Debby Michels – Manager Contract & Supplier Management

Innovatief samenwerken, om innovatie te bevorderen

Member dairy farmersown the Company

19,006millionsof consumers

Every day

100 Export to over

countries

11.3 billioneuro revenue employees

22,04932

Facilities in

countries

FrieslandCampina at a glance

3,403revenue *

1,290revenue *

169employees

6,188revenue *

NigeriaGhanaIvory CoastUnited Arab EmiratesSaudi ArabiaEgypt

NetherlandsGermanyBelgiumGreeceHungaryRomaniaRussiaFranceSpainItalyAustriaUnited Kingdom

IndonesiaMalaysiaSingaporeThailandMyanmarVietnamPhilippinesChinaHong KongIndiaJapanNew Zealand

13,025employees

69facilities

United States of America

Brazil

7,698employees

35facilities

1,157employees

6facilities

6facilities

384revenue*

North and South America Africa and the Middle East Europe Asia and Oceania

FrieslandCampina brands

consumer food service ingredients

Highly engaged and capable people, working together in an effective organisation

Leverage our Dutch dairy heritage and unique milk chain in a sustainable way to win the hearts and minds of our consumers and customers

Expand leading positions in growth areas

Build future marketsProtect volume in home markets

Better nutrition for the world, a good living for our farmers, now and for generations to come

Our FC route2020 2.0 strategywinning in the market

Ensure good business conduct

Enhance capabilities to win in the market

Create fuel for growth

Apply AAA mindset & behaviour

Highly engaged and capable people, working in an effective organisation*

*An effective organisation ensures customer scope, leverages organisational scale, and increases speed

The growing importance of technology increases the

dependency on ICT, not only to deliver but also to take us by

the hand as a company and lead the way into what is possible.

Highly engaged and capable people, working in an effective organization are crucial to deliver upon our aspiration

DRIVE VALUE

AreaValue

Focus 2016

Employee WorkspaceProductivity, Mobility, CostDigital Workplace (New Global Workplace Solution)

AreaValue

Focus 2016

Decision Making ProcessSpeed & Quality of Decision Making (Operations & Management)BI: SC & Sales Management, Value Chain Operational, Data & IT Foundation

AreaValue

Focus 2016

Commercial Operations e-Channel Development, A&P Effectiveness, Perfect ExecutionDigital Marketing Transformation, e-commerce, Digital Selling (SFA)

DRIVE VALUE

Area Value

Focus 2016

Value Chain Operations Operational ExcellenceSummit (incl. Cyclops – PLM), Summit Live Opco, Zeus (DMS), Mephis (MES)

AreaValue

Focus 2016

Supporting Operations Operational ExcellenceHR Transformation (Employee central, NL Payroll)

TRANSFORM ICTArea

Driver Focus 2016

ICT OrganizationOrganizational Efficiency & EffectivenessICT Transformation (XX)

FIX THE BASEArea

Driver Focus 2016

ICT OperationsOperational Excellence (Cost, Quality & Speed)Summit, Security, Controls, Infrastructure Upgrade, Unplanned Downtime, Lost Application Optimization

Overall FrieslandCampina strategy

strategy is the starting point

strategy is the starting point

We cannot do this ourselves

Shared responsibly Shared approach Shared success

Vendor eco-system basis for success

SPEED

IMPROVEMENT & INNOVATION

USER EXPERIENCE

BUSINESS CONTINUITY &

RECOVERY

IT adds value when we adequately

react to changing business needs

Improvement helps us to eliminate

waste in terms of time, costs and

quality.

Innovation brings us new

possibilities to sustain or create a

competitive advantage

IT adds value whenour systems are

running

IT adds value whenour users areproductive

the IT performance pillars

Between FrieslandCampina and individual partners• Monthly• How these contribute to end2end success• Focus on eXperience KPIs

Partner Ecosystem• Collaboration board – Partner Ecosystem• Board is responsible for initiatives to improve quality in end2end processes

and innovation proposals.• Same pillars apply!

Realization of the IT pillars| multiple platforms

IT pillars: a new basis for collaboration

All partners of partner eco-system| Collaboration board

IT pillars: a new basis for collaboration

Get to know each-other, shared contact details, clear governance

Workshops, innovative approach

Workshops; Speed dating – to identify improvement opportunities

Workshops, innovative approach

Landscape virtualization and federated CMDB

CapgeminiT-Systems

AccentureMicrosoftCapgeminiT-Systems

DMS towards zero outages

Workshops; Looking forward, next steps, directly present outcomes to each other

Workshops, innovative approach

User Experience

Business Continuity & Recovery

Speed

Improvement &Innovation

Type of KPI Target 2016Baseline Q4 2016

Q3 Average & Trend

End User Satisfaction > 7,5 7,2 7,0 (negative trend)

P1 reduction in # -15% (17 p/m) 20 p/m 9 p/m (positive trend)

P1 reduction downtime1 site <8 h/mth+3 sites <10 h/qtrNo Email <2,5 h/mth

Not measuredin 2015

6,25 h/mth7 h/qtr (positive trend)0,5 h/mth

Speed >80%Not measuredin 2015

Being defined

Business satisfaction as per existing measurement

> 1 + quantitativevalidation

Not measuredin 2015

No partner driven innovation cases yet

Better than targetTarget not reached

Improvement helps us to eliminate waste in terms of time, costs and qualityInnovation brings us new possibilities to sustain or create competitive advantage

Joint KPI Model: Performance Q3 2016:

First results

To establish the ecosystem, we took the following steps: 1. Created executive and management buy-in with the partners.2. Established a joint vision, targets and rules of engagement.3. Created transparency on performance.4. Priority initiatives identified collaboratively.5. Facilitated joint execution of the initiatives.6. Showcased and celebrated successes.

Success by partnering in eco-system

Summary

Ecosystem

ValueInnovative(transformational)- Business outcomes

Agile- Speed- Innovation- incl. niche partners

Trustworthy- Zero downtime- User satisfaction- Core partners only

CollaborationFC facilitated; partner driven

- Allow others to achieve objectives

CooperationFC driven

- Open and transparent

- Work together

CommunityCommunity driven

- Directly engaged with business

- Proactively help partners achieve objectives

ecosystem maturity roadmap

the next steps

Work together with our partners to grow together on the ecosystem

maturity grid

Further deploy IT Pillars in the

Partner Ecosystem

Focus on innovation