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Internship Report on Bank Alflah
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SUBMITTED TO
Honorable
Sir Mudassar AwanLecturer COMSATS Institute of
Information Technology,
Lahore.
SUBMITTED BY
Najam-Ul-Hassan
CIIT/Spo5-MBA-126/LHR
September 05, 2006
Lahore Campus
Defence Road off Raiwind Road, Lahore
Ph No. 5321090, 9203101 Ext. 215
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In
THE NAMEOF ALLAH,
THE BENEFICENT,
THE MERCIFUL
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DEDICATED
TO My PARENTS
WHO ALWAYS
LOVED ME& all those who have a soft
corner for me in their hearts
acknowledgement
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All gratitude and thanks to almighty ALLAH the gracious, the most mercifuland beneficent who gave me courage to undertake and complete this task. I amvery much obliged to my ever caring and loving parents whose prayers haveenabled to reach this stage.
I am grateful to almighty ALLAH who made me able to complete the workpresented in this report. It is due to HIS unending mercy that this work movedtowards success.
I am highly indebted to my course instructor Mr. Mudassar Awan for providing mean opportunity to learn about the Banking system of Bank Al-Falah" which is vitalingredient of MBA program. I am very great full to my teacher Mr. Mudassar
Awan for providing me guideline for the completion of this report.
I feel great pride and pleasure on the accomplishment of this report.
NajamUl-
Hassa
CIIT/S
5-MBA126/L
R
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preface
Banking sector owes a pivotal importance in the economy of any countrythrough its vibrant functions. This is the deep seated motivator thatgeared up me to join any bank for internship. Moreover, the practice andfamiliarity learned during this tenure would also attest very helpful andalleviating in the awaiting proficient life.
This report is an upshot of my six weeks internship in Bank Al-Falah,
Urdu Bazar Branch, Main Kabir Street, Urdu Bazar, Lahore Pakistan.Bank Al-Falah posses an imperative importance in the banking sector ofPakistan. It always remains the center of hustles in business activities. Italways endows with great covenant of rally round in terms of funds andservices at all epochs of its dynamism.
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Although, a derisory period of six weeks is not enough to learn thecomplex operations of Bank Al-Falah Limited yet I made industriousefforts to converse them comprehensively in this report. Particularly, Ihave remunerated more accents on study of distinguishing features andservices of Bank Al-Falah Limited. I have made maximum venture toelaborate this report with the material read, listened and observed.
I have strong belief that this report will guide and ease the readers tounderstand the operations of banking system and more prominently havegood knowledge about Bank Al-Falah Limited, one of the most trusty andleading banks in Pakistan.
Dear readers, I hope that you will appreciate my report and sense thatreading my report is not like to waste the time in any respect.
NajamUl-
HassaCIIT/S5-MBA126/L
R
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Table of contents
acknowledgement 4
preface 5
Table of contents 6
EXECUTIVE SUMMARY 8
what is BANK? 11
types of BANKs 13
List of BANKs in pakistan 15
history of BANKing in pakistan 16
state BANK of pakistan 18
nift - national institutional facilitation technologies 23
islamic BANKing in pakistan 25
the bank Al-Falah limited 26
Title, Logo and slogan 28
vision and mission statement 29
head office at glance 30
boardof directors 31
chairmans messege 32
management of bank Al-Falah 33
Bank Al-Falah branch network 34
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departments of Bank Al-Falah 35
account opening department 36
remittances department 50
clearing department 62
accounts department 70
cash department 73
finance/credit department 76
credit card department 91
trade finance departments 95
swot analysis 102
learning and experience 109
conclusion 113
EXECUTIVE SUMMARY
The banking structure in Pakistan comprises of the following types, StateBank of Pakistan, Commercial Bank of Pakistan; Exchange Banks,Saving banks, Cooperative banks, specialized credit institutions. Thestate bank of Pakistan is the Central bank of the country and wasestablished on July 01, 1948. The network of bank branches now coversa very large segment of national economy. The State Bank of Pakistanissues the shares of these periodically. Bank employees and othercommon peoples can also purchase these shares and earn profit.
To open an account the customer has to meet the general bankingmanager with an introducer. The procedure begins with the punching ofaccount opening form to the customer file i.e. customers master file.Before closing any account, bank send letter to the account hold forinforming him that his account is going to be closed. There is need anapproval form higher authority to close any account. Current deposits arethose which are payable to bank whenever demanded by the customer.
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Bank does not pay any profit on current deposits. The following are thefinancial products/services of PLS Account, Saving Account, Termdeposit and Foreign currency accounts.
In remittance department like any other BANK AL-FALAH also have
instruments for transferring of money, Telegraphic Transfer, MailTransfer. In cash department both deposits and withdrawals go side byside. This department works under the CD In charge and deals with cashdeposits and payments. This department maintains the following sheets,books, and ledger of account cash received voucher sheet.
Cash paid voucher sheet, Paying-in-slip, Cheque Book, Cash balancebook. The clearing in Karachi at BANK AL-FALAH or other banks is beingdone through NIFT (National Institute of Facilitation Technology).
Bank provides this facility to the people who need advance money tomeet their requirement. Party dealing with other banks financial conditionof borrower business and as a first step credit proposal is being made.BANK AL-FALAH provides advances, which are two types. Secured
Advances, Unsecured Advances. BANK AL-FALAH usually classifiedadvances in to following types Commercial Advances, Corporate/SMEs
Advances, Agricultural Advances. Commercial Advances are of followingtypes Demand Finance, Cash Finance, Export Refinance Part I (PreShipment) & others. Banks Agriculture division deals with the agricultureadvances. Bank provides the Agriculture Advances in order to enhanceand support the agriculture sector of the country. Farm Credit & NonFarm Credit.
In foreign exchange, BANK AL-FALAH is dealing Foreign CurrencyAccounts, Foreign Remittances, and Foreign Bills for Collection, Imports& Exports
Foreign currency accounts & the foreign currency department deals withthe following types of accounts, Current account, Saving bank account,Term deposit. Foreign accounts are convertible on floating rate availableto the bank. Letter Of Credit facility is being provided by BANK AL-FALAHin foreign exchange.
what is BANK?
It has not so far been decided as to how the word Bank originated.Some authors opine that this word is derived from the words Bancus or
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Banque which mean a bench. Other authorities hold the opinion that theword Bank is derived from the German word Back, which means jointstock fund. It is therefore, not possible to decide as to which of theopinion is correct, for no record is available to ascertain the validity of anyof the opinions
The term bank is being used for a long time yet it has no precisedefinition. The basic reason is that the banks perform not just one butmany types of functions originally the banks were supposed to makeshort term loans to the traders only. The banks now not only make shortterm loans to the formers, traders , industrialist etc. But also invest in awide variety of long term earning assets.
The commercial banks also undertake and execute trust, deal in stock,shares and debentures, issue guaranties and indemnities underwrite and
sell new securities, and deal in foreign exchange etc.
Banking industry acts as life-blood of modern trade and commerce acting
as a bridge to provide a major source of financial intermediation.
However some of the definitions of bank from different authors are asfollows.
Depository financial institution: a financial institution that accepts depositsand channels the money into lending activities; "he cashed a check at thebank"; "that bank holds the mortgage on my home"
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According to Dr. Hart
Banker or bank is a person
or company carrying on business of
receiving money and collecting drafts for the
customers subject to the obligation of honouring cheques
drawn upon them from time to time by
customers to the extends of
the amounts available
on their currents
accounts
In the words of G W Gilbert
A banker is a dealer in capital
or more properly a dealer in money.
He is an intermediate party between the borrower and lender.
He borrows one party and
lends to the
another
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types of BANKs
Central bank or state bank.
Commercial bank.
Exchange bank.
Industrial bank.
Agriculture bank.
Investment bank.
Saving bank.
CENTRAL BANK
Every country has its central bank or state bank. Its major function is tocarry out a countrys monetary policy with an aim to safeguard itsfinancial and economic stability. It has the monopoly of note issue. It isalso the custodian of money market. State bank is the Banks bank andlender to the government.
COMMERCIAL BANK
Commercial banks are profit earning concerns. They receive depositsand advance loans to the borrows. They greatly help in financing for
internal and external trade of the country.
EXCHANGE BANK
The main function of the exchange bank is to finance the foreign trade bythe purchase and sale of foreign currencies in the form of drafts, bills ofexchange, telegraphic transfers. They also perform the function ofcommercial bank. Receiving deposits and advancing loans.
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INDUSTRIAL BANKS
Commercial bank cannot afford to block their funds in long terminvestments. The industrial banks receive long term deposits and financethe industries by providing them long term credits. In Pakistan the
Industrial bank named as Industrial Development Bank of Pakistan(I.D.B.P) was established in 1961 for this purpose.
AGRICULTURAL BANK
Agricultural bank provides short and long period loans for financingagriculture. The agriculturists need short and long term loans for meetingtheir day to day and long term requirements for making permanentimprovement in the land. In Pakistan Agricultural Bank is named as
Agricultural Development bank of Pakistan (A.D.B.P) and it wasestablished in 1961
INVESTMENT BANK
The main function of investment bank the merchandising of shares andother securities, managing and distributing the issue of shares and othersecurities.
SAVING BANKS
These are the institutions which are sponsored by the government forhaving facilities to the people and small means. These bank collect smallsaving of people and allow them to withdraw in small amounts. Also
another institution i.e. National Savings is working in the same capacity.
List of BANKs in pakistan
The market for banks is diverse in Pakistan comprising nationalizedcommercial banks (NCBs), Private Banks and foreign banks. In 1993,
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Habib Bank (Overseas) Limited
United Bank Limited
Muslim Commercial Bank Limited
Commerce Bank Limited
Australia Bank Limited
Standard Bank Limited
Bank of Bahawalpur Limited
Premier Bank Limited
Pak Bank Limited
Lahore Commercial Bank Limited
Sarhad Bank Limited
Punjab Provincial Co-operative Bank Limited
The Pakistan Banking Council prepared banks amalgamation schemes in1974 for amalgamation of smaller banks with the five bigger banks of thecountry. These five banks are as under:
National Bank of Pakistan
Habib Bank Limited
United Bank Limited
Muslim Commercial Bank Limited
Allied Bank Limited
So, through the Nationalization of Bank Act 1974, the State Bank ofPakistan, all the commercial banks incorporated in Pakistan and carryingon business in or outside the country were brought under the governmentownership with effect from Jan. 1, 1974. The ownership, management,
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and control of all banks in Pakistan stood transferred to and vested in theFederal Government. The Finance Minister announced plans to startIslamic Banking system in Pakistan in the budget speech on June 26,1980, but it could not be possible till August, 2003.
state BANK of pakistan
The State Bank of Pakistan is the central bank of the country. Usually thestarting point for a central bank is a banking system that is already inplace - the banking system necessitates the presence of a central bank.But the State Bank of Pakistan (SBP) is unique in the sense that it startedits function in a newly born country, where it also had to shoulderresponsibilities of developing and rehabilitating a banking system and theeconomy, in addition to the traditional central banking functions.
Performance of the Bank since its inception in 1948, as reviewed insubsequent pages, shows that it has faced all the challenges with a greatzeal and commitment. The founders of the Bank set a multi-dimensionaltarget before it that included not only regulation of the monetary andcredit system but also the growth of this system. The vision of itsfounders was a stable monetary system in Pakistan with fuller utilizationof the countrys productive resources (SBP Act, 1956).
In order to achieve the goals set before it, the State Bank of Pakistanperformed all the traditional and non-traditional functions. The traditional
functions, which are generally performed by central banks all over theworld, are classified into two groups;
the primary functions including issue of notes,regulation of the financial system, lender of the lastresort, and conduct of monetary policy,
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the secondary functions including management ofpublic debt, management of foreign exchange,advising the Government on policy matters, anchoringpayments system, and maintaining close relationshipswith international financial institutions.
In the subsequent page, all these functions are shown in a flow chart
Vision and Mission ofSBP
Our VisionTo transform SBP into a modern
and dynamic central bank, highly
professional and efficient, fully
equipped to play a meaningful role,
on sustainable basis, in the economic
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and social development of Pakistan
Our MissionTo promote monetary and
financial stability and foster a
sound and dynamic financial
system, so as to achieve sustained
and equitable economic growth
and prosperity in Pakistan.
Governors of the SBP
nift-national institutional facilitation technologies
NIFT-National Institutional Facilitation Technologies (Pvt.). Ltd. wasincorporated in September 1995 as joint venture between a consortium ofsix banks and entrepreneurs from the private sector. All commercialbanks and all of branches in major cities avail NIFTs services. As of June2005, 43 commercial banks and their 3000 branches in 9 major citiesutilize NIFTs services.
NIFT has setup elaborate data centers geared to provide automatedservices for document processing particularly in the payment arena.Modern image based facilities have been established at Karachi, Lahore,Islamabad, Peshawar, Rawalpindi, Hyderabad, Multan, Faisalabad andQuetta. The services include cheques clearing, collection & delivery,reconciliation, return (unpaid) cheques processing, same day clearing(express 2 hrs. clearing service), intercity clearing and inter branch &
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inter bank settlement. Services are provided at individual branch level toover 3000 branches in nine major cities and 30 smaller cities.
NIFT also provides exclusive item processing services to financialinstitutions and turnkey clearing preparation support to selected banks.
a division of NIFT is a Certification Authority ofPakistan. This division has establishes facilities to provide PKI (public keyinfrastructure) based security solutions for e-business, e-commerce, e-banking and e-government as an affiliate of VERISIGN Inc USA and
WORLDeTRUST, Geneva.
ISM - NIFT has incorporated an wholly owned subsidiary Image SystemsMarketing (Pvt.) Ltd. (ISM) to offer image archiving and datawarehousing services to large corporations. For this purpose reselleragreements have been signed with corporations in USA and Europe tooffer services in Pakistan, Bangladesh, Gulf and Middle East.
MissionWe will draw from the respect we have earned as Trusted Third Party
Processor and will become a distinctive organization known for innovativeuse of technology to continually improve products and services for the
benefit of our customers and their customers and keep them abreast withtimes to compete in the global society.
VisionWe focus on our customers as an active component in growth process.We continue to offer services that expand their access to excellent andaffordable technologies. Our qualified and experienced workforce mustwork closely with our customers to continually enhance their confidence
and trust in us.
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islamic BANKing in pakistan
Islamic banking has been defined as banking in consonance with theethos and value system of Islam and governed, in addition to theconventional good governance and risk management rules, by theprinciples laid down by Islamic Shariah. Interest free banking is a narrowconcept denoting a number of banking instruments or operations, which
avoid interest. Islamic banking, the more general term is expected notonly to avoid interest-based transactions, prohibited in the IslamicShariah, but also to avoid unethical practices and participate actively inachieving the goals and objectives of an Islamic economy.
Steps for Islamization of banking and financial system of Pakistan werestarted in 1977-78. Pakistan was among the three countries in the worldthat had been trying to implement interest free banking atcomprehensive/national level. But as it was a mammoth task, theswitchover plan was implemented in phases. The Islamization measures
included the elimination of interest from the operations of specializedfinancial institutions including HBFC, ICP and NIT in July 1979 and that ofthe commercial banks during January 1981 to June 1985. The legalframework of Pakistan's financial and corporate system was amended onJune 26, 1980 to permit issuance of a new interest-free instrument ofcorporate financing named Participation Term Certificate (PTC). AnOrdinance was promulgated to allow the establishment of Mudaraba
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companies and floatation of Mudaraba certificates for raising risk basedcapital. Amendments were also made in the Banking CompaniesOrdinance, 1962 (The BCO, 1962) and related laws to include provisionof bank finance through PLS, mark-up in prices, leasing and hirepurchase.
Modes of Islamic Banking in Pakistan
Murabaha
Ijarah
Ijarah-wal-iqtina
Musawamah
ISTISNA A
MUDARABAH
MUSHARAKAH
the bank Al-Falah limited
Bank Al-Falah Limited was incorporated on June 21st, 1997 as a public
limited company under the Companies Ordinance 1984.Its banking operations commenced from November 1st, 1997. The bankis engaged in commercial banking and related services as defined in theBanking companies ordinance, 1962. The Bank is currently operatingthrough 104 branches in 36 cities, with the registered office atB.A.Building, I.I.Chundrigar, Karachi.
Since its inception, as the new identity of H.C.E.B after the privatization in1997, the management of the bankhas implemented strategies and policies to carve a distinct position for
the bank in the market place.
Strengthened with the banking of the Abu Dhabi Group and driven bythe strategic goals set out by its board of management, the Bankhas invested in revolutionary technology to have an extensive rangeof products and services.This facilitates our commitment to a culture of innovation and seeks
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out synergies with clients and service providers to ensure uninterruptedservices to its customers. We perceive the requirements of ourcustomers and match them with quality products and service solutions.During the past five years, we have emerged as one of the foremostfinancial institution in the region endeavoring to meet the needs oftomorrow today.
Bank Al-Falah limited was incorporated on June 21, 1992 as a publiclimited Companies Ordinance 1984 and commenced banking operationfrom Nov 1, 1992. The bank is growing rapidly in its equity & asset basedue to strategic managerial policies and assistance of Abu Dhabi Group.
The strength and standing of Abu Dhabi Group, principal owners of BALhave helped Bank Al-Falah Limited launch high quality consumer andcorporate banking operation in Pakistan. Bank Al-Falah Ltd has
embarked upon a rapid expansion program to make sure that ourservices reach more and more peoples. We are headed towards anoptimum sized network reaching major urban centers in Pakistan andsoon to go International.
ATM machines locations have been increased inmost of the branches butstill need to expand their network in every branch and collaboration withother commercial banks in ATM services. It is also introducing a new;more advanced and latest funds settlement computerized SWIFTprogram in late 2002. Which is a strong point of BAL that makes it asophisticated and highly technological oriented bank?
Regarding the investment and deposits portfolios BAL is playing dynamicstrategies to diversity their funds in more productive assets like;investment in T. Bills and export related concerns, which are producinghealthy profits. But all this goes to the staff of Bank Al-Falah Ltd bank thatis more proficient and good risk managers.
BAL has numerous opportunities in future to increase the volume ofbusiness because it has options to tap the market of its own peer units(Al-Falah Car Financing, Al-Falah Visa, & also Al-Falah Home Financeetc) beside BAL has strong assets base, it can diversify its funds in morelending & investment opportunities live; Petroleum concerns, financialderivatives business through treasury.
In nutshell, BAL has been performing very well since its birth. All financialinstitutions of Pakistan regarding commercial banking concerns give Bank
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Al-Falah Ltd as a leading bank in domestic sector title. Through SWOTanalysis we have found that BAL has competitive edge over other peerbanks and it wants to tap the prospects of foreign banks to achieve long-term objectives of the bank it ought to have astute, well-designed,comprehensive and dynamic frame of undertaking which might beestablished after diagnosing the conditions of country and drawbacks dueto which it lags behind.
Title, Logo and slogan
Title of Bank Al-Falah
Logo of Bank Al-Falah
Slogan of Bank Al-Falah
vision and mission statement
Vision
Mission Statement
head office at glanceHead Office of Bank Al-Falah
Bank Name: Bank Al-Falah
URL: http://www.bankAl-Falah.com/
Email [email protected]
STREET B.A. Building, I.I. Chundrigar Road
CITY Karachi
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STATE Sindh
COUNTRY Pakistan
PHONE 021-2414030
FAX 021-2417006
TELEX 29823 FALAH-PK
BANK TYPE Commercial Bank
DATE UPDATE Aug. 15, 2001
INTERNET BANKING Yes
Chundriger Road of Karachi has same importance in Pakistans economyas of the Wall Street in world economy. The divisions working under Bank
Al-Falah Limited Head office are as follows:
Administration
Credit Management
Investment Banking
Human Resource
Information Technology
Corporate Planning & Budgeting
Finance & Treasury
International Division
Inspection & Audit
Law Division
Marketing & Development
Trustee Division
Under the President an Executive Committee and a Credit Committeeworks. All the matter of the bank join to the board of director arepresented to the executive committee which is responsible for dailyoperation of the bank .The request for credit exceeding the GeneralManager power is approved by the Credit Committee. Under the area
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H.E. Sheikh Hamdan bin Mubarak Al-Nahayan
Bank Al-Falah branch network
The Bank is fully aware that the branch network has direct implications onthe services that it provides to its customers. We offer services through anetwork of160 branches and 60 state of the artATM machines.
Conventional Branches
Islamic Banking Branches
Overseas Branches
ATM Machines
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departments of Bank Al-Falah
As far as Bank Al-Falah Ltd is concerned, it is one of the top in all-domestic commercial banks in Pakistan. The rapid increase in branchnetwork shows the Banks performance within seven years, which isworth considerable.
However, this branch works with mostly all banking operations, which arenormally performed by every commercial bank. It has basically followingdepartments under which it operates all functions of bank diligently.These are mainly:
1. Account opening department
2. Remittances department
3. Clearing department
4. Accounts department
5. Warid telecom department
6. Cash department
7. Car financing department
8. Credit department
9. Credit card department
10. Trade financing department
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account opening department
This department is responsible for the opening and closing of accounts.In consideration of Bank Al-Falah Limited, opening and/or continuing tomaintain any account, the Account Holder/Depositor or Investor would bebound by the terms and conditions written on the account opening form.
The first part establishes the preference regarding the type of account tobe maintained. The various choices offered in this regard are:
Current Account
Saving/ PLS Account
Royal Profit Account
Term Deposit Account
Basic Banking Account
Current Account
The current account is the most common account and the most preferredamongst business concerns. There is no restriction on the amount ofwithdrawal. Current account enables the client to do cash transactions ina more efficient manner.
Features:-
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Current Accounts can be opened in the BAL with the sumnot less than Rs.10,00/-
No Profit
No deduction of Zakat
Account close