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Ingram Micro | Professional ServicesSCORE Profitability with IM Link
John RedmanManager of Professional Services Operations
August 9, 2013
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2
Agenda
■ Introduction to IM Link■ About SCORE■ What’s in it for ME?■ Professional Services programs■ IM Link Resources
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3
IM Link – Your Connection to ServicesVAR Resellers MSP Vendors
serv
ice
prov
ider
s
IM Reseller Partner Network IM Vendors Partner Network Staffing Partners
< I M L i n k >
IM Professional Servicescust
omer
sse
rvic
es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-Remarketing
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www.IngramMicroLink.com
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■ Extend Technical Competency■ Bundle Product and Services
S kuableC ustomizableO nsiteR emoteE xpert
SCORE Professional Services
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SCORE Professional ServicesSkuable | Customizable | Onsite | Remote | Expert
Leverage IM LinkNon-member engagementsPartnering with category expertsRevenue and margin opportunities
Project OpportunityLet us help you growLarge to small jobsCustomizable
Extend Your BenchGeographic reach: Nationwide and International coverageTechnical skill set: Top in class certified engineers
SKU’d ServicesCitrix Websense VMware McAfee Virtualization Digital Signage System Integration Application Development
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Category and Vendor Specific Solutions Predefined and Customizable Scopes of Work Completed within contractually protected environment Augment current capabilities Serve all of your customer’s needs
SCORE Professional Services
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SCORE System Integration Services
Cloud Computing SolutionsPredefined and Customizable Scopes of WorkCompleted within contractually protected environmentDeliver the full solution to your customer
Vendor Specific SolutionsCompliment Cloud Services SalesTrusted and Experienced ProvidersTimely and Complete deliveryImplementation and Post-Sales Support
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Leverage IM Link to Build Margin
Cloud ServicesAmazon ▫ Axcient ▫ CA ▫ Rackspace
▫ Symantec ▫ Vault Logix
Managed ServicesHelp Desk ▫ Remote Device
Monitoring ▫ Backup Administration
IM Link Pro ServicesAssessment ▫ Business Continuity Planning ▫ Installation ▫ Integration
Solution: BC/DR Financial Benefit Month One Year One
RevenueGP%GP$
$1000 (MRR)20%$200
$12,00020%
$2,400
RevenueGP%GP$
$1200 (MRR)25%$300
$14,40025%
$3,600
RevenueGP%GP$
$5,00025%
$1,250
$5,000$25%$1,250
GP$ with IM LinkGP$ w/out IM Link
∆
$1,750$500
+250%
$7,250$6,000+21%
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Questions?
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Ingram Micro Professional ServicesIM Link
IM brokered solution provider networkStandard hourly rates for labor services
IT Staffing ServicesPermanent or temporary positionsFlexible Staff Augmentation Solutions
IT Asset Disposition ServicesSecure and responsible disposal Removes liability for information
SCORE Professional ServicesCategory and Vendor Specific ServicesSKU’d and Customizable SOW’s
Ingram Micro Training AcademyClassroom or Online – guaranteed to runCan be resold to end users
3rd Party Warranty ServicesPrivate label product protectionVariety of Coverage Options
Remote System Admin ServicesSave a truck rollOutsource support and development
System Integration ServicesCompliment Cloud Services salesCustomizable to end-user environments
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For access to IM Link…www.ingrammicrolink.com
Sales and Support Assistance…[email protected] | (800) 456-8000 x67247 | x66686 | x66492
To become an IM Link Service Provider… [email protected] | (800) 456-8000 ext 66686 | (800) 235-4128
Follow us: Ingram Micro Professional Services @IMProServices
[email protected] | x67014 @johnredman3
Getting Linked Up with IM Link
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