Business Intelligence Programme

Use intelligence to make better quality decisions – from front line to strategic – to focus our resources on where they needed most

Use its strategic advantage in terms of information to influence outcomes – from influencing demand to shaping markets

Help the council, communities & providers use intelligence more effectively to understand and shape the environment around them

Initial focus

• To understand how decisions are made on the services they use and how they perform

More informed residents

• To understand needs and demand to commission more informed outcomes and improve the marketplaceMore informed staff

• To better understand needs & assets to engage their communities

More informed councillors

• To understand the market/s and customers they’re supporting to better target their offer to commissioners

More informed providers & businesses

• To understand local needs & assets to build stronger communities & better influence decisions in their area

More informed communities

What people working in research & analysis want

Objectives

Help the organisation make the most of the research, tools and insight that we have or can access• Understand what expertise is needed to use the tools we have access to and

provide training to those who have the skills to use the tools

Enable staff to understand how evidence & analysis can be used to improve & commission services• Develop sessions where how commissioners & analysts show real life examples

of how evidence & analyse has been used effectively

Use the tools & analytical expertise to develop & deliver the organisation’s strategic priorities• Provide people tools & insights that can help them build a better picture of their

residents and customers and have the data to better understand demand

We’re building a better view of our residents & services…• We’ve used the

LGA customer insight model and identified data & development needs from researchers & analysts.

• We’ve also added to this model tools & data to enable people to understand demand

Demographics

Needs

Service Usage & Cost

Attitudes

Service Usage & Costs

What we know about trends in our services

What we know about who we support

What we know about our customer service

transactions

What we know about issues reported to us

How Lambeth compares What are the unit costs & benefits of services

Demographics

What we know about our wards

What we know about our neighbourhoods

What we know about CLIP areas

What is planned for the future

Needs & Attitudes

What we know about our residents

What we know about our tenants

What we know about local wellbeing (TBC)

What we know about local deprivation

Other research reports on Lambeth

We’re enabling staff to learn from organisations that are applying these methods effectively

• We’re developing case studies from the council and other organisations so people can identify the steps they can take to apply different BI methods to specific needs & situations

We’re enabling services to benefit from external expertise to tackle challenges using data

• Developing partnerships with universities for one day sprints and three month research projects to help redesign services and increase the impact of community-based solutions, and design research interventions.

Making the hub responsive to your needs

What resources do you use…and need to carry out research & analysis?

What tools, research & analysis would help you?

What else would you like to see on the Hub?

Next steps

Improving the Hub based on your feedback

Understanding commissioners’ needs

Providing or brokering support

Sign up to our next learning sessionsTheme Date

Evaluating outcomes 11 May Lambeth

Calculating social impact 17 May Community Action Network

Understanding what matters to local residents 24 May Lambeth

Understanding the strengths & needs of local communities

1 June Young Foundation

Understanding local demographics 7 June LGA

If there’s a session you’d like to run, get in touch