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Contents: Analysis of Service Quality, Image, Promotion, Trust and Customer Loyalty Recent Trends and Development in the Field of Marketing 13-18 Meanings, Mistakes and the Consumer Brand Relationship 19-23 A TOPSIS Approach to Evaluate the Financial Performance of Scheduled Commercial Banks in India Human Resource Management and Performance of Bank Employees in India Aviation Development scenario in India- Experience from past projects to improve preparedness for expected traffic growth due to policy interventions The Influence of Individual and Work Characteristics on Organizational Citizenship Behavior with Work Culture as Moderating Variable at PT. Jasa Marga (Persero) Tbk Balmera Branch, Medan A Review of Free Cash Flow Hypothesis on the Investment Firms Listed in Kenya Covariance Based-Structural Equation Modeling(CB-SEM) Using AMOS in Management Research Impact of March Handshake on the Capital Market in Kenya 62-64 The Dividend Puzzle: Evidence from Listed Construction and Allied Firms in Kenya The Commercial Image and its Socio-Economic Influence of the Small Businesses of the Canton of Sucre Village Behavior as a Village Manager 77-81 Entrepreneurship “A Boon or Bane” in Service Industry 82-86 01-07 08-12 24-33 34-36 37-46 47-52 53-55 56-61 65-67 68-76 A Study of Credit Risk Associated in Classification of State Bank of India Customers Using Multivariate Analysis Technique p-ISSN : 2319-7668 e-ISSN : 2278-487X IOSR-JBM IOSR-JBM IOSR-JBM IOSR-JBM IOSR Journals International Organization of Scientific Research IOSR Journal of Business and Management Volume : 21 Issue : 1 (Series - II) Qatar Office: IOSR Journals Salwa Road Near to KFC and Aziz Petrol Station, DOHA, Qatar India Office: IOSR Journals SC-89 A, Shastri Nagar, Ghaziabad, UP, India Australia Office: 43, Ring Road, Richmond Vic 3121 Australia New York Office: 8th floor, Straight hub, NS Road, New York, NY 10003-9595 Managing Editor Board v Dr. Muhammad Kashif Irshad, Pakistan v Dr. Md Golam Mohiuddin, Bangladesh v Dr. V. Balachandran, India v Dr. Wilson Ani, Nigeria v Dr. Muhammad Sabbir Rahman, Malaysia v Dr. Pawel Tadeusz Kazibudzki, Poland International Editorial Board v v Dr. Shalini Rahul Tiwari, India v Dr. Naveed Saif, Pakistan v Dr. Rishipal, India v v Dr. Radha Mohan Chebolu, India v v Dr. M.Veerappan, India v Dr. Shakil Adnan Malik, Pakistan v Dr. P. Malyadri, India v v Dr. Anamakiri, Onyemechi Dio, Nigeria v Dr. Khundrakpam devananda Singh, India v IOSR Journal of Business and Management (IOSR-JBM) Dr. E. Chuke Nwude, Nigeria Dr. Devadatta Gopal Ranade, India Dr. Nurul Fadly Habidin, Dr. Bandaru Srinivasa Rao, India Dr. Muhammad Ahmed Mazher, Pakistan Dr. N. Ramu, India DR. Mihir Kumar Shome, India Dr. Muhammad Jawad, Pakistan Malaysia v Dr. S.Ravishankar, India v Dr. Priti Bakhshi, India v Dr. Twinkle R. Singh, India v Dr. Muhammad Zahoor, Pakistan v v Dr. Vasthiyampillai Sivalogathasan, Sri Lanka v v Prof. Dr. B.Balamurugan, India v Dr. Anita Erari, Indonesia v Contact Us Website URL : www.iosrjournals.org Email : [email protected] [email protected]
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