INFORMATION TECHNOLOGY PLAN Innovation – … IT Plan-v11.pdfis the vision for our evolving and...

2015-2016 INFORMATION TECHNOLOGY PLAN

Innovation – Commitment to Excellence in Public Service

Published by:

Sacramento County

Department of Technology

799 G Street

Sacramento, CA 95814

916.874.7825

July 2016

www.SacCounty.net

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County Mission & Vision

From Chief Deputy County Executive for Internal Services

From the Chief Information Officer

County Organizational Chart

IT Governance

Technology Organization

Hack4Sac

Awards & Recognition

Information Technology Standards

Contents

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Information Technologies Strategic Initiatives

Focus 1

Expand Electronic Access to County Services

Focus 2

Enhance the County’s IT Infratructure

Focus 3

Manage Internal IT Serivce Delivery from a Countywide Perspective

Focus 4

Ensure the County Operates in a Secured Techology Environment

Focus 5

Support Community Outreach and Technology Enablement

2016 - 2017 INFORMATION TECHNOLOGY PL AN

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Phil SernaDistrict 1

Patrick Kennedy District 2

Susan PetersDistrict 3

Roberta MacGlashan

District 4

Don NottoliDistrict 5

VisionA vision is a compelling conceptual image of the desired future.

This statement describes “what we want to be” in the twenty-first century.

Our Vision is for Sacramento County to be:

• A County that is safe, prosperous and provides quality public services

MissionOur mission statement defines why our organization exists.

It describes “what we want to do” for the community.

Our Mission for Sacramento County is to:

• Improve residents’ quality of life by providing cost-effective public services while

fostering economic health, regional cooperation and stewardship of community

assets.

ValuesThese values are the basic principles and beliefs for the County of Sacramento.

They govern the way we make and carry out our decisions.

Our Values for Sacramento County are:

• Honesty, integrity and respect for the individual

• Quality customer service

• Respect for cultural and ethnic diversity

• Clear communication and transparency

• Efficiency and fiscal responsibility

• Recognition of employee contributions

• Exploration of partnerships and collaborations

Adopted by Board of Supervisors on May 24, 2011

County Mission, Vision, & Values


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Chief Deputy County Executive for Internal Services Message

The Sacramento County 2016-2017 Strategic Information Technology Plan

is the vision for our evolving and dynamic IT operation. This Plan outlines the

importance of securely delivering IT services, but also remains flexible enough

to adapt to future technology needs.

Technology is integrated into nearly every facet of our lives and the County

is committed to transforming County services through technology, while

continually working to enhance mobile access to our services and information.

This IT Plan also recognizes the County’s stepped-up efforts to use technology

for community outreach including the support of local children’s charities and

schools though donations of surplus computer equipment and hosting a civic

technology challenge to enhance access to County services.

Through the strategic use of technology and investment in IT infrastructure, the

County will continue to provide effective and innovative services to residents.

David Villanueva

Chief Deputy County Executive for Internal Services


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Message from the Chief Information Officer

Each year, the Information Technology (IT) Plan frames our systematic approach

to streamline, modernize and optimize technology support services for

Sacramento County departments and residents.

I am pleased to report a completion rate of more than 80% for the projects

outlined in the 2015-16 IT Plan. Significant accomplishments included: hosting

the first Hack4Sac community engagement project; constructing a public safety

radio tower in the Sacramento Delta; implementing a private SacCounty cloud

solution; and completing numerous departmental technology projects.

For the 2016-17 IT Plan, we continue to set ambitious objectives that add value

to our customer departments and constituents, prioritize the modernization of

the County’s aging information systems, strengthen our information security

practices, and continuously improve overall service levels.

Building on the success of past years, we continue to set time aside for

community involvement as we plan for our 4th Annual Charity Golf Tournament

benefiting Sacramento County children charities, explore new partnerships

with community organizations, and support science, technology, engineering

and math programs in local colleges and high schools.

More than ever, the County uses information technology to engage residents

and provide them with easy access to County services. It is our strategic

investment in technology and infrastructure that also allows the County to

drive efficiencies and cost-saving measures. The Sacramento County 2016-2017

Strategic Information Technology Plan is the map for our evolving and dynamic

IT operation.

Sincerely,

Sacramento County Chief Information Officer


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Sacramento County 2016-17 Organizational Chart

Residents

District 1Supervisor

County Counsel

County Executive

AssistantCounty Executive

AirportsSanitation DistrictsProbation

Office of Financial Management

Agricultural Commissioner

Sealer of Weights& Measures

Environmental Management

Health & Human Services

Child Support

Human Assistance

Conflict Criminal Defenders

Public Defender

Cooperative Extension

Voter Registration

Clerk of the Board

County Clerk Recorder

Finance

General Services

Personnel Services

Revenue Recovery

Animal Care & Regulation

Community Development

Regional Parks

Transportation

Waste Management& Recycling

Water Resources

Technology

Coroner





Assessor District Attorney Sheriff

Chief Financial OfficerFinancial Management

Chief Deputy County ExecCountywide Services

Department Assignments

Chief Deputy County ExecInternal Services


Chief Deputy County ExecMunicipal Services


Indicates Elected Official

Legend

Indicates Line of Direct AuthorityIndicates Coordinative Relationship


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Chief Information Officer (CIO)The CIO is responsible for Sacramento County’s strategic use

of technology, managing the Department of Technology, and

working closely with County departments to implement IT

systems that improve business processes and enhance citizen

services. The CIO reviews the acquisition of IT services, systems,

and resources for consistency with established standards, and

works with the County Executive’s Office to secure funding

for IT projects. The CIO is also the County Chief Information

Security Officer (CISO).

Technology Advisory Group (TAG)The TAG coordinates the County IT projects, focuses on

priorities established by County leadership and advises the

CIO in developing countywide IT policies and standards.

Members of the TAG include: IT Division Chiefs, IT Managers,

and departmental managers responsible for IT. The TAG meets

quarterly and is chaired by the CIO.

COMPASS Steering Committee (CSC)The CSC makes policy decisions regarding the use of the

Enterprise Resource Planning (ERP) system, sets priorities for

implementing changes, communicates policies and decisions

countywide, and obtains the resources needed to accomplish

the COMPASS mission. Members of the CSC include: Chief

Deputy for the Internal Services departments, Department

Directors of Personnel Services, and Finance and General

Services. The CSC meets quarterly and is chaired by the CIO.

Geographical Information System (GIS) Steering CommitteeThe GIS Steering Committee recommends policies and

provides guidance for the application of Geographic

Information Systems technology in Sacramento County. The

committee advocates for shared resources, coordinated

integration and delivery of geographic information in order

to provide superior service to County departments and

constituents. The GIS Steering Committee meets quarterly

and membership is open to all departments.

Automated Permit System (APS) Steering CommitteeThe APS Steering Committee provides recommendations and

direction regarding the implementation, use and development

of available technology including, but not limited to, the Accela

Automation e-Government Systems Automated Permitting

System and Business License Module.

Integrated Justice Information System (IJIS) Steering CommitteeThe IJIS Steering Committee determines policy direction and

project approval for IJIS. The committee ensures that projects

are designed and implemented to meet the data sharing needs

of 19 stakeholder organizations related to adult and juvenile

criminal justice activities. A subcommittee of the Sacramento

County Criminal Justice Cabinet, the IJIS Steering Committee

is comprised of a technology committee responsible for project

development and implementation and a security committee

which provides oversight for criminal justice data security.

IT Governance


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To improve quality of life through collaboration, innovation and technology

Customer SatisfactionCommitment IntegrityContinuous Improvement and InnovationCollaborationAccountability

Department of Technology

Rami ZakariaChief Information Officer

Debra NadolnaOperations

Josh AbrahamIT Manager

Rich PowersIT Manager

Kurt ScheuermanIT Manager

James WheelerIT Manager

Ronnie RichardsGIS Manager

Jerry GrayIT Manager

Michael AndersonIT Manager

Heather WintersExecutive Secretary

Doug KudickIT Manager

Kin LauIT Mananger (Acting)

Ron BlackburnIT Manager

Joe HowardIT Manager

Kristin EcholsE-Government

Steve BairdCorporate SupportServices, COMPASS

Reddy GurramHuman Assistance

Robert SchultzHealth Services

Patrice DutcherFiscal Services

Tricia CoskerFiscal Services

Mark MusserIT Manager

Dave CefaluIT Manager

Corinna ZollarsIT Manager

Jeff VailIT Manager


Your preferred technology partner providing premier customer service experiences and

innovative solutions

Fulfilling our customer’s vision through effective use of technology

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Vision

MissionCore Values

Core Purposes

Partnering with Code4Sacramento, our local Code for America brigade, the Center for Digital Government and the Sacramento

Area Council of Governments, Sacramento County’s Department of Technology planned its first ever six-week long civic

technology engagement event called Hack4Sac.

Sacramento County has over 100 data sets available on our open data portal, data.saccounty.net. While the open data portal

has graphical visualizations for some data, other data sets are not easy for the public to consume. Our goal with Hack4Sac

was twofold:

• To encourage the local technology community to analyze our open data sets and help the

community consume it in a new way and

• Engage the community with County services in a new way.

Early in our planning, we invited County departments to join us in this civic engagement opportunity

to provide specific business challenges and prepare short idea pitches for our Kickoff Event.

On March 1, 2016, we hosted our Kickoff Event and introduced eight public-facing challenges from

departments with service delivery challenges. Many of these challenges had datasets available on the

open data portal; we encouraged participants to build solutions that would help the community understand

these datasets in a new way.

2016 First Place Winners - SacSOS.org

1st Place: SacSos.org, a mobile and web app that provides a consolidated listing of Human Assistance resources;

2nd Place: Polling Accessibility App, a web app that allows voters with specific needs to identify accessibility barriers at their

assigned polling place and identify alternative voting options;

3rd Place: The Human Assistance Resource Exchange app, an online platform that facilitates the donation process between

organizations with surplus equipment and individuals needing supplies.


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Information Technologies Strategic Initiatives

With more than 50 services available online,

www.SacCounty.net is our busiest public service

counter. Our newly implemented responsive design

portal provides easy access from any size device.

Focus Area 1: Expand Electronic Access to County Services

Goal 1: Enhancing Information & Community Access to County Services via the Internet

Whether from a smartphone or a desktop computer,

citizens experience a consistent look and feel when

accessing our online information and services. In

the next year, we will continue to make it easier for

citizens to engage with the County online.


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Our online inclusion objectives include:

• Create single sign-on system for County residents to

connect to the County web applications

• Create SacCounty app container for all SacCounty

apps and standardize look and feel

• Implement integration between Transportation’s

maintenance management system (Hansen) and

the 311 customer relationship management (CRM)

System

• Implement a mobile GIS viewer

• Expand County Cisco phone and Calabrio call

recording systems to the Human Assistance

CalWORKs Service Center

• Enhance My Benefits CalWIN to include electronic

signatures and email or text reminders for customers

• Develop a new 311 mobile app

• Develop a new Voter mobile app

• Develop In-Home Support Services (IHSS) electronic

forms

• Implement new narcotic assistance software for

Health and Human Services Primary Health


Sac County 311311 Communication Center: Provides the County’s non-emergency service to allow residents to report:• Abandoned vehicles• Garbage piles or illegal dumping• Graffiti• Pot holes• Stray, deceased or dangerous animals• Street lights• Abandoned shopping carts

The 311 Communication Center is the 24/7 answer-ing point for public service assistance. 311 averages 800 calls daily, more than 40 email inquiries and 12 mobile application service requests.

Your Connection toCounty Services

• Enhance policy and procedure tracking for

Child Protective Services

• Implement facilities management software for

Health and Human Services

• Enhance Cisco call reporting for Health and

Human Services

• Redesign the County Intranet portal and

departmental Intranet sites

• Redesign the SacCounty News site


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Celeb

rating 1M

Citizen Interations


Our business technology objectives include:

Airport• Upgrade emergency air traffic control tower ring-

down circuit

• Replace automated fuel accounting system plus

car wash

Clerk Recorder • Complete Phase II of County Clerk/Recorder

integrated system implementation to include

recording and cashiering

Community Development• Implement Online Permit Fee Estimator (Accela)

Finance• Complete property tax business requirements

project

• Create a Request for Proposal to replace the

ageing property tax system

• Upgrade document imaging storage

system(FileNet)

General Services• Implement Construction Management Daily Diary

System

Our second goal is to partner with County departments to become a strategic asset enabling them to drive business value and increase customer service through a digital business strategy.

Goal 2: Supporting Major Business Projects to Promote Growth

Probation• Upgrade document imaging storage system

(FileNet)

Revenue Recovery• Upgrade Debt Management And Collection

System (DMACS) infrastructure

Special Districts• Modernize Direct Levy Management System

Transportation• Upgrade transportation maintenance

management system (Hansen)

• Upgrade the right of way coordination system

Countywide• Upgrade document image storage system

(FileNet)

• Upgrade Intranet sites from SharePoint 2010 to

2013

• Select the new electronic payment vendor for the

County

• Integrate new credit card processing system with

existing systems


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Focus Area 2: Enhance the County’s IT Infrastructure

County of Sacramento’s Wide Area Network (CoSWAN)

architecture supports fully integrated voice, video and

data, and has a robust extranet environment, delivering

services and resources to over 160 (mostly law enforcement

and public safety) partners. Our network is a hybrid WAN

environment, acting as a service provider to these extranet

partners. To provide better service to both internal and

external customers, we are migrating from a legacy IP

network to Multi-Protocol Label Switching (MPLS). While IP

networks make routing decisions based on layer 3 address

information, MPLS affixes “labels” in between layers 2 and 3,

allowing for much more granular control of traffic flows and

better data security.

This new architecture allows us to implement Session Initiation

Protocol (SIP) and replace 38 ISDN circuits with two Ethernet

connections. Implementing SIP and decommissioning

the existing ISDN circuits reduces telephony costs by

approximately $180,000 per year; increases flexibility in call

capacity; makes all 30,000 County phone numbers routable

through multiple gateways; and enables a suite of new

collaboration services.

VoIP and data objectives include:• Implement Session Initiation Protocol (SIP)

trunking to deliver telephone services

• Refresh access layer router for MPLS customer

edge sites

Goal 1: Improving the Capabilities of the Voice and Data Networks

• Complete phase II of IV of the access layer switch

refresh

• Deploy Internet Protocol version 6 (IPv6) at the

perimeter and design address plan

• Complete Phase II of WAN layer refresh –

complete new gear migration from Asynchronous

Transfer Mode (ATM) / Time Division Multiplexing

(TDM) infrastructure [smaller bandwidth, more

costly transport service] to AT&T Switched

Ethernet (ASE) circuit [larger bandwidth, more

cost efficient transport service]

• Implement network security structural

recommendations from security architecture

assessment

• Refresh Skype for Business infrastructure

• Purchase additional storage for Downtown

NetApp infrastructure (data storage)

• Refresh Branch Center NetApp infrastructure

• Refresh Airport virtual server infrastructure

• Upgrade media distribution system to enable

sharing media at workstations and conference

rooms


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• Implement HADOOP (big data) enterprise

infrastructure

• Implement SOLR (indexing and search platform)

enterprise infrastructure

• Implement JIRA (issue tracking and task

management application) enterprise infrastructure

• Develop purchasing and asset management

application/process

• Implement departmental travel request, training

request, and travel reimbursement processes in

JIRA

• Implement departmental personnel processes in

JIRA including interviewing, on-boarding, and off-

boarding

• Develop process/application for tracking software

licensing

• Automate internal service request processes

for new virtual servers, databases, websites, and

System Center Operations Manager (SCOM)

monitoring

Goal 2: Improving the Cost Effectiveness and Utilization of IT Resources and Services

Utilization of IT resources and services objectives include:

In the next fiscal year, we look to better utilize our

existing technology solutions through extension to

additional business processes. This realizes cost savings

and staff efficiency, as we leverage familiar solutions

across multiple business units and processes.

• Review project management reporting needs

• Deploy GIS FME Server 2016 for internal and

external spatial workflows

• Upgrade WebEOC (emergency incident

management tool) with ArcGIS Online (geographic

information system/mapping software) integration

• Migrate SQL databases to the Shared SQL

environment

• Migrate to Oracle Service Cloud for 311

• Install and test SharePoint 2016

• Complete phase I of in-house developed

application upgrades


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Twitchell Island TowerThe Sacramento River Delta provides goods, services, and drinking water to 22 million Californians. Interoperability is imperative to support emergency operations during natural disasters.

The State Department of Water Resources awarded SRRCS and four neighboring counties a grant to construct a radio tower on Twitchell Island in the Delta to improve public safety communication needs. The tower is now complete and fully operational. A regional Delta Interoperable Communications exercise was completed in April 2016.

The Sacramento Regional Radio Communications System

(SRRCS) is a region-wide public safety communications

system resulting from a twenty-year partnership of many

governmental jurisdictions that have collaborated and

shared resources to develop and operate a state of the

art public safety communication network.

In January 2013, SRRCS began an eight year transition

from the analog radio system to a new Project 25 (P25 or

APCO-25) compliant system. P25 is a suite of standards

for digital radio communications for use by federal,

state, and local public safety agencies in North America

to enable them to communicate with each other during

emergencies.

In March 2014, SRRCS completed the first phase of the

P25 transition project. This highly successful project

accomplished the most difficult part of the transition to

P25. The core infrastructure was upgraded along with

Our radio communication upgrade goals include:

• Continue P25 upgrade by adding

12 new channels

• Upgrade the Folsom radio site for P25

compliance

• Research/recommend alternatives for

relocating the Walnut Grove site and document

implementation plan

Goal 3: Upgrading Countywide Radio Communications Infrastructure

the installation of six new P25 compliant channels.

The major work of the upgrade is done with Phase I, and

now SRRCS will turn its attention to adding capacity to

the P25 compliant system. Phases II, III, IV and V of this

transition project will add an additional 24 channels to

the P25 system. At the completion of Phase V, the P25

system will have a total of 30 channels available. The

transition project will be complete by the end of 2022-

2023 fiscal year.


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Featured Project

Focus Area 3: Manage Internal IT Service Delivery from a Countywide Perspective

Goal 1: Deliver IT Services in a Consistent Manner Countywide

By streamlining our daily tasks and revitalizing our internal systems, processes and practices, we create efficiencies

that lead to consistent IT services across the County. We reduce time spent on lengthy or redundant procedures and

eliminate time lost in order to find scattered information.

• Develop requirements for a countywide budget system

• Evaluate Internal Services departments forms for

automation and digital signatures

• Streamline vendor invoice processing

• Add special district contractors and board/

commission members to COMPASS (County SAP

Enterprise Resource Planning software) payroll

• Acquire and track County software license assets

• Implement service center technologies for

Department of Revenue Recovery

• Update technology policies in the Countywide

Administrative Policy Manual

Our organizational objectives include: Department of Human Assistance

• Redesign Human Assistance Intranet site

• SMART redesign for CalWORKS service center

• Implement an operational management dashboard

phase I and II

• Develop a Human Assistance Account

Management Database

• Standardize forms and redesign Kofax

Transformation Module (KTM) to process new

forms

• Implement Northwoods Lobby Management dashboard for lobby redesign

• Deploy lobby PCs and scanners for customer service excellence

• Implement customer information portal for service centers


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Focus Area 4: Ensure the County Operates in a Secured Technology Environment

Goal 1: Deliver IT Services in a Secure and Consistent Manner

In light of headline-grabbing information security breaches in the past few years, Sacramento County is on high

alert to protect our valuable information assets. Ever changing attack protocols require an adaptive multi-layered

defense strategy consisting of systems to protect the County’s perimeter, network, hosts, applications and data.

There is no silver bullet to prevent cyber-attacks; today’s cyber criminals are too persistent and adaptable to be

turned away by traditional counter measures. Our goal for the next year is to implement several programs to

enhance our information security posture.

• Implement phase I of privileged account management system (Active Directory accounts)

• Implement policy, staffing, and procedures recommended by security architecture assessment

• Roll out Mobile Iron mobile device management (MDM) countywide

• Roll out SacDrive (Kiteworks) countywide (Sacramento County cloud platform)

• Implement new countywide IT Acceptable Use Policy

• Complete Countywide IT security architecture assessment

Our organizational objectives include:


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Focus Area 5: Support Community Outreach and Technology Enablement

Goal 1: Develop Partnerships with Community Organizations

The Department of Technology takes pride in

supporting community charities through the County

Employee Giving Campaign. In October 2013, at the

CIO’s direction, the department held its 1st annual

Charity Golf Tournament to benefit two local children’s

charities -- The Sacramento Children’s Home and The

Children’s Receiving Home. The event raised more

than $24,000 and more than 25 vendors sponsored the

sold out golf tournament at Sacramento County’s Ancil

Hoffman Golf Course. Building on the success of the

first event, the 2nd annual Charity Golf Tournament

garnered 30 vendors and raised more than $62,000 for

the same charities in October 2014. Last year, the event

brought in more than $71,000. This continued growth

and success provided the opportunity to give to two

additional organizations: Court Appointed Special

Advocates (CASA) and the robotics program at the

School of Science and Engineering. The 4th annual

Charity Golf Tournament is planned for October 2016.

For many years, County surplus computing equipment

could only be disposed of through a recycling program,

even if the equipment was still in working condition. In

2014, the Board of Supervisors approved a donation

program; now working surplus IT equipment finds a

second home in community school districts, special

districts, and public non-profit charitable organizations

after removing the hard drive to ensure the security

of County information and returning to original

manufacturer state. We look forward to continuing

this donation program with the Department of

General Services in the coming year.

In the past year, the department has focused

on outreach to local colleges and universities to

provide technology internship opportunities. Eight

student interns in the areas of technical writing,

programming, network engineering and GIS have

been hired. Two former interns also accepted full-

time IT Analyst positions with the County in the last

year. The students bring a fresh perspective to the

teams and perform valuable work for the County.

Our community outreach goals:

• Hold 4th Annual Charity Golf Tournament

to benefit children’s charities in Sacramento

County

• Continue to expand collaboration

opportunities with local high schools and

colleges


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Awards & Recognition

Best of the Web - 1st Place Winner

Digital Counties Survey Winner – 3rd Place

Recognition from the Public Technology Institute

The Center for Digital Government announced Sacramento County’s website took first place honors in

its 2015 Best of the Web Award, County Portal

category. For 20 years they have recognized cities, counties

and states throughout the U.S. for their outstanding portal

websites. In addition, the county was recognized for the Best

of the Web Digital Government Achievement Award, which

looks at projects at the application and infrastructure level.

For this honor, the County won for its creation of the Sacramento County website: www.saccounty.net.

Sacramento County continues its upward momentum as a top digital leader,

securing third place in the Center for Digital Government’s 2016 Digital Counties

Survey. Nationally, Sacramento County is leading the way in IT-related initiatives

that involve citizen engagement, policy, operations and technology/data.

Sacramento County is one of three jurisdictions nationwide to receive the 2015 Tech Savvy designation.

Through this award, the Public Technology Institute recognizes local governments who represent a culture of

excellence through technology governance and enterprise-wide practices.

Sacramento County has also been designated as a 2015-2017 Citizen

Engaged Community in recognition for excellence in the County’s 311

Connect program.

The Public Technology Institute also recognized Sacramento County with 6

Technology Solutions Awards in Web Services and E-Government; Geographical

Information Systems; Public Safety and Emergency Management; Sustainability;

Data and Performance Metrics; and Cybersecurity. In addition, the County was

recognized with 5 Significant Achievement Awards.


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Information Technology StandardsHardware/OS Standards

Desktop HP / Dell

Notebook HP / Dell

Tablet HP / Dell / Samsung / Apple

Desktop Operating System Windows 7 / 10 Professional Edition

Server HP / Dell

Storage NetApp, HP

Phones Cisco VoIP

Network Printer HP

Software - Desktop

Word Processing Microsoft Word

Spreadsheet Microsoft Excel

Database Microsoft Access

Email Microsoft Outlook

Presentation Microsoft PowerPoint

Project Management Microsoft Project

Desktop Publishing Microsoft Publisher, Adobe Creative Suites

Internet Browser Microsoft Internet Explorer

Diagram Tool Microsoft Visio

PDF Software Adobe Acrobat

Computer Aided Drafting AutoDesk AutoCAD

Fax Software Xmedius Fax

Operating Systems Microsoft Windows

Optical Character Recognition Adobe’s Acrobat Standard or Pro

Streaming Media Format MP4 (for county created media)


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Communications & Network

Antivirus Trend Micro, IronPort, Sophos

Firewalls CheckPoint

Internet Blocking CheckPoint

Network Protocol IP

Network Topology Switched Ethernet

Public Safety/Local Govt. Radio Motorola P25

Remote Network Access Juniper for SSL VPN, NetMotion

Routers Cisco

Spam Blocker IronPort

Switches Cisco

Video Conferencing Microsoft Lync, Lifesize

Wireless Protocol 802.11 n/ac

Wireless Access Points Cisco/Meraki

Wireless Authentication Server Cisco RADIUS (no preshared keys)

Wireless Radio Infrastructure Dragonwave licensed, Ubiquity unlicensed (point to point)

Application/Website Development

Database Microsoft SQL Server, Oracle

Applications Development Microsoft Visual Studio

Internet / Intranet Microsoft SharePoint

Source Code Control Microsoft Team Foundation Server, Atlassian Bitbucket (Git)

SQL Source Code Management Redgate

Integration Atlassian Bamboo

Software - Desktop

Tablet Operating System iOS, Android, Microsoft Windows 10

Messaging — Conferencing Microsoft Lync / Skype for Business

Media Player Windows Media Player

Voice Recognition Dragon Naturally Speaking


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Software - Enterprise

Enterprise Resource Planning SAP

Utility Billing SAP

Agenda Management System Sire Technologies

Authentication and Directory Microsoft Active Directory

311 / Customer Relationship Manage-

ment (CRM)Lagan

Open Data Portal Junar

Applications Authentication Microsoft Active Directory

Enterprise Content

ManagementIBM FileNet

Web Content Management Microsoft SharePoint

Data Warehousing Microsoft SQL Server

Enterprise Service Bus Software AG webMethods

Scanning Kofax

Forms Classification &

SeparationKofax KTM

Collaboration Microsoft SharePoint

Virtual Server VMware

Permits - Licensing Accela

Call Center Cisco Unified Contact Center Enterprise

Badge Access C-Cure

Backup Software Snap Manager for NetApp, Symantec Back-Up Exec, ComVault

Business Intelligence Business Objects, Microsoft SharePoint Performance Point

Cashiering Accela Cashiering, POS

Online Credit Card Processing Official Payments

Data Reporting Microsoft SQL Server Reporting Services, Logi Analytics

E-Mail Microsoft Exchange

E-Mail Encryption IronPort / Cisco Registered Envelope Service (CRES)

Project Management BrightWork, JIRA

Task Management/Process Automation Atlassian


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Software - Enterprise

Enterprise Certificate Services Microsoft Public Key Infrastructure (PKI)

Fingerprint Scanning/ID Live Scan

Geographical Information

SystemESRI ArcGIS

Hard Drive Encryption CheckPoint

Help Desk ServiceNow

Microsoft Patch Management Microsoft System Center Configuration Manager

Network Load Balancer F5

Software/ OS Deployment Microsoft SCCM, Acronos, LanDesk

Permits/Business Tax Accela

Plant Maintenance SAP, IBM Maximo

Work Order/Asset Management Infor Hansen, IBM Maximo, ServiceNow, SAP

Server Monitoring Microsoft System Center Operations Manager

Server OS Windows Server 2008

Video Surveillance OnSSI

Voice Call Recording Calabrio

Speech Analytics Calabrio

Workforce Management Calabrio

Voice Mail Cisco Unity

Vulnerability Scanning Rapid 7

Web Server Infrastructure Microsoft IIS, Apache Tomcat

Wireless Security Min of 128 bit encryption via WPA2, or IPSEC (on separate network)

Policy Exceptions:

Deviations from the IT Standards established for the purchasing of IT products and services shall require the Depart-

ment Director and the Chief Information Officer approval.


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Phil Serna, 1st DistrictPatrick Kennedy, 2nd District

Susan Peters, 3rd DistrictRoberta MacGlashan, 4th District

Don Nottoli, 5th District

Navdeep S. Gill County Executive

County of SacramentoBoard of Supervisors

2016

Published by:

Rami ZakariaChief Information OfficerCounty of Sacramento

799 G Street, Suite 709

Sacramento, CA 95814

[email protected]

916.874.7825


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