Interpersonal Skills

By Divakar Badola

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Content

Interpersonal SkillOrganizational ContextWhy interpersonal skillsInterpersonal skills modelTips to develop good interpersonal skillsConclusion

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What is Interpersonal Skills ?

Interpersonal skills are all about working with other people.

In a business setting, the term generally refers to an employee's ability to get along with others while performing his job

Interpersonal skills are actually characteristic traits like Manners, attitude, courtesy, habits, behavior and appearance which helps us to communicate and maintain relationship with others

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Organizational Context

The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:

MeetingsMeetings

DelegationDelegation

MotivationMotivation

FacilitationFacilitation

CoachingCoaching

LeadingLeading

Problem SolvingProblem Solving

SellingSelling

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Interpersonal skills while working

The success of an organization is dependent upon the people within it working well together

InternallyIn teamsAcross teamsWithin and between departments and business units

ExternallyWith suppliersWith Customers

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Interpersonal skills while working

Take the relationship viewpoint:Effective relationships within the organizationEffective relationships with suppliersEffective relationships with competitors

To gain real competitive advantage through such relationships in the long term is dependent upon your level of interpersonal skills

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Why Interpersonal skills needed?To improve

RelationshipWorking environmentLeadership skillsProductivityAll round successLiking by others

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Interpersonal skills model

Interpersonal skills

Personality development

Leadership skills

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When & Where Interpersonal Skills Are Required at work place ?

While working in groups to form effective teams

Socializing at work place Presenting your self at work Listening & Questioning Giving or receiving feedback Building & maintaining relationships

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TIPS TO DEVELOP GOOD

INTERPERSONAL SKILLS

COMMUNICATE CLEARLY

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SMILE

BE APPRECIATIVE

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PRACTICE ACTIVE LISTENING

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BRING PEOPLE TOGETHER

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RESOLVE CONFLICTS

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HAVE A SENSE OF HUMOUR

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EMPATHY-SEE IT FROM THEIR SIDE

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Maintain good emotional balance

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Use more ‘ I ’ statements Observe

Feelings

Thoughts

Want

Intention

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Conclusion

In today’s business world organizations do not compete with their products

Organizations compete through using their most valuable resource, their people, to maximum effect

Interpersonal skills are vital to allow this to happen

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Thank you

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