www.courtexcellence.com Page 1 In this issue: Want to know more about the Framework? Interested in holding an IFCE Regional Forum in your region? These workshops give an: • Explanation of the Framework; • Overview of the self-assessment questionnaire; • Overview of how to interpret and analyse the results of an assessment; and • An explanation of how to develop an action plan for improvement. Please contact the ICCE Secretariat for further information. ICCE Secretariat Australasian Institute of Judicial Administration Ground Floor, 555 Lonsdale St Melbourne VIC 3000 Phone: +61 3 9600 1311 ICCE Officer Liz Richardson [email protected]International Consortium for Court Excellence Newsletter Issue 11 – July 2018 What is the Framework? The International Framework for Court Excellence (IFCE) is a resource for assessing the performance of a court against seven detailed areas of excellence and provides guidance to courts intending to improve their performance. The IFCE was first developed in 2008 and a Second Edition was published in 2013 by the International Consortium for Court Excellence (ICCE), consisting of organisations from Europe, Asia, Australia, and the United States. The IFCE uses the term ‘court’ for all bodies that are part of a country’s formal judicial system including courts and tribunals of general, limited or specialised jurisdiction, as well as secular or religious courts. Consortium news • Read about the latest Consortium news including: • An interview with Mr Dan Hall, National Center for State Courts, Chairperson of the ICCE • A membership update 2-3 Regional forums • Bogota, Columbia • Colombo, Sri Lanka • State Courts of Singapore 3-5 Feature articles • ‘Framework Actualized: The Implementation of the Seven Areas of Court Excellence at Klaten District Court, Central Java, Indonesia’ by Albertus Usada, Chief Judge of Klaten District Court • ‘Recent reflections on the IFCE from New Zealand’ by Judge Anna Skellern, District Court of New Zealand 6 8 Other news, conferences and contacts 10 An opportunity to contribute… The International Consortium for Court Excellence is currently developing the 3 rd Edition of the Framework. A Consultation Paper will be distributed to ICCE members in October 2018. This will be your opportunity to provide feedback to the ICCE on your experiences with the Framework including what works and what does not.
Transcript
www.courtexcellence.com Page 1
In this issue:
Want to know more about the Framework? Interested in holding an IFCE RegionalForum inyour region?Theseworkshopsgivean:
• ExplanationoftheFramework;
• Overview of the self-assessmentquestionnaire;
• Overview of how to interpret andanalyse the results of anassessment;and
• An explanation of how to developanactionplanforimprovement.
Please contact the ICCE Secretariat forfurtherinformation.
International Consortium for CourtExcellenceNewsletterIssue11–July2018
What is the Framework?
TheInternationalFrameworkforCourtExcellence(IFCE) isaresourceforassessing the performance of a court against seven detailed areas ofexcellence and provides guidance to courts intending to improve theirperformance.The IFCEwas firstdeveloped in2008andaSecondEditionwas published in 2013 by the International Consortium for CourtExcellence(ICCE),consistingoforganisationsfromEurope,Asia,Australia,andtheUnitedStates.TheIFCEusestheterm‘court’forallbodiesthatarepartofacountry’sformaljudicialsystemincludingcourtsandtribunalsofgeneral, limited or specialised jurisdiction, aswell as secular or religiouscourts.
Consortium news
• ReadaboutthelatestConsortiumnewsincluding:
• An interviewwithMr Dan Hall, National Center forStateCourts,ChairpersonoftheICCE
• Amembershipupdate
2-3
Regional forums
• Bogota,Columbia
• Colombo,SriLanka
• StateCourtsofSingapore
3-5
Feature articles
• ‘Framework Actualized: The Implementation of theSeven Areas of Court Excellence at Klaten DistrictCourt, Central Java, Indonesia’ by Albertus Usada,ChiefJudgeofKlatenDistrictCourt
Consortium update Interview with ICCE Chairperson, Dan Hall, Vice President of Court Consulting Service, National Center for State Courts
TellusaboutyourselfandyourroleattheNCSC
Ihavespentnearly40years inthejudicialsectorworkingtosupportand improvetheadministrationofcourtsbothin the US and internationally. The first half ofmy careerwas in the court system in the stateof Coloradowhere Iwas the Director of Planning. I have been the VicePresident of Court Consulting Services for the NationalCenter for State Courts for the past 17 years. Over thistime, I have overseen nearly 2000 consulting projects. Ihavealsoworkedinnearly20countriesbeginning2001inBulgaria.Myinternationalfocusforthepastfewyearshasbeen with the International Consortium for CourtExcellence (ICCE)where I amnow serving as theChair ofthe Executive Committee and conducting numerousworkshops. I have been fortunate to see the dedicationandintegritythatjudgesandcourtstaff inallpartsoftheworldbringtotheirworkastheyservetheircitizens.
When did you first get involvedwith the IFCE andtheConsortium?
In 2007, Iwaspart of theoriginal group that formed theICCE initiated by Senior District Judge Richard MagnusfromtheSingaporeSubordinateCourts,nowknownastheSingapore State Courts. Despite the original membersresiding in fourcontinentswewereable todraft the firstversionof the IFCE in less thanayear. Itwas launched inAustralia in 2008 and again in Singapore in 2010.
What role does the IFCE play in your work at theNCSC?
Theconceptscontained intheIFCEapplytoallaspectsofthework theNCSCdoes in providing technical assistanceto courtswithin theUnited States. TheUS versionof theFramework is the High Performance Court (HPC)Framework. The values and areas of court excellence oftheHPCareslightlydifferentthantheIFCEbuttheaspectsof performance measures, evaluation and continuallystrivingtoimprovearekeycomponentswhichweapplyonanon-goingbasis.
What do you see as the benefits of courts andtribunalsusingtheIFCE?
Ultimately the main benefit of use of the Framework isthat helps courts deliver higher quality services and thusimprove thecommunity’s confidence in thecourts. Thereare other less tangible benefits too. For example, inBangladeshwesawjudgesandstaffbecomeenergizedbyidentifyingsolutionstoproblems.InthestateofMichigan,wherecourtsarelocallyfunded,itprovidesawaytosharea commoncourtperspectiveacross the state.Oneof themajorstrengthsoftheFrameworkisitprovidesatoolthatcourts can use for self-evaluation. The Framework isunique in the realm of quality improvement systems inthatithasdevelopedbycourtsforcourts.
What are the main challenges in courts andtribunalsimplementingtheIFCE?
The main challenge is the diversity of courts in the US.Therearenearly200,000,000cases filedeachyear in the50 states and 5 US territories. Each of these judicialsystems have different statutes and rules. They alsomayhave different organizational structures with differentsources of funding. Given this diversity the frameworkoffers a tool courts can use to identify their uniquechallengesanddevelopinnovativesolutionsguidedbytheprinciplesoftheframework.
Tell the readers something about yourself that notmanypeopleknow.
I love the outdoors. We have a cabin tucked into themountainshere inColoradothat is justawonderfulplacetoenjoythesolitudeandotherblessingsofnature.
www.courtexcellence.com Page 3
Membership update
TheICCEnowhas48membersoftheConsortium.Courts,tribunals and affiliated judicial institutions who haveimplemented the Framework and who wish to becomemembersmustcompletetheapplicationformandprovidesupportingevidenceoftheirimplementationoftheIFCE.
The Executive Committee will consider each applicationbasedon the informationprovided.Fulldetailsabout themembership policy and requirements for membershipapplications can be found on the Consortiumwebsite orcontacttheICCESecretariatforfurtherinformation.
Regional forums Bogota, Columbia Alicia Davis, Principal Court Management Consultant, National Center for State Courts
OnJune25th, themagistratesof theConstitutionalCourtof the Republic of Colombia participated in a workshopfacilitatedby theNationalCenter for StateCourts (NCSC)concerning the International Framework for CourtExcellenceinthecapitalcityofBogota.TheConstitutionalCourt is the highest appellate court formatters involvingfundamental rights and interpretationof theConstitutionwiththepowertodeterminetheconstitutionalityoflaws,acts,andstatutesinColombia.
CourtPresidentAlejandro Linares commented that this isthe first time the Constitutional Court had decided to
undertake a self-assessment of its services. PresidentLinareshasservedinacademia,thepublicsector,andasamanaging partner of a law firm. He took interest in theInternational Framework for Court Excellence because itaddresses the business aspects of managing courts, anapproachthatdiffersfromotherdiscussionsaroundaccessandtransparency.
Throughouttheworkshop,themagistratesandotherhighcourt officials considered court improvementpractices tostrengthen the administration of justice within theConstitutional Court. Participants said that the exerciseprovided a productive forum to share challenges andopportunities to improve access to the court, strengthenstrategicplanning,andopportunitiestoimproveaccesstothe court, strengthen strategic planning, and optimizeresources. NCSC Vice President, Dan Hall, and PrincipalCourtManagement Consultant, AliciaDavis, co-facilitatedthe workshop. Mr. Hall and Ms. Davis have worked onjusticesectorreformeffortsinnumerouscountries.
Photo:DelegatesattheBogotaIFCEWorkshop
Members and representatives of the court establishedactionplanstargetingtwoareasoffundamentalinteresttothe court: employee development and governance. The
www.courtexcellence.com Page 4
plansincludedshort-andlong-termgoalstobepursuedbythe Court. Mr. Hall applauded the Court’s formation ofactionplans.
“When we reflect on justice systems throughout theworld,onecommonalityremainsconstant,”saidMr.Hall.“InservingtheloftypurposesofCourts,inthefurtheranceof justice, a Framework is necessary tomaintain forwardmomentumandtomeasureprogressmadeovertime.”
The eventwas covered by severalmedia outlets and theCourt hopes that the self-assessment process brings intofocustheCourt’sgoalsandplanningpriorities.
Colombo, Sri Lanka Sri Lanka IFCE Workshop May 27 & 28, 2018 At the invitation of the Chief Justice of the Sri LankaSupreme Court, the Honourable Parinda Ranasinghe,DanielHall,VicePresidentoftheNationalCenterforStateCourts, and Justice Robert Torres, Guam Supreme Courtand former Chief Justice of that Court, conducted a two-day workshop for the Sri Lanka Judiciary. The workshopintroduced the Sri Lanka Judiciary to the InternationalFrameworkforCourtExcellence(IFCE)asatooltoimprovethewayjusticeisdeliveredtocitizensofSriLanka.
TheworkshopwasheldattheSupremeCourtCeremonialCourt House in Colombo on May 27 & 28, 2018. Theseminar introduced the concepts of the IFCE and how itcan be applied in Sri Lanka to 70 judges from the HighCourt,theDistrictCourtandMagistrateCourt.
Themeeting produced initial implementation plans. PriortotheworkshopparticipantscompletedtheIFCEcheck-listassessment instrument. The results were used in themeeting to help teams identify areas for improvement.During the session participants were divided into seventeams.Eachgroupworkedwithseveralofthesevenareasofcourtexcellencewherethey:
• Identified specific areas where the court couldimprove;
• Crafted strategies that would lead toimprovements;
• Developed performance measures to determinetheextentofimprovements;and
• Constructedaqualityimprovementplantoassuresuccessful implementation. Initial discussionshave begun with the judiciary on how to moveforwardtoimplementtheIFCE.
Discussions have begun to identify the next steps the SriLanka Judiciary can take to improve its operations usingtheIFCE.
www.courtexcellence.com Page 5
Singapore The State Courts’ Experience - Tools for Court Excellence State Courts of Singapore
On25July2018, inconjunctionwiththe13thASEANLawAssociation General Assembly and the ASEAN LawConference 2018, the StateCourts of Singaporehosted asatelliteprogrammeentitled“TheStateCourts’Experience–ToolsforCourtExcellence”.TheStateCourtswelcomed32 delegates from the judiciaries, government agenciesand bar associations of the ASEAN Member States, thePeople’sRepublicofChina,RepublicofKazakhstanandtheRussianFederation.
Aspartof theprogramme, theStateCourtsspokeontheworkoftheInternationalConsortiumforCourtExcellence(ICCE),introducedtheIFCEmethodology,theInternationalFrameworkfor JudicialSupportExcellence,andthe ICCE’songoingefforts toreviewandpublisharevisededitionofthe IFCE. The presentation also elaborated on the use ofthe IFCE in the State Courts and other judiciaries. Eachparticipantwaspresentedwitha copyof thepublication,the IFCE State Courts Model – A Practical Guide forSustainable Court Excellence, which includes illustrativeexamplesfromtheStateCourts.
The audience was very interested in understanding theState Courts’ experience in implementing the IFCE.Referencewasmadetotheimportanceofengagingstaffintheself-assessmentprocess,includingensuringthatawidecross-section of judicial officers and court administratorsof different seniorities and performing different courtfunctionsparticipated intheprocess,andthattheyhada
good understanding of the criteria statements andmethodology involved. These are examples of thepreparatory work that is required when planning toundertaketheIFCEself-assessment.
TheStateCourtsalsodeliveredpresentationsonthecasemanagement systems which support the work of itsCriminal Justice Division and Community Justice andTribunals Division respectively, which have significantlytransformed court processes in the State Courts. In thecourseofdevelopingthesecasemanagementsystems,theStateCourts reviewed itsprocesses andprocedures,withtheobjectiveoffurtherpromotingcourtexcellenceintheareaofproceedingsandprocesses(Area4).Thesesystemshaveallowed the StateCourts toenhanceaccessibility tocourt services through innovation and leveraging ontechnology,andhaveenabledtheStateCourtstoserveitscourtusersbetter(Area6).
In his opening remarks, Justice See Kee Oon, PresidingJudge of the State Courts, noted that these initiativescould not have been implemented by the State Courtsalone, but required the collaboration of stakeholders,includingothergovernmentagenciesandtheBar.
Theeventalsoprovidedanopportunity for thedelegatesto network and share their practices in their respectivecourts and organisations. The event was extremely well-received.
Feature Article: Framework Actualized: The Implementation of the Seven Areas of Court Excellence at Klaten District Court, Central Java, Indonesia by Albertus Usada, Chief Judge of Klaten District Court
Klaten District Court in Indonesia implemented theInternational Framework for Court Excellence (IFCE) in2018. This represents a key element of our programtowards court excellence under the Indonesian QualityAssurance Accreditation process overseen by DirectorateGeneralof theGeneralCourts, theSupremeCourtof theRepublicofIndonesia.TheaccreditationprogramincludestheapplicationofISO9001:2008,ISO9001:2015,inwhichthe Klaten District Court achieved its excellent "A"accreditationcertificateinNovember2,2016.
With the assistance of Mr Danu Harya Yudha([email protected]) from MSI Consulting the courtimplemented the IFCE over a threemonth period in thefollowing4phases:
1. Self-assessment
This involved a thorough assessment of court processesand analysis of performance compliance in the SevenAreasoftheIFCE,usingthefollowingmethodology:
• Conducting a review of the self-assessment checklistcontained in appendix A of the IFCE.
• Teams of judges and staff were divided into sevengroupsforeachareaofcourtexcellence.
• Team composition consisted of cross-functionalmembers,fromTechnicalandNon-Technical.
• After each team performed the assessment for theirarea, thewhole team gathered for a plenary sessionandtodiscusstheresults.
a. The first self-assessment April 23 - 26, 2018 KlatenDistrictCourtachieved786points (79%)asscoringresult in the first self-assessment and identifiedimprovements and actions required for each area. Theleaders of area #1 Court leadership and management,Judge Irma Wahyuningsih; area #2 Court planning andpolicies, Judge Novi Wijayanti; area #3 Court resources,Judge Wahyu Setioadi; area #4 Court processes, JudgeSagung Bunga Mayasaputri Antara; area #5 Court usersatisfaction, Judge Dian Herminasari, area #6 Affordablecourt services, JudgeKurniaDGinting;andarea#7Publictrust and confidence, Judge Ira Wati and Judge TriMargono.
After several action plans had been executed, the teamsreassessed the court’s performance in the seven areaswitha finalself-assessmentscoreof908(91%).Detailsofthe results and further description are included in the
www.courtexcellence.com Page 7
IFCE Implementation Summary of Klaten District Court,July 2018, pages 18-110. A video describing theimplementationjourneyofIFCEinKlatenDistrictCourtcanbeviewedat:https://youtu.be/r9K2u6qUA3A
The ImprovementPlanwasdevelopeddetailing theareasidentifiedfor improvement,usingtheSMART(systematic,measureable, achievable, realistic, and timely) techniqueto describe the actions proposed to be taken and theexpectedoutcomes.
4. Measurement
This phase involved specific measurement of theperformance, consisting of 2 types of measurement:performancemeasuresandtheGlobalMeasuresofCourtPerformance.
Public Trust
Through the IFCE implementation, Klaten District CourtwasabletoidentifyimprovementareastoincreaseCourt’sperformanceandgainpublictrust.KlatenDistrictCourtisaTechnology and Digital base-court in Indonesia, taskedwith simplifying the process within its operation andimprovingaccessforCourtusers.
The Court activity plan includes that we will conductperiodic IFCE self-assessments and internal staff surveys,aspartof thePlan-Do-Check-Action (PDCAbyW.EdwardDeming, Out of the Crisis, 1986) cycle approach inimplementingtheIFCE.
Continuously Improve Court Performance
KlatenDistrictCourt isdedicated toproviding thehighestquality judiciary services to Court userswithin the Klatenjurisdiction. We are a technologically advanced court inIndonesia and we deliver our services in practical, costefficient and high qualityways. It is important for KlatenDistrictCourttomaintainpublictrustandconfidence.
TheIFCEenablesustotakeajourneyforwardtotransformintoan‘ExcellentCourt’.KlatenDistrictCourtiscommittedto continued use of the IFCE, and using it tomethodologicallyimproveCourtperformance.
Throughouttheexperience,itdemonstratedthattheIFCEis a valuable model that provides a clear process forleaders, judgesand staff, to viewsanddesignablueprintfor change. We will continue to challenge ourselves, inprovidingbestservicestocourtusers.
Photobelow:KlatenDistrictCourtJudgesandStaff
www.courtexcellence.com Page 8
Recent reflections on the IFCE from New Zealand By Judge Anna Skellern, District Court of New Zealand
Introduction
Judges Phillip Cooper and Barney Thomas produced anarticleentitled,DistrictCourtofNewZealand:RefiningtheAssessment for the last ICCE newsletter. In that article,theydiscussedthepossiblechangestheymightimplementto the IFCE assessment, due in 2019. They set out thebackground to, and rationale for, the proposed changes.Factors thatmight affectwhether the refinementswouldbeimplementedwerealsoexamined.TheylistedsomeofthewaysinwhichIFCEisbenefittingthejudiciaryandthecommunity but highlighted the fact it is not alwaysappreciated that the improvements are delivered by theIFCEprocess.
Thisarticle identifiessomekeychangesbroughtaboutbyIFCEandthewaysinwhichtheIFCECommitteeistryingtobetter publicise the work which has driven the changes.The significant benefit in employing a “joined up”approach with the Ministry of Justice (“the Ministry”),whilstmaintainingtheclearseparationofpowersrequiredbyoursystemofgovernment,isevident.
Key Changes
Perhapsthemost,well-recognisedachievementofanIFCEinitiative in the New Zealand District Court, is the awardreceived by Karen Harvey1 and Tony Fisher2 from theAustralasianInstituteofJudicialAdministration.ItsannualAward for Excellence in Judicial Administration was inrecognitionoftheirwork inestablishingtheDistrictCourt
1 Director of Publications in the Chief District Judge’s Chambers. 2 Former General Manager of District Courts at the Ministry of Justice.
website.ThewebsitewassetuptopublishdecisionsoftheDistrictCourtwhichaJudicialEditorialBoarddeemstobeof significanceorpublic interest. Indoing so, thepublic’sinsight into theworkof theDistrictCourt isenhanced. Inestablishing this website, several core values of ICCE—clientneedsandsatisfaction,accessibilityofcourtservices,andpublictrustandconfidence—arealladvanced.
Howbesttomeetthecourt’stechnologyrequirementshasbeenthesubjectofextensivediscussionbetweenMinistryand judicial members of the IFCE Committee.Dissatisfactionfeltbyjudicialofficersbecauseofperceiveddeficits in the ITareahasbeenhighhistorically. The IFCECommitteehasbenefittedgreatly fromtheattendanceofmembers of the Ministry’s IT team, including the ChiefTechnologyOfficer,atmeetings.
FruitfuldiscussionsaroundjudicialneedsandthebenefitsofupgradingITtoenhanceaccessibilityandmobilityhavetaken place. The Ministry’s use of financial resources toenhance the court’s efficiency results in greater publictrust and confidence. The Committee, having first-handinformation of the nature of the advances and the dateswhentheyareexpected,hasbeenabletodisseminatethisinformationtotheentireDistrictCourtbench.
Concern has been recently raised by the judges on thecommittee about an apparent significant increase in thenumberofself-representedlitigants intheDistrictCourt’sgeneralandfamilyjurisdictions.AlthoughtheconcernhasnotbeensupportedbystatisticalanalysisbytheMinistry,judgesanecdotally identifyaneed to improve thequalityof information available to self-represented parties. Theinformationneedstobereadilyaccessible,bothonlineandin person. The judicial members of the Committee arereviewing the information available to thepublic andareworkingwiththeMinistryCommitteememberstoimprovethe content. This work enhances the core values ofaffordabilityandaccessibilityofcourtservices.
Enablingjudgestodeliverqualitydecisionsandlimitchurnin proceedings has also been a plank of the IFCECommittee’sdiscussion.TheCommitteedeterminedthereshouldbe limitsonthenumberofcasesanysitting judgeshould hear in a day. The Chief District Court Judge andMinistryofficialsagreedonthenumbers,withaRosteringand Scheduling Protocol to achieve this end. Thisinnovativeapproachincreasesefficiencyofthecourtsand
To publicise thework of the IFCE and the improvementsmade as a result of its endeavours, a Publicity Sub-Committee has been set up. It has been resolved it will:routinely publish details of the IFCE’s work on theMinistry’s internal website; and require Executive Judgesto place IFCE matters on the agenda for common roommeetingsregularly.
On amore direct basis, aworkshopwas held recently inthe Whanganui/Taranaki courts by Judges Cooper andThomasandRichardWilliamswho is aRegionalManagerfor the Ministry (“the presenters”.) The workshop wasarranged in response to an invitation from those courtsandwas attendedby judges and senior leadership teamsfromtheMinistry.
The presenters provided: a history of the adoption andimplementation of IFCE by the District Court; theinternational context; the areas of court excellence; theassessment and evaluation process; some of the gainsmade so far; and the improvements in train for the2019assessmentandfollow-up.
It became clear to thepresenters therewere gaps in theparticipants’ knowledge and understanding of the IFCE,and a lack of awareness that gains they recognised hadbeenmadewerearesultoftheIFCEprocess.Participantsalso had little understanding of the work of the IFCECommittee.When thiswasexplained to them, theywereenthusiastictoknowmoreaboutitandtoreceiveregularupdates.
The presenters particularly noted that there was a realdesirefromparticipantstofurtherthejoined-upapproachwiththeMinistryatalocalcourtlevel,ascontemplatedbyarecommendationfromthe2015IFCEassessment.Giventhe level of interest displayed, the proposal to requireExecutive Judges toplace IFCEmatterson theagenda forcommon roommeetings, andmeetings between judgesandMinistrypersonnelatlocallevels,wasendorsed.
The benefits for the New Zealand District Court inmaintaining this high level of co-operation with theMinistry at IFCE level are significant. Recognition of thebenefitsiskeytocontinuationofthesuccess.
www.courtexcellence.com Page 10
Other news Conferences - DIFC Courts and ICCE conference 7-8 November 2018 TheDIFCCourtsarehostingamajorIFCEconferenceon7-8November2018whichwilllookcloselyat:
• the key values and success factors in theInternational Framework for Court Excellence(IFCE)andidentifyinternationalbestpracticeandchallengesforCourtsaroundtheglobe.
• practical strategies that are vital to achievingcourtexcellencewithinalljudicialsystems.
• developments taking place in court innovation,serviceexcellenceandlookatfuturetechnologieslike AI, blockchain, robotics and their legalimplicationsoncourtsaroundtheworld.
The conference website iswww.courtexcellenceconference.org
Third Edition of the IFCE As noted on the front page of this Newsletter, the ICCEExecutiveCommittee is currentlyundertakinga reviewofthe IFCE with the view to developing a 3rd Edition forpublication in2019.Adiscussionpaper is beingpreparedfor members to provide their valuable feedback on theIFCEandhowitcouldbeimproved.Memberswillbesenta copy of the discussion paper in October 2018 and beprovidedwiththeopportunityforcomment.
Next newsletter
ThenextICCEnewsletterwillbepublishedinJanuary2019.Members wishing to submit articleson their experiencesimplementing the Framework for consideration by theSecretariat are invited to contact Liz Richardson.
Want to know more? For enquiries about the Framework please contact Dr LizRichardsonattheICCESecretariat:
ICCE Secretariat Australasian Institute of Judicial Administration Ground Floor, 555 Lonsdale St Melbourne VIC 3000 Phone: +61 3 9600 1311 ICCE Officer Dr Liz Richardson [email protected]
Founding members of the ICCE
Gregory Reinhardt ICCE Secretariat Australasian Institute of Judicial Administration Ground Floor, 555 Lonsdale Street Melbourne VIC 3000 +61 3 9600 1311 [email protected]
Laurence Glanfield Deputy President Australasian Institute of Judicial Administration [email protected]
Daniel J. Hall Vice President, Court Consulting Services Division National Center for State Courts 707 Seventeenth Street, Suite 2900 Denver, Colorado 80202 (303) 308-4300 [email protected]
Beth Wiggins Research Division Federal Judicial Center 1 Columbus Circle, NE Washington, DC 20002-8003 (202) 502-4160 [email protected]
Jennifer Marie Deputy Presiding Judge/Registrar State Courts State Courts Complex 1 Havelock Square Singapore 059724 (65) 64325 5155 [email protected]
