IP Phone Bazaar:IP Phone Bazaar:Choosing the Right DeviceChoosing the Right Device

Neal Shact CEO 888-795-7222

Established in 1983

Privately-held company

Founded by Neal Shact and Melissa Vokoun

4 DivisionsCommuniTechCommuniTech ServicesClarisys Dytel

Who is CommuniTech?

VoIP Migration Plan

IP Phone Options

Personnel ConsiderationsLocation Considerations

Selecting the IP Phone

Factors:

IP Phone Protocols

Converged Voice and Data Solutions (VoIP)

Public/PrivateNETWORK

Corporate Office

Road WarriorIP Phone

Branch/Remote OfficeIP Phones

VoIP CallServer

TeleworkerIP Phone

VoIP Migration

IP Phones

Converged Voice and Data Solutions (VoIP)

Voice Edge Device VoI P Attendant Console Possible Single Line TelSet Typical Wireless Possible Multi-Line TelSet Possible PC Phone Typical PC Console Possible

VoIP Migration

Considerations:

Proprietary IP (Nortel, 3COM, Cisco, etc.)Edge devices operating on single proprietary protocol

Standards Based IP (VocalData, Shoreline, etc.)Standards based IP protocols supporting multiple options

IP Enabled Legacy Solutions

Public/PrivateNETWORK

IP Phone

LegacyPhones

LegacyKey/PBX

RemoteIP Phone

VoIP Gateway with Legacy Phones

VoIP Adapter with Legacy Phone

VoIP Migration

IP Enabled Legacy Solutions

Considerations:Compatibility - Proprietary IP, Standards Based IP

Integration - Ability for Features, Dialing Plan, Peripherals, Applications

Edge Device Options - Physical Instrument, PC/Web Phone

Voice Edge Device Legacy VoI P Attendant Console Typical Possible Single Line TelSet Typical Typical Wireless Possible Possible Multi-Line TelSet Typical Possible PC Phone Possible Typical PC Console Possible Possible

VoIP Migration

Attendant Console

Single-Line Phone

Multi-Line Phone

Softphone with USB phone, handset or headset

IP Phone Options

Attendant Console Options

Public/PrivateNETWORK

VoIP CallServer + VoIP Attendant Console

with PC Phone, Handset or Headset

+

VoIP Attendant Consolewith Single/Multi-Line IP Phone

Multi-Line IPPhone

IP Phone Options

Attendant Console Consideration:

IP Attendant Consoles are available on PC

Platforms only

Multi-Line IP Phone should be considered

More User Friendly

Easier to Answer and Transfer callers

Provides quicker answering for better service

IP Phone Options

Single-Line IP Phone Options:

Public/PrivateNETWORK

VoIP CallServer

+

VoIP Softphonewith PC Phone, Handset or Headset

+ +

VoIP Softphone,Adapter, and Analog Phone

+

VoIP Analog Telephone Gateway

Single-LineIP Phone

Wireless IP Phone

IP Phone Options

Single-Line IP Phone Consideration:Where will it be used (Production floor, lobby, break-room, mobile user, etc.) ?

In a Common Office Area:

Use single-line IP Phone or IP Adaptor with Analog Phone to avoid “training” issues.

If Used Repeatedly by the Same Individual:

Use a Single-Line IP Phone, IP Adaptor with Analog Phone, VoIP Softphone, or wireless IP Phone for mobile office personnel.

IP Phone Options

Multi-Line IP Phone

Public/PrivateNETWORK

VoIP CallServer

Multi-Line IP Phone

Multi-Line IP Phonewith Add-On Module

Multi-Line IP Phonewith PC Connection (10/100)

Multi-Line IP Phonewith PDA (Mitel) or

API

Multi-Line IP Phonewith IP Phone

Connection (10/100)Supporting QoS

IP Phone Options

Multi-Line IP Phone Consideration:

Are there enough line appearances to fulfill the user’s call processing responsibilities?

Buy IP Phones with as many line appearances as possible to accommodate future expansion and ease of use.

IP Phone Options

Multi-Line IP Phone Consideration:

Will additional IP devices be connected to the IP phone (PC, IP Phone, etc.)?

Buy compatible multi-line IP Phones with multiple Ethernet ports.

IP Phone Options

IP Phone Protocols

Protocols Supported or Needed:

H.323/248

MGCP

SIP

Proprietary (SCCP, Unistim, etc.)

Personnel Considerations-Types

Executive

Typical Calling Patterns:

Moderate Call Volume

Simplicity/Ease of Use

Speakerphone

Speed Dial and/or One-touch Feature Access

Ideal for Feature Rich, Multi-Line IP Phone

Personnel Considerations-Types

Administrative

Ideal for Feature Rich, Multi-Line IP Phone

Typical Calling Patterns:

Moderate to Heavy Call Volume

Ease of Use, Quick Call Processing

May Need Speakerphone

One-touch Feature Access

Personnel Considerations-Types

Call Center

Ideal for Feature Rich Multi-Line IP Phone

Typical Calling Patterns:

Heavy Call Volume

Quick Call Processing

Departmental Call Coverage/Processing

Multiple Calls Simultaneously Queued

Headset Compatibility

One-touch Feature Access

Personnel Considerations-Types

Labor

Ideal for Single-Line/Wireless IP Phone

Typical Calling Patterns:

Light Call Volume

One phone to many personnel/customers

Ease of Use

Mobile Office Worker (Wireless)

Public/PrivateNETWORK

VoIP CallServer

RoadWarrior

Teleworker

Corporate Office

Branch/Remote Office

Networked Enterprise Locations

Location Considerations

Corporate Office

Frequent Communications requiring more integrated services:

Multiple Line Appearances

Multiple Call Queuing

Busy Lamp Appearance

Ideal for feature rich, multi-line IP phone

Location Considerations

Branch/Remote Office

Frequent communications requiring higher level of integrated services:

Multiple Line Appearances - Higher requirement to see other offices

Busy Lamp Appearance - Higher requirement to see other personnel

Simple Integration to branch and Corporate offices

“Need” to feel as part of Corporate Office

Ideal for feature rich, multi-mine IP phone

Location Considerations:

Teleworker

High Volume Voice Traffic:

Busy Lamp Appearance - Higher requirement to see other personnel

Simple Integration to Branch and Corporate Offices

“Need” to feel as part of Corporate Office

Ideal for feature rich, multi-line IP phone

Location Considerations:

Teleworker

Low Volume Voice Traffic:

Fewer Inbound/Outbound Calling Requirements

Ability to mainly place/receive calls

Voice Mail message waiting notification

Reduced need for telephony features/functionality

Ideal for single-line IP phone,IP Softphone

Location Considerations

Road Warrior

Low Volume Voice Traffic:

Away from the telephone the majority of the day

Fewer Inbound/Outbound Calling Requirements

Ability to mainly place/receive calls

Reduced need for telephony features/functionality

Ideal for IP Softphoneor

Single-line IP phone

Location Considerations

Identify compatible IP Phones:What IP Phones are available from the manufacturer/platform?What other IP Phones are compatible/recommended?

Identify Personnel Requirements:What are the Traffic Requirements (High, Medium, Low)? How often are Speakerphone and System Features used?

Identify Location:What are the Traffic Requirements (High, Medium, Low)? What are the available services (VPN, Single phone connection, etc.)?

Identify Cost of Ownership:Does IP Phone require Feature Codes, or have Feature Keys?Can IP Phone handle additional calls in Queue grow?

Selecting an IP Phone

Selecting an IP Phone

Multi-line Phones:

TelStrat (16 lines) Swissvoice (2 lines)

Cisco (4 and 6 lines*) Teledex (2 lines)Polycom (3 lines) Mitel

Single Phones:

Snom PingtelCisco SwissvoiceTeledex Mitel

Selecting an IP Phone

Softphone:AvayaCisco IPbluePingtel

Softphone Hardware:Clarisys USB PhoneGN Netcom USB headsetPlantronics USB Headset

Attendant Console (no physical consoles)TelStrat Cisco with Sidecars