Date post: | 14-Nov-2014 |
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Intact Integrated Services“The partner enablement company”
Jan Bause General Manager([email protected])
• Introductions
• Overview of Intact– Group Structure– Business model– Market position– Service Offerings– Expertise– Markets & Geographies
• Summary & Next Steps
Agenda
Technology Distribution
The Datatec Group
Americas HQ, Carmel, IN, USA
Group HQAscot, UK
Germany HQ, Berlin
APAC HQ, Singapore
Consulting Integration
Intact Business Model
Channel Partner
End User
• Intact do not supply product
• Intact only engage via Cisco Channel Partners – Intact do not commercially engage with end-users
• Intact represent zero partner conflict – Non-Compete Business Model & Partner Enablement Model
Intact in the Market
Incr
easi
ng C
ompl
exity
Increasing Volume in Market
Manufacturer R&D
Intact
Volume Integrators
Commodity Product
Decreasing per Unit Cost
ConsultancyIntact
Productisation
What We Offer
• Bid Support• Pre-Sales Support• Sales Acceleration Programmes• Partner Enablement
Create:
• Audit Services• Design, Implement• Mobilization• Programme Management
Deliver:
• Break Fix Maintenance• IMAC Services• Contract Admin• EoL/EoS Risk Mitigation• Service Desk• Transition Management
Support:
Intact Services Portfolio
Intact Example Services: Part 1
Design
• High Level Design: Define technical solution• Mid Level Design: Develop BOM• Low Level Design: Define complete technical solution and detailed design to
deploy the solution
Implement
• Site Survey: LAN, WAN, WLAN, IPT, Network Assessments• Staging: Part registration and tagging, Configuration, Rack build, 24 hour soak
test• Physical Installation: Site preparation, Connection of all cables, Installation of OS
and Applications• Configuration: Migration plans and work instructions, Acceptance Testing,
Switchover
Maintenance & Support
• Day 1 Support: Go – Live and Handover• Day 2 Support: 24 hour multi-lingual NOC, 24x7 availability & Coverage,
Monitoring, Incident Management
Intact Example Services: Part 2
Training
• Technical Training: Train Partner to maintain and develop the new system correctly
• Operational Training: Train the End User to operate their new system correctly, obtaining maximum benefit
Revenue Acceleration Services
• Driving new product revenue pipeline for partners via novel Cisco marketing models
• Lead qualification, analysis of install base, partner coaching and skills transfer, sales and pre-sales consulting, solution design (and pricing), hand-off to delivery
Intact Cisco Accreditations
Authorised Technology Partner
• Cisco Unified Contact Centre Enterprise• Cisco Unified Customer Voice Portal• Cisco Identity Services Engine (ISE)
Specialisations
• Advanced Data Centre Networking Infrastructure • Advanced Data Centre Storage Networking• Advanced Unified Communications• Small Business Specialisation
Certifications
• Select Certified Partner
Other
• Registered Partner• Cisco SmartCare Services
Cisco Expertise:
• Borderless Networks• Collaboration• Data Centre
Who we work with:
• Outsource Providers• Service Providers• Systems Integrators• Vendors
Where we work:
• Americas• APAC• EMEA
Who We Work With
Where We Work
Middle East Africa APAC LATAM N. America
AlbaniaAustriaBelgiumBosnia
BulgariaCroatiaCyprus
Czech RepublicDenmarkEstoniaFinlandFrance
GermanyGibraltarGreece
HungaryIceland
Isle of ManItaly
JerseyLatvia
Liechtenstein
LithuaniaLuxembourgMacedonia
MaltaMonaco
MontenegroNetherlands
NorwayPoland
PortugalIreland
RomaniaRussiaSerbia
SlovakiaSlovenia
SpainSweden
SwitzerlandTurkey
UKUkraine
BahrainIsrael
JordanKuwait
LebanonOmanQatar
Saudi ArabiaSyriaUAE
AlgeriaEgyptKenya
MoroccoNigeria
South Africa
AustraliaBangladesh
BruneiChina
FijiHong Kong
IndiaIndonesia
JapanKazakhstan
MacauMalaysiaMauritius
New ZealandPakistan
PhilippinesSingapore
South KoreaSri LankaTaiwan
ThailandVietnam
ArgentinaBrazilChile
ColumbiaCosta RicaEcuador
El SalvadorFrench Guiana
GuatemalaGuyana
HondurasMexico
NicaraguaPanamaParaguay
PeruPuerto RicoSurinameUruguay
Venezuela
BahamasBermudaCanadaJamaicaTrinidad & Tobago
USA
Europe
Global Partner Coverage: INSPAN
Intact Service Integration
How it all works:
• Enhances and completes our partner’s service offerings
• Designed to integrate optimally and cost effectively into partner’s service models
• Ensures excellence in end-user experience though rigorous ITIL based measures and controls
Case Study: Global Cisco UC Implementation
The Problem• Global Agrochemical company wishing to extend commercial benefits of global WAN
contract to partner’s new UC service• A global telecommunications provider committed to a customer UC transformation• Cisco UC solution required at 140 sites across 40 countries
The Solution• Develop a detailed understanding of the end-user’s commercial requirements• Provide a unique commercial model for transformation and subsequent routine onsite
hardware moves, adds and changes (physical). • The model slots into the partners own contracts to ensure transparency while Intact
provides all on site engineering and project management
The Result• Intact integrated a break fix maintenance strategy into the existing support model. • Now the gold standard for the customer in terms of ‘on time, in budget, on expectation’ for
the provision of Cisco UC on a global basis. • In addition, the model has been adapted to meet specific requirements of different vertical
markets (for example the compliance and regulatory requirements in the global pharmaceutical sector)
• Enables operational efficiencies, incremental revenue streams and revenue protection strategies for the partner
“The outcome of the project became the gold standard for the customer in terms of ‘on time, in budget, on expectation’ for the provision of Cisco UC services on a global basis."
In Summary, why INTACT
Intact is The Partner Enablement Company
• Focused on Cisco Borderless, Collaboration and Data Centre technologies• Does not compete for product revenue• Does not sell directly to end-users• Provides cost effective partner acquisition of new capabilities• Extends the partner’s services reach globally• Enables new revenue opportunities• Has a flexible and innovative approach to new business models
EXPERTS WITHOUT BORDERS
We’re an exclusively channel focused Professional Services firm providing commercial and technical consultancy services to Channel Partners which enables them to enhance their services to End Users. Intact deliberately does not seek to resell product, and does not engage with End Users directly. These are the pillars of our non-compete model.
Intact Worldwide
GLOBAL HEADQUARTERS
Intact Integrated Services LtdUnit A Silwood ParkBuckhurst Road Ascot Berkshire SL5 7PWUnited Kingdom
Tel: +44 1344 756600Fax: +44 1344 756601
Email us: [email protected]
www.intact-is.com
EUROPE
Schicklerstr. 5–7
10179 Berlin
Germany
Tel: +49 30 397 35 220
Fax: +49 30 397 35 199
ASIA PACIFIC
10 Anson Road #31-06,
International Plaza,
Singapore 079903
Singapore
Tel: +65 6493 6313
Fax: +65 6822 6046
AMERICAS
11611 N. Meridian Street
Suite 230
Carmel, IN 46032
Tel: +1 317 805 5700
Fax: +1 888 683 2420