Information Technology Services

Monday August 27, 2012

Samuel Merritt University2012 Faculty Orientation

Blair SimmonsDirector, Information Technology Services

IT Services – What We DoSERVICE DESCRIPTION

Administrative Information Systems Student/Alumni Records, Financial Aid, FIA, Student Health Systems

Business Equipment Printers, Copiers, Fax Machines, Scanners, OMR Readers

Classroom Technology and Media ServicesMultimedia Systems, Multimedia Support, Video Production, Video Conferencing

Computer Labs Computers Located in library, open access lab, and restricted use lab facilities

Computer Networking LAN, WAN, intranet, and internet services on all campuses

Computer SoftwareLicensing, maintenance, functionality assurance, deployment, and technical support of software applications licensed to the University

Directory ServicesMaintenance and publication of internal employee and student contact information

Email Email services for Faculty, Staff and StudentsMobile Communications Phones and PDA's for qualified employees

Personal Computers Desktop and mobile computers for full time employees

Telephone Services (Learning Centers) Telephone services on Sacramento, San Francisco, and San Mateo campuses

User Access/User Security Provision and maintain user identity and access to information systems

User Technical Support Helpdesk services for faculty, staff, and students

Web Sites/Web ApplicationsHost, manage, and support the University's website and custom web applications

Wireless Networking Provide wireless networking on all campuses

Other Technology Services

SERVICE DEPARTMENT PHONE NUMBERBlackboard and Canvas Learning Management Systems Academic and Instructional Innovation 510.869.6836, option 1

Campus Security/Surveillance Systems Facilities 510.869.1505

ID Badges Facilities 510.869.1505

Library Online Articles and Indexes Library Services 510.869.8900

Library Online Public Access Catalog Library Services 510.869.8900

Microsoft Office Application Assistance PC Helps 877.897.8107

Respondus Lock-Down Browser Academic and Instructional Innovation 510.869.6836, option 1

Telephone Services (Oakland Campus) Facilities 510.869.1505

Turning Point Audience Response Systems Academic and Instructional Innovation 510.869.6836, option 1

What’s New

•We’ve Moved!•Media Services join ITS• Lifetime Access for Alumni•Canvas Learning Management System•Par Score Test Scoring Software• Student Attendance Certification –

interface enhancements

IT Services New Office Location

Par Score Training DatesCampus Date and Time Location

San Mateo Wed. 9/5: 9am – 1pm 2nd Floor

Oakland * Fri. 9/7: 9am – 1pm Peralta MOB 4005

Oakland * Wed. 9/12: 9am - 1pm Peralta L830

San Mateo Fri. 9/14: 2pm – 5pm 2nd Floor

Sacramento TBA TBA

* Oakland training sessions open to the first 25 registrants each day. Register online at: https://www.samuelmerritt.edu/information_technology/parscore_training

What’s Coming

• Video and Web Conferencing• Simulation Center Expansion• iPads• Epic E.H.R. System• Cloud-Based File Storage•Website Redesign

Website Preview

SMU on Facebook

www.facebook.com/SamuelMerrittUniversity

Security: Protecting Against Information Theft• Securing your Workspace

• Computer Disk Encryption

• Email Encryption

• USB Device Encryption

• Keeping your Computer Safe

Getting Help

ITS Helpdesk

helpdesk@samuelmerritt.edu510-869-6836

www.samuelmerritt.edu/helpdesk

Questions