of 28
8/10/2019 Investor Hdfc
1/28
Investor Presentation
8/10/2019 Investor Hdfc
2/28
Well positioned across Indias GDP spectrum
Meeting Diverse Customers Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
1
Contents
8/10/2019 Investor Hdfc
3/28
Well positioned across GDP spectrum
Private Consumption
Well positioned in urban and rural marketsLeading player across retail loan categories
Focus on working capital finance and trade services
Government
Large tax collector for the Government of India
Significant provider of cash management services for publicsector and semi government undertakings
Investment
Term Loans for brown field and green field capex
Debt syndication Amongst the top 5 players in industry
Project financing to strong and established players
Leading working capital banker to capital goods
manufacturers
India GDP*
2
*Source CSO (GDP at Market Prices at current prices, FY 2014 data is advance estimates)
FY Fiscal year ended March 31
` - Rupees
`. Tn
Investment
Government
Private consumption
0
30
60
90
120
FY 2012 FY 2013 FY 2014
8/10/2019 Investor Hdfc
4/28
Well positioned across GDP spectrumMeeting Diverse Customers Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
3
Contents
8/10/2019 Investor Hdfc
5/28
Wide Range of Products and Customer Segments
Loan Products:
Auto Loans
Personal Loans
Home Loans / Mortgages
Commercial Vehicles FinanceRetail Business Banking
Credit Cards
Loans against Gold
2-Wheeler /Consumer Durable Loans
Construction Equipment FinanceLoans against Securities
Agri and Tractor loans
Education Loans
Other Products / Services:
Depository Accounts
Mutual Fund Sales
Private Banking
Insurance Sales (Life, General)NRI Services
Bill Payment Services
POS Terminals
Debit Cards
Foreign Exchange ServicesBroking (HDFC Securities Ltd)
Deposit Products:
Savings Accounts
Current Accounts
Fixed / Recurring Deposits
Corporate Salary Accounts
Loan products contd
Self Help Group LoansJoint Liability Group Loans
Kisan Gold Card
Key Segments:
Large Corporate
Emerging Corporates
Financial Institutions
Government / PSUs
Business Banking / SME
Supply Chain (Suppliers and Dealers)
Agriculture
Commodities
Products / Segments:
Foreign Exchange
Debt Securities
Derivatives
Equities
Other Functions:
Asset Liability Management
Statutory Reserve Management
Complete Suite of Products to Meet Diverse Customers Needs
Treasury
WholesaleBanking
RetailBanking
4
Commercial Banking:
Working Capital
Term Loans
Bill / Invoice discounting
Forex & Derivatives
Wholesale Deposits
Letters of Credit
Guarantees
Transactional Banking:
Cash Management
Custodial Services
Clearing Bank Services
Correspondent Banking
Tax Collections
Banker to Public Issues
Investment Banking:
Debt Capital Markets
Equity Capital Markets
Project Finance
M&A and Advisory
8/10/2019 Investor Hdfc
6/28
Total Deposits Gross Advances Profit Before Tax
5
Indian GAAP figures. Fiscal Year ended 31stMarch; ` - Rupees
Gross advances and Profit Before Taxes classified as per RBI guidelines for segmental reporting (Basel II).
Other Banking Operations Segment (which includes Credit Cards, Third Party Product sales etc.) has been added to the Retail Segment
Business Mix
Over 90% of net revenues from customer segments
Large retail deposit franchisea source of stable funding
Well balanced loan mix between wholesale and retail segments
Equally well positioned to grow both segments
`. Bn`. Bn `. Bn
0
1,850
3,700
2012 2013 2014
Retail Wholesale
0
1,550
3,100
2012 2013 2014
Retail Wholesale
0
70
140
2012 2013 2014
Retail Wholesale
8/10/2019 Investor Hdfc
7/28
Well positioned across GDP spectrumMeeting Diverse Customers Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
6
Contents
8/10/2019 Investor Hdfc
8/287
Strong National Network
All branches linked online, real time
55% of total branches (40% in Mar 11) in Semi-urban and Rural locations
Customer base of over 28 million, new
customer acquisition of 3 million in FY 2014
Branch classification
Mar 11 Mar 12Mar 13Mar 14
Branches 1,986 2,544 3,062 3,403
ATMs 5,471 8,913 10,743 11,256
Cities / Towns 996 1,399 1,845 2,171
Metro32%
Urban28%
SemiUrban
31%
Rural9%
Mar 11
Metro23%
Urban21%
SemiUrban34% Rural
22%
Mar '14
FY Fiscal year ended March 31
8/10/2019 Investor Hdfc
9/28
-
1,850
3,700
2012 2013 2014
Time Savings Current
Total Deposits Core CASA Ratio Average Saving Balance per Account
Healthy proportion of CASA (current & savings) deposits
Floats from multiple transactional banking franchises
Provides customer base for ongoing cross-sell through branches
Raised US$ 3.4 billion FCNR deposits and swapped into rupees at a concessional rate
with RBI in November 2013
`. Bn
Indian GAAP figures. Fiscal year ended 31st March; FCNRForeign Currency Non-Resident
Core CASA ratio based on daily average balances for the year
` - Rupees
8
`.
High Quality Deposit Franchise
0%
26%
52%
2012 2013 2014
Savings Current
0
26,000
52,000
2012 2013 2014
8/10/2019 Investor Hdfc
10/28
Amongst the lowest deposit costs in the industry
Healthy marginsrelatively stable across interest rate and economic cycles
Average yields supported by higher proportion & product mix of retail loans
Indian GAAP figures. Fiscal year ended 31st March
9
Low Funding Costs Healthy Margins
4.43% 4.47% 4.37%
0.00%
3.00%
6.00%
2012 2013 2014
Net Interest Margin
5.72%6.13% 5.97%
0.00%
3.50%
7.00%
2012 2013 2014
Cost of Deposits
8/10/2019 Investor Hdfc
11/28
Indian GAAP figures ; FY - Fiscal Year ended 31 stMarch.
* Recoveries includes miscellaneous income
` - Rupees
10
Strong Non-Funded Revenues
Multiple sources of fees &
commissions:
Banking charges (Retail & Wholesale)Retail Asset FeesCredit card FeesThird party product salesCash management
Trade FinanceDepositary chargesCustody
`. Mn
-10,000
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
FY 2012 FY 2013 FY 2014
Fees & Commission
Fx & Derivatives
Recoveries*
P/L on Investments
Other Income (non-fund revenues) at 30% of Net Revenues in FY 2014
Composition of Other Income in FY 2014:
Fees and commission 72%, FX and Derivatives Revenues 18%,
Recoveries from written-off accounts 9%,
Profit / Loss on sale of Investments 1%
8/10/2019 Investor Hdfc
12/28
% Customer Initiated Transactions by Channel
2004
Multiple Delivery ChannelsGreater Choice and Convenience for Our Retail
Customers
Central / Regional Processing Units Economies of Scale; Branch focus: Sales & Service
Electronic Straight Through Processing Lower Transaction Costs & Error Rates
Data Warehousing, CRM, Analytics Higher Sales & Credit Efficiencies, Cross-sell
Innovative Technology Applications Enable new Products / Channels including Apps
2014
11
Leveraging Technology
Branches27%
Phone Banking10%
Internet & Mobile10%
ATM53%
ATM25%
Branches15%
Internet & Mobile55%
Phone Banking5%
The charts above cover only transactions initiated by our own customers at our channels and which could have been transacted at the Banks branches.
Transactions such as (a) SMS alerts sent to customers, (b) point of sale (POS) transactions, and (c) transactions by holders of other
banks cardholders have therefore been excluded. Apps include Micro/Lite App, Smart Phone App and Tablet App
8/10/2019 Investor Hdfc
13/28
NPA% to Advances Loan Loss Provisions`. Bn
Amongst the best portfolio quality (wholesale & retail) in the industry
Strong credit culture, policies, processes
Specific provision cover at 73% of NPAs, total coverage ratio over 100%
Restructured loans at 0.2% of the Bank's gross advances as on March 31, 2014
Floating provisions at`18.4 Bn as on March 31, 2014
NPA rate lower than 10 year average even in current challenging environment
Indian GAAP figures. Fiscal year ended 31stMarch.
Net Non Performing Assets (NPA) = Gross NPA less specific loan loss provisions
` - Rupees
12
Healthy Asset Quality
-0
18
35
2012 2013 2014
Gross NPAs Specific Provision General Provision
1.02% 0.97% 0.98%
0.18% 0.20% 0.27%
0%
1%
2%
2012 2013 2014Gross NPA % Net NPA %
8/10/2019 Investor Hdfc
14/28
Net Profit`. Mn
Indian GAAP figures. Fiscal year ended 31st March
113
Consistent Financial Performance
-
42,500
85,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
ROA EPS`.
1.5% 1.6%1.8%
1.9%2.0%
0%
1%
2%
2010 2011 2012 2013 2014
13.517.0
22.1
28.5
35.5
0
18
36
2010 2011 2012 2013 2014
8/10/2019 Investor Hdfc
15/28
8/10/2019 Investor Hdfc
16/28
Well diversified product mix
Balancing volumes and market
share with margins and risk
Home Loans*origination` 118.9
Bn and buyback`
55.6 Bn for FY2014
Loan losses for most products
stable and within product pricing
parameters
`. Bn
Retail loans are net of loans sold and include loan assignments. Retail loans are classified as per RBI guidelines for segmental reporting (Basel II).
* In arrangement with HDFC Ltd., Others includes Tractor Loans, Loans to Self Help Group, Retail overdrafts, Loans againstSecurities, etc
Indian GAAP figures. Fiscal year ended 31st March; ` - Rupees, Overseas RetailSecured by Deposits
115
Retail Loans Profitable Growth
AutoLoans
BusinessBanking
Personal Loans
Home Loans
OverseasRetail
CommercialVehicles
Credit Card
Kisan Gold Card
Others
Gold Loans
0
850
1,700
2012 2013 2014
Two wheelers
8/10/2019 Investor Hdfc
17/28
`. Bn Wholesale Advances
Indian GAAP figures. Fiscal year ended 31st March; Total wholesale advances are as per the RBI guidelines for segmental reporting (Basel II).
Others includes Capital markets ,commodity finance and other consumer loans over ` 50 million.
FIGFinancial Institutions and Government group, CV/CELarge ticket commercial vehicle and construction equipment loans ` - Rupees
116
Wholesale Banking - Accessing Multiple Segments
Leveraging relationships with large & emerging
corporates for multiple revenue streams
Balanced mix between working capital financing,
term loans and transactional banking
Well diversified loan portfolio
Investment banking capability across multiple
industry segments and product verticals
0
750
1,500
2012 2013 2014
FIG
CV / CE
Others
Business Banking
Emerging Corporate
Corporate
Leading provider of electronic banking services for supply chain management (SCM)
Structured cash management-cum-vendor/distributor finance
Corporate
Dealers
DistributorsOEM Customers
Vendors
8/10/2019 Investor Hdfc
18/28
0
850
1,700
2012 2013 2014
Primary Settlements Accounts(Stock Exchanges)
0
17,000
34,000
2012 2013 2014
Gross Cash Management Volumes * Nos.
Clear market leader : cash settlements on stock & commodities exchanges
Leading provider of cash management solutions Large corporates and SME
Financial Institutions
Government (including tax collections)
For the Fiscal year ended 31st March,
* Gross Cash Management Volumes adjusted for collections on account of IPOs
` - Rupees
`. Bn
117
Focus on Transactional Banking Opportunities
8/10/2019 Investor Hdfc
19/28
0
7,500
15,000
2012 2013 2014
FX & Derivatives Revenues
RevenuesLargely customer driven, low reliance on trading revenue
Treasury advisory services Plain vanilla FX offerings to retail and business banking segments
FX and derivatives product sales to corporate and institutional customers
Indian GAAP figures. Fiscal year ended 31st March; ` - Rupees
CorpCorporate, ECGEmerging Corporate Group, BBBusiness Banking, FIGFinancial Institutions & Government Group;
Others includes Capital Markets and Commodity Finance
`. Mn
118
Customer Focused Treasury Products
Corp15%
ECG10%
Retail59%
BB5%
FIG4%
Others7%
Customer Revenues Mix
8/10/2019 Investor Hdfc
20/28
0
65
130
2012 2013 2014
Market leader in credit cards
Over 70% of new credit cards issued to internal customers
Rationalisation of inactive cards
Merchant acquiringover 215,000 POS terminals, 30% growth in thru-puts in FY 2014
Number of Cards Credit Cards Receivables Acquiring Thruputs
Indian GAAP figures. Fiscal year ended 31stMarch. ` - Rupees
FY 2014Fiscal year ended 31stMarch 2014
POSPoint of Sale
`.Bn `.BnMn
119
Cards Market Leadership
0
12
24
2012 2013 2014
Debit cards Credit cards
0
500
1,000
2012 2013 2014
8/10/2019 Investor Hdfc
21/28
8/10/2019 Investor Hdfc
22/28
HDB Financial Services Limited
NBFC catering to certain customer segments not served by the Bank
Main Products: Retail (LAP, CV/CE, PL), Insurance services and Collection services
Network of 275 branches
FY 2014 - Loan book :`133.9 Bn, Net Profit :`2.1 Bn
FY 2014 - Gross NPA : 0.81%, Capital adequacy ratio (CAR) : 18.4%HDFC Securities Limited
Amongst the leading equity brokerages in the country
Over190 branches and 1.9 million customers
Revenues from equity broking as well as distribution of financial products
FY 2014 - Net Profit :`784 million
21
Subsidiary Companies
` - Rupees
FY 2014Fiscal year ended March 31, 2014; LAPLoan Against Property; CV/CECommercial Vehicle and Construction Equipment Loans;
PLPersonal Loans
8/10/2019 Investor Hdfc
23/28
Well positioned across GDP spectrumMeeting Diverse Customers Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
22
Contents
8/10/2019 Investor Hdfc
24/28
Indian GAAP figures ( Mn) , ` - Rupees.
23
Key Financials
`. In million
Quarter
Ended
Sep14
Quarter
Ended
Sep13
Change
Year
Ended
Mar14
Year
Ended
Mar13
Change
Net Interest Income 55,110 44,765 23.1% 184,826 158,111 16.9%
Fees & Commissions 15,365 13,544 13.4% 57,349 51,669 11.0%
FX & Derivatives 2,217 5,014 -55.8% 14,011 10,101 38.7%
Profit / (loss) on Investments 951 (1,733) - 1,105 1,613 -31.5%
Recoveries 1,938 1,619 19.7% 6,732 5,143 30.9%
Net Revenues 75,581 63,209 19.6% 264,023 226,637 16.5%
Operating Costs 34,979 29,342 19.2% 120,422 112,361 7.2%
Provisions & Contingencies 4,559 3,859 18.1% 15,880 16,770 -5.3%
Profit Before Tax 36,043 30,008 20.1% 127,720 97,506 31.0%
Tax 12,228 10,184 20.1% 42,937 30,243 42.0%
Profit After Tax 23,815 19,824 20.1% 84,784 67,263 26.0%
8/10/2019 Investor Hdfc
25/28
Net revenues up by 19.6% to` 75.6 Bn
Net Interest Margin at 4.5%
Cost-to-income ratio at 46.3%
Net profit up by 20.1% to` 23.8 Bn
Gross advances increased by 21.8% to`3,295 Bn
Deposits up by 24.8% to`3,907 Bn
Gross NPA / gross advances at 1.0%
Net NPA / net advances at 0.3%
Capital adequacy ratio (CAR)* - Total 15.7% of which Tier I at 11.8%
24
Indian GAAP figures (Bn =Billion); ` - Rupees;Net NPA = Gross NPA less specific loan loss provisions;
* Capital adequacy ratio computed as per RBIs Basel III regulations
Comparisons are with respect to corresponding figures for the quarter ended September 30, 2013
Financial Highlights - Quarter ended September 2014
8/10/2019 Investor Hdfc
26/28
Well positioned across GDP spectrum
Meeting Diverse Customers Needs
Unique Franchise in the Indian Banking Sector
Key Business InitiativesFinancial Highlights
Value Proposition
25
Contents
8/10/2019 Investor Hdfc
27/28
26
Value Proposition Healthy Growth, Low Risk
Healthy balance sheet andrevenue growth
Leveraging organic andinorganic growth
opportunities
Proven ability to generateShareholder Value
Branch Sales Process,Data Mining & CRM,geared for Cross sell
Strong Risk management,
focus on asset quality
Disciplined margin andcapital management with a
focus on ROA/ROE
Nationwide network, withexpanding semi urban and
rural footprint
Growing economy /banking industry,
Gaining market share
Leading player acrossmultiple products
Wide Product range andmultiple customer
segments
8/10/2019 Investor Hdfc
28/28
Certain statements are included in this release which contain words or phrases, such as will,aim,believe,expect,willcontinue,
anticipate, estimate, intend, plan, future, objective, project, should, and similar expressions or variations of these
expressions, that are forward-looking statements. Actual results may differ materially from those suggested by the forward-looking
statements due to certain risks or uncertainties associated with our expectations with respect to, but not limited to, our ability toimplement our strategy successfully, the market acceptance of and demand for various banking services, future levels of our non-
performing loans, our growth and expansion, the adequacy of our allowance for credit and investment losses, technological changes,
volatility in investment income, our ability to market new products, cash flow projections, the outcome of any legal, tax or regulatory
proceedings in India and in other jurisdictions we are or become a party to, any penalties imposed by the RBI, the future impact of new
accounting standards, our ability to pay dividends, the impact of changes in banking regulations and other regulatory changes in India
and other jurisdictions on us, our ability to roll over our short-term funding sources and our exposure to market and operational risks. By
their nature, certain of the market risk disclosures are only estimates and could be materially different from what may actually occur in
the future. As a result, actual future gains, losses or impact on net income could materially differ from those that have been estimated.Our forward looking statements speak only as of the date on which they are made and we do not undertake any obligation, and we do
not intend, to update or revise any forward looking statements to reflect events or circumstances after the date in the statement, even if
our expectations or any related events or circumstances change. In addition, other factors that could cause actual results to differ
materially from those estimated by the forward-looking statements contained in this document include, but are not limited to: general
economic and political conditions, instability or uncertainty in India and other countries which have an impact on our business activities
or investments caused by any factor including the global financial crisis and problems in the Eurozone countries, any downgrade in
Indiasdebt rating or the debt rating of our borrowings, terrorist attacks in India, the United States or elsewhere, anti-terrorist or other
attacks by the United States, a United States-led coalition or any other country, tensions between India and Pakistan related to theKashmir region, military armament or social unrest in any part of India, the monetary and interest rate policies of the government of
India, natural calamities, inflation, deflation, unanticipated turbulence in interest rates, foreign exchange rates, equity prices or other
rates or prices, the performance of the financial markets in India and globally, changes in Indian and foreign laws and regulations,
including tax, accounting and banking regulations, changes in competition and the pricing environment in India, and regional or general
changes in asset valuations.