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CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/ IP Phones deployment Rodrigo Sierra
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
IP Phones deployment
Rodrigo Sierra
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Alcatel IP Phones
• Financial and organizational opportunity– Architecture ready– No more telephone costs for office changes– Allow to standardize our working methods– No need of special training for users
• Strategy:– Stop installation of standard phones for IP Phones– Computer connected behind the IP Phone integrated switch
• Implementation:– EDH document (https://edh.cern.ch/Document/PhoneRequest/)– Integration in WebReq (
https://network.cern.ch/sc/fcgi/sc.fcgi?Action=NewIPPhone)– CERN stores for device ordering– Information: http://cern.ch/ipphone – Secretariat: http://cern.ch/ipphone/secretariat.html
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Personal number
The telephone number will be personal:• Service numbers will be attached to the service
manager• Personal number assigned to the applicant
– EDH form to ask for a number – Number and PIN code allocation
• Leaves management: – User leaves CERN -> no telephone rights for his number – After 6 months, the number will be free again
• Tracking phone owners during 2011
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Telephone rights
• Subscription schema:– No external access– Local area (0450, 022, 021)– Worldwide
• PIN code for all numbers (calls and phone)• Billing:
– All communications charged to the budget code• Signature:
– Secretariats and budget code owners
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Change in fixed phone services
Current situation ProposalExternal access rights categories
16 categories in current system:From no access, to local, FR+CH, All, with options
Reduce to 3 categories for standard end-users:1. No external access2. Local access (0450, 022, 021)3. International access
Private calls from fixed phones (20 & 21 prefixes) Service remains unchanged
Tracking of phone ownersNo real tracking of phone owners at the moment (in
particular for phones without external access rights or only with local access)
Force systematic recording of owner via EDH and track status changes (exp: owner left CERN, budget code, etc.)
Virtual phonesPhones are shared in large offices and users have a virtual
number for external calls
Keep this option with manual treatment but track status changes
(exp: owner left CERN, budget code, etc.)
Recharge of phone callsCost of local area calls (0450, 022, 021)
made from fixed phones was not recharged internally
Charge users for all calls (it is already the case for GSM calls)
Switchboard services
Professional calls via the switchboard from CERN to external lines are subject to a surcharge of 3 CHF No surcharge any more.
Private calls via the switchboard for CERN-paid users Service remains unchanged
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
User/secretary actions
The EDH form gives you the possibility to make a request for: • A new fixed line telephone number• Modification of an existing fixed line telephone• The purchase of an IP Phone• Migration from a traditional phone to an IP phone• Documents to be signed by the secretariats
Cases:• Installation of a new phone -> EDH document• Change of rights -> EDH document• Change of owner -> EDH document• Office change -> WebReq document (Move and Reconnection)• Suppression of a phone -> EDH document
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
User / stores actions
CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
THANKS
