Implementing an
Operational
Intelligence platform at
Vodafone Ireland with
Zen
Michael Mullen | Vodafone Ireland
Mark Slinger | SysMech
5G World 2016
The changing environment of Operational Intelligence
Central
Intelligence
platform Central
Intelligence platform
Operational intelligence is no longer silo’d!
Remove operational silos
End-to-end and cross domain
Use one consistent data set
All data – network, IT & customer
Maximise automation and prediction
Future proof for NFV/SDN and 5G
5G World 2016
How Zen is supporting this change
We strive to give CSPs self-analysing, self-predicting networks that can in essence, look after themselves.
Real-time analytics to all
Automation and orchestration
Self-healing applications
Implementing an
Operational Intelligence platform at
Vodafone Ireland
CASE STUDY
The Operational
Intelligence challenges
we needed to overcome
at Vodafone Ireland
5G World 2016 6
RAN
CORE
Tx
Broadband
Home
phone
Handset
TV CEM
?
5G World 2016
Our journey
Small steps to Operational Intelligence
5G World 2016
Examples of what we
have achieved
Measurable optimisation of call quality and
coverage
5G World 2016
Identifying CSFB improvements per cell and
customer
Layering network performance & NPS
5G World 2016
Exploring fixed line network and customer issues
5G World 2016
Understanding IP Voice customer performance
5G World 2016
The Next steps
The next steps
Netperform
smartphone app
Customer care
portal
Improved understanding of
handset performance
Self-service including
network information
Automation
Closing the loop
Prediction & self-
learning
Identify future problem
customers & network capacity
limits
5G World 2016
Thank You !
5G World 2016