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Message from the President

As usual, let me first welcome all those who have become new members of the CICMC and ICMCI family since the last newsletter at the end of August. Next, I would like to thank all who participated in our first member survey which eventually closed on September 24, 2010. We had approximately a 50% response rate and the information is already proving valuable for a renewed thrust in a number of areas. In the coming months we will share the results and findings in this Insights newsletter and on the website. As promised, CICMC is happy to announce the launch of the first version of the new revamped web site - caribbeancmc.org. The administrator will email up-to-date members their login name and password to access the member only area. You are invited to login in and update your profile of information (biography, degrees, associations, specialist skills, etc.) which will be seen whenever someone searches for a consultant. The areas of the site still under construction are expected to be completed during the coming month. In addition, I am elated to announce the launch of CICMC – T&T. Full details are in other sections of the newsletter, but this milestone represents continuing success in our journey towards becoming the recognized voice of Management Consulting across the region. As indicated in another section of the newsletter, in September, as part of my planned vacation to Europe, I took the opportunity to participate and represent CICMC at the ICMCI global congress in Jordan. I made a presentation on CICMC and how the ICMCI and CMC could be a vehicle for Mutual Recognition Agreement (MRA). Of critical importance, in Jordan nearly 25% of the time was spent on the ICMCI Breakthrough Strategy proposal, developed over the last 9 months, aimed at raising the ICMCI and CMC brand internationally.

… Continued on page 5

In this issue

President‘s Message

CICMC launch in

Trinidad & Tobago

―Principles of MC‖

training in Barbados

CICMC presents at

ICMCI global

congress

Membership Update

Tips of the Month

IMC - Nigeria

The Book Nook

Technology Tip

On the lighter side

Individual Highlights:

Member Profiles

Contact Us

Caribbean Institute of Certified Management Consultants P.O. Box 1330 c/o Goddards Shipping and Tours Goddard’s Complex, Fontabelle, St. Michael, Barbados West Indies email: admin@caribbeancmc.com phone: 246-228-2640 www.caribbeancmc.com

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VVoolluummee 22,, IIssssuuee 66

Foundation Partner

INSIGHTS

The Caribbean Institute of Certified Management Consultants

CICMC’s President presents at ICMCI Annual Congress in Jordan.

CICMC was one of only three institutes making ―member best practice presentations‖ at the recent ICMCI Annual meeting held September 23-25 in Jordan. This was an honour as there was a packed agenda for the three-day conference. Prior to the conference the CICMC president was also part of a 2-person team which undertook the mandatory three year assessment for the Danish Institute.

… Continued on page 2

CICMC officially launches in Trinidad and Tobago

CICMC in collaboration with Caribbean Export Development Agency (CEX) and the Trinidad and Tobago Coalition of Services Industries (TTCSI) hosted a Breakfast Seminar to launch the ―Caribbean Institute of Certified Management Consultants (CICMC) – Trinidad and Tobago Chapter‖ on Thursday October 14th at the Cascadia Hotel, St. Anns. The seminar was also intended to sensitize attendees to the existence of the Certified Management Consultants (CMC) certification and CICMC as the organisation through which they can gain certification. Participants were also informed about the risk and rewards of providing management consulting services to the EU under the Economic Partnership Agreement (EPA).

… Continued on page 4

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CICMC presents at ICMCI Annual Congress in Jordan ... cont’d

Activities and speakers on Day One included:

IMC-Jordan Trustee, and conference Host – Salwa Bamieh;

Aneeta Madhok, ICMCI Chair – made opening remarks, delivered the ExCom annual report and also introduced the Break Through Strategy (BTS) around which the entire second day of the conference was largely based;

Imad Fakhoury, Minister of Public Sector Development, delivered the feature address and spoke about the critical importance of MC to Jordan;

Zhao Tianle, ICMCI Asia-Pacific Hub Vice Chairman, Glenn Yonemitsu – CEO CMC-Canada, Nam-Kee Lee, Korea, and Gabriel Al Salem, EBRD – who all delivered welcoming and context-setting opening presentations;

Drumm McNaughton, IMCUSA President, presented the significant ―Large Firm Initiative” currently underway in North America relating to new structures and approaches to more heavily re-involve large firms (Consulting, IT, Strategy, Big 4, etc.) in their national institutes, as well as commitment to the CMC designation;

Francesco d-Aprile – Marketing Trustee, presented a status report on Implementing GlobalCMC and other marketing initiatives;

This was followed by a PSC update and work group sessions on IAF and ISO certification.

… Continued on page 8

“Don't be humble... you're not that great.”

Golda Meir

Professional Development (PD) Opportunity in Barbados

The next edition of the ―Principles of Management Consulting― training will be held on November 10-12, 2010 in Barbados. Interested persons can reserve their places through the CICMC office as soon as possible, as places are limited. The fee for members is US$900 and non-members US$1300. Members or non-members who register and pay by October 28, 2010 will receive a further discounted price of US$850 or US$1200 respectively. Overseas participants are invited to contact the secretariat for special accommodation arrangements and rates that have been arranged. Additional workshops will be scheduled in other countries based on demand over the coming months.

PPRROOFFEESSSSIIOONNAALL DDEEVVEELLOOPPMMEENNTT

Save the Date Alert

Using our International Linkages

Feedback on IMC-USA teleclass - Norma Shorey-Bryan, CICMC member I value the international links made through the CICMC! As a member of CICMC, I registered many months ago to receive the IMC-USA e-mails which have information on interesting courses. Recently, I was intrigued to learn of a FREE TeleClass: Focusing Your Message to Get More Clients led by Jennifer Leake of Consultants Gold. Participants were mainly from the USA, but I was one of two international consultants who registered. Using a practical message worksheet, Jennifer used her own experience in honing her consulting ‗message‘. She then led us through a simple process of clarifying our primary client groups, what they wanted or needed and what results we want them to have from their interactions with us. No rocket science here! But Jennifer‘s model and the live examples from other participants were useful reminders to keep our messages short and simple when we are speaking to clients about our business. While the teleclass was a promotional activity for Jennifer‘s forthcoming presentation at the IMC USA Confab 2010 in October, it provided some very useful tools and information which I will incorporate into my own consulting practice.

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3

“A leader takes people where

they want to go. A great leader

takes people where they

don't necessarily want to go, but

ought to be.”

Rosalyn Carter

Membership Update

CICMC Membership continues to increase.

Membership now stands at sixty (60) of which seven (7) are CMCs.

CICMC still has members in fourteen (14) countries

There are also now eleven (11) members enrolled as CMC candidates and a further eighteen (18) who have expressed an interest in enrolling and starting the CMC journey.

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4

CCIICCMMCC NNEEWWSS CICMC launches in Trinidad and Tobago . . . cont’d

The session was well attended by over 60 management consultants, sole practitioners as well as individuals from firms. The programme was varied and informative and a number of people expressed appreciation for both the event and the knowledge imparted about CICMC, the CMC designation and the opportunities now available in International Trade including under the EPA. The ½ day event ran to time and the programme included:

Opening remarks and welcome by Nirad Tewarie, Chief Executive Officer, TTCSI who also chaired the whole event and highlighted TTCSI‘s commitment to developing new service associations;

An ―Introduction and General Overview of CICMC‖ by Brenda Pope, President of CICMC who brought participants up to date with ICMCI and CICMC history, CICMC achievements and progress to date, an introduction to the CMC designation and paths to achieve it;

The keynote address by Professor Miguel Carrillo, Executive Director, Arthur Lok Jack GSB on the ―Role of Management Consultants in a Developing Country Context‖ including an intriguing account of his experience working with management consultants in a number of developing countries including Mexico;

A presentation on ―The Value and Benefits of Establishing CICMC T&T Chapter‖ by Rabindra Jaggernauth, TTCSI President and CICMC Vice President, in which he explained his journey as a CMC and the benefits derived and the value to T&T.

Participants were then provided with succinct yet valuable presentations related to International Trade as follows:

―International Trade Agreements and the Role of Caribbean Export” by Carlos Wharton, Senior Trade Specialist, Caribbean Export;

―Recent Trends in International Trade for management Consultants‖ by Lawrence Placide, Director TTCSI and Alternate Negotiator, Services and Investment, CARICOM Office of Trade Negotiation; ―Caribbean Export Grant Scheme‖ by Kirk Brown, Senior Grant Advisor, Caribbean Export. This session elicited many questions and interest in the variety of projects funded in T&T through the scheme since its inception.

… Continued on page 6

“Being powerful is like being a lady. If

you have to tell people you are,

you aren’t.”

Margaret Thatcher

Top left: Nirad Tewarie

Bottom left: Prof Miguel Carrillo

Top right: Brenda Pope, CMC

Bottom right: Rabindra Jaggernauth, CMC

5

5

“Learn from the

mistakes of others. You can’t live long

enough to make them all yourself.”

Eleanor Roosevelt

Company: Deloitte & Touche Position: Partner, Consulting & Financial Advisory Services Address: The Phoenix Centre, George Street, St. Michael, Barbados Email: ojordan@deloitte.com Tel: (246) 430 6420 Fax: (246) 430 6451 URL: www.deloitte.com Key areas of expertise:

Financial Services

Tourism

Member Profile – James (Jim) Parker, CMC

New Member Profile-

Mrs Katia Café-Fébrissy

CCIICCMMCC NNEEWWSS

Company: Parker Management Consulting Inc (PMC Inc) Position: President Address: 2945 Dancer Court Mississauga, Ontario Canada L5L 1Y5 Email: james.parker@pmcinc.ca Tel: (905) 607 7599 Fax: (905) 607 6102 SKYPE: james.douglas.parker URL: www.pmcinc.ca

Key areas of expertise:

Public service policy reform and management (Canada and International incl Lithuania, Uganda, Qatar, Namibia, Serbia)

Strategic Management Planning/Local Gov‘t Management

Organisation assessment, development and resource management

Member Profile – Oliver Jordan

President’s Message ... cont’d

I encourage everyone to visit the ICMCI website and read the myriad presentations made on this topic and the other areas currently under active discussion by other institutes globally. It was particularly heartening to have discussions with other small Institutes (some of which have been around for 20 years), and share the challenges they have and still face in communicating the value of consulting as a profession and the CMC as a differentiator in their respective market-places. Indeed a number of them were complimentary about the strides CICMC has made and the numerous activities undertaken in our short 3+ years of existence. Finally, arising out of the Jordan meeting we are happy to announce that CICMC has negotiated with IMCUSA the facility to extend their member rates for all their professional development and academy training to all valid and financially current CICMC members. The logistics are being worked out but this is expected to start effective December 2010 or January 2011.

Let me take this opportunity to remind everyone that we are largely a volunteer organisation, and to again entreat you to get involved and to assist in whatever way you can. Best regards

Brenda Pope, CMC, President

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6

6

“We're here for a reason. I believe a

bit of the reason is to throw little

torches out to lead people

through the dark.”

Whoopi Goldberg

Top left: participants listening attentively to one of the presentations.

Top right: Some of the panellists listienng to one of their group.

Middle row from L to R: Carlos Wharton, Kurt Brown. Lawrence Placide

Bottom left: Newly elected interim president Dav Kowlessar making a few remarks

CICMC launched in Trinidad and Tobago ... cont’d

The final item on the agenda was the establishment of the Interim Committee, a process which was facilitated by Brenda Pope, CICMC president. After a vote for president, the Committee, which mirrors the structure of the CICMC Board, was eventually appointed largely by acclamation and is as follows:

President: Dav Kowlessar

Vice-President : Dixie Rampersaud

Secretary: Curt Wellington

Treasurer: Abigail DeFreitas

Floor members: Margot Barrow, Clifford Hamilton, Katherine Dookie-DaSilva The committee met immediately after the closure of the session to make detailed plans for actions and initiatives for the period up until December 2010.

7

7

“Change happens by listening and

then starting a dialogue with the

people who are doing something you don't believe

is right.”

Jane Goodall

Top: Dennis Strong, CMC – facilitator, (L), Jacqui Archer, co-facilitator (M), full slate of participants (R). Below: Attendees in groups during the training and receiving certificates at the end of the 3-day session. Bottom (extreme right) – It wasn‘t all work and no play – Dennis Strong jamming with Andre Woodvine the last night out!

Flashback to “Principles of Management Consulting Training”

The first edition of the ―Principles of Management Consulting― training was held on September 14-16, 2010 in Barbados. This was the first edition delivered since CICMC attained its full membership and utilised our own recently specially modified and tailored training materials. It has now been aligned and mapped with the ICMCI Competency framework and offers regional consultants a practical approach to their skills development. Some of the comments made by attendees included: "I have recently had the privilege of participating in "The Principles of Management Consultancy Course" facilitated by Dennis Strong on behalf of the Caribbean Institute of Certified Management Consultants. I was particularly impressed with Dennis' facilitation skills which in no small measure contributed to an absorbing three-day experience. Not only were we, the participants, able to learn from each other, but more importantly, we benefitted from Dennis' breadth of experience in industry and in the consulting field as exemplified both in the design and execution of the programme. Once again, excellent job." “I really enjoyed meeting with all the rest of our consulting colleagues. I thank everyone for making it such a rich learning experience. The course, with the newly mapped CICMC competencies really did give me an objective view of my skills and what I need to develop, and the opportunity to work alongside others who were so willing to give and receive feedback was very rare, and a real blessing.” “Special thanks to both Dennis and Jacqui, I have already communicated to colleagues, and others what a superb course this was and I am sure your November course will be well attended.”

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CICMC presents at ICMCI Annual Congress in Jordan ... cont’d

Day Two included:

Panel discussions on consulting initiatives in the Arab world presented by representatives from Dubai/UAE, Libya, Egypt, Lebanon, Syria and Jordan;

Sponsors presentation (Philadelphia Consulting from Jordan);

A series of BTS (Breakthrough Strategy) smaller working sessions devoted to each of the six strategic themes in the BTS recommendations;

Presentations on ICMCI engagement with International agencies including EBRD, ILO and UN-NGO;

Update on the CEN Service Standard and its relation to the CMC;

Three member ―best-practice‖ presentations on lessons of value to the IMCs: o Gordon Shaw, IMC New Zealand – ―Sustainability of Small institutes‖ o Angelos Kehayas, IMC South Africa – ―Converting CMCs to Executive Coaches‖ o Brenda Pope, CICMC – ―Full Membership as a tool for MRA in the EPA‖.

Ilse Ennsfellner – spoke on the Constantinus International Consulting Award – nominations for which can now be submitted from institutes anywhere in the world;

Presentation of the Treasurer‘s report, the 2010-2011 budget, and a fee proposal relative to the BTS.

Day Three included:

The business meeting where the various committee reports were presented to Trustees about progress and issues and where resolutions were presented and voted on;

Presentation on the 2010-2011 agenda by the ICMCI Chair;

Introductory presentations of the next meetings including 2011 Eurohub in Helsinki, Asia-Pacific Hub in Seoul, Americas Hub in Toronto and the 2011 ICMCI Congress itself in Taipei.

During the conference participants had a chance to socialise and network during events which included a visit to the Dead Sea, a traditional souk and old caravan centre, and a gala dinner.

Left (L-R): IMC Jordan Trustee, Minister Fakhoury and ICMCI Chair Aneeta Madhok.

Below and left: Attendees in opening plenary session.

Bottom left: the seven (7) individuals who received their CMC pins during the conference

Bottom centre: CICMC President Brenda Pope during her presentation

Below: Else Ennsfellner (ICMCI Trustee) reporting back from one of the breakthrough strategy breakout sessions.

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Spotlight on a Sister Institute (source IMC India)

In this issue we focus on the IMC-Nigeria, the Institute of Management Consultants of Nigerias, one of only two institutes in Africa.

Incorporated in 1983, the Institute of Management Consultants is the body of professional management consultants approved and registered by the Federal Government of Nigeria. Its membership is made up of individuals, consulting firms and organisations who share responsibility or are potential beneficiaries of improved standards in consulting practice. The Institute serves as a spokesperson for the consulting industry in Nigeria. At global fora the Institute plays a major role for the advancement of management consulting. At the World Conference of Consultants held in Yokohama, Japan, the Institute presented a key paper on ―Consulting Strategies for the 21st Century‖. The IMC, Nigeria and the IMC South Africa are the only two professional bodies in Africa admitted into the International Council of Management Consulting Institutes Mission To create, maintain and extend high standards of consulting practice in Nigeria and abroad. Objectives

To bring together those professionals who offer consultancy services in the field of management sciences and related disciplines.

To improve standards of professional performance.

To encourage the training and development of Nigerian consultants.

To provide opportunities for dialogue among practicing consultants.

To increase the understanding of consultancy's true role in both business and government.

To provide opportunities for consultants to improve their technical and consulting skills through specialized training and career development programmes.

To gain public recognition for the Institute's certification and to enhance the reputation of management consulting as a profession.

To assure the public that members possess the ethical standards and the professional competence and independence required for membership and are, therefore, qualified to practice.

To help ensure standards which will engender public confidence in the management consulting profession.

To collaborate with local and international institutions for the promotion of standards in consultancy practice, manpower training and management research.

Contacts Email: info@imcnig.com Website: www.imcnig.com Phone: 234 703 080 2998 Fax: 234 62 241 048 Visiting address: 18/19 Ahhmadu Bello Way, Kaduna, Nigeria Postal address: 18/19 Ahhmadu Bello Way, Kaduna, Nigeria

“My grandfather once told me that there are two kinds of people: those who work and

those who take the credit. He told me to try to be in the first

group; there was less competition there.”

Indira Gandhi

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10

10

“Be a first rate

version of yourself, not a

second rate version of

someone else.”

Judy Garland

Tip of the Month #1 (source IMC USA)

I believe I am paid as a consultant to bring my expertise and experience to the client's situation. I do get input from the client and staff but don't know how much involvement is enough. At some point, I am just educating staff, and that is not what the client is paying me for. You are looking at this situation the right way - using staff as needed for valid diagnostics but not spending time on non-value added (per your scope of services) activities. However, let's consider another aspect of the engagement. If you are exceptionally cost-efficient in diagnosis and solution design but lose momentum or fail in implementation, then this was all for naught.

In almost every case, clients need to be part of the solution (sometimes diagnosis as well) to be enthused and supportive of solution implementation. Take the now-famous example of Edward Bernays, who used the psychological research of Freud (his uncle, by the way) to change some fundamental aspects of marketing and influence and coined the term "public relations." The point was not to appeal to reason but to the subconscious feelings of the buyer (e.g., using sex to sell cars). The story goes that Bernays realized that women in the 1940s were not buying cake mixes because they felt

ashamed to give it to their husbands because they were doing so little work. Bernays advised Betty Crocker that changing the formula to require the addition of a fresh egg would change the way women felt about this. The strategy worked. Women felt they had done enough to deserve praise for their baking and the cake mix sales skyrocketed, a process we see today, even though the original conditions no longer exist. Tip: For the reason people who assemble their own furniture are so loyal to the IKEA brand, your clients will accept and embrace your work if they are given an active part in its development.

Tip of the Month #2 (source IMC USA)

Our firm has been successful in developing relationships with senior managers of client organisations, which has made securing consulting work fairly easy. However, as the average tenure of CEOs continues to decrease rapidly, is this strategy at risk? The average tenure of a Fortune 500 CEO is down to 3.5 years, with high turnover rates extending down through the management ranks. You should be concerned about over-reliance on senior relationships for steady consulting business. But there maybe a larger issue in play here - the way we consultants view the procurement process.

personalized service, deep experience in the market, or "recognized" expertise largely falls on deaf ears. They want to see a commitment to understand their "here and now" need, not tell them that you have solved their problem many times before. This means spending a lot more time to understand the precise issue they face and not presume you have the perfect consulting process, much less the likely answer, at hand. Tip: A good coverage of this way of looking at the procurement process is in the Consulting Times, titled "A Match Made in Consulting Heaven?" (pp 12-13) that addresses specifically how consultants need to better embrace the procurement process.

Whether we are approached directly, are tipped off to a need by an insider, find opportunities through research, respond to an RFP, or turn up possible work through cold (or warm) calling, we really need to pay increasing attention to changes in procurement of consulting services. We have mentioned before in these Daily Tips about decreasing size and increasing specialization of client requests for consulting engagements. They are less interested in brand or size than they are in the specific skills of the few people most suited for the job. The key is to recognize that clients see consultants a bit differently than they have in the past. Telling clients that you are different because of

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“A mistake is simply another

way of doing things.”

Katherine Graham

Technology Tip – To Manipulate a Picture

Did you know that you can make adjustments to pictures right in Microsoft Word?

That's right, you can make simple changes to pictures right in Word, no special picture software is required. All you need is the Picture Toolbar:

Here is an illustration of what each toolbar button does:

It should appear automatically whenever you click on a picture but if it doesn't you can bring it up by going to the "View" menu and then selecting "Toolbars" and then selecting "Picture" from the list.

Here are some samples of the effects you can get using the picture toolbar.

Original Picture:

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“We have too many high

sounding words, and too few actions that

correspond with them”

. Abigail Adams

The Book Nook …

Stephen R Covey The 8

th Habit: From Effectiveness to Greatness

Published: 2005 Papercover Edition: 4th Edition Publisher: Free Press In the more than fifteen years since its publication, the classic The 7 Habits of Highly Effective People has become an international phenomenon with over fifteen million copies sold. Tens of millions of people in business, government, schools, and families, and, most important, as individuals have dramatically improved their lives and organisations by applying the principles of Stephen R. Covey's classic book.

The world, though, is a vastly changed place. The challenges and complexity we all face in our relationships, families, professional lives, and communities are of an entirely new order of magnitude. Being effective as individuals and organisations is no longer merely an option — survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the ‖New Knowledge Worker Age―, we must build on and move beyond effectiveness. The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution.

Accessing the higher levels of human genius and motivation in today's new reality requires a sea change in thinking: a new mind-set, a new skill-set, a new tool-set — in short, a whole new habit. The crucial challenge of our world today is this: to find our voice and inspire others to find theirs. It is what Covey calls the 8th Habit. So many people feel frustrated, discouraged, unappreciated, and undervalued — with little or no sense of voice or unique contribution. The 8th Habit is the answer to the soul's yearning for greatness, the organisation's imperative for significance and superior results, and humanity's search for its ‖voice―. Profound, compelling, and stunningly timely, this groundbreaking new book of next-level thinking gives a clear way to finally tap the limitless value-creation promise of the ‖Knowledge Worker Age―. The 8th Habit shows how to solve such common dilemmas as:

People want peace of mind and good relationships, but also want to keep their lifestyle and habits.

Relationships are built on trust, but most people think more in terms of ‖me― my wants, my needs, my rights.

Management wants more for less; employees want more of ‖what's in it for me― for less time and effort.

Businesses are run by the economic rules of the marketplace; organisations are run by the cultural rules of the workplace.

Covey's new book will transform the way we think about ourselves and our purpose in life, about our organisations, and about humankind. Just as The 7 Habits of Highly Effective People helped us focus on effectiveness, The 8th Habit shows us the way to greatness. REVIEWS: Horst Schulze Former President and COO of the Ritz-Carlton Hotel Company

“For years I have been using the 7 Habits as guiding principles in leading my business. I had to read The 8th Habit. Having done so, I am completely wowed, captured, and empowered. The 8th Habit is a true masterpiece, a must-read. These principles of personal and organisational leadership, when lived, unleash human genius and inspire deep commitment and magnificent levels of service and satisfaction. This book will be my gift to all my associates as required reading for all of my future endeavors.‖ Steve Forbes President and CEO of Forbes and Editor In Chief of Forbes Magazine

“Stephen Covey has long been a sure-footed guide to those desiring to better themselves. The 8th Habit: From Effectiveness to Greatness shows how to climb to the summit of fulfillment and achievement.‖ Tom Peters author of Re-Imagine!: Business Excellence in a Disruptive Age ―I hope Stephen writes a dozen more books. But should he not do so, The 8th Habit will clearly stand as the crowning achievement of a lifetime of service. May millions upon millions the world over read, share, and be moved to firmly grasp the reins of their lives as a result!‖

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On the lighter side …

Q: Why are consultants like nuclear weapons? A: If one side has one, the other side has to get one. Once launched, they cannot be recalled. When they land, they mess up everything forever.

Q: Did you hear that the Post Office just recalled their latest stamps? A: They had pictures of consultants on them ... and people couldn't figure out on which side to spit.

Q: If you see a consultant on a bicycle, why should you never swerve to hit him? A: It might be your bicycle.

Q: How many McKinsey consultants does it take to change a light bulb? A: How many can you afford?

A Mexican bandit made a specialty of crossing the Rio Grande from time to time and robbing banks in Texas. Finally, a reward was offered for his capture, and an enterprising Texas ranger decided to track him down. After a lengthy search, he traced the bandit to his favorite cantina, snuck up behind him, put his trusty six- shooter to the bandit's head, and said, "You're under arrest. Tell me where you hid the loot or I'll blow your brains out." But the bandit didn't speak English, and the Ranger didn't speak Spanish. Fortunately, a bilingual consultant was in the saloon and translated the Ranger's message. The terrified bandit blurted out, in Spanish, that the loot was buried under the oak tree in back of the cantina. "What did he say?" asked the Ranger. The consultant answered, "He said 'Get lost, Gringo. You wouldn't dare shoot me."

“Find out who

you are and do it on purpose.”

Dolly Parton

We welcome your feedback and suggestions for future issues of CICMC INSIGHTS. Please send us: short, relevant articles (up to 500 words)

news of your activities that you want to share (up to 100 words)

brief descriptions of management consulting opportunities of interest to members

announcements of upcoming workshops, seminars, conferences and so on

internet links of value to members

Designed by

Kathy-Ann Scott-Blades

embership Update