atourofskillsneededforlife

introducing

INTERPERSONAL SKILLS

3COMPANIESHIRING(COACHING,MARKETING,CONSULTANCY)

Exercise

HARDSKILLS/TECHNICALOTHERCORESKILLS:INTERPERSONAL

Toolspeopleusetointeractandcommunicatewithindividualsinanyenvironment/situation

AreasofInterpersonalSkills

VerbalCommunication Non- verbal

communicationListeningskills

AreasofInterpersonalSkills

NegotiationProblem-solving

Decision-making

AreasofInterpersonalSkills

Assertiveness

VerbalCommunication

Words

Tone&

manner

orders&

directions

Non-verbalcommunication

Expressing;bodylanguageandhandgesture

Frowns,angrystaresvs.smilesandclearlyspeaking,bodylanguage(handtoexplain)

Listeningskills

Hearvs.listen /attentivelyhearandprocessinfocorrectly

NegotiationDiscuss

&Reach

agreement

solutions

Professionalmanners

Problem-solving

Blamestorming

Decision-making

ASSERTIVENESS

Standupforrights,calm&positiveway.XPassiveXaggressive

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