Introduction to Executive Reporting for CLOs Tamar Elkeles Vice President of QUALCOMMs Corporate...

Introduction to Executive Reporting for CLOs

Tamar Elkeles

Vice President of QUALCOMM’s Corporate Learning Center

Version: 26-Feb-11

Learning measurement: Key performance indicators

Source: KnowledgeAdvisors Learning Analytics Best Practices Research Study, 2004.

Does your organization have a standard set of key performance indicators that you measure and monitor regularly?

© 2011 KnowledgeAdvisors 2

The Measurement Gap for CEOs

2009 ROI Institute Study based on responses from 96 CEOs


The Idea is Born

Conversation between Kent and Tamar in Spring 2010

Executive Council created to provide guidance

Dave Vance asked to provide leadership Industry thought leaders have provided

advice, insight, and further guidance


Executive Council Members

• Tamar Elkeles, Qualcomm, Chair• Terry Bickham, Deloitte• Cedric Coco, Lowe’s• Marilyn Figlar, Lockheed Martin• Karen Kochler, CIGNA• Sundar Nagarathnam, Net App• Sandy Shaw, Sodexo• Don Shoultz, BP• Tom Simon, CNA Insurance• Carrie Beckstrom, ADP


Industry Thought Leaders Providing Advice and Counsel to the Project

Laurie Bassi Josh Bersin Rob Brinkerhoff Jack Phillips Frank Anderson Jac Fitz-enz


The Reporting Effort Goals

Practical, relevant guidance for reporting in the talent development field Standard measures and definitions Standard reports

Adopted by many organizations and becomes the standard for the industry Greater clarity and efficiency

for each organization Ability to compare across

the industry


The Three Phase Plan

Page: 8© 2011 KnowledgeAdvisors

Basic Reporting for L&D

Reporting for Talent

Development

Expanded Reporting for

L&D

Focus of today’s presentation: progress on Phase I

Executive Reporting for CLO’s:What They Want and How to Get It

Dave Vance President, Manage Learning LLC

The Need

Clear guidance for L&D Reporting Data measures and definitions

Similar to what GAAP provides for accounting Generally Accepted Accounting Principles Reports: Income Statement, Balance Sheet

and Cash Flow Statement Measures and definitions: Income, expenses

How to calculate and report Examples: Depreciation, value of an asset


Benefits

Clear, practical reporting guidance for CLOs to use within their own organization Manage the L&D function to

produce desired outcomes effectively and efficiently

Provide appropriate, meaningful reports to the CEO


Standard measures and definitions to benchmark and learn from other organizations

Phase 1 DeliverableReflects Efforts of Many

Kent’s vision and commitment Executive Council input and support Thought leader’s guidance and counsel Key leaders at Knowledge Advisors

Peggy Parskey Jeffrey Berk Kendall Kerekes


Overview

Two primary audiences for reporting CLO, including managers and staff CEO, including governing boards and senior

leaders

Four recommendations Adopt a set of guiding principles Adopt standard measures

and definitions Adopt three standard

statements Adopt three standard reports

13© 2011 KnowledgeAdvisors

Focus of the Executive Reporting Process

DataData

StatementsStatements

ReportsReports

Standard MeasuresStandard Measures

Summary Conclusions, Actionable Recommendations, Issues for Further Analysis

Data Sources and Systems

System Wide Analytics

System Wide Analytics

Program/ Initiative Analytics

Program/ Initiative Analytics

Systems and processes for organizing data,

calculating measuresSpecific methodology

(e.g. Phillips, Brinkerhoff)

Scope of White Paper

Data Aggregation and Reporting


Standard Measures

Low

Aggregation of Data

Level of CustomizationLow High

Summary Statements

Summary Reports

Detailed Statements

Detailed Reports


High

The Assumptions

L&D broadly defined: All programs and initiatives designed to increase human capital to enable greater organizational and personal capacity, effectiveness, and efficiency


Primary purpose of L&D: Enable organization to achieve its goals

Learning is strategically aligned to goals Recommended reports used appropriately

The Eight Principles

1. Employ concise and balanced measures reported in a consistent and clearly defined format

2. Produce and communicate Executive Reporting with a frequency and thoroughness to enable appropriate management of the function

3. Include actionable recommendations in all Executive Reporting

4. Maintain data integrity and completeness


The Eight Principles

5. Employ appropriate analytical methods

6. Provide the impact and value or benefit of programs and initiatives whenever appropriate

7. Capture and report the full costs of L&D

8. Support continuous improvement of executive reporting and the underlying data bases


Executive Reporting Process


Learning Executive Reports

Learning Executive Reports

Business Executive Summary Report

Business Executive Summary Report

Business OutcomesStatement

Business OutcomesStatement

Learning Effectiveness

Statement

Learning Effectiveness

Statement

Learning EfficiencyStatement

Learning EfficiencyStatement

Executive Reports

Statements

Data Sources

Learning Management

System

Learning Management

System

Other Sources (e.g HRIS, ERP,

CRM)

Other Sources (e.g HRIS, ERP,

CRM)Financial DataFinancial Data Evaluation

SystemEvaluation

System

Extract, convert and calculate Standard Measures

Extract, convert and calculate Standard Measures

L&D Summary Report

L&D Summary Report

L&D Program Report

L&D Program Report

L&D Operational Report

L&D Operational Report

Business OutcomesBusiness Outcomes EfficiencyEfficiencyEffectivenessEffectivenessData Sets

Gu

idin

g P

rincip

lesG

uid

ing

Prin

ciples

Standard Measures

Business Outcomes Organizational goals L&D’s impact on those goals

Effectiveness Levels 1-5, timeliness

Efficiency Costs Volume (participants, programs, classes, hours) Ratios Utilization rates Program and vendor management


The Statements

Three standard statements Business Outcome Effectiveness Efficiency

Each statement shows Last year’s actual Plan (or goal) for this year Year-to-date results

Standard measures are used but choice of measures depends on organization


Business Outcome Statement


Effectiveness Statement

April 10, 2023 23© 2011 KnowledgeAdvisors

Efficiency Statement


The Reports

Highly customized, pulling measures from the statements

Three levels of reports L&D Summary Report L&D Program Report L&D Operations Report

Each report shows Last year’s actual Plan (or goal) for this year Year-to-date results Forecast for this year


Data Aggregation and Reporting


Standard Measures

Low

Aggregation of Data

Level of CustomizationLow High

Summary Statements

Summary Reports

Detailed Statements

Detailed Reports


High

L&D Summary Report


L&D Program Report


L&D Operations Report


Summary

Executive Reporting effort provides Guiding principles for reporting (GARP) Standard measures and definitions Standard statements Executive reports

Benefits Provide industry guidance on reporting Support better management of the function Support benchmarking and cross company

comparisons


Next Steps

Continue to share and socialize the work Webinars Workshops

Industry begins to implement Refine and expand the effort for L&D (Phase II) Extend the effort to the rest of talent

development (Phase III) This is an open, collaborative effort; no

copyrights


Conclusion

Please share your thoughts with us Other suggested measures Difficulty in applying standard measures Need for better definitions Write to Dave Vance:

[email protected]

At www.KnowledgeAdvisors.com This PowerPoint deck White Paper (70-page) Overview Paper (25-page)


mailto:[email protected]

http://www.knowledgeadvisors.com/

Date post:	26-Mar-2015
Category:	Documents
Upload:	michael-rodgers
View:	217 times
Download:	1 times

Introduction to Executive Reporting for CLOs Tamar Elkeles Vice President of QUALCOMMs Corporate...

Documents