participation in a team or work group.
Distinguishing features of learning outcomes Do the competencies enable an individual with this qualification to: • demonstrate knowledge by recall in a narrow range of areas • demonstrate basic practical skills, such as the use of relevant tools • perform a sequence of routine tasks given clear direction • receive and pass on messages and information?
Certificate II
Characteristics of learning outcomes • Breadth, depth and complexity of knowledge and skills would prepare a person to
perform in a range of varied activities or knowledge application where there is a clearly defined range of contexts in which the choice of actions required is usually clear and there is limited complexity in the range of operations to be applied.
• Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
• Applications may include some complex or non-routine activities involving individual responsibility or autonomy and collaboration with others as part of a group or team.
Distinguishing features of learning outcomes Do the competencies enable an individual with this qualification to: • demonstrate basic operational knowledge in a moderate range of areas • apply a defined range of skills • apply known solutions to a limited range of predictable problems • perform a range of tasks where choice between a limited range of options is
required • assess and record information from varied sources • take limited responsibility for own outputs in work and learning?
Characteristics of learning outcomes • Breadth, depth and complexity of knowledge and competencies would cover
selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
• Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.
• Applications may involve some responsibility for others. Participation in teams, including group or team coordination may be involved.
Distinguishing features of learning outcomes Do the competencies enable an individual with this qualification to: • demonstrate some relevant theoretical knowledge • apply a range of well-developed skills • apply known solutions to a variety of predictable problems • perform processes that require a range of well-developed skills where some
discretion and judgement is required • interpret available information, using discretion and judgement • take responsibility for own outputs in work and learning • take limited responsibility for the output of others?
Characteristics of learning outcomes • Breadth, depth and complexity of knowledge and competencies would cover a
broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.
• Performance of a broad range of skilled applications, including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provide some leadership and guidance to others in the application and planning of the skills. Applications involve responsibility for and limited organisation of others.
Distinguishing features of learning outcomes Do the competencies enable an individual with this qualification to: • demonstrate understanding of a broad knowledge base incorporating some
theoretical concepts • apply solutions to a defined range of unpredictable problems • identify and apply skill and knowledge areas to a wide variety of contexts, with
depth in some areas • identify, analyse and evaluate information from a variety of sources • take responsibility for own outputs in relation to specified quality standards • take limited responsibility for the quantity and quality of the output of others?
• Breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and management requirements, evaluation and coordination.
• The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
• Applications involve participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. They may include participation in teams, including teams concerned with planning and evaluation functions. Group or team coordination may be involved.
• The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level.
Distinguishing features of learning outcomes Do the competencies or learning outcomes enable an individual with this qualification to: • demonstrate understanding of a broad knowledge base incorporating theoretical
concepts, with substantial depth in some areas • analyse and plan approaches to technical problems or management requirements • transfer and apply theoretical concepts and technical or creative skills to a range of
situations • evaluate information, using it to forecast for planning or research purposes • take responsibility for own outputs in relation to broad quantity and quality
parameters • take some responsibility for the achievement of group outcomes?
Characteristics of learning outcomes • Breadth, depth and complexity involving analysis, design, planning, execution and
evaluation across a range of technical and management functions, including development of new criteria or applications or knowledge or procedures.
• The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved. Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures.
• The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level.
Distinguishing features of learning outcomes Do the competencies or learning outcomes enable an individual with this qualification to: • demonstrate understanding of specialised knowledge with depth in some areas • analyse, diagnose, design and execute judgements across a broad range of
technical or management functions • generate ideas through the analysis of information and concepts at an abstract
level • demonstrate a command of wide-ranging, highly specialised technical, creative or
conceptual skills • demonstrate accountability for personal outputs within broad parameters • demonstrate accountability for personal and group outcomes within broad
Characteristics of competencies or learning outcomes • The self-directed development and achievement of broad and specialised areas of
knowledge and skills, building on prior knowledge and skills. • Substantial breadth and complexity involving the initiation, analysis, design,
planning, execution and evaluation of technical and management functions in highly varied and highly specialised contexts.
• Applications involve making significant, high-level, independent judgements in major broad or planning, design, operational, technical and management functions in highly varied and specialised contexts. They may include responsibility and broad-ranging accountability for the structure, management and output of the work or functions of others.
• The degree of emphasis on breadth, as opposed to depth, of knowledge and skills may vary between qualifications granted at this level.
Distinguishing features of learning outcomes • Demonstrate the self-directed development and achievement of broad and
specialised areas of knowledge and skills, building on prior knowledge and skills. • Initiate, analyse, design, plan, execute and evaluate major broad or technical and
management functions in highly varied and highly specialised contexts. • Generate and evaluate ideas through the analysis of information and concepts at
an abstract level. • Demonstrate a command of wide-ranging, highly specialised technical, creative or
conceptual skills in complex contexts. • Demonstrate responsibility and broad-ranging accountability for the structure,
management and output of the work or functions of others.
Characteristics of competencies or learning outcomes • The self-directed development and achievement of broad and specialised areas of
knowledge and skills, building on prior knowledge and skills. • Substantial breadth, depth and complexity involving the initiation, analysis,
design, planning, execution and evaluation of major functions, both broad and highly specialised, in highly varied and highly specialised contexts.
• Further specialisation within a systematic and coherent body of knowledge. • Applications involve making high-level, fully independent, complex judgements
in broad planning, design, operational, technical and management functions in highly varied and highly specialised contexts. They may include full responsibility and accountability for all aspects of work and functions of others, including planning, budgeting and strategy development.
• The degree of emphasis on breadth, as opposed to depth, of knowledge and skills may vary between qualifications granted at this level.
Distinguishing features of learning outcomes • Demonstrate the self-directed development and achievement of broad and highly
specialised areas of knowledge and skills, building on prior knowledge and skills. • Initiate, analyse, design, plan, execute and evaluate major functions, both broad
and within highly varied and highly specialised contexts. • Generate and evaluate complex ideas through the analysis of information and
concepts at an abstract level. • Demonstrate an expert command of wide-ranging, highly specialised, technical,
creative or conceptual skills in complex and highly specialised or varied contexts. • Demonstrate full responsibility and accountability for personal outputs. • Demonstrate full responsibility and accountability for all aspects of the work or
functions of others, including planning, budgeting and strategy.
Licensing/Registration Requirements The developers of this Training Package, and DEST, consider that no licensing or registration requirements apply to RTOs, assessors or candidates with respect to this Training Package. Contact the relevant State or Territory Department(s) to check if there are any licensing or registration requirements with which you must comply.
For further information on this topic contact.
Innovation and Business Skills Australia Level 2, Building B, 192 Burwood Road Hawthorn Victoria 3122 Telephone: (03) 9815 7000 Facsimile: (03) 9815 7001 Web: www.ibsa.org.au Email: [email protected]
Overview of qualifications The ICT02 Telecommunications Training Package encompasses a suite of qualifications and competency standards for technical staff at all levels of operations, from new industry entrants to telecommunications engineers.
The qualifications and awards that make up the Training Package include: ICT20208 Certificate II in Telecommunications ICT20308 Certificate II in Telecommunications Cabling ICT20408 Certificate II in Telecommunications Access Network Cabling ICT20508 Certificate II in Telecommunications Digital Reception Technology ICT30208 Certificate III in Telecommunications ICT30302 Certificate III in Telecommunications Cabling and Customer Premises
Equipment ICT30408 Certificate III in Telecommunications Access and Associated Services ICT30508 Certificate III in Telecommunications Digital Reception Technology CUF30207 Certificate III in Broadcast Technology ICT40208 Certificate IV in Telecommunications Engineering ICT40302 Certificate IV in Telecommunications Computer Systems ICT40408 Certificate IV in Telecommunications Network Planning ICT40508 Certificate IV in Telecommunications Networks ICT40608 Certificate IV in Telecommunications Computer Telephony IntegrationICT40708 Certificate IV in Telecommunications Radio Communications CUF40307 Certificate IV in Broadcast Technology ICT50202 Diploma of Telecommunications Engineering ICT50302 Diploma of Telecommunications Computer Systems ICT50402 Diploma of Telecommunications Photonics ICT50508 Diploma of Telecommunications Networks CUF50307 Diploma of Broadcast Technology ICT60202 Advanced Diploma of Telecommunications Engineering ICT60302 Advanced Diploma of Telecommunications Computer Systems ICT60408 Advanced Diploma of Telecommunications Networks
Telecommunications qualifications model The telecommunications qualifications framework is underpinned by a conceptual model that gives a broad indication of the qualifications available and the pathways available between qualifications.
Qualifications have been grouped into ‘domains’:
The Schools domain includes preparatory programs delivered at Year 11 or Year 12 level as an introduction to the industry. Workplace outcomes include initial employment in the industry and accelerated entry to traineeships and apprenticeships.
The Trade domain includes vocational roles at the traditional tradesperson level. This includes installation and maintenance of infrastructure and equipment.
The Engineering domain includes vocational roles at the technician level and above. This includes managing and commissioning infrastructure and systems.
The Leadership and Management domain includes roles involving people and logistics. Qualifications in this domain are outside the scope of this Training Package.
There are pathways between qualifications allowing progression from Certificate II qualifications through to Advanced Diploma.
Leadership and management qualifications are available through BSB07 Business Services Training Package.
The diagram below indicates the relationship between these qualifications.
* ‘Limited Entry’ – The Certificate IV in Network Planning is currently only available through Telstra.
TELECOMMUNICATIONS TECHNICAL QUALIFICATION FRAMEWORK MODEL
Telecommunications qualifications – pathways and entry points
Pathways The telecommunications qualification framework provides a number of pathways comprised of entry points, lines of progress and exit point (qualifications) that can be followed to reach the required competency set.
Entry points Entry points and entry requirements are determined by RTOs. The following comments may act as a guide: • Certificate II qualifications – general entry with basic numeracy and literacy • Certificate III qualifications – recommended for individuals with some relevant
learning or experience
Certificate IV, Diploma or Advanced Diploma – recommended for individuals with a demonstrated capacity to succeed at these levels, such as prior learning (Year 12 secondary or similar), appropriate prior industry experience or appropriate qualifications.
Pathways Pathways include each of the sub-streams listed above overlayed by the formal learning, the workplace and the recognition pathways as defined in the Assessment Guidelines. In the above diagram the Workplace and the Recognition Pathways have been combined.
Sub-streams pathways – following a sequence of qualifications within a sub-stream.
Formal learning pathway – the recommended pathway for industry novices entering the industry through a formally structured training program. Assumes secondary education to Year 12 and some knowledge of telecommunications (e.g. a non-competency preparatory program) or equivalent learning and experience.
This pathway uses Certificate III as the first exit point; this may be varied to suit the needs and capabilities of the RTO and its clients. The pathway recommends a sequence through the three levels – Certificate IV, Diploma and Advanced Diploma here. This provides three exit points.
The Certificates III and IV remain options for this or other candidates should they decide to exit earlier in the sequence.
Workplace and Recognition Pathway – includes multiple exit and entry points reflecting the diverse nature of candidates following these pathways and can involve progression through two or more levels of qualification in a similar way to the formal learning pathway.
Australian Apprenticeships in ICT02 Telecommunications Training Package The ICT02 Telecommunications Training Package includes a range of qualifications that can be used for traineeships, apprenticeships, cadetships and for some VET in Schools applications. The specific details of traineeships are left to the discretion of enterprises and RTOs.
All qualifications can be achieved through Australian Apprenticeships.
Diploma qualifications when combined with Certificate IV programs can be used as cadetship programs to meet the more specialised vocational needs of industry.
Traditional trade apprenticeships for recognition of multi-skilled tradespersons (Note: a variety of titles may be used by enterprises to describe these jobs, for example, technician, serviceman, field engineer and technologist) can be undertaken in a number of telecommunications qualifications, such as: • Telecommunications Cabling and Customer Premises Equipment • Telecommunications Engineering • Telecommunications Computer Telephony Integration • Telecommunications Access and Associated Services.
Assistance to enterprises and RTOs in developing and structuring traineeships is usually available from a number of national industry organisations such as CITT; Group Training Companies; State/Territory ITABs and national Industry Skills Councils, such as IBSA.
VET in Schools Vocational education and training in a school-based environment is a growing aspect of the Australian national VET system. The implementation arrangements are subject to various items of legislation and industrial relations practices and therefore outside the scope of ICT02. However, there are a number of qualifications and skill sets in the updated 2008 ICT02 Version 3.0 that are suitable for school-based programs.
This Training Package supports the delivery of qualifications such as ICT20208 Certificate II in Telecommunications and ICT20308 Certificate II in Telecommunications Cabling, as well as the Cabler Registration and Digital Technician skill sets through VET in Schools. However, due to the specialised nature of the training, the resources and the specialist equipment/tools required for the delivery of some of the technical competencies within these programs, it is difficult for schools to run them without the assistance of industry or partners. Also some States and Territories may require some minor variations to experience criteria and assessment processes.
Schools should consider partnerships with Technical Colleges/TAFEs that are able to provide access to the resources and specialist equipment for the practical training and the qualified technical staff to deliver the technical components of the programs. This partnership approach has been adopted by a cluster of schools in Victoria and has been implemented successfully to deliver ICT20308 Certificate II in Telecommunications Cabling with the support of TAFE and using a specially equipped Secondary College for the delivery.
Employability skills Employability Skills replacing key competency information from 2006 In May 2005, the approach to incorporate employability skills within Training Package qualifications and units of competency was endorsed. As a result, from 2006 employability skills have replaced key competency information in Training Packages.
Background to Employability Skills Employability skills are also sometimes referred to as generic skills, capabilities or key competencies. The employability skills discussed here build on the Mayer Committee’s key competencies, which were developed in 1992 and attempted to describe generic competencies for effective participation in work.
The Business Council of Australia (BCA) and the Australian Chamber of Commerce and Industry (ACCI), produced the Employability Skills for the Future report in 2002 in consultation with other peak employer bodies and with funding provided by the Department of Education, Science and Training (DEST) and the Australian National Training Authority (ANTA). Officially released in 2002, copies of the report are available from the DEEWR website at: http://www.deewr.gov.au/archive/ty/publications/employability_skills/index.htm.
The report indicated that business and industry now require a broader range of skills than the Mayer Key Competencies Framework and featured an Employability Skills Framework identifying the following eight employability skills.1 • Communication • Teamwork • Problem solving • Initiative and enterprise • Planning and organising • Self-management • Learning • Technology
The report demonstrated how employability skills can be further described for particular occupational and industry contexts by sets of facets. The facets listed in the report are the aspects of the employability skills that the sample of employers surveyed identified as being important work skills. These facets were seen by employers as being dependent both in their nature and priority on an enterprise’s business activity.
1 Personal attributes that contribute to employability were also identified in the report but are not part of the Employability Skills Framework.
Employability Skills framework The following table contains the employability skills facets identified in the report Employability Skills for the Future.
Skill Facets Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.
Communication that contributes to productive and harmonious relations across employees and customers
• listening and understanding • speaking clearly and directly • writing to the needs of the audience • negotiating responsively • reading independently • empathising • using numeracy effectively • understanding the needs of internal and external customers • persuading effectively • establishing and using networks • being assertive • sharing information • speaking and writing in languages other than English
Teamwork that contributes to productive working relationships and outcomes
• working across different ages irrespective of gender, race, religion or political persuasion
• working as an individual and as a member of a team • knowing how to define a role as part of the team • applying teamwork to a range of situations e.g. future
planning and crisis problem solving • identifying the strengths of team members • coaching and mentoring skills, including giving feedback
Problem solving that contributes to productive outcomes
• developing creative, innovative and practical solutions • showing independence and initiative in identifying and
solving problems • solving problems in teams • applying a range of strategies to problem solving • using mathematics, including budgeting and financial
management to solve problems • applying problem-solving strategies across a range of areas • testing assumptions, taking into account the context of
data and circumstances • resolving customer concerns in relation to complex project
Skill Facets Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.
Initiative and enterprise that contribute to innovative outcomes
• adapting to new situations • developing a strategic, creative and long-term vision • being creative • identifying opportunities not obvious to others • translating ideas into action • generating a range of options • initiating innovative solutions
Planning and organising that contribute to long and short-term strategic planning
• managing time and priorities – setting time lines, coordinating tasks for self and with others
• being resourceful • taking initiative and making decisions • adapting resource allocations to cope with contingencies • establishing clear project goals and deliverables • allocating people and other resources to tasks • planning the use of resources, including time management • participating in continuous improvement and planning
processes • developing a vision and a proactive plan to accompany it • predicting – weighing up risk, evaluating alternatives and
applying evaluation criteria • collecting, analysing and organising information • understanding basic business systems and their
relationships
Self-management that contributes to employee satisfaction and growth
• having a personal vision and goals • evaluating and monitoring own performance • having knowledge and confidence in own ideas and
visions • articulating own ideas and visions • taking responsibility
Skill Facets Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.
Learning that contributes to ongoing improvement and expansion in employee and company operations and outcomes
• managing own learning • contributing to the learning community at the workplace • using a range of mediums to learn – mentoring, peer
support and networking, IT and courses • applying learning to technical issues (e.g. learning about
products) and people issues (e.g. interpersonal and cultural aspects of work)
• having enthusiasm for ongoing learning • being willing to learn in any setting – on and off the job • being open to new ideas and techniques • being prepared to invest time and effort in learning new
skills • acknowledging the need to learn in order to accommodate
change
Technology that contributes to the effective carrying out of tasks
• having a range of basic IT skills • applying IT as a management tool • using IT to organise data • being willing to learn new IT skills • having the OHS knowledge to apply technology • having the appropriate physical capacity
Employability Skills summary An employability skills summary exists for each qualification. Summaries provide a lens through which to view employability skills at the qualification level and capture the key aspects or facets of the employability skills that are important to the job roles covered by the qualification. Summaries are designed to assist trainers and assessors to identify and include important industry application of employability skills in learning and assessment strategies.
The following is important information for trainers and assessors about employability skills summaries. • Employability skills summaries provide examples of how each skill is applicable to
the job roles covered by the qualification. • Employability skills summaries contain general information about the industry
context which is further explained as measurable outcomes of performance in the units of competency in each qualification.
• The detail in each employability skills summary will vary depending on the range of job roles covered by the qualification in question.
• Employability skills summaries are not exhaustive lists of qualification requirements or checklists of performance (which are separate assessment tools that should be designed by trainers and assessors after analysis at the unit level).
• Employability skills summaries contain information that may also assist in building learners’ understanding of industry and workplace expectations.
Training Package notes All customer contact stream qualifications and units of competency have been removed from ICT02 Telecommunications Training Package and updated customer contact qualifications and units of competency now reside in BSB07 Business Services Training Package. This has resulted in Volume 2 – Customer Contact Competency Standards and Volume 5 – Customer Contact Assessment Records being removed from the updated ICT02 Telecommunications Training Package Version 3.0. The ICT02 Telecommunications Training Package Version 3 has therefore been reduced to 4 Volumes.
As this is an update and not a review of the ICT02 Telecommunications Training Package, consideration was given to the most efficient method of assisting RTOs and users of ICT02 Telecommunications Training Package with the transition to this updated version. Feedback from RTOs and industry has indicated that as training and support materials are referenced against the current ICT02 volume numbers, it is critical to retain the same volume sequence until the ICT02 review is undertaken so as to minimise costs and maximise the take up of the updated ICT02 Telecommunications Training Package Version 3.
The four volumes that are contained within the updated ICT02 Telecommunications Training Package are: • Volume 1: Introduction, Qualifications Framework, Assessment Guidelines and
Competency Standards • Volume 2: Telecommunications Technical Units of Competency • Volume 3: Skills and Knowledge Register • Volume 4: Technical Assessment Records
AQF Role Definition Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
Industry Role Definition Installation and operation of telecommunications equipment and products. This qualification prepares individuals for entry to the industry.
Qualification Requirements
To achieve ICT20208 Certificate II in Telecommunications:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 9 units, comprising 3 Group 1 core units and 6 Group 2 elective units, in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 units of Group 2 electives may be substituted with: • 1 unit of competency at Certificate III level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and/or • 1 unit of competency at Certificate II level either from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package or • 2 units of competency at Certificate II level either from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package.
Licensing, legislative, regulatory and certification considerations The six unit set ICTTC005D, ICTTC006D, ICTTC008D, ICTTC012D, ICTTC017D and ICTTC022D that meets the Australian Communications and Media Authority (ACMA) requirements for Cabling Provider Rules (CPR) registration, is generally used as part of a more specialised customer cabling qualification. This set is usually regarded as more suitable for new entrants where limited industry experience has been obtained and forms the major part of specialised qualifications, such as ICT20308 Certificate II in Telecommunications Cabling. When delivered as a set within state/territory funding approved programs, the two benchmark CPR units (ICTTC136C and ICTTC137C) are not required.
ICT02 Qualifications ICT20208 Certificate II in Telecommunications
Packaging Rules All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently ACMA.
Certificate II in Telecommunications Unit List
Group 1 Core Units of Competency – Do all 3 units ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICTTC170A Follow OHS and environmental policy and procedures
Group 2 Elective Units of Competency – Select 6 units ICTTC005D Install cable support systems ICTTC006D Place and secure cable ICTTC008D Terminate metallic conductor cable ICTTC012D Install functional and protective telecommunications earthing system ICTTC016D Joint metallic conductor cable on customer premises ICTTC017D Alter services to existing cable system ICTTC022D Organise and monitor cabling to ensure compliance with regulatory
and industry standards ICTTC064D Haul underground cable ICTTC065D Splice carrier/service provider optic fibre cable ICTTC066D Joint and terminate coaxial cable ICTTC068D Install telecommunications service to a building ICTTC130C Prepare site for support installation ICTTC131C Install an above ground equipment enclosure ICTTC132C Erect cable supports ICTTC133C Construct underground telecommunications infrastructure ICTTC134C Fix aerial cable ICTTC135C Joint metallic conductor cable – Access Network ICTTC136C Install, maintain and modify customer premises communications
Employability skills summary for ICT20208 Certificate II in Telecommunications The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Confirming approval for time and method of site access with customers • Documenting and communicating work-related information, including reporting of
faults and problems
Teamwork • Participating in a team structure by identifying team members, tasks and goals and
recognising and responding positively to conflict
Problem Solving • Determining cable routes, taking into account building services, safety, industry
codes and practices, and customer requirements • Evaluating earthing needs for cable systems on customer premises
Initiative and Enterprise • Reading and understanding plans and designs to acknowledge local physical
conditions • Identifying issues and possible solutions within established guidelines
Planning and Organising • Planning and organising installation and operation of telecommunications equipment
and products
Self-management • Relating own role to the industry and establishing own work schedule • Using strategies to present a professional image to customers
Learning • Seeking assistance from team members • Giving and receiving feedback
Technology • Installing and operating telecommunications equipment and products
ICT20308 Certificate II in Telecommunications Cabling ICT02 Qualifications
ICT20308 Certificate II in Telecommunications Cabling
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
Industry Role Definition Installation of telecommunications and data cabling and cabling products on customer premises in accordance with Australian Communications and Media Authority (ACMA) requirements under the auspices of the industry registration regime.
Qualification Requirements
To achieve ICT20308 Certificate II in Telecommunications Cabling:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 9 core units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Licensing, legislative, regulatory and certification considerations The six unit set ICTTC005D, ICTTC006D, ICTTC008D, ICTTC012D, ICTTC017D and ICTTC022D that meets the ACMA requirements for Cabling Provider Rules (CPR) registration, is generally used as part of a more specialised customer cabling qualification. This set is usually regarded as more suitable for new entrants where limited industry experience has been obtained and forms the major part of specialised qualifications, such as ICT20308 Certificate II in Telecommunications Cabling. When delivered as a set within state/territory funding approved programs, the two benchmark CPR units (ICTTC136C and ICTTC137C) are not required.
All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently ACMA.
Certificate II Telecommunications Cabling Unit List
Core Units of Competency – Do all 9 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICTTC005D Install cable support systems ICTTC006D Place and secure cable ICTTC008D Terminate metallic conductor cable ICTTC012D Install functional and protective telecommunications earthing system ICTTC017D Alter services to existing cable system ICTTC022D Organise and monitor cabling to ensure compliance with regulatory
and industry standards
ICT02 Qualifications ICT20308 Certificate II in Telecommunications Cabling
Employability skills summary for ICT20308 Certificate II in Telecommunications Cabling The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Confirming approval for time and method of site access with customers • Documenting and communicating work-related information, including reporting of
faults and problems
Teamwork • Participating in a team structure by identifying team members, tasks and goals and
recognising and responding positively to conflict
Problem Solving • Determining cable routes taking into account building services, safety, industry
codes and practices, and customer requirements • Evaluating earthing needs for cable systems on customer premises • Following up promptly on difficulties and known problem areas
Initiative and Enterprise • Reading and understanding plans and designs to acknowledge local physical
conditions • Identifying issues and possible solutions within established guidelines
Planning and Organising • Planning and organising installation and operation of telecommunications equipment
and products
Self-management • Relating own role to the industry and establishing own work schedule • Using strategies to present a professional image to customers
Learning • Seeking assistance from team members • Giving and receiving feedback • Providing suitable training and assessment opportunities for work team members
Technology • Installing and operating telecommunications equipment and products
ICT20408 Certificate II in Telecommunications Access Network Cabling ICT02 Qualifications
ICT20408 Certificate II in Telecommunications Access Network Cabling
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
Industry Role Definition Installation of telecommunications cabling and cabling support resources and equipment in enterprise-owned customer access networks in accordance with specific enterprise requirements.
Qualification Requirements
To achieve ICT20408 Certificate II in Telecommunications Access Network Cabling:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 9 units, comprising 7 core units and 2 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
All training and assessment programs shoul be undertaken in reference to an Access Network owner such as Telstra, Optus, one of the railways or other similar organisations.
Substitution of Electives: When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 units of competency of Group 2 electives may be substituted with: • 1 unit of competency at Certificate III level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and • 1 unit of competency at Certificate II level either from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package or • 2 units of competency at Certificate II level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
ICT02 Qualifications ICT20408 Certificate II in Telecommunications Access Network Cabling
Packaging Rules All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently ACMA.
Certificate II Telecommunications Access Network Cabling Unit List
Group 1 Core Units of Competency – Do all 7 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICTTC064D Haul underground cable ICTTC068D Install telecommunications service to a building ICTTC133C Construct underground telecommunications infrastructure ICTTC135C Joint metallic conductor cable – Access Network
Group 2 Elective Units of Competency – Select 2 units ICTTC065D Splice carrier/service provider optic fibre cable ICTTC066D Joint and terminate coaxial cable ICTTC131C Install an above ground equipment enclosure ICTTC132C Erect cable supports ICTTC134C Fix aerial cable ICTTC153B Work safely near power infrastructure
Employability skills summary for ICT20408 Certificate II in Telecommunications Access Network Cabling The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Notifying relevant authorities and obtaining approvals before starting cabling work • Documenting and communicating work-related information, including reporting of
faults and problems
Teamwork • Participating in a team structure by identifying team members, tasks and goals and
recognising and responding positively to conflict
Problem Solving • Negotiating the cost and provision of cabling with customers • Following up promptly on difficulties and known problem areas
Initiative and Enterprise • Altering plans and designs to take in local physical conditions
ICT20408 Certificate II in Telecommunications Access Network Cabling ICT02 Qualifications
ICT20508 Certificate II in Telecommunications Digital Reception Technology
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
Industry Role Definition Installation of a limited range of digital reception equipment for either a customer or an enterprise. Limited fault finding on a limited range of digital reception equipment. This qualification prepares individuals for entry to the industry.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: • TV and digital TV antenna installer • subscription TV installer • satellite TV installer.
Qualification Requirements
To achieve ICT20508 Certificate II in Telecommunications Digital Reception Technology:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 10 units, comprising 7 core units and, 2 workplace skills units and 1 signal source unit in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate II in Telecommunications Digital Reception Technology Unit List
Core Units of Competency – Do all 7 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC140B Use hand and power tools AUM8011A Provide customer service ICTTC011D Place, secure and terminate coaxial cable ICTTC156A Install digital reception equipment ICTTC157A Locate and rectify digital reception equipment faults ICTTC053D Train customers
ICT02 Qualifications ICT20508 Certificate II in Telecommunications Digital Reception Technology
Workplace Skills Units of Competency – Select 2 units ICTTC141B Work effectively in a telecommunications technology team ICTTC173A Plan, organise and undertake work activities ICTTC160A Set up and operate a contractor business ICTTC136C Install, maintain and modify customer premises communications
cabling: ACMA Restricted Rule
Signal Source Units of Competency – Select 1 unit ICTTC162A Install a cable lead in ICTTC163A Install a satellite antenna ICTTC164A Install a terrestrial antenna
Selecting Electives for Different Outcomes The context for this qualification varies, and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes at this level follow.
Antenna Installer 7 core units plus: • ICTTC164A Install a terrestrial antenna • 2 workplace skills units of competency as appropriate to the specific job role.
Contractor 7 core units plus: • ICTTC160A Set up and operate a contractor business • 1 workplace skills unit of competency plus 1 signal source unit of competency as
appropriate to the specific job role.
Subscription TV Installer 7 core units plus: • ICTTC162A Install a cable lead in • 2 workplace skills units of competency as appropriate to the specific job role.
Employability skills summary for ICT20508 Certificate II in Telecommunications Digital Reception Technology The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Providing correct literature to the customer, including explanatory booklets,
manuals, training aids, user guides, equipment plans and configuration • Providing feedback to customers on operating the equipment
ICT20508 Certificate II in Telecommunications Digital Reception Technology ICT02 Qualifications
AQF Role Definition Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures within known time constraints.
Industry Role Definition This qualification has been developed for employment roles involving: • installation of telecommunications equipment and products on either enterprise or
customer premises, including installation of voice and data telecommunications equipment.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding.
Entry Requirements The following units of competency or demonstrated equivalence are minimum entry requirements for this qualification: • ICTTC170A Follow OHS and environmental policy and procedures • ICTTC140B Use hand and power tools.
Where customer premises cabling work is to be undertaken under Cabling Provider Rules (CPR) registration requirements, the following units are additional minimum entry requirements for this qualification: • ICTTC136C Install, maintain and modify customer premises communications
cabling: ACMA Restricted Rule (where ACMA Restricted Registration is necessary), plus
• ICTTC137C Install, maintain and modify customer premises communications cabling: ACMA Open Rule (where ACMA Open Registration is necessary).
Qualification Requirements
To achieve ICT30208 Certificate III in Telecommunications:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 6 Group 3 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Group 3 units of competency When substituting units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
ICT02 Qualifications ICT30208 Certificate III in Telecommunications
Packaging Rules A maximum of 2 Group 3 units of competency may be substituted with: • 1 unit of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and • 1 unit of competency at Certificate III level either from ICT02
Telecommunications Training Package or another currently endorsed Training Package
or • 2 units of competency at Certificate III level either from ICT02
Telecommunications Training Package or another currently endorsed Training Package.
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate III in Telecommunications Unit List
Group 3 Units of Competency – Select 6 units ICTTC009D Place, secure and terminate structured cabling and certify installation ICTTC010D Place, secure and terminate customer premises optical fibre cable ICTTC011D Place, secure and terminate coaxial cable ICTTC012D Install functional and protective telecommunications earthing system ICTTC013D Perform an accurate customer premises cable and system test ICTTC014D Hand over systems and equipment ICTTC015D Locate and identify cable system faults ICTTC018D Install underground enclosures and pipe/conduit ICTTC019D Install underground cable ICTTC020D Construct aerial cable supports ICTTC021D Install aerial cable ICTTC049D Install customer premises systems and equipment ICTTC052D Cut over new customer premises systems and equipment ICTTC053D Train customers ICTTC054D Provide infrastructure for telecommunications network equipment ICTTC055D Install an antenna/wave guide ICTTC056D Install telecommunications network equipment ICTTC062D Build a telecommunications tower/mast ICTTC065D Splice carrier/service provider optic fibre cable ICTTC066D Joint and terminate coaxial cable ICTTC067D Rearrange and cut over cable ICTTC068D Install telecommunications service to a building ICTTC069D Install network cable equipment ICTTC070D Install mobile telecommunications in motor vehicles
ICT30208 Certificate III in Telecommunications ICT02 Qualifications
Packaging Rules ICTTC074D Recover customer premises equipment ICTTC075D Refurbish customer premises equipment ICTTC077D Commission an electronic unit ICTTC089D Repair and replace telecommunications network hardware ICTTC093D Manage spare parts ICTTC103D Maintain cable network ICTTC104D Maintain an electronic system ICTTC105D Locate and rectify mobile communications faults on a first in basis ICTTC126D Complete all administrative work associated with CPE activity ICTTC127D Supervise worksite activities ICTTC153B Work safely near power infrastructure ICTTC156A Install digital reception equipment ICTTC157A Locate and rectify digital reception equipment faults
Employability skills summary for ICT30208 Certificate III in Telecommunications The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Conveying information to clients, colleagues and other site personnel • Completing job reports and compliance forms • Communicating with customers to arrange time and access for the installation of
systems and equipment
Teamwork • Participating in a team structure by identifying team members, tasks and goals and
recognising and responding positively to conflict
Problem Solving • Identifying barriers to installation and developing strategies to overcome them
within time and budget restrictions
Initiative and Enterprise • Identifying barriers to installation and developing strategies to overcome them
within time and budget restrictions
Planning and Organising • Gathering data for the installation of systems and equipment • Developing a plan for the recovery of equipment from customer premises
Self-management • Developing installation plans to ensure minimal disruption to the workplace
ICT02 Qualifications ICT30208 Certificate III in Telecommunications
ICT30302 Certificate III in Telecommunications Cabling and Customer Premises Equipment
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures within known time constraints.
Industry Role Definition This qualification has been developed for employment roles involving: • installation of telecommunications, data cabling and cabling products on customer
premises in accordance with Australian Communications and Media Authority (ACMA) requirements under the auspices of the industry registration regime
• installation of voice and data telecommunications equipment.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a degree of autonomy and may include some supervision of others.
Entry Requirements Entry is limited to individuals who have completed the units required for ICT20308 Certificate II in Telecommunications Cabling or demonstrated equivalence.
Qualification Requirements
To achieve ICT30302 Certificate III in Telecommunications Cabling and Customer Premises Equipment:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 6 units, comprising 4 core units and 2 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 elective units of competency may be substituted with: • 1 unit of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and
ICT02 Qualifications ICT30302 Certificate III in Telecommunications Cabling and Customer Premises Equipment
Packaging Rules • 1 unit of competency at Certificate III level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
or • 2 units of competency at Certificate III level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently ACMA.
Certificate III in Telecommunications Cabling and Customer Premises Equipment Unit List
Core Units of Competency – Select 4 units ICTTC009D Place, secure and terminate structured cabling and certify installation ICTTC010D Place, secure and terminate customer premises optical fibre cable ICTTC011D Place, secure and terminate coaxial cable ICTTC049D Install customer premises systems and equipment ICTTC052D Cut-over new customer premises systems and equipment
Elective Units of Competency – Select 2 units ICTTC014D Hand over systems and equipment ICTTC016D Joint metallic conductor cable on customer premises ICTTC053D Train customers ICTTC074D Recover customer premises equipment ICTTC075D Refurbish customer premises equipment ICTTC126D Complete all administrative work associated with CPE activity ICTTC153B Work safely near power infrastructure
Employability skills summary for ICT30302 Certificate III in Telecommunications Cabling and Customer Premises Equipment
The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Conveying information to clients, colleagues and other site personnel • Completing job reports and compliance forms
Teamwork • Working with team members to work with clients and install equipment
ICT30302 Certificate III in Telecommunications Cabling and Customer Premises Equipment ICT02 Qualifications
Problem Solving • Identifying barriers to installation and developing strategies to overcome them
within time and budget restrictions
Initiative and Enterprise • Identifying barriers to installation and developing strategies to overcome them
within time and budget restrictions
Planning and Organising • Gathering data for the installation of systems and equipment • Planning the installation of cable, taking into account technical, scheduling and
financial considerations
Self-management • Developing installation plans to ensure minimal disruption to the workplace • Checking that tools and equipment are in safe working order and adjusted to
manufacturer specification
Learning • Making clients aware of opportunities that exist for system upgrades, additional
services and training
Technology • Installing and operating telecommunications equipment and products
ICT30408 Certificate III in Telecommunications Access and Associated Services ICT02 Qualifications
ICT30408 Certificate III in Telecommunications Access and Associated Services
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures within known time constraints.
Industry Role Definition This qualification has been developed for employment roles involving a technician with a range of telecommunications skills who can: • install and maintain telecommunications access network cabling and infrastructure,
systems and less complex customer premises equipment.
Qualification Requirements
To achieve ICT30408 Certificate III in Telecommunications Access and Associated Services:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 15 units, comprising 11 core units and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 4 elective units of competency may be substituted with: • 1 to 4 units of competency at Certificate III level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and/or • 1 to 2 units of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
ICT02 Qualifications ICT30408 Certificate III in Telecommunications Access and Associated Services
Certificate III in Telecommunications Access and Associated Services Unit List
Core Units of Competency – Do all 11 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICTTC016D Joint metallic conductor cable on customer premises ICTTC018D Install underground enclosures and pipe/conduit ICTTC019D Install underground cable ICTTC064D Haul underground cable ICTTC065D Splice carrier/service provider optic fibre cable ICTTC068D Install telecommunications service to a building ICTTC133D Construct underground telecommunications infrastructure ICTTC136C Install, maintain and modify customer premises communications
cabling: ACMA Restricted Rule
Elective Units of Competency – Select 4 units ICTTC013D Perform an accurate customer premises cable and system test ICTTC015D Locate and identify cable system faults ICTTC056D Install network telecommunications equipment ICTTC066D Joint and terminate coaxial cable ICTTC067D Rearrange and cut over cable ICTTC069D Install network cable equipment ICTTC077D Commission an electronic unit ICTTC131C Install an above ground equipment enclosure ICTTC132C Erect cable supports ICTTC134C Fix aerial cable ICTTC135C Joint metallic conductor cable – Access Network ICTTC137C Install, maintain and modify customer premises communications
cabling: ACMA Open Rule ICTTC153B Work safely near power infrastructure
Employability skills summary for ICT30408 Certificate III in Telecommunications Access and Associated Services The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Determining options to rectify faults and discussing them with customer so that
necessary action is determined • Documenting test methods and results
ICT30408 Certificate III in Telecommunications Access and Associated Services ICT02 Qualifications
Teamwork • Identifying members and roles of team • Identifying and contributing to team tasks and goals • Recognising and responding positively to conflict within team
Problem Solving • Ranking causes of problems working from system-wide impacts to specific impacts
Initiative and Enterprise • Prioritising urgent requests and acting according to organisational guidelines
Planning and Organising • Identifying realistic short and long-term career objectives • Planning and provision to meet key dates and milestones
Self-management • Identifying realistic short and long-term career objectives • Identifying work to be completed
Learning • Relating current or intended role to career objectives in a positive manner • Giving and receiving feedback to assist in meeting team and organisation goals
Technology • Cleaning, adjusting and storing tools and equipment • Checking that tools and equipment are in safe working order and adjusted to
manufacturer specifications
ICT30508 Certificate III in Telecommunications Digital Reception Technology ICT02 Qualifications
ICT30508 Certificate III in Telecommunications Digital Reception Technology
Qualification Notes
Role and Rationale
AQF Role Definition Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures within known time constraints.
Industry Role Definition This qualification has been developed for employment roles involving: • installation of a wide range of digital reception equipment and products on either
enterprise or customer premises under a wide range of circumstances • fault finding and alterations on a wide range of digital reception services.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding.
Job Roles Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: • installer – subscription TV (multiple services) • field service technician – radio frequency (RF) services • audiovisual systems integrator
Note: This qualification addresses technologies that are emerging now and are anticipated to be taken up by consumers in the near future. For this reason job roles are still emerging and do not have titles.
Entry Requirements Entry is limited to individuals who have completed units required for ICT20508 Certificate II in Telecommunications Digital Reception Technology.
Qualification Requirements
To achieve ICT30508 Certificate III in Telecommunications Digital Reception Technology:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 7 units, comprising 2 core units and 5 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
ICT02 Qualifications ICT30508 Certificate III in Telecommunications Digital Reception Technology
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate III in Telecommunications Digital Reception Technology Unit List
Core Units of Competency – Do the 2 units not completed in ICT20508 Certificate II in Telecommunications Digital Reception Technology ICTTC162A Install a cable lead in ICTTC163A Install a satellite antenna ICTTC164A Install a terrestrial antenna
Elective Units of Competency – Select 5 units ICTTC015D Locate and identify cable system faults ICTTC017D Alter services to existing cable system ICTTC095D Conduct radio frequency measurements ICTTC161A Operate a contractor business with employees ICTTC165A Install a complex digital reception system ICTTC166A Integrate customer digital reception equipment ICTTC167A Integrate data delivery modes ICTTC136C Install, maintain and modify customer premises communications
Selecting Electives for Different Outcomes The context for this qualification varies, and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes at this level follow.
Field service technician – ongoing maintenance of customer equipment 2 core units plus: ICTTC015D Locate and identify cable system faults ICTTC017D Alter services to existing cable system ICTTC095D Conduct radio frequency measurements
2 electives from the above elective unit list as appropriate to the specific job role.
Installer – subscription TV (multiple services) – includes campus installations 2 core units plus: ICTTC165A Install a complex digital reception system ICTTC166A Integrate customer digital reception equipment
3 electives from the above elective unit list as appropriate to the specific job role.
ICT30508 Certificate III in Telecommunications Digital Reception Technology ICT02 Qualifications
Audiovisual systems integrator – includes integration of diverse technologies including RF services, and telephony services in complex equipment systems 2 core units plus: ICTTC165A Install a complex digital reception system ICTTC166A Integrate customer digital reception equipment ICTTC167A Integrate data delivery modes
2 electives from the above elective unit list as appropriate to the specific job role.
Small to medium contracting business operator 2 core units plus: ICTTC161A Operate a contractor business with employees
4 electives from the above elective unit list to suit nature of the business.
Employability skills summary for ICT30508 Certificate III in Telecommunications Digital Reception Technology The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Reading drawings and recognising drawing symbols • Interpreting plan as a set of functions to be implemented
Teamwork • Relating personal role to the industry • Participating in team structure • Giving and receiving feedback to assist in meeting team and organisation goals
Problem Solving • Identifying faults or optimisation options • Rectifying faults and adjusting system to optimal operation
Initiative and Enterprise • Adapting plan to suit specific features of site
Planning and Organising • Interpreting design and relating to site characteristics
Self-management • Applying all related OHS requirements and work practices, including JSA,
protective clothing and personal safety items
Learning • Training customers on equipment use
ICT02 Qualifications ICT30508 Certificate III in Telecommunications Digital Reception Technology
Qualification Notes – Importation IMPORTANT NOTES for the use of this imported qualifications within ICT02 Telecommunications Training Package.
This qualification has been selected by Industry for inclusion in ICT02 Telecommunications Training Package and has been imported from the CUF07 Screen and Media Training Package.
The Industry having selected this qualification for importation into this Training Package requires that the most current version of this imported qualification be used.
To ensure use of the latest version of this imported qualification, Registered Training Organisations are directed to the National Training Information Service (www.ntis.gov.au) and search “Qualifications” and key in the code of the imported qualification in the search criteria.
In the event of the imported qualification cited in this Training Package being superseded or deleted in the originating Training Package, the Industry requires that the latest published version of the imported qualification be used.
ICT40208 Certificate IV in Telecommunications Engineering ICT02 Qualifications
ICT40208 Certificate IV in Telecommunications Engineering
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.
Industry Role Definition This qualification has been developed for employment roles involving: • installation of telecommunications and data communications equipment.
This role includes planning and performing installations, testing installed equipment and fault finding.
Entry Requirements Applicants are required to have completed units required for ICT30208 Certificate III in Telecommunications or demonstrated equivalence.
Qualification Requirements
To achieve ICT40208 Certificate IV in Telecommunications Engineering:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 6 Group 4 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Group 4 units of competency When substituting units from other Training Packages the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 Group 4 units of competency may be substituted with: • 1 unit of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and • 1 unit of competency at Diploma level either from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package or • 2 units of competency at Diploma level from ICT02 Telecommunications Training
Package.
ICT02 Qualifications ICT40208 Certificate IV in Telecommunications Engineering
Certificate IV in Telecommunications Engineering Unit List
Group 4 Units of Competency – Select 6 units ICTTC001D Identify requirements for customer’s telecommunications equipment ICTTC002D Prepare design drawings and specification for a cable installation ICTTC003D Estimate and quote on customer equipment installation ICTTC004D Schedule and supply cabling installation ICTTC023D Supervise cabling project ICTTC028D Organise resources ICTTC032D Undertake a civil site survey ICTTC035D Organise material supply ICTTC040D Assign a transmission path ICTTC041D Schedule resources ICTTC048D Schedule customer premises equipment installation ICTTC050D Install radio controlled customer premises equipment ICTTC051D Install PC based customer premises equipment system programs ICTTC057D Test cable bearers ICTTC072D Effect changes to existing CPE systems and equipment ICTTC073D Cut over CPE additions, moves and changes ICTTC076D Complete equipment and software upgrades ICTTC078D Commission an electronic system ICTTC079D Schedule CPE maintenance ICTTC080D Undertake preventive maintenance of CPE systems and equipment ICTTC081D Perform tests and fault diagnosis remote from customer premises ICTTC082D Locate and rectify CPE faults on site on a first in basis ICTTC085D Monitor, analyse and action telecommunications network alarms ICTTC086D Undertake routine maintenance of the telecommunications network ICTTC087D Undertake remote repair of network faults ICTTC088D Locate and rectify network faults on a first in basis ICTTC095D Conduct radio frequency measurements ICTTC096D Conduct field tests of radio and wireless networks ICTTC099D Remotely locate and identify cable network faults ICTTC100D Locate and diagnose cable faults ICTTC101D Locate and diagnose electronic faults ICTTC102D Repair communication system faults
ICT40208 Certificate IV in Telecommunications Engineering ICT02 Qualifications
Employability skills summary for ICT40208 Certificate IV in Telecommunications Engineering The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Communicating with customers to identify cabling requirements and financial
expectations • Negotiating prices with suppliers based on volume and supply
Teamwork • Working with suppliers and customers to prepare quotes for the installation of
cabling
Problem Solving • Identifying installation options based on customer requirements and costs
Initiative and Enterprise • Notifying customers where physical location may incur additional cost • Utilising existing floor plans where available and integrating into subsequent
documentation
Planning and Organising • Planning the installation of cabling • Scheduling the supply of materials for the installation of cabling systems
Self-management • Creating effective working relationships with customers • Ensuring relevant documentation is distributed promptly to required parties
Learning • Identifying and implementing requirements for staff training and assessment • Assessing customer satisfaction
Technology • Installing and operating telecommunications equipment and products
ICT40302 Certificate IV in Telecommunications Computer Systems ICT02 Qualifications
ICT40302 Certificate IV in Telecommunications Computer Systems
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.
Industry Role Definition This qualification has been developed for employment roles involving: • installation of computer equipment and computer systems • installation of data communications equipment.
This role includes planning and performing installations, testing installed equipment and fault finding.
Qualification Requirements
To achieve ICT40302 Certificate IV in Telecommunications Computer Systems:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 6 units, comprising 5 core units and 1 elective unit in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
1 elective unit of competency may be substituted with: • a unit at Certificate IV or Diploma level either from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package.
Certificate IV in Telecommunications Computer Systems Unit List
Core Units of Competency – Do all 5 units ICTTC051D Install PC based customer premises equipment system programs ICTTC072D Effect changes to existing CPE systems and equipment ICTTC076D Complete equipment and software upgrades ICTTC082D Locate and rectify CPE faults on site on a first in basis ICTTC088D Locate and rectify network faults on a first in basis
ICT02 Qualifications ICT40302 Certificate IV in Telecommunications Computer Systems
Elective Units of Competency – Select 1 unit ICTTC073D Cut over customer premises equipment additions, moves and changes ICTTC100D Locate and diagnose cable faults ICTTC101D Locate and diagnose electronic faults ICTTC102D Repair communication system faults
Employability skills summary for ICT40302 Certificate IV in Telecommunications Computer Systems The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Communicating with clients to arrange site access, discuss faults and arrange
payment options
Teamwork • Working with other parties, such as customers and network carriers, to organise the
installation and upgrade of services and equipment
Problem Solving • Establishing the requirements for the alteration of existing systems and equipment • Diagnosing and rectifying faults in services and equipment in a methodical way
Initiative and Enterprise • Identifying existing and potential site hazards and obstacles to work • Arranging approval for site access with customer prior to site entry
Planning and Organising • Planning work, such as changes to equipment and software upgrades, taking into
account customer needs, available facilities and capacity, potential site hazards and obstacles and the existing and proposed systems
Self-management • Providing services that match customer needs in a prompt and timely manner • Arranging approval for site access with customer prior to site entry
Learning • Organising customer training for new or modified systems
Technology • Installing and operating telecommunications equipment and products
ICT40408 Certificate IV in Telecommunications Network Planning ICT02 Qualifications
ICT40408 Certificate IV in Telecommunications Network Planning
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.
Industry Role Definition The role of the access network planner is to plan the development of the customer access network infrastructure. The role requires: • in-depth understanding of the access network • the capacity to develop planned additions and rectifications to the access network • the ability to monitor the implementation of those plans.
Qualification Requirements
To achieve ICT40408 Certificate IV in Telecommunications Network Planning:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 10 units, comprising 6 core units and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines. All training and assessment programs should be undertaken in reference to an access network owner enterprise such as Telstra, Optus, one of the railways or other similar organisations.
Substitution of Electives When substituting units from other Training Packages the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
All 4 elective units of competency may be substituted with: • 1 unit of competency at Certificate III level or Diploma either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and • 3 units of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
ICT02 Qualifications ICT40408 Certificate IV in Telecommunications Network Planning
Certificate IV in Telecommunications Network Planning Unit List
Core Units of Competency – Do all 6 units ICTTC149B Apply knowledge of Access Network architecture and core
components ICTTC150B Apply knowledge of internal and external influences upon enterprise
and telecommunications industry ICTTC151B Plan the access network ICTTC152B Brief the project BSBPMG401A Apply scope management techniques BSBPMG407A Apply risk management techniques
Elective Units of Competency– Select 4 units Block A – Select 1 unit of competency BSBFLM303C Contribute to effective workplace relationships BSBWOR401A Establish effective workplace relationships
Block B – Select either the 3 assessment units or the 3 training units
Assessment Unit Set TAAASS401C Plan and organise assessment TAAASS402C Assess competence TAAASS404B Participate in assessment validation
Training Unit Set TAADEL401B Plan and organise group-based delivery TAADEL403B Facilitate individual learning TAADEL404B Facilitate work-based learning
Employability skills summary for ICT40408 Certificate IV in Telecommunications Network Planning
The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Communicating with colleagues and customers to plan the development of customer
access network infrastructure
Teamwork • Making contributions to the team identifying and prioritising potential risk events
Problem Solving • Managing difficulties to achieve positive outcomes using techniques such as risk
assessment
ICT40408 Certificate IV in Telecommunications Network Planning ICT02 Qualifications
Initiative and Enterprise • Gathering, conveying and receiving information and ideas
Planning and Organising • Determining the location, type and capacity of access network infrastructure • Planning assessment, including evidence requirements, assessment methods and
assessment tools
Self-management • Defining roles and responsibilities within a project and taking responsibility for own
output • Using the organisation’s social, ethical and business standards
Learning • Providing guidance and support to colleagues to help resolve work difficulties
Technology • Using telecommunications tools and systems to determine current network capacity • Using business technology, such as personal computers, to gather information and
write reports
ICT40508 Certificate IV in Telecommunications Networks ICT02 Qualifications
ICT40508 Certificate IV in Telecommunications Networks
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.
Industry Role Definition This qualification has been developed for employment roles associated with the converging voice, video and data internet protocol (IP) networks. The wide range of functions to be undertaken can include: • installing software applications • installing converging technology equipment • installing telecommunications equipment • securing IT networks • testing systems and equipment.
Prerequisites Units marked with an asterisk* have prerequisite units. RTOs offering direct entry into this qualification need to take these requirements into account when assessing candidates. Details of prerequisites can be found in the respective units in the ICA05 Information and Communications Technology Training Package.
NB. This qualification is based on an accredited course developed by TAFE NSW through industry consultation and adoption of units of competency within current endorsed Training Packages.
Qualification Requirements
To achieve ICT40508 Certificate IV in Telecommunications Networks:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 20 units, comprising 16 core units and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
ICT02 Qualifications ICT40508 Certificate IV in Telecommunications Networks
Packaging Rules A maximum of 4 elective units of competency may be substituted with: • 1 to 4 units of competency at Certificate IV level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and/or • 1 to 2 units of competency at Diploma level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate IV in Telecommunications Networks Unit List
Core Units of Competency – Do all 16 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC140B Use hand and power tools ICTTC056D Install telecommunications network equipment ICTTC058D Acceptance test new systems and equipment ICTTC059D Commission telecommunications network equipment ICTTC141B Work effectively in a telecommunications technology team *ICAB4235B Build basic perimeter security into a network *ICAB4236B Build security into a virtual private network *ICAB4240C Build an enterprise wireless network *ICAI3101B Install and manage network protocols *ICAI4030B Install software to networked computers *ICAI4097C Install and configure a network *ICAI4188B Install and maintain a server *ICAS3032B Provide network systems administration *ICAS3120B Configure and administer a network operating system *ICAT3025B Run standard diagnostic tests
Elective Units of Competency – Select 4 units ICTTC039D Prepare project specifications ICTTC049D Install customer premises systems and equipment ICTTC076D Complete equipment and software upgrades ICTTC085D Monitor, analyse and action telecommunications network alarms ICTTC092D Undertake outage management ICTTC096D Conduct field tests of radio and wireless networks ICTTC136C Install, maintain and modify customer premises communications
Packaging Rules *ICAB4059B Develop detailed technical design *ICAB4136B Use structured query language to create database structures and
manipulate data *ICAB4169B Use development software and IT tools to build a basic website *ICAB4170B Build a database *ICAB4178B Build a graphical user interface *ICAB4225B Automate processes *ICAD4217B Create technical documentation *ICAI4029C Install network hardware to a network *ICAS4119B Monitor and administer system security *ICAS4124B Monitor and administer network security
Employability skills summary for ICT40508 Certificate IV in Telecommunications Networks The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Determining options to rectify faults and discussing them with customer so that
necessary action is determined • Documenting test methods and results • Making a complete check of installation against installation plans • Reading, interpreting and using equipment/system manuals and specifications and
relevant enterprise policy and documentation
Teamwork • Identifying members and roles of team • Identifying and contributing to team tasks and goals • Recognising and responding positively to conflict within team
Problem Solving • Ranking causes of problems, working from system-wide impacts to specific impacts
Initiative and Enterprise • Prioritising urgent requests and acting according to organisational guidelines • Interacting with enterprise personnel, customers and other contractors keeping a
customer focus and considering customer needs
Planning and Organising • Identifying realistic short and long-term career objectives • Planning and provision to meet key dates and milestones • Running a test of network security arrangements
ICT02 Qualifications ICT40508 Certificate IV in Telecommunications Networks
Self-management • Identifying realistic short and long-term career objectives • Identifying work to be completed • Complying with all related OHS requirements and work practices
Learning • Relating current or intended role to career objectives in a positive manner • Giving and receiving feedback to assist in meeting team and organisation goals
Technology • Undertaking relevant acceptance tests and analysing results against specified
performance criteria • Cleaning, adjusting and storing tools and equipment • Checking tools and equipment are in safe working order and adjusted to
manufacturer specifications
ICT40608 Certificate IV in Telecommunications Computer Telephony Integration ICT02 Qualifications
ICT40608 Certificate IV in Telecommunications Computer Telephony Integration
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills (see AQTF Implementation Handbook for further details).
Industry Role Definition This qualification has been developed for employment roles involving a multi-skilled technician with a broad range of telecommunications and information technology skills who can: • install, maintain and alter telecommunications customer systems and general
equipment in customer premises and some linked network locations in a converging environment.
Qualification Requirements
To achieve ICT40608 Certificate IV in Telecommunications Computer Telephony Integration:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 22 units, comprising 18 core units and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 4 elective units of competency may be substituted with: • 1 to 4 units of competency at Certificate IV level from ICT02 Telecommunications
Training Package or from another currently endorsed Training Package and/or • 1 to 2 units of competency from Diploma level within the ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
As the ACMA Open Registration requirements are met within the core competencies of this qualification, units ICTTC136C and ICTTC137C cannot be taken as substitute electives.
ICT02 Qualifications ICT40608 Certificate IV in Telecommunications Computer Telephony Integration
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate IV in Telecommunications Computer Telephony Integration Unit List
Core Units of Competency – Do all 18 units ICTTC170A Follow OHS and environmental policy and procedures (new unit) ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICAU1128B Operate a personal computer ICAU2013B Integrate commercial computer packages ICAI3101B Install and manage network protocols ICAT3025B Run standard diagnostic tests ICAI4097C Install and configure a network ICTTC005D Install cable support systems ICTTC006D Place and secure cable ICTTC008D Terminate metallic conductor cable ICTTC009D Place, secure and terminate structured cabling and certify installation ICTTC012D Install functional and protective telecommunications earthing system ICTTC017D Alter services to existing cable system ICTTC022D Organise and monitor cabling to ensure compliance with regulatory
and industry standards ICTTC049D Install customer premises systems and equipment ICTTC088D Locate and rectify network faults on a first in basis ICTTC089D Repair and replace telecommunications network hardware
Elective Units of Competency – Select 4 units ICTTC153B Work safely near power infrastructure ICTTC010D Place, secure and terminate customer premises optical fibre cable ICTTC011D Place, secure and terminate coaxial cable ICTTC013D Perform an accurate customer premises cable system test ICTTC052D Cut over new customer premises systems and equipment ICTTC053D Train customers ICTTC056D Install telecommunications network equipment ICTTC065D Splice carrier/service provider optic fibre cable ICTTC068D Install telecommunications service to a building ICTTC076D Complete equipment and software upgrades ICTTC086D Undertake routine maintenance of the telecommunications network ICTTC087D Undertake remote repair of network faults ICTTC101D Locate and diagnose electronic faults ICTTC147B Administer a data communication network (LAN or WAN) ICTTC156A Install digital reception equipment
ICT40608 Certificate IV in Telecommunications Computer Telephony Integration ICT02 Qualifications
Packaging Rules ICTTC157A Locate and rectify digital reception equipment faults ICAI5176B Install and configure router
Employability skills summary for ICT40608 Certificate IV in Telecommunications Computer Telephony Integration The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Determining options to rectify faults and discussing them with customer so that
necessary action is determined • Documenting test methods and results • Reading and interpreting related floor plans, building plans, reflected ceiling plans,
schematic drawings
Teamwork • Identifying members and roles of team • Identifying and contributing to team tasks and goals • Recognising and responding positively to conflict within team
Problem Solving • Ranking of causes of problems working from system-wide impacts to specific impacts
Initiative and Enterprise • Prioritising urgent requests and acting according to organisational guidelines
Planning and Organising • Identifying realistic short and long-term career objectives • Planning and provision to meet key dates and milestones
Self-management • Identifying realistic short and long-term career objectives • Identifying work to be completed • Identifying and complying with security arrangements
Learning • Relating current or intended role to career objectives in a positive manner • Giving and receiving feedback to assist in meeting team and organisation goals
Technology • Installing equipment, including single line telephones, telephone systems, modems • Cleaning, adjusting and storing tools and equipment • Checking tools and equipment are in safe working order and adjusted to
manufacturer specifications
ICT40708 Certificate IV in Telecommunications Radio Communications ICT02 Qualifications
ICT40708 Certificate IV in Telecommunications Radio Communications
Qualification Notes
Role and Rationale
AQF Role Definition Performance in a broad range of skilled applications, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.
Industry Role Definition This qualification has been developed for employment roles involving: Installation • installation and maintenance of a wide range of radio communications equipment
under a wide range of circumstances • fault finding, rectification and alterations on a wide range of radio communication
devices.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding.
Field Operations
• undertaking a broad range of field activities involving radio communications and operations
Job Roles Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: • radio communications technician • radio frequency technician • Wimax or WiFi system installer • radio field service technician • wireless systems technician
• field officer.
Note: This qualification addresses technologies that are emerging now and are anticipated to be taken up by consumers in the near future. For this reason job roles are still emerging and titles may vary.
Entry Requirements There are no prescribed entry requirements. Any of the following would enhance the likelihood of success in learning programs directed at achieving this qualification. • Year 12 pass with success in sciences or electronics • Electrical training • Amateur radio experience
ICT02 Qualifications ICT40708 Certificate IV in Telecommunications Radio Communications
To achieve ICT40708 Certificate IV in Telecommunications Radio Communications:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 17 units, comprising 8 core units, all 5 units from the Installation Stream or all 5 units from the Field Operations Stream and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
The Installation Stream has been specifically designed for the digital sector of the Telecommunications Industry. The Field Operations Stream has been designed for operatives that work within the broad area of Radio Communications. These Streams should be used to describe the specific job profile that relates to this qualification. When adhering to the above qualification requirements, the Streams contain the minimum industry recommendations to assist training providers, employers and trainees with the development of training plans.
(Note: the use of streams does not alter nationally recognised qualification titles)
Licensing, legislative, regulatory and certification considerations All training programs should be conducted with reference to the regulatory regime of the prevailing statutory authority – currently the Australian Communications and Media Authority (ACMA).
Certificate IV in Telecommunications Radio Communications Unit List
Core Units of Competency – Do all 8 units ICTTC170A Follow OHS and environmental policy and procedures ICTTC055D Install an antenna/wave guide ICTTC066D Joint and terminate coaxial cable ICTTC101D Locate and diagnose electronic faults ICTTC104D Maintain an electronic system ICTTC140B Use hand and power tools ICTTC141B Work effectively in a telecommunications technology team ICTTC155A Construct and operate a simple radio communications device
Installation Stream – Complete all 5 units ICTTC056D Install telecommunications network equipment ICTTC077D Commission an electronic unit ICTTC078D Commission an electronic system ICTTC089D Repair and replace telecommunications network hardware ICTTC102D Repair communication system faults
ICT40708 Certificate IV in Telecommunications Radio Communications ICT02 Qualifications
Field Operations Stream – Complete 5 units CPPSEC3034A Operate information gathering equipment PSPGOV309A Address client needs HLTFA301B First Aid Level 2 – Apply First Aid
Plus 2 other electives from any currently endorsed Training Package appropriate to the specific job role
Elective Units of Competency – Select 4 units ICTTC153B Work safely near power infrastructure ICTTC014D Hand over systems and equipment ICTTC021D Install aerial cable ICTTC054D Provide infrastructure for telecommunications network equipment ICTTC065D Splice carrier/service provider optic fibre cable ICTTC076D Complete equipment and software upgrades ICTTC088D Locate and rectify network faults on a first in basis ICTTC095D Conduct radio frequency measurements ICTTC096D Conduct field tests of radio and wireless networks ICTTC135C Joint metallic conductor cable – Access Network ICTTC136C Install, maintain and modify customer premises communications
cabling: ACMA Open Rule ICTTC148B Test and measure mobile phone equipment performance
Selecting Electives for Different Outcomes The context for this qualification varies, and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes at this level follow.
Jobs involving work at heights 8 core units plus all 5 Installation units plus: ICTTC153B Work safely near power infrastructure, plus:
3 other electives from the above elective unit list as appropriate to the specific job role.
NB. Candidates may also require a riggers certificate, which is separate from this qualification
ICT02 Qualifications ICT40708 Certificate IV in Telecommunications Radio Communications
Employability skills summary for ICT40708 Certificate IV in Telecommunications Radio Communications The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Determining options to rectify faults and discussing them with customer so that
necessary action is determined • Documenting test methods and results
Teamwork • Identifying members and roles of team • Identifying and contributing to team tasks and goals • Recognising and responding positively to conflict within team
Problem Solving • Ranking of causes of problems working from system-wide impacts to specific
impacts
Initiative and Enterprise • Prioritising urgent requests and acting according to organisational guidelines • Making the client aware of opportunities that exist for system upgrades, and
additional services and training
Planning and Organising • Identifying realistic short and long-term career objectives • Planning and provision to meet key dates and milestones
Self-management • Identifying realistic short and long-term career objectives • Identifying work to be completed
Learning • Relating current or intended role to career objectives in a positive manner • Giving and receiving feedback to assist in meeting team and organisation goals • Providing opportunities for client to view installation and question system functions
Technology • Constructing and operating a working radio device • Cleaning, adjusting and storing tools and equipment • Checking that tools and equipment are in safe working order and adjusted to
manufacturer specifications
CUF40307 Certificate IV in Broadcast Technology ICT02 Qualifications
Qualification Notes – Importation IMPORTANT NOTES for the use of this imported qualifications within ICT02 Telecommunications Training Package.
This qualification has been selected by Industry for inclusion in ICT02 Telecommunications Training Package and has been imported from the CUF07 Screen and Media Training Package.
The Industry having selected this qualification for importation into this Training Package requires that the most current version of this imported qualification be used.
To ensure use of the latest version of this imported qualification, Registered Training Organisations are directed to the National Training Information Service (www.ntis.gov.au) and search “Qualifications” and key in the code of the imported qualification in the search criteria.
In the event of the imported qualification cited in this Training Package being superseded or deleted in the originating Training Package, the Industry requires that the latest published version of the imported qualification be used.
ICT02 Qualifications ICT50202 Diploma of Telecommunications Engineering
ICT50202 Diploma of Telecommunications Engineering
Qualification Notes
Role and Rationale
AQF Role Definition The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
Industry Role Definition This qualification has been developed for employment roles involving: • installation and management of computer equipment and computer systems • installation and management of data communications equipment.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.
Entry Requirements Completion of the units required for the ICT40402 Certificate IV in Telecommunications Engineering or demonstrated equivalence.
Qualification Requirements
To achieve ICT50202 Diploma of Telecommunications Engineering:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 5 Group 5 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Group 5 Units When substituting a Group 5 unit from other Training Packages, the unit selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
1 Group 5 unit of competency may be substituted with: • 1 unit of competency at Diploma or Advanced Diploma level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
ICT50202 Diploma of Telecommunications Engineering ICT02 Qualifications
Diploma of Telecommunications Engineering Unit List
Group 5 Units of Competency – Select 5 units ICAITB069B Develop software ICTTC024D Provide high level consultancy and technical support in the CPE sector ICTTC025D Develop and deliver training associated with new and/or modified
products ICTTC026D Develop and deliver product technical information to company staff ICTTC027D Develop CPE installation project plans ICTTC031D Prepare a project brief ICTTC037D Design a telecommunications project ICTTC038D Design an electronic system for a telecommunications network ICTTC039D Prepare project specifications ICTTC058D Acceptance test new systems and equipment ICTTC059D Commission telecommunications network equipment ICTTC060D Integrate new systems and equipment into the telecommunications
network ICTTC061D Cut over new and replacement network equipment ICTTC083D Locate and rectify complex CPE system and equipment faults ICTTC084D Provide expert advice and support on complex CPE faults ICTTC090D Analyse and organise repair of complex telecommunications network
faults ICTTC092D Undertake outage management ICTTC097D Conduct tests on handset enhancements and international roaming
agreements ICTTC142B Use photonics devices ICTTC143B Integrate specialised photonics devices into telecommunications
systems ICTTC144B Use a virtual instrument ICTTC145B Perform photonics device laboratory techniques ICTTC146B Test and manipulate WDM devices and systems ICTTC147B Administer a data communication network (LAN or WAN) ICTTC148B Test and measure mobile phone equipment performance
ICT02 Qualifications ICT50202 Diploma of Telecommunications Engineering
Employability skills summary for ICT50202 Diploma of Telecommunications Engineering The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Communicating with customers to build knowledge of their business needs and
demands • Consulting with training and delivering staff when developing training manuals
Teamwork • Establishing networks with industry experts
Problem Solving • Providing alternative solutions for clients when their needs cannot be precisely met
Initiative and Enterprise • Pursuing enquiries relating to change and innovation
Planning and Organising • Designing and delivering training about new and modified products • Planning the development of software taking into account scope, time, cost, quality,
communications and risk management
Self-management • Acting as a role model by giving expert advice to company staff and evaluating
latest data relating to change and innovation in the customer premises equipment (CPE) sector
Learning • Providing personnel with the latest product and technical information
Technology • Using software and hardware to source information and develop software
ICT50302 Diploma of Telecommunications Computer Systems ICT02 Qualifications
ICT50302 Diploma of Telecommunications Computer Systems
Qualification Notes
Role and Rationale
AQF Role Definition The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
Industry Role Definition This qualification has been developed for employment roles involving: • installation and management of computer equipment and computer systems • installation and management of data communications equipment.
This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.
Entry Requirements Completion of the units required for the ICT40302 Certificate IV in Telecommunications Computer Systems or demonstrated equivalence.
Qualification Requirements
To achieve ICT50302 Diploma of Telecommunications Computer Systems:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 5 Group 5 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Group 5 Units When substituting a Group 5 unit from other Training Packages, the unit selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
1 Group 5 unit of competency may be substituted with: • 1 unit of competency at Diploma or Advanced Diploma level either from ICT02
Telecommunications Training Package or from ICA05 Information and Communications Technology Training Package.
ICT02 Qualifications ICT50302 Diploma of Telecommunications Computer Systems
Diploma of Telecommunications Computer Systems Unit List
Group 5 Units of Competency – Do all 5 units ICTTC058D Acceptance test new systems and equipment ICTTC060D Integrate new systems and equipment into the telecommunications
network ICTTC061D Cut over new and replacement network equipment ICTTC083D Locate and rectify complex CPE system and equipment faults ICAITB069B Develop software
Employability skills summary for ICT50302 Diploma of Telecommunications Computer Systems The following statements are selected examples of the employability skills found in this qualification and include employability skills identified in prerequisite Certificate IV in Telecommunications Computer Systems. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Communicating with clients and customers to arrange site access, notifying them of
the time and duration of outages, discussing faults and arranging payment options
Teamwork • Working with relevant parties to determine the date and timing of cutovers • Discussing faults with other engineering and technical personnel to develop
strategies for identification and repair
Problem Solving • Using a methodical approach to diagnosing and rectifying faults in
telecommunications equipment and systems • Analysing problems identified during testing phase and taking action to correct or
escalate
Initiative and Enterprise • Identifying existing and potential site hazards and obstacles to work • Arranging approval for site access with customer prior to site entry • Providing emergency communications if appropriate
Planning and Organising • Organising planned outages when integrating new systems and equipment into the
existing network • Planning the development of software taking into account scope, time, cost, quality,
communications and risk management
ICT50302 Diploma of Telecommunications Computer Systems ICT02 Qualifications
Self-management • Providing services that match customer needs in a prompt and timely manner • Arranging approval for site access with customer prior to site entry
Learning • Organising customer training for new or modified systems
• Technology
• Using software and hardware to source information and develop software
ICT50402 Diploma of Telecommunications Photonics ICT02 Qualifications
AQF Role Definition The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
Industry Role Definition Work with photonics technologies in a range of industries, including: • telecommunications • manufacturing • industrial engineering. * Note: This is the recommended pathway for RTOs providing training and development for new entrants to the photonics industry.
Rationale This set of units provides a pathway for developing competency for employment in the photonics industry. It is proposed as a common program for RTOs preparing industry novices. The set of units defines a development pathway suitable for individuals commencing work with no prior industry experience.
Entry Requirements Completion of the units required for ICT40208 Certificate IV in Telecommunications Engineering or demonstrated equivalence.
Qualification Requirements
To achieve ICT50402 Diploma of Telecommunications Photonics:
Packaging Rules
Requirements for Completion A successful assessment outcome is the completion of 5 core units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Diploma of Telecommunications Photonics Unit List
Core Units of Competency – Do all 5 units ICTTC142B Use photonics devices ICTTC143B Integrate specialised photonics devices into telecommunications
systems ICTTC144B Use a virtual instrument ICTTC145B Perform photonics device laboratory techniques ICTTC146B Test and manipulate WDM devices and systems
ICT02 Qualifications ICT50402 Diploma of Telecommunications Photonics
Employability skills summary for ICT50402 Diploma of Telecommunications Photonics The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Demonstrating with diagrams the application of devices in a variety of
telecommunications systems • Reporting recent advances in photonics materials science
Teamwork • Applying interpersonal skills related to clients, employer, supervisors, work
associates, team members and other contractors
Problem Solving • Identifying sources of error in optical alignment processes in photonics laboratories
Initiative and Enterprise • Selecting an appropriate microscope to observe a range of photonics components • Selecting measurement techniques appropriate for the identified need • Downloading an instrument control from the internet and running the control via
data bus
Planning and Organising • Planning to conduct photonics measurements
Self-management • Identifying personal health issues related to working in the photonics industry
Learning • Maintaining current knowledge of virtual instruments, photonics and wave division
multiples optical systems • Reporting recent advances in photonics materials science
Technology • Using technology, such as photonics devices, virtual instruments and software
automation facilities in a diverse range of applications
ICT50508 Diploma of Telecommunications Networks ICT02 Qualifications
AQF Role Definition The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
Industry Role Definition This qualification has been developed for employment roles involving a fairly high level of specialist technical skills and knowledge in modern telecommunications and IT networks using internet protocol (IP) systems.
The roles will include: • installation, testing and commissioning of modern voice and data communications
networks in medium to large enterprises using next generation networks technologies
• provision of specialist technical support in monitoring and administering the installation and upgrade of large telecommunications and IT networks
• coverage in LAN and WAN, IP-based protocol systems, voice over internet protocol (VoIP) and unified communications networks, secured networks, 3G/4G cellular mobile networks, microwave systems, wireless and wired line networks, databases, routers, switches and servers.
Entry Requirements Completion of the units required for ICT40508 Certificate IV in Telecommunications Networks or demonstrated equivalence.
Prerequisites Units marked with an asterisk* have prerequisite units. RTOs offering direct entry into this qualification need to take these requirements into account when assessing candidates. Details of prerequisites can be found in the respective units in the ICA05 Information and Communications Technology Training Package.
NB. This qualification is based on an accredited course developed by TAFE NSW through industry consultation and adoption of units of competency within current endorsed Training Packages.
Qualification Requirements
To achieve ICT50508 Diploma of Telecommunications Networks:
Packaging Rules
Requirements for Completion A successful assessment outcome is completion of 9 units, comprising 6 core units and 3 elective units, in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
ICT02 Qualifications ICT50508 Diploma of Telecommunications Networks
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 elective units of competency may be substituted with: • 1 unit of competency at Certificate IV or Diploma level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package
and/or • 1 to 2 units of competency at Diploma either from ICT02 Telecommunications
Training Package or from ICA05 Information and Communications Technology Training Package.
Diploma of Telecommunications Networks Unit List
Core Units of Competency – Do all 6 units ICTTC037D Design a telecommunications project ICTTC147B Administer a data communications network (LAN or WAN) ICTTC168A Design and implement an enterprise VoIP and unified communications
network *ICAA5144B Determine best-fit topology for a local network *ICAI5176B Install and configure router *ICAI5173B Install and configure a single-segment local area network switch
Elective Units of Competency – Select 3 units ICTTC039D Prepare project specifications ICTTC060D Integrate new systems and equipment into the telecommunications
network ICTTC061D Cut over new and replacement network equipment ICTTC076D Complete equipment and software upgrades ICTTC148B Test and measure mobile phone equipment performance *ICAA5045C Produce network architecture design *ICAA5158B Translate business needs into technical requirements *ICAB5160B Build and configure a server ICAI5089B Implement and hand over system components *ICAI5098C Install and manage complex networks *ICAA5140C Design a server *ICAS5192B Configure an internet gateway *ICAT5081B Perform systems test
ICT50508 Diploma of Telecommunications Networks ICT02 Qualifications
Employability skills summary for ICT50508 Diploma of Telecommunications Networks The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Documenting appropriate network topology, based on business requirements and
functional analysis • Coordinating a group or team
Teamwork • Participating in teams, including teams concerned with planning and evaluation
functions • Taking some responsibility for the achievement of group outcomes
Problem Solving • Determining the resource requirements for each network segment on the basis of
functional analysis • Evaluating information, using it to forecast for planning or research purposes
Initiative and Enterprise • Transferring and applying theoretical concepts and/or technical or creative skills to a
range of situations • Implementing appropriate diversity and accessibility practices in order to
accommodate people who may have special needs
Planning and Organising • Analysing and planning approaches to technical problems or management
requirements
Self-management • Self-directing the application of knowledge and skills, with substantial depth in
some areas where judgement is required in planning and selecting appropriate equipment
• Taking responsibility for own outputs in relation to broad quantity and quality parameters
Learning • Demonstrating an understanding of a broad knowledge base incorporating
theoretical concepts, with substantial depth in some areas • Demonstrating an understanding of routers
Technology • Developing local area network specifications • Analysing and planning approaches to technical problems
CUF50307 Diploma of Broadcast Technology ICT02 Qualifications
Qualification Notes – Importation IMPORTANT NOTES for the use of this imported qualifications within ICT02 Telecommunications Training Package.
This qualification has been selected by Industry for inclusion in ICT02 Telecommunications Training Package and has been imported from the CUF07 Screen and Media Training Package.
The Industry having selected this qualification for importation into this Training Package requires that the most current version of this imported qualification be used.
To ensure use of the latest version of this imported qualification, Registered Training Organisations are directed to the National Training Information Service (www.ntis.gov.au) and search “Qualifications” and key in the code of the imported qualification in the search criteria.
In the event of the imported qualification cited in this Training Package being superseded or deleted in the originating Training Package, the Industry requires that the latest published version of the imported qualification be used.
ICT60202 Advanced Diploma of Telecommunications Engineering ICT02 Qualifications
ICT60202 Advanced Diploma of Telecommunications Engineering
Qualification Notes
Role and Rationale
AQF Role Definition The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.
Industry Role Definition This qualification has been developed for employment roles involving: • design, installation and management of telecommunications equipment and
systems • design, installation and management of data communications equipment.
This role includes assessing installation requirements, designing systems, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.
Entry Requirements Completion of the units required for ICT50202 Diploma of Telecommunications Engineering or demonstrated equivalence, or completion of units in ICT40208 Certificate IV in Telecommunications Engineering with relevant industry experience.
Qualification Requirements
To achieve ICT60202 Advanced Diploma of Telecommunications Engineering:
Packaging Rules
Requirements for Completion A successful assessment outcome is for completion of 5 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Units 1 unit of competency may be substituted with: • a unit of competency at the Advanced Diploma level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
Advanced Diploma of Telecommunications Engineering Unit List
Units of Competency – Select 5 units ICAA5045C Produce network architecture design ICAITB070B Create code for applications ICTTC029D Plan the development and growth of the telecommunications network ICTTC030D Forecast service demand
ICT02 Qualifications ICT60202 Advanced Diploma of Telecommunications Engineering
Packaging Rules ICTTC033D Develop project management plan ICTTC034D Prepare a detailed design brief ICTTC036D Undertake qualification testing of new or enhanced equipment and
systems ICTTC042D Undertake system administration ICTTC043D Undertake network traffic management ICTTC044D Co-ordinate fault rectification and restoration of service following
network outages ICTTC045D Ensure that network changes are implemented as planned with minimal
impact to the customer ICTTC046D Undertake network performance analysis ICTTC047D Undertake management of the common channel signalling (CCS)
network ICTTC091D Analyse and organise repair of highly complex telecommunications
network faults ICTTC094D Verify new software and hardware releases ICTTC098D Monitor the capacity of and recommend changes to the mobile network
Employability skills summary for ICT60202 Advanced Diploma of Telecommunications Engineering The following statements are selected examples of the employability skills found in this qualification. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Consulting with customers, team members and installation staff • Developing and circulating draft plans for comment • Discussing options for service provision
Teamwork • Working with carriers and resellers to obtain information about growth projections
Problem Solving • Identifying and resolving barriers to planned network extensions • Evaluating design requirements, such as the time frame, customer needs, physical
characteristics of the site and ownership of the land
Initiative and Enterprise • Reconfiguring designs to meet customer needs • Initiating procedures for system backup
Planning and Organising • Gathering data related to existing and projected network usage, such as market
intelligence and proposed network growth
ICT60202 Advanced Diploma of Telecommunications Engineering ICT02 Qualifications
Self-management • Acting as a role model by giving expert advice to company staff and evaluating
latest data relating to change and innovation in the customer premises equipment (CPE) sector
Learning • Discussing difficulties with systems experts and designers • Providing training to ensure effective database optimisation and administration • Providing traffic indicators for capacity planning
Technology • Testing telecommunications systems and equipment • Developing strategies to overcome network traffic problems
ICT60302 Advanced Diploma of Telecommunications Computer Systems ICT02 Qualifications
ICT60302 Advanced Diploma of Telecommunications Computer Systems
Qualification Notes
Role and Rationale
AQF Role Definition The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes are involved.
Industry Role Definition This qualification has been developed for employment roles involving: • design, installation and management of computer equipment and computer systems • design, installation and management of data communications equipment.
This role includes assessing installation requirements, designing systems, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.
Entry Requirements Completion of the units required for ICT50302 Diploma of Telecommunications Computer Systems or demonstrated equivalence.
Qualification Requirements
To achieve ICT60302 Advanced Diploma of Telecommunications Computer Systems:
Packaging Rules
Requirements for Completion A successful assessment outcome is completion of 5 units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Units 1 unit of competency may be substituted with: • a unit of competency at the Advanced Diploma level either from ICT02
Telecommunications Training Package or from another currently endorsed Training Package.
Advanced Diploma of Telecommunications Computer Systems Unit List
Units of Competency – Select 5 units ICTTC036D Undertake qualification testing of new or enhanced equipment and
systems ICTTC042D Undertake system administration ICTTC043D Undertake network traffic management
ICT02 Qualifications ICT60302 Advanced Diploma of Telecommunications Computer Systems
Packaging Rules ICTTC046D Undertake network performance analysis ICAITB070B Create code for applications ICAA5045C Produce network architecture design
Employability skills summary for ICT60302 Advanced Diploma of Telecommunications Computer Systems The following statements are selected examples of the employability skills found in this qualification and include employability skills identified in prerequisite ICT40302 Certificate IV in Telecommunications Computer Systems and ICT50302 Diploma of Telecommunications Computer Systems. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Analysing, evaluating and presenting information for the development of network
design and presenting it to senior managers, client users and sponsors for approval
Teamwork • Working with senior managers, clients, sponsors and vendors to design
telecommunications networks
Problem Solving • Predicting line traffic and its impact on input/output devices and processors from
current and future demand requirements
Initiative and Enterprise • Reconfiguring designs to meet customer needs • Initiating procedures for system backup
Planning and Organising • Designing network architecture, taking into account user requirements and technical
specifications
Self-management • Taking responsibility for own outputs in relation to specified quality standards
Learning • Discussing difficulties with systems experts and designers • Providing training to ensure effective database optimisation and administration
Technology • Testing telecommunications systems and equipment
ICT60408 Advanced Diploma of Telecommunications Networks ICT02 Qualifications
ICT60408 Advanced Diploma of Telecommunications Networks
Qualification Notes
Role and Rationale
AQF Role Definition The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes are involved.
Industry Role Definition This qualification has been designed to provide a high level of specialist engineering skills and knowledge in order to operate in modern telecommunications and IT networks using internet protocol (IP) systems.
The roles will include the skills and knowledge to: • design, plan, administer and enhance modern voice and data communications
networks in medium to large enterprises using next generation networks technologies
• plan, specify and manage projects to install, maintain, provide and administer network security and upgrade large enterprise telecommunications and IT networks
• work with LAN and WAN using optical networks, IP based protocol systems, voice over internet protocol (VoIP) and unified communications networks, secured networks, virtual private networks (VPNs), multi-protocol label switching (MPLS) networks, WiMAX network, 3G/4G cellular mobile networks, microwave systems, wireless and wired line networks, databases, routers, switches and servers.
Entry Requirements Completion of the units required for ICT50508 Diploma of Telecommunications Networks or demonstrated equivalence.
Prerequisites Units marked with an asterisk* have prerequisite units. RTOs offering direct entry into this qualification need to take these requirements into account when assessing candidates. Details of prerequisites can be found in the respective units in the ICA05 Information and Communications Technology Training Package.
NB. This qualification is based on an accredited course developed by TAFE NSW through industry consultation and adoption of units of competency within current endorsed Training Packages.
ICT02 Qualifications ICT60408 Advanced Diploma of Telecommunications Networks
To achieve ICT60408 Advanced Diploma of Telecommunications Networks:
Packaging Rules
Requirements for Completion A successful assessment outcome is completion of 10 units, comprising 6 core units and 4 elective units in accordance with ICT02 Telecommunications Training Package Assessment Guidelines.
Substitution of Electives When substituting elective units from other Training Packages, the units selected should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet.
A maximum of 2 elective units of competency may be replaced by: • 1 unit of competency at Diploma either from ICT02 Telecommunications Training
Package or from another currently endorsed Training Package and • 1 unit of competency at Advanced Diploma either from ICT02
Telecommunications Training Package or from ICA05 Information and Communications Technology Training Package
or • 2 units of competency at Advanced Diploma either from ICT02
Telecommunications Training Package or from ICA05 Information and Communications Technology Training Package.
Advanced Diploma of Telecommunications Networks Unit List
Core Units of Competency – Do all 6 units ICTTC172A Install and configure an MPLS network with VPN tunnelling ICTTC033D Develop project management plan ICAA5241C Design an enterprise wireless local area network *ICAA5045C Produce network architecture design *ICAA5145B Identify best-fit topology for a wide area network ICAI5152B Implement risk management process
Elective Units of Competency – Select 4 units ICTTC171A Produce and evaluate architecture designs for WiMAX networks ICTTC169A Produce and evaluate architecture designs for convergent cellular
mobile networks ICTTC042D Undertake system administration ICTTC031D Prepare a project brief ICTTC036D Undertake qualification testing of new or enhanced equipment and
systems *ICAS5123C Manage network security *ICAI5196B Implement secure encryption technologies *ICAI5197B Install and maintain valid authentication processes
ICT60408 Advanced Diploma of Telecommunications Networks ICT02 Qualifications
Packaging Rules *ICAB5237B Build a high performance security perimeter *ICAB5238B Build a highly secure firewall *ICAA5056B Prepare disaster recovery and contingency plans
Employability skills summary for ICT60408 Advanced Diploma of Telecommunications Networks The following statements are selected examples of the employability skills found in this qualification and include employability skills identified in prerequisite ICT40508 Certificate IV in Telecommunications Networks and ICT50508 Diploma of Telecommunications Networks. Using this employability skills summary as an example, trainers and assessors can work out how employability skills would apply to other job roles relevant to the qualification to include important industry application of employability skills in learning and assessment strategies.
Communication • Analysing, evaluating and presenting information for the development of network design • Developing a broad knowledge base incorporating current industry-accepted
network hardware and software products with broad knowledge of general features and capabilities
• Applying research skills for specifying, analysing and evaluating broad features of current security issues and best practice in security devices, products and procedures
Teamwork • Applying group facilitation and presentation skills in relation to transferring and
collecting information and gaining consensus on concepts • Taking limited responsibility for the quantity and quality of the output of others
Problem Solving • Applying problem solving skills for a defined range of unpredictable problems, for
example when predicting traffic and the impact on input/output devices and processors from current and future demand requirements
Initiative and Enterprise • Identifying and applying skill and knowledge areas to a wide variety of contexts
Planning and Organising • Initiating procedures for regular formal meetings with users and reviewing on a
regular basis for effectiveness
Self-management • Taking responsibility for own outputs in relation to specified quality standards
Learning • Applying group facilitation and presentation skills in relation to transferring and
collecting information and gaining consensus on concepts
Technology • Establishing the siting and types of antennas, terminals, processors, required
protocols and architecture, based on technical specifications and requirements
Skill Set List Skill sets are designed to be available to industry to train participants in a particular skill set that contains competencies that will be awarded with a Statement of Attainment and are able to be counted towards a qualification.
Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.
Cabler Registration Skill Set
Target Group This skill set is for customer premises cablers working in the telecommunications industry.
Units ICTTC136C Install, maintain and modify customer premises communications cabling: ACA Restricted Rule
ICTTC137C Install, maintain and modify customer premises communications cabling: ACA Open Rule
ICTTC170A Follow OHS and environmental policy and procedures
Pathway This skill set provides credit towards ICT20208 Certificate II in Telecommunications.
Suggested form of words for Statement of Attainment
These units of competency meet the Australian Communications and Media Authority requirements for registration as a cabler.
Radio Technician Skill Set
Target Group This skill set is for new entrants learning radio fundamentals. It can be applied to VET in Schools.
Units ICTTC055D Install an antenna/wave guide ICTTC056D Install telecommunications network equipment ICTTC101D Locate and diagnose electronic faults ICTTC102D Repair communication system faults ICTTC170A Follow OHS and environmental policy and
procedures
Pathway This skill set provides credits towards ICT40708 Certificate IV in Telecommunications Radio Communications.
Suggested form of words for Statement of Attainment
These units of competency meet industry requirements in applying radio communications technician fundamentals.
communications cabling: ACA Open Rule ICTTC170A Follow OHS and environmental policy and
procedures
Pathway This skill set provides credit towards ICT20208 Certificate II in Telecommunications and the ICT30208 Certificate III in Telecommunications.
Suggested form of words for Statement of Attainment
These units of competency meet industry requirements for understanding telecommunications network principles.
Digital Technician Skill Set
Target Group This skill set is for new entrants and experienced personnel in the subscription TV and related sectors of the telecommunications industry.
Units ICTTC140B Use hand and power tools ICTTC156A Install digital reception equipment ICTTC157A Locate and rectify digital reception equipment
faults ICTTC170A Follow OHS and environmental policy and
procedures
Pathway This skill set prepares individuals for entry to the digital sector of the telecommunications industry and provides credit towards ICT20208 Certificate II in Telecommunications.
Suggested form of words for Statement of Attainment
These units of competency meet industry requirements for installation of a limited range of digital reception equipment for either a customer or an enterprise.
Target Group This skill set is for new entrants and experienced personnel in the telecommunications industry dealing with broadband implementation.
Units ICTTC013D Perform an accurate customer premises cable system test
ICTTC055D Install an antenna/wave guide ICTTC065D Splice carrier/service provider optic fibre cable ICTTC131C Install an above ground equipment enclosure ICTTC153B Work safely near power infrastructure ICTTC170A Follow OHS and environmental policy and
procedures
Pathway This skill set prepares individuals for entry to the telecommunications industry and provides credit towards the ICT20208 Certificate II in Telecommunications and the ICT30208 Certificate III in Telecommunications.
Suggested form of words for Statement of Attainment
These units of competency meet telecommunications industry requirements for broadband implementation.
Telecommunications Networks Skill Set
Target Group This skill set is for new entrants and experienced personnel in the installation of modern Telecommunications networks using converging technologies.
Units ICTTC170A Follow OH&S and Environmental Policy and Procedures
ICTTC056D Install telecommunications network equipment ICAB4235B Build basic perimeter security into a network ICAB4240C Build an enterprise wireless network ICAI4097C Install and configure a network ICAI4188B Install and maintain a server IT prerequisite units
ICAI3101B Install and manage network protocols ICAS3120B configure and administer a network
operating system ICAI4029C Install network hardware to a network
Pathway This provides credit towards a Certificate IV in Telecommunications Networks qualification.
Suggested form of words for Statement of Attainment
These units of competency meet industry requirements for the installation of a limited range of Telecommunications Network equipment and prepare the participant in the practical application of converging technologies.
Introduction These Assessment Guidelines provide the endorsed framework for assessment of units of competency in this Training Package. They are designed to ensure that assessment is consistent with the AQTF 2007. Assessments against the units of competency in this Training Package must be carried out in accordance with these Assessment Guidelines.
Assessment System Overview This section provides an overview of the requirements for assessment when using this Training Package, including a summary of the AQTF requirements; licensing and registration requirements; and assessment pathways.
Benchmarks for Assessment Assessment within the National Skills Framework is the process of collecting evidence and making judgements about whether competency has been achieved to confirm whether an individual can perform to the standards expected in the workplace, as expressed in the relevant endorsed unit of competency.
In the areas of work covered by this Training Package, the endorsed units of competency are the benchmarks for assessment. As such, they provide the basis for nationally recognised Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by Registered Training Organisations (RTOs).
Australian Quality Training Framework Assessment Requirements Assessment leading to nationally recognised AQF qualifications and Statements of Attainment in the vocational education and training sector must meet the requirements of the AQTF as expressed in the AQTF 2007 Essential Standards for Registration.
The AQTF 2007 Essential Standards for Registration can be downloaded from <www.training.com.au>. The following points summarise the assessment requirements.
Registration of Training Organisations Assessment must be conducted by, or on behalf of, an RTO formally registered by a State or Territory Registering/Course Accrediting Body in accordance with the AQTF 2007. The RTO must have the specific units of competency and/or AQF qualifications on its scope of registration.
Quality Training and Assessment Each RTO must provide quality training and assessment across all its operations. See the AQTF 2007 Essential Standards for Registration, Standard 1.
Assessor Competency Requirements Each person involved in training and assessment must be competent for the functions they perform. See the AQTF 2007 Essential Standards for Registration, Standard 1 for assessor (and trainer) competency requirements.
Assessment Requirements The RTO’s assessments, including RPL, must meet the requirements of the relevant endorsed Training Package. See the AQTF 2007 Essential Standards for Registration, Standard 1.
Assessment Strategies Each RTO must have strategies for training and assessment that meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry stakeholders. See the AQTF 2007 Essential Standards for Registration, Standard 1.
National Recognition Each RTO must recognise the AQF qualifications and Statements of Attainment issued by any other RTO. See the AQTF 2007 Essential Standards for Registration, Condition of Registration 7: Recognition of qualifications issued by other RTOs.
Access and Equity and Client Outcomes Each RTO must adhere to the principles of access and equity and maximise outcomes for its clients. See the AQTF 2007 Essential Standards for Registration, Standard 2.
Monitoring Assessments Training and/or assessment provided on behalf of the RTO must be monitored to ensure that it is in accordance with all aspects of the Essential Standards for Registration. See the AQTF 2007 Essential Standards for Registration, Standard 3.
Recording Assessment Outcomes Each RTO must manage records to ensure their accuracy and integrity. See the AQTF 2007 Essential Standards for Registration, Standard 3.
Issuing AQF Qualifications and Statement of Attainment Each RTO must issue AQF qualifications and Statements of Attainment that meet the requirements of the current AQF Implementation Handbook and the endorsed Training Packages within the scope of its registration. An AQF qualification is issued once the full requirements for a qualification, as specified in the nationally endorsed Training Package are met. A Statement of Attainment is issued when an individual has completed one or more units of competency from nationally recognised qualification(s)/courses(s). See the AQTF 2007 and the 2007 edition of the AQF Implementation Handbook—available on the AQFAB website <www.aqf.edu.au>.
Licensing/Registration Requirements This section provides information on licensing/registration for this Training Package, with the following important disclaimer.
Licensing and registration requirements that apply to specific industries, and vocational education and training, vary between each State and Territory, and can regularly change. The developers of this Training Package, and DEEWR, consider that the licensing/registration requirements described in this section apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and DEEWR cannot guarantee that the list is definitive or accurate at the time of reading; the information in this section is provided in good faith on that basis.
Contact the relevant State or Territory Department(s) to check if the licensing/registration requirements described below still apply, and to check if there are any others with which you must comply.
The Telecommunications Regulator is the Australian Communications and Media Authority (ACMA). The legislation covering ACMA activities involves a broad range of national activities, from carrier licensing to use of radio spectrum. The most relevant issue for ICT02 qualifications is the ACMA Cabling Provider Rules Registration. Prior to October 2000, Cabling Provider Rules (CPR) Registration was known as ‘licensing’ and included several levels, such as General Premises Cabling, Base Cabling and ‘Endorsements’, Domestic and Restricted Cabling licences.
Competencies included in the selections for the relevant ICT02 Telecommunications qualifications enable candidates to qualify for ACMA CPR registration either by gaining a full qualification, or the required set as a part qualification, skill set, or Statement of Attainment.
Requirements for Assessors In order to conduct assessment for statutory licensing or other industry registration requirements, assessors must meet the requirements outlined in the following table, in addition to the AQTF requirements.
Telecommunications industry preferred (previously mandated by ACMA)
Open Registered Cabler TITAB registered assessor Equivalent competencies
Endorsement – Cable and System Testing ICTTC013D
Telecommunications industry preferred
Open Registered Cabler TITAB registered assessor Equivalent competency
These requirements may be met through the Telecommunications Regulator which is the Australian Communications and Media Authority (ACMA). The legislation covering ACMA activities involves a broad range of national activities from carrier licensing to use of radio spectrum. The most relevant issue for ICT02 qualifications is the ACMA Cabling Provider Rules Registration. Prior to October 2000, Cabling Provider Rules (CPR) Registration was known as ‘licensing’ and included several levels, such as General Premises Cabling, Base Cabling and ‘Endorsements’, Domestic and Restricted Cabling licences. Competencies included in the selections for the relevant ICT02 Telecommunications qualifications enable candidates to qualify for ACMA CPR registration either by gaining a full qualification, or the required set as a part qualification, skill set, or Statement of Attainment.
Pathways The competencies in this Training Package may be attained in a number of ways including through: • formal or informal education and training • experiences in the workplace • general life experience, and/or • any combination of the above.
Assessment under this Training Package leading to an AQF qualification or Statement of Attainment may follow a learning and assessment pathway, an assessment-only or recognition pathway, or a combination of the two as illustrated in the following diagram.
Each of these assessment pathways leads to full recognition of competencies held – the critical issue is that the candidate is competent, not how the competency was acquired.
Assessment, by any pathway, must comply with the assessment requirements set out in the Assessment Guidelines of the Training Package and the AQTF 2007.
Learning and Assessment Pathways Usually, learning and assessment are integrated, with assessment evidence being collected and feedback provided to the candidate at anytime throughout the learning and assessment process.
Learning and assessment pathways may include structured programs in a variety of contexts using a range of strategies to meet different learner needs. Structured learning and assessment programs could be: group-based, work-based, project-based, self-paced, action learning-based; conducted by distance or e-learning; and/or involve practice and experience in the workplace.
Learning and assessment pathways to suit Australian Apprenticeships have a mix of formal structured training and structured workplace experience with formative assessment activities through which candidates can acquire and demonstrate skills and knowledge from the relevant units of competency.
Assessment-Only or Recognition of Prior Learning Pathway Competencies already held by individuals can be formally assessed against the units of competency in this Training Package, and should be recognised regardless of how, when or where they were achieved.
In an assessment-only or Recognition of Prior Learning (RPL) pathway, the candidate provides current, quality evidence of their competency against the relevant unit of competency. This process may be directed by the candidate and verified by the assessor, such as in the compilation of portfolios; or directed by the assessor, such as through observation of workplace performance and skills application, and oral and/or written assessment. Where the outcomes of this process indicate that the candidate is competent, structured training is not required. The RPL requirements of the AQTF 2007 must be met.
As with all assessment, the assessor must be confident that the evidence indicates that the candidate is currently competent against the endorsed unit of competency. This evidence may take a variety of forms and might include certification, references from past employers, testimonials from clients, and work samples. The onus is on candidates to provide sufficient evidence to satisfy assessors that they currently hold the relevant
competencies. In judging evidence, the assessor must ensure that the evidence of prior learning is: • authentic (the candidate’s own work); • valid (directly related to the current version of the relevant endorsed unit of
competency); • reliable (shows that the candidate consistently meets the endorsed unit of
competency); • current (reflects the candidate’s current capacity to perform the aspect of the work
covered by the endorsed unit of competency); and • sufficient (covers the full range of elements in the relevant unit of competency and
addresses the four dimensions of competency, namely task skills, task management skills, contingency management skills, and job/role environment skills).
The assessment only or recognition of prior learning pathway is likely to be most appropriate in the following scenarios: • candidates enrolling in qualifications who want recognition for prior learning or
current competencies; • existing workers; • individuals with overseas qualifications; • recent migrants with established work histories; • people returning to the workplace; and • people with disabilities or injuries requiring a change in career.
Combination of Pathways Where candidates for assessment have gained competencies through work and life experience and gaps in their competence are identified, or where they require training in new areas, a combination of pathways may be appropriate.
In such situations, the candidate may undertake an initial assessment to determine their current competency. Once current competency is identified, a structured learning and assessment program ensures that the candidate acquires the required additional competencies identified as gaps.
Assessor Requirements This section identifies the mandatory competencies for assessors, and clarifies how others may contribute to the assessment process where one person alone does not hold all the required competencies.
Assessor Competencies
The AQTF 2007 specifies mandatory competency requirements for assessors. For information, Element 1.4 from the AQTF 2007 Essential Standards for Registration follows:
1.4 Training and assessment are conducted by trainers and assessors who:
a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors
b) have the relevant vocational competencies at least to the level being delivered or assessed
c) continue developing their vocational and training and assessment competencies to support continuous improvements in delivery of the RTO’s services.
Industry assessment contextualisation 1
Telecommunications Industry Specific
Assessment Pathways There are three principal pathways that can be followed to reach an ICT02 qualification or Statement of Attainment. They include: • formal learning pathway • workplace pathway • recognition pathway.
All assessments, by any pathway, must comply with the AQTF assessment requirements for RTOs (see above). Each of these assessment pathways leads to full recognition under the AQF – the critical concern is that the candidate is competent, not how the competency was acquired.
Each of the pathways is detailed below. FORMAL LEARNING PATHWAY
RTO Training
Simulated Assessment
QUALIFICATION (Statement of Attainment)
Industry Novice
The formal learning pathway shows entry for a new/inexperienced trainee, undergoing an off-the-job training program which will include assessment of competency standards in simulated environments.
Telecommunications Industry Specific WORKPLACE PATHWAY
On-the-job Learning
On-the-Job Assessment
QUALIFICATION (Statement of Attainment)
Industry Employee
The workplace pathway indicates direct entry of a new/inexperienced trainee into the workplace, gaining competence through on-the-job learning, prior to being assessed by a qualified assessor in the workplace. It also indicates the possibility of undertaking concurrent off-the-job training and/or competency assessment, where required.
RECOGNITION PATHWAY
Prior Learning
RPL/PCC Assessment
QUALIFICATION (Statement of Attainment)
Prior Industry Employment
The recognition pathway is for applicants who have previous training and/or work experience, where they are initially assessed by the RTO assessor(s) and if deemed competent in sufficient standards, they would be eligible for the awarding of a relevant qualification. Where standards are incomplete, applicants would be required to undertake further work experience and/or training to satisfy the requirements.
As the following map indicates, at each stage in a candidate’s progress they, or the RTO providing the pathway, can interchange the various learning and assessment methods to suit the candidate’s circumstances. For example, a workplace pathway candidate may undertake an RTO training program or a formal learning candidate may do some on the job assessment. In essence this means that RTOs have clearly defined pathways to use in implementing the Training Package as well as considerable flexibility where required to meet the needs of candidates and client organisations.
It is important to note that each of these assessment pathways leads to full recognition under the Australian Qualifications Framework. An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in this Training Package.
Registered Telecommunications Industry Training Advisory Board (TITAB) assessors may be required for some customer cabling competencies. Advice on current regulations can be obtained from the ACMA or the TITAB.
They should also have appropriate interpersonal and communication skills and knowledge of language, literacy and numeracy issues in the context of assessment. These skills, knowledge and attributes may be developed and demonstrated through: • participation in professional development • relevant work experience • participation in professional/industry networks
• recent planning and review of assessment activities • participation in assessment validation processes • recent assessment and/or workplace training activities.
All assessors who are engaged in assessing against the ICT02 Training Package must be either: • employed by an RTO, or • acting under the registration of an RTO (for example, an assessor working in an
enterprise that has a partnership arrangement with the RTO).
The ICT02 Training Package provides a range of options for meeting these assessor requirements. Assessments can be undertaken in a variety of workplace and institutional contexts by individual assessors, partnerships involving assessors and technical experts, and teams of assessors.
The options listed below show how the requirement to use qualified assessors can be met.
Options for meeting assessor’s requirements Single Assessor An individual assessor conducts the assessment. The assessor is required to: • hold formal recognition of competence in the relevant units in the TAA04 Training
and Assessment Training Package • be deemed competent and, where possible, hold formal recognition of competence
in the specific units of competency in the ICT02 Training Package, at least to the level being assessed.
In addition, it is recommended that the assessor is able to: • demonstrate current knowledge of the industry, industry practices, and the job or
role against which performance is being assessed • demonstrate current knowledge and skill in assessing against the ICT02 Training
Package in a range of contexts • demonstrate the necessary interpersonal and communication skills required in the
Partnership arrangement – Expert An assessor works with a technical expert to conduct an assessment.
The assessor is required to hold formal recognition of competence in the relevant units in the TAA Training Package for Assessment and Workplace Training.
In addition, it is recommended that the assessor is able to: • demonstrate current knowledge and skill in assessing against the ICT02 Training
Package in a range of contexts • demonstrate the interpersonal and communication skills required in the assessment
process.
A technical expert is required to be deemed competent and, where possible, hold formal recognition of competence in the specific units of competency from the ICT02 Training Package, at least to the level being assessed.
In addition, it is recommended that the technical expert is able to: • demonstrate current knowledge of the industry, industry practices, and the job or
role against which performance is being assessed • communicate and liaise with the assessor throughout the assessment process.
Partnership arrangement – Supervisor An assessor works with workplace supervisor in collecting evidence for valid assessment.
The assessor is required to: • hold formal recognition of competence in TAA40104 Certificate IV in Training
and Assessment in the relevant units in the TAA04 Training and Assessment Training Package
• make the assessment decision.
In addition, it is recommended that the assessor is able to: • demonstrate current knowledge and skill in assessing against the ICT02 Training
Package in a range of contexts • demonstrate the interpersonal and communication skills required in the assessment
process; and • communicate and liaise, where appropriate, with the workplace supervisor
throughout the assessment process.
The workplace supervisor is required to be deemed competent and, where possible, is to hold formal recognition of competence in the specific units of competency from the ICT02 Training Package, at least to the level being assessed.
In addition, it is recommended that the workplace supervisor is able to: • demonstrate current knowledge of the industry, industry practices, and the job or
role against which performance is being assessed • communicate and liaise, where appropriate, with the assessor throughout the
assessment process • use agreed practices to gather and record evidence for the assessor to use in
Assessment Team/Panel A team working together to conduct the assessment.
Members of an assessment team or panel that comprises assessment and industry experience and expertise works together in the collection of evidence and in making judgements about competency. The members of the team must include at least one person who: • holds formal recognition of competence in TAA40104 Certificate IV in Training
and Assessment in the relevant units in the TAA04 Training and Assessment Training Package
• is deemed competent and, where possible, holds formal recognition of competence in the specific units of competency from the ICT02 Training Package, at least to the level being assessed.
In addition, it is recommended that members of the team/panel involved in the assessment are able to: • demonstrate current knowledge of the industry, industry practices, and the job or
role against which performance is being assessed • demonstrate current knowledge and skill in assessing against the ICT02 Training
Package in range of contexts • demonstrate the interpersonal and communication skills required in the assessment
process and liaise with other team/panel members throughout the assessment process.
Designing Assessment Tools This section provides an overview on the use and development of assessment tools.
Use of Assessment Tools Assessment tools provide a means of collecting the evidence that assessors use in making judgements about whether candidates have achieved competency.
There is no set format or process for the design, production or development of assessment tools. Assessors may use prepared assessment tools, such as those specifically developed to support this Training Package, or they may develop their own.
Using Prepared Assessment Tools If using prepared assessment tools, assessors should ensure these are benchmarked, or mapped, against the current version of the relevant unit of competency. This can be done by checking that the materials are listed on the National Training Information Service <www.ntis.gov.au>. Materials on the list have been noted by the National Quality Council as meeting their quality criteria for Training Package support materials.
Developing Assessment Tools
When developing their own assessment tools, assessors must ensure that the tools: • are benchmarked against the relevant unit or units of competency; • are reviewed as part of the validation of assessment strategies required under the
AQTF 2007; and • meet the assessment requirements expressed in the AQTF 2007 Essential Standards
for Registration.
A key reference for assessors developing assessment tools is TAA04 Training and Assessment Training Package and the unit of competency TAAASS403B Develop assessment tools.
Conducting Assessment This section details the mandatory assessment requirements and provides information on equity in assessment including reasonable adjustment.
Mandatory Assessment Requirements Assessments must meet the criteria set out in the AQTF 2007 Essential Standards for Registration.
For information, the mandatory assessment requirements from Standard 1 from the AQTF 2007 Essential Standards for Registration are as follows:
1.5 Assessment, including Recognition of Prior Learning (RPL):
a) meets the requirements of the relevant Training Package or accredited course
b) is conducted in accordance with the principles of assessment and the rules of evidence
c) meets workplace and, where relevant, regulatory requirements.
Assessment of Employability Skills Employability Skills are integral to workplace competency. As such, they must be considered in the design, customisation, delivery and assessment of vocational education and training programs in an integrated and holistic way, as represented diagrammatically below.
Employability Skills are embedded and explicit within each unit of competency. Training providers must use Employability Skills information in order to design valid and reliable training and assessment strategies. This analysis could include: • reviewing units of competency to locate relevant Employability Skills and determine
how they are applied within the unit • analysing the Employability Skills Summary for the qualification in which the unit
or units are packaged to help clarify relevant industry and workplace contexts and the application of Employability Skills at that qualification outcome
• designing training and assessment to address Employability Skills requirements.
For more information on Employability Skills in IBSA Training Packages go to the IBSA website at www.ibsa.org.au.
Access and Equity An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in this Training Package: training and assessment must be bias-free.
Under the rules for their development, Training Packages must reflect and cater for the increasing diversity of Australia’s VET clients and Australia’s current and future workforce. The flexibilities offered by Training Packages should enhance opportunities and potential outcomes for all people so that we can all benefit from a wider national skills base and a shared contribution to Australia’s economic development and social and cultural life.
Reasonable Adjustments It is important that education providers take meaningful, transparent and reasonable steps to consult, consider and implement reasonable adjustments for students with disability.
Under the Disability Standards for Education 2005, education providers must make reasonable adjustments for people with disability to the maximum extent that those adjustments do not cause that provider unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different concepts and involve different considerations, they both seek to strike a balance between the interests of education providers and the interests of students with and without disability.
An adjustment is any measure or action that a student requires because of their disability, and which has the effect of assisting the student to access and participate in education and training on the same basis as students without a disability. An adjustment is reasonable if it achieves this purpose while taking into account factors such as the nature of the student’s disability, the views of the student, the potential effect of the adjustment on the student and others who might be affected, and the costs and benefits of making the adjustment.
An education provider is also entitled to maintain the academic integrity of a course or program and to consider the requirements or components that are inherent or essential to its nature when assessing whether an adjustment is reasonable. There may be more than one adjustment that is reasonable in a given set of circumstances; education providers are required to make adjustments that are reasonable and that do not cause them unjustifiable hardship. See Part 4, Chapter 2 of the Training Package Development Handbook (DEST, September 2007) for more information on reasonable adjustment, including examples of adjustments.
Further Sources of Information This section provides a listing of useful contacts and resources to assist assessors in planning, designing, conducting and reviewing of assessments against this Training Package.
Contacts Innovation & Business Skills Australia Level 2, Building B, 192 Burwood RoadHAWTHORN VIC 3122 Telephone: +61 3 9815 7000 Facsimile: +61 3 9815 7001 Email: [email protected] Web: www.ibsa.org.au
Technical and Vocational Education and Training (TVET) Australia Limited Level 21, 390 St Kilda Road MELBOURNE VIC 3150 PO Box 12211, A’Beckett Street Post OfficeMELBOURNE VIC 8006 Ph: +61 3 9832 8100 Fax: +61 3 9832 8198 Email: [email protected] Web: www.tvetaustralia.com.au
For information on the TAA04 Training and Assessment Training Package contact:
Innovation & Business Skills Australia (see details above).
General Resources Refer to http://antapubs.dest.gov.au/publications/search.asp to locate the following publications.
AQF Implementation Handbook, third Edition. Australian Qualifications Framework Advisory Board, 2002 <www.aqf.edu.au>
Australian Quality Training Framework (AQTF) - for general information go to <www.dest.gov.au/sectors>
Australian Quality Training Framework (AQTF) - for resources and information go to: <www.dest.gov.au>
Australian Quality Training Framework Standards for Registered Training Organisations, Australian National Training Authority, Melbourne, 2005, and from 1 July 2007, the AQTF 2007. Available in hard copy from State and Territory Training Authorities or can be downloaded from <www.dest.gov.au>
TAA04 Training and Assessment Training Package. This is available from the Innovation and Innovation & Business Skills Australia (IBSA) Industry Skills Council and can be viewed, and components downloaded, from the National Training Information Service (NTIS).
National Training Information Service, an electronic database providing comprehensive information about RTOs, Training Packages and accredited courses – <www.ntis.gov.au>
Style Guide for Training Package Support Materials, Australian National Training Authority, Melbourne, 2003. Can be downloaded from <www.dest.gov.au>
Training Package Development Handbook (DEST, September 2007). Can be downloaded from <www.dest.gov.au>
Assessment Resources Training Package Assessment Guides – a range of resources to assist RTOs in developing Training Package assessment materials (originally developed by ANTA with funding from the Department of Education, Training and Youth Affairs) and made up of 10 separate titles, as described at the publications page of www.dest.gov.au. Go to www.resourcegenerator.gov.au/loadpage.asp?TPAG.htm
Printed and CD ROM versions of the Guides can be purchased from Technical and Vocational Education and Training Australia Limited (TVET). The resource includes the following guides: • Training Package Assessment Materials Kit • Assessing Competencies in Higher Qualifications • Recognition Resource • Kit to Support Assessor Training • Candidate’s Kit: Guide to Assessment in Australian Apprenticeships • Assessment Approaches for Small Workplaces • Assessment Using Partnership Arrangements • Strategies for ensuring Consistency in Assessment
The following describes the industry-preferred process for conducting assessments against the competency standards in this Training Package. This process applies to all assessments conducted for the purposes of national recognition in both institutional and workplace contexts.
Step 1 Establish the assessment context The assessor: • establishes the context and purpose of the assessment • identifies the relevant competency standards, assessment guidelines and
qualification framework in this Training Package • identifies any NQC noted support materials that have been developed to facilitate
the assessment process • analyses the competency standards and identifies the evidence requirements • identifies potential evidence collection methods.
Step 2 Prepare the candidate The assessor meets with the candidate to: • explain the context and purpose of the assessment and the assessment process • explain the competency standards to be assessed and the evidence to be collected • advise on self-assessment, including processes and criteria • outline the assessment procedure, the preparation the candidate should undertake,
and answer any questions • assess the needs of the candidate and, where applicable, negotiate reasonable
adjustment for assessing people with disabilities without compromising the integrity of the competencies
• seek feedback regarding the candidate’s understanding of the competency standards, evidence requirements and assessment process
• determine if the candidate is ready for assessment and, in consultation with the candidate, decide on the time and place of the assessment
• develop an assessment plan.
Step 3 Plan and prepare the evidence gathering process The assessor must: • establish a plan for gathering sufficient quality evidence about the candidate’s
performance in order to make the assessment decision (and involve industry representatives in the development of plans for the validation of assessment)
• source or develop assessment materials to assist in the evidence gathering process
Industry assessment contextualisation 2 • organise equipment or resources required to support the evidence gathering
process • coordinate and brief other personnel involved in the evidence gathering process.
Step 4 Collect the evidence and make the assessment decision The assessor must: • establish and oversee the evidence gathering process to ensure its validity,
reliability, fairness and flexibility • collect appropriate evidence and assess this against the elements, performance
criteria, range statement and evidence guide in the relevant units of competency • evaluate evidence in terms of the four dimensions of competency—task skills, task
management skills, contingency management skills, and job/role environment skills
• incorporate allowable adjustments to the assessment procedure without compromising the integrity of the units
• evaluate the evidence in terms of validity, consistency, currency, equity, authenticity and sufficiency
• consult and work with other staff, assessment panel members or technical experts involved in the assessment process
• record details of evidence collected • make a judgement about the candidate’s competency based on the evidence and
the relevant units of competency.
Step 5 Provide feedback on the assessment The assessor must provide advice to the candidate about the outcomes of the assessment process. This includes providing the candidate with: • clear and constructive feedback on the assessment decision • information on ways of overcoming any identified gaps in competency revealed by
the assessment • the opportunity to discuss the assessment process and outcome • information on reassessment and the appeals process.
Step 6 Record and report the result The assessor must: • record the assessment outcome according to the policies and procedures of the
RTO • maintain records of the assessment procedure, evidence collected and the outcome
according to the policies and procedures of the RTO • maintain the confidentiality of the assessment outcome • organise the issuing of qualifications and/or Statements of Attainment according to
Step 7 Review the assessment process On completion of the assessment process, the assessor must: • review the assessment process • report on the positive and negative features of the assessment to those responsible
for the assessment procedures • if necessary, suggest to appropriate personnel in the RTO ways of improving the
assessment procedures.
Step 8 Participate in the reassessment and appeals process The assessor must: • provide feedback and counsel the candidate, if required, regarding the assessment
outcome or process, including guidance on further options • provide the candidate with information on the reassessment and appeals process • report any disputed assessment decision to the appropriate personnel in the RTO • participate in the reassessment or appeal according to the policies and procedures
of the RTO.
Using simulations for assessment of competence The telecommunications industry by its nature involves the use of technologies and processes which have a potentially high impact on customers and a high cost of failure. Normal practice is to protect these technologies and processes from any risk. Therefore assessment of training candidates cannot be undertaken in normal operating environments in most circumstances.
In response to this, industry practice for many years has been to develop models and simulations on which assessments are conducted. These models and simulations are often costly in themselves and soon fall behind the rapidly advancing technology of the industry.
As a result, assessment of candidates for many of the units of competency in the ICT02 Training Package can only be undertaken using simulations. To maintain the integrity of these assessments RTOs and assessors need to be vigilant in keeping pace with the industry and in checking that assessment simulations accurately reflect workplace activities. RTOs will need regular contact with industry to ensure the currency and validity of assessment simulations.
To assist assessors, the following information provides a framework for conducting assessments in simulated environments.
Simulations must provide opportunities for integrated assessment of competence that includes: • performing the task (task skills) • managing a number of tasks (task management skills) • dealing with workplace irregularities such as unexpected problems, breakdowns
and changes in routine (contingency management skills)
Industry assessment contextualisation 2 • fulfilling the responsibilities and expectations of the job and workplace, including
working with others (job/role environment skills) • transferring competencies to new contexts.
Application Simulation activities may be integrated using a range of strategies including identifying and clustering units of competence that are most appropriately delivered together and assessed using similar workplace simulation possibilities.
Simulations may also be used in conjunction with other learning and assessment activities, including work placements, employment, log books and portfolios.
Types of simulation The simulation possibilities that have been identified as being relevant to this Training Package are: • simulated businesses, trading in a simulated environment • technology assisted simulations • case study scenarios, problem-based learning and project work • structured role play of work situations • practical tasks.
Several simulation types may be combined in a single assessment process.
Workplace simulation criteria In conducting an assessment using a simulation, assessors should review the process prior to its implementation. The simulation must give the candidate the opportunity to meet three critical criteria. These are: • quality – the work is of the standard required for entry into the industry • productivity – the work is performed within a time frame appropriate for entry to
the industry • safety – the work is performed in a manner that meets industry safety standards.
Where assessment simulations meet these criteria RTOs can be sure that candidates are ‘work ready’ on successful completion of the assessment task.
In addition, the assessment process should be reviewed to ensure that, wherever applicable, it: • uses facilities and equipment that meet current industry standards • includes typical customers, including difficult customers and diverse types of
customers • integrates of various types of work performance – multiple tasks, prioritisation,
service standards and OHS • requires allocation of time to tasks and deadlines • measures consistent performance over time • includes work with others in teams
Industry assessment contextualisation 2 • requires considerations of budget constraints • includes use of operational procedures and guidelines.
To further enhance the validity of assessment process using simulation, the assessor should consider: • assessments covering a range of interconnected units of competency • use of assessment checklists to assist in identifying critical performance criteria • use of self assessment, peer assessment and debriefing activities • use of authentic documentation, e.g. workplace roles, OHS regulations, salary
Further sources of information The section provides a listing of useful contacts and resources to assist assessors in planning, designing, conducting and reviewing of assessments against this Training Package.
Contacts Regulatory Advice Australian Communications and Media Authority (ACMA) PO Box 13112 Law Courts MELBOURNE, VIC 8010 Telephone: (03) 9963 6800 Fax: (03) 9963 6970 Website: www.acma.gov.au
TVET Australia Ltd Level 21, 390 St Kilda Road MELBOURNE VIC 3004 PO Box 12211 A’Beckett Street PO MELBOURNE VIC 8006 Telephone: (03) 9832 8100 Fax: (03) 9832 8199 Web: tvetaustralia.com.au Email: [email protected]
Innovation and Business Industry Skills Council Building B, Level 2 192 Burwood Road HAWTHORN VIC 3122 Telephone: (03) 9815 7000 Fax: (03) 9815 7001 Web: www.ibsa.org.au Email: [email protected]
General resources Refer to http://antapubs.deewr.gov.au/publications/search.asp to locate the following ANTA publications.
Australian Quality Training Framework Standards for Registered Training Organisations, Australian National Training Authority, Melbourne, 2005. Available in hard copy from State or Territory Training Authorities or can be downloaded from www.deewr.gov.au
National Training Information Service, an electronic database providing comprehensive information about RTOs, Training Packages and accredited courses – www.ntis.gov.au
Style Guide for Training Package Support Materials, Australian National Training Authority, Melbourne 2003 – can be downloaded from the ANTA page at www.deewr.gov.au
TAA04 Training and Assessment Training Package – this is available from Innovation and Business Skills Australia (IBSA) and can be viewed, and components downloaded, from the National Training Information Service (NTIS)
Assessment resources Training Package Assessment Guides – a range of resources to assist RTOs in developing Training Package assessment materials developed by DEST with funding from the Department of Education, Training and Youth Affairs. It is made up of 10 separate titles, as described at the ANTA publications page of www.deewr.gov.au. Go to www.resourcegenerator.gov.au/loadpage.asp?TPAG.htm
Printed and CD ROM versions of the Guides can be purchased from TVET Australia. The resource includes the following guides: Training Package Assessment Materials Kit Assessing Competencies in Higher Qualifications Recognition Resource Kit to Support Assessor Training Candidate’s Kit: Guide to Assessment in New Apprenticeships Assessment Approaches for Small Workplaces Assessment Using Partnership Arrangements Strategies for Ensuring Consistency in Assessment Networking for Assessors Quality Assurance Guide for Assessment An additional guide ‘Delivery and Assessment Strategies’ has been developed to complement these resources.
Assessment tool design and conducting assessment VETASSESS & Western Australian Department of Training and Employment 2000, Designing Tests – Guidelines for designing knowledge based tests for Training Packages
Vocational Education and Assessment Centre 1997, Designing Workplace Assessment Tools, A self-directed learning program, NSW TAFE
Manufacturing Learning Australia 2000, Assessment Solutions, Australian Training Products, Melbourne
Rumsey, David 1994, Assessment practical guide, Australian Government Publishing Service, Canberra
Assessor training Australian Committee on Training Curriculum (ACTRAC) 1994, Assessor training program – learning materials, Australian Training Products, Melbourne
Australian National Training Authority, A Guide for Professional Development, ANTA, Brisbane
Australian Training Products Ltd Assessment and Workplace Training, Training Package – Toolbox, ATPL Melbourne
Green, M. et al 1997, Key competencies professional development package, Department for Education and Children's Services, South Australia
Victorian TAFE Association 2000, The professional development CD: A learning tool, VTA, Melbourne
Assessment system design and management Office of Training and Further Education 1998, Demonstrating best practice in VET project – assessment systems and processes, OTFE Victoria
Toop, L., Gibb, J. & Worsnop, P. Assessment system designs, Australian Government Publishing Service, Canberra
Western Australia Department of Training and VETASSESS 1998, Kit for Skills Recognition Organisations, WADOT, Perth
Access and equity resources Note: information has been updated following incorporation of VET in DEEWR; some links may change when DEST website is fully migrated to DEEWR website.
For supporting resources, regularly check DEEWR Training and Skills section publications (which may include ANTA publications): http://www.deewr.gov.au/sectors/training_skills/publications_resources
Resources developed to support training and assessment for learners from equity groups or with special needs can be located via the VOCED website http://www.voced.edu.au
Indigenous Education Consultative Bodies (IECB): contact state and territory training authorities or telephone 1800 800 821, or go to http://www.dest.gov.au/sectors/indigenous_education/organisation_contacts
Partners in a Learning Culture – National Strategy and Blueprint for Implementation available from DEST (ANTA publication) www.dest.gov.au/sectors/training_skills/publications_resources/profiles/anta/profile/partners_in_a_learning_culture_final_report.htm
Disability Australian Disability Clearinghouse on Education and Training (ADCET) www.adcet.edu.au
Disability employment agencies: contact state and territory offices of Department of Family and Community Services for details of local disability employment agencies – or go to http://www.facs.gov.au/internet/facsinternet.nsf/disabilities/nav.htm
What is competency? The broad concept of industry competency concerns the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified skills, knowledge and attitudes relevant to effective participation in an industry, industry sector or enterprise
Competency covers all aspects of workplace performance and involves performing individual tasks; managing a range of different tasks; responding to contingencies or breakdowns; and dealing with the responsibilities of the workplace, including working with others. Workplace competency requires the ability to apply relevant skills, knowledge and attitudes consistently over time and in the required workplace situations and environments. In line with this concept of competency, Training Packages focus on what is expected of a competent individual in the workplace as an outcome of learning, rather than focusing on the learning process itself.
Competency standards in Training Packages are determined by industry to meet identified industry skill needs. Competency standards are made up of a number of units of competency each of which describes a key function or role in a particular job function or occupation. Each unit of competency within a Training Package is linked to one or more AQF qualifications.
Contextualisation of units of competency by RTOs Registered training organisations (RTOs) may contextualise units of competency to reflect local outcomes required. Contextualisation could involve additions or amendments to the unit of competency to suit particular delivery methods, learner profiles, specific enterprise equipment requirements, or to otherwise meet local needs. However, the integrity of the overall intended outcome of the unit of competency must be maintained.
Any contextualisation of units of competency in this endorsed Training Package must be within the bounds of the following advice. In contextualising units of competency, RTOs: • must not remove or add to the number and content of elements and performance
criteria • may add specific industry terminology to performance criteria where this does not
distort or narrow the competency outcomes • may make amendments and additions to the range statement as long as such changes
do not diminish the breadth of application of the competency and reduce its portability
• may add detail to the evidence guide in areas such as the critical aspects of evidence or resources and infrastructure required where these expand the breadth of the competency but do not limit its use.
Components of units of competency The components of units of competency are summarised below, in the order in which they appear in each unit of competency.
Unit code The unit code reflects the Training Package, as well as industry sector, function or skill area, and version characteristics. Depending on the industry, it can reflect other attributes.
Unit title The unit title is a succinct statement of the outcome of the unit of competency. Each unit of competency title is unique.
Unit descriptor The unit descriptor broadly communicates the content of the unit of competency and the skill area it addresses. Where units of competency have been contextualised from units of competency from other endorsed Training Packages, summary information is provided. There may also be a brief second paragraph that describes its relationship with other units of competency and any licensing requirements.
Employability skills statement A standard employability skills statement appears in each unit of competency. This statement indicates that the unit contains employability skills.
Prerequisite units (optional) If there are any units of competency that must be completed before the unit, these will be listed.
Co-requisite units (optional) If there are any units of competency that must be completed with the unit, these will be listed.
Application of the unit This subsection fleshes out the unit of competency's scope, purpose and operation in different contexts, for example, by showing how it applies in the workplace.
Competency field (optional) The competency field either reflects the way the units of competency are categorised in the Training Package or denotes the industry sector, specialisation or function. It is an optional component of the unit of competency.
Unit sector (optional) The industry sector is a further categorisation of the competency field and identifies the next classification, for example an elective or supervision field.
Elements of competency The elements of competency are the basic building blocks of the unit of competency. They describe in terms of outcomes the significant functions and tasks that make up the competency.
Performance criteria The performance criteria specify the required performance in relevant tasks, roles, skills and in the applied knowledge that enables competent performance. They are usually written in passive voice. Critical terms or phrases may be written in bold italics and then explained in range statement, in the order of their appearance in the performance criteria.
Required skills and knowledge The skills and knowledge required for the unit are either identified separately or combined. Knowledge identifies what a person needs to know to perform the work in an informed and effective manner. Skills describe the application of knowledge to situations where understanding is converted into a workplace outcome.
Range statement The range statement provides a context for the unit of competency, describing essential operating conditions that may be present with training and assessment, depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. As applicable, the meanings of key terms used in the performance criteria will also be explained in the range statement. The range of variables should be more than a glossary of terms.
Evidence guide The evidence guide is critical in assessment as it provides information to the RTO and assessor about how the described competency may be demonstrated. The evidence guide does this by providing a range of evidence for the assessor to make determinations, and by providing the assessment context.
The evidence guide describes: • conditions under which competency must be assessed including variables such as the
assessment environment or necessary equipment • relationships with the assessment of any other units of competency • suitable methodologies for conducting assessment including the potential for
workplace simulation • resource implications, for example access to particular equipment, infrastructure or
situations • how consistency in performance can be assessed over time, various contexts and
with a range of evidence, and expectations at the AQF qualification level involved • the required underpinning skills and knowledge.
Employability skills in units of competency The detail and application of employability skills facets will vary according to the job-role requirements of each industry. In developing Training Packages, industry stakeholders are consulted to identify appropriate facets of employability skills that are incorporated into the units of competency and qualifications.
Employability skills are not a discrete requirement contained in units of competency (as was the case with key competencies). They are specifically expressed in the context of the work outcomes described in units of competency and will appear in elements, performance criteria, range statements and evidence guides. As a result, users of
Training Packages are required to review the entire unit of competency in order to accurately determine employability skills requirements.
How Employability Skills relate to the Key Competencies The eight nationally agreed Employability Skills now replace the seven Key Competencies in Training Packages. Trainers and assessors who have used Training Packages prior to the introduction of Employability Skills may find the following comparison useful.
Employability Skills Mayer Key Competencies
Communication Communicating ideas and information
Teamwork Working with others and in teams
Problem solving Solving problems Using mathematical ideas and techniques
Initiative and enterprise
Planning and organising Collecting, analysing and organising information Planning and organising activities
Self-management
Learning
Technology Using technology When analysing the above table it is important to consider the relationship and natural overlap of Employability Skills. For example, using technology may involve communication skills and combine the understanding of mathematical concepts.
Explicitly embedding Employability Skills in units of competency This Training Package seeks to ensure that industry-endorsed Employability Skills are explicitly embedded in units of competency. The application of each skill and the level of detail included in each part of the unit will vary according to industry requirements and the nature of the unit of competency.
Employability Skills must be both explicit and embedded within units of competency. This means that Employability Skills will be: • embedded in units of competency as part of the other performance requirements that
make up the competency as a whole • explicitly described within units of competency to enable Training Packages users to
identify accurately the performance requirements of each unit with regards to Employability Skills.
This Training Package also seeks to ensure that Employability Skills are well-defined and written into units of competency so that they are apparent, clear and can be delivered and assessed as an essential component of unit work outcomes.
The following table contains examples of embedded Employability Skills for each component of a unit of competency. Please note that in the examples below the bracketed skills are provided only for clarification and will not be present in units of competency within this Training Package.
Unit component Example of embedded Employability Skill
Unit title Give formal presentations and take part in meetings (communication)
Unit descriptor This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change. (initiative and enterprise)
Element Proactively resolve issues. (problem solving)
Performance criteria
Information is organised in a format suitable for analysis and dissemination in accordance with organisational requirements. (planning and organising)
Range statement Software applications may include email, internet, word processing, spreadsheet, database or accounting packages. (technology)
Required skills and knowledge
Modify activities depending on differing workplace contexts, risk situations and environments. (learning) Work collaboratively with others during a fire emergency. (teamwork) Instructions, procedures and other information relevant the maintenance of vessel and port security. (communication)
Evidence guide Evidence of having worked constructively with a wide range of community groups and stakeholders to solve problems and adapt or design new solutions to meet identified needs in crime prevention. In particular, evidence must be obtained on the ability to: • assess response options to identified crime-prevention needs and determine
the optimal action to be implemented • in consultation with relevant others, design an initiative to address identified
issues. (initiative and enterprise) For more information on employability skills in IBSA Training Packages go to the IBSA website at www.ibsa.org.au.
Employability Skills Summaries and units of competency An employability skills summary exists for each qualification. Summaries include broad advice on industry expectations with regard to Emplyability Skills at the qualification level. Summaries should be used by trainers and assessors to assist in iodentifying the Employability Skills requirements contained within units of competency.
ICTTC170A Follow OHS and environmental policy and procedures 3 ICTTC140A Use hand and power tools 3 ICTTC141A Work effectively in a telecommunications technology
team 3
Group 2 – Elective Units
ICTTC005D Install cable support systems 3 ICTTC006D Place and secure cable 3 ICTTC008D Terminate metallic conductor cable 3 ICTTC012D Install functional and protective telecommunications
earthing system 3
ICTTC016D Joint metallic conductor cable on customer premises 3 ICTTC017D Alter services to existing cable system 3 ICTTC022D Organise and monitor cabling to ensure compliance with
regulatory and industry standards 3
ICTTC064D Haul underground cable 3 ICTTC065D Splice carrier/service provider optic fibre cable 3 ICTTC066D Joint and terminate coaxial cable 3 ICTTC068D Install telecommunications service to a building 3 ICTTC130C Prepare site for support installation 3 ICTTC131C Install an above ground equipment enclosure 3 ICTTC132C Erect cable supports 3 ICTTC133C Construct underground telecommunications
ICTTC153B Work safely near power infrastructure 3 ICTTC162A Install a cable lead in 3 ICTTC163A Install a satellite antenna 3 ICTTC164A Install a terrestrial antenna 3
ICTTC009D Place, secure and terminate structured cabling and certify installation
3
ICTTC010D Place, secure and terminate customer premises optical fibre cable
3
ICTTC011D Place, secure and terminate coaxial cable 3 ICTTC013D Perform an accurate customer premises cable and system
test 3
ICTTC014D Hand over systems and equipment 3 ICTTC015D Locate and identify cable system faults 3 ICTTC018D Install underground enclosures and pipe/conduit 3 ICTTC019D Install underground cable 3 ICTTC020D Construct aerial cable supports 3 ICTTC021D Install aerial cable 3 ICTTC049D Install customer premises systems and equipment 3 ICTTC052D Cut over new customer premises systems and equipment 3 ICTTC053D Train customers 3 ICTTC054D Provide infrastructure for telecommunications network
equipment 3
ICTTC055D Install an antenna/wave guide 3 ICTTC056D Install telecommunications network equipment 3 ICTTC062D Build a telecommunications tower/mast 3 ICTTC067D Rearrange and cut over cable 3 ICTTC069D Install network cable equipment 3 ICTTC070D Install mobile telecommunications in motor vehicles 3 ICTTC074D Recover customer premises equipment 3 ICTTC075D Refurbish customer premises equipment 3 ICTTC077D Commission an electronic unit 3 ICTTC089D Repair and replace telecommunications network
hardware 3
ICTTC093D Manage spare parts 3 ICTTC103D Maintain cable network 3 ICTTC104D Maintain an electronic system 3 ICTTC105D Locate and rectify mobile telecommunications faults on a
first in basis 3
ICTTC126D Complete all administrative work associated with CPE activity
3
ICTTC127C Supervise worksite activities 3 ICTTC155A Construct and operate a simple radio communications
device 3
ICTTC156A Install digital reception equipment 3 ICTTC157A Locate and rectify digital reception equipment faults 3
Unit code Unit title Volume ICTTC165A Install a complex digital reception system 3
Group 4 – Elective Units
ICTTC001D Identify requirements for customer’s telecommunications equipment
3
ICTTC002D Prepare design drawings and specification for a cable installation
3
ICTTC003D Estimate and quote on customer equipment installation 3 ICTTC004D Schedule and supply cabling installation 3 ICTTC023D Supervise cabling project 3 ICTTC028D Organise resources 3 ICTTC032D Undertake a civil site survey 3 ICTTC035D Organise material supply 3 ICTTC040D Assign a transmission path 3 ICTTC041D Schedule resources 3 ICTTC048D Schedule customer premises equipment installation 3 ICTTC050D Install radio controlled customer premises equipment 3 ICTTC051D Install PC based customer premises equipment system
programs 3
ICTTC057D Test cable bearers 3 ICTTC072D Effect changes to existing CPE systems and equipment 3 ICTTC073D Cut over CPE additions, moves and changes 3 ICTTC076D Complete equipment and software upgrades 3 ICTTC078D Commission an electronic system 3 ICTTC079D Schedule CPE maintenance 3 ICTTC080D Undertake preventive maintenance of CPE systems and
equipment 3
ICTTC081D Perform tests and fault diagnosis remote from customer premises
3
ICTTC082D Locate and rectify CPE faults on site on a first in basis 3 ICTTC085D Monitor, analyse and action telecommunications network
alarms 3
ICTTC086D Undertake routine maintenance of the telecommunications network
3
ICTTC087D Undertake remote repair of network faults 3 ICTTC088D Locate and rectify network faults on a first in basis 3 ICTTC095D Conduct radio frequency measurements 3 ICTTC096D Conduct field tests of radio and wireless networks 3 ICTTC099D Remotely locate and identify cable network faults 3 ICTTC100D Locate and diagnose cable faults 3 ICTTC101D Locate and diagnose electronic faults 3 ICTTC102D Repair communication system faults 3
Unit code Unit title Volume ICTTC149B Apply knowledge of Access Network architecture and
core components 3
ICTTC150B Apply knowledge of internal and external influences upon enterprise and telecommunications industry
3
ICTTC151B Plan the access network 3 ICTTC152B Brief the project 3 ICTTC160A Set up and operate a contractor business 3 ICTTC161A Operate a contractor business with employees 3 ICTTC166A Integrate customer digital reception equipment 3 ICTTC167A Integrate data delivery modes 3
Group 5 – Elective Units
ICTTC024D Provide high level consultancy and technical support in the CPE sector
3
ICTTC025D Develop and deliver training associated with new and/or modified products
3
ICTTC026D Develop and deliver product technical information to company staff
3
ICTTC027D Develop CPE installation project plans 3 ICTTC031D Prepare a project brief 3 ICTTC037D Design a telecommunications project 3 ICTTC038D Design an electronic system for a telecommunications
network 3
ICTTC039D Prepare project specifications 3 ICTTC058D Acceptance test new systems and equipment 3 ICTTC059D Commission telecommunications network equipment 3 ICTTC060D Integrate new systems and equipment into the
telecommunications network 3
ICTTC061D Cut over new and replacement network equipment 3 ICTTC083D Locate and rectify complex CPE system and equipment
faults 3
ICTTC084D Provide expert advice and support on complex CPE faults 3 ICTTC090D Analyse and organise repair of complex
telecommunications network faults 3
ICTTC092D Undertake outage management 3 ICTTC097D Conduct tests on handset enhancements and international
roaming agreements 3
ICTTC142B Use photonics devices 3 ICTTC143B Integrate specialised photonics devices into
telecommunications systems 3
ICTTC144B Use a virtual instrument 3 ICTTC145B Perform photonics device laboratory techniques 3 ICTTC146B Test and manipulate WDM devices and systems 3
Unit code Unit title Volume ICTTC147B Administer a data communication network (LAN or
WAN) 3
ICTTC148B Test and measure mobile phone equipment performance 3 ICTTC168A Design and implement an enterprise VoIP and unified
communications network 3
Group 6 – Elective Units
ICTTC029D Plan the development and growth of the telecommunications network
3
ICTTC030D Forecast service demand 3 ICTTC033D Develop project management plan 3 ICTTC034D Prepare a detailed design brief 3 ICTTC036D Undertake qualification testing of new or enhanced
equipment and systems 3
ICTTC042D Undertake system administration 3 ICTTC043D Undertake network traffic management 3 ICTTC044D Co-ordinate fault rectification and restoration of service
following network outages 3
ICTTC045D Ensure that network changes are implemented as planned with minimal impact to the customer
3
ICTTC046D Undertake network performance analysis 3 ICTTC047D Undertake management of the common channel
signalling (CCS) network 3
ICTTC091D Analyse and organise repair of highly complex telecommunications network faults
3
ICTTC094D Verify new software and hardware releases 3 ICTTC098D Monitor the capacity of and recommend changes to the
mobile network 3
ICTTC169A Produce and evaluate architecture designs for convergent cellular mobile networks
3
ICTTC171A Produce and evaluate architecture designs for WiMAX networks
3
ICTTC172A Install and configure an MPLS network with VPN tunnelling
Appendix 1: Glossary of terms A glossary of terms has been provided due to the complexity of the industry and should be of particular assistance to developers of learner resources. The glossary has been provided compliments of Paul Budde, a well known Sydney-based industry expert and head of a global research organisation, www.budde.com.au.
2G Second Generation 2GSISG 2 GHz Government/Industry Study Group 3DES Triple Data Encryption Standard 3G Third Generation 3GPP 3rd Generation Partnership Project AAC Advanced Audio Codec AAIREP Australian Advanced Internet Research and Education Program AAS Adaptive Antennae Systems ABA Australian Broadcasting Authority ABCB Australian Broadcasting Control Board ABN-DSC Australian Business Number-Digital Signature Certificate ABR Available Bit Rate ABS Academy of Broadcasting Science (China) ACA Australian Communications Authority ACCC Australian Competition and Consumer Commission ACCI Australian Computing and Communications Institute ACD Automatic Call Distribution ACIF Australian Communications Industry Forum ACMA Australian Communications and Media Authority ACORN Atlantic Canada Organisation for Research Networking ACR Alternate Carrier Rerouting ACR Anonymous Call Rejection ACRNet Australian Capital Region Network ACSys Advanced Computational Systems ADC Automatic Data Capture ADMs Add-Drop Mulitiplexers ADPCM Adaptive Differential Pulse Code Modulation ADSI Analogue Display Services Interface ADSL Asymmetrical Digital Subscriber Line AEROS Australian Electronic Retail Ordering System AFE Analogue Front End A-GPS Assisted Global Positioning System AIEAC Australian Information Economy Advisory Council AII Advanced Intelligent Identification AIIA Australia Information Industry Association AIM Advanced Intelligent Messaging AIM Australian Information Media AIN Advanced Intelligent Network
AIS Advanced Information Services (a GSM operator) AISI African Information Society Initiative AITEC Australian Information Technology Engineering Centre ALI Automatic Location Identification AM Amplitude Modulation AMA Automatic Messaging Account AME Australia Multimedia Enterprise AMPS Advanced Mobile Phone Service (analogue) AMR Adaptive Multirate AMSC American Mobile Satellite Corporation AN Access Network ANI Automatic Number Identification ANM Answer Message ANSI American National Standards Institute ANTTS Automatic Network Travel Time System ANX Automotive Network Exchange AOA Angle of Arrival AOL America On Line AON All Optical Network AP Access Point AP Access Provider AP Application Processor APAC Australian Partnership for Advanced Computing APC Automatic Power Control APCN Asia Pacific Cable Network APCO Association Public Safety Communications Officials standard APEC Asian Pacific Economic Corporation API Application Programming Interface APII Asia-Pacific Information Infrastructure APNA Australian Products Number Association APOC Advanced Paging Operators Code APON ATM Passive Optical Network APS Automatic Protection Switching APT Asia-Pacific Telecommunity APTV Associated Press Television ARCNET Attached Resource Computer Network ARCOS Americas Region Caribbean Optical-ring System ARCTour Advanced Radio Communications on Tour ARDC ACT Region Development Council ARIB Association of Radio Industries and Businesses (Japan) ARM Asynchronous Response Mode ARN Australian Radio Network ARPA Advanced Research Projects Agency ARPU Average Revenue per User
ARTS Association for Retail Technology Standards ASA Advanced Systems Architecture ASAM ATM Subscriber Access Multiplexer ASAP Asymmetric Satellite Access Port ASCII American Standard Code for Information Interchange ASIC Application Specific Integrated Circuit ASP Application Service Provider ASR Automatic Speech Recognition ASTRA Australian Subscription Television and Radio Services ATA American Television Alliance ATC Australian Telecommunications Council ATDMA Advanced Time Division Multiple Access ATF Association for the Television of the Future ATM Asynchronous Transfer Mode ATM Automatic Teller Machine ATN Addicted to Noise ATP Advanced Technology Program ATP Analogue Twisted Pair ATRN African Telecommunication Regulators Network ATSC Advanced Television Standards Committee ATU African Telecommunications Union ATUG Australian Telecommunications Users Group ATVEF Advanced Television Entertainment Forum ATVI Australian Television International AVMMS AudioVisual Multimedia Services AYUTOS As-yet-un-thought-of services B2B Business-to-Business B2C Business-to-Consumer B2E Business-to-Employee BACCS Billing and Customer Care Systems BAG Broadband Advisory Group (Australia) BBS Bulletin Board System BCC Business Cooperation Contracts BCDF Broadband Content Delivery Forum BCL Broadcast Communications Ltd BCS Basic Carrier Services BCSM Basic Call State Model BDCS Broadband Digital Cross-Connect System BER Bit-Error-Rate BGP Border Gateway Protocol BI Bit rate Independent BIB British Interactive Broadcasting Limited BIPT Belgian Institute for Posts and Telecommunications B-ISDN Broadband ISDN
BLEC Broadband Local Exchange Carrier BLES Broadband Loop Emulation Services BNS Business Network Services BoD Broadcast on Demand BOSS Broadband Operating System Software BOT Broadcast Online TV BOT Build-Operate-Transfer BPL Broadband over Powerline BPON Broadband Passive Optical Network BRAN Broadband Radio Access Networks B-RAS Broadband-Remote Access Server BREW Binary Runtime Environment for Wireless BRI Basic Rate Interface BR-ISDN Basic Rate ISDN BSA Broadcasting Services Act BSA Broadcasting Standards Authority (New Zealand) BLC Broadband Loop Carriers BSC Base Station Controller BSEG Broadband Services Expert Group BSP Billing Service Provider BSP Broadband Service Provider BTCE Bureau of Transport and Communications Economics BTO Build-Transfer-Operate BTS Base Transceiver Station BTV Business Television BW Bandwidth BWA Broadband Wireless Access B-WLL Broadband Wireless Local Loop C&W Cable and Wireless C2C City-to-City CACM Central American Common Market CAD Computer Assisted Design CAGR Cumulative Annual Growth Rate CAI Common Air Interface CAIP Canadian Association of Internet Providers CAMEL Customised Application of Mobile Enhanced Logic CAMRI Computer Assisted Meter Reading Interface CAN Customer Access Network CAP Carrier-less Amplitude/Phase modulation CAP Corporate Alliance Program CAPEX capital expenditure CAPs Competitive Access Providers CAR Committed Access Rate CARIN Car Information and Navigation
CASE Computer Aided Software Engineering CASPs Communications Access Service Providers CASS Conditional Access SubSystem CAT Chip Application Technology CATS Consortium for Audiographics Teleconferencing Standard CATV Cable TV CAUCE Coalition Against Unsolicited Commercial Email CAV Constant Angular Velocity CBAA Community Broadcasters Association of Australia C-band Conventional band CBDS Connectionless Broadband Data Service CBR Constant Bit Rate CBR Content-Based Retrieval CCA Call Collection Areas CCC Competitive Carriers’ Coalition (Australia) CCC Content Creation Centre CCCS Call Centre Communications Systems CCE Cooperative Computing Environment CCF Consumer Consultative Forum CCIF Coordinated Communications Infrastructure Fund (Australia) CCIR Comite Consultatif International des Radio Communications (Radio
Consultative Committee) CCR Call Charge Record CCS#7 Common Channel Signalling Number 7 CCTV Closed Circuit TV CCXML Call Control eXtensible Markup Language CDC Call Direct Cellular CDCS Continuous Dynamic Channel Selection CDD Content Delivery and Distribution CDDI Copper-Distributed Data Interface CD-I Compact Disc Interactive CDMA Code Division Multiple Access CDMP Cellular Digital Messaging Protocol CDPD Cellular Digital Packet Data CDR Call Detail Record CD-R Compact Disc Recordable CD-ROM XA Compact Disc Read Only Memory Extended Architecture CD-ROM Compact Disc Read Only Memory CDTV Commodore Dynamic Total Vision CD-V Compact Disc Video CDV Compressed Digital Video CDWDM Coarse Wavelength Division Multiplexing CEDA Committee for Economic Development of Australia CEENet Central and Eastern European Networking Association
CEPS Common Electronic Purse Specifications CERN European Laboratory for Particle Physics CERNET China Education and Research Network CETV Communication Entertainment Television CGSA Cellular Geographic Serving Area cHTML Compact Hypertext Markup Language CIF Cell In Frames CIF Common Intermediate Format CIFS Common Internet File System CIRs Committed Information Rates CISC Complete Instruction Set Computer CIT Computer Integrated Telephony CITA Cook Islands Telecommunications Assets CLASS Custom Local Area Signalling Service CLEC Competitive Local Exchange Carrier CLI Calling Line Identification CLIP Calling Line Identification Presentation CLU Customer Line Unit CLV Constant Linear Velocity CMC Coherent Multi Channel CME Capitalised Maintainable Earnings CMI Cable Microcell Integrator CMOS Complementary Metal Oxide Semiconductor CMS Content Management Systems CMT Commission del Mercado de las Telecomunicaciones (Spain
regulator) CMT Country Music Television CMTS Cable Modem Termination System CND Calling Number Display CNN Cable News Network (USA) CNNI Cable News Network International (USA) CNNIC China Internet Network Information Centre CO Cable Operator CO Central Office COAG Commonwealth/State Online Government Council CODEC Coder Decoder COFDM Coded Orthogonal Frequency Division Multiplexing COINS Corporate Information Superhighway COMESA Common Market for Eastern and Southern Africa COW Call On Wheels CPAN Customer Premises Area Network CPE Customer Premises Equipment CpHC Cost per Home Connected CpHP Cost per Home Passed
CPP Caller Pays Paging CPP Calling Party Pays CPRM Content Protection for Recordable Media CPS Carrier PreSelection CPU Central Processing Unit CRC Cooperative Research Centre CRC Cyclic Redundancy Check CRCT Canadian Radio-television and Telecommunications Committee CRM Customer Relationship Management CRS Computer Reservation Systems CS-1 Capability Set 1 CSA Callpath Services Architecture CSD Circuit Switched Data CSG Customer Service Guarantee CSMA/CD Carrier Sense Multiple Access / Collision Detection CSO Community Service Obligations CSP Carrier Service Provider CSS Cascading Style Sheets CST Computer Supported Telephony CSTA Computer Supported Telecommunications Applications CSU Channel Services Unit CT Cordless Telephone CTA Card Technology Australia CTC Scheme Commercial Television Conversion Scheme CTI Computer Telephony Integration CTIA Cellular Telecommunications Industry Association (USA) CTS Cable Television Services CT Computer Tomograph CTS Cordless Telecommunications Services CTV Connect Television CTW Chong Thai Wireless CUG Closed User Group CWDM Coarse Wave Division Multiplexing CWIX Cable and Wireless Internet Exchange CYTA Cyprus Telecommunications Authority DAB Digital Audio Broadcasting DACS Digital Access Communication Systems DAMA Demand Assigned Multiple Access DAMPS Digital Advanced Mobile Phone Service DARC Data Radio Channel DART Digital Audio Radio Transfer DASS2 Digital Access Signalling Services 2 DAVIC Digital Audio Visual Council DAVID Digital Audio/Video Interactive Decoder
DBS Direct Broadcasting Services DBS Digital Broadcast Satellite DCCH Digital Control Channels DCF Discounted Cash Flow DCITA Department of Communications, Information Technology and the
Arts DCN Data Communications Network DCP Digital Channel Plan DCS Digital Crossconnect System DCTS Digital Cordless Telephone System DDAS Digital Data Access Service DDN Dedicated Digital Networks DDS Digital Data Services DDT Digital Television Transmission DECT Digital European Cordless Telephone DF-SDB Deep Fibre Switched Digital Broadband DGPS Differential Global Positioning System DGT Directorate General of Telecommunications DHCP Dynamic Host Configuration Protocol DigiTAG Digital Terrestrial TV Action Group DITARD Department of Industry, Technology and Regional Development DMF Decision Making Framework DMO Data Mode of Operation DMT Discrete Multi-Tone DMV Digi-Media Vision DNS Domain Name System DNSO Domain Name Supporting Organisation DNSP Distribution Network Service Provider DOCA Department of Communications and the Arts DOCSIS Data Over Cable System Interface Spectrum Standard DPD Digital Package Delivery DPE Distributed Processing Environment DPL Digital Power Line DPNSS Digital Private Network Signalling System DPSK Differential Phase Shift Keying DQDB Distributed Queued Dual Bus DRAC Digital Radio Advisory Committee (Australia) DRB Digital Radio Broadcasting DRCS Digital Radio Concentrator System DRM Digital Rights Management DRMASS Digital Radio Multiple Access Subscriber System DSB Digital Sound Broadcasting DS-CDMA Direct Sequence CDMA DSI Digital Speech Interpolation
DSL Digital Subscriber Line DSLAM Digital Subscriber Line Access Multiplexer DSM Demand Side Management DSM-CC Digital Storage Media Command and Control DSP Data Service Provider DSP Digital Signal Processing DSRR Digital Short Radio Range DSSS Direct Sequence Spread Spectrum DSU Data Services Unit DSVD Digital Simultaneous Voice and Data DTH Direct-to-Home DTMF Dual Tone Modulation Frequency DTT Digital Terrestrial Transmission DTT Digital Terrestrial Television Broadcasting DTTV Digital Terrestrial TV DTV Digital TV DVB Digital Video Broadcasting DVB-H Digital Video Broadcasting-Handheld DVB-RCS Return Channel Satellite DVB-S Satellite DVB-T Terrestrial DVC Digital Video Compression DVCC Digital Verification Colour Code DVD Digital Video Disc DVI Digital Video Interactive DVR Digital Video Recorder DVSP Domestic Voice Service Provider DWDM Dense Wave Division Multiplexing DWMT Discrete Wavelet Multi-Tone EAC East African Cooperation EAP Extendable Authentication Protocol EBES European Board for EDI Standardisation EBF Electronic Benefit Funding EBIT Earnings Before Interest and Tax EBITA Earnings Before Interest, Taxes, Depreciation and Amortization EBN Experimental Broadband Network EBPP Electronic Bill Presentation and Payment EBSW Electronic Banking Services for Windows EBU European Broadcasting Union ECAT E-commerce Action Team (New Zealand) ECMA European Computer Manufacturers Association ECML Electronic Commerce Modelling Language ECR Electronic Cash Register ECTA European Competitive Telecommunications Association
ECU European Currency Unit ED Electronic Directory EDFA Erbium-Doped Fibre Amplifier EDGE Enhanced Data for GSM Evolution EDI Electronic Data Interchange EDI Electronic Document Interchange EDIFACT EDI for Administration, Commerce and Transport EDTV Enhanced Definition TV EEET National Telecommunications and Post Commission (Greece) EEPROM Electronically Erasable Programmable Read Only Memory EFN Enhanced Fax Network EFR Enhanced Full-Rate (GSM) EFT Electronic Funds Transfer EFTNS External Fixed Telecommunications Network Services EFTPOS Electronic Funds Transfer Point of Sale EIA Electrical Industries Association EII Electronic Information Interchange EIS Energy Information Services EITO European Information Technology Observatory EIU Economist Intelligence Unit EMC Electromagnetic Compatibility EME Electromagnetic Energy EMI Electromagnetic Interference EMS Energy Management Services EMU European Monetary Union EMV Europay/MasterCard/Visa ENUM Electronic Numbering E-OTD Enhanced Observed Time Difference EoVDSL Ethernet over VDSL EP Electronic Purse EPG Electronic Program Guide EPPA European Public Paging Association EPROM Erasable Programmable Read Only Memory ERMES European Radio Messaging System ERP Enterprise Resource Planning ERTU Egyptian Radio and TV Union ESB Electronic Services Business ESCAP Economic and Social Commission for Asia and the Pacific ESCON Enterprise Systems Connection Architecture ESD Electronic Services Delivery ESHDSL Extended-rate Single-pair High-speed DSL E-SIGN Federal Electronic Signatures in Global and National Commerce Act ESMR Enhanced Specialised Mobile Radio ESN Electronic Serial Number
ESTL Electronic Services Ltd ETA Ethiopian Telecommunications Authority ETACS Enhanced Total Access Communications Systems ETI European TeraFlop Initiative ETSI European Telecommunications Standard Institute ETV Enhanced Television EU European Union EVA European Videoconferencing Association EV-DO Evolution-Data Optimised EV-DV Evolution-Data/Voice EVE European Videotelephony Experiment FACCH Fast Associated Control Channels FACTS Federation of Australian Commercial Television Stations FARB Federation of Australian Radio Broadcasters FATA Foreign Acquisitions and Takeovers Act 1975 FCC Federal Communications Commission (USA) FCR France Cable and Radio FDC First Data Corporation FDD Frequency Division Duplex FDDI Fibre Distributed Data Interface FDM Frequency Division Multiplexing FDMA Frequency Division Multiple Access FEDI combination EDI with EFT FFT Fast Fourier Transform FHSS Frequency Hopping Spread Spectrum FIFO Phone in Fax Out FINTEL Fiji International Telecommunications Limited FIRB Foreign Investment Review Board FITL Fibre-in-the-Loop FLAG Fibre-Optic Link Around the Globe FLEX Flexible FL-LRAIC Forward Looking Long Run Average Incremental Costs FMC Facilities Management Centre FMC Fixed-mobile convergence FMO Future Mode of Operation FMV Full Motion Video FNA Financial Network Associates FNAL FLAG North Asian Loop FOC Fibre Optic Cable FoIP Fax over Internet Protocol FOTS Fibre Optic Transmission Service FPLMTS Future Public Land Mobile Telecommunications Systems FPN First Pacific Networks FPTL Fiji Posts and Telecommunications Ltd
FRAD Frame Relay Access Device FSA Fibre Serving Area FSAN Full Service Access Network Group FSN Full Services Network FSO (Free Space Optical) FTA Free-to-Air FTAM File Transfer, Access and Management FTC Federal Trade Commission (USA) FtM Fixed-to-Mobile FTNS Fixed Telecommunication Network Services FTP (ftp) File Transfer Protocol FTRSI France Telecom Worldwide Networks and Services FttB Fibre-to-the-Building FttC Fibre-to-the-Curb (same meaning as in FTTP – when this
abbreviation is used for Fibre-to-the-Pole) FttH Fibre-to-the-Home FttK Fibre-to-the-Kerb FttN Fibre-to-the-Neighbourhood FttP Fibre-to-the-Premises (both home and business) FUD Fear, Uncertainty, Doubt FWA Fixed Wireless Access GATT General Agreement on Tariffs and Trade Gb/s Gigabits-per-second GbE Gigabyte Ethernet GBIN Global Interoperability of Broadband telecommunication Networks GCA Global Chipcard Alliance GDDS General Digital Data Services GDP Gross Domestic Product GEO Geostationary Earth Orbit GEPON Gigabit Ethernet Passive Optical Network GEM GPON Encapsulation Method GHz Giga Hertz GIIC Global Information Infrastructure Commission GIP Global Internet Project GIS Geographic Information System GLONASS Global Orbiting Navigation Satellite System GMCF Global Mobile Commerce Forum GMCIG Global Mobile Commerce Interoperability Group GMDSS Global Maritime Distress and Safety Systems GMPCS Global Mobile Personal Communications Systems GNS Global Network Services GNSS Global Navigation Satellite Systems GOSIP Government OSI Profile GPON Gigabit PON
GPRS General Packet Radio Service GPS Global Positioning Systems GPTS Guangdong Post and Telecommunications Administration (China) GRIC Global Reach Internet Consortium GRN Government Radio Network GRNC Government Radio Network Contract GSA Global mobile Suppliers Association GSM Global System for Mobiles GSO Geostationary Satellite GTA Guam Telephone Authority gTLDs generic Top Level Domains GTS Global Telecom Systems Limited GUA Global University Alliance GUI Graphical User Interface GUIs Graphical User Interfaces HACBSS Homestead and Community Broadcast Satellite Services HAN/B-ISDN Highly Advanced National Broadband ISDN HBO Home Box Office HCF Hybrid Coax Fibre HCMOS Advanced Complimentary Metal Oxide Semiconductor HCS Hierarchical Cell Structures HCSAs High-Cost Serving Areas HD-CIF High Definition Common Image Format HDMAC High Definition TV according to Multiplexer Analogue Component HDML Hand-Held Device Markup Language HDSL High Rate Digital Subscriber Line HDTV High Definition TV HEO Highly Elliptical Orbits HFC Hybrid Fibre Coax Hi-Ovis Highly Interactive Optical Visual Information System HIPERLAN High Performance Radio Local Area Networks HIPPI High Performance Parallel Interface HKISPA Hong Kong ISPs Association HLS Higher Level Services HPi High-speed Portable Internet (Korea) HPON High Power Open Narrowcasting HSCSD High-Speed Circuit-Switched Data HSDPA High-Speed Downlink Packet Access HSDS High-Speed Data System HSSI High-Speed Serial Interface HSUPA High-Speed Uplink Packet Access HTML Hypertext Mark-up Language HTP Hypertext Transfer Protocol HTTP Hyper Text Transfer Protocol
HTTPS Secure HTTP H-VoIP Hybrid-Voice over Internet Protocol HVAC Heating, ventilating and air-conditioning Hz Hertz IAHC International Ad Hoc Committee IAN Integrated Access Node IANA Internet Assigned Numbers Authority IAP Internet Access Provider IASP Internet Access Service Provider IATM International Asynchronous Transfer Mode IBA Independent Broadcasting Authority IBBMM Interactive Broadband Multimedia IBN Interactive Broadband Networks IC Integrated Circuit ICANN Internet Corporation for Assigned Names and Numbers ICASA Independent Communications Authority of South Africa ICC International Communications Corporation ICH Internet Content Hosts ICO Intermediate Circular Orbit ICONZ Internet Company of New Zealand ICP Independent Content Provider ICP Instituto das Comunicacoes de Portugal (regulator) ICT Information and Communications Technology IDC International Data Corporation IDD International Direct Dial IDEN Integrated Dispatched Enhanced Network IDN Integrated Digital Network IDRC Canadian International Development Research Center IDSL ISDN DSL ISDN Integrated Services Digital Network IEEE Institute of Electrical and Electronic Engineers IETF Internet Engineering Task Force IfitL Integrated Fibre in the Loop IGF International Gateway Facility IGMP Internet Group Management Protocol IHG Intelligent Home Gateway IHUG Internet Group of New Zealand IIC International Institute of Communications IISR Information and Interactive Services Report ILEC Incumbent Local Exchange Carrier ILT Institut Luxembourgeois des Télécommunications IM Instant Messaging IMAP4 Internet Message Access Protocol IMM International Media Management
i-Mode Information Mode IMS IP Multimedia Subsystem IMSI International Mobile Station Identity IMT International Mobile Telecommunications IMT2000 International Mobile Telecommunications 2000 IMTC International Multimedia Teleconferencing Consortium IN Intelligent Network INA Internet Names Australia INAP Intelligent Networking Application Protocol INIS International Nuclear Information System InMarSat International Maritime Satellite Organisation INMS Industry Number management System INP Interim Number Portability INS 1500 Japanese ISDN specification for PRI/BRI INS Intelligent Network Services InTelSat International Telecommunications Satellite IOSM Inter-Operator Short Message IP Internet Protocol IPART Independent Pricing and Regulatory Tribunal IPEG Interactive Program Experts Group IPLCs International Private Leased Circuits IPND Integrated Public Number Database IPO Initial Public Offering IPoA Internet Protocol-over Asynchronous Transfer Mode IPoF IP-over-Fibre IPoS IP over Satellite IPPV Impulse-Pay-Per-View IPT Internet Protocol Telephony IPTF Information Policy Task Force IPTV Internet Protocol Television IPv4 Internet Protocol Version 4 IPv6 Internet Protocol Version 6 IP-VPN IP-Virtual Private Network IRC Internet Relay Chat IRCP Interconnection and Related Charges Principles IRR Internal Rate of Return IRU Indefeasible Rights of Use IRUs Indefeasible Rights of Use ISDB Integrated Services Digital Broadcasting (Japan) ISDN Integrated Services Digital Network ISG Internet Services Group ISM Industrial Scientific Medical Iso Enet Isochronous Ethernet ISO International Organization for Standardization
ISOC Internet Society of Australia ISP Internet Service Provider ISPANZ Internet Service Providers Association of New Zealand ISPCL International Service Providers Class Licence ISR International Simple Resale ISRF Internet Screenphone Reference Forum ISUP Integrated Services User Parts IT Information Technology ITO Information Technology Agreement ITR Institute for Telecommunications Research ITSEC Information Technology Security Evaluation Criteria ITU International Telecommunication Union ITU-T Standards Committee International Telecommunication Union ITV (iTV) Interactive Television ITVA Interactive Television Australia ITX International Trunk Exchanges IVANs International Value-Added Networks IVC Internet Voice Chat IVHS Intelligent Vehicle Highway Systems IVPN International Virtual Private Networks IVR Interactive Voice Response IXC Incumbent Exchange Carrier IXP Internet Exchange Point IXP Internet Exchange Provider IXRetail International XML Retail Cooperative IXSP Internet Exchange Service Provider JAIPA Japan Internet Providers Association JEMA Japan Electronic Messaging Association JPEG Joint Picture Experts Group JTM Job Transfer and Manipulation KIS Keep it Simple KSO Kiwi Share Obligation (New Zealand) KTS Key Telephone System LADS Laser Airborne Depth Sounder LAN Local Area Network LAP Licence Area Plan LAS Local Access Switch LATA Local Access and Transportation Area LAWN Local-Area Wireless Network LBP Launceston Broadband Plan LBS Location-Based Services LCS Local Carriage Service LD Long Distance LDAP Lightweight Directory Access Protocol
LEC Local Exchange Carrier LEO Low Earth Orbit LLC Local Leased Circuit LLU Local Loop Unbundling LMCS Local Multipoint Communication Systems LMDS Local Multipoint Distribution Systems LPS Local Positioning System LRIC Long Run Incremental Cost LSI Large-Scale Integration LSICs Large-Scale Integrated Circuits LTE Long-term evolution MAC Multiple Analogue Component MAE Metropolitan Area Exchanges MAGICNet Mongolia Access to Global Information and Communications
Network MAN Metro Access Network MAN Metropolitan Area Network MAP Managed Application Provider MAP Multiple Access Portal MAS Managed Application Services MASP Mobile Application Service Provider Mb/s Megabits-per-second MC/MU Multi Cell / Multi User MCCOI Multimedia Communication Community of Interest MCNS Multimedia Cable Network Systems mCRM mobile Customer Relationship Management MCS Multipoint Communications Systems MDF Main Distribution Frame MDNS Managed Data Network Services MDS Multipoint Distribution Systems MEMO Multimedia Environment for Mobiles MEO Medium Earth Orbit Mercosur Southern Customs Union MFJ Modified Final Judgement MFS Metropolitan Fiber Systems (UK) MHEG-5 Multimedia Hypertext Expert Group MHP Multimedia Home Platform MICR Magnetic Ink Character Recognition MIDI Musical Instrument Digital Interface MIMD Multiple Instruction Multiple Data MIME Multipurpose Internet Mail Extensions MIMO Multiple-Input, Multiple-Output MIN Mobile Identification Number MINC Multilingual Internet Names Consortium
MIoD Mobile Info. on Demand MIRAGE Multidisciplinary Interest in Rural and General Health Education MIRC Magnetic Ink Character Recognition MIRS Motorola Integrated Radio System MITV Microsoft Interactive TV MLPS Multi Protocol Label Switching MMAC Multimedia Mobile Access Communication MMCS Multimedia Carrier Switch MMDS Multichannel Multipoint Distribution Systems MML Mobile Markup Language MMS Manufacturing Message Specifications MMS Multimedia Messaging Service MNP Mobile Number Portability MoD Multimedia-on-Demand MOO MUD Object Oriented MOT Multimedia Object Transfer MoU Memorandum of Understanding MOU Minutes of Use MPEG Motion Pictures Experts Group MPLS Multi-Protocol Label Switching MPP Mobile Party Pays MPP Mobile Proximity Payment MPT Ministry for Post and Telecommunication (Japan) MRS Managed Router Server MSAF Multimedia Services Affiliate Forum MSAN Multi-Service Access Network MSC Mobile Services switching Centre MSDL MPEG-4 Systems and Description Language MSFDC Microsoft First Data Corporation MSN Microsoft Network MSO Multiple Systems Operator MSP Multi Services Platform MSS Mobile Satellite Services MTA Mobile Telecommunications Africa MTC Multipurpose Community Telecentre MTS Maori Television Service (New Zealand) MUD Multi-User Dungeon MUSE Japanese HDTV standard MVDS Multipoint Video Distribution Service MVNE Mobile Virtual Network Enabler MVNO Mobile Virtual Network Operator MVPD Multichannel Video Programming Distributor MVS Managed Voice Services MW MediaWonderland
N&D Notification and Disallowance NAD Number Administration Deed (New Zealand) NADF North American Directory Forum NAI Network Access Identifier (China) NAL Network Access Licence (China) N-AMPS Narrowband Advanced Mobile Phone Service NAP Network Access Point NAP Network Applications Platform NAT Network Address Translation NBA National Bandwidth Inquiry NBSIG National Broadband Strategy Implementation Group (Australia) NCC New Common Carrier (Japan) N-CDMA Narrowband CDMA NCSA National Centre for Supercomputing Applications NDS News Digital Systems NEAC National Electronic Authentication Council NEST Network Embedded Systems Technology NFS Network File System NGI Next Generation Internet NGMN Next Generation Mobile Network NGN Next Generation Network NGO Non-Governmental Organisation NIC Network Interface Card NIFOTOS North Island Fibre Optic Transmission System NII National Information Infrastructure NIIF Network Interworking Industry Forum NIS The Joint Group on Network and Information Security NISC National Information Services Council N-ISDN Narrowband Integrated Services Digital Network NMoD Near Movie-on-Demand NMOS Normal Metal Oxide Semiconductor NMP Nokia Mobile Phone NMS Network Management Software NMT Nordic Mobile Telephone Standard NNTP Network News Transport Protocol NOC Network Operations Centre NOIE National office for the Information Economy NP Number Portability NPC National Purchase Corporation NRA National Regulatory Authorities NRIM Network Resource Information Model NRV Net Realisable Value NSF National Science Foundation NSP Network Service Provider
NTA National Transmission Agency NTIA National Telecommunications and Information Administration (USA)NTSC National Television Standards Committee NTT Nippon Telegraph and Telephone (Japan) NUSC Net Universal Service Cost NVoD Near-Video-on-Demand NZOA New Zealand On Air NZTBC New Zealand Television Broadcast Council NZTNAG New Zealand Telephone Numbering Advisory Group OA Office Automation OIBDA Operating Income before Depreciation and Amortisation OCR Optical Character Recognition OCTV Open Circuit Television ODA Office Document Architecture ODIF Office Document Interchange Format ODN Outback Digital Network ODP Online Digital Payments ODP Open Distributed Processing OECD Organisation for Economic Co-operation and Development OEM Original Equipment Manufacturer OFC Optical Fibre Cable OFCOM Federal Office for Communications (Switzerland) OFDM Orthogonal Frequency Division Multiplex OFDMA OFDM Access OLTP On-Line Transaction Process OMG Object Management Group ONC Open Network Computing ONT Optical Network Terminal OOA Object Oriented Analysis OOP Object Oriented Programming OPEX Operational Expenditure OPS Open Profiling Standard OPS Open Profiling Standard OPT Office des Postes et Telecommunications (French Polynesia) OS Operating System OSI Open Systems Interconnect OSP Online Service Provider OSP Operator Service Provider OSS Operating Support System OTAC Over the air Customisation PABX Private Automatic Branch Exchange PACONET Pan African Communications Network PACS Patient Archiving and Communications Systems PACS Personal Access Communications System
PACT Pacific Area Cooperative Telecommunications PACTS Public Access Cordless Telecommunications Services PAD Program Associated Data PAL Phase Alternate Line PAMR Public Analogue Mobile Radio PAN Personal Area Network PANAFTEL Pan African Telecommunications Network PANGTEL PNG Telecommunications Authority PAPL Permitted Attachment Private Line PAS Personal Access System (China) PATM Personal Automated Teller Machine PCMCIA Personal Computer Memory Card International Association PCN Personal Communication Network PCO Public Call Office PCS Personal Communication System PCWG Personal Conferencing WorkGroup PDA Personal Digital Assistant PDC Personal Digital Cellular (Japan) PDC Program Delivery Control PDES Product Data Exchange Standard PDH Plesiochronous Digital Hierarchy PDH Plesiochronous Digital Network PDI Product Data Interchange PDN Packet Data Network PDN Public Data Network PDP Parallel Distributed Processing PdS Personal dataSpace PfD Partnership for Development PGP Pretty Good Privacy PHP Personal Handy Phone PHS Personal Handy Service (Japan) PIC Personal Intelligent Communicator PICC Pre-subscribed Inter-exchange Carrier Charge PICs Personal Intelligent Communications PICS Platform for Internet Content Selection PIN Personal Identification Number PING Packet InterNet Groper PKAF Public Key Authentication Framework PKI Public Key Infrastructure PLC Power Line Communications PLMN Public Land Mobile Networks PMD Prime Media Developments PMR Private Mobile Radio PMT Packer-Murdoch-Telstra
PNCC Palau National Communications Corporation PNETS Public Non-Exclusive Telecommunications Service POC Push-To-Talk over Cellular POCSAG Post Office Standardisation Advisory Group PON Passive Optical Network PoP Point of Presence (Point-of-Presence) POP Post Office Protocol POS Point of Sale POTS Plain Old Telephone Service PPP Point-to-Point Protocol PPV Pay-Per-View PRA Primary Rate Access PRI/BRI Primary Rate Interface/Basic Rate Interface PR-ISDN Primary Rate ISDN PSE&G Public Service Electric and Gas Co (USA) PSMS Premium SMS PSPDN Packet Switched Public Data Network PSTN Public Switched Telephone Network PTA Policy Targets Agreement PTO Public Telecom Operator PTO Public Telecommunications Operator PTO Public Telephone Operator PTS Public Telecommunications Service PTT Postal, Telegraph and Telephone (operator) PTT Push-to-talk PVC Permanent Virtual Circuit PVR Personal Video Recorders PX Personal Exchange QAM Quadrature Amplitude Modulation QoS Quality of Service QPSK Quaternary Phase Shift Keying QSIG ETSI-developed ISDN signalling system RACE Research and Development Advanced Technologies R-ADSL Rate ADSL RAID Redundant Arrays of Inexpensive Discs RAM Random Access Memory RAMP Radio Access Mail Protocol RASCOM Regional African Satellite Communications Organisation RBOC Regional Bell Operating Company (USA) RCC Radiocommunications Consultative Council RCR Research and Development Centre for Radio Systems RCS Return Channel via Satellite RCTS Remote Community Television Services RDN Radio Data Network
RDS Radio Data System RDSS Radio Determination Satellite Services RE-ADSL Range Extended ADSL REP Regional Equalisation Plan RF Radio Frequency RFID Radio Frequency Identification RHO Regional Headquarters Operator RIM Remote Integrated Multiplexer RIO Reference Interconnection Offer (Belgium) RISC Reduced Instruction Set Computer RITT Research Institute of Telecommunications Transmission RLL Radio Local Loop RMU Remote Monitoring Units RNP Regional Network Provider RNZC Radio New Zealand Commercial R-OADM Reconfigurable Optical Add/Drop Multiplexer ROI Return on Investment ROM Read Only Memory RPC Remote Procedure Call RPP Receiving Party Pays RPR Resilient Packet Ring RPVI Reseaux Prives Virtuels Internationaux RSV Remote Stored Value RSVP ReSerVation protocol RTBX Real Time Bandwidth Exchange RTCP Real Time Control Protocol RTF Rich Text Format RTH Regional Telecommunications Hub RTIF Regional Telecommunications Infrastructure Fund RTP Real Time Protocol RUO Reference Unbundling Offer SAC South America Crossing SACCH Slow Associated Control Channels SADC Southern African Development Community SAFE South Africa-Far East (cable) SAM Short Audio Message SAN Satellite Access Node SAN Storage Area Network SAO Standard Access Obligations SAP Secondary Audio Planning SARFT State Administration of Film and Television (China) SAT South Atlantic Telecommunications Cable SATIX Super Area Transit Information Exchange SATRA South African Telecommunications Regulatory Authority
SBO Service-Based Operator SBS Small Business System SC/MU Single-Cell, Multi-User SCA Subsidiary Channel Authorisation SCADA Supervisory Control and Data Acquisition SCE Service Creation Environment SCLT Solomon Telekom Company Ltd SCP Service Control Point SCTP Stream Control Transmission Protocol SD-CD Superdensity CD SDDS Special Digital Data Service SDH Synchronous Digital Hierarchy SDL Specification and Description Language (ITU-T) SDMI Secure Digital Music Initiative SDN Software Defined Network SDNP Sustainable Development Networking Program SDSL Symmetric Digital Subscriber Lines SDTV Standard Definition TV (USA only) SDV Switched Digital Video SES Societe Europienne des Satellites SET Secure Electronic Trading SFM Switch Fabric Module SFN Single Frequency Network SGML Standard Generalised Markup Language SGT Secretaria General de Telecomunicaciones (Spain regulator) SHDSL Symmetric High-Speed Digital Subscriber Line SHF Super High Frequency S-HTTP Secure Hypertext Transfer Protocol SIA Satellite Industry Association SIM Subscriber Identity Module SIMD Single Instruction Multiple Data SIP Session Initiated Protocol SITA State Information Technology Agency (South Africa) SLA Service Level Agreement SLC Subscriber Line Charge SLT Single Line Terminal SMATV Small Master Antenna Television SMB Server Message Block SMDS Switched Multimegabit Data Service SME Small and Medium Enterprise SMIL Synchronised Multimedia Integration Language SMR Specialised Mobile Radio SMS Short Message Service SMS-C Short Message Service Centre
SMSCE SMS Centre Extension SMTP Simple Mail Transport Protocol SNA System Network Architecture SNET Southern New England Telecom SNG Satellite News Gathering SNHC Synthetic Natural Hybrid Coding SNMP Simple Network Management Protocol SNO Second Network Operator SOE State-Owned Enterprise SOHO Small Office Home Office SONET Synchronous Optical Network SOP Supplementary Order Paper (NZ) SP Service Provider SPA Strategic Partnerships Arrangement SPC Stored Program Control SPCL Service Providers Class Licence SPOTs Services and Products of Telstra SPT Soul Pattinson Telecommunications SPTA Shangai Posts and Telecommunications Administration SQL Structured Query Language SS Signalling System SSI Server-Side Includes SSL/SHTTP Secure Sockets Layer/Secure Hypertext Transfer Protocol SSP Service Switching Point SSS Specialised Satellite Services SSSO Specialised Satellite Service Operator STB Set-top Box STEP Standard for the Exchange of Product Marketing Data STEP Statewide Telecommunications Enhancement Program STP Shielded Twisted Pair STP Signalling Transfer Point STT Secure Transaction Technology STU Set-top-Unit SVC Stored Value Card SVC Switched Virtual Circuit SVoD Subscription Video-on-Demand SWIFT Society for Worldwide Interbank Financial Telecommunication TAC Telecommunication Administration Centre TACS Total Access Communication System (Cellular) TAD Telephone Answering Device TAE Trans-Asia-Europe (cable) TAF Telecommunications Advisory Forum TAP Transferred Account Procedure TAPI Telephone Application Preparing Interface
TARBS Television And Radio Broadcasting Services TASI Time Assigned Speech Interpolation TAT Trans-Atlantic Cable TAX Trunk Automatic Exchanges TC RES Technical Committee Radio Equipment and Systems TCAP Transaction Capabilities Application Part TCI Telecom Cook Islands TCNZ Telecom Corporation of New Zealand TCP Transmission Control Protocol TCP/IP Transmission Control Protocol/Internet Protocol T-DAB Terrestrial-DAB TDC Transparent Data Channel TDCC Time Division Cross Connect TD-CDMA Time Division CDMA TDD CDMA Time Division Duplexing CDMA TDD Time Division Duplex TDM Time Division Multiplexing TDMA Time Division Multiple Access T-DMB Terrestrial-Digital Multimedia Broadcasting TDOA Time Difference Of Arrival TD-SCDMA Time Division Synchronous Code Division Multiple Access TDSL Time Division Duplex DSL TDU Tube Distribution Units TECC Tasmanian Electronic Commerce Centre TEL Trans-European Line TENZ Telecommunications Exporters of New Zealand TET Trans-European Telecommunications (network) TETRA Terrestrial Trunked Radio (formerly Trans European Trunked Radio) TEX Transaction Exchange Limited TGNS Telstra Government Network Services TIA Telecommunications Industry Association TIDA Telecommunications Industry Development Authority TINA-C Telecommunications Information Networking Architecture
Consortium TIO Telecommunications Industry Ombudsman TIPHON Telecommunications and Internet Protocol Harmonisation over
Networks TIPIA TIPHON IP-telephony Implementation Agreement TISPAN Telecommunications and Internet converged Services and Protocols
for Advanced Networking TKIP Temporal Key Integrity Protocol TLD Top Level Domain TMN Telecommunication Management Networks TNSP Transmission Network Service Provider
TNZIA Telecom New Zealand International Australia TNZM Telecom NZ Mobile TPBN Telstra Notes Public Network TPC Trans-Pacific Cables TPOI Transmission Points of Interconnection TQIP Transmission Quality Improvement Program TRASA Telecommunications Regulators’ Association of Southern Africa TRI Technology Resources Industry TRIMS Traffic Information and Management Systems TSAG Telecommunication Standardisation Advisory Group TSAPI Telephone Switched Application Programming Interface TSKL Telecom Services Kiribati Limited TSLRIC Total Service LRIC TSO Telecommunications Services Obligation TTC Telecommunications Technology Committee TTC Tonga Telecom Commission TTS Telecom Transaction System TTT-Net Ten Telecom Tiphon-Net TTY Telephone Teletypewriter TUANZ Telecommunications Users Association of New Zealand TUP Telephony User Parts TVC The Value Channel TVE Television Espagnol (Spain) TVNZ Television New Zealand TVRI Televisi Republik Indonesia TVRO Television Receive-Only (satellite dish) TVSN TV Shopping Network UAWG Universal ADSL Working Group UCE Unsolicited Commercial Email UDP User Datagram Protocol UETA Uniform Electronic Transactions Act UGC User Generated Content websites UHF Ultra-High Frequency UICC User IC Card UIFN Universal International Freephone Number UIH Universal International Holdings UKERNA UK Education and Research Networking Association ULL Unbundled Local Loop ULLS Unconditional Local Loop Services ULSI Ultra Large Scale Integrator UMTS Universal Mobile Telecommunications Service UNDP United Nations Development Programme U-NII Unlicensed National Information Infrastructure UPT Universal Personal Telecommunication
UPTN Universal Personal Telecommunications Number URL Uniform Resource Locator USAID US Agency for Internal Development USAN United States African Network USAT Ultra Small Aperture Terminal USF Universal Service Fund USG Universal Subscriber Gateway USIM User Service Identity Module USO Universal Service Obligation USSD Unstructured Supplementary Service Data USTA United States Telecom Association’s USTTI United States Telecommunications Training Institute U-TDOA Uplink Time Difference of Arrival UTO Universal Transport Operations UTP Unshielded Twisted Pair UTRS UMTS Terrestrial Radio Access UTV Universal Cable Television UWB Ultra-Wideband UWCC Universal Wireless Communications Consortium V2oIP Voice and Video over Internet Protocol VAEIS Video and Audio Entertainment and Information Services VAMS Value-Added Mobile Services VAN Value-Added Network VARs Value-Added Resellers VAS Value-Added Service VBI Vertical Blanking Interval vBNS very high-speed Backbone Network Service VBTS Video Based Telecommunications Services VDSL Very High Data Rate Digital Subscriber Line VDT Video Dial Tone VEC Video Embedded Code VEIL Video Encoded Invisible Light VERONICA Very Easy Rodent-Oriented Net-wide Index to Computerised
Archives VICS Vertical Interval Control Signals VIP Video Information Provider VIS Voice Information Services VLAN Virtual Local Area Network VLSI Very Large Scale Integration (semiconductor) VMD Virtual Manufacturing Devices VMNO Virtual Mobile Network Operator VMO Virtual Mobile Operator VMS Voice Messaging Service VNI Voice Network Interface
VNNIC Vietnam Internet Network Information Centre VNS Virtual Network Services VoBB Voice over Broadband VoD Video-on-Demand VoDSL Voice over Digital Subscriber Line VOI Voice over the Internet VoIP Voice over Internet Protocol VoN Voice over Net VOP Visa Open Platform VoP Voice over Packet VoWLAN Voice over Wireless LAN VPDS Virtual Private Data Service VPLS Virtual Private LAN Service VPN Virtual Private Network VPPs Village Pay Phones VPS Video Programming System VR Virtual Reality VRML Virtual Reality Modelling Language VSAT Very Small Aperture Terminal VT/VTP Virtual Terminal/Virtual Terminal Protocol VTS Video Telephone Standard VXML Voice eXtensible Markup Language W3C World Wide Web Consortium Wacc Weighted Average Cost of Capital WAIS Wide Area Information Service WAN Wide Area Network WAP Wireless Application Protocol WAPI Wireless Authentication and Privacy Infrastructure WARC World Administrative Radio Conference WASC West Africa Submarine Cable WBT Web-based Training WBT World Business Traveller WCDMA Wideband Code Division Multiple Access WCIT World Congress on IT WCS Wireless Communication System WDM Wavelength Division Multiplexing WDM-PON Wavelength Division Multiplexing PON WiFi Wireless Fidelity WiFiRAN WiFi Radio Active Network WiMAX World Interoperability for Microwave Access WIN Wireless Intelligent Networks WINForum Wireless Information Networks Forum WIPI Wireless Internet Platform for Interoperability WipLL Wireless IP Local Loop
WIPO World Intellectual Property Organisation WISP Wireless Internet Service Provider WIZ Wireless Internet Zone WLAN Wireless Local Area Network WLL Wireless Local Loop WLNP Wireless Local Number Portability WME Wireless Multimedia Enhancements WML Wireless Markup Language WORM Write Once Optical Media WOS Web-On-Site WPA WiFi Protected Access WPAN Wireless Personal Area Networks WPBX Wireless PBX WPSS Wireless Private Subscriber Service WRC World Radio Communication WSP Wireless Service Provider WTDR World Telecommunications Development Report WTN Worldwide Television News WTO World Trade Organization WWW World Wide Web XML eXtensible Markup Language
Appendix 2: Checklist of revision requirements 2001/02 Appendices
Appendix 2: Checklist of revision requirements 2001/02 The brief for this project, based on the February 2000 Review report, outlined a number of areas that the project must address. The table summarises the approach taken.
Revision Requirement* *Some points abbreviated for table
Supplied Comment
New and additional units of competency
Yes Fifty three new units incorporated into both streams of the package. Listed in the ‘Summary of Revisions’.
Data casting, digital broadcasting, digital and interactive TV
Yes These fields – listed separately in the contract – have been combined on advice from various sources. Industry advice indicates these areas area covered in the existing units of competency. Units modified to better represent this.
Computer Telephone Integration
Yes This field is in rapid development. Several new units added to the Technical Stream. Industry advice indicates these areas area covered in the existing units of competency. Units modified to better represent this.
Cabling See comment
Cabling units have been modified. Consultation with the ACA and a range of Cabling industry stakeholders demonstrated that existing units covered all current requirements in the Cabling field.
Photonics Yes Five new units have been added. Further units should be considered as the technologies emerging in this field become established.
Communications See comment
This term is used in a diversity of ways to describe various aspects of the domain covered by the ICT Training Package. To that extent ‘communications’ is covered in a wide range of ways in the revisions supplied here.
Networking Yes – with imported units of competency
Some units imported into this field to address the convergence boundary between telephony networking and computer systems networks.
Revised competency standards for the Cabling Provider Rules
Yes Working in consultation with the ACA a number of the Cabling units of competency have been modified to reflect changes in the industry.
Assessment Guidelines Yes Modified in accordance with the Training Package Development Handbook, advice from ANTA and the needs of the industry and VET sector.
Appendices Appendix 2: Checklist of revision requirements 2001/02
Revision Requirement* *Some points abbreviated for table
Supplied Comment
Revised Cabling qualifications
Yes Changes to the Certificate III level qualifications to reflect demand and industry needs.
Expanded information on assessment including definition of workplace assessment and use of simulations
Yes Incorporated into the Assessment Guidelines
Elements, performance criteria and context of assessment rewritten to better reflect performance for a competent person
Yes This is covered by both the modified assessment guidelines and in changes made to units of competency
Range of Variables identify minimum requirements
Yes Ranges of Variables were modified to present only information critical to the specific unit.
Key competency and other foundation requirements met
Yes All modifications and additions were made within the established framework of key competencies and foundation requirements.
Competency units written to allow for introduction of new requirements
Yes Analysis of standards showed that this was largely the case. Some Tech Stream units adapted to address the convergence of telephony and computer systems
Competency units written to ensure relativity
Yes In the technical stream the relativities were largely confirmed as appropriate. Some new units were added and relativity issues addressed by grouping standards. In the Customer Contact stream relativities were addressed by rewriting a substantial number of units of competency
Imported units reflect their origin
Yes Either retained coding from original package or, where rewritten to meet specific needs, a clear reference to the original source
Review of qualification structures
Yes The new structures better reflect the needs of the various streams and fields covered by the Training Package.
New Qualifications Yes New qualifications have been added to both the technical and the Customer Contact streams
Updated qualification chart
Yes See qualification structures
Appendix 2: Checklist of revision requirements 2001/02 Appendices
Appendix 3: Steering Committee and stakeholder contacts 2001/02 The 2001/02 Project Steering Committee met regularly at milestones during the revision process. Meetings were generally held by teleconference. Minutes are available.
Steering Committee Membership
Rob Pruysers ACA (National) Michael Merange C & W Optus Training (National) Rodney Williams Telstra Advanced Learning (National) Allan Jones ACIF (National) Darryl Rye Southbank TAFE (Qld.) Trevor Conquest Conquest Communications (RTO-Qld.) George Tuffin Australian Cabling Assessors; ITC (WA) David Hammer Communications ITAB (NSW) Jeanette Pike Work Place Connect (Vic) Tracey Ellis T & D consult. NRMA (NSW) Bob Lamb Dep. Ed. Train. (VET) Qld. Reg Little Dep. Ed. Train. (VET) Qld. John Rodgers Training Design Consultants Ron Small Telstra (CAN) (National) Allan Connell Telstra (CAN) (National) Lex Batterham Assessor and Trainer (QLD) Harry Halliday Alcatel University (A/NZ) Nick Westley TAFE (NSW) Bevan Ramsden JB Hunter (NSW) Greg Hagger ETTA (Vic) John Dent Albany Business Telephones (WA) Tony Palladino EEQSBA (NUEITAB) (National) Cheryl Pyke Work Place Connect Lyndall Caddaye Work Place Connect Ros Eason CEPU (T&S) National Liz Web-Johnson Westpac (Call Centres) Alan Gordon Transfield Warwick Newson ANTA Ian Milner Milcom RTO (NSW) George Gertos C&C Div. Telstra (National) Deepak Khuller Alcatel (National) Glenda Sacre Dep. Empl. & Train. VET (Qld) Carolyn Sidney Dep. Empl. & Train. (VET) (Qld)
Stakeholder Groups The Australian Information Technology and Telecommunications Skills Network (AITTSN) participated on a ‘CC’ basis and provided support and input on a case by case basis.
Appendices Appendix 3: Steering Committee and stakeholder contacts 2001/02
AITTSN is a network of Industry Training Advisory Boards (ITABs)/Industry Training Councils (ITCs) implementing traineeships and Telecommunications and IT Training Packages, in states and territories.
AITTSN members communicated with stakeholders at a local level and coordinated the validation process at the local level.
Dominic Schipano CITT (National) Kathy Robertson Electro. Tech. & Util. Train. (NT) Shane Earls II TAB (SA) Mike McNabb EPIC Training.(Vic) David Morgan TACITPRITAB (Tas) Bill Roberts WA In.El.&Ut. ITC (WA) Allyson Wedrat Comms. IT & Print. ITAB (ACT) Ashley Ward Enabling Q. (Q) Leo van Neuren IT&Titab National Office Belinda Smith IT Train. Pack. Proj. Consult. (NSW) Cherry Cole IT Train Pack. Proj. Consult. (Vic)
State/Territory Training Authorities 2001/02 This group was also copied in on general emails for information purposes, as the states and territories have a key role in Training Package implementation and accreditation.
State and territory representatives participated in a number of local events, including validation meetings.
Janet Tkachenko ACT Paula Steenholdt Tas Karen Smith WA Sue Frazer SA Dennis Sutton NT Peter Dawson Qld Jan Kofron NSW Lynn Glover Vic.
Acknowledgements 2001/2 The customer contact sector and the technical sector of the telecommunications industry have been exceptionally helpful in the process of reviewing and revising the Training Package. Individuals in all states have contributed in the form of advice, information, reference materials and content. Particular thanks for material help in refining the ICT97 into the ICT02 version go to:
Ann Robinson – Centrelink for advice on the Customer Contact stream
Dominic Schipano, Gabriel Giofre, John Rodgers and Kevin Fothergill – CITT and TITAB and consultancies for advice on national apprenticeship centres, group training, cabling regulation, traineeships, apprenticeships, school-based programs and employment
Ian Stirling, Steve Besford and Dave Beaumont – Box Hill Institute for advice on the telecommunications and computer systems
Johanna Hetherington – ICS Consulting for assistance and extensive material support with the Advanced Diploma of Customer Contact Management
Appendix 3: Steering Committee and stakeholder contacts 2001/02 Appendices
Appendix 4: Focus groups and other contributors 2001–2007 The project managers acknowledge and thank all attendees at focus groups, consultations and validation meetings. All input was considered and in the end, had an influence in some way.
The industry and training sector advice and comment in 2007, comes on top of the extensive consultation involved in developing the original Training Package in 1996/7 and in conducting the later updates in 1999/2000 and 2002.
The following is a list of the major contributors for the 2007 update exercise.
Company First Name Surname Position ICT02 Radio
Tech DRT
Alex Richardson Electronics Teacher Yes
David Kazachkov Yes Yes Yes
ACMA Dominic Byrne Yes
ACMA Bruce Williams Yes Yes
ATS Craig Giles Support & Development Manager
Yes Yes Yes
Austar Hugh Ragg Training Operations Manager
Yes Yes Yes
Australian Defence Force - ARMY
Jason Jones Yes
Australian Defence Force - ARMY
Phillip Nelson Yes Yes
Australian Defence Force - ARMY
Liz Watt Yes Yes
Australian Defence Force - ARMY
Craig Butler Yes Yes
Australian Defence Force - ARMY
Shane Rogers Yes Yes
Australian Defence Force - ARMY
Michael Leeder Training Developer Yes Yes
Australian Defence Force - ARMY
Steve Williams Yes Yes
Australian Defence Force - ARMY
Wayne Gest Yes Yes
Australian Defence Force - ARMY
Eric Taylor Yes Yes
Australian Defence Force - ARMY
Jaros Manager Communications
Yes Yes
Australian Defence Force - ARMY
Ray Hunt Manager Communications
Yes Yes
Appendices Appendix 4: Focus groups and other contributors 2001–2007
Appendix 5: National Project Reference Group for ICT02 update project 2007
Name Organisation
Peter O'Connor Foxtel Craig Delahoy ABC Michael McGehan Infrastructure Services Queensland Rail Robert Landeros Austar Paul Budde Paul Budde Communication Pty Ltd
Rosemary Sinclair (alt: Elizabeth Lawler)
Australian Telecommunications Users Group (ATUG)
Anne Hurley (alt: Helen Bailey)
Communications Alliance (ACIF)
Angela Cacciotti (alt: Lyn Anderson)
Optus College
John Clifford Telstra Advanced Learning Professor Reg Coutts Telecommunications Society of Australia (TSA) Richard Hogg Australian Computer Society (ACS) – Vic Henry Louey CompTia Ros Eason Communications Electrical Plumbing Union (CEPU) –
Communications Division Liz Stafford OTTE/DET Victoria Craig Cornwall DEST Scean Kearns DCITA Klaus Bienert Box Hill TAFE Franco Salaun (alt. Agnes Vukovic)
TAFE NSW
Vic Rossi IBSA Dominic Schipano CITT
Appendix 6: Validation meetings, workshops, focus groups, web-based feedback and other activities Appendices
Appendix 6: Validation meetings, workshops, focus groups, web-based feedback and other activities In 2001 during the update and review activities, a number of validation meetings were held. These meetings presented an overview of the revisions to the Training Package, sought feedback and offered to supply attendees, or their nominees, detailed information about specific sections of the revised material. Attendees were invited to send detailed comments to the project team.
Feedback that raised serious issues has been documented in the Issues Register. A number of additional revisions were made as a result of the validation process.
In mid-2007, as part of the ICT02 update project activities, a number of industry workshops were conducted, mainly in the Eastern States due to budgetary constraints. Supplemented by focus groups, web-based feedback facilities, National Project Reference Group meetings, individual representations and references to earlier scoping project recommendations, these activities produced a range of updates which have been included in ICT02. As the 2007 project was an update, not a full review, changes were limited to those necessary to modernise the ICT02, pending a full review at a later date.
Most of the advice and recommendations received in these processes were relevant and included in the drafts which were then presented for validation.
