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Presents
Presents
Offer Your Guests a Better Stay While Boosting Your Bottom Line
• Nor1 provides a solution that gives you a safety net for your perishable premium room and suite inventory
• Create revenue in overbooking situations• Monetize and leverage room features• Drive demand to where it is most needed
guests are offered the opportunity to request a room upgrade for a perishable price at time of booking that is not awarded/confirmed until just before arrival.
How works
Online Booking – Hotel Confirmation Screen
eStandby® room offer is placed on the confirmation page
Pre-Arrival Email
Offer Page
Explanation of the eStandby® process
Guest selects their desired upgrades
Add+itional Revenue
Merchandize room features outside of your PMS/CRS with eStandby Add-ons.
Merchandising of ancillary products and services is an
increasingly common strategy to create property
differentiation.
Engage Guests All the Way to Check-In
Guest further educated on
eStandby®
Guest can access link to modify or
cancel eStandby®
request(s) up to 24 hours prior to
arrival date
Daily Property Awarding Responsibilities:
http://portal.nor1upgrades.com
1. Date Selection
3. Awarding
2. Requests per Upgradeable Room Type
Awarding an Upgrade
Denying an Upgrade
System Access• Click “Can’t access your account” • email [email protected]
Daily email Reminders are good,but daily checking is better.
www.nor1upgrades.com/admin
Online training is available for new hires, or simply as a refresher.http://www.nor1.com/training/
Tools for your Success
Next Steps & How much does it cost?
• IHG Corporate Pricing With Nor1IHG Corporate Pricing With Nor1
• Participation Agreement
• 100% of the first $1,200 in incremental awarded upgrades
• Thereon after property is billed monthly @ 20% of upgrade fees
• How Do I Get My Hotel Signed Up? http://www.nor1.com/ihg
• Or…contact VP of Business Development: [email protected]
Implementation Process
• Basic Data Form
• Daily Ops & Award Manager Training Presentation
• Hotel Reviews & Approves Content
• Go Live
Company Confidential.Do Not Copy or Distribute
© 2014 Nor1 Inc. All Rights Reserved
“Nor1”, “Powered by Nor1”, “Nor1 Upgrade Your Life”, “eStandby”, “eStandby Upgrade”, “Nor1 Upgrade”, “PRiME”, “Front Desk Integration”, and “eReach” are representative of
some of the logos and trademarks registered by Nor1, Inc.
Copyright © 2004-2014 Nor1, Inc. All Rights Reserved
The Nor1 system and/or its use is covered byPatent 7,249,062 B2 and other patents pending.
Thank You
