Introduction to Insight Services

TECHNOLOGY SOLUTIONS


Insight Services


Insight at a Glance

• Founded in 1988• Headquartered in Tempe, AZ USA

• $5.3 billion in revenue in 2011• 5,300+ teammates worldwide• Operations in 23 countries • Serving 80% of Global Fortune 500• Currently 460 on the Fortune 500• SAS 70 Certified NOC • Provided over 3 million seats of cloud services

• 1,000+ Services professionals• Vision: “To become our clients’ trusted advisor and

improve their performance through innovative technologies.”

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A Unique IT Solutions Provider

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Differentiating Insight

OUR FOCUS• Leading with Solutions

• Full Project Lifecycle Approach• Local Presence – Global Reach


Insight Services Business Units

Consulting Services

Assessments

POC/Design

Implementation

Networking

Office Productivity

Collaboration

Technical Services

Deployments

Outsourcing

Maintenance

Multi-site Deployments

On-site Programs

Managed Services

Staging

Monitoring

Management

Remote Operations

Center

Integration Labs

Technology Practices

Industry Trends

Offerings

Workshops

Mobility/CYOD

Private Cloud

Identity Management

Focus Areas

Double Downs

150 430 Team Size 320 60

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TECHNOLOGY SOLUTIONS 6

Insight Services Methodology

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Insight strives to become a trusted advisor for IT

150+ Field-Based Consultants

and Architects



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100+ Engineers in our

Advanced and Custom Config

Labs

250+ On-Site Support

Engineers




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16+Public Cloud Team Mates

100+ Team Mates

in our 24/7 Remote

Operations Center

100+ Dedicated

Project Managers



140+ Help Desk,

Repair Center, and

Disposal Team Mates


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Consulting Services

• 150+ Consultants and Architects

• Located throughout the US in major cities

• Focused on:

• Strategy

• Assessments

• POC/Design validation

• Complex system integration

• Wide breath of technology expertise and industry experience


Enablement/Support

Tea

chin

g/L

earn

ing

Exp

erie

nce

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Network Transformation

PlanFoundation

CampusOptimization

Data Center Migration

Systems Management/

Monitoring

Integrated Collaboration

ü Assess and remediate current environmentü Align with strategic plan, budget and policiesü Create reference architectures

v Enhance learning experiencev Enable broad user accessv Position for future innovation

ü Upgrade wired LAN to enterprise-class services (POE, QoS, central management) ü Install next-gen wireless network (video-enabled, upgrade-able, centrally managed)ü Create security zones (guest access, user policies)ü End point protection (anti-virus, web security)

v Support multiple-OS BYODv Enable 1-to-1 device/studentv Traffic prioritization

v Support virtualized endpointsv Rapid application deploymentv Always On applications

ü Hardened primary data center - Five 9s availabilityü Converge Infrastructure - Support VDI and data retention requirementsü Prepares for secondary site - Active-Active replication

ü Implement System Center Configuration Managerü Implement App-Vü Implement System Center Operations Manager

v Communities of interest (surveys, forums)v Seamless access to shared contentv Full multi-media support

ü Lync-Presence/IMü Sharepointü VoIP/Messaging

Technology Migration Roadmap

v Standardized single imagev Software distributionv System monitoring

Prepared By:

ü Any-to-Any WAN connectivity (Metro Enet – MPLS)ü User- and policy-based remote access (IPSec and SSL VPN)ü Full redundancy with automatic failover

v Cloud-Ready / DR-Readyv Secure mobile applicationsv Anytime-Anywhere access


Integration Labs – Who Are We?

The 432,000ft2 Warehouse & Distribution Facility in Hanover Park, IL(Chicago) houses Insight’s ISO 9001:2008 Integration Labs.

OUR MISSIONTo provide quick, cost-effective, high-quality configuration

and customization of our clients’ IT assets.

• 140+ technical & support staff on 3 shifts

• Certifications ranging from CompTIA A+ to Cisco CCNA

• >42,000 ft2 configuration facility

• Gigabit-speed Cisco network infrastructure

• 650+ bench locations

• 2000+ ports of connectivity

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Integration Services – What Do We Do?

Equipment Types Services Available

Workstations / DesktopsLaptops / Tablets

•Basic Image Loads•Custom Imaging from client-provided deployment server•Domain Join•Configuration to end-user level

Blade Servers / Servers

•Hardware assembly•Server OS Loads•Imaging from client-provided deployment server•Advanced configuration settings

Routers & Switches•Configuration file load•IOS Updates•Custom Labeling

IP Telephones•Functional testing•Configuration file load•Custom Labeling

Rack & Stack

•Rack/enclosure assembly•Installation of individual components•Mounting of servers/routers/switches/PDUs•Cabling/Labeling

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Insight

Integrated Demand Management

Comprehensive Resource Management

Project Management Office

Command Center

Procurement Logistics

Integration

World-class Execution & Support

Integration

Services Approach to Multi-site Deployments

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Project Management Office and Command Center

PMO

Command Center

PMO and the CC work together on a daily basis to meet SLAs, track KPIs, review risks for root cause analysis and formulate best practices.

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Insight Managed Services

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Fast Facts

• 15 years in Managed Services • 18 years in Service Desk• International Delivery to 65+ countries• Multiple languages supported• ITIL, SOC 1 Type II compliant, and PCI certified• 99.9%+ SLA Compliance

24x7 Operations

• Service Desk – Bloomingdale, IL and Tempe, AZ• Operations Center – Tempe, AZ• 2.2 million annual incidents• Over 350 analysts, technicians, and engineers


24x7 Remote Network Operations Center

STRATEGIC RNOC PARTNER PORTFOLIO

Consulting, Technical, and Managed Services

Provides 24x7 proactive monitoring and management of client network infrastructure

Experienced and certified engineers offer:

• Expert troubleshooting • Network project support• Day-to-day administration

Operational reporting provides clients the critical information needed to run their business


Our Technology Credentials

Certifications• Cisco Gold Certified Partner• Microsoft Gold Partner• Juniper Elite Partner• HP Elite Partner• IBM Premier Business Partner

Masters and Advanced Specializations• Cisco Masters Specializations• Managed Services• Unified Communications• Security• Cisco Smart Services• Microsoft AD, Exchange and Collaboration• VMware NCP


Client References

Banking InstitutionYear one = 75K WSs, and 50K+ WSs every year for over five years.

Global Financial InstitutionOver three weekends x 2,750 technicians = 8,250 distributed retail banking locations across the U.S.

McDonald’s5,000+ restaurants in less than 18 months – on time and under budget!

(Over $200M in H/W & $100M in Services)

State Farm65,000 WSs and 1,000 servers in less than six months (over $350M in H/W).

Royal CaribbeanFive cruise ships over 2.5 years (saving >$11M).

HP / EDSDeployed 65K+ IP phones (subcontractor for EDS).

Regions BankTook two-year consolidation plan to less than eight months = over $2M in savings.

Marriott / Starwood / MGM / HiltonIntegration and deployment of entire technology platform for the entire resort.

Coca ColaMore than 10K systems fully pre-configured and deployed in the last 12 months.

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TECHNOLOGY SOLUTIONS Insight Confidential

Why Insight for Services

• Dedicated Solutions/Practice teams

• National project management office and command center

• Field-based specialists, architects, consultants and engineers

• ISO 9001:2008 Certified Integration Labs and National Repair Center

• Certified asset disposition process

• Proven ability to deliver high service levels and complex projects

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Introduction to Insight Services

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