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INTRODUCTION
We recognise many of the challenges
currently facing the healthcare economy
and our solutions are tailored to offer
access to capital for investment and the
flexibility to adapt to changing demands
as they emerge from region to region.
We are excited that we can continue to
work with our NHS clients to build on
existing service arrangements and plan
robustly for future provision. We seek to
enhance and improve our performance
continuously, developing services and
making investments that will deliver
sustainable long term provision for our
customers and patients.
We understand the changing healthcare environment and we respond to the challenges healthcare organisations face.Richard Bradford, CEO, InHealth Group
At InHealth we have developed a full range of diagnostic services and built on over 25 years of strong relationships with our customers to support services for their patients.
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25YEARSOF STRONG RELATIONSHIPS
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THE INHEALTH GROUPInHealth is the UK’s leading independent provider of managed diagnostic services to the NHS and to independent private sector customers.
A privately owned company with over 25
years proven experience in developing
strong relationships with the public sector
and delivering market leading clinical
solutions, we now have over 350 sites
across the UK. With over £125m revenue
in the last year and over £70m assets
including 70 fully mobile diagnostic
scanners we are continuously re-investing
in our diagnostic infrastructure. An
Investor in People, we strive to help our
dedicated network of staff achieve the
highest possible standards of professional
skills, knowledge and development.
THE FOUR CORE VALUES
SITES ACROSS THE UK
35070FULLY MOBILEDIAGNOSTICSCANNERS
Fresh Thinking Care
Trust Passion
Built on the foundation of four core values:
InHealth provides an unparalleled level of care and service to patients, and constantly strives to innovate and improve.
Our workforce comprises hundreds
of dedicated people with significant
experience in successful healthcare
projects. Teamwork is the key to our
success, and InHealth provides a friendly
and stimulating environment that promotes
effective collaboration.
We place a high priority on continuing
professional development and have a
strong commitment to clinical training and
education that nurtures a highly supportive
learning culture to encourage mobility and
progression within the organisation.
As a consequence we have a highly
trained, enthusiastic and motivated
workforce drawn from the UK and
overseas, that is dedicated to delivering
outstanding patient care.
The quality of InHealth’s delivery depends on the quality of our people, and we strive to help them achieve the highest possible standards of professional skills and knowledge.
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Our fresh thinking approach is demonstrated by providing innovative solutions.
ACHIEVING THE HIGHEST LEVELS OF PROFESSIONAL STANDARDS
INHEALTH - OUR PEOPLE
• Echocardiography
• Cardiac MRI/CT
• Rotablation
• Myocardial Perfusion Scintigraphy
• Optimal Coherence Tomography (OCT)
• Fractional Flow Reserve (FFR)
• Pacemaker Insertion
• Percutaneous Coronary Intevention (PCI)
• Cardiac Angiography
• Ambulatory Monitoring
• Intravascular Ultrasound (IVUS)
• Electrophysiological Studies
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CONTINUOUSLY DEVELOPING SERVICE OFFERING
INHEALTH - OUR SERVICES
InHealth delivers an innovative, in-house, managed diagnostic service to partners and customers across the UK in a wide range of settings offering access at all stages of the patient pathway.
Our continuously developing service offering includes:
INVASIVE CARDIAC PROCEDURES
DIAGNOSTIC IMAGING
• X Ray
• DEXA
• CT
• Mammography
• Ultrasound
• Endoscopy
• Radiology
• PET-CT
• MRI
OTHER SERVICES
• Managed Equipment Services (MES)
• Audiology & ENT
• Phlebotomy
• Blood Pressure Monitoring
• Vascular Doppler
• ECG
• Image Reporting
• BNP
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All of our services are delivered using the latest technologies to provide the most effective and efficient solution to our partners and their patients. We continually invest in the most advanced technology and state-of-the-art diagnostic equipment. Our diagnostic and imaging centres across the UK are supported by the world’s leading manufacturers including GE, Philips, Siemens, Toshiba and Hitachi.
INHEALTH - A COMMITMENT TO DELIVERY
SUPPORTED BY THE WORLD’S LEADINGMANUFACTURERS
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Patients shape what we do and how we
do it. Giving patients more choice about
how, when and where they receive
their treatment is a cornerstone of the
Government’s health strategy, and the
bedrock of all we do at InHealth. We
are committed to helping our partners
improve the patient pathway and
experience through greater efficiency,
accessibility and choice, providing
greater access to services as close to
the patients’ home as possible.
Patient feedback is key to understanding
exactly how well we achieve our
objectives. We actively seek this and act
upon the results to improve our services
and operational excellence. We learn
from our patients’ comments and work
hard to constantly improve our staff
and facilities and thus our services to
patients and carers. As a trusted partner
we take a long term view and this allows
us to develop and maintain strong
relationships with staff, customers,
suppliers and stakeholders.
PATIENT CARE IS AT THE HEART OF OUR SERVICE DELIVERY
INHEALTH - A COMMITMENT TO PARTNERS
INHEALTH - A COMMITMENT TO PATIENTS
InHealth works in close partnership with NHS Trusts across the UK providing specialist diagnostic solutions.
OUR BUSINESS IS ABOUT BUILDING PARTNERSHIPS WITH OUR CLIENTS
Where we design, construct and manage
the entire facility leaving you to focus
entirely on the patient. Becoming a partner
with InHealth allows a hospital, Trust or
other clinical provider to benefit from the
most advanced imaging facilities including
MRI, CT and PET-CT but without the worry
or risk of a substantial financial investment.
Fixed site solutions are not suitable for all
healthcare providers. We can offer a mobile
site alternative, where one of our fleet of
mobile scanners - including CT, MRI,
PET-CT, Ultrasound, Digital Mammography,
X-Ray, Audiology and DXA Scanning, can
be on site as and when required. InHealth
also has the largest cardiac fleet of its kind
in Europe.
Where we offer a range of interim solutions
for our clients whose needs are temporary
or short term, but beyond basic mobile
capability.
All InHealth processes are proven
and accountable, supporting high
quality service delivery and extensive
performance reporting. We work against
Key Performance Indicators with every
partner and are constantly reviewed
by independent clinical assessors. We
manage referrals centrally on our partners’
behalf via a straightforward and efficient
system to ensure optimum use of facilities
and resources.
FIXED SITE PARTNERSHIPS
MOBILE SITE PARTNERSHIPS
INTERIM PARTNERSHIPS
• Plan and design
• Construction
• IT Networking
• Clinical staff provision
• Procurement
• Stock inventory management
• Equipment maintenance
• 12 month - 5 year contract and beyond
• Key performance indicators to measure service quality
Quality and clinical excellence is at the
core of our services. As a result clinical
governance is a board level responsibility,
supported by a network of independent
clinical advisors who provide strategic and
operational guidance as well as quality
assurance, supported by The InHealth Way.
InHealth is committed to widening patient access to clinical services with the provision of a range of flexible, high quality diagnostic solutions across the UK.
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The InHealth way is an in-house framework
that defines excellence within each and every
service that we deliver. It governs our whole
philosophy and approach and ensures we
maintain consistently high standards within
a culture of continuous improvement. It is
a dynamic framework, which evolves as
our range of services and our customers’
requirements change.
The InHealth Way has a set of supporting
strategies that are required to be
progressively delivered by all our centres.
An essential component of the programme
is the ability of our centres to prioritise
those developments and improvements
that are fundamental, mandatory
requirements, above those that are
selective or configuratively based on local
needs and priorities.
InHealth has JAG accredited
Endoscopy units, is a CoRIPS Partner,
is IG SoC accredited, BSE accredited in
Echocardiography, and ISO27001 accredited
in Information Security Management.
InHealth services are provided by highly
qualified staff using the latest state-of-the-
art equipment, operated under stringent
Department of Health and governance
protocols, thereby providing unsurpassed
innovative, in-house, managed services to
partners and patients.
INHEALTH - A COMMITMENT TO EXCELLENCE
Quality and clinical excellence is at the core of our services.
ACHIEVINGRESULTS THROUGHSTATE-OF-THE-ARTTECHNOLOGICAL
ADVANCES
CQC REGISTERED
We strive to be open and honest in
communicating our policies, strategies,
targets, performance and governance
to our stakeholders.
All InHealth employees are committed
to corporate and social responsibilities
demonstrated by their integrity in their
day to day work, and through their work
with charities, communities and annual
environmental projects.
InHealth actively promotes equality and
diversity across the organisation focusing
on the development of staff, providing
safeguards to ensure that all employees
are treated with respect. Our values of
trust, passion, fresh thinking and care
are central to all that we achieve and are
embraced by all our staff.
Our environmental policy is continually
reviewed to ensure that it reflects changes
in regulation and best practice.
At InHealth we are committed to transparency and ethical behaviour in all our activities, as well as making a positive social, economic and environmental contribution to the community in which we operate.
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We aim to continually manage the impact of our operations and develop initiatives to improve our environmental footprint.
INHEALTH - A COMMITMENT TO DELIVERY
INHEALTHACTIVELY PROMOTES EQUALITY AND DIVERSITY ACROSS THE ORGANISATION
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INHEALTH - A COMMITMENT TO THE FUTURE
At InHealth we understand the future requirements of healthcare services and the challenges that will bring.
Our vision is to make healthcare and
diagnostics better for patients, delivering
excellence in everything that we do.
• Continually investing in growth & technology
• Improving the diagnostic pathway for an enhanced patient experience
• Employing, developing and investing in a diverse and highly qualified team of clinical experts to maintain clinical excellence
We aim to do this by:
WE MEET OUR CUSTOMERS’ NEEDS BY BEING
FLEXIBLE, RESPONSIVE AND
EFFICIENT
We have been working in partnership with InHealth for around 15 years since building our first cath lab. This is the next step and is centred around the patient, improving the care we deliver for the local community.
The unit has direct access to ambulance services, so patients can get treatment immediately. A huge amount of work has gone into making this build a success and I’d like to thank them all.
InHealth has been invaluable with their professional input and we now look forward to working with them to deliver these important services to our patients.
This is the final piece of our jigsaw. This means we can do top-to-tail cardiac treatment here in Burton. This facility allows us to consider doing complex pacemaker procedures on patients with dysfunctional hearts.
If we are in the situation where we want to do something, such as introduce a new service and we can justify it, I know we will get responsive support from InHealth to help implement it. That confidence and respect is very important.
...AND WHAT THEY SAY ABOUT US
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Combining experience
with an unsurpassed
expertise in the delivery of
cardiac services, InHealth
collaborated with the
Ashford & St Peter’s NHS
Foundation Trust to provide
funding, knowledge
and skills to establish an
enhanced cardiac service.
This included angiography,
PCI and vascular
capabilities using state-of-
the-art Siemens equipment
and clinical expertise
delivered to all patients in
one local unit.
ASHFORD & ST PETER’S NHS FOUNDATION TRUST
InHealth and the
Thistlemoor Medical
Centre deliver a
Community Endoscopy
Service operated from
a purpose built, JAG
compliant facility offering
transnasal gastroscopy,
oral gastroscopy, flexible
sigmoidoscopy and
colonoscopy, with results
sent back the same day to
both referrer and patient.
THISTLEMOOR MEDICAL CENTRE PETERBOROUGH
InHealth partner with
Nottingham University
Hospitals Trust and Mid
Trent Cancer Services in
the UK’s first public-private
partnership. The specialist
unit provides state-of-the-
art PET-CT and integrated
cyclotron services. As a
clinical centre of excellence
and training it features 3
patient preparation rooms
plus a lecture theatre,
and houses radiotherapy
planning equipment, a
cyclotron which enables
on-site medical imaging and
a 64-slice PET-CT scanner,
one of the most powerful and
precise currently available.
NOTTINGHAM UNIVERSITY HOSPITALS TRUST
A state-of-the-art cardiac
catheterisation laboratory
and chest pain unit was
opened in February 2013
in partnership with Burton
Hospitals NHS Foundations
Trust. A cardiac diagnostic
and treatment centre,
it provides facilities for
the Trust cardiologists to
diagnose and treat patients
experiencing chest pain,
both acute and non-
emergency.
BURTON NHS FOUNDATIONS TRUST
Dr. David Fluck, Medical Director,
Ashford & St Peter’s NHS Foundation Trust
Dr. Howard Why, Lead Consultant Cardiologist,
Burton Hospitals NHS Foundation Trust
Dr Rahul Dharmadhikari,Consultant Radiologist And Clinical Lead,
Northumbria Healthcare NHS Foundation Trust
Our proven history of building relationships has established us as a healthcare supplier of choice
INHEALTH - OUR CUSTOMERS...
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INHEALTH - OUR ACCREDITATIONS
2012 2013 2014Our community based services have recently been used as a reference for the Department of Health’s initiative for diagnostic tests to be provided closer to home, through Any Qualified Provider contracts.
HEALTH INVESTOR AWARDS
WINNERDiagnostic Provider of the Year
HEALTH INVESTOR AWARDS
FINALISTExcellence in Training Awards
LANG & BUISSON
WINNERPrimary Care and
Community Services Provider
CARE INTEGRATION AWARDS
FINALISTCARE INTEGRATION AWARDS
FINALIST
HEALTH INVESTOR AWARDS
WINNER Diagnostic Provider of the Year
HEALTH INVESTOR AWARDS
WINNER Diagnostic Provider of the Year
LANG & BUISSON
WINNERIndependent Healthcare Awards
We have a strong understanding of the
needs of Clinical Commissioning Groups
(CCGs) and GPs through our track
record in providing contracts such as
the London NHS Diagnostic Service. We
integrate with primary care providers and
CCGs to operate a seamless end-to-end
service, whether from a GP practice, a
community health centre or a community
hospital. We are fully committed to
on-going investment in technology which
delivers clinically dependable results,
safely, efficiently and cost effectively.WE ARE FULLY COMMITTED TO
ONGOING INVESTMENT IN TECHNOLOGY
For more information on InHealth please contact:+44 (0) 1494 560 000 [email protected] www.inhealthgroup.com
We seek to enhance and improve ourperformance continuously, developingservices and making investments that willdeliver sustainable long term provision forour customers and patients.