Intro To Social Media - Durham Farm Fresh

Sunday, March 20, 2011

Doing Business in the Conversation Age Susan Murphy Email: [email protected] Company: www.jestercreative.com Blog: www.suzemuse.com Twitter: @suzemuse Facebook: www.facebook.com/suzemuse LinkedIN: www.linkedin.com/in/suzemuseSunday, March 20, 2011

Who Am I? Writer, TV producer, entrepreneur, web site maker, content creator, professional speaker, teacher, singer, wizard, pet mom... and a complete and utter computer nerd.Sunday, March 20, 2011

Todays Agenda 9:00am-10:15am: Doing Business in the Conversation Age 10:15am-10:30am: Break 10:30am-12:00pm: Its Not About the Tools (but here are the ones you need to know about) 12:00pm 1:00pm: Lunch 1:00pm 1:30pm: Paul and Kelly from Brooks Farms 1:30pm 2:30pm: Building Your Online Strategy (Hands-on) 2:30pm 2:45pm: Break 2:45pm-4:00pm: Building Your Online Strategy continued (Hands-on) 4:00pm-4:30pm: Q and A/Discussion and Wrap UpSunday, March 20, 2011

By the end of today you will: Understand the importance of creating great content. Feel more comfortable with social media tools. Be able to find your audience online and interact with them more effectively. Feel less fearful about engaging with your customers online.Sunday, March 20, 2011

? What Well Learn Whats this social media stuff about, anyway? The best place to start with your online presence How Facebook and Twitter can be useful for any type of business in any type of industry 6 steps to get your online presence off the ground Common fears and misconceptions about social media Social media in less than an hour a day PDF Handbook/SlideshowSunday, March 20, 2011

The Social Media Revolution Years to reach 50 million users: Radio: 38 years TV: 13 years The Internet: 4 years iPods: 3 years Facebook: less than 1 year Facebook now has more than half a BILLION active usersSunday, March 20, 2011

The Social Media Revolution Over 200,000,000 blogs 77% of active Internet users read blogs Twitter has over 150,000,000 usersSunday, March 20, 2011

The Social Media Revolution 25% of search results for the worlds top 20 brands are to user-generated content. People care more about how their social graph ranks products and services than how Google ranks them.Sunday, March 20, 2011

People are ONLINE. They are talking about YOUR BUSINESS.Sunday, March 20, 2011

Chris WildmanSunday, March 20, 2011

First Contact Chris searched online and found a huge network of foodies food lovers, critics, and suppliers He discovered the hot topics and began to reach out and make contact. He sent out food samples and people started posting reviews on their blogs.Sunday, March 20, 2011

...social media marketing is something any small business could get into. We have a very tiny marketing budget, but this is about spending time rather than money. Chris WildmanSunday, March 20, 2011

Social media = personal connections Social media = awareness Social media = more businessSunday, March 20, 2011

If you want to compete, you cant wait for business to come to you. Social media is an opportunity you to make personal connections with your customers. Word of mouth = World of mouthSunday, March 20, 2011

Home Base Community Centre Coffee Shop Town SquareSunday, March 20, 2011

Facebook is your community centreSunday, March 20, 2011

Facebook is your community centre Facebook can be the central hub of your community, where people can find and share information about the things they care about.Sunday, March 20, 2011

Facebook is your community centre Like a community centre bulletin board. Tell your story and provide calls to action.Sunday, March 20, 2011

Facebook is your community centre Your community can share their stories too.Sunday, March 20, 2011

Facebook is your community centre It links people back to your home base.Sunday, March 20, 2011

Flickr and YouTube are your Town SquareSunday, March 20, 2011

Flickr and YouTube are your Town Square Its where you go to see the action.Sunday, March 20, 2011

Search Engines love Video!Sunday, March 20, 2011

Results Field of Screams over 8,300 views Other videos 2 to 3,000 views Plenty of buzz Cross promotion through web site Blogger outreach (free passes)Sunday, March 20, 2011

Results: Through the podcast, Gary grew Wine Library from $4 million to $50 million business in 18 months. Hes done 1000 episodes, the show gets 100,000 viewers per day. Gary is a bestselling author of business books and has his own show on Sirus Satellite Radio called Wine and WebSunday, March 20, 2011

Twitter is your coffee shopSunday, March 20, 2011

Twitter is your coffee shop Its a gathering place.Sunday, March 20, 2011

Twitter is your coffee shop You can listen in, learn something new, and share what you know.Sunday, March 20, 2011

Twitter is your coffee shop Twitter is a conversation.Sunday, March 20, 2011

@HerrlesMarketSunday, March 20, 2011

@HerrlesMarket Results: Hes made invaluable connections with his customers His customers are ambassadors they promote his business for him. Trevors Twitter Advice: Engaged followers are more valuable than volume of followers. Start by following people in your industry, other farms and say hello! Be yourself Use Twitter as an opportunity to educate people about farming.Sunday, March 20, 2011

Home Base Community Centre Coffee Shop Town SquareSunday, March 20, 2011

How do we build our home base? Its all about CONTENT. Blogging Video PhotosSunday, March 20, 2011

Blogs why should you have one? To build awareness of your brand To boost your search engine rankings To improve customer relations To show knowledge & earn credibility To get new clients/make salesSunday, March 20, 2011

Your Home Base Give people a reason to drop by They will come back if you provide relevant, updated content that is interesting to the community.Sunday, March 20, 2011

Re-Cap Social media can be used successfully for all types of businesses including YOURS! Social media is about leveraging technology to create new connections with your customers. Social media is less about the sales pitch, and more about the conversation.Sunday, March 20, 2011

Yah, BUT....Sunday, March 20, 2011

Top 5 reasons why businesses are afraid of social mediaSunday, March 20, 2011

Top 5 reasons why businesses are afraid of social media We dont have time for social media. Social media is a waste of time and resources. "Haters" will damage our brand. If our employees are allowed to Tweet, they might give away company secrets. Its impossible to track ROI.Sunday, March 20, 2011

We dont have time for social media. Make it a team effort. Make it a habit. Make it part of your marketing plan. Make it a priority.Sunday, March 20, 2011

Social media is a waste of time and resources Its one of the fastest ways to build brand recognition Its not just playing, but it is fun! 80% of my companys new business in the past 2 years has from social media channels. My company would not have survived the downturn if not for social media.Sunday, March 20, 2011

Haters will damage my brand. If youre already listening, youll be able to hear immediately if there is an issue. You can address problems directly, quickly, and personally.Sunday, March 20, 2011

If our employees are allowed to Tweet, they might give away company secrets. Set up guidelines for your staff about what they can and cant say online about the company. Your employees are the human face of your company. Encourage their personalities to shine through.Sunday, March 20, 2011

Its impossible to track ROI. Social media tools are very trackable. Analytics are available across most platforms. If you focus on your goals up front, youll know when youve been successful.Sunday, March 20, 2011

Content is King.Sunday, March 20, 2011

Content is King. Conversation is King. Are you ready to start?Sunday, March 20, 2011

BREAK TIME!!!Sunday, March 20, 2011

Its Not About the Tools (But here are the ones you should know about)Sunday, March 20, 2011

Blogging and Micro-Blogging Wordpress.com and .org Tumblr.com Twitter.com (Dashboard: Hootsuite.com)Sunday, March 20, 2011

Facebook Facebook.com Facebook Pages Facebook Groups Facebook AdsSunday, March 20, 2011

Photo Sharing Flickr.com Picasa.google.comSunday, March 20, 2011

Video Sharing YouTube.comSunday, March 20, 2011

Location Based Apps FourSquare.com Facebook Places GowallaSunday, March 20, 2011

LUNCH!Sunday, March 20, 2011

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Intro To Social Media - Durham Farm Fresh

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