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Infor|Lawson RQC & Staples Access Request Process
Training
WHY ARE WE DOING THIS? As part of Supply Chain Management’s
vision to "fill the hands that heal," Supply Chain IS analysts are
standardizing access to Infor|Lawson RQC (Requisition Center) and
Staples ordering. Standardizing access requests will:
• Facilitate faster service turnaround • Enhance stewardship •
Improve setup accuracy
By having one shared work queue for all Infor|Lawson RQC and
Staples access requests, Supply Chain IS analysts will be better
able to deliver excellent customer service.
If you have questions, please contact Michael German, manager,
Supply Chain Management Information Systems, at
[email protected].
OLD PROCESSES RQC Access Request Under the current process,
Requesters submit requests for RQC access using:
1. A PDF form. This form is filled out by the Requester and
emailed to a core leader for approval. Once the form is signed by
the core leader, the form is scanned and emailed to Supply Chain IS
analysts.
2. Requesters can also request RQC access by emailing their
information to Supply Chain IS analysts and cc’ing their core
leader.
3. Another way to request RQC access is through an ITSM or
Service Catalog request. These requests are then forwarded to
Supply Chain IS analysts.
Staples Access Request Renton caregivers use a form on
SharePoint to submit requests for Staples access.
mailto:[email protected]://in.providence.org/wamt/facilities/swwa/stpeter/departments/Supply%20Chain%20Management/PSPH%20Documents/Forms/AllItems.aspxhttp://in.providence.org/sss/departments/services/Pages/StaplesAccessRequestForm.aspx
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New Process The new process will use a new SharePoint form for
all Infor|Lawson RQC and Staples access requests. As a result of
this change:
1. The PDF form, ITSM/Service Catalog and email requests will
not be used anymore to submit access requests.
2. As of October 21, the Staples Advantage form will not be
available for Staples access.
Please note that, if you already have RQC and/or Staples Access,
the new SharePoint form process will not change your current access
and no immediate action is needed.
Infor|Lawson RQC and Staples Access Below is the description of
how to submit a request for Infor|Lawson RQC & Staples Access
under the new process.
1. Go to the Supply Chain Customer Service Page (see Figure
1).
2. Click on the Infor|Lawson RQC & Staples Access link.
Figure 1 - Supply Chain Customer Service Page
https://sssteams.providence.org/sites/scm/SitePages/OSCMCustomerSvc.aspx
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3. Click on the Account Support for Infor|Lawson RQC Account and
Staples Account link located on the Supply Chain Customer Page (see
Figure 2).
Figure 2 - Supply Chain Customer Service Page
4. Use this form to submit New, Change or Troubleshoot Requests
(see Figure 3) for an RQC Account and/or a Staples Account, as well
as request RQC Access and/or Staples Access (see Figure 4).
Figure 3 - New Form – Selecting Request Type
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Figure 4 - New Form – Selecting Account Type
5. Once a Requester submits a request using the new form, the
caregiver’s core leader will receive an
email stating that the request was submitted and needs to be
approved.
6. After the SharePoint form is approved by the core leader,
access requests will be automatically routed to Supply Chain IS
analysts.
7. Supply Chain IS analysts will validate the accounting units
on the Staples Access Requests
(New/Change/Troubleshoot) to ensure only active accounting units
are submitted to Staples.
Submitting an Infor|Lawson RQC Access Request As mentioned
above, a Requester will be able to submit three different request
types (new, change and troubleshoot) related to RQC access. There
are three different Infor|Lawson RQC forms for submitting each of
these request types.
Header Section Each form has a header section, which allows the
Requester to select the request type and access type by clicking on
the dropdown menu. Once the New Account request type is selected, a
Requester will select the RQC Account as its account type.
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Selecting the Request Type (see below) will enable the Account
Type option to be selected.
Once the appropriate Account Type is selected, the rest of the
form is enabled.
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If the request is urgent, a Requester should also check the
URGENT check box. This will enable the Requester to describe the
reason for the urgency. This option should only be used to expedite
processing of the request in the case of a sudden change to a
caregiver’s status or access and should not be used as a result of
a Requester’s failure to submit the request in a timely
fashion.
New Account The form for the New Account has three sections.
Header, User Information and RQC Set-up.
Header See Header Section for details.
User Information The User Information section is where the
Requester enters employee-related information, which is essential
to building RQC Access.
RQC Access Set-up The RQC Access Set-up section is where the
Requester enters information, which is needed for Supply Chain IS
analysts to build an account in Infor|Lawson (ProvConnect).
Please avoid filling out the form with generic information. For
example, the facility/clinic field needs to be the correct
facility/clinic name of where the caregiver is physically located.
This will help Supply Chain IS analysts build the RQC Access
properly.
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Change Access Header See Header Section for details.
Request Details For the RQC Access Change Request, Supply Chain
IS analysts need the following information to find a caregiver’s
information in Lawson in order to apply the requested changes
described in the Change Needed field.
Troubleshoot Access Header See Header Section for details.
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Request Details For the RQC Access Troubleshoot Request, Supply
Chain IS analysts need the following information to find a
caregiver’s information in Lawson in order to apply the requested
changes described in the Issue Description field.
Submitting a Staples Access Request New Access Header See Header
Section for details.
User Information The User Information section is where the
Requester enters employee-related information, which is essential
to building Staples access.
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Staples Set-up The Staples Set-up section is where the Requester
enters information needed for Staples to build a link between the
caregiver, the order delivery location and the department that will
be charged for orders.
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Change Access Header See Header Section for details.
Request Details For the Staples Access Change Request, the
Staples account representative needs the following information to
find a caregiver’s information in the Staples system to apply the
requested changes described in the Change Needed field.
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Troubleshoot Access Header See Header Section for details.
Request Details For the Staples Access Troubleshoot Request, the
Staples account representative needs the following information to
find a caregiver’s information in the Staples system in order to
apply the requested changes described in the Issue Description
field.
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WHY ARE WE DOING THIS?OLD PROCESSESRQC Access RequestStaples
Access Request
New ProcessInfor|Lawson RQC and Staples AccessSubmitting an
Infor|Lawson RQC Access RequestHeader SectionNew AccountHeaderUser
InformationRQC Access Set-up
Change AccessHeaderRequest Details
Troubleshoot AccessHeaderRequest Details
Submitting a Staples Access RequestNew AccessHeaderUser
InformationStaples Set-up
Change AccessHeaderRequest Details
Troubleshoot AccessHeaderRequest Details
