29
ING blockchain journey Andrei Baghiuc | Chris Sunderman ICISA Autumn Meetings 28 September 2017
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ING blockchain journey
Andrei Baghiuc | Chris Sunderman
ICISA Autumn Meetings 28 September 2017
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ING WB to ideate and execute innovation projects like a start-up
Transformation Enable WB to deliver a differentiating client experience
Acceleration Improve effectiveness of innovation by reducing risk and
accelerate go-to-market
Develop & manage
Innovation
Community
Develop people
skills and
competencies
Create a center of
expertise on
business to
business innovation
Generate &
aggregate
innovation ideas
Accelerate WB
innovation
Initiatives (business
& Corporate)
Develop external
Innovation
Partnerships
GO
AL
S
OB
JE
CT
IVE
S
VIS
ION
Empowering people to stay a step ahead in life and business
PU
RP
OS
E
INCREASE THE PACE AND IMPACT OF INNOVATION In 2020, 10% of revenue from products, services or business that did not exist in 2015
In 2020, 10% of clients using products or services that did not exist in 2015
In 2020, 10% cost reduction vs 2015 through internal innovation
TA
RG
ET
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Foundations of PACE
Faster time
to market
Focus
through
prioritisation
Fixed
short
iterations
Fast
experimentation
MVP
Building
Entrepreneurial
leadership
Innovation
accounting
3 lenses:
desirable, feasible
and viable
Divergence /
convergence
Multidisciplinar
y teams
Rapid
prototyping
Design
Thinking
Lean
Startup
Agile
Scrum
Empathy Coming up with
innovative solutions Validated
learning
Entrepreneurshi
p
PACE combines Design Thinking, Lean Startup & Agile Scrum into a single
process.
Design thinking is a human-centred
approach to problem solving.
By collaborating across disciplines, teams
explore what people desire, what is financially
viable, organisationally possible and
technologically feasible.
Agile Scrum is a software development
methodology that replaces sequential
development with an iterative and adaptive
approach. Scrum is a subset of Agile: a
lightweight framework for agile development.
Scrum uses development cycles called Sprints
that help teams respond to unpredictability and
maximise productive time.
Lean startup methodology is a method for
guiding you toward the best solution for your
customer problem. It provides a framework for
project decision making:
where and when to turn, when to persevere, and
how to progress with velocity by running
experiments continuously validated with
customers.
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Journey of ING and Distributed Ledger Technology
The unrelenting acceleration of the DLT ecosystem
2016
The year of
Experimentation
2017
The year of Live
Pilots
2015
The year of
Blockchain Hype
2008 – 2014
Bitcoin
Development
Initial Blockchain
exploration team
confirms the
opportunity
Blockchain Program
is established;
delivers 27+ POCs;
focuses on
increasing expertise
on multiple
distributed ledger
technologies
Blockchain
Program adopts
the PACE
innovation
methodology;
targets live pilots
by capitalizing on
industry leading
expertise Source: Gartner Technologies
Journey of the ING Blockchain Program
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What is the ING blockchain program ?
ING sees collaboration across the financial industry and with other (technology) partners as an essential ingredient to
create industry standards and become successful.
In-house
Experimentation
and FinTech
collaboration
Joint exploration
With other banks,
technology
providers and
other partners
Consortia
With global
reachability and
influence
Creating minimum viable ecosystems in order to unlock mass-scale value by aligning the program with the PACE methodology framework as well as being able to accurately evaluate the use-cases and
their feasibility.
Objective of the blockchain program
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The potential Why are we looking into it?
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Necessary functionalities of ledgers
The problem with both traditional and electronic ledgers:
The ledger should be in one place while we want to do transactions in many places simultaneously
Origin (Provenance)
Finality Auditability
Order
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Status Quo: Duplication of data leads to inconsistencies
https://r3cev.com/blog/2016/8/24/the-corda-non-technical-whitepaper
• Costly Matching • Extensive
Reconciliation • Source of systemic risk
• Gains in matching efficiency • Need for some reconciliation
remains • Standardized messaging
• Ideal situation • Near - Real time access to the
shared reality • Standardized messaging
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What does blockchain mean to us?
“A distributed ledger is a system that allows
parties who don’t fully trust each other
to come to consensus about the
existence, nature and evolution of a set
of shared facts
without having to rely on a fully trusted
centralized third party.”
Richard Gendal Brown, R3 CTO
Consensus
Provenance
Immutability
Finality
Blockchain at ING: https://www.youtube.com/watch?v=uphngE7oPQs
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Distributed Ledger Technology has great potential
http://www3.weforum.org/docs/WEF_The_future_of_financial_infrastructure.pdf
Operational simplification
Regulatory efficiency improvement
Counterparty risk reduction
Clearing and settlement time reduction
Liquidity and capital improvement
Fraud minimization
Potential via Dan Oswald, hrhero.com
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P2P Network
Consensus Crypto Blocks Tokens
o Digital
Currencies
o Digitization
of assets
Digital
Currency
o Immutability
Blockchain
o Security
o Privacy
o Replication
o Auditability
o Connectivity
o Decentralization
Distributed Ledger Technology
Distributed Ledger Technology overview
Key Component
Benefit/ Functionality
Examples
Implementation
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The blockchain and distributed ledger
platforms that led us to this exciting moment
were never designed to solve the
problems of financial institutions and do not
meet our needs.
https://r3cev.com/blog/2016/8/24/the-corda-non-technical-whitepaper
Keep in mind …
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The approach What is going on ?
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Different strategies in blockchain
A. Internal education
• Large number of POCs • Build internal expertise
• Partner with tech suppliers • Increase organizational
awareness
D. Low hanging fruit
• Capitalize on current tech maturity to enter new markets
• Maintain current business models and practices
C. Tech conservative
• Wait for tech maturity • Engage only by providing subject matter
expertise • Small resource commitment
B. Setting Standards
• Very active in industry consortia/WG • Engage with regulators
• Collaborate with academia • Open source / whitepaper
contributions
Strategies
ING
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Following the PACE
methodology
Applying a question
framework
Engaging closely with
stakeholders
• Market Research
• Fintech Scouting
• Continuous engagement (both
internal and external)
• Engage subject matter experts
• Evaluate a project’s fit
• Prioritize based on scoring
• Begin execution with PACE
• Each team has : sponsor,
initiative lead, developer and
PACE coach.
• Sponsors act as gatekeepers
at each stage
• Advance, pivot or stop if
necessary
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Hyperledger
Digital Asset
Holdings
R3
Enterprise Ethereum Alliance
Betaalvereniging
European Banking
Federation
Post Trade Distributed
Ledger group
CWI
European Central Bank
Blockchain Core
Competence Centre
EIT Digital
European Banking Authority
The collaborative ecosystem: consortia, working groups, regulators, academia
Accelerate Innovation – ING PACE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Vision sketched
VALIDATED VISION
ING: “I found a customer/market
opportunity that might be
commercially viable”
Best practices KPI: Compelling vision
VALIDATED MVP AND MARKET
Customer: “I repeatedly use and
recommend this solution to others”
Best practices KPI: Retain 40% of
users month by month 40% of users
would be very disappointed without
solution
VALIDATED PROBLEM
Customer: “I have this problem and
really want to have it solved”
Best practices KPI: > 40% of targeted
segment acknowledge significant
pain/gain exists
VALIDATED OFFER AND VALUE
Customer: “I want this solution,
where can I buy it?”
Best practices KPI: > 40% of our first
test clients would be very disappointed
without solution
VALIDATED LAUNCH AND GROWTH ING: “I have a profitable scalable
business model and continuously
optimise my conversion rates.”
Best practices KPI: Conversion rate
Validated current customer journey Designed new customer journeys Designed service blueprint Validated and adapted service blueprint
Ranked customer profiles based on context and market
Validated customer pains, gains, jobs Validated pain relievers, gain creators and related products/services
Validated value proposition Validated sustainability of the value proposition
Investigated and understood key trends; market, industry and
macroeconomics forces around business challenge
Validated customer segment(s) Validated value proposition for
customer segment
Validated all the elements of the business model Validated sustainabilitity of
the business model(s)
Explore & define high-level vision and hypotheses of initiative
Define & validate key hypotheses for problem fit phase
Define & validate key hypotheses for solution fit phase
Define & validate key hypotheses for market fit phase
Build product / pilot to implement solution and adapt for growth
DISCOVER Define compelling vision
PROBLEM
FIT Problem definition for
customer segment
SOLUTION
FIT Solution response for
customer problem
MARKET
FIT Business potential
validation
SCALIN
G Search potential
for growth
P
AC
E
pro
ce
ss
B
usin
ess
m
od
el
de
live
rab
le
Va
lue
p
rop
ositio
n
de
live
rab
le
Se
rvic
e d
esig
n
de
live
rab
le
Sta
ge
cri
teri
a
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The execution
What are we doing ?
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Achievements of the blockchain program
200+ Fintechs researched within the ING Fintech Blockchain Radar
10+ Workshops per month, on average
30+ Proofs of Concepts (completed and ongoing), across
7+ Business areas while being part of
12+ Industry collaborative groups, and attending/delivering
300+ Colleagues informed and engaged in the Blockchain University
600+ Subscribers to our Blockchain Newsletter
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Experiment description:
• After Winning the Bootcamp in June, Easy Trading
Connect assembled a team who started working in the
ICEC in September with the mission to revolutionize
Commodity Trade and Finance with Blockchain.
Hypothesis:
• Commodity traders and trade finance banks are looking
for ways to reduce costs, risks and time to their
transactions, however, they still rely on paper and
outdated document checking procedures.
Lessons Learned
• https://www.youtube.com/watch?v=OCd2N_jxSxg&t=236s
Easy Trading Connect
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Project LEIA (R3)
Experiment description:
• Project LEIA aims to build and evaluate a proof-of-concept of a self-sovereign
identity on a shared KYC utility using distributed ledger technology.
• It also aims to build an initial identity model using smart contracts and
intends to lay the foundation for future identity related projects.
Hypothesis:
• The project is able to simulate the identity instantiation process of both a
legal entity and natural person, enrichment of the identity with KYC data and
identity attestations by third-parties.
• The project will demonstrate the process of identity verification by banks
and fulfil their basic KYC requirements of new customer onboarding.
Lessons Learned
• The concept is viable and this implementation has some advantages over
existing systems
• Access control and confidentiality need to be improved
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Project BRAVO (R3)
Experiment description:
• Project Bravo aims at creating a High Quality Liquid Asset(HQLA)
marketplace based on DLT
• The operating model involves modelling Digital Collateral Receipts (DCR) on
R3’s Corda distributed ledger.
Hypothesis:
• A DLT implementation of a DCR marketplace is viable and provides benefits
compared to existing solutions in terms of speed and transparency.
Lessons Learned
The project demonstrated the ability to create a digital collateral receipt lending
market, designed to achieve the following benefits:
• Help market participants redistribute liquidity more effectively and more cost
efficiently
• Enhance regulatory transparency of collateral chains
• Mitigate systemic risk by enabling orderly default unwinds
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Project Thredbo (R3)
Experiment description:
• Project Thredbo aims to create an interoperability layer between Corda and
Calypso systems.
• In this phase of the project, trade matching for FX spot on DLT was
implemented
Hypothesis:
• A DLT implementation of FM Back-office infrastrure can reduce risks and
inefficiencies.
Lessons Learned
• Through this succesful POC, valuable insight was gained on how to ensure
interoprability between existing infrastructure and DLT based systems
• How to model FX settlement confirmations in Corda Smart contracts
• Confirmation that this implementation would significantly reduce operational
risk
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Project eLoC (R3) Experiment description:
• Project eLoC is a single-phased project designed to model the end-to-end letter
of credit (LoC) process flow on Corda, R3’s platform for DLT
Hypothesis:
• Legally enforceable digital documents, including B/Ls, can be created and used
in this process, from both a legal and technological perspective.
• Use of an existing document matching technology to match a B/L, invoice and
certificate of origin, and other documents to be determined
Lessons Learned
• eLoC is a simplification of traditional LoC too simple
• Next phase required:
• interoperability by processing a LoC across 2 distributed ledgers
• provide richer LoC functionality by adding additional actors and
documentation to the eLoC project project Voltron
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Project Voltron (R3) Experiment description:
• Project Voltron is phase 2 of eLoC, with significant changes:
• addition of a confirming bank
• a user interface with a technology provider (CGI)
• addition documentation (PO, Certificate of Origin and insurance, packing
list), amendments and discrepancies
• Processing of letter of credit across two ledgers: Fabric and Corda
Hypothesis:
• Solution will provide a simplified customer experience and greater straight
through processing across traditionally fragmented business networks
Lessons Learned
• Validation of interoperability by processing a LoC across 2 distributed ledgers
• Voltron confirmed that adding richer functionality to eLoC is possible.
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Take away
What to watch for?
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Anticipated hurdles
Scalability Interoperability
Confidentiality Privacy
&
Central Bank currency
issuance on DLT
Smart contracts legal
enforceability
Liability sharing on a
distributed platform
Technological Regulatory
No R&D pedigree Urgency trumps
importance Deal & Process Driven
Organizational
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Educate, engage and go!
Break through the hurdles
Build expertise and don’t act in isolation
Regulators Technology Organisation
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Thank you!
